Record go at Palma de Mallorca Airport

Pros: Pick& drop speed

Pros: Easy pick up, easy drop off, no problems. Fast.

Cons: A little chaotic when picking up the car: too many people in the queue, and after that, the lady at the partition handed us different keys. But it got sorted out quickly, and we got our car.

Pros: Late pick-up! Thanks to the stuff in Mallorca airport!!

Pros: Staff were very helpful

Cons: Long queue at the desk

Pros: Car return was straight forward.

Cons: Pickup was a nightmare - we, like many others, waited in a queue for around 2 hours. Customer services were abrupt and done nothing to speed up the pickup. They had around 8 machines for checkin that were sitting empty because we were told we had to queue. Once at the front of the queue we were told to go use the auto check-in machines! Unbelievable inefficiency and a frustrating ordeal allround. Completely unacceptable and not to be recommended.

Pros: Quick drop off when returning car. However, it wasn't obvious how to return keys as had to find a member of staff.

Cons: A long queue to check in at the airport, followed by another queue when picking up keys at the car park.

Pros: I am extremely dissatisfied with Record go. I was not happy with the service at any point during my experience, and frankly, I do not have a single positive thing to say about this company. I will definitely not be using their services again.

Cons: Absolute nightmare! Never use Record go. Scheduled pickup at 15h, got the car at 17h due to two massive, endless queues. Staff was extremely rude. Returning the car was a disaster horrible signage, spent 1.5 hours soaked, trying to find the garage. Staff just slapped a Google pin and ignored me. To top it off, they threatened to charge me for their own delays until I snapped at them! Awful company, zero respect. Avoid at all costs!

Pros: Very easy process

Cons: Nothing

Pros: All fine

Cons: All fine

Pros: Only guys who was giving the keys and at the return were ok

Cons: Technically it’s a scam

Pros: The drop off procedure when returning the car

Cons: The queue when picking up the car

Pros: It was easy to find Record Go and once processed it was easy to get the car and get on the road. Returns were easy too.

Cons: Had to queue for quite some time to get the car as they were so busy.

Pros: Provided car was in amazing condition even though it had some damage which was not listed on the pick-up card - staff was very nice and helpful - overall process was very good, we did not have any issues with the car so cannot judge on that part

Cons: - Long waiting queue (not their fault as there was more then 5 employees serving customers at the airport, just multiple planes landed at the same time) - damage which was not marked on the pick-up paper

Pros: Nothing, they forced us to pay for an additionele 272€ fee on top of the full coverage I paid to DiscoverCars We were told Not To Trust It and told us that the « car » was not insured with the full coverage fee from Discover cars.

Pros: Fast return of the car

Cons: Long wait to collect the car

Cons: Unhelpful agents. Car was not the station wagon (estate) booked. Apparently it was beyond their control to rectify this.

Pros: The car was excellent: super clean, almost brand new, and very comfortable to drive. The drop-off process was extremely quick and easy, and the staff member there was friendly and helpful. The rental location was also very easy to find. We also appreciated the relaxed cleaning policy, since you don’t need to fully clean the car as long as it was used normally. Overall, we are very happy with the experience and would definitely rent with Record Go again.

Cons: The pickup experience could definitely be improved. The person at the counter wasn't very friendly, especially after we declined the additional insurance. The contract and fuel policy were also not clearly explained: money was taken as a fuel deposit without properly telling us it would be refunded later. There was also no documentation in the car.

Pros: I will never rent from Record Go again. I had full coverage insurance from D. Cars. When I declined their coverage they were going to cash my 1400 euro deposit, keep it for 30 days before returning it to me.

Cons: I asked 3 times for clarification from the agent and got the same answer each time. Rather than have them keep the deposit as described, I paid their full coverage at about 90 euro. I was not happy.

Pros: Almost brand new car, clean in good condition. Desk was easy to find and overall procedure was very fast and efficient. Agents were helpful.

Pros: We got new car with 2k on odometr Prototype 3 which was pretty cool!

Cons: Everything was fine

Pros: Nothing

Cons: They were rude, tried to make us buy their insurance using manipulation techniques, missedinformed us at every time they had a chance, and were unavailable when called several times during their working hours in all the (6) phones provided. Terrible experience with record go. Never again.

Pros: The handling was efficient and satisfying

Pros: Helpful at the car park end. A bit less so at the booking desk.

Cons: Car was good, not actually what I booked but fine nonetheless. The change to automatic was actually helpful.

Pros: CAR was new and in good condition

Cons: Lady at the desk kept pushing the insurance cover from the rental company. Presented if it was almost mandatory and kept pushing even when I repeatedly showed that I was already fully covered. I am sure a lot of people that do not rent and/or travel regularly get fooled by this!

Cons: Change of car in same category was only possible against extra payment.

Pros: fast service

Cons: another car that i ordred

Pros: Nothing

Cons: Absolutely no customer service - first car broke down on the motorway, no taxi sent after multiple calls I was told to arrange it myself and it would be refunded. It has not been refunded. I was then made to pay a second security deposit for the replacement car - no apologies from anyone, impossible to get through to customer service, no emails replied to and now they have held back some of the security deposit with no explanantion

Pros: They are very dishonest

Cons: Scam merchants getting to pay for damage that I definitely did not do

Pros: Service

Cons: Didn’t receive the car that we booked for

Pros: Nice new car

Cons: Had to queue to collect the car, but only for about 15 minutes.

Pros: brand new car. in airport pick up and drop off. friendly service desk Not a huge push for selling me insurance.

Cons: not much was bad. Bit of a delay returning my direct debit money, but got all back. Not accepting of Amex - unable to say if that was not accepting any credit cards or whether

Pros: Fast pick-up and devolucion, and good rental price.

Cons: Unclear if everything was OK with car during devolucion since the car was not checked during my presence.

Pros: Everything went smooth and very fast

Cons: The first car they gave us was pretty bad smoking small. We had to change cars

Pros: Great service, easy pick up and drop off. Great vehicle supplied an upgrade on what was booked.

Cons: Nothing

Pros: Easy to drop off

Cons: Having to buy extra insurance! Felt very ripped off

Pros: Very quick and helpful

Cons: Scammed on the drop off

Cons: Was not told I would need international drivers license until pickup

Pros: Fuck all, complete rip off

Cons: Pushy assistant selling additional unwanted insurance

Pros: everything

Cons: nothing I can think of

Pros: Drop off was easy.

Cons: The agent put extreme pressure on me in an effort to force me to take accident coverage. She was extremely rude when attempting to force me to take the coverage. To the point of telling me I wasn’t listening to her. The car were multiple scratches and scuffs on the car not written on the check list that I was afraid they would be recorded against me. I did take a video explaining the date and recording all of the scratches and dirt on the car.

Pros: The upgrade of the car. Very nice and clean.

Cons: I booked trough an external party incl. insurance. Still had to sign for extra deposits on arrival. That was taking a while.

Cons: Slow, rude, unhelpful

Pros: Nothing really!

Cons: Slow service, unfriendly staff, nickel and diming customers

Pros: Easy to find and pick up was quick.

Cons: The car provide was not the paid category, but that didn’t really bother us. The fact that the car had a huge dent in the passenger door, did put us a bit off. There was also one lady working there who we saw at pick up and drop off, who was definitely in need of a vacation. She was rude to customers, but we were lucky to have only witnessed it and not had to experience it as both times someone else helped us.

Pros: I had to rebook seeing they never received the payment from discovercars.com. Cost me double in the end

Pros: Excelente servicio

Cons: The condition of the car wasn't the same as it was written on the paper, before I used it.

Cons: There were so many additional charges on top we should have gone to another company that didn’t have an hours queue at the airport.

Pros: Very nice and helpeful staff at Palma di Maiorca location

Cons: Nothing!

Pros: Good initial price

Cons: Agent took 900 Euro deposit from our credit card as we had our own collision insurance as well as a 90 euro deposit for fuel...and said it should be refunded within 30 day!!

Cons: Queueing - only 2 members of staff in office.

Pros: Speed and value

Cons: Could have done with one more service agent helping with the self service screens at the airport. She was having to run back and forth across the office a lot.

Pros: Absolutely nothing. Would never use them again.

Cons: When we got to the airport in Palma, we had to wait over an hour in the queue for your partner company (RecordGo) and then the price we were quoted from you wasn't honoured by them, they had a higher day rate for adding a driver and wouldn't honour the rate we had agreed with you. When I disputed this, the agent threatened to call security on me.

Cons: They are a very bad company have charged me for everything that the car had because I only had photos of the damage not a video it’s shocking do not use

Pros: Pick up and drop off speed

Pros: It was a very simple and straightforward process to collect and return the car. The car was in very good condition.

Cons: Long queue when we collected the vehicle.

Cons: This company are a disgrace they had no staff on the wait was unbearable staff were shouting at customers …. Shocking

Cons: The car tends to go to the right, none told US about this problem. About small damages, we signed the paper before seeing the car and ,when asked, they answered " make a video and discusso in case when you come back"

Pros: I did not like anything

Cons: the service, the car the follow up the treatment

Pros: Good value for money

Cons: Long line at the AirPort and the personell was not kind

Cons: Pick up took a very long time with many more clients than people available to help. The automated machine for check-in was not intuitive and still needed authorisation by a staff member

Pros: everything was realy smooth

Cons: to pickup the car it takes a bit long

Pros: Le tarif proposé

Cons: J avais pris une assurance tout inclus sur le site lors de la reservation et sur place, on m a demandé de souscrire une autre assurance. 2h d attente pour récupérer la voiture

Pros: Easy and fast service with no issues.

Cons: Operator that served us pressured us into buying cover which turned out to be more than the actual cost of the rental that I initially payed for which meant I was left to pay quite a large amount. The operator made out that the additional cover was mandatory and that I would need to purchase it, which left us feeling 'scammed' afterwards, as this was not made clear for us. If I knew this prior to booking I would have not chose to rent the car.

Pros: Car was perfect automatic and a hybrid

Cons: We had to pay extra insurance becaus ei booked the car but we only had my husbands card to pit the excess on... cpst us 140 euro more after already paying for full insurance

Pros: Car was covered in scratches. Phone charger was damaged. Car was not a Fiat 500X or similar

Pros: Relatively quick pick up and return.

Cons: I was given a vehicle twice as big as I had booked. It had several marks on the bodywork which were not shown on the pick up paperwork.

Pros: Nothing

Cons: Persistently trying to sell their insurance, they wouldn’t come and look at the damage I wanted to point out to them didn’t show me around the car to explain how to start the car or how to open the fuel cap.

Pros: Friendly and helpful personnel. Got Upgrade after complaint of non working seat belt. Car technically is n good condition.

Cons: First car had non working seat belt at one backseat. Both cars had about 5-10 damages outside.

Pros: convenience and speed

Cons: costs

Pros: The pick-up went faster than normalt at Record, there where not so many people in line

Cons: …

Pros: The location in the terminal was excellent. Machines meant there was no queue. Great service and value for money.

Pros: Supplied large SUV - Alfa Romeo with damage to many body parts, non functional rear seat belts. Had to return car for guest visitors. Smaller suv auto car would have been fine, advised this large one was all they had and had to pay much more money to get a car from them, they did not appear to acknowledge I had picked, paid deposit. To you. The car had a large piece of flooring hanging down behind front passengers wheel! Exceptionally unsuitable car.

Cons: Car type unavailable, not booking direct showed lack of interest, charged more as the insurance surcharge was essential on the car provided, Sendinding a car out with rear seatbelts notoperational was dangerous to say the least, was advised that I should have told them if I was going to have rear passengers! Never again!

Pros: Quick service, car in good condition.

Cons: They required me to pay additional insurance because I used AMEX card, in practice more-than-doubling the final cost of the car rental.

Pros: Very efficient.

Cons: No problems

Pros: Great service and delivery. The car was clean and well maintained. Agent was very helpful and check in and out were easy too

Cons: Not really an issue with recordgo. Our flight was slightly delayed and we were charged an out of hour service fee even though the airline will not refund it . The car had few scratches and dents but nothing major . All in all it was a great experience with recordgo

Pros: It was quick and easy

Cons: They say that you need to check the car and report for any damages which are not already mentioned in the contract, but when I went back they said take the photos now and show it when you return the car. While retuning the car, they didn't check it in front of me to show them if in case they have doubts. So until you get your deposit back you are in dilemma if it's all fine or not. But i got the deposit back within a week, so it was all fine.

Pros: Nothing

Cons: Unfriendly staff

Pros: Quite speedy.

Cons: We first got a car of which one of the indicators wasn't working, but they gave us another car very easily and quickly. But with the new car the screen wiper wasn't good anymore. But we only found out when we were already on the road. It would be good if they checked the cars a bit better before handing them over.

Pros: Nothing really, it was what could be expected.

Cons: Read the review.

Pros: I had a very bad experience with Record-go!I book 2 weeks ago a car for a family trip,when we go to Recorgo in aeroport Palma de Mallorca,from desk told us,don’t have car which I book and if we want to take another car,but smaller and tomorrow to come back to change!We accepted,we paid 401 € and when we see the car,Fiat 500,very very small,we had a big luggage,a pushchair !We came back to desk and want to take money back but gay from desk refuse to give our money back!Don’t recommended

Pros: The car rental company refused to let us have the car until we paid their insurance. It was a total rip off

Cons: Nothing

Pros: nothing

Cons: never received the car

Pros: Good price and value for the cars

Cons: The staff are not cooperative and they don't answer questions.

Pros: nothing

Cons: absolutely arrogant behavior of all staff. Forcing their insurance policy, not complying with the conditions, difficulties with handing over and taking over the car, billing the amount of "insurance for a full tank" in addition without warning, which they did not return.

Cons: The return he agent at recordgo was disrespectful

Pros: Nothing, this company should be closed for business since its a skam

Cons: They charged us for a damage in the car that we didnt make. They gave us a car that had a lot of damage (that was disguised) and then when we came to get it the lady went immediatly to that spot and pointed to the damage and charged for it

Pros: The air con was not working , the left passenger window would not fully wind up, the air vents made a loud whirring noise

Cons: Very very pushy to get us to take out extra insurance after I had already paid for full cover with booking .com … this is now the amount they have taken from our deposit claiming we had damaged the car when we clearly had not !

Pros: The pickup was easy to find, smooth and fast. Got a fairly new and really nice car (hybrid with automatic transmission) despite booking the economy option. The car performed flawlessly during our stay with great gas mileage. Drop off was easy and smooth too. The deposit for the gas was refunded in a couple of days. Overall great experience.

Pros: N/A

Cons: Where to start. The cost on Discovery Cars was not the same. The process to get the car was long and manual. I did not get a receipt on my rental from my agent and did not get any information about the damage on the car. I am sure they will try to rip me off due to some made up damage or hidden fee.

Cons: The Rental Car agent charged me 89.35 euro for the petrol since I already filled up full Tank before drop off. And I did emphasize to the go record agent we will fill up full tank when return. And he said once return and check , the full tank money will be return back to my account. But now I checked with the rental agreement, they put the full tank charge with the rental charge together. It’s like a scam.

Pros: Actually nothing was comfortable during the process, except maybe the car was in good condition although the change of motor oil should have been done 600km ago and the damage in the front right wheel, that I am not responsible for and I got charged for it.

Cons: 1. The contract agreement path the airport, had to wait about 60 minutes on line. I was travelling with a newborn and there was a preferred line for families, but when asking for that, the RecordGo asked which car I had reserved and that I had to go back on line. 2. I got no copy of the signed contract agreement. They weren’t able to send me a pdf or something like that. I had to take a picture of their pad. 3. Car pickup, no real hand over, just the keys 4. Drop off, again, just the keys

Pros: Quick and efficient

Cons: Nothing

Pros: ils ont remboursé le lendemain la caution du carburant . pour ce qui est des 1200 de caution ...a suivre

Cons: pas de contole de la voiture au départ. on vous donne les clefs et vous allez la cherche au garage. on vous fait signer le contrat dans le terminal . sur celui ci sont deja noté les chocs sur la voiture. quand on récupére le voiture il y a d'autres chocs . une machine pour enregistrer le numero de location. le plein n'etait pas au maximum

Cons: Our plain was delayed and we only just reached the office before closing time. Could the office open longer when plains with clients are delayed?

Pros: Value for money.

Cons: Ordered manual non ev and got automatic hybrid which we had never driven before and there was no manual with oil maintenance alarms going off that we could not stop. Fact that no one responded to an incident.

Pros: Bis zu der Abrechnung eigentlich alles! Jetzt nichts mehr! Nie wieder....!!!!

Cons: Nach abgabe des Fahrzeuges werden uns diverse Schäden am Auto in Rechnung gestellt die wir wie verschuldet haben. (Schaden auf dem Dach) Das gleiche haben unsere Freunde zeitgleich beim gleichen Anbieter erlebt.

Pros: digital check-in is good, but takes a lot of time

Cons: the car was not clean and in poor condition, at this price and almost off-season rather a no-go

Pros: Nothing.

Cons: Queued for nearly 1. 5 to collect the car. Record Go had a different policy to discover cars which meant we had to pay an extra £137 at the desk. Not happy at all. Unfriendly desk advisor.

Pros: Loved the on-screen check in

Cons: Nothing, all was great

Pros: Plenty of service agents desks and even self service options.

Cons: The agents at the car collection. You showed them your paperwork and they barked the car parking lot number. No handover at all. No customer service. When handing back the car, I went to the drop off desk only to be be told to go and find an agent myself and get them to check the car with me. That person was extremely courteous and polite.

Cons: No pick up user support.

Pros: Drop off nice and simple with helpful staff

Cons: Queues and lack of organisation when at the desk, should have more assurance and separate queue for reserved cars

Pros: Efficient

Cons: Rushed/No care

Cons: car was asking for oil change car was without windshield fluid could be more clean interior car had a lot scrathes

Pros: Fast and friendly. We were fast tracked at pickup on account of us having a baby with us.

Cons: The office in the arrivals hall was closed. There was a sign redirecting us to another office in arrivals.

Pros: Nothing

Cons: Sus servicios no estan en linea con lo que se ofrece en las plataformas

Pros: As above. Very convenient

Cons: Interior of car could have been cleaner

Pros: It was cheap, but you get what you pay.

Cons: Overall service. One hour waiting for the car. Charged me for problems I had not caused. The car was very beaten up, and unfortunatelly I did not see a very small damage on the wheel, which they charged me and I am absolutely certain I did not do it. They force you to get their insurance. If you don´t get, you are in troble.

Cons: The wait to collect the car on arrival was not a good exper. The queue was very big, which I understand arriving in the airport at 8:30pm. But the management of the queue was chaotic.... People queuing watched as others skipped and went straight to the machines and the staff helped them. Either everyone queues in the same queue, in which case the way people leave to collect cars should be clearly marked "exit only". Or if there are meant to be two separate queues, this should be clearly marked.

Pros: Efficient handover of car on hire completion

Cons: Big queues on arrival and difficult to use self serve terminals

Pros: Good in English speaking. Dirty seats otherwise a very good car.

Cons: Dirty seats otherwise a very good car

Pros: There was a car.

Cons: Literally the worst car rental experience I’ve ever had. See the reasons above.

Cons: They force you to buy their insurance for €198 or you have to pay an £1800 “refundable” deposit. Despite me already having full coverage through Expedia. Outrageous. Zero stars if I could

Pros: Friendly staff. Easy to drop off.

Cons: Long queue to collect car

Pros: Not much. Avis, Alamo Hertz etc are better all round.

Cons: Down grade of the car I was reserved

Cons: Very good although on line car collection meant entering information you already had about me.

Pros: Ease in uk of booking but said nowhere of extra fee.

Cons: Booked in UK via web. Upon arrival even though booking said covered all the hire with insurance agent on desk said didn’t cover scratches, breakdown urgency. Felt very ripped off but had no choice to pay extra cover on the day due to risk.

Pros: Very helpful staff. Explained things very clearly at the time of pickup.

Pros: Value and quick drop off

Cons: Long queues at check in

Pros: People were friendly and helpful. Made it easy once we got in front of someone.

Cons: We felt pressured to take on another insurance policy that we looked into afterward that seemed unnecessary. We were presented with $1,200 option and a $260 option. Didn't appear that we really needed either.

Cons: Computers were down , took 2.5 hours to pick up car … terms offered were different from contract.. disappointed

Pros: kind staff, easy to find car, car clean and okay.

Cons: desk in bagage area closed and phone nos did not work. all car lots were occupied at arrival and staff did not communicate well.

Pros: Drop off was very easy

Cons: Massive Que to collect the fact we had to get more insurance but paid for insurance when booked the car originally on line

Pros: nothing. it was average at most

Cons: very long wait time for pick up. didnt get fuel deposit back even though fuel tank was full

Pros: Quick and efficient service, no hassle with reporting damage just take photos at pick up

Pros: Car was not washed but service good At drop off no report handed out . That leaves room for later claim. I had verbal statement everthing ok Hopefully my deposit will be freed soon

Cons: The car steering was right

Cons: Problems with car drop. Agent didn’t record car damage effectively.

Pros: As you can see it was very poor. The guy (manager) at the desk litterly called Discovercars scam. ‘Which car is fully insured, what is the carplate number, it is my car, who is discovercars’ he said. The car we get was pretty damaged and totally basic.

Cons: It was awefull, never again!

Pros: Car was fairly new and large with plenty of space Drop-off quick and easy, deposit returned quickly

Cons: There was a long queue, we were then told to use a machine which took all my details etc.. then told me a car couldn't allocated, had to wait again for a person who took time and tried to sell me all the extras Had to pay for fuel up front which wasn't clear from the booking.

Pros: N/A

Cons: I recently rented a car that was marked as having no damage on the rental agreement. However, upon returning the car, I was charged for marks on the alloys. The car had over 24,000 kilometers on it, and I am certain that I did not cause any damage to the wheels. I was unhappy with the condition of the car from the beginning, and the additional charges were unfair and unwarranted.

Pros: Returned excess

Cons: They gave car with lots of defects and refused to define them in contract.

Pros: very efficient

Cons: nothing

Pros: good car and easy proccess

Cons: long queue when picking car..they want information which they can have from my reservation.

Pros: The English lady that dealt with us during the drop off was very helpful and friendly. Having used them more than once, I would definitely recommend Record Go.

Cons: The car had a fair few dents and marks around. These were all indicated on the rental sheet.

Pros: Car was viryually new and very clean, no damage. Staff were friendly and efficient. Quick pick up and drop off process. Conveniently located within the airport. Overall very good.

Cons: No complaints, did what it said on the tin!

Pros: Drop off was efficient.

Cons: Only accepted AMEX if you paid a fee. Very misleading. Car stated it had full tank of fuel but did not so had to refuel the car. Agent at car pick up was very hesitant on buying extra insurances/policy when I had already purchased fully protection from Discovercars.

Cons: where is my refund / explanation ?

Pros: Quick and efficient

Cons: Nothing

Pros: Very speedy pick up

Cons: nothing

Pros: First time renting car from Record-go. Very nice handling at servicedesk. The car was very good. I will be back.

Pros: Easy dropping off the car and that the car was almost brand new.

Cons: When picking up the car you have to fill out forms on self-service machine, which is pretty time consuming and should be filled out by an employee. I can understand that this is to stop the queues, but still it took some effort and more time. Also if you have any questions there is no way to contact rental agents (the number automaticaly goes to the machine which points you to the website).

Pros: Nothing

Cons: No intro to car operation and no manual for car.

Pros: None

Cons: Time took collecting car 2hrs still had to book at airport although precooked on line

Pros: Easy pick up and drop-off procedure, parking close to terminal

Cons: Pressure to buy additional services: insurancw, assistance

Cons: Podana cena przy rezerwacji jest nie prawdziwa. Przy odbiorze musiałem dopłacić 2 razy więcej niż to było ustalone

Pros: everythig was great, fast

Cons: nothing

Pros: Szybkość, kaucja za paliwo oddana na drugi dzień

Cons: Dostaliśmy inny samochód , większy, przez co więcej palił paliwa.

Pros: Nothing

Cons: Long waiting Line at the desk We where helped at a machine but the women that helped us walked several times away. In the voucher was a deposit of 900 euros that is already much, but we had to give an extra deposit for fuel. The extra driver was 68 euro and not 58 what was in the voucher. We did not get a paper that we delivered the car in good order, the man said we did but he did not give a signed paper.

Pros: Lot of area stations to checkout

Cons: Had to get the extra insurance.

Pros: Quick and professional pickup (huge office and no real queue!), car in mint condition, easy to find pick up and drop off.

Cons: The only problem was that there were no available RecordGo parking spaces on drop off, and the staff insisted that I drive in circles looking for a spot instead of just taking the car from me. The drop-off took almost half an hour as a result because more and more people kept coming in, looking for a place to park. I'm glad I was there early.

Pros: Good.

Cons: The insurance

Pros: Friendly staff, desk and car easy to find.

Cons: Can't fault it

Pros: They where closed when we where about to pick up the car

Pros: Service provided by Record go was really good. I am not sure if Discovercars works properly and sent the information about my voucher to Record go.

Pros: Record go didn't

Cons: He tenido que dejar 1200€ de fianza cuándo he pagado seguro completo con discovercars

Pros: Onsite at airport

Cons: 1. RecordGo charged me significantly more for the rental than quoted on DiscoverCars.com. 2. Car was very new but had significant scratches. It forced taking extra insurance to avoid being geld liable 3. Very slow at rental desk

Cons: I rented an electric car and there was no literature about how to charge in Mallorca. It turns out that a USA phone service cannot download Repsol app to pay for fast charger. Very difficult. And agents weren’t sympathetic at all. Not a good experience w Record Go.

Pros: Everyone was very nice and helpful

Pros: Simple and direct.

Cons: Could have been given more information about the unannounced free upgrade, rather than simply being given the key an left to get on with it. I had to ask 2 different members of staff how to start the car and how to move the driver's seat.

Cons: nobody wanted to check the car's condition at pick-up (even when we asked, told to just take pictures of any damage), no written confirmation car was Ok at drop-off (even after asking repeatedly), 100 euro fuel cost added at the start and only verbal promise to get a refund if car returned full, refund of fuel will take 7 days, refund of security deposit will take 30 days!! I want to know that kind of info when I book, not when I'm at the rental office.

Pros: Efficiënt in pick up. Car according to expectations. Very clean

Cons: Unfriendly upon return. After second question agreed to check the car. They are contesting the car wasn’t returned full, although it was. Hopefully they will refund the fuel charge initially taken from my VISA

Pros: Rental charge was fine, and there were no surprise additional charges, which was good. Car was a delight.

Cons: I always felt that they'd try to squeeze extra cash out of me for the smallest reason, though my fears were not realised.

Pros: Car was nice and staff friendly.

Cons: Didn't want to check car condition when dropping off. I then had a subsequent email informing me there was damage underneath car. Photograph not clear and I had no chance to inspect. Very lazy approach and unfair as cannot question.

Pros: Easy to deal with

Cons: Tried to pressure sell additional insurances even though I mentioned I had a separate policy

Cons: Absolute trash company

Cons: Ma carte a bloqué lors du paiement du siège enfant, il a des lors été impossible pour les personnes de record go d’accepter un paiement par un autre moyen de paiement (autre carte ou cash). Il s’agit de la sécurité de mon enfant mais il était impossible pour eux que je paye d’une autre façon le siège. J’ai donc du louer sans siège auto et me débrouiller par un autre moyen pour louer un siège auto.

Pros: Liked the efficiency at the airport and simple drop off

Cons: Record go using partners such as Discovery cars that has poor consumer information and also the car had many scratches

Pros: Very fast procedure.

Pros: Et je pense qu’avec la combinaison de la caution et de notre assurance nous aurions été correctement servi. Aujourd’hui nous avons le sentiment d’avoir eu des voleurs et nous avons perdu 230€.

Pros: It was quick and efficient with no pushy insurance sales

Cons: Nothing.

Pros: We were given a hybrid Lexus which was a nice surprise and saved us money! We also were pleasantly surprised they didn't take a huge bond as we had been informed they might.

Cons: We would have liked them to be open when dropped of the car at 6.50am so they could check and we could hand over our gas receipt as requested. But all went OK.

Pros: Terrible service. We couldnt do the deposit with a creditcard of another person. Because of that, we needed to pay the full amount of 200!!! Euro’s extra for full protection. That was more expensive than the car itself.

Cons: Nothing

Pros: It was a nice car

Cons: The first driver had a limit of 1000 euro on his creditcard, and me als his girlfriend could not do the authorization. The men at the desk says that he could make me the second driver, and then I could do the payment, but when my card was already in the machine, the manager came and canceled it. The only option was to pay 198 extra for the full insurance, but we already had that option with discover cars. When we picked that option we should get the second driver for free. but we didn’t get that

Pros: Rather efficient process. The car I ssigned was not quite what I ordered (I know, it says "SImilar), but overall of a higher class.

Cons: Time spent to pick up the car. Although RecordGo location has many desk points it can get very busy upon arrival of a next flight.

Pros: Numerous agents at desk on arrival ensured a quick pickup and dropoff

Pros: Fast, fair, good car condition. It was first time that we got the same model we made reservation for.

Cons: Difficult to find office at the Mallorca airport if arriving after 11.00 pm. The first office we walked by when arriving to the airport was closed, with a note saying “we are at the other office” with no directions where that other office might be :-). The clerk at the store next to that was probably used of being asked for directions all the time :-)

Pros: Speed at desk

Cons: The walk to the rental desk

Pros: Car was clean and nice. The people were informative

Cons: The only piece they left out was again checking with a person outside to get the keys.

Pros: good car

Cons: too long time with paperwork

Pros: The service from RecordGo was great and I was very happy with them. I was not happy with Discover Cars.

Pros: Continued. iDP…….My sister also rented a car in Mallorca and wasn’t asked for the IDP either.

Cons: Nothing. Hated them and the whole experience

Pros: Cheap and good car

Cons: Trying to oversell insurance

Pros: Friendly and helpful staff.

Cons: Did not receive a list of existing damage on the vehicle.

Pros: Quick collection

Cons: Took a few minutes to locate agent to drop off

Pros: The car rental agents were nice and helpful

Cons: The company policy of not handing over the sheet (nor via email) with all the car’s scratches and bumps. You’re supposed to take pictures of everything and, when you bring the car back, if there’s something you have to show them the pictures justifying that it was already there… Fortunately it was easy to give it back, but I was a bit worried during the trip thinking that I might have to discuss or argue over some scratches that were already there.

Pros: Car was very damaged

Pros: Quick

Cons: The sign posts at the airport are TERRIBLE.

Pros: fast and easy

Pros: Busy location in Palma, yet line moved quickly thanks to well staffed representatives and kiosks available.

Cons: Based on roads, reserved smaller car and received larger mid-size SUV. Requested car reserved after visually seeing two in lot but agent not willing to make change. Only negative part of experience.

Pros: Staff were friendly, no hassle at all at drop off

Cons: The length of time waiting at the desk in the airport was terrible

Pros: the upgraded car (out of cars I ordered)

Cons: terrible pick up experience

Pros: Newer car, easy to pick up and drop off process. Big, no huge selection and friendly staff. And Will be using them in the future for sure.

Cons: Everything for perfect for me.

Pros: Seemed to be geared up for efficient service

Cons: Completely disinterest shown by all but 1 of the 10 staff available. Only one customer before us and after he left, no-one acknowledged our presence. Chatting to colleague when we were eventually served. No explanation given about paperwork provided. No key supplied so had to wait at departure office. No assistance to find car.

Pros: Open after opening hours

Cons: Old damage not reported. Fortunately we made pictures up front. However, when dropping off the car the damage was again not registered. Makes you think hey wait till a customer doesn’t make a picture upfront…

Pros: very efficient

Cons: did not give car park floor or mention the car park office for keys

Pros: Ease of use pick up and drop off. In general procedure worked well from start to finish, with exception to point below.

Cons: Unable to contact anyone, when key was thought to be missing, calling numbers listed on booking, before 23:00hrs as well (stated office hours) these were listed as contact points. I believe a contact point is needed for issues if they arise, in another country, alone, when an issue arises, it’s worrying.

Pros: Effectiveness.

Cons: The car was a little bit dirty in the outside.

Cons: I requested the low mileage and new car but I got the car with the high mileage and with visible car body dents after the accidents and scratches. It doesn’t cost the money I paid. The car representative didn’t inform the car damages.

Cons: They was trying to sell insurance eventhough knowing that i have brought full insurance on discover car .Kind of they were trying to misguide and provides wrong information about car had no damage even we found few scratches while inspection.

Pros: I spent only 5 minutes at Just Go Box, get PDF to e-mail, than in pick-up office grabbed keys without any other needs. On DiscoverCars I have paid FullCover and RecordGo accepted it without any suspension. I was paying via DebitCard, no deposit was taken (except 137€ to full tank, which was returned to card within 40 hours).

Pros: Car we received was OK and in accordance with our booking.

Cons: To be honest, we didn’t like our experience with RecordGo and will most likely never use their services. Will also not recommend them to others. Main reason for that is their policy and not being transparent - on the page of discover cars there are certain information listed, and when you get to the counter they explain you their additional conditions. you need to pay their insurance (how they call it), and insurance you can pay via doscover cars is not valid for them. Really bad experience.

Cons: We were an hour too early and we had to pay extra to get the car. They were very insistent to take out extra insurances

Pros: Whole process was quick and simple. We'll organised business, and the queue was smaller than others at the airport!

Cons: No issues at all

Pros: Quick and didn't force us the added insurance

Cons: One of the agents wished us 'good luck' when he saw that we didn't have the extra insurance - unkind and unprofessional

Cons: One tire had a slow puncture which starting going down immediately after driving away. I needed to pump it up a few times.

Pros: Very helpful and proactive Agent at pick up. Little to no queue at a busy time.

Cons: We wanted to try and extend our booking. No telephone number that worked and no way to do this on the Web site.

Pros: efficacité , voiture correct

Cons: Consommation importante et moteur poussif. Niveau lave-glace vide ( deux utilisations et "à sec").

Cons: Don’t like console I have to complete and then agent to recheck the same, waist of time. Agent was not able explain why I have got this car model but not another. Strange rule of last bill of fuel to be done within 10km radius of airport. Car was a bit dirty, and I didn’t have windows washing fluid - that was almost dangerous situation on the road when I wanted to clean dirty window and became for a few seconds blind because of now liquid.

Pros: The service was terrible, they tried to take the deposit from us twice which was incredibly disappointing. They also gave us no information about the charging situation.

Cons: Absolutely would not recommend this service to anyone.

Pros: Quick, friendly and honest

Cons: A large scratch on the car wasn’t recorded

Pros: Fast , many employees to handle all the clients that are arriving.

Cons: They put a lot of pressure to take their insurance and they precharge you a full gas tank, even if they refund you at the end…

Pros: Nicolás the representative was really patient and nice! He helped us a lot deciding

Pros: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.

Cons: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.

Pros: They moved relatively quickly taking into account that it was really crowded.

Cons: The insurance was way more expensive than on discovercars

Pros: nothing. its a joke.

Cons: we will definitely not recommend! the company is the purest disaster! inflexible, not all credit cards are accepted... bad. when we went to get the car, no one came with us to the car. cleverly, we made a video of the whole rental car. when we returned the car after a week, the MA suddenly had time... and lo and behold, we were effectively asked whether this "damage" was from us or not. tadaaaa, luckily we had the video - and this is "my personal opinion" - so we had to pay nothing. ….

Pros: The only positive aspect with Record-Go was the lady we did the dropping off with, who was extremely helpful and friendly.

Cons: The car rental agents (airport & in the vehicle pickup terminal) are unfriendly, they don't make any effort to help. Upon the rental, the car assigned was a Fiat 500 or similar, and I got a DR. The car was spacious and comfortable, but when it came to the engine, it was sluggish. To reach 100 km/h, it had to be downhill, and the car's fuel consumption was above 10liters per 100km. I didn't even drive 400km with the car and had to spend 77€ on 95 octane gasoline.

Pros: pick up to return went smooth

Cons: only thing I didnt like so much was the agents trying to sell me more insuance cover .

Pros: great car for the right price

Cons: rental agents always trying to get you to have extre insurance with them and getting quite forcefull with it .

Pros: Tires were unbalanced and warning light was on. Showed them this after turning on the car but refused to change the car. Came back again after a day as car dragging but again refused to change it. SPENT the entire 10 day holiday with problematic car. No concern for safety.

Cons: I have asked several times but have not received an answer as to why money has been withdrawn for a deposit from my account rather than simply locking the amount, nor have I received an answer as to when the money will be returned.

Pros: Friendly service

Pros: Staff helpful and efficient. Drop off was particularly easy with plenty of staff waiting to help.

Pros: Nothing

Cons: They stole from me regarding insurance.

Pros: They gave back the money for deposit very quickly

Cons: Additional payment for late pick-up