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Routes Car Rental at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: What a great experience! The vehicle was amazing, drove perfectly had no issues during the rental and had some great features. The best thing was the people, they were attentive, friendly and went out of their way to make sure we were comfortable during the whole rental. It was really nice
Cons: location is not in the airport, but it is not a big deal
Pros: The pick up and the drop off were smooth and simple, the employees were courteous, kind and helpful. The inside of the car was clean and smelled good
Cons: The condition of the car could have been better, the outside had visible scratches and dents, not the best look customers look for when renting a vehicle
Pros: Nothing - they were rude and unhelpful
Cons: Everything, the entire experience was unsatisfactory.
Cons: Routes/NextCar requires supplemental insurance or proof of coverage from your current provider. This is not uncommon. What is unusual is that they require a copy of your insurance policy's declarations page, they only accept certain insurers. None of this was disclosed ahead of time. Fortunately, I happened to have an approved insurer and was able to locate the paperwork on my phone. This probably took an extra half hour of my time. This is just one of many reasons I would not recommend.
Cons: The personal customer service was awful....awful. It was very evident that they did not care about me as a customer. Also, nobody was at the location when we dropped off the car. Nobody was there to check us in. Nobody was there to give us a free shuttle back to the airport. We had to spend $25 on a lyft. We waited over an hour to pick up our car when we first got there. This was the worst experience of our whole trip and I will certainly never use you guys ever again.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An e-Toll device is not mandatory.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must have been issued by authorized authorities at least 12 month(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English. Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, proof of entry/exit into/out of the country, 2 phone numbers (1 of which is landline).
Please note, that the car rental provider only serves customers with outbound flight itinerary.
A local renter is defined as a renter who is a resident of USA - Florida.
Local renters are not allowed to rent the following car groups: Luxury, Premium, Special.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: Discover, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is forbidden to cross country borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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