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FOX at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Mike was very helpful, knowledgeable and a true professional
Pros: Helpful agents.
Cons: I was given a car that was 4,000 miles past oil change, dings all over, and the door locks didn't work.
Pros: Value for money
Pros: Get to pick your car
Cons: The cost was not what I was quoted by discover rentals. fox added all these unwanted fees to my bill & I had to call which took 2 hours to get a replacement & it still wasn't fixed when I took the car back 5 days later! The car reeked of Marijuana and every time it set out in the sun, the smell intensified. Didn't notice it bad on pickup, but once we were on the road in the FL sun it took your breath away. Had to drive with windows down.
Pros: Jose was great. Everything was quick.
Cons: Everything was good
Pros: Easy returns
Cons: Overpriced, older vehicle that smelled, over an hour waiting in line to pickup the car
Pros: Long lines and inefficient agents who are slow and mock customers behind the counter and are more interested in selling add on's than moving the line forward.
Cons: Long lines and inefficient agents who are slow and mock customers behind the counter and are more interested in selling add on's than moving the line forward.
Pros: Great car selections.
Pros: The service lot people were nice.
Cons: 2 hour wait in line. Had to purchase sunpass through them wouldn't let us use ours.
Pros: On line information was great
Cons: Man at the desk kept trying to sell me extra crap like I’m stupid.
Pros: ease of drop-off
Cons: The pre-paids were oversold, we didn't need the toll or pre-paid gas
Cons: Waited for two hours on line to pick up the car and then was told a price that was 4 times what it had said online. I ended up not taking it.
Pros: Quick, easy and best price.
Cons: Pick-up agent did not speak English very well and was a bit difficult to understand.
Cons: every thing
Pros: we upgraded the vehicle at a good rate
Cons: the smell of the vehicle and the agent was a little pushy about the insurance
Cons: They charge me more than I was quoted when I reserved it
Pros: They were super friendly and helpful
Cons: Waited in like for 47 minutes before helped by a representative!
Pros: They were at the terminal at the ft Lauderdale airpots
Cons: They did not honor our contract with discover cars for the 8.99 a day for unlimited tolls and then they charged us an additional 80 to drop car off at Miami instead of ft Lauderdale.
Cons: The car was VERY dirty
Pros: Not one thing
Cons: Zero. They are awful terrible people.
Cons: Long wait to pick up vehicle, high pressure sales for insurance, toll fee, etc overcharge for prepaid gas that I did not request and still waiting for deposit that was promised to be returned to me.
Pros: People we're nice and professional.
Cons: our car stunk like cigars and was very dirty inside it definitely wasn't cleaned what so ever. Smoke film on the windshield that I wasn't able to clean off it blurred my vision at night. Other than that the car was fine. With the Corona thing going on i would have thought the inside of the car would have been cleaned.
Cons: we received a bill for tolls when we got home when tolls were literally closed you could not put coins in there due to covid bill was for 70 dollars that is ridiculous
Pros: excellent car, easy pick up and drop off, in airport
Cons: agent tried to talk me into bigger car but failed, misrepresented the size of the car we were actually assigned to
Pros: Return the car easily. The girls at the Return was very fast 😉
Cons: The rep insist and insist non stop with different assurance that she want absolutely to sell me. The client beside my rep told to MY rep to STOP. I paid at her. The refound me during m'y trip with the car and when I came back home, they took the real amount that I need to pay !!??!!
Pros: short line. enough people working
Cons: very pushy for extras and upgrades
Cons: Agent overly tried to push upgrades, add-ons, insurance.
Pros: Read previous
Cons: Worst experience ever
Pros: Very calm and courteous Customer Service agents, and easy to find the designated section and pick out a car.
Cons: Only two agents at the check-in desk, and 10-12 people in line. Very slow process.