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Colusa Rent a Car at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: They over charged me and did not stick with the initial contract. I was forced to buy the insurance
Pros: Mora than 5 cockroaches came out of an open air intake
Cons: File a complaint and i dont recibe a response
Pros: Was not provided a car and had to find another car
Cons: I was pushed to buy an additional insurance and the new price was 2.5 times more
Cons: The insurance requirement
Pros: Have no idea we were left in the rain at the airport! Ended up going to a reputable company HERTZ and it was cheaper
Cons: They gave zero fucks they left us with no car and stranded in the rain at the airport at 9pm out of state
Cons: They made you pay for insurance even though my insurance was accepted when I purchased the rental online. Totally fraudulent and would never go back. I heard other people complaining of the same thing when I dropped my car off.
Pros: The best part was returning it quickly, efficiently and the shuttle getting us to the airport very quickly. They did give me a free SunPass for tolls, even though I didn't need it as it was a $25/day value which was equal to the extra insurance cost that I was forced to pay.
Cons: They didn't accept our own car insurance that covered the rental car for both collision and liability and would have charged me $50 to cancel the reservation. I was forced to pay an extra $25/day which made the car rental more expensive than some of the other rental companies I could have gone with had I known this in advance. The car rental wasn't the 'deal' price that I was led to believe upon booking online.
Pros: Not a thing they are terrible
Cons: They charged me for the own insurance even tho I have my own insurance..Saying it's company policy..no time was I told that on booking 35 dollars a day ..Total rip off
Cons: This company is a huge scam! We made the reservation through Discovercars.com, where the rental fee was $166.64, of which we already paid $46.64. When we arrived, after a long wait, they prepared the documents, but then they told us that instead of paying 120 USD, they would charge a bank card usage fee (15 USD/day) + highway toll (15 USD/day) + disinfection fee (15 USD) and still others. They ended up withdrawing $466.69 instead of $120. First they tried to charge one of our cards but they s
Pros: Miami office are more better of the Fort Lauderdale office,I picked up the car in Fort Lauderdale very long time and very bad car,my return are in Miami and the first hour I drove until drop off office to change the car,here other music,she changed me immediately the car without charge with a upgrade of model. Mandatory take the Sunpass at the rent,are impossible driving in Miami without this
Cons: Only problem with a Fort Lauderdale office with a condition of a car rental,no radio,smoke air inside, very bad car general.
Pros: N O T H I N G - they wanted 5000$ deposit for the car which was worth even less
Cons: they wanted 5000$ deposit even we had a voucher sayin that it should not be higher than 1000$
Pros: Rude and unfriendly and the car was old and unsafe and had so many dentes they tried to put on me
Pros: buenos precios y buena atencion
Pros: The car was delivered very quickly, also very good prices
Pros: muy eficientes al entregarme el auto, el cual estaba en buenas condiciones
Pros: el auto estaba muy limpio y pague un buen precio por el, estaba todo en buenas condiciones
Pros: good prices and good service
Pros: quality cars and good service
Pros: good prices and excellent service
Pros: buenos precios, y buenos autos
Pros: excelente todo, muy buenos precios y buena atencion
Pros: the car was very clean and the price is very good
Pros: me gusto mucho todo, buena atencion
Pros: el carro perfecto y en muy buen precio
Pros: autos en perfectas condiciones y muy buenos precios
Pros: excelentes precios y buena atencion
Pros: excelente en todos los aspectos, autos, atencion y rapidez para la entrega del auto
Pros: me gusto la atencion desde que llegue, de inmediato me dieron el auto, el cual disfrute mucho, todo perfecto
Pros: el carro en buenas condiciones, y me gusto la atencion
Pros: el carro estuvo excelente, muy limpio, y la atencion muy buena
Pros: todos me atendieron muy bien cuando fui a bucar el auto, y cumplen con lo que ofrecen
Pros: LO MEJOR SIN DUDA LA ATENCION Y LA CALIDAD DE LOS AUTOS
Pros: Worst service of my life. The guy yelled at us and told us to "get lost" since they had no car for us even though they confirmed the booking. Myself along with 2 other families were left stranded with no car.
Cons: Everything was terrible, no one should ever use this company.
Cons: 0 customer service, not willing to help or cooperate
Pros: When We went to pick UP the car, IT was dirty, and the brakes were bad. The windshield wiper was bad. And the crew were inpolite. The gps i paid 110 dollars for, did not work.
Cons: I was not provided a car upon arrival to the pick up location and my reservation was cancelled.
Pros: NOTHING AT ALL!!
Pros: No service was provided. It is a scam.
Cons: The insurance declaration sheet that is required is buried in the terms and conditions so no one finds it.
Pros: La atención que me dieron y la información
Cons: El coche tenía colgado de una brida parte del parachoques
Pros: The Help of the driver of the shuttle as he was the one who did the paperwork. Despite being 7 ò clock, the employee was no longer ther. The shuttle drive, at the phone with the employee, did all the paperwork. It took near 45 minutes
Cons: The employee abondoning the job before schedule and the age of the car
Pros: Nothing...rude and gave the car I rented to someone else.
Pros: The guy was friendly and knowledgeable, specially about tolls that we knew nothing about. We felt we could trust what he said.
Cons: We didn’t like the location
Pros: Nothing. It apppeard to be economic, but paying extra driver, tolls and everything ended up paying almost triple as amount booked.
Cons: Nobody picked us up. Had to call so they sent the shuttle. Took like half an hour to arrive. Nobody was at the counter, had to wait again.
Cons: it took us nearly 45 minutes to get on the road and I was the first in line. Will never recommend.
Pros: yodo muy bien
Pros: Rate was good. Service representative tried her best.
Cons: The little details that weren't taken care of like the remote control function and car tire leak.
Pros: Worse car hire company ever. Never supplied our first car and left me stranded with two disabled adults 10pm at night in a strange place. Disgusting customer care, unwilling to do anything saying it's not their problem. Do not use EVER!!!!!
Cons: Worse car hire company ever. Never supplied our first car and left me stranded with two disabled adults 10pm at night in a strange place. Disgusting customer care, unwilling to do anything saying it's not their problem. Do not use EVER!!!!!
Pros: great service
Pros: buenas empresa de renta, no me obligaron a comprar extras como hacen otras empresas mi tenian costos ocultos
Pros: el carro limbio, buena estado del carro en lineas generales, muy atentos en el mostrador
Pros: very good service
Cons: I don’t even know where to start. We rented a car on Friday with this company and not even 5 minutes driving you could feel something was wrong with the tires and the tires light came on. We went back as they didn’t pick up the phone and the answer the MANAGER gave us was: our bad, sometimes we forget to check stuff (as if the tires were not one of the most important parts of the car) to which I had to request another car because they said they were going to “fix it” and bring it back. We got an
Pros: honesty of the operator during the pick up.
Cons: Total absence of a phone contact for Colusa Fort Lauderdale.
Cons: Car I received had “brake malfunction” light on the dash and I was told by service employee it was fine.
Cons: Wouldn’t honor our reservations only to charge us way more than the agreed price it’s a scam to only get you to pay way more
Pros: I liked all the attention, the service, the car, highly recommended
Pros: el carro que me asignaron fue del año muy aseado todo
Pros: me gusto su servicio muy eficientes
Pros: very good service
Pros: very good service I highly recommend it
Pros: yes, i recomend reservice
Pros: Nothing it was terrible
Cons: Canceled my car reservation before my plane even landed. Never informed me of cancelation . We were stranded and she told me to go back to the airport and deal with it. They were unprofessional and Very rude.
Pros: Ripoff. Car was old. Shook when driven above 50 mph. Problems getting from airport to Colusa reservation desk. The reservation desk wasn't helpful. Had to UBER to get to Colusa. Lots of complaints from guests. Never again
Pros: Not a single thing.
Pros: Car was clean
Cons: It’s a scam. They tell you it will be cheap and then have hidden fees. For example they will not accept your insurance coverage unless you have $300,000 in liability. Who Carrie’s that much?
Pros: Spent two hours and two buses getting to the office because the shuttle driver never heard of them. Thencould not rent a car because I did not have my car insurance policy with me. That’s policy, not proof of insurance…. Who travels with their policy? The only option I had was to buy insurance which was 200% more than the car rental. Uber worked out just fine…..don’t waste your time.
Cons: Did not find the agent helpful at all. She did not care if I rented a car or walked out.
Pros: The worst service ever. We waited 45 mins to find out this company was affiliated with 3 other company under same roof. There were only 1 driver working and also was the counter person. We waited for an hr b4 someone showed up to just tell us they were short staff and by that time we were too late to pick up the rental car.
Cons: We were deny off the rental and such a hassle by staffs and towards the end all the customers were turned away. We were stranded and couldn't get a ride back to the airport. We wasted our time and there were no rentals for us. The worst service ever by this company..Nexus, Motogreen, Colusa!!
Cons: que pague una pre reserva, no me dieron el vehículo, no aparecía en sistema y me estaban cobrando mas de lo del sistema
Cons: the actual terms are not those that appear at the time of booking. It only lets you hire the Full Coverage which does not have collision insurance, that way at the front desk they charge you extra for that. So why is it called Full coverage? that's not fair
Cons: Compulsory full insurance Worn out car
Pros: Nothing at all. They don't care about people's lives, all the care is money.
Cons: Nothing at all ,even though the guy did inspection on the car. He sent us on the highway with a flat tire and we almost got killed.
Cons: I was charged for stuff that I didn't request a lot of hidden fees
Pros: Nothing left without a car a bunch of liars
Cons: Didn’t get a car wouldn’t hold to agreement of unlimited miles should close that business down. Several people had issues and walked out also.
Pros: probably the worse business experience ever...nothing good about it, expect the returning of the car was quite simple. Though, I must admit I was very wary.
Cons: not much else to say...look up the google reviews if you want more feedback
Cons: Unprofessional, hidden fees, long long time to get the car, car is filthy, doors don’t open from the inside, disgusting, sticky, stained all over front and back seats. Will never use again
Pros: The owner was very friendly and helped out when I eventually got to talk to him. He brought me a new rental.
Cons: There is a disconnect between the Miami office and the Ft. Lauderdale office.
Pros: Nothing. Even the staff member warned me NOT to rent a car with them anymore
Cons: The scam of $150 for extra insurance, not being able to use my own sunpass, the "disinfection fee" charges (?) All of these hidden fees that nowadays as a consumer we definitely must be aware of. Definitely, there is a legal gap that let these pricks get a way with this.
Pros: Nothing, rude agents.
Cons: Everything. Rude agents. Cost of car after many extra fees. Nothing pleasant about the whole experience.
Pros: Ended up with no car, rent a car close at 8pm, customs at FLL Airport was a mess, call them to explain the situation, ended up getting a uber to their location to find out they were close, ended up paying another UBER to Mia.
Cons: They at least allow me to pick up the car at Mia location
Cons: Real name fir the company is ROUTES.... 1st thing they wasn’t able to find my reservation, 2nd the car was dirty and scratched up, 3rd they customer service is horrible, 4th when I went to turn the car in they had a line of ppl outside trying to get cars
Pros: no service
Cons: no service
Pros: good price for the original cost
Cons: 2 hours to pick car up
Pros: nothing, will never use again
Cons: My flight was delayed less than an hour and my reservation for the car was cancelled. The agent was so rude
Cons: They have hidden fees not listed when you drop off the car
Pros: Nothing because the price wasn’t what was provided when I reserved the vehicle
Cons: The idea that they changed the price once we got there to pick up the car and not to mention customer service was horrible we stood in line 15-25 minutes before getting helped, with the owner sitting at his desk doing nothing once we got to the counter to be helped we were told that we needed to go to the other window, which was the window where the owner was, so we stood in line all that time to be sent to another window when that owner should have been helped us. Just horrible service
Pros: It was a pretty good price for a rental car
Cons: Shorthanded, the colusa agent wasn’t present when we picked up the car and they were short handed when we dropped off the car.
Pros: The car should have been filled completely but instead it was only half full
Cons: I was expected to fill the car up though I was only provided a half a tank of gas.
Cons: they are sneaky.
Pros: Scam, Bait & Switch, They refuse your insurance saying does'nt cover 300k and force you to buy their insurance. Do not even bite on their false rate. Rent from legit car rental companys.
Pros: Shuttle drivers were very good.
Cons: That even though I had both collision and liability coverage on either my credit card or personal insurance, they still charged a fee because it wasn't one of the select insurance companies they have on their list. Small shop, not very efficient, longer wait due to one person to man service desk and also get cars from a lot they had to move several cars around to pull the one you rented.
Cons: No car
Pros: Bad people
Pros: Honestly I didn’t like anything
Cons: Poor customer service absolutely non professional stuff cat condition was terrible
Cons: Car was previously wrecked, missing lights, broken speedometer, broken tire gauge. I felt very unsafe driving this vehicle. Also, I was charged way more than what I reserved the car for.
Pros: Worst rental experience I have experienced by far. Would pay triple to never deal with this company again.
Pros: Off site so the price was great
Pros: Nothing. Everyone looking for car rentals from this place walked out. The fees were outrageously expensive. Literally my worst rental experience, ever.
Cons: That customers are charged a daily rate for car insurance, whether they have their own insurance policy or not. This is an unusual practice to me and makes it not worth renting a vehicle with this company. Everyone walked out and cancelled their reservations because the grand total didn't reflect what they were expecting to pay. The inconvenience ruined my entire first day of vacation.
Pros: I wouldn’t recommend this service to anyone. They are scammers and the whole process felt bad. I needed a rent a car and didn’t have time to go somewhere else. Go witg a reputable company avoid this place at all costs
Pros: ColUSA cancelled my booking on arrival due to a flight delay due to bad weather
Cons: Nothing, they are absolutely terrible, rude and unhelpful. They cancelled my booking and did not track my flight delay
Pros: Prompt response to inquiry
Cons: Way to contact staff in arrival. A clear and easily accessible venue to wait for staff is important.
Cons: Failure to return deposit.
Pros: Price, time spent picking up and dropping off the car
Pros: Very personal service
Cons: The sun pass