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Clubs Car Rental at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: When I dropped the car.
Cons: Hidden information. Add ons
Pros: Drop off
Cons: Pick up staff-hidden costs
Cons: 1. Hidden charges. 2. Unable to contact firm when key fob failed to function. Calls went to voicemail and pleas to phone me went unanswered. 3. Drop-off point unsigned and difficult to find.
Pros: The price.
Cons: They were hard to reach on the phone to have them pick me up. The phone line kept dying on me. I had to dial 0 at some point to reach someone. And than, if you add the insurance it ends up costing a lot more and then you have to add the Sunpass, all extras!!!
Pros: I never took the car
Cons: I felt the representative was renting me his own car of 31000 miles… dirty… dented at several places
Pros: The agents were friendly and quick to pick us up at the airport and take us there after returning the car.
Cons: The trick of the rental price, the gas level not being full, and some electronic issues with android auto.
Pros: STAY AWAY FROM CLUB CARS. Scamming company, misleads customers to believe the law in Florida requires additional insurance.
Pros: Horrible experience ever. Staff was nasty, rude and not willing to help. If I was a social media person I would let people know how terrible this company is!
Cons: Customer Service wasn't good
Pros: Nothing at all. Lies and scam from the start to finish.
Cons: It is a scam and I now need to report this site and agency
Cons: wanted more money for insurance, already paid $50.00 for full coverage, wouldn't accept Canadian Master Card $1 million dollar insurance coverage or $75,00 private car insurance, felt like a scam. EXTREMELY bad service
Cons: Cont’. Up on both sides. The back bumper and quarter panels were all messed up. When I was going over the vehicle with the agent he pointed to a piece of damage that was not circled. I noticed it when I got to where I was going. When I went to return it he was like this isn’t circled. I showed him a picture from the first day with different damage showing that the damage he is pointing out was already there. He was like “fine, I guess we won’t charge you for it.”.
Pros: I liked that the car was good on gas
Cons: Car was dirty and smelled. Customer service could have been better and the price in person is not the same online. Very misleading and they didn't accept any other insurance besides what they had.
Pros: Hidden charges were not told at beginning
Cons: They try to force me to use their insurance. $ 300,000 property damage liability. No other companies ask for that unreasonable amount. Example: Economic Rental Car.
Cons: They FORCE you to purchase car insurance @ $40 / day.
Pros: Make sure accept inssurance Canadian compagny, he dont rented to me if i dont take the inssurance, that double the Price of the car, and he charge me the toll at 75 than i paid cash that t’il. Il call my inssurance and the compagny is clear im full inssure for tentai car and he said your rental compagny is what to make more money for nothing.
Cons: Nothing to said, about not clear il n the internet web site
Cons: Our fl arrived 40mins late to the airport, grabbed our bags and were heading to thr car rental place. It was 65 min late, they informed us they had given our car away and canceled our reservation. My uusband and I felt scammed. This place should not be recommended to anyone. The customer service was terrible. The guy said the reservation was canceled and they we could rent another car, but would have to pay the difference and loose our deal. It was awful. We ended up booking through priceline.
Pros: I did not anything about the service. I’m very dissatisfied and I will Never use this service again.I will tell everyone it is Not a good company!!!
Cons: First of all the car was dirty inside. Also when they gave me the car they didn’t try it so they were attacked all over it it was a black car so you can see all the dirt. When I went to return the car they told me I have to be back by 10 AM no later or they will charge me for an extra day so I get there at 9:20 in the morning no one is there there’s two other families from other countries there at 10:30 and says oh someone called us swear to go to an airport run?? Call someone to come in!!!
Pros: The shuttle driver was pleasant and apologized for the delay in picking us up at the terminal
Cons: The reservation and pickup process is misleading and deceptive and wasted our time and totally inconvenienced us.
Pros: Return of the rental car and delivery to the Airport for Departure was good
Cons: Few days before taking the car for rent I called to the Agency and asked to pick up our family not from the Airport but from the Four Points Sheraton Hotel which is located about 2 miles from the Car Rental. I was told by the Rep that is fine and we agreed on the time to pick me at the Hotel. At the time of pick up, no one had arrived and I called to the Car Rental to find out what is going on. I was told that Car Rental could pick up only at the Airport which is at least 5-6 miles away from ren
Pros: The car provided was as expected.
Cons: The pickup was confusing and the added costs weren't made clear (I.e. + insurance, + sunpass) and the fact that the car screen to connect my phones GPS was disabled. I don't believe there should be an added cost for that feature given that I was using my own data to access maps.
Cons: This company was a total ripoff.
Pros: Pick and drop off great, close to airport.
Cons: Hassle about providing insurance.
Pros: It was easy
Cons: I was not impressed with the service picking up but, the service returning was excellent!
Pros: The car was excellent. But car Manuel inside the car.
Cons: On arrival no representative in the office for 30 minutes. No apology for lateness. On returning the car again no representative present, empty office. In the end after waiting for 35 minutes I was forced to leave the car and keys with a note as I had to catch a train to get my flight. I had called club cars 24 hours earlier when it was confirmed that a representative would be available to receive the car. It just did’t happen again no apology.
Cons: They scam people out of their money disputing multiple charges from them on my credit card after call club cars personally they removed it and recharged me 3 days later and a different price
Cons: The car was fine and price of car was also. We came in thinking the cost was $260, including insurance, then told we need to buy their insurance at $40 per day. Ended up needing to pay $700.
Pros: picked me and dropped me off very quick. I am handicapped and I did't have to walk far.
Cons: The extra insurance was high and didn't get a receipt.
Pros: Excellent car, very friendly agents.
Cons: Very difficult to find rental office in Miami, no sign on outside of building.
Pros: They run a fraudulent company.
Cons: Very pathetic service. It's a fraudulent company.
Pros: The pick-up and drop-off service is very convenient - the message with instructions was very useful.
Cons: The very significant fees that are tagged on to the booking price are a significant draw-back. When picking up the car it was requested that I subscribed an insurance package that was significantly more expensive than the rental rate, and only after I insisted a lot the requirement was waived. Furthermore, the company requires the payment of a Sun-Pass fee for highway tolls: it is mandatory and cannot be waived, even if the renter (like myself) has his own Sun Pass account.
Cons: dishonest pricing practices
Pros: pick up at airport - although it was not very clear. a message was sent via Whatsapp but was not sure if it was SPAM
Cons: the agent was not very understanding and was quite negative with me when i questioned him about the extra charges. when i booked, the extra SunPass $30 was not clear nor was the fact that i had to pay 30 extra per day as a Canadian without coverage under the specific insurance companies.
Pros: Courteous representative
Cons: Overcharging for insurance!
Pros: Once we finally got ahold of him, he seemed nice.
Cons: The company is a scam. After making you buy insurance from them which raises the cost before you can confirm your reservation, once you finally get to the rental desk, they try and make you purchase more insurance at the rate of $29.99 a day or you can't have the car. They think they have you over a barrel. In some cases this will be true. It wasn't true for me, I had access to another car, I only wanted the rental for extra space. When I told him I'd pass, he offered to call the owner to waive f
Pros: I was not satisfied with this car rental service!!
Cons: It was extremely difficult to change or cancel the reservationvation!!!!!
Pros: The car worked and got us where we needed to go.
Cons: Nobody was in the office upon arrival for pick up and also for drop off (We were there during business hours). There are unnecessary additional charges on top of what was quoted. They share a building with U Save rental. I inquired with the staff at U-Save about the legitimacy of Clubs and they retorted that we should have gone elsewhere. Next time I will do a bit more research but I thought you should know so you could remove them as a partner.
Pros: Not a thing they canceled my reservation because my flight late
Cons: Forced to purchase liability insurance, which was more than the car rental, never did I have to purchase liability insurance before at any other rental car
Pros: The only positive experience was that they picked me up and dropped me off at the airport.
Cons: They weren’t able to answer my questions and they said I had to call discovercars who weren’t helpful either. I also didn’t get the car that I had reserved online.
Pros: nothing its a scam!
Cons: you're a criminal enterprise?
Pros: picked up right at the airport, nice people
Pros: We got there by shuttle OK
Cons: There were extra charges for tolls and for insurance that we could not avoid, that added up to $600 all by themselves, for a week's rental. This is despite the fact that we were assured that the original price includes everything. We refused to pay it, so we ended up LEAVING THE RENTAL PLACE EMPTY-HANDED and finding a better deal elsewhere.
Pros: Good car
Cons: Pick up and drop off
Cons: We did not realise that they would be at the terminal outside
Pros: Terrible service. When I got to the airport I called 16 times the rental company to pick me up. Never got a response from them. Ended up taking a taxi from the airport to the rental place at my own expense
Cons: The rental place is run by a bunch of thieves who's only objective is to charge the customers for extras they don't need
Cons: The worst rental car experience I have had.
Pros: Drop off was very easy—no wait time. Car was in good condition—except we had to inflate the tires the second time we drove it.
Pros: Not much, only the car.
Cons: The offices do not have even a chair to wait
Pros: Goo price and service.
Cons: It was not easy to reach agent from airport when we arrived: phone number that was provided was too long (need skip first four numbers)
Pros: Not much
Cons: The hidden fees, the pick up and drop off process, the office the bathrooms didn't even function properly.
Pros: They drove us to another car rental.
Cons: Ripoff insurance fees.
Pros: A total rip off please do not rent from this place
Cons: I complained about my car when I went to drop off the agent told me I could of gotten a different car not when I’m 4 hours away he did not give me a discount and I was way over charged horrible service
Pros: Nothing, the attendant was rude, the car was filthy, and the brakes and alignment were terrible.
Cons: Terrible company period.
Pros: Nothing, worst company I’ve ever dealt with .
Cons: Everything was terrible, total false advertising. When I called the corporate officff egg I was told “we’re just screwing your out of money”
Cons: I did not like that they charge you extra for insurance if you don't have one of the main four ones on their service. Lots of unadvertised side fees.
Cons: Charged me extra $15 per day
Pros: Ease of pickup from the airport and courteous staff
Cons: they will be reported to the Better Business office
Pros: Sebastian was quite informative. Professional, knowledgeable..
Cons: Not taking our USAA car insurance. An insult to all military.
Cons: I had to wait over 30 minutes for them to pick me up from the airport even though my flight arrived on time and I was texting their agent as to my status. They knew I was within 5 minutes of being by the curb but did not send a car until I was waiting at the curb. As soon as I told them I was ready, they said it’d be 30 minutes before the car would arrive. Once we got to the rental office they refused to rent us the car without us buying insurance that tripled the cost of the rental.
Pros: They were rude and not helpful at all. The car was stinky and dirty. I've rented countless times from different companies and this was the worst. They are crooks and forced me to buy their insurance when I have my own.
Cons: Rude, not helpful and hung up the phone on me when I returned the car and had a question they weren't even there. Never use them again.
Cons: Not accepting USAA insurance
Cons: Not hi ng
Cons: Went to the counter expecting to pay $50. Turned out to be $250 for $25 a day insurance. I rather they just include it in the price like budget and Avis then get our hopes up. I walked out.
Cons: The insurance requirements of $300K in property damage is a bit outrageous and I’ve never seen that requested for a vehicle that costs $10K.
Pros: did not like it one bit
Pros: Value for the money
Cons: bait & switch rental scam
Pros: It was supposed to be cheaper than other places because older cars.
Cons: Ended up being more expensive than other companies that give brand new cars, would not recommend to anyone
Pros: Nothing, the rudest people I ever met.
Cons: Everything, reported them to the Better Business Bureau. They are going to be audited next month and an investigation will take place as well.
Cons: Misleading information not honest
Pros: It's not reliable
Pros: Communicated well about pickup from airport
Cons: Car itself was ok- windshield wipers were horrible (in a rainy state)
Pros: Virginia was always available on the phone and was very professional and helpful when I met her
Cons: The drivers don't speak any English!
Pros: I never use this company
Cons: Their service is unproffessional.
Pros: We had to wait after the plane landed with our luggage to be picked up by the car agency. Drop off was easier
Cons: Waiting for our car on the curb of arrivals.
Cons: After I was done signing all my paperwork it was disclosed because I am a Florida resident I was capped for daily miles--the whole point of a rental is to not be concerned about the mileage, it clearly stated I had unlimited miles, but then because I'm a resident the rules were changed?! I was not notified also that I had to produce my declaration page for my personal insurance, so I was finagled into taking the companies insurance which ended up costing me more than the rental itself.
Pros: They picked us up and dropped us off- they were in full contact the entire time
Cons: They are sneaky- beware of their special policy requirements...
Pros: This car company is a scam. The cars were old and used with giant stains everywhere. The car actually broke down while we had it.
Cons: Poor customer service and facility
Pros: friendly workers
Cons: far off office ...car is worn a bit
Pros: Disasters the
Cons: From 2 cars you had in stock you gave me a broken car. Runid my vactaion
Pros: The reps were helpful, and very friendly and nice. I liked how they texted me to confirm my pickup end drop off times.
Cons: 1) I wanted to use my own SunPass but the car already has a SunPass affixed to it. I had to take routes without tolls. This was a mild inconvenience but had I known this prior to renting the car, then I would’ve chosen another car rental co 2) the car had a lot of scratches and dings 3) I needed to extend the rental a few extra days. It took 3 calls to finally get through to a rep. Each time I called, I got the answering message, was placed on hold, and then the cal dropped
Cons: Misleading and don’t care for customers well being
Cons: Hidden fees. International charges.
Cons: At pu, the person was a complete moron , didn’t understand insurance terms at all and overcharged me. NEVER AGAIN!!!
Cons: No local telephone contact on the confirmation; difficulty convincing the shuttle to pick me up, told rental was cancelled because they had the wrong time, would not accept my insurance that every other major rental company uses and making my insurance company email my insurance policy to them, suspicious office location with no identification on the building, amount of time to get the rental car, no one on site from the company to accept the rental return
Pros: Agents were friendly. Received ride back to the airport promptly and efficiently.
Cons: 300,000 dollars of property insurance seems fraudulently criminal, at least in this country. Geico doesn't even write property insurance for that amount. Dealership seemed to be run by kids, who were merely doing what they were told. I was given an Elantra with 57,000 miles on it. Not what you expect from a car rental agency. When I tried to phone, I received messages that the phone was not set up to receive incoming messages. Taxi could not locate facility. There is no name on the building.
Cons: Deceptive pricing. Booked at $169; tried to charge me $375 at counter. Walked out and rented from Budget.
Pros: nothing likable, worst car rental ever.
Cons: Worst car rental ever. gave a very very old car with 50000 miles on it and lots o body dents and scratches
Cons: I didn’t like the service. The car was okay but dirty seats
Cons: see above
Pros: They called me before coming to pick me up at the airport
Cons: Couldn't reach anyone... Waited one hour at the airport before someone finally called me