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Optimo Rent at Fort Lauderdale Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: horrible service and rude employees. they never sent the shuttle bus and did not have our vehicle upon arrival.
Cons: nothing and discovercars had horrible service too i would never use you guys again!!!!
Pros: You need to refund me. I didn't get the car..they wasted for hours for me just getting someone to assist me. I will be reporting your practices to the BBB. Plus I never got the car.
Cons: Terrible policies. Without any warning we were informed that you did not allow our insurance company (western national) to cover the rental insurance! Our agent was astounded!! How can you not allow a national, reputable insurance company to not be used? Way too many surprises hidden in the fine print!! NEVER AGAIN!!!!
Cons: Awful service,lots of extra charges not plainly explained on the web page.
Pros: Absolutely nothing
Cons: What service? Miserable experience.
Cons: They didn't have a car available when we arrived. Very poor customer service. I was over charged and I have emailed discoverers and no one has responded. I want my refund.
Cons: scam of extra charges.
Pros: Friendly and efficient
Cons: Little tough finding the shuttle.
Cons: No cumplieron con la entrega del vehículo, cancelaron la reserva por no show por mas que avisamos antes del horario que nuestro vuelo estaba retrasado, y hasta ahora no devuelven el dinero.
Pros: Nothing. You robbed me
Cons: They are useless
Cons: It was literally the worst-run company with the rudest manager I've ever met.
Pros: Charge me for being late and cancel my booking after the one hour window pass for pickup (poor service)
Cons: Charge me for being late and cancel my booking after the one hour window pass for pickup (poor service)
Pros: Not one thing
Cons: Took almost 2 hours, they were unbelievably rude, there was no shuttle in the morning so had to get an Uber and let another guy ride with us.
Cons: RIP-OFF with insurance coverage, car condition, customer service during pick-up
Cons: I wish I had a newer car.
Cons: Took 1 1/2 hours to pick up car. Car paint peeling dented & very scratched up. Hands free phone in foreign language. Charged insurance management fee even though I provided proof of my insurance. Not made aware of this.
Pros: Could not find the place and shuttle drivers from the airport said they never heard of it and tried calling the#s where not good basically I got burned
Cons: Never go here
Pros: Easy drop off, thats literally it.
Cons: Took an hour and a half to get my car. Was COLUSA, not Optimo as far as I could tell. Inside of car wasn't very clean. Charged for something I didn't agree to. Was given a tinted window car I couldn't even see out of in the dark.
Pros: Too many hidden charges the security deposit was outrageous and the vehicle was definitely not Covid clean
Cons: They were fast to take my money and slow to return it (I still haven't gotten it back).
Cons: I signed up on discover cars and was given a price and insurance, then when I got to the counter, they didn't even have the price I was given, they DID NOT deduct the $65 I left when I ordered the car either so I wound up paying over $150 more! They said it was because I changed insurance from my credit card to their plan, but didn't even have that paperwork which I don't believe because they had my name, type of car, and other information to rent to me. HATED THE ENTIRE PROCESS.
Pros: The initial contact was great and pickup from the airport upon my arrival.
Cons: Insurance rates, deposit rates and response time regarding the return of the rental car. I also have to leave the rental at the long term parking at the airport at my expense because my departure flight was in the early am. 7:05am to be exact.
Pros: Nothing because we went to rent a car and they left us strand less with a 10 month old baby. They charged us for a service that was never used.
Cons: Unprofessional and unwilling to accommodate us during this covid crisis. And nowhere on there website was there written that they do not accept NJM car insurance. This company is completely a joke and highly recommend against using they. They ruined our trip and we were left without transportation for the week.
Cons: My plane was delayed and did not get into Ft. Lauderdale until 10pm. When I called, they said they closed at 9pm. Unacceptable. I wound up spending 300 dollars for a car, but at least I got one. I am applying to American Express for a refund.