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RightCars at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: At least the car worked
Cons: Expectation of documents I have never had to provide during car rental process, unwillingness to accept what I did have to prove insurance NO consideration that I was a other with 2 young kids ALONE in a DARK, ISOLATED parking lot looking at a KIOSK instead of real people. My daughter was hysterical when I didn’t know how to resolve this, I am 44 and have rented cars for 2 decades without having to show my car insurance card, I have had same insurance form13 yrs.
Pros: They tell you one thing when you call to ask questions over the phone. When you get there, they add additional fees.
Cons: After waiting 2hrs for pick up, we get to the office where you CANNOT physically see anything you are signing until it's all said and done, no face to face, just the rental agents word who speeks very broken english over the phone! I was charged a FULL nother day of car rental and sun pass bc he put the wrong time for return!! That's another $50, what a scam!!!! I am beyond dissatisfied with this whole situation!
Pros: Outstanding service Edgar was helpful
Cons: They had no car for me. And I still haven’t got a refund. Had to rent a car at the airport for much more money.
Pros: Life mistake Scam company scheme
Pros: No conditioner available in this car bad bad experience
Cons: They changed the price when you have done with the transaction process is was a very bad experience i have ever had
Cons: See review notes Bad experurence overall
Pros: They charge extra more than 400 MORE and no explain why
Cons: They charge extra more than 400 MORE and no explain why
Cons: I never rented a car from this Agency. The company provided phone line, did not work to access the car rental at all. Please ensure that you/they DID NOT charge me .
Cons: Pick up from airport took almost two hours. We were mixed up with pick up location , shuttle sign and more .We arrived at 1p.m. and got our car at 4p.m. !!!
Cons: Video and location it was impossible and timely
Pros: I got through the trip and it was not a scam.
Cons: See above comments. What service??? No one reliable to speak with to pick up car on arrival, when warning lights came on in the car 1 day later, or at drop off.
Cons: It was impossible to find the zone for shuttle pick up and when I finally got there they tacked on many fees
Pros: This car rental didn't seem to exist
Pros: Read first comment. I addition, I emailed for help. Going back and Forth, they wanted to see call logs. Really? Like I didn't have anything better to do arriviing at night at the airport with daughter and luggage in toe. Give me a break... anguish fine me my deposit refund.
Cons: There was no service. They wanted your money and give a piece of s... car
Cons: A bad system for pickup and poor customer service.
Pros: Please refer to email sent …
Pros: The ease of renting it virtually.
Cons: The car had a few issues that I called and reported on but never got a call back to get them resolved.
Pros: Awful. Already called me lawyer and AmEx to be ready for the false claims and scheme for insurance Fraud!!!
Cons: Everything was awful. They said one rate then increased everything then tried to do insurance fraud!!!
Pros: Waste of time and money
Cons: Stopped answering the phone I was stuck at the airport for over 2 hours and decided to rent another car instead it was just easier
Pros: The vehicle was cleaned and ran ok
Cons: No body was available to assist
Cons: I would never recommend discover cars. My flight was supposed to land at 10 am so I booked car rental at 11 am. But my flight was delayed for 3 hours and I informed the discover cars that I will be needing rental car now at 1.30 pm. When I landed and called for car , I was denied by saying it's past 2 hours of initial booking and they even did not refund the money. I was kind of shocked how they treat the customers. I had to book another car which costed me 200$ more.
Pros: The CS rep was nice and professional.
Cons: The lie about the amount. The lie about the hold money. The lie about the Sunpass money....the lie about the balance. You are not trustfully company. It's about how money you can get from the client. Never ever recommend you.
Pros: Shuttle picked you up and dropped you off right in front of the door and not as busy as standing in line at a normal airport rental service.
Pros: I did not get my car an information were my car is.
Pros: I find no words to say a good thing about this scammer company. It shows you one price on websites and different during pick up. The car prices almost for a day they charge $80. Lot of hidden fees and last minute you are left with no option whether rent their cars or spent again extra time looking for another company. These cars company are just big scam. They have worst pick up and drop off service
Cons: It was very unclear who I was renting from - DiscoverCars? Zedgo? RightCars? And the address printed on the paperwork is not the address we were to return to.
Pros: Service at counter was good. and shuttle service was also good.
Cons: I didn't like the fact that my confirmation said one amount for the rental and when I got to the rental car company they increased it by $109.16
Pros: Car was new and clean
Cons: forced me to take some phone made up insurance (if car is in shop, does insurance cover it). Even tho my insurance company said I'm fully insured. After this, they were more expensive than other on airport companies. never again will I rent from them.
Pros: They sucked and have a F rating from the BBB deservedly
Cons: I liked nothing about them
Pros: Never got the car, nor money back
Cons: I liked nothing
Cons: You need to have a copy of your insurance card with you to avoid extra charges
Cons: The cars were in bad shape,I think driving a car with the light on for a possible flat tire its concerning and dangerous
Pros: Fast and efficient
Cons: Spent an extra hr waiting because I was not told I needed an out of state insurance to rent a car when I made the purchase they charge me 40$ to have their insurance and then getting there they charged me 40$ more just to rent the car. I understood the hold but extra money on top of paying 300$ for a rental was ridiculous. Never again.
Pros: Horrible service from the guy at the front desk. He cancelled everything and didn’t care to talk to discover cars about why he refused my rental.
Cons: I will never consider them as a rental car company. I have not gotten my money back yet, so I called my bank to explain what happened so it’s under investigation
Pros: Never pick up. Bad information
Cons: Be careful with u Credit card$$$$$$$$$$$$$$
Pros: Right cars
Cons: It was a scam
Pros: Excellent service!! Everything was taken care of in a couple of minutes. Osvaldo was very friendly, did a great job. We will rent from them in the future.
Cons: Really poor service. Waited an hour for pickup at the airport. Only one guy doing everything from pickup to processing. HATE the mandatory $13 a day sun pass I was forced to take. The entire experience was awful.
Cons: Need to be honest
Pros: I didn't like anything about this.
Cons: total scam rental service. Forces you to purchase $300k in rental coverage, which DOUBLES the cost of your rental car. We ended up going to a different agency all together, an actual rental car service. Instead of some POS dirt bag service.
Cons: 2 shuttles needed to get to rental office
Pros: Close to airport - shuttle
Cons: After we had contacted our insurance company and had the policy forwarded to the agent, only to find out that we didnt have adequate personal insurance for your company's standard. Obviously not a policy set in stone because the check in personnel was able to CUT THE PRICE of insurance a bit because of our inconvenience and frustration. This is just a money making policy to add to the profit of the rental. NEVER AGAIN!!! Will not recommend to anyone.
Pros: There wasn't any service provided other than obstinence.
Pros: Nothing at all
Cons: The way the employees work was not profesional at all
Pros: I didn’t like a thing about this company!
Cons: This place is a scam. Wasted one of my days on vacation.
Pros: Nothing to "like." A very average experience for a very worn rental car.
Cons: Hours of operation. Be aware if you have an early flight out, you might not make you flight. The "miscommunication" about extra insurance, but let's face it. He was lying. Also the amount they hold on you credit card seems to be flexible based on how they feel about you at that moment. After I caught in the extra insurance lie, my deposit magically went from $2k to 250 bucks. I guess when he saw that my other insured cars are a BMW and a Maserati he assumed I was good for the 3 y.o. POS Sentra.
Pros: Being pick up from airport
Cons: Being picked up
Pros: Fast pickup and drop off from the airport
Cons: They charged me for insurance when I already carried a sufficient policy
Pros: The customer service rep was friendly
Cons: The lack of transparency in the information that lead to an unexpected outcome (Additional $140 out of pocket)
Pros: The employees were very helpful and friendly.
Cons: The car was a little dirty, one speaker didn't work and one of the tires had a slow leak.
Pros: Overall friendly service.
Cons: Felt like there always a disconnect in insurance coverage between what they offered and what I purchased through the app.
Pros: The car was in good condition. Pickup and Drop-off were fairly efficient.
Cons: We were overcharged and misinformed concerning the actual price of the rental. Also, persuaded into paying for extras that we had no need for.
Pros: they were pleasant, and efficient
Pros: Good services and fast
Cons: lost a lot of time trying to change a tire because the car did not have all the gear necessary to do so
Pros: Agent was friendly. Pickup was fine.
Cons: SCAM SCAM I had proof of insurance, but that was not enough. They then wanted a copy of policy which by chance I had. But that was not enough. The agent went though the policy and said one lever was not enough so would have to take their insurance. The agent was forcing me to pay for additional insurance even though I had proof of my insurance. IT WAS A SCAM.
Pros: Quick drop off.
Cons: Additional costs.
Cons: Horrible customer service! They are scam artist! On their website it states you must have personal insurance to decline theirs, but they expect you to have a 300,000 liability limit, which is insane! Then they try to scam you into getting a toll road payer telling you well everywhere you go in Florida will require you to take the toll, which is BS! Drove for a week and didn’t take a single toll road! It’s a hole in the wall car rental and suggest not using them unless a last resort!
Pros: No service provided by company whatsoever.
Cons: As indicated in their email, we called RightCars as soon as we arrived at stop 7 with the airport shuttle bus . It was 9:05 and I found out when calling that they closed at 9:00 pm even if they had a client coming who indicated that their estimated time of pick-up would be 9 ish pm.! A company that offers car rentals services at the airport needs to be more flexible for airport delays otherwise they should inform the client they can not rent for 9:00! Cost me 55$ for a taxi + 30$ deposit
Pros: shuttle transport guy was nice.
Cons: I've already sent more specific emails and description above.
Pros: The guy who checked us in was cordial and nice. He the one that cleans the car.
Cons: Just about everything else. When I brought the car back, the rep said the tires were not that bad although the wear bars had been reached on the front tires.
Cons: Poor quality car, additional hidden costs.
Pros: Friendly, efficient pick up and rental desk.
Cons: Surprised with significant additional charge above booking confirmation which was disclosed at time of booking. Distance of pick of location from arrival/departure position
Pros: Car was there
Cons: Bait and switch on insurance demand
Pros: There was no service provided. My booking #DC1259976, confirmation #RC0854453. Stated pickup would be at 21.00, only to find RightCars closes at 21.00
Cons: As instructed I went to bust stop 7 at 8:30pm and waited only no bus picked us up. I called, 800 314 7306 and 954 908 6372 and left messages. NO ONE HAS EVER RETURNED MY CALLS!!! I have turned this over to my CC Company to get my deposit back.
Cons: Required insurance Required toll booth purchase Huge hidden costs getting to the car required 2 shuttles
Pros: The agent was nice. Our plane landed at 8:15pm and they called to confirm that we were still coming because they close at 9. The instructions on how to get to the shuttle pick up weren't very clear, but that's not exactly RightCar's fault. The car was fine.
Cons: The business model is price the cars lower than other places and upcharge on toll transponder and insurance fees, neither of which we needed. We didn't take the toll plan, which seemed to disappoint the agent, but it wasn't necessary. It didn't feel great having to make that decision at the desk because as first time visitors, we didn't know what to expect for whether there would be tolls or not. The requirement of having to bring your car insurance was ridiculous. It felt like a scam.
Pros: Their pick up app was neat. They took a picture of all the damage to the car, and it came to me in a nice email. Very slick.
Cons: The car had a low tire when I took off. It squirmed all over the road when I went >65 mph. Very hard to control. Their hours were a real inconvenience for me.
Pros: guys were nice at the desk, and car return was fast and easy - driven immediately to airport.
Cons: I wasn't advised where to go to get car. I didn't know it was offsite. Wasted too much time being frustrated and disappointed
Cons: Lying about tolls Lying about insurance Doubling the price in our quote during reservation. Need my money back Bad unsafe wipers. Low air in tires
Pros: no issues returning vehicle
Cons: everything else 45min wait shutt Agents not giving us a choice with liability insurance even if we had sufficient $2M Cdn. liability insurance. If we cancelled, we were afraid to get hit with full payment because we didn"t cancel in time and we didn"t want to be stuck without a car on Super Bowl weekend. The agents refused to rent us the car unless we took extra liability insurance and my contract with you states very clearly minimum $1M US liability insurance(we have $2M Cdn = over $1.5M US.
Cons: farcing me to accept 13.99 per day for a toll transducer that i did'nt need! Mgr refused to waive fee.
Cons: They made me pay for additional auto insurance of $$111.78 even though i have full coverage of $250,000/$500,000 on my auto policy for bodily injury liability & Uninsured motorist. They lied to me & said I had to pay. I am going to dispute this on my credit card bill & deduct the $111.78 from my charge card. This was fraud.
Cons: Rude and disgusting treatment. I would never recommend this company.
Cons: They are a scam operation adding huge extra fees as a surprise at the rental counter. Besides trying to jam me with extra fees I saw 2 other couples walk rather than paying their ransom.
Pros: Dropoff was easier than I expected, granted the pickup set a terrible precedent. I travel over a dozen of times per year and this was the first and last time I use a cheap rental place like this.
Cons: Bait and switch tactics, particularly with insurance. Every single mark was noted on the car, which made me believe they'd do the same during the return. The car was generally clean, but the drive-train felt abused, dated and tired. It would be ok for the price, but I wouldn't wish that pickup on anyone, it was terrible. Felt like a scheme of some sort.
Cons: Didnt get a car
Pros: Poor and unprofessional
Cons: Slow and unprofessional
Cons: Signage needed at drop off. GPS showed street behind dropoff.
Pros: Over all convenient and easy to pick up and drop off.
Cons: Car had a slow tire leak. I was told to call Nissan roadside service which couldn’t help, I had to put air in the tire every day,car was dirty and had 45000 miles on it.
Pros: The availability of the car
Cons: The performance of the vehicle
Pros: Nothing. The transaction was ruined at the first meeting.
Cons: Everything. Never again.
Cons: There were a number of things that were wrong with this transaction, but the most glaring issue was that your representative lied to me at in my opinion "Stole" money from me. The first question I was asked was, When was the last time I drove in FFL? Did I know the new rules around the toll roads? Then I was sold a Sun Pass,. I asked the agent if there were any tolls on I 95 between FFL and Boca Raton? I was told that there were three. He lied, there are NONE! $10 a day for 3 days
Pros: Friendly service. Definitely would rent from here again.
Cons: The car was in very poor confition. Tires were bald. Brakes were bad, made noises. There was so much rattling, I believe the license plate was loose or something, it would not stop rattling. I found SPIDERS in the car that crawled onto the windshield while I was driving on the highway! I freaked out.
Pros: They offer cheap prices but you have to pay almost $15us for sun pass even if you dont use it
Cons: Worst experience ever
Pros: Excellent service. Carlos is a great person, friendly and clear
Cons: The staff, car
Pros: they gave us a great car and were so gentle.
Cons: We couldn't get part of our money back when we dropped it off a few days before because of the hurricane warning. They should have a flexible policy about that.
Pros: Nothing! Terrible company. Don't rent from them.
Cons: Didn't pick up the car because the company is very shady. I had to prepay for the car. They tried to make me get their insurance instead of using my own. A costumer was complaining about roaches in his car. They also made him pay cash because he returned the car late. I'm still waiting for my money to be refunded. Hard to get anyone on the phone from the company.
Pros: Absolutely nothing. Disgusting.
Cons: Absolutely everything. Worst rental ever
Cons: Tons of fees.
Cons: They are so stiff and rude about understanding how disappointing the client is to think he rented for an amount but end up paying double
Pros: Worse experience ever lies scams
Cons: Very lack of....politness, honesty, respect. Totaly unprofessional company.
Pros: The price and costomer service
Cons: The point to pick up the car is so far from the airport they charge you the tolls for 13 USD per day and no one said that before, even if you decide pay the tolls as you go, they will charge you 25 USD for administrative fees. The conditions should be clears
Pros: The price was more reasonable than some rental car agencies.
Cons: It took a long time to arrive, the hidden fees were outrageous, and no accommodations were made to keep me as a customer.
Pros: Returning the car and knowing never to rent from them again.
Cons: They invent rules that a declaration is needed to refuse their ''optional'' insurance, not in the contract. The attendant tore the contract twice because after extensive arguing I wrote that the insurance was not accepted , then that the insurance was not to be paid. The third time the counter attendant said that if I didn't take their insurance I could go back to the airport and find a car! This is coercion. The tank was 3/4 full and a warning light came on within 2 min. when I got on highway
Pros: Really nothing.
Cons: when called to tell them I need another car because car engine light was on and it was not running well. They did not have another car for me for 4 days.
Pros: I was forced to answer questions. The only good thing was that they called us the day we were arriving to say they would be closed and we would have to come back in the morning. They would provide a car if they had one??? thank God we were able to find a car with another company who was opened when we arrived after 9 pm.
Pros: My favourite thing was the car was what it was supposed to be, I never get that normally! Everything else was easy and smooth.
Cons: I was talked into purchasing the Sun Pass even though I explicitly explained that my driving would be limited to the Boca Raton area. I do not have a lot of money and feel I was scared into this unnecessary expense. I will not recommend Right Cars to any of my friends, family, or colleagues.
Pros: dissatisfied with service
Cons: price increase, unauthorized charges
Cons: Cancelled my car because plane was late and would not honor contract even though I called and left 3 different messages and called over 10 times!
Pros: Very poor
Pros: Absolutely nothing
Cons: They took almost one hour to pick me up to take me to the car rental spot, (website says bus stops every 15 minutes. then they cancelled my reservation, denied my personal insurance, talk racist about me, try to charge me 750% more for the car. in the end he said he did not have a car available
Pros: Nice people, but no cars.
Cons: I never ever in my entire live (just in December of 2018 I used 5 time rentals in diff. countries and states) didn't have a situation of getting an excuse for having no car!!!
Pros: Pricing, friendliness of agents
Cons: Shuttle never came another rental agency dropped me off!
Pros: car worked
Cons: Bait and switch with the price quote and requirement for an insurance binder to avoid unnecessary insurance charges when I'm covered by my credit card & existing insurance. Attempt by agent to charge for existing damage to vehicle.
Cons: Took a long time to arrive at location. Office in a run-down area. Rental process not straight-forward. Included up-charging and shady sales tactics.
Pros: They were friendly
Cons: I did not like them forcing me to buy insurance. I got a flat tire, and it is still unclear who is going to pay for it. The tires were low and a warning came up within 15 minutes of pulling out of the rental car place. I would often call, with no answer, and have to call back with questions.
Pros: Absolutely nothing. They are horrendous.
Cons: This is a horrendous car rental company and should be shut down by the Better Business Bureau. Many problems but the worst one was that we told the agent we did not need insurance and signed forms declining all coverage since we have full coverage. They tacked on a $50 fee for “SCDW” that I didn’t notice until I returned the car. This was a hidden insurance charge they refused to remove even though we declined coverage at the time of rental. Terrible, terrible company!
Cons: Horrible service
Pros: Absolutely nothing! I cancelled my reservation on site once we finally found the location after numerous phone calls and driving around. Agent was most arrogant and unhelpful employee I have ever encountered, and I am in Customer Service myself!
Cons: Right Cars own employees couldn't give us directions to them over the phone. They didn't even know where they physically were! Hard to believe! Called 4x! Once there, agent was remarkably arrogant and care-less, in truest sense of word. When I complained about his attitude, he casually said, "you can just cancel if you want." I was more than happy to, and to leave him and Right Cars behind forever.
Pros: It is very far away from airport. Two buses. They do not have a policy if the plane is delayed ... to bad for you , and as others have said: they use that to try upcharge. It is a UK company not US so good luck trying to get customer service. Would NOT use this company. Here or elsewhere!
Cons: See above.
Pros: The car was fine. The contract is not.
Cons: The contract they have you sign is not clear and was charged for something that is not even clearly stated in their contract.
Pros: nothing.absolutely rotten service.
Cons: the girls behind the counter were dirty rotten liers.stranding us and telling us they were closing.i was forced to find another car rental company,and was late for my arrival at my final destination.pittyful service.i would not recommend right cars to anyone.there are good car rental companies in fort Lauderdale,but right cars falls well below standard.not even a one star recommendation.zerooooooo.
Cons: RIGHT CARS PUSHED THE TOLL PAYMENT OPTION ONTO ME SCARING ME INTO TAKING IT !, AFTER MY TRIP AND TALKING TO FRIENDS THAT LIVE IN FLORIDA IT WAS A VERY EXPENSIVE OPTION AT $90 WHEN IT WOULD HAVE COST ME LESS THAN $25 ....ANGRY
Cons: I felt pressured into taking out an expensive option to cover the toll charges, it wasn't explained fully to me about the toll payment procedure if I didn't take the rental option, having spoken to my friends that live in Florida it would have been a simple inexpensive way other than yours and I would have saved at least $50 for the duration of my stay.
Cons: The company was closed and I had to use a different company.
Pros: The car was clean.
Cons: We didn't like that they asked for information when we showed up to pickup the car that we were not notified about in advance, it wasn't on the coupon that we were told to print and bring with us to get the car. In specific I am talking about their request for the Declaration page from my auto insurance policy. In over 35 years of heavy travel the last 15 years, I have NEVER had a rental car company require that. Their SunPass restrictions and fees were outrageous.
Cons: Felt very shady, lots of hidden fees. Agent tried to sell me a sun pass when I didn't need one, then tried to bargain down the daily pass rate from $15 to $10 to $8. Made me purchase $40 worth of insurance although my auto insurance covers me up to $150,000 on liability, were going to charge me an extra day plus $25 for not getting car back at exactly 3 p.m. even though I did not get it till 5:00 p.m. You advertise as inexpensive but it is false advertising
Cons: the non disclosure of not exactly being on airport property, The fact that it took over 2 hours to get our rental car, the fact that they told me I had to pre purchase a sun pass because the booths didn't accept cash (and they did), the fact that they told me I could drop the car off in long term parking because they weren't going to be open at the time I needed to drop it off and they never disclosed until after the $35 drop off fee.
Cons: Everything I was not going to put a $2000 deposit down on my insurance covered any accidents I might’ve been in I’ve never dealt with her before we went across the street to the sixt
Cons: Complete scam. Made me come back or they would take my 250 deposit because there was a “flat tire” that they missed on the return walk through. Once we went back they said it was actually just a patch and it
Pros: The driver who picked us up at the airport was very friendly and customer focused. Out of the 5 interactions I had with agents she is the only one who was helpful and not rude. I think her name was Andrea
Cons: The people who work there followed by the quality of the car. Not frills -automatic everything, ants in the car, tape marks on body, could have gotten a luxury rental for the amount we ended up paying from a reputable agency. Wait time and confusion on picking us up at the airport was horrendous
Pros: The service was okay, reps were easy to work with.
Cons: When I was charged $500.00 for a minor scratch in was beyond me.
Pros: They were horrible and I would never rent from them again
Cons: They were horrible and I would never rent from them again
Cons: wrong pickup address on confirmation email
Pros: Excellent service and excellent price
Cons: Had a very hard time finding the place - we got in late so we were not picked up by the shuttle
Pros: ease of booking it; great staff
Cons: that I didn't get a car for my week long trip to florida.
Cons: First I could not get through to the contact number for Right Cars to pick me up at the airport. Then came the Bait and switch. I've applied my own insurance to every rental car I ever had. When I came to get the car, they said they needed my "declarations page" from my policy!! No one has ever done that. It took me 20 minutes to get it emailed on a Saturday, and THEN they told me they don't accept my policy. Travelers Insurance. Accepted nationwide at other legitimate rental companies.
Cons: They were unpleasant to deal with and disingenuous.
Pros: The return was quick and efficient
Cons: The staff at pickup were rude and unhelpful.
Pros: Nothing. Will never use again. Avoid at all costs.
Cons: Avoid RightCars at all costs. It's an unethical business that will charge fees (e.g. mandatory supplementary insurance, much-higher-than-normal daily toll pass usage fees) that other companies won't. We waited 45 minutes to be picked up to be taken to their offsite location and ultimately ended up cancelling and booking elsewhere after learning about fees that weren't disclosed at the time of booking. Waste of time.
Cons: It is inconvenient. First a shuttle to the airport car rental center (where the rest of the car rental agencies are located), then a 2nd shuttle to a tiny lot miles from the airport. There you find 2 people checking customers in, and one of them is busy half the time answering the phone. ALSO everyone discovered while standing in line, that they needed to physically show insurance papers. It's too much hassle at the end of a long day of traveling. And I couldn't find the lot to return the car!
Pros: Only the price
Cons: They were not aware of the insurance I purchased through you and tried to sell me more.
Cons: see above and it was almost impossible trying to find the drop off location
Pros: see statements above
Cons: 1.)My car smelled like body odor until the A.C. was on. 2.) Intake examination of my rental car at drop-off was too strict. I was the only person in the car, I used it very gently, vacuumed the car & washed the windows inside & out...& the intake agent still used a flashlight 2 look for any speck of dirt in the car. I have never been subjected 2 such an over-the-top drop-off experience w/ a rental car. My guess from reviews I've read, the intake agent wanted 2 assess a cleaning charge! Beware!
Pros: Pick up at the airport was quick Car was clean in working order.
Cons: Forcing me to buy Insurance that I did not need.
Cons: That they couldn't have car or shuttle at airport when I arrived. Had to get a ride to hotel and next day pick up car. Address didn't match location and had to drive around until found.
Pros: Drop off was very easy and fast
Cons: The two representatives at front desk (when pickup) were very rude. They did not give needed information on rental and when asked, they would get bothered and respond to questions with attitude. They were not patient at all and made my experience with rightcars very uncomfortable.
Pros: It would have been nice to find and get the car
Cons: We were told at the airport that we got scammed
Pros: they were closed and i was still partially charged for something that i did not receive
Cons: they were incompetent and did not communicate
Pros: Horrible service at the counter. Disgusting beat up cars.
Cons: The price.
Pros: The car was good
Cons: bad customer service, hidden fees for returning the car, location of the office, help desk hung up on me (on purpose)
Pros: I will report my experience to BBB and the local senators/congressmen as FALSE advertisement! Paid $835 instead of $300!!!!!!!!!! That's outrages!!!!
Cons: Obviously additional charges that I was not made aware of prior to the transaction are extremely unfair and disheartening! I hope someone contacts me before I take it any further! ...and I will. (908) 656-7008 firstname.lastname@example.org
Pros: Pricing and customer service
Pros: Nothing. Even the employees apologized for the terrible company policies. The bathroom was disgusting, pee all over the place and no toilet paper.
Cons: The car wasn’t clean, it wasn’t even washed.
Pros: engine light on, oil change light on, no spare tire, 60,000 miles..., excessive vibration, rattles
Pros: With all due respect, nothing other than the vehicle itself.
Cons: 1) Agents were not friendly or welcoming. 2) I was charged an initial fee online by Discover Car Hire, then was told by one agent I would receive it back at the drop off but then told by a different agent that it was part of the deal all along. 3) I was forced to buy a $200+ insurance policy from RightCars because my insurance "wasn't sufficient" even though it was. 4) I was charged a $25 late fee for bringing the car back 1 hour late when it could have easily been waved.
Pros: Easy in and out.
Cons: Weren't dropped off at departure terminal at airport.
Pros: Charges taken with proper explanation during taking the cars.
Cons: 1. No proper treatment with the customer by your representatives 2. Try to make customar full 3. Try to harass customer 4. I have taken insurence, after that also holding $500 from my card, when I was not ready to sign the document, thratend to call police, I was not worried about police, but worried about the time of my flight. 5. when returs to Airport, during summer pickup van does not have AC(Ac was not working stated by driver)
Pros: The car was in good shape & the rental process was easy. Their rep, Andrea, was helpful & easy to work with.
Cons: Our flight was an hour late and they didn't hold a car for us. The phone number kept getting disconnected so we couldn't even tell them we would be late.
Cons: EVERYTHING, NEVER AGAIN!!!!!
Pros: I got a car. Thats about it
Cons: False advertising, bait and switch, you name it, the rental agency had all the bad things going for it. Look at the internet reviews. 90% of reviews hate the company and wouldn't go back. With the surprises that awaited me at the rental counter, I join that crowd.
Cons: Mischarging by RightCars and failure to correct despite saying they would more than once. Still owed GBP39.97/$58.08 refund wrongly charged despite being told on the 12th Apri (Alex)l, 23rd April (Alessandro) and 25th April (Alex) that refund would be made - still no refund after nearly six weeks. Sunpass charging policy evidently a scam. Car was dirty - had not been washed or vacuumed. Worst car hire experience yet.
Pros: Easy shuttle to the airport
Cons: No follow up email addressing my concerns as promised by manager
Pros: Honestly, the only good thing I can say is that the vehicle itself was new and decent.everything.
Cons: Everything. Unfriendly staff who intentionally lied to get us to buy a Sun Pass. No invoice sent to itemize additional charges. Drop off doesn’t open until 6 am, forcing us to incur a $20 fee to drop off at airport. Didn’t refund charges they “accidentally” added. Etc. etc
Pros: The people were really helpful and nice.
Cons: Website informtion was misleading about costs Toll sensor - $13/rental online vs $13/day in rental office You are new company trying to burst into very competitive industry. Low prices on website with hidden fees that inflate the final cost. I got frustrated and mad because my print out did not read the same as the company information at the kiosk. I had to phone to get bus pick up. Poor web info to find bus stop. Inadequate website info Your location is in the boondocks. You will go broke
Cons: When we finally got to the Right Cars desk, we were informed that there were none of the model we reserved available, so they said we would be getting a similar car. We were also told we could not opt out of their insurance, which was an additional $20 a day, even after we proved to the agent that we did not need it as we were covered through our credit card and travel insurance. They wouldn't budge on this. The agent assured us that a refund for our $50 deposit would be given, we just had to c
Cons: No airport pick up and car was not available. Also, they would not answer the phone or call back. Do not rent from rightcar
Cons: Agency didn't exist. Sign at the bus stop didn't even contain name of their brand and nobody had even heard of them. There was only an answering machine when I tried to call the number several times.
Pros: Terrible-gave my car away!
Cons: Rude! NO CAR for me!