Record-go at Palma de Mallorca Airport

Cons: This company are a disgrace they had no staff on the wait was unbearable staff were shouting at customers …. Shocking

Cons: The car tends to go to the right, none told US about this problem. About small damages, we signed the paper before seeing the car and ,when asked, they answered " make a video and discusso in case when you come back"

Pros: I did not like anything

Cons: the service, the car the follow up the treatment

Pros: Good value for money

Cons: Long line at the AirPort and the personell was not kind

Cons: Pick up took a very long time with many more clients than people available to help. The automated machine for check-in was not intuitive and still needed authorisation by a staff member

Pros: everything was realy smooth

Cons: to pickup the car it takes a bit long

Pros: Le tarif proposé

Cons: J avais pris une assurance tout inclus sur le site lors de la reservation et sur place, on m a demandé de souscrire une autre assurance. 2h d attente pour récupérer la voiture

Pros: Easy and fast service with no issues.

Cons: Operator that served us pressured us into buying cover which turned out to be more than the actual cost of the rental that I initially payed for which meant I was left to pay quite a large amount. The operator made out that the additional cover was mandatory and that I would need to purchase it, which left us feeling 'scammed' afterwards, as this was not made clear for us. If I knew this prior to booking I would have not chose to rent the car.

Pros: Car was perfect automatic and a hybrid

Cons: We had to pay extra insurance becaus ei booked the car but we only had my husbands card to pit the excess on... cpst us 140 euro more after already paying for full insurance

Pros: Car was covered in scratches. Phone charger was damaged. Car was not a Fiat 500X or similar

Pros: Relatively quick pick up and return.

Cons: I was given a vehicle twice as big as I had booked. It had several marks on the bodywork which were not shown on the pick up paperwork.

Pros: Nothing

Cons: Persistently trying to sell their insurance, they wouldn’t come and look at the damage I wanted to point out to them didn’t show me around the car to explain how to start the car or how to open the fuel cap.

Pros: Friendly and helpful personnel. Got Upgrade after complaint of non working seat belt. Car technically is n good condition.

Cons: First car had non working seat belt at one backseat. Both cars had about 5-10 damages outside.

Pros: convenience and speed

Cons: costs

Pros: The pick-up went faster than normalt at Record, there where not so many people in line

Cons: …

Pros: The location in the terminal was excellent. Machines meant there was no queue. Great service and value for money.

Pros: Supplied large SUV - Alfa Romeo with damage to many body parts, non functional rear seat belts. Had to return car for guest visitors. Smaller suv auto car would have been fine, advised this large one was all they had and had to pay much more money to get a car from them, they did not appear to acknowledge I had picked, paid deposit. To you. The car had a large piece of flooring hanging down behind front passengers wheel! Exceptionally unsuitable car.

Cons: Car type unavailable, not booking direct showed lack of interest, charged more as the insurance surcharge was essential on the car provided, Sendinding a car out with rear seatbelts notoperational was dangerous to say the least, was advised that I should have told them if I was going to have rear passengers! Never again!

Pros: Quick service, car in good condition.

Cons: They required me to pay additional insurance because I used AMEX card, in practice more-than-doubling the final cost of the car rental.

Pros: Very efficient.

Cons: No problems

Pros: Great service and delivery. The car was clean and well maintained. Agent was very helpful and check in and out were easy too

Cons: Not really an issue with recordgo. Our flight was slightly delayed and we were charged an out of hour service fee even though the airline will not refund it . The car had few scratches and dents but nothing major . All in all it was a great experience with recordgo

Pros: It was quick and easy

Cons: They say that you need to check the car and report for any damages which are not already mentioned in the contract, but when I went back they said take the photos now and show it when you return the car. While retuning the car, they didn't check it in front of me to show them if in case they have doubts. So until you get your deposit back you are in dilemma if it's all fine or not. But i got the deposit back within a week, so it was all fine.

Pros: Nothing

Cons: Unfriendly staff

Pros: Quite speedy.

Cons: We first got a car of which one of the indicators wasn't working, but they gave us another car very easily and quickly. But with the new car the screen wiper wasn't good anymore. But we only found out when we were already on the road. It would be good if they checked the cars a bit better before handing them over.

Pros: Nothing really, it was what could be expected.

Cons: Read the review.

Pros: I had a very bad experience with Record-go!I book 2 weeks ago a car for a family trip,when we go to Recorgo in aeroport Palma de Mallorca,from desk told us,don’t have car which I book and if we want to take another car,but smaller and tomorrow to come back to change!We accepted,we paid 401 € and when we see the car,Fiat 500,very very small,we had a big luggage,a pushchair !We came back to desk and want to take money back but gay from desk refuse to give our money back!Don’t recommended

Pros: The car rental company refused to let us have the car until we paid their insurance. It was a total rip off

Cons: Nothing

Pros: nothing

Cons: never received the car

Pros: Good price and value for the cars

Cons: The staff are not cooperative and they don't answer questions.

Pros: nothing

Cons: absolutely arrogant behavior of all staff. Forcing their insurance policy, not complying with the conditions, difficulties with handing over and taking over the car, billing the amount of "insurance for a full tank" in addition without warning, which they did not return.

Cons: The return he agent at recordgo was disrespectful

Pros: Nothing, this company should be closed for business since its a skam

Cons: They charged us for a damage in the car that we didnt make. They gave us a car that had a lot of damage (that was disguised) and then when we came to get it the lady went immediatly to that spot and pointed to the damage and charged for it

Pros: The air con was not working , the left passenger window would not fully wind up, the air vents made a loud whirring noise

Cons: Very very pushy to get us to take out extra insurance after I had already paid for full cover with booking .com … this is now the amount they have taken from our deposit claiming we had damaged the car when we clearly had not !

Pros: The pickup was easy to find, smooth and fast. Got a fairly new and really nice car (hybrid with automatic transmission) despite booking the economy option. The car performed flawlessly during our stay with great gas mileage. Drop off was easy and smooth too. The deposit for the gas was refunded in a couple of days. Overall great experience.

Pros: N/A

Cons: Where to start. The cost on Discovery Cars was not the same. The process to get the car was long and manual. I did not get a receipt on my rental from my agent and did not get any information about the damage on the car. I am sure they will try to rip me off due to some made up damage or hidden fee.

Cons: The Rental Car agent charged me 89.35 euro for the petrol since I already filled up full Tank before drop off. And I did emphasize to the go record agent we will fill up full tank when return. And he said once return and check , the full tank money will be return back to my account. But now I checked with the rental agreement, they put the full tank charge with the rental charge together. It’s like a scam.

Pros: Actually nothing was comfortable during the process, except maybe the car was in good condition although the change of motor oil should have been done 600km ago and the damage in the front right wheel, that I am not responsible for and I got charged for it.

Cons: 1. The contract agreement path the airport, had to wait about 60 minutes on line. I was travelling with a newborn and there was a preferred line for families, but when asking for that, the RecordGo asked which car I had reserved and that I had to go back on line. 2. I got no copy of the signed contract agreement. They weren’t able to send me a pdf or something like that. I had to take a picture of their pad. 3. Car pickup, no real hand over, just the keys 4. Drop off, again, just the keys

Pros: Quick and efficient

Cons: Nothing

Pros: ils ont remboursé le lendemain la caution du carburant . pour ce qui est des 1200 de caution ...a suivre

Cons: pas de contole de la voiture au départ. on vous donne les clefs et vous allez la cherche au garage. on vous fait signer le contrat dans le terminal . sur celui ci sont deja noté les chocs sur la voiture. quand on récupére le voiture il y a d'autres chocs . une machine pour enregistrer le numero de location. le plein n'etait pas au maximum

Cons: Our plain was delayed and we only just reached the office before closing time. Could the office open longer when plains with clients are delayed?

Pros: Value for money.

Cons: Ordered manual non ev and got automatic hybrid which we had never driven before and there was no manual with oil maintenance alarms going off that we could not stop. Fact that no one responded to an incident.

Pros: Bis zu der Abrechnung eigentlich alles! Jetzt nichts mehr! Nie wieder....!!!!

Cons: Nach abgabe des Fahrzeuges werden uns diverse Schäden am Auto in Rechnung gestellt die wir wie verschuldet haben. (Schaden auf dem Dach) Das gleiche haben unsere Freunde zeitgleich beim gleichen Anbieter erlebt.

Pros: digital check-in is good, but takes a lot of time

Cons: the car was not clean and in poor condition, at this price and almost off-season rather a no-go

Pros: Nothing.

Cons: Queued for nearly 1. 5 to collect the car. Record Go had a different policy to discover cars which meant we had to pay an extra £137 at the desk. Not happy at all. Unfriendly desk advisor.

Pros: Loved the on-screen check in

Cons: Nothing, all was great

Pros: Plenty of service agents desks and even self service options.

Cons: The agents at the car collection. You showed them your paperwork and they barked the car parking lot number. No handover at all. No customer service. When handing back the car, I went to the drop off desk only to be be told to go and find an agent myself and get them to check the car with me. That person was extremely courteous and polite.

Cons: No pick up user support.

Pros: Drop off nice and simple with helpful staff

Cons: Queues and lack of organisation when at the desk, should have more assurance and separate queue for reserved cars

Pros: Efficient

Cons: Rushed/No care

Cons: car was asking for oil change car was without windshield fluid could be more clean interior car had a lot scrathes

Pros: Fast and friendly. We were fast tracked at pickup on account of us having a baby with us.

Cons: The office in the arrivals hall was closed. There was a sign redirecting us to another office in arrivals.

Pros: Nothing

Cons: Sus servicios no estan en linea con lo que se ofrece en las plataformas

Pros: As above. Very convenient

Cons: Interior of car could have been cleaner

Pros: It was cheap, but you get what you pay.

Cons: Overall service. One hour waiting for the car. Charged me for problems I had not caused. The car was very beaten up, and unfortunatelly I did not see a very small damage on the wheel, which they charged me and I am absolutely certain I did not do it. They force you to get their insurance. If you don´t get, you are in troble.

Cons: The wait to collect the car on arrival was not a good exper. The queue was very big, which I understand arriving in the airport at 8:30pm. But the management of the queue was chaotic.... People queuing watched as others skipped and went straight to the machines and the staff helped them. Either everyone queues in the same queue, in which case the way people leave to collect cars should be clearly marked "exit only". Or if there are meant to be two separate queues, this should be clearly marked.

Pros: Efficient handover of car on hire completion

Cons: Big queues on arrival and difficult to use self serve terminals

Pros: Good in English speaking. Dirty seats otherwise a very good car.

Cons: Dirty seats otherwise a very good car

Pros: There was a car.

Cons: Literally the worst car rental experience I’ve ever had. See the reasons above.

Cons: They force you to buy their insurance for €198 or you have to pay an £1800 “refundable” deposit. Despite me already having full coverage through Expedia. Outrageous. Zero stars if I could

Pros: Friendly staff. Easy to drop off.

Cons: Long queue to collect car

Pros: Not much. Avis, Alamo Hertz etc are better all round.

Cons: Down grade of the car I was reserved

Cons: Very good although on line car collection meant entering information you already had about me.

Pros: Ease in uk of booking but said nowhere of extra fee.

Cons: Booked in UK via web. Upon arrival even though booking said covered all the hire with insurance agent on desk said didn’t cover scratches, breakdown urgency. Felt very ripped off but had no choice to pay extra cover on the day due to risk.

Pros: Very helpful staff. Explained things very clearly at the time of pickup.

Pros: Value and quick drop off

Cons: Long queues at check in

Pros: People were friendly and helpful. Made it easy once we got in front of someone.

Cons: We felt pressured to take on another insurance policy that we looked into afterward that seemed unnecessary. We were presented with $1,200 option and a $260 option. Didn't appear that we really needed either.

Cons: Computers were down , took 2.5 hours to pick up car … terms offered were different from contract.. disappointed

Pros: kind staff, easy to find car, car clean and okay.

Cons: desk in bagage area closed and phone nos did not work. all car lots were occupied at arrival and staff did not communicate well.

Pros: Drop off was very easy

Cons: Massive Que to collect the fact we had to get more insurance but paid for insurance when booked the car originally on line

Pros: nothing. it was average at most

Cons: very long wait time for pick up. didnt get fuel deposit back even though fuel tank was full

Pros: Quick and efficient service, no hassle with reporting damage just take photos at pick up

Pros: Car was not washed but service good At drop off no report handed out . That leaves room for later claim. I had verbal statement everthing ok Hopefully my deposit will be freed soon

Cons: The car steering was right

Cons: Problems with car drop. Agent didn’t record car damage effectively.

Pros: As you can see it was very poor. The guy (manager) at the desk litterly called Discovercars scam. ‘Which car is fully insured, what is the carplate number, it is my car, who is discovercars’ he said. The car we get was pretty damaged and totally basic.

Cons: It was awefull, never again!

Pros: Car was fairly new and large with plenty of space Drop-off quick and easy, deposit returned quickly

Cons: There was a long queue, we were then told to use a machine which took all my details etc.. then told me a car couldn't allocated, had to wait again for a person who took time and tried to sell me all the extras Had to pay for fuel up front which wasn't clear from the booking.

Pros: N/A

Cons: I recently rented a car that was marked as having no damage on the rental agreement. However, upon returning the car, I was charged for marks on the alloys. The car had over 24,000 kilometers on it, and I am certain that I did not cause any damage to the wheels. I was unhappy with the condition of the car from the beginning, and the additional charges were unfair and unwarranted.

Pros: Returned excess

Cons: They gave car with lots of defects and refused to define them in contract.

Pros: very efficient

Cons: nothing

Pros: good car and easy proccess

Cons: long queue when picking car..they want information which they can have from my reservation.

Pros: The English lady that dealt with us during the drop off was very helpful and friendly. Having used them more than once, I would definitely recommend Record Go.

Cons: The car had a fair few dents and marks around. These were all indicated on the rental sheet.

Pros: Car was viryually new and very clean, no damage. Staff were friendly and efficient. Quick pick up and drop off process. Conveniently located within the airport. Overall very good.

Cons: No complaints, did what it said on the tin!

Pros: Drop off was efficient.

Cons: Only accepted AMEX if you paid a fee. Very misleading. Car stated it had full tank of fuel but did not so had to refuel the car. Agent at car pick up was very hesitant on buying extra insurances/policy when I had already purchased fully protection from Discovercars.

Cons: where is my refund / explanation ?

Pros: Quick and efficient

Cons: Nothing

Pros: Very speedy pick up

Cons: nothing

Pros: First time renting car from Record-go. Very nice handling at servicedesk. The car was very good. I will be back.

Pros: Easy dropping off the car and that the car was almost brand new.

Cons: When picking up the car you have to fill out forms on self-service machine, which is pretty time consuming and should be filled out by an employee. I can understand that this is to stop the queues, but still it took some effort and more time. Also if you have any questions there is no way to contact rental agents (the number automaticaly goes to the machine which points you to the website).

Pros: Nothing

Cons: No intro to car operation and no manual for car.

Pros: None

Cons: Time took collecting car 2hrs still had to book at airport although precooked on line

Pros: Easy pick up and drop-off procedure, parking close to terminal

Cons: Pressure to buy additional services: insurancw, assistance

Cons: Podana cena przy rezerwacji jest nie prawdziwa. Przy odbiorze musiałem dopłacić 2 razy więcej niż to było ustalone

Pros: everythig was great, fast

Cons: nothing

Pros: Szybkość, kaucja za paliwo oddana na drugi dzień

Cons: Dostaliśmy inny samochód , większy, przez co więcej palił paliwa.

Pros: Nothing

Cons: Long waiting Line at the desk We where helped at a machine but the women that helped us walked several times away. In the voucher was a deposit of 900 euros that is already much, but we had to give an extra deposit for fuel. The extra driver was 68 euro and not 58 what was in the voucher. We did not get a paper that we delivered the car in good order, the man said we did but he did not give a signed paper.

Pros: Lot of area stations to checkout

Cons: Had to get the extra insurance.

Pros: Quick and professional pickup (huge office and no real queue!), car in mint condition, easy to find pick up and drop off.

Cons: The only problem was that there were no available RecordGo parking spaces on drop off, and the staff insisted that I drive in circles looking for a spot instead of just taking the car from me. The drop-off took almost half an hour as a result because more and more people kept coming in, looking for a place to park. I'm glad I was there early.

Pros: Good.

Cons: The insurance

Pros: Friendly staff, desk and car easy to find.

Cons: Can't fault it

Pros: They where closed when we where about to pick up the car

Pros: Service provided by Record go was really good. I am not sure if Discovercars works properly and sent the information about my voucher to Record go.

Pros: Record go didn't

Cons: He tenido que dejar 1200€ de fianza cuándo he pagado seguro completo con discovercars

Pros: Onsite at airport

Cons: 1. RecordGo charged me significantly more for the rental than quoted on DiscoverCars.com. 2. Car was very new but had significant scratches. It forced taking extra insurance to avoid being geld liable 3. Very slow at rental desk

Cons: I rented an electric car and there was no literature about how to charge in Mallorca. It turns out that a USA phone service cannot download Repsol app to pay for fast charger. Very difficult. And agents weren’t sympathetic at all. Not a good experience w Record Go.

Pros: Everyone was very nice and helpful

Pros: Simple and direct.

Cons: Could have been given more information about the unannounced free upgrade, rather than simply being given the key an left to get on with it. I had to ask 2 different members of staff how to start the car and how to move the driver's seat.

Cons: nobody wanted to check the car's condition at pick-up (even when we asked, told to just take pictures of any damage), no written confirmation car was Ok at drop-off (even after asking repeatedly), 100 euro fuel cost added at the start and only verbal promise to get a refund if car returned full, refund of fuel will take 7 days, refund of security deposit will take 30 days!! I want to know that kind of info when I book, not when I'm at the rental office.

Pros: Efficiënt in pick up. Car according to expectations. Very clean

Cons: Unfriendly upon return. After second question agreed to check the car. They are contesting the car wasn’t returned full, although it was. Hopefully they will refund the fuel charge initially taken from my VISA

Pros: Rental charge was fine, and there were no surprise additional charges, which was good. Car was a delight.

Cons: I always felt that they'd try to squeeze extra cash out of me for the smallest reason, though my fears were not realised.

Pros: Car was nice and staff friendly.

Cons: Didn't want to check car condition when dropping off. I then had a subsequent email informing me there was damage underneath car. Photograph not clear and I had no chance to inspect. Very lazy approach and unfair as cannot question.

Pros: Easy to deal with

Cons: Tried to pressure sell additional insurances even though I mentioned I had a separate policy

Cons: Absolute trash company

Cons: Ma carte a bloqué lors du paiement du siège enfant, il a des lors été impossible pour les personnes de record go d’accepter un paiement par un autre moyen de paiement (autre carte ou cash). Il s’agit de la sécurité de mon enfant mais il était impossible pour eux que je paye d’une autre façon le siège. J’ai donc du louer sans siège auto et me débrouiller par un autre moyen pour louer un siège auto.

Pros: Liked the efficiency at the airport and simple drop off

Cons: Record go using partners such as Discovery cars that has poor consumer information and also the car had many scratches

Pros: Very fast procedure.

Pros: Et je pense qu’avec la combinaison de la caution et de notre assurance nous aurions été correctement servi. Aujourd’hui nous avons le sentiment d’avoir eu des voleurs et nous avons perdu 230€.

Pros: It was quick and efficient with no pushy insurance sales

Cons: Nothing.

Pros: We were given a hybrid Lexus which was a nice surprise and saved us money! We also were pleasantly surprised they didn't take a huge bond as we had been informed they might.

Cons: We would have liked them to be open when dropped of the car at 6.50am so they could check and we could hand over our gas receipt as requested. But all went OK.

Pros: Terrible service. We couldnt do the deposit with a creditcard of another person. Because of that, we needed to pay the full amount of 200!!! Euro’s extra for full protection. That was more expensive than the car itself.

Cons: Nothing

Pros: It was a nice car

Cons: The first driver had a limit of 1000 euro on his creditcard, and me als his girlfriend could not do the authorization. The men at the desk says that he could make me the second driver, and then I could do the payment, but when my card was already in the machine, the manager came and canceled it. The only option was to pay 198 extra for the full insurance, but we already had that option with discover cars. When we picked that option we should get the second driver for free. but we didn’t get that

Pros: Rather efficient process. The car I ssigned was not quite what I ordered (I know, it says "SImilar), but overall of a higher class.

Cons: Time spent to pick up the car. Although RecordGo location has many desk points it can get very busy upon arrival of a next flight.

Pros: Numerous agents at desk on arrival ensured a quick pickup and dropoff

Pros: Fast, fair, good car condition. It was first time that we got the same model we made reservation for.

Cons: Difficult to find office at the Mallorca airport if arriving after 11.00 pm. The first office we walked by when arriving to the airport was closed, with a note saying “we are at the other office” with no directions where that other office might be :-). The clerk at the store next to that was probably used of being asked for directions all the time :-)

Pros: Speed at desk

Cons: The walk to the rental desk

Pros: Car was clean and nice. The people were informative

Cons: The only piece they left out was again checking with a person outside to get the keys.

Pros: good car

Cons: too long time with paperwork

Pros: The service from RecordGo was great and I was very happy with them. I was not happy with Discover Cars.

Pros: Continued. iDP…….My sister also rented a car in Mallorca and wasn’t asked for the IDP either.

Cons: Nothing. Hated them and the whole experience

Pros: Cheap and good car

Cons: Trying to oversell insurance

Pros: Friendly and helpful staff.

Cons: Did not receive a list of existing damage on the vehicle.

Pros: Quick collection

Cons: Took a few minutes to locate agent to drop off

Pros: The car rental agents were nice and helpful

Cons: The company policy of not handing over the sheet (nor via email) with all the car’s scratches and bumps. You’re supposed to take pictures of everything and, when you bring the car back, if there’s something you have to show them the pictures justifying that it was already there… Fortunately it was easy to give it back, but I was a bit worried during the trip thinking that I might have to discuss or argue over some scratches that were already there.

Pros: Car was very damaged

Pros: Quick

Cons: The sign posts at the airport are TERRIBLE.

Pros: fast and easy

Pros: Busy location in Palma, yet line moved quickly thanks to well staffed representatives and kiosks available.

Cons: Based on roads, reserved smaller car and received larger mid-size SUV. Requested car reserved after visually seeing two in lot but agent not willing to make change. Only negative part of experience.

Pros: Staff were friendly, no hassle at all at drop off

Cons: The length of time waiting at the desk in the airport was terrible

Pros: the upgraded car (out of cars I ordered)

Cons: terrible pick up experience

Pros: Newer car, easy to pick up and drop off process. Big, no huge selection and friendly staff. And Will be using them in the future for sure.

Cons: Everything for perfect for me.

Pros: Seemed to be geared up for efficient service

Cons: Completely disinterest shown by all but 1 of the 10 staff available. Only one customer before us and after he left, no-one acknowledged our presence. Chatting to colleague when we were eventually served. No explanation given about paperwork provided. No key supplied so had to wait at departure office. No assistance to find car.

Pros: Open after opening hours

Cons: Old damage not reported. Fortunately we made pictures up front. However, when dropping off the car the damage was again not registered. Makes you think hey wait till a customer doesn’t make a picture upfront…

Pros: very efficient

Cons: did not give car park floor or mention the car park office for keys

Pros: Ease of use pick up and drop off. In general procedure worked well from start to finish, with exception to point below.

Cons: Unable to contact anyone, when key was thought to be missing, calling numbers listed on booking, before 23:00hrs as well (stated office hours) these were listed as contact points. I believe a contact point is needed for issues if they arise, in another country, alone, when an issue arises, it’s worrying.

Pros: Effectiveness.

Cons: The car was a little bit dirty in the outside.

Cons: I requested the low mileage and new car but I got the car with the high mileage and with visible car body dents after the accidents and scratches. It doesn’t cost the money I paid. The car representative didn’t inform the car damages.

Cons: They was trying to sell insurance eventhough knowing that i have brought full insurance on discover car .Kind of they were trying to misguide and provides wrong information about car had no damage even we found few scratches while inspection.

Pros: I spent only 5 minutes at Just Go Box, get PDF to e-mail, than in pick-up office grabbed keys without any other needs. On DiscoverCars I have paid FullCover and RecordGo accepted it without any suspension. I was paying via DebitCard, no deposit was taken (except 137€ to full tank, which was returned to card within 40 hours).

Pros: Car we received was OK and in accordance with our booking.

Cons: To be honest, we didn’t like our experience with RecordGo and will most likely never use their services. Will also not recommend them to others. Main reason for that is their policy and not being transparent - on the page of discover cars there are certain information listed, and when you get to the counter they explain you their additional conditions. you need to pay their insurance (how they call it), and insurance you can pay via doscover cars is not valid for them. Really bad experience.

Cons: We were an hour too early and we had to pay extra to get the car. They were very insistent to take out extra insurances

Pros: Whole process was quick and simple. We'll organised business, and the queue was smaller than others at the airport!

Cons: No issues at all

Pros: Quick and didn't force us the added insurance

Cons: One of the agents wished us 'good luck' when he saw that we didn't have the extra insurance - unkind and unprofessional

Cons: One tire had a slow puncture which starting going down immediately after driving away. I needed to pump it up a few times.

Pros: Very helpful and proactive Agent at pick up. Little to no queue at a busy time.

Cons: We wanted to try and extend our booking. No telephone number that worked and no way to do this on the Web site.

Pros: efficacité , voiture correct

Cons: Consommation importante et moteur poussif. Niveau lave-glace vide ( deux utilisations et "à sec").

Cons: Don’t like console I have to complete and then agent to recheck the same, waist of time. Agent was not able explain why I have got this car model but not another. Strange rule of last bill of fuel to be done within 10km radius of airport. Car was a bit dirty, and I didn’t have windows washing fluid - that was almost dangerous situation on the road when I wanted to clean dirty window and became for a few seconds blind because of now liquid.

Pros: The service was terrible, they tried to take the deposit from us twice which was incredibly disappointing. They also gave us no information about the charging situation.

Cons: Absolutely would not recommend this service to anyone.

Pros: Quick, friendly and honest

Cons: A large scratch on the car wasn’t recorded

Pros: Fast , many employees to handle all the clients that are arriving.

Cons: They put a lot of pressure to take their insurance and they precharge you a full gas tank, even if they refund you at the end…

Pros: Nicolás the representative was really patient and nice! He helped us a lot deciding

Pros: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.

Cons: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.

Pros: They moved relatively quickly taking into account that it was really crowded.

Cons: The insurance was way more expensive than on discovercars

Pros: nothing. its a joke.

Cons: we will definitely not recommend! the company is the purest disaster! inflexible, not all credit cards are accepted... bad. when we went to get the car, no one came with us to the car. cleverly, we made a video of the whole rental car. when we returned the car after a week, the MA suddenly had time... and lo and behold, we were effectively asked whether this "damage" was from us or not. tadaaaa, luckily we had the video - and this is "my personal opinion" - so we had to pay nothing. ….

Pros: The only positive aspect with Record-Go was the lady we did the dropping off with, who was extremely helpful and friendly.

Cons: The car rental agents (airport & in the vehicle pickup terminal) are unfriendly, they don't make any effort to help. Upon the rental, the car assigned was a Fiat 500 or similar, and I got a DR. The car was spacious and comfortable, but when it came to the engine, it was sluggish. To reach 100 km/h, it had to be downhill, and the car's fuel consumption was above 10liters per 100km. I didn't even drive 400km with the car and had to spend 77€ on 95 octane gasoline.

Pros: pick up to return went smooth

Cons: only thing I didnt like so much was the agents trying to sell me more insuance cover .

Pros: great car for the right price

Cons: rental agents always trying to get you to have extre insurance with them and getting quite forcefull with it .

Pros: Tires were unbalanced and warning light was on. Showed them this after turning on the car but refused to change the car. Came back again after a day as car dragging but again refused to change it. SPENT the entire 10 day holiday with problematic car. No concern for safety.

Cons: I have asked several times but have not received an answer as to why money has been withdrawn for a deposit from my account rather than simply locking the amount, nor have I received an answer as to when the money will be returned.

Pros: Friendly service

Pros: Staff helpful and efficient. Drop off was particularly easy with plenty of staff waiting to help.

Pros: Nothing

Cons: They stole from me regarding insurance.

Pros: They gave back the money for deposit very quickly

Cons: Additional payment for late pick-up

Cons: I wanted to upgrade at the time but looks like the car was assigned and I did not have a choice to upgrade to a bigger car. I was told it would fit 3 luggage at the back but it did not. We had to make two trips!

Pros: superb staff, heads up for Daniel, who helped us with dropping off our car

Cons: They charge an extra insurance for 250Euro even if you already take it with DiscoverCars. DiscoverCars and RecordGo seems not communicate each other

Pros: nothing special

Cons: Very aggressive trying to sell their 230$ insurance, on top of yours. Would not allow me to extend my rental agreement because I booked through your site.

Pros: Good pick up speed. Location at the airport.

Cons: No sprinkler liquid was filled.

Cons: Extra Insurance to be paid. The cost is very expensive. My car was already damaged. Difficultly to find the car and people available . Still waiting to get my fuel refund

Pros: Swift drop-off of the car.

Cons: That upon pick-up I was told that the insurance I got through DiscoveryCars would not cover a cracked window shield, or any other damage to the car which did not result from a direct accident in which the other party was known. She confused me a lot and was very judgmental when I tried telling her that I do not wish to have the insurance offered by RecordGo. She also made it sound as if I would not get my (full) deposit back, in fact, she did not even want to call it a deposit. It took so long..

Pros: Car was in a good condition

Cons: I had to pick up and carry child car seat by myself. The conditions weren’t explained well.

Pros: Quick pick up, quick drop off, clean, exact car we wanted.

Cons: Went to old office but they had moved to new location.

Pros: All person Nice

Cons: The 'NEW' Computer thing in your Office in Airport not soooo good..

Cons: forced to buy insurance

Pros: The semi-automated pick-up was really good, it saved a lot of time. There were plenty of staff available at pick-up and drop-off.

Cons: N/A

Pros: As soon as we found the desk as they had moved to a new location near the exit of the airport the agent pointed us towards a screen to do it ourselves and it worked perfectly. They even helped to look over everything when I mistakenly put the wrong date in for my driving licence, quickly solved and on our way to collect the car which was very fast.

Cons: Nothing.

Pros: There was physical presence of the personnel

Cons: They wanted to convince me to use the virtual pannel to check in and the made me spend a lot of money to cover the car by insurance

Pros: Easy drop off!

Cons: We were charged extra as our flight was late, but obviously many others were too as we had to wait for more than 30 minutes in line, after 11pm!

Pros: ease of drop off / pick up

Cons: the quality of the car

Pros: Was quick and easy

Cons: No explanation on how the electric car charging and battery life works

Pros: They were efficient and straight forward to deal with

Cons: N/A

Pros: Nothing

Cons: See above

Pros: After Discover car limited time window expired due to flight delay and they took our money the record go team helped us get on our way.

Cons: Don’t use discover card it is a tour booker that has many conditions and the price is only worth it if all the travel timing works

Pros: Fast, digital processing. Almost new car.

Pros: Good and new car

Cons: Information about exact location to drop of the car ( I found the location after spend a lot of time searching o the Google)

Cons: They charged me 120 euros for insurance saying this insurance must be done or else make deposit of 4000 euros.

Pros: Much much better than last year which was totally rubbish. Now we were thru in 10 mins!! Last year 2 hours

Pros: Easy drop off, nice car, once the paperwork was sorted very quick.

Cons: Charged an extra £10 with no explanation off our deposit even though it was a full tank of petrol and clean

Pros: All good 😊

Cons: The employees (Zarha) she was super kind and nice.

Pros: Used many times overall very good service and new models

Cons: Price creeping up

Pros: Very good price, finally good car in good condition, directly in the airport

Cons: Long waiting time for pick-up, addionally car was not ready for me (even if was booked in advance), no any check of car condition (damages etc.) with a staff neither during pick-up nor during return (had to make my own photos to be sure everything is OK), staff in the office (pick-up) was quite agressive to convince me to buy their full insurance even when I was fully insured (by other company).

Pros: Nice and new car

Cons: Rental agents at the pickup desk, all try to scare you to buy insurance from them. Very distasteful way to start your vacation with their scare tactics. They confuse you. Tell you, that you will be sorry if I don't get their insurance. They scare you to believe that the deposit made on your credit card is not coming back. Even though I said I had full coverage from DiscoverCars, they were behaving like thugs forcing you to buy their insurance. I refused their offers. But many people got tricked.

Pros: There was a large queue so the service was slow. I took full insurance out with Discovercars but the agent was very pushy about accepting their insurance ( that I declined). Had to pay €40 out of hours charge even though we were in the queue b4 11.00pm! No staff at the car garage so you need to spend a lot of time checking previous damages and marks and scratches that are not showing on the rental agreement. Non of this was explained by the agent… obviously he was miffed that I refused insuran!

Cons: The car was fine and the return process quite efficient

Pros: Easy too rent on line, and easy to return

Cons: The fact that you have to “ rent it aging” at the terminal, in order to pay, and you don’t make it clear that there is a deposit for gas.

Pros: Easy and efficient

Cons: Nothing

Pros: They were dealing with a lot of late passengers but still had a full team working so it all felt pretty quick.

Cons: The car was a little tired for such low mileage but that could just be the make and model. Taking a fuel deposit seems extreme when they already hold such a big insurance block on your credit card. Not a massive issue as they paid everything back.

Cons: The computerised option is right on display with a lot of private data visible to anyone behind me or around me. A lot of private data.

Pros: Friendly staff, decent vehicle.

Pros: car clean

Cons: Insurance taken out with Discover Cars was in my opinion mis sold as it did not cover accidents - this was pointed out at the service desk at the aiport and I had to buy additional insurance - which covered all eventualities - knowing this I would not have taken out insurance with Discover Cars & for this reason would not use Discover cars again

Pros: Quick We got a car upgrade for E20

Cons: Uncertainty over the insurance left us anxious and unsure if we had done the right thing

Pros: Record Go were excellent: friendly, efficient and professional. I’ll definitely go direct with them next time. Their cars (I booked) were superb.

Cons: Nothing at all.

Pros: They were excellent. I should have gone directly with them.

Cons: They were helpful, considerate and efficient. I will definitely book directly with them next time.

Pros: Speed of collection

Cons: Car was dented.

Pros: The first car provided was dangerous to drive, this was found out when arriving at the first roundabout from the rental car park. At speed the brakes shook the car and nearly made us crash as they were not safe. My wife and child were quite shaken from the experience. When I came back with the car to the rental car park the staff just said oh ok here’s another car. There was no concern over my family’s well being or effort to provide help from what had happened. I was not impressed.

Cons: The time to from waiting ti collect the car to leaving was 1 hour and 20 minutes this is far too long and this is not the start to a holiday desired with a young 2 year old child.

Pros: Not much

Cons: I paid for full cover when I booked. At pick was told I’d have to leave £1400 deposit that they would keep for 30 days or buy extra insurance for another £200. When I booked I purchased the full cover available.

Pros: It was nice car and best value, just had scratches on it but easily explained and helped by recommending videoing

Cons: Didn’t help on insurance question when asked as I had cover already

Pros: Very good service, everything explained very simple, beautiful car, well clean and excellent client service

Pros: Efficient expierence for collecting and drop off at Palma airport

Cons: Automated pick up and drop off was unclear what was happening during the rapid pick up and drop off.

Pros: Efficient and car was almost new

Cons: Nothing

Pros: Speed of registration if the car, efficiency of employess, the quality of services provided.

Cons: Anything

Pros: Terminals to check-in and get the car quickly

Cons: Lack of clarity on insurance

Pros: Lady who deal with damage was excellent

Cons: Waiting 90 minutes to get car

Pros: Great customer service

Pros: The pick up was easy. The car was fine and as expected. Everything went smoothly.

Cons: The queue for pick up was huge! It took ages. They needed more staff.

Pros: Good car

Cons: Hard sell of insurance, took far too long to check the car back in

Pros: The Record go staff were very friendly

Cons: The was very many scratched we took well over 20 photos and reported that to Record go before taking the car. Not too happy with the payment as we paid a deposit of €105.64 when booking on line but this wasn’t deducted from the final payment on pick up. And no spare wheel.

Pros: I liked the car, but not the service

Cons: Record go told me that I didn't had any Insurance. Wanted me to pay 168 euro extra

Cons: Rude staff unwilling to help

Pros: Close to arrivals, clean car, ok value

Cons: Too expensive to add 2nd driver, child seats very expensive (especially booster - they cost £10 but were £80 to rent for one week), inflexible paying rules re driver having to pay that held us up