Clubs Car Rental at Fort Lauderdale Airport

Pros: The drop off in Orlando was effective and friendly.

Cons: The pick up in Fort Lauderdale was pressured and not easy to get a hold of.

Pros: They did not accepted the canadian insurances and chared $ 34 + / day for insurance. I have tge receipts. They provided a nissan kick instead a jeep that we were supposed to get. Very rude and unreasonable. I would not recommend this company for your customers. I was going to call you and complain and seek help from you about all hidden charges that I hsve paid. I have my invoice if needed to either understand the problem better and inform the future travelers. This us not acceptable and

Cons: I expect your company to somehow ajust and seek some kind of compensation for all the over charges. Thank you and waiting to hear from you soon before I let everybody know about this company that has been introduced through your respected company.

Cons: Never rented the car...was not allowed.

Cons: The driver that came to pick me from the airport was rude and continuous rushed me

Cons: I didn’t get the car they wanted to charge more then double the price of the car for insurance. I have very good insurance and coverage but they wouldn’t accept mine on some ran down car. They wanted to charge me more the double what I pay for a whole month of car insurance.

Pros: The Staff

Cons: Full coverage Canadian Insurance not accepted

Pros: Nothing… they sneakily stole my money

Cons: Everything, they stole my money

Pros: worst ever do not use those people

Cons: everything went bad

Cons: My car battery died, I had to spend $35 in Uber rides and get it jumped. The employee at the Agency told me it was OK if I did not fill the gas tank back up because of this. A few days later I was charged $50 for 2 gallons of gas.

Pros: Clean car, efficient service including shuttle service.

Cons: Over-priced and Inflexible! Would not give me a 2-hour courteously with my return. Would not recommend.

Pros: worst service I've ever had fraudulent sales. head office in europe sonewhere. fbi should be on this. never picked me up. ne ver got a car, u stole $120 usd from me. i would rate u minus 100. i want my money back.

Cons: nothing. fake price for rental. never picked me up. ne ver got a car, u stole $120 usd from me. i would rate you -100.i want my money back.

Cons: The car had poor brakes, a steering alignment issue, windshield wipers did not function correctly, and a low tire pressure. Additionally, there was an additional $600 of charges added immediately not presented through the initial booking.

Pros: Great service

Cons: Car had some issues (blinker didnt work etc)

Cons: Tout est mis en œuvre pour nous escroquer, notamment en regard des assurances, où ils ne reconnaissances pas nos assurances canadiennes pas plus que nos assurances automobiles reliées à notre carte de crédit. De plus, la voiture fournie avait le miroir du conducteur brisé, la charge USB ne fonctionnait pas, en bref, cette voiture n’était pas en bon état et n’a aucunement contribué à ce que nous nous sentions en sécurité.

Pros: Manny was excellent, very considerate and helpful.

Cons: Off airport, hard to find, forced to purchase expensive insurance, would not allow me to waive insurance.

Cons: Extremely dirty car, pretty beat up as well. And insurance requirement.

Pros: They are not a legit business

Cons: They accept bookings just to steal customers deposits

Pros: I liked how speedy the drop-off was and I enjoyed the drivers who shuttled us.

Cons: Honestly, I was very unhappy about hidden fees and pricing. I would have rather gone with Hertz after thinking I was originally better off with you. They have actual pricing and nothing was hidden.

Pros: Nothing

Cons: The company is set up as scam. They do not accept your car insurance. On top of your rate they will charge $300 for their insurance for the compact car.

Cons: Called my insurance to up a coverage to 3x normal for property damage and they would not accept a Binder from State Farm as proof.

Pros: Nothing

Cons: You couldn’t get in touch with anyone

Pros: service bon mais mon pas donne mon depot

Cons: après 12 jours attend toujours mon depot de 300 dollars

Cons: They get you with paying for their insurance and won’t accept yours. Scam

Pros: Once I arrived at the counter they wanted triple the money of the initially quoted *total* price. Requesting a full refund via my Credit Card.

Cons: Scam. Wanted me to pay 3x of the initially quoted "total".

Pros: absolutely nothing. The representative was arrogant and mean.

Cons: Everything except the car which was adequate. The worst thing is the information which was hidden in the first place and you happen to know when you are stuck in a place of no where.

Cons: I went in there thinking I was paying $67.00 but I was scammed and charged over $200, even though I had Geico insurance. Brother was dying was the only reason I did not walk out and try to find a more honest dealer.

Cons: The amount I ended up paying in the end I could of got a better car. Online the total said 150 I ended up paying 450 for a kia. The oil change was 1500 over due and the breaks were awful definitely needed to be replaced. The representative then dropped me off at the airport my license fell out of my pocket the man didn't want to look for it. Luckily I was still able to get on the plane to get home

Pros: Quick drop off at the airport. They used the car that I returned to drop me off.

Cons: My car ended up costing 2 1/2 times more than what I was quoted due to them not accepting my insurance coverage and charging me $150. There is nowhere to pick up the rental at the airport. You have to call to be picked up to get the rental. the car was not clean inside nor outside.

Pros: Our plane was delayed and we would not have made to the rental agency before they closed. I called during our short layover in Atlanta and they said they would stay open an extra 45 minutes and to call when we landed and they would pick us up from the airport

Cons: The service was great but the advertised price is not what you end up paying . They only accept five insurance agency and if you don’t have one of those five , the insurance is &35 a day. They also charge $15/day for ez toll pass activation wether you drive on any toll roads or not, and then you pay the tolls on top of that. We paid $75 in activation fees and only had $4.28 in tolls for the week

Pros: Clubs rental had hidden fees information not revealed until i came to pick up the rental car. Was charged for sunpass even though i had sun pass!!! They refused me to use my own!!! Then charged me $9 a day for their sunpass and additional charges for sunpass when I returned the vehicle which is a very shady practice and I'm disputing those charges now with Clubs rental!!

Cons: Clubs rental had hidden fees information not revealed until i came to pick up the rental car. Was charged for sunpass even though i had sun pass!!! They refused me to use my own!!! Then charged me $9 a day for their sunpass and additional charges for sunpass when I returned the vehicle which is a very shady practice and I'm disputing those charges now with Clubs rental!!

Cons: That if you didn’t have one of their insurance companies we had to pay an extra 166.00

Pros: Fastener

Cons: Fees for insurances

Pros: Nothing, there are not honest

Cons: Wanted excessive money for his insurance which I didn't needed because my personal car insurance covers me fo $ 2 milllions for rental car in the USA.

Pros: Nothing-poorly maintained old cars

Cons: Refused to pick up unsafe car

Pros: Upon arrival at our last destination the car said NO key detected. Contacted agency and he suggested a few things and condo manager came to see about car as it said no key detected…check manual (no manual)! Contact club cars and they came. It wasn’t the battery in the remote but the car battery. After wasting 11/2 hrs of time I drove behind the guy back to their spot and someone brought us back…which was appreciated.

Cons: Car needs to be checked thoroughly serviced. I drove car that morning 1/2 hr and stopped to shop then drove another 1/2 hr to last condo where the car died.

Pros: Car was clean and check out was really quick and easy.

Cons: Picking up the car took over 45 minutes because only one person was working

Pros: Nothing

Cons: Not giving me my money back

Cons: How rates were advertised

Pros: At the Ft. Lauderdale airport the line for the rental car shuttle was very long and people remained in line as several shuttles came and went - Discover Cars (also called Club Car Rental) contacted me in advance on WhatsApp, gave me a number and a meetup point and took us to get our car while everyone else waited on line. For the return we checked in immediately and were given a ride right to our terminal.

Cons: We got a nicer car than was expected, had zero wait time or inconvenience, got good, friendly, professional service and advice. I couldn’t have been happier and felt very well taken care of.

Pros: pickup was relatively easy but needing to call could have been problematic under different circumstances

Cons: Pricing was very questionable with multiple mandatory charges, key fob for trunk opening only worked 1/3 of the time, back door didn’t shut properly, condoms left in center armrest (unused- but still, car not thoroughly cleaned). All in all a poor experience and company in general is very sketchy. Questionable business practices.

Pros: The agents are friendly and we were picked up quickly

Cons: They need to disclose the amount for the insurance and the deductibles. We rented a car for 290 and they took a deposit for 80 and it was not deducted for no reason 80 dollars. Also 40 per day for insurance with a 5000 deductible is ridiculous for a Kia . 80 plus 614 almost 700 for a car that we agreed upon 300. The insurance so high shouldn’t be a something you discover when you are picking up the vehicle not fair at all .

Pros: David was professional, practical and even offered an upgrade that was available. The vehicle ran like a top, but the gas gauge would not go above 7/8. I tried to fill it three times, from the moment we rented it and it never registered, full. It likely needs service on that gauge.

Cons: I stood in a line for about an hour only to learn I should be in another area of the building. Obviously my problem, but there needs to be better signage or instruction online.

Pros: average

Cons: To many small letter, read well the whole agreement. They ask for a minimum of 300k to use your own CDW when they rent you a toyota corolla. not worthy 20k. They also charge you the whole day if you rent only 3-4 h of the last day. Not really transparent overall.

Pros: Absolutely nothing. There was no service. Worst experience we have had renting a car. Another family member rented from Hertz, was in and out in 15 minutes. I spent one hour and 20 minutes getting this car. I was ready to walk way.

Cons: The agent had no clue what he was doing. We were made to show agent our entire policy not just current insurance cards. He was not going to allow us to take car unless we had. A $300,000 coverage, which was.never disclosed before rental procedure. He then said we had to pay $75 a day which was incorrect. We were to only pay $75 to pick up car and a deposit. Everything else has been pre paid. He insisted we were Canadian which.we weren’t. He could not find correct door number to pick us up.

Pros: Transportation from the airport

Cons: The place where you are located seem cheap

Pros: When I dropped the car.

Cons: Hidden information. Add ons

Pros: Drop off

Cons: Pick up staff-hidden costs

Cons: 1. Hidden charges. 2. Unable to contact firm when key fob failed to function. Calls went to voicemail and pleas to phone me went unanswered. 3. Drop-off point unsigned and difficult to find.

Pros: The price.

Cons: They were hard to reach on the phone to have them pick me up. The phone line kept dying on me. I had to dial 0 at some point to reach someone. And than, if you add the insurance it ends up costing a lot more and then you have to add the Sunpass, all extras!!!

Pros: I never took the car

Cons: I felt the representative was renting me his own car of 31000 miles… dirty… dented at several places

Pros: The agents were friendly and quick to pick us up at the airport and take us there after returning the car.

Cons: The trick of the rental price, the gas level not being full, and some electronic issues with android auto.

Pros: STAY AWAY FROM CLUB CARS. Scamming company, misleads customers to believe the law in Florida requires additional insurance.

Pros: Horrible experience ever. Staff was nasty, rude and not willing to help. If I was a social media person I would let people know how terrible this company is!

Cons: Customer Service wasn't good

Pros: Nothing at all. Lies and scam from the start to finish.

Cons: It is a scam and I now need to report this site and agency

Pros: Nothing

Cons: Nothing

Cons: wanted more money for insurance, already paid $50.00 for full coverage, wouldn't accept Canadian Master Card $1 million dollar insurance coverage or $75,00 private car insurance, felt like a scam. EXTREMELY bad service

Cons: Cont’. Up on both sides. The back bumper and quarter panels were all messed up. When I was going over the vehicle with the agent he pointed to a piece of damage that was not circled. I noticed it when I got to where I was going. When I went to return it he was like this isn’t circled. I showed him a picture from the first day with different damage showing that the damage he is pointing out was already there. He was like “fine, I guess we won’t charge you for it.”.

Pros: I liked that the car was good on gas

Cons: Car was dirty and smelled. Customer service could have been better and the price in person is not the same online. Very misleading and they didn't accept any other insurance besides what they had.

Pros: Hidden charges were not told at beginning

Pros: Nothing..

Cons: They try to force me to use their insurance. $ 300,000 property damage liability. No other companies ask for that unreasonable amount. Example: Economic Rental Car.

Cons: They FORCE you to purchase car insurance @ $40 / day.

Pros: Make sure accept inssurance Canadian compagny, he dont rented to me if i dont take the inssurance, that double the Price of the car, and he charge me the toll at 75 than i paid cash that t’il. Il call my inssurance and the compagny is clear im full inssure for tentai car and he said your rental compagny is what to make more money for nothing.

Cons: Nothing to said, about not clear il n the internet web site

Pros: Nothing

Cons: Our fl arrived 40mins late to the airport, grabbed our bags and were heading to thr car rental place. It was 65 min late, they informed us they had given our car away and canceled our reservation. My uusband and I felt scammed. This place should not be recommended to anyone. The customer service was terrible. The guy said the reservation was canceled and they we could rent another car, but would have to pay the difference and loose our deal. It was awful. We ended up booking through priceline.

Pros: I did not anything about the service. I’m very dissatisfied and I will Never use this service again.I will tell everyone it is Not a good company!!!

Cons: First of all the car was dirty inside. Also when they gave me the car they didn’t try it so they were attacked all over it it was a black car so you can see all the dirt. When I went to return the car they told me I have to be back by 10 AM no later or they will charge me for an extra day so I get there at 9:20 in the morning no one is there there’s two other families from other countries there at 10:30 and says oh someone called us swear to go to an airport run?? Call someone to come in!!!

Pros: The shuttle driver was pleasant and apologized for the delay in picking us up at the terminal

Cons: The reservation and pickup process is misleading and deceptive and wasted our time and totally inconvenienced us.

Pros: Return of the rental car and delivery to the Airport for Departure was good

Cons: Few days before taking the car for rent I called to the Agency and asked to pick up our family not from the Airport but from the Four Points Sheraton Hotel which is located about 2 miles from the Car Rental. I was told by the Rep that is fine and we agreed on the time to pick me at the Hotel. At the time of pick up, no one had arrived and I called to the Car Rental to find out what is going on. I was told that Car Rental could pick up only at the Airport which is at least 5-6 miles away from ren

Pros: The car provided was as expected.

Cons: The pickup was confusing and the added costs weren't made clear (I.e. + insurance, + sunpass) and the fact that the car screen to connect my phones GPS was disabled. I don't believe there should be an added cost for that feature given that I was using my own data to access maps.

Pros: Nothing.

Cons: This company was a total ripoff.

Pros: Pick and drop off great, close to airport.

Cons: Hassle about providing insurance.

Pros: It was easy

Cons: I was not impressed with the service picking up but, the service returning was excellent!

Pros: The car was excellent. But car Manuel inside the car.

Cons: On arrival no representative in the office for 30 minutes. No apology for lateness. On returning the car again no representative present, empty office. In the end after waiting for 35 minutes I was forced to leave the car and keys with a note as I had to catch a train to get my flight. I had called club cars 24 hours earlier when it was confirmed that a representative would be available to receive the car. It just did’t happen again no apology.

Pros: Nothing

Cons: They scam people out of their money disputing multiple charges from them on my credit card after call club cars personally they removed it and recharged me 3 days later and a different price

Cons: The car was fine and price of car was also. We came in thinking the cost was $260, including insurance, then told we need to buy their insurance at $40 per day. Ended up needing to pay $700.

Pros: picked me and dropped me off very quick. I am handicapped and I did't have to walk far.

Cons: The extra insurance was high and didn't get a receipt.

Pros: Nothing

Cons: Everything

Pros: Excellent car, very friendly agents.

Cons: Very difficult to find rental office in Miami, no sign on outside of building.

Pros: They run a fraudulent company.

Cons: Very pathetic service. It's a fraudulent company.

Pros: The pick-up and drop-off service is very convenient - the message with instructions was very useful.

Cons: The very significant fees that are tagged on to the booking price are a significant draw-back. When picking up the car it was requested that I subscribed an insurance package that was significantly more expensive than the rental rate, and only after I insisted a lot the requirement was waived. Furthermore, the company requires the payment of a Sun-Pass fee for highway tolls: it is mandatory and cannot be waived, even if the renter (like myself) has his own Sun Pass account.

Pros: nothing

Cons: dishonest pricing practices

Pros: pick up at airport - although it was not very clear. a message was sent via Whatsapp but was not sure if it was SPAM

Cons: the agent was not very understanding and was quite negative with me when i questioned him about the extra charges. when i booked, the extra SunPass $30 was not clear nor was the fact that i had to pay 30 extra per day as a Canadian without coverage under the specific insurance companies.

Pros: Courteous representative

Cons: Overcharging for insurance!

Pros: Once we finally got ahold of him, he seemed nice.

Cons: The company is a scam. After making you buy insurance from them which raises the cost before you can confirm your reservation, once you finally get to the rental desk, they try and make you purchase more insurance at the rate of $29.99 a day or you can't have the car. They think they have you over a barrel. In some cases this will be true. It wasn't true for me, I had access to another car, I only wanted the rental for extra space. When I told him I'd pass, he offered to call the owner to waive f

Pros: I was not satisfied with this car rental service!!

Cons: It was extremely difficult to change or cancel the reservationvation!!!!!

Pros: The car worked and got us where we needed to go.

Cons: Nobody was in the office upon arrival for pick up and also for drop off (We were there during business hours). There are unnecessary additional charges on top of what was quoted. They share a building with U Save rental. I inquired with the staff at U-Save about the legitimacy of Clubs and they retorted that we should have gone elsewhere. Next time I will do a bit more research but I thought you should know so you could remove them as a partner.

Pros: Not a thing they canceled my reservation because my flight late

Cons: Forced to purchase liability insurance, which was more than the car rental, never did I have to purchase liability insurance before at any other rental car

Pros: The only positive experience was that they picked me up and dropped me off at the airport.

Cons: They weren’t able to answer my questions and they said I had to call discovercars who weren’t helpful either. I also didn’t get the car that I had reserved online.

Pros: nothing its a scam!

Cons: you're a criminal enterprise?

Pros: picked up right at the airport, nice people

Cons: nothing

Pros: We got there by shuttle OK

Cons: There were extra charges for tolls and for insurance that we could not avoid, that added up to $600 all by themselves, for a week's rental. This is despite the fact that we were assured that the original price includes everything. We refused to pay it, so we ended up LEAVING THE RENTAL PLACE EMPTY-HANDED and finding a better deal elsewhere.

Pros: Good car

Cons: Pick up and drop off

Cons: We did not realise that they would be at the terminal outside

Pros: Terrible service. When I got to the airport I called 16 times the rental company to pick me up. Never got a response from them. Ended up taking a taxi from the airport to the rental place at my own expense

Cons: The rental place is run by a bunch of thieves who's only objective is to charge the customers for extras they don't need

Cons: The worst rental car experience I have had.

Pros: Drop off was very easy—no wait time. Car was in good condition—except we had to inflate the tires the second time we drove it.

Pros: Not much, only the car.

Cons: The offices do not have even a chair to wait

Pros: Goo price and service.

Cons: It was not easy to reach agent from airport when we arrived: phone number that was provided was too long (need skip first four numbers)

Pros: Not much

Cons: The hidden fees, the pick up and drop off process, the office the bathrooms didn't even function properly.

Pros: They drove us to another car rental.

Cons: Ripoff insurance fees.

Pros: A total rip off please do not rent from this place

Cons: I complained about my car when I went to drop off the agent told me I could of gotten a different car not when I’m 4 hours away he did not give me a discount and I was way over charged horrible service

Pros: Nothing, the attendant was rude, the car was filthy, and the brakes and alignment were terrible.

Cons: Terrible company period.

Pros: Nothing, worst company I’ve ever dealt with .

Cons: Everything was terrible, total false advertising. When I called the corporate officff egg I was told “we’re just screwing your out of money”

Cons: I did not like that they charge you extra for insurance if you don't have one of the main four ones on their service. Lots of unadvertised side fees.

Cons: Charged me extra $15 per day

Pros: Ease of pickup from the airport and courteous staff

Cons: they will be reported to the Better Business office

Pros: Sebastian was quite informative. Professional, knowledgeable..

Cons: Not taking our USAA car insurance. An insult to all military.

Pros: Nothing

Cons: I had to wait over 30 minutes for them to pick me up from the airport even though my flight arrived on time and I was texting their agent as to my status. They knew I was within 5 minutes of being by the curb but did not send a car until I was waiting at the curb. As soon as I told them I was ready, they said it’d be 30 minutes before the car would arrive. Once we got to the rental office they refused to rent us the car without us buying insurance that tripled the cost of the rental.

Pros: Kindness

Cons: Nothing

Pros: They were rude and not helpful at all. The car was stinky and dirty. I've rented countless times from different companies and this was the worst. They are crooks and forced me to buy their insurance when I have my own.

Cons: Rude, not helpful and hung up the phone on me when I returned the car and had a question they weren't even there. Never use them again.

Cons: Not accepting USAA insurance

Pros: Nothing

Cons: Not hi ng

Cons: Went to the counter expecting to pay $50. Turned out to be $250 for $25 a day insurance. I rather they just include it in the price like budget and Avis then get our hopes up. I walked out.

Pros: Nothing

Cons: Nothing

Cons: The insurance requirements of $300K in property damage is a bit outrageous and I’ve never seen that requested for a vehicle that costs $10K.

Pros: did not like it one bit

Pros: Value for the money

Cons: Nothing

Cons: bait & switch rental scam

Pros: It was supposed to be cheaper than other places because older cars.

Cons: Ended up being more expensive than other companies that give brand new cars, would not recommend to anyone

Pros: Nothing, the rudest people I ever met.

Cons: Everything, reported them to the Better Business Bureau. They are going to be audited next month and an investigation will take place as well.

Pros: Nothing

Cons: Misleading information not honest

Pros: It's not reliable

Pros: Communicated well about pickup from airport

Cons: Car itself was ok- windshield wipers were horrible (in a rainy state)

Pros: Virginia was always available on the phone and was very professional and helpful when I met her

Cons: The drivers don't speak any English!

Pros: I never use this company

Cons: Their service is unproffessional.

Pros: We had to wait after the plane landed with our luggage to be picked up by the car agency. Drop off was easier

Cons: Waiting for our car on the curb of arrivals.

Cons: After I was done signing all my paperwork it was disclosed because I am a Florida resident I was capped for daily miles--the whole point of a rental is to not be concerned about the mileage, it clearly stated I had unlimited miles, but then because I'm a resident the rules were changed?! I was not notified also that I had to produce my declaration page for my personal insurance, so I was finagled into taking the companies insurance which ended up costing me more than the rental itself.

Pros: They picked us up and dropped us off- they were in full contact the entire time

Cons: They are sneaky- beware of their special policy requirements...

Pros: This car company is a scam. The cars were old and used with giant stains everywhere. The car actually broke down while we had it.

Cons: Poor customer service and facility

Pros: Nothing.

Cons: Everything.

Pros: friendly workers

Cons: far off office ...car is worn a bit

Pros: Disasters the

Cons: From 2 cars you had in stock you gave me a broken car. Runid my vactaion

Pros: The reps were helpful, and very friendly and nice. I liked how they texted me to confirm my pickup end drop off times.

Cons: 1) I wanted to use my own SunPass but the car already has a SunPass affixed to it. I had to take routes without tolls. This was a mild inconvenience but had I known this prior to renting the car, then I would’ve chosen another car rental co 2) the car had a lot of scratches and dings 3) I needed to extend the rental a few extra days. It took 3 calls to finally get through to a rep. Each time I called, I got the answering message, was placed on hold, and then the cal dropped

Pros: Misleading

Cons: Misleading and don’t care for customers well being

Cons: Hidden fees. International charges.

Pros: Nothing

Cons: At pu, the person was a complete moron , didn’t understand insurance terms at all and overcharged me. NEVER AGAIN!!!

Pros: Nothing.

Cons: No local telephone contact on the confirmation; difficulty convincing the shuttle to pick me up, told rental was cancelled because they had the wrong time, would not accept my insurance that every other major rental company uses and making my insurance company email my insurance policy to them, suspicious office location with no identification on the building, amount of time to get the rental car, no one on site from the company to accept the rental return

Pros: Agents were friendly. Received ride back to the airport promptly and efficiently.

Cons: 300,000 dollars of property insurance seems fraudulently criminal, at least in this country. Geico doesn't even write property insurance for that amount. Dealership seemed to be run by kids, who were merely doing what they were told. I was given an Elantra with 57,000 miles on it. Not what you expect from a car rental agency. When I tried to phone, I received messages that the phone was not set up to receive incoming messages. Taxi could not locate facility. There is no name on the building.

Pros: Nothing

Cons: Deceptive pricing. Booked at $169; tried to charge me $375 at counter. Walked out and rented from Budget.

Pros: nothing likable, worst car rental ever.

Cons: Worst car rental ever. gave a very very old car with 50000 miles on it and lots o body dents and scratches

Cons: I didn’t like the service. The car was okay but dirty seats

Pros: nothing

Cons: see above

Pros: They called me before coming to pick me up at the airport

Cons: Couldn't reach anyone... Waited one hour at the airport before someone finally called me