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Record-go at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Ma carte a bloqué lors du paiement du siège enfant, il a des lors été impossible pour les personnes de record go d’accepter un paiement par un autre moyen de paiement (autre carte ou cash). Il s’agit de la sécurité de mon enfant mais il était impossible pour eux que je paye d’une autre façon le siège. J’ai donc du louer sans siège auto et me débrouiller par un autre moyen pour louer un siège auto.
Pros: Liked the efficiency at the airport and simple drop off
Cons: Record go using partners such as Discovery cars that has poor consumer information and also the car had many scratches
Pros: Very fast procedure.
Pros: Et je pense qu’avec la combinaison de la caution et de notre assurance nous aurions été correctement servi. Aujourd’hui nous avons le sentiment d’avoir eu des voleurs et nous avons perdu 230€.
Pros: It was quick and efficient with no pushy insurance sales
Pros: We were given a hybrid Lexus which was a nice surprise and saved us money! We also were pleasantly surprised they didn't take a huge bond as we had been informed they might.
Cons: We would have liked them to be open when dropped of the car at 6.50am so they could check and we could hand over our gas receipt as requested. But all went OK.
Pros: Terrible service. We couldnt do the deposit with a creditcard of another person. Because of that, we needed to pay the full amount of 200!!! Euro’s extra for full protection. That was more expensive than the car itself.
Pros: It was a nice car
Cons: The first driver had a limit of 1000 euro on his creditcard, and me als his girlfriend could not do the authorization. The men at the desk says that he could make me the second driver, and then I could do the payment, but when my card was already in the machine, the manager came and canceled it. The only option was to pay 198 extra for the full insurance, but we already had that option with discover cars. When we picked that option we should get the second driver for free. but we didn’t get that
Pros: Rather efficient process. The car I ssigned was not quite what I ordered (I know, it says "SImilar), but overall of a higher class.
Cons: Time spent to pick up the car. Although RecordGo location has many desk points it can get very busy upon arrival of a next flight.
Pros: Numerous agents at desk on arrival ensured a quick pickup and dropoff
Pros: Fast, fair, good car condition. It was first time that we got the same model we made reservation for.
Cons: Difficult to find office at the Mallorca airport if arriving after 11.00 pm. The first office we walked by when arriving to the airport was closed, with a note saying “we are at the other office” with no directions where that other office might be :-). The clerk at the store next to that was probably used of being asked for directions all the time :-)
Pros: Speed at desk
Cons: The walk to the rental desk
Pros: Car was clean and nice. The people were informative
Cons: The only piece they left out was again checking with a person outside to get the keys.
Pros: good car
Cons: too long time with paperwork
Pros: The service from RecordGo was great and I was very happy with them. I was not happy with Discover Cars.
Pros: Continued. iDP…….My sister also rented a car in Mallorca and wasn’t asked for the IDP either.
Cons: Nothing. Hated them and the whole experience
Pros: Cheap and good car
Cons: Trying to oversell insurance
Pros: Friendly and helpful staff.
Cons: Did not receive a list of existing damage on the vehicle.
Pros: Quick collection
Cons: Took a few minutes to locate agent to drop off
Pros: The car rental agents were nice and helpful
Cons: The company policy of not handing over the sheet (nor via email) with all the car’s scratches and bumps. You’re supposed to take pictures of everything and, when you bring the car back, if there’s something you have to show them the pictures justifying that it was already there… Fortunately it was easy to give it back, but I was a bit worried during the trip thinking that I might have to discuss or argue over some scratches that were already there.
Pros: Car was very damaged
Cons: The sign posts at the airport are TERRIBLE.
Pros: fast and easy
Pros: Busy location in Palma, yet line moved quickly thanks to well staffed representatives and kiosks available.
Cons: Based on roads, reserved smaller car and received larger mid-size SUV. Requested car reserved after visually seeing two in lot but agent not willing to make change. Only negative part of experience.
Pros: Staff were friendly, no hassle at all at drop off
Cons: The length of time waiting at the desk in the airport was terrible
Pros: the upgraded car (out of cars I ordered)
Cons: terrible pick up experience
Pros: Newer car, easy to pick up and drop off process. Big, no huge selection and friendly staff. And Will be using them in the future for sure.
Cons: Everything for perfect for me.
Pros: Seemed to be geared up for efficient service
Cons: Completely disinterest shown by all but 1 of the 10 staff available. Only one customer before us and after he left, no-one acknowledged our presence. Chatting to colleague when we were eventually served. No explanation given about paperwork provided. No key supplied so had to wait at departure office. No assistance to find car.
Pros: Open after opening hours
Cons: Old damage not reported. Fortunately we made pictures up front. However, when dropping off the car the damage was again not registered. Makes you think hey wait till a customer doesn’t make a picture upfront…
Pros: very efficient
Cons: did not give car park floor or mention the car park office for keys
Pros: Ease of use pick up and drop off. In general procedure worked well from start to finish, with exception to point below.
Cons: Unable to contact anyone, when key was thought to be missing, calling numbers listed on booking, before 23:00hrs as well (stated office hours) these were listed as contact points. I believe a contact point is needed for issues if they arise, in another country, alone, when an issue arises, it’s worrying.
Cons: The car was a little bit dirty in the outside.
Cons: I requested the low mileage and new car but I got the car with the high mileage and with visible car body dents after the accidents and scratches. It doesn’t cost the money I paid. The car representative didn’t inform the car damages.
Cons: They was trying to sell insurance eventhough knowing that i have brought full insurance on discover car .Kind of they were trying to misguide and provides wrong information about car had no damage even we found few scratches while inspection.
Pros: I spent only 5 minutes at Just Go Box, get PDF to e-mail, than in pick-up office grabbed keys without any other needs. On DiscoverCars I have paid FullCover and RecordGo accepted it without any suspension. I was paying via DebitCard, no deposit was taken (except 137€ to full tank, which was returned to card within 40 hours).
Pros: Car we received was OK and in accordance with our booking.
Cons: To be honest, we didn’t like our experience with RecordGo and will most likely never use their services. Will also not recommend them to others. Main reason for that is their policy and not being transparent - on the page of discover cars there are certain information listed, and when you get to the counter they explain you their additional conditions. you need to pay their insurance (how they call it), and insurance you can pay via doscover cars is not valid for them. Really bad experience.
Cons: We were an hour too early and we had to pay extra to get the car. They were very insistent to take out extra insurances
Pros: Whole process was quick and simple. We'll organised business, and the queue was smaller than others at the airport!
Cons: No issues at all
Pros: Quick and didn't force us the added insurance
Cons: One of the agents wished us 'good luck' when he saw that we didn't have the extra insurance - unkind and unprofessional
Cons: One tire had a slow puncture which starting going down immediately after driving away. I needed to pump it up a few times.
Pros: Very helpful and proactive Agent at pick up. Little to no queue at a busy time.
Cons: We wanted to try and extend our booking. No telephone number that worked and no way to do this on the Web site.
Pros: efficacité , voiture correct
Cons: Consommation importante et moteur poussif. Niveau lave-glace vide ( deux utilisations et "à sec").
Cons: Don’t like console I have to complete and then agent to recheck the same, waist of time. Agent was not able explain why I have got this car model but not another. Strange rule of last bill of fuel to be done within 10km radius of airport. Car was a bit dirty, and I didn’t have windows washing fluid - that was almost dangerous situation on the road when I wanted to clean dirty window and became for a few seconds blind because of now liquid.
Pros: The service was terrible, they tried to take the deposit from us twice which was incredibly disappointing. They also gave us no information about the charging situation.
Cons: Absolutely would not recommend this service to anyone.
Pros: Quick, friendly and honest
Cons: A large scratch on the car wasn’t recorded
Pros: Fast , many employees to handle all the clients that are arriving.
Cons: They put a lot of pressure to take their insurance and they precharge you a full gas tank, even if they refund you at the end…
Pros: Nicolás the representative was really patient and nice! He helped us a lot deciding
Pros: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.
Cons: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.
Pros: They moved relatively quickly taking into account that it was really crowded.
Cons: The insurance was way more expensive than on discovercars
Pros: nothing. its a joke.
Cons: we will definitely not recommend! the company is the purest disaster! inflexible, not all credit cards are accepted... bad. when we went to get the car, no one came with us to the car. cleverly, we made a video of the whole rental car. when we returned the car after a week, the MA suddenly had time... and lo and behold, we were effectively asked whether this "damage" was from us or not. tadaaaa, luckily we had the video - and this is "my personal opinion" - so we had to pay nothing. ….
Pros: The only positive aspect with Record-Go was the lady we did the dropping off with, who was extremely helpful and friendly.
Cons: The car rental agents (airport & in the vehicle pickup terminal) are unfriendly, they don't make any effort to help. Upon the rental, the car assigned was a Fiat 500 or similar, and I got a DR. The car was spacious and comfortable, but when it came to the engine, it was sluggish. To reach 100 km/h, it had to be downhill, and the car's fuel consumption was above 10liters per 100km. I didn't even drive 400km with the car and had to spend 77€ on 95 octane gasoline.
Pros: pick up to return went smooth
Cons: only thing I didnt like so much was the agents trying to sell me more insuance cover .
Pros: great car for the right price
Cons: rental agents always trying to get you to have extre insurance with them and getting quite forcefull with it .
Pros: Tires were unbalanced and warning light was on. Showed them this after turning on the car but refused to change the car. Came back again after a day as car dragging but again refused to change it. SPENT the entire 10 day holiday with problematic car. No concern for safety.
Cons: I have asked several times but have not received an answer as to why money has been withdrawn for a deposit from my account rather than simply locking the amount, nor have I received an answer as to when the money will be returned.
Pros: Friendly service
Pros: Staff helpful and efficient. Drop off was particularly easy with plenty of staff waiting to help.
Cons: They stole from me regarding insurance.
Pros: They gave back the money for deposit very quickly
Cons: Additional payment for late pick-up
Cons: I wanted to upgrade at the time but looks like the car was assigned and I did not have a choice to upgrade to a bigger car. I was told it would fit 3 luggage at the back but it did not. We had to make two trips!
Pros: superb staff, heads up for Daniel, who helped us with dropping off our car
Cons: They charge an extra insurance for 250Euro even if you already take it with DiscoverCars. DiscoverCars and RecordGo seems not communicate each other
Pros: nothing special
Cons: Very aggressive trying to sell their 230$ insurance, on top of yours. Would not allow me to extend my rental agreement because I booked through your site.
Pros: Good pick up speed. Location at the airport.
Cons: No sprinkler liquid was filled.
Cons: Extra Insurance to be paid. The cost is very expensive. My car was already damaged. Difficultly to find the car and people available . Still waiting to get my fuel refund
Pros: Swift drop-off of the car.
Cons: That upon pick-up I was told that the insurance I got through DiscoveryCars would not cover a cracked window shield, or any other damage to the car which did not result from a direct accident in which the other party was known. She confused me a lot and was very judgmental when I tried telling her that I do not wish to have the insurance offered by RecordGo. She also made it sound as if I would not get my (full) deposit back, in fact, she did not even want to call it a deposit. It took so long..
Pros: Car was in a good condition
Cons: I had to pick up and carry child car seat by myself. The conditions weren’t explained well.
Pros: Quick pick up, quick drop off, clean, exact car we wanted.
Cons: Went to old office but they had moved to new location.
Pros: All person Nice
Cons: The 'NEW' Computer thing in your Office in Airport not soooo good..
Cons: forced to buy insurance
Pros: The semi-automated pick-up was really good, it saved a lot of time. There were plenty of staff available at pick-up and drop-off.
Pros: As soon as we found the desk as they had moved to a new location near the exit of the airport the agent pointed us towards a screen to do it ourselves and it worked perfectly. They even helped to look over everything when I mistakenly put the wrong date in for my driving licence, quickly solved and on our way to collect the car which was very fast.
Pros: There was physical presence of the personnel
Cons: They wanted to convince me to use the virtual pannel to check in and the made me spend a lot of money to cover the car by insurance
Pros: Easy drop off!
Cons: We were charged extra as our flight was late, but obviously many others were too as we had to wait for more than 30 minutes in line, after 11pm!
Pros: ease of drop off / pick up
Cons: the quality of the car
Pros: Was quick and easy
Cons: No explanation on how the electric car charging and battery life works
Pros: They were efficient and straight forward to deal with
Cons: See above
Pros: After Discover car limited time window expired due to flight delay and they took our money the record go team helped us get on our way.
Cons: Don’t use discover card it is a tour booker that has many conditions and the price is only worth it if all the travel timing works
Pros: Fast, digital processing. Almost new car.
Pros: Good and new car
Cons: Information about exact location to drop of the car ( I found the location after spend a lot of time searching o the Google)
Cons: They charged me 120 euros for insurance saying this insurance must be done or else make deposit of 4000 euros.
Pros: Much much better than last year which was totally rubbish. Now we were thru in 10 mins!! Last year 2 hours
Pros: Easy drop off, nice car, once the paperwork was sorted very quick.
Cons: Charged an extra £10 with no explanation off our deposit even though it was a full tank of petrol and clean
Pros: All good 😊
Cons: The employees (Zarha) she was super kind and nice.
Pros: Used many times overall very good service and new models
Cons: Price creeping up
Pros: Very good price, finally good car in good condition, directly in the airport
Cons: Long waiting time for pick-up, addionally car was not ready for me (even if was booked in advance), no any check of car condition (damages etc.) with a staff neither during pick-up nor during return (had to make my own photos to be sure everything is OK), staff in the office (pick-up) was quite agressive to convince me to buy their full insurance even when I was fully insured (by other company).
Pros: Nice and new car
Cons: Rental agents at the pickup desk, all try to scare you to buy insurance from them. Very distasteful way to start your vacation with their scare tactics. They confuse you. Tell you, that you will be sorry if I don't get their insurance. They scare you to believe that the deposit made on your credit card is not coming back. Even though I said I had full coverage from DiscoverCars, they were behaving like thugs forcing you to buy their insurance. I refused their offers. But many people got tricked.
Pros: There was a large queue so the service was slow. I took full insurance out with Discovercars but the agent was very pushy about accepting their insurance ( that I declined). Had to pay €40 out of hours charge even though we were in the queue b4 11.00pm! No staff at the car garage so you need to spend a lot of time checking previous damages and marks and scratches that are not showing on the rental agreement. Non of this was explained by the agent… obviously he was miffed that I refused insuran!
Cons: The car was fine and the return process quite efficient
Pros: Easy too rent on line, and easy to return
Cons: The fact that you have to “ rent it aging” at the terminal, in order to pay, and you don’t make it clear that there is a deposit for gas.
Pros: Easy and efficient
Pros: They were dealing with a lot of late passengers but still had a full team working so it all felt pretty quick.
Cons: The car was a little tired for such low mileage but that could just be the make and model. Taking a fuel deposit seems extreme when they already hold such a big insurance block on your credit card. Not a massive issue as they paid everything back.
Cons: The computerised option is right on display with a lot of private data visible to anyone behind me or around me. A lot of private data.
Pros: Friendly staff, decent vehicle.
Pros: car clean
Cons: Insurance taken out with Discover Cars was in my opinion mis sold as it did not cover accidents - this was pointed out at the service desk at the aiport and I had to buy additional insurance - which covered all eventualities - knowing this I would not have taken out insurance with Discover Cars & for this reason would not use Discover cars again
Pros: Quick We got a car upgrade for E20
Cons: Uncertainty over the insurance left us anxious and unsure if we had done the right thing
Pros: Record Go were excellent: friendly, efficient and professional. I’ll definitely go direct with them next time. Their cars (I booked) were superb.
Cons: Nothing at all.
Pros: They were excellent. I should have gone directly with them.
Cons: They were helpful, considerate and efficient. I will definitely book directly with them next time.
Pros: Speed of collection
Cons: Car was dented.
Pros: The first car provided was dangerous to drive, this was found out when arriving at the first roundabout from the rental car park. At speed the brakes shook the car and nearly made us crash as they were not safe. My wife and child were quite shaken from the experience. When I came back with the car to the rental car park the staff just said oh ok here’s another car. There was no concern over my family’s well being or effort to provide help from what had happened. I was not impressed.
Cons: The time to from waiting ti collect the car to leaving was 1 hour and 20 minutes this is far too long and this is not the start to a holiday desired with a young 2 year old child.
Pros: Not much
Cons: I paid for full cover when I booked. At pick was told I’d have to leave £1400 deposit that they would keep for 30 days or buy extra insurance for another £200. When I booked I purchased the full cover available.
Pros: It was nice car and best value, just had scratches on it but easily explained and helped by recommending videoing
Cons: Didn’t help on insurance question when asked as I had cover already
Pros: Very good service, everything explained very simple, beautiful car, well clean and excellent client service
Pros: Efficient expierence for collecting and drop off at Palma airport
Cons: Automated pick up and drop off was unclear what was happening during the rapid pick up and drop off.
Pros: Efficient and car was almost new
Pros: Speed of registration if the car, efficiency of employess, the quality of services provided.
Pros: Terminals to check-in and get the car quickly
Cons: Lack of clarity on insurance
Pros: Lady who deal with damage was excellent
Cons: Waiting 90 minutes to get car
Pros: Great customer service
Pros: The pick up was easy. The car was fine and as expected. Everything went smoothly.
Cons: The queue for pick up was huge! It took ages. They needed more staff.
Pros: Good car
Cons: Hard sell of insurance, took far too long to check the car back in
Pros: The Record go staff were very friendly
Cons: The was very many scratched we took well over 20 photos and reported that to Record go before taking the car. Not too happy with the payment as we paid a deposit of €105.64 when booking on line but this wasn’t deducted from the final payment on pick up. And no spare wheel.
Pros: I liked the car, but not the service
Cons: Record go told me that I didn't had any Insurance. Wanted me to pay 168 euro extra
Cons: Rude staff unwilling to help
Pros: Close to arrivals, clean car, ok value
Cons: Too expensive to add 2nd driver, child seats very expensive (especially booster - they cost £10 but were £80 to rent for one week), inflexible paying rules re driver having to pay that held us up
Pros: The agent at the rental counter was very professional and explained everything about the rental.
Cons: Long line waiting to pick up vehicle, waited over an hour, not very organized, had to put a fuel deposit down, returned the car with a full tank and never got my deposit back. Rude service people at the drop off area. The car I picked up was very damaged. No pre inspection to report damage. Over all bad experience.
Cons: I have nothing to say about renting, driving or anything like that. The only thing I want to clarify is that the incorrectness, which you have in the sense it would be better to enter the daily amount for driving under the age of 39 in the price of the car quote, without having to wait for a surprise when you arrive at the desk or in any case through an e-mail that arrives a week after booking
Pros: Very new and good car and very easy and quick drop off procedure
Cons: Very long waiting time in the line (50 minutues) to get to desk and not working automatic machines
Cons: Ended up getting ripped off
Pros: Nothing, because they didn’t do anything about my complaints
Cons: Model of car, and deposit refund( still haven’t given back)
Pros: Car was clean
Cons: Fuel not as per contract. Unmarked damage to the car was significant so car checks clearly not performed pre- handover
Pros: New car and reasonable price
Cons: The ‘heavy sell’ on additional charges for insurance and no prior knowledge of fuel cosys
Pros: The checkin and drop off was quick.
Cons: There was confusion when I was collecting g the car, they couldn't find the keys.
Cons: They are pushing you very much in buying a full cover, sometimes with an arrogant attitude
Pros: Large car
Cons: Costumer service was bad and unfriendly, and we had to pay way too much in deposit
Cons: Car stinking inside with cigarettes; no windshield fluid
Pros: Poor, the car had a lot of damage.
Cons: The representatives were to busy to check the car on return.
Pros: there was a kind person working there.
Cons: Long lines and machines breaking down and stress, wrong information an more stress
Cons: Prior to leaving I checked over the car and took photographs of existing damage. I received an email saying as I had damaged the car I would be charged £500 as I replied with the photographs that the damage was existing I’ve had no reply and have charged my credit card.
Pros: OK, BUT WE WERE VERY TIRED AFTER LONG TRIP FROM UK.
Cons: CAR WE EARLIER BOOKED, PAID A DEPOSIT, WAS NOT AVAILABLE. HAD TO PAY AN INCREASE PRICE HYBRID THAT CAME WITH NO INSTRUCTIONS?
Cons: Extra expensive fees at desk pick up.
Cons: Worst service experience I ever had at both pickup and drop off. 0% service mindedness from the staff. The machines at the pickup didn’t work. Looong lines, took is hours even if we had prebooked and payed. Never using RecordGo again and I don’t recommend anyone else doing so either
Pros: Efficient although the Spanish lady was a bit grumpy because we didn’t take her hard sell insurance. We already had insurance and explained this to her
Cons: No service mindedness at all, no organization, ineffective teamwork
Pros: Slick machine
Cons: All good
Pros: Return went Oke
Cons: Pick-up was crazy
Pros: Drop off was easy and quick. No hassle.
Cons: The person on the desk repeatedly tried to get me to cancel our existing insurance and get insurance thru you. The machines didn't intuitively. We booked a larger car with as much boot space as we could find as there were 5 of us plus luggage and we were given a Corsa. A Corsa! So while we thought we were saving money thru you, it was just because we were given a tiny car. We have decided to just pay the extra and go thru a reputable company next time.
Pros: Quick return process
Cons: Didn’t have the car i booked. Expensive rental Pressure sales to take additional insurance.
Pros: Efficient staff and clean car
Cons: Car was larger than we ordered as they had run out and we discovered later that the bar beneath the seat to move the drivers seat forward was missing
Cons: I was asked to pay extra 50euros for being over 65 but didn’t mention on the quote and booking
Pros: abusive collection of security deposit (or demand for new insurance)
Cons: they did not inspect the vehicle on delivery or return
Pros: Good price
Cons: We requested a Fiat 500, but got an Opel Corsa. The car had several bumps and scratches. Recordgo are accusing us of causing the damage, even though the alleged damage was already listed on the damage sheet. We have photographic evidence that the damage was there before we got in the car. We await their reply!
Pros: Dishonest staff.
Cons: I was forced to pay exorbitant fees. I will warn others about this scam.
Pros: Very quick service to pick up car. Everything explained very well regarding excess etc
Pros: easy to find
Cons: 1. The hard selling of their insurance when we had already got full coverage via DiscoverCars. They told that we weren't covered! They said that we were only covered for a head on smash. They said that we would need to have a police incident number for any other problem even a 4cm scratch 2. No where to park the car when we returned it.
Pros: Quick, easy and reliable
Cons: Difficult to locate reception at airport. Long wait time. Not given the car described in booking.
Pros: The car was fine
Cons: Three Hours to pick up the car due to an abysmal rental desk.
Pros: Good price and quality vehicle, easy pick up and drop off
Cons: Car rental agents were rude and tried to claim I needed extra insurance, which I didn't
Pros: Great car.
Cons: Time spent completing booking at airport, would’ve been better to have been directed to their website once booking made via DirectCars. Details passed to DCs not available to RecordGo so effectively rebooked. Confusing insurance packages offered that did not take into account insurance already purchased via DirectCars. In the event of claim, insurance via DirectCars could not be used directly - had to pay myself then claim from DCs. Will go direct to RecordGo next time as simpler
Pros: Ease of finding and dropping off car
Cons: How I was forced into taking out the additional insurance. Rather than leaving the excess deposit
Pros: Great service, got into an accident during renting priod, when droping the car staff inspected rhe car asked us if did't got eny injuries
Cons: The call center, after accident called to the on road call center got only two questions are you allright and can you drive a car and they linked my to the app and droped the call, no additional information what to do in that kind situation, do i need to fill smth or not and etc.
Cons: Niente di particolare
Cons: I have been charged by a damage that has been done by a previous owner
Pros: Big line to pick up cars, but they did a great job to move the line fast.
Pros: Recordgo told me I had no Insurance with discovercars and would need to take their insurance which cost me an extra £300. Nice start to the holiday . Never use them again
Cons: Took over an hour queing to get to a desk. Then told I had no insurance and should take out their insurance costing me an extra 300 pounds
Pros: Easy drop off
Cons: It took me 2 hours before I had my car
Pros: Car was great
Cons: Agent was surly and you felt she was trying to get as much money out of you as possible....no class !
Pros: Not much to be honest apart from the speedy drop off
Cons: Nasty car that wasn’t what we booked. Pushing for us to pay for extras which we already had. Long queues to pick up the car caused by slow clueless staff at the pick up desk
Cons: Out of hours charge on pick up.. wasn’t informed of this cost
Pros: Vaivaton palautus. Ei pyritty väkisin myymään ylimääräistä vakuutusta. Viereiselle asiakkaalle tosin pyrittiin. Ei haettu suurennuslasilla naarmuja ja vanha naarmu oli jo heidän tiedostossaan. Polttoainevaraus palautui jo palautusta seuraavana päivänä. Vaikutti reilulta firmalta.
Cons: Virkailijoita liian vähän. Oli korvattu automaateilla joita asiakkaat ei pääsääntöisesti osanneet ilman apua käyttää.
Pros: Although the convenience of having total insurance makes it easier for everyone, the additional cost was unexpected.
Cons: Additional insurance cost, abrupt service rep. We would not rent from this company again.
Pros: Luckily nothing went wrong. Was given a much bigger car than we had requested so more space, but would have felt more confident driving a smaller car.
Cons: Felt poorly run and that there was a high risk of having my deposit taken unfairly for damage that I had not caused. Be very careful with this company.
Pros: Fairly prompt when past the initial queue.
Cons: Didn’t get the type of car we needed. This was a problem for three main reasons; 1. Size of car (for ease of parking and navigating narrow roads etc) 2. Fuel economy 3. It was part of the holiday experience; looking to have a small, fun run around. No one to check over car with you at beginning or end (just handed a key and told where to find the car). Return was a bit of a chore as there were no Record Go return spaces left but they insisted the vehicle be left in one of their spaces.
Pros: Ease of drop off and pick up
Pros: Convenience of being in the airport
Cons: Attempts to upsell insurance when the hire documents already showed extra insurance had been taken out
Pros: Everything went smoothly for two car reservations. We extended our trip. Both were smooth. Would rent from them again for sure.
Cons: I wish there was a way to extend a reservation. Instead you have to return the initial car and rent a new car.
Pros: Straight forward pick up (a fair sized queue) and drop off, and a shiny new car.
Cons: The car was a bigger model than I ordered and not a size I am comfortable with, so I wonder whether to try another supplier next time.
Pros: Bij het ophalen veel medewerkers om te helpen zodat we snel weg konden.
Pros: It was very quick and efficient and professional
Pros: The service people were friendly but maybe didn't have enough cars.
Cons: They didn't have enough drop off spaces
Cons: Self service at Palma - had to ask the agent several times for help on non intuitive questions and responses
Pros: Nothing spectacular!!
Cons: The deposit was too high.....they are constantly putting pressure on u to buy their insurance £186 for a week....deposit for fuel which i didnt understand.... policy was from full to full....2000 euro deposit which will be refunded back in 30 days.... 30 days??? Really?? The whole thing felt like a scam....felt like they r there to rip u off.... no vehicle check sheet before u leave! No vehicle check sheet when u drop off.... how do we prove that existing damage to a vehicle is not done by us/me
Cons: Much if the information needed to pick up the car could have been provided in advance (like with an airline). It was a long, slow, and confusing process to a actually get our car.
Cons: Pick-up lasted very very long and we were misinformed about the place we need to go to pick up the car.
Cons: They gave me a smaller car than the one I had hired
Pros: Good overview of rental offers.
Pros: Friendly team and good quality car.
Cons: waited so long to pick up the car.
Pros: Quality, friendliness, speed at drop-off
Cons: Speed at pick-up
Pros: How payment and all extra costs are not showen, no one calls back or writes back, super disappointet.
Pros: I was told by the rental agent the insurance I had purchased wasn't adequate and I should spend an additional 198Euros to purchase their insurance, in very pushy manner, I found it unacceptable after a long days travel to starting quoting the small print on my paper work to justify why I shouldn't purchase the additional cover, I also requested a copy of the rental agreement in English which I did not receive
Cons: The car was an up grade from 3 door to a 5 door very low mileage and clean
Pros: Nice people, we had a new person that was really helpful to deal with.
Cons: High-pressure sales for us to purchase the additional insurance of which we were already covered for.
Pros: Simple, fast, friendly.
Pros: Everything explained
Cons: Car handed over in very dark area, very difficult to see existing damage
Pros: Very good drop off.
Cons: Our flight was late. It was a 20 to 30 people que in the car rental office. As we were waiting in the que to pick up about 30-40 min the time for pick up ran out and we were 6:20 min after the pick up time that we were seting on the booking . And our order was canceled , and the agent made us pay 100 eur extra for a reactivation of the canceled order that was atotal nonsence. Also they said they can not give us the car that was ordered and can provide a smaller car for the same price.
Pros: Brand new car
Cons: I took quite a time to arrange formalities
Pros: Everything was quick, didn't have to go through tonnes of documents, the employees knew what they were doing. My credit card deposit was unlocked and fuel deposit refunded the immediate business day after returning the car.
Cons: I got an upgrade that the rental agents didn't even tell me about. I located the car to find out it was a mini-SUV instead of a class B car ("Opel Corsa or siimilar"). I would've preferred a smaller car for ease of parking.
Pros: Easy drop off
Cons: Wasn’t told there’d be a €25 ‘fine’ for not dropping off a full tank. We were told we’d just have to pay the difference. No mention of a fine.
Cons: The money I had to spend out to get the car , on picking it up I had requested a medium car and got a massive car which I went to the office to ask for a smaller car to be told there was nothing they could do although there were a lot of cars in car park so not helpful, car had a few scratches on it which was fine but on returning car nobody came with you to check car and there was no one on reception when dropped car off when it should have been open at 0700 , was told to bring proof of recei
Pros: Cheap and near terminal.
Cons: Tried to give an oversized car for local roads. Also make sure you take loads of photos of any damage on collection, as they will sting you for dings that were there before you picked the car up.
Pros: They were sooo nicee, so friendly!
Cons: I waited very long because nobody knowed who gives a childsit! And they told me go there and the other one said no you have to go back to them… i waited more than 1 houer
Pros: Helpful and efficient pick-up staff
Cons: Drop off office staff were not very friendly and were very dismissive however the lady who inspected the car was lovely
Pros: New car
Cons: Big deposit
Pros: Snelle service
Cons: De nieuwe regel dat je een tankbon moet overleggen bij drop off, dat is vantevoren niet gecommuniceerd
Pros: Welcoming staff very helpful
Pros: Friendly staff
Cons: Time taken to complete online paperwork prior to collecting the car
Pros: They sent the deposit back fast
Cons: It was not the car I paid for
Cons: RecordGo are trying to charge me for damage that occurred before my booking , despite photos being taken and shown to the operator at Mallorca - what a rip off
Pros: Clean car and easy return.
Cons: Different price and extra price.
Cons: You have to buy an insurance for the insurance more or less. Fraud!!
Pros: Excellent car, washed and cleaned
Cons: Person at the desk a little pushy about taking out the additional insurance
Pros: Counter agent was very helpful with a problem with my driver license.
Cons: Auto was in poor exterior condition.
Cons: The key for the car didn't work reliably. The key appeared to be a peugeot key that had been reprogrammed to work with the Opel Corsa I was renting.
Pros: All process of renting the car was very simple, car in good condition!
Cons: Only there is unnecessary to pay for a full tank, if I pick up the car, as it´s easy and quickly to check it during drop-off the car.
Pros: The experience with record-go was great
Pros: Efficient, friendly
Cons: didn't get the car wanted, had to wait a long time, was charged multiple times
Pros: Staff were very friendly, helpful, and efficient at getting me a vehicle and when returning the vehicle
Cons: It was a little bit difficult to find the correct office and rental desks
Pros: No hassle pick up and drop off
Cons: Slight smell of smoking in the car.
Pros: Very efficient & friendly
Cons: Could do with a space saver tyre in the boot - so the suitcases don’t collapse into the hole where the spare tyre should be!
Pros: Car condition
Cons: £40 11pm charge
Pros: Unacceptable mystery charge of 180 euros after drop off, without explanation or response to requests for information/resolution
Cons: Unacceptable mystery charge of 180 euros after drop off, without explanation or response to requests for information/resolution
Pros: New car
Cons: No line
Cons: Was told on papers to go to car park. Once there told to go to office in terminal then return to car park. Process delayed me by an hour
Cons: NO WATER IN WINDSCREEN WIPERS
Cons: the car were without some cleaning liquid - must be checked at 100% before pick up
Cons: They tried to sell my insurance that I already bought. Incomplete informations, feeling stressed after renting the car.
Pros: Helpfulness ofdrop off office
Cons: Did not honour the sales agreement
Pros: The guy handing the car over to me said the £1400 deposit would take a month to go back on my card. so encouraged me after a 3 hr delay to pay the out of hours fee also to pay for the more expensive insurance
Cons: They were misleading in saying I wouldn’t get more hold deposit back for a month. The car had so many dents and scratches. It also lagged and made loud reving no sides when driving above 60mph
Pros: The car was hybrid
Cons: The agent at the desk gave false information and threatened that if I will not purchase more expensive insurance, I will have to pay at the end, as cars are very often get damaged by drunk people. As I had full protection from Discovercars I knew it’s nonsense. It also took over an hour to get the car, as the agent refused to use my debit card, and kept trying to have me take the extra insurance.
Pros: They were quick to point out all the extra costs being deposit for the fuel and the insurance hold.
Cons: They didn't tell me about the damage to the car before collecting it (massive dent/scrap on driver's door) then would not make a note on the contract but just told me to keep the photo time stamped and explain on the return.
Pros: Record is OK
Cons: Blocation for fuel 82 EUR isnot blocation but Withheld payment!
Pros: Nothing, except everything ( staff and process) at the parking garage was excellent.
Cons: Bad presentation of how to use the electric car (starting with “we have had a lot of problems with these cars…”); contradictory instructions paper vs. verbal vs. charging stations; many charging stations non-functioning; contract and verbal introduction implied that we had to return the car with a full battery (not possible- very stressful), but in fact not necessary. Everything guaranteed to produce stress!
Pros: I got a great price with Discover Cars but Record Go were only interested in trying to sell me insurance and a lan upgrade I did not need
Cons: The two people that served us were rude and quite aggressive trying to sell me an upgrade and scare me into purchasing E200 insurance policy
Pros: I added full insurance when booking the car on discovercars.com only to be blackmailed to pay an additional 200 EUR at the rental desk. Otherwise I would have to put down 1200 EUR and they said that 50% of customers lose the 1200 EUR. Horrible experience.
Cons: I added full insurance when booking the car on discovercars.com only to be blackmailed to pay an additional 200 EUR at the rental desk. Otherwise I would have to put down 1200 EUR and they said that 50% of customers lose the 1200 EUR. Horrible experience.
Pros: friendly consultants, everything was quickly explained with the car. we took full insurance, the car was new and clean. the trip was great
Cons: Have to pay for the fuel at the moment that we pick up the car, and the return of the same could take one month, shoud be at the time off drop off
Pros: See above
Cons: See above
Cons: time took to collect car
Cons: the first agent how guide at the self-service was bad at english and did not help at all. Old damage claim us to have done.
Pros: Quick and convenient, upgrade for free as reserved vehicle type not ready.
Cons: All fine
Pros: cheap and easy
Pros: No bad surprise(s) with the service or car
Cons: Drop off procedure not clear. Waiting as next in line at the return desk but no agent (who were passing by) engaging to even ask to wait a bit. Interior was a bit dirty and could have at least been a bit better
Pros: pick up and drop off
Cons: queue at booking desk, car smelled of cigarette smoke, concerned that car was not checked on drop off
Pros: Very bad staff, they lie to your face and yell. Will never return
Cons: I liked only the car, not the service.
Pros: New low mileage cars easy pick up
Pros: Car had serious bodily damage which they didn't mention before we picked it up. They should not rent a car in that condition
Cons: See above. Also hard to find representatives in the parking garage
Pros: I did not like the service as i did not get the car i reserved.
Cons: The fact that i paid to reserve a small car, instead the only one they could offer was a very large jeep renegade automatic.
Pros: Dropping of car quick after finding separate office.
Cons: Time spent at rental desk. Not all booking data visible to rep.
Pros: Facilidade de entregar o carro e estado de conservação do veículo
Cons: Aluguei um veículo de uma determinada classe. Ao chegar no balcão não tinham o veículo disponível, porém me ofereceram upgrade. Só que não fui informado que este upgrade (por falta de veículo da minha classe) teria um custo. Só descobri a alteração do valor ao verificar o valor alto na fatura de meu cartão de crédito.
Pros: They upgraded the car
Cons: The way they tried to sell the full cover insurance, was a little pressure way
Cons: Car was very dirty. Had to clean it before checking for any damage. Lots of scratches and scrapes to car. Took nearly an hour. Very late very tired. Sat nav and instructions all in German. Office closed before I took damage report back. Noone to change set nav and car instructions to English. Had to ask by passer to tell me how to drive the car.
Cons: As stated in my complaint which takes 30-days to respond to.
Cons: I have just discovered a charge of €350 on my credit card. The car was returned immaculate, even vacuumed from a foot print of sand. I don’t know who to contact to dispute this. I also didn’t realize it was an electric car, nightmare.
Pros: Quick and issue free, although I had to visit 2 separate locations to collect car
Cons: Car had considerable damage on passenger side between doors, lower end. Looked like it had been crashed previously.
Pros: Customer friendly and efficient
Pros: The car pick up process was easy once all paper work was sorted out.
Cons: The representative at the counter insisted on telling us that we should get their added insurance coverage despite me already having purchased additional coverage through Discover.
Pros: Experience was marred by unhelpful rep and frustrating lack of clarity around insurance requirements
Cons: See above. You need to sort out this issue with scaremongering tactics to pressure you into buying additional insurance. Also I booked a small car as I’ve driven in mallorca before and prefer a small car. I was given an “upgrade” which I didn’t wasn’t but was told there were no small cars available.
Cons: Attitude of staff & fact they refused to accept voucher from discover cars and insisted I paid additional charge, even though it clearly stated on voucher all costs (except fuel deposit) were paid for.
Cons: Impossible to contact recordgo helpdesk . We left a jacket and hat on back seat of car . Very difficult to contact. Not answer to any of the 5 Tel nos you supplied . Not replied to any emails.Very poor
Pros: I dont like that they are Trying to charge me 190 euros for pre existing damage.
Cons: Trying to charge me 190 euros for pre existing damage. ALSO THEY NEVER ANSWER THE PHONE EVER
Pros: Always a good service
Cons: Self service aspect
Pros: the car was clean and model as ordered
Cons: the fact that the local agents are pushing very hard to sell add-ons items (insurance types) which are not mandatory.
Pros: Simple and efficient.
Cons: The service was fine …. The car did have a number of scratches and bodywork minor dents - Wes ere advised to photograph EVERY one (which we did) but the car was a little worn here and there (and was not old!).
Pros: Drop off was easy and relaxed.
Cons: Terms and conditions regarding accident culpability. The lack of trust regarding refuelling (which ended up not being necessary). The fact that they did not have the class of car that we rented so firstly asked if we wanted to pay for an upgrade before informing us of this and upgrading us anyway.
Pros: They saved us probably a lot of money. The assistant at the Palma airport was lovely, she helped us getting an actual full coverage insurance for our trip.
Pros: Friendly punctual service.
Cons: Signage in Palma Airport needs significant improvement
Cons: For us the only problem was to find our Car on enormous Parking (floor and parking place), and to find where to drive to dropoff the car on the same Parking (drive in direction, floor and location on the floor).
Pros: They gave me a better car because they had run out of the ones I booked.
Cons: I was an entire hour looking for the place to drop off the car and when I found it the people at the desk where very rude, I almost lost my flight because of it. And they charged me 40 euros for picking up the car late, but it was because my flight got delayed more than 2 hours.
Pros: Nice, car at a competitive price. Airport terminal pick up and drop off.
Cons: The car had a few too many scuffs and marks, to be fair a lot of rentals in Majorca do!
Pros: There was a massive pressured upsell of extra insurance when we picked up the car which doubled the price. we were told the €1100 we would put down as a deposit was as good as lost and were better off getting Record-go’s insurance.
Pros: Good service.
Cons: Extra unplanned costs re blocking out credit card. Take it or leave it attitude of staff. Staff refused to sign form to confirm vehicle in good order when retruned.
Cons: The lady that inspected the car said she gave me the gas money back 85€ and that i will recieve an email that i delivered the car in perfect condition and i never got the email and i am still waiting for my money!
Pros: They were quick and wanted to get us on our way.
Cons: The counter was slightly hard to locate, only because we don’t speak or read Spanish and we were in Mallorca.
Cons: They made us make a