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Ace Rent a car at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was nice and clean, and well taken care of.
Cons: The car smelled so strongly of cigarette smoke covered up by cheap air freshener that we struggled to breathe the first three days we had it. There was absolutely no windshield wiper fluid, and one of the tires had incredibly low tire pressure that we need to address.
Pros: The agents were cooperative.
Cons: The line was long to get the car and took 45 minutes to reach the agent. The car broke down and no one answered the phone. It took four times each of waiting 30-45 minutes to reach someone. Several times the line went dead after waiting 30 minutes. The tow driver called 5 hours later and finally picked up the car the next day since we had long abandoned the car.
Pros: Tires unsafe No tread One tire almost flat
Cons: They were out of the car I reserved, but charged me for an upsell on the car they had available, which was semi understandable since my flight was delayed, but it's usually accommodated at no extra charge with larger rental companies.
Cons: I had to put air in one of the tires the front passenger side everyday because the tire was damaged and losing air
Pros: Price of car rental, and location being at the airport.
Pros: Ace car rentals are a rip off , they charged $100 extra stating various reasons .
Cons: ACE rental staff is rude . They are scammers , all other rental companies helped customer during storms and the inconveniences but ace tried to make money out of it .
Pros: Free upgrade since they were out of small cars. Nice clean car and easy access at the airport.
Cons: Long line. The slow manual process to get the car.
Pros: This was my second experience with Ace and both times it was friendly and efficient.
Cons: Nothing comes to mind.
Cons: Desk agents as well as garage attendants at this location (FLL) need to speak clearer and more coherent ENGLISH!
Pros: Car is in great condition. Staff is friendly and helpful
Cons: "Full Coverage" is NOT insurance. One still has to buy insurance in addition to their "full coverage".
Pros: Staff was friendly.
Cons: Pricing was not even close to the number given by Discover Cars at the time of booking. The car reported being 6,000+ miles overdue for maintenance.
Pros: easy and easy
Cons: only one representative working desk
Pros: Alm was awesome
Cons: There wasn't clear instructions as to what to do when we dropped off the car
Pros: Interior of 3rd car was beyond filthy and disgusting. I have photos. 1st car check engine light came on when we got to resort. Had to return it the next day. We were given a subcompact vehicle next. Our luggage wouldn't fit. The oil light came on in the 3rd vehicle the 2nd day we had it. We had to buy oil for it or return another car. We bought oil. Worst experience ever!!!
Cons: We liked absolutely nothing about this experience. Have never been treated with such disrespect. I have never seen my husband so upset in the 20+ years we've been together. The garage workers we dealt with should be fired!
Pros: I got a rental car which I liked most and picked up online.
Cons: Returning back to Miami airport, no sign to direct the right lane leads to Ace Rent a car. Please put a sign.
Pros: dirty car, no spare tire- poor quality
Pros: The car was clean
Cons: The car was small and I was charged for an upgrade to add my spouse and still received a tiny car.
Pros: Friendly agents
Pros: Fast pickup time.
Cons: If you don’t take an upgrade the Ace offers you at the pickup time they give you an old car with high mileage, dirty seats, and smelly A/C. That’s not the first time I’m experiencing it with Ace Rent a Car. Most likely I will never rent through them again.
Cons: They charged us for collision damage insurance when we paid for full coverage and our credit card specifically covers Collision and third party liability. We told them that and we were still charged. We called them and they advised that it was in the fine print of the agreement. Do they are entitled to charge us. We are contesting the charge
Pros: good workers in garage, in and out
Pros: value of rental cost
Cons: waiting too long for agents who were dealing with customers who seemed under-prepared. there were only two agents on duty who were doing the best they could with customers...
Pros: Nothing to like at Ace rent a car, avoid them.
Cons: Everything and more. It was worst experience with car rental place......
Cons: Spent 45 minutes waiting to get vehicle. Car had bad windshield wipers, a bad vibration in the front right of the car, a warning light came on the dash board.
Pros: Price, ease of return
Cons: Long wait at counter upon arrival
Pros: rep was very efficient; no issues picking up the car
Cons: the car was filthy; the interior seats were disgusting. it was 10 at night and I didn't notice it. the front bumper was taped on the sides and came apart several times so I had to buy tape and retape it.
Cons: the car was old, but in working order
Pros: Friendly helpful staff and open 24/7.
Cons: check out and check in of the car is a bit more difficult than the norm as they check the car for damages carefully in and out. Understandable, but more cumbersome than competitors. Took the insurance, so I did not care, but had to wait. only one person to do this, so it is a bit slower even at the off hours I traveled there was a backup.
Pros: Fast and friendly
Cons: car was so-so
Cons: Car bad condition, hidden fees
Cons: Too long to get car and hard to find rental desk
Pros: Hidden fees not included in the price on the website. The insurance you think you’re paying for is not the regular rental insurance. I paid $100+ more than I thought when I reserved the car.
Cons: Hidden fees.
Pros: Free upgrade of vehicle
Cons: I don't think my reserved vehicle was available, after asking if I would like to upgrade, which I declined, I was given the upgrade for free
Cons: my car reservation was canceled because I arrived to pick it up a few hours later than I should have. no one even notified me of this, as a result of which I had to pay over $200 for another car.
Pros: ease of use
Cons: car was dirty.
Cons: Distance from terminal.
Pros: the drop off was very easy, the car was great
Cons: we were early to pick up the car- and the car wasnt ready until the exact minute of our rental contract, we waited quite awhile and i find it very hard to believe the car was "turned around" and readied in that time.
Pros: Open 24/7
Cons: ACE will not keep your car for little bit longer when your plane is delayed several hours, even when communicated. Seems they will not honor basic insurance from your own policy. Have to buy it.
Pros: Easy drop off
Cons: Tried to sell me insurance I didnt need. Car had a gas bottle inside under the seat that stank
Pros: It was in the terminal
Cons: The quoted price online was not the price at the counter. Too many taxes and fees make it look like you are trying to hide something. Salesman was pretty rude as well.
Cons: 4 cars not maintained well by Ace
Pros: Desk very helpful and drop off very good
Cons: When I picked up the car and was asking about where some of the buttons were in the car, (lights, windshield wipers,) the person seemed very annoyed when I asked her to spend a few minutes showing me the truck. I wanted to know for safety reasons!!!
Pros: Ease of pick up and drop off in terminal one.
Cons: Line took forever....two people in front of us took more than 20 minutes to get processed. Mine was quicker but still too long.
Pros: Dropping off was fast
Cons: See above
Pros: The staff on site was friendly and helpful.
Cons: Very frustrated I was charged over $100 for a car seat I was told would be free
Cons: The car reeked of marijuana.
Pros: Service was great
Cons: The car was in terrible shape. Honestly looked like someone died in the backseat (Stains you couldn't imagine). Tire warning light was on, but not why you would think. The tires weren't low, they were all at 45 PSI when they should be 36. Literally dangerous
Pros: It was fast and easy. Car was in pretty good condition. Drop off was a breeze. Full refund of security deposit.
Cons: Too many extra add-ons suggested by the agent at pick-up. The interior of the car could have been cleaned slightly better.
Cons: Maintenance warning was on when we picked up the car. Had to add air to one of the tires during our four day rental
Pros: Service was very good.
Cons: He was hard to understand and sold me services (Raod Tolls) that I didn't need.
Pros: Friendly, professional, efficient.
Cons: Lots of miles on clock so brakes weren't great
Cons: Our flight was delated by one day so I called Ace Car Rental at Fort Lauderdale to let them know we would be picking up our car later. They told me this was fine. When we got to Ace in Fort Lauderdale, we were told our car reservation was canceled. They were able to get us another car but we have to pay $85.00 additional dollars and did not get the car we reserved.
Pros: I liked the ease of renting a car so late at night
Cons: The rental car agent lied about my reservation and said it was canceled even though I had the voucher. In fact I was actually early to pick up the rental. Because she said it was canceled she said she was have to charge me an extra $70 but would give me a different car. I wasn’t about to argue in the middle of the night so I just dealt with it. Upon returning the car, the agent that was doing the returns was taking forever. I don’t appreciate being hassled while I’m trying to rent a car.
Pros: Very corteous service, i was upgraded for free.
Pros: Best car rental value/price available at that time, but still a bit pricey due to Covid and availability and/or supply chain issues
Cons: Pushiness to add-on insurance and potential toll road pre-pays.
Cons: Many, many, hidden fees not included in the discovercars price
Pros: Since it was paid for it was easy to get the keys and leave.
Pros: The agent at the desk was very pleasant
Cons: The lady that checked the car out with me didn't speak good english, was short and a little rude. Seemed angry with me becasue I pointed out the dirty stained car seat.
Cons: The check in agent was rude and disrespectful
Cons: Didnt appreciate being hoodwinked with car which was not rent worthy.
Cons: The staff was arrogant and had mislead me to sign the car lease. I was told that they will return the money for the booking trough the Discover Car, but the money are not returned yet.
Pros: I will never use your Discover Cars again because I ended up paying twice of the booking cost. I was forced to pay additonal hidden cost when I pick up the car.
Pros: The car was clean
Cons: That there wasn’t anything online of an additional 300 dollar deposit if using a debit card to pay the remainder balance. I was supposed to pay a total of 584 with the insurance for the week and ended up paying over 900 dollars and when I spoke to the agent she said it was in the agreement online and I then showed her the agreement and receipt online she unable to show where it said I had to pay the additional 300 and would not get her supervisor or release the rental without the extra 300
Pros: Rental agent was personable
Cons: Long wait in line to pick up
Cons: I did not appreciate the push for buying a half tank of gas under the pretext that it was cheaper than at the gas station which turned out to be a lie! That is just not right! The agents do not seem to care how many people are waiting... I am not impressed.
Pros: The reps were all professional and the price was half of the big companies
Cons: Dirty car, needs a tune up badly, not the car I thought I was getting though I do understand that they were extremely busy.
Pros: The car drove well.
Cons: No instruction on the use of the features, which were unfamiliar.
Cons: My promised car was unavailable. They had no similar car either. Agent gave me a story about how it was in an accident just hours before I got there. Like I was stupid enough to believe that. Total disrespect. False advertisement for sure.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
A local renter is defined as a renter who has a license issued in USA - Florida and who is flying into the country without a return ticket.
A local renter is defined as a renter who lives within 65 miles of the pickup location and who is not flying into town with a return ticket.
The renter must provide proof of the following insurance policy(ies): Full insurance, valid in the following country(ies): USA for the duration of the rental.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
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