Palma de Mallorca Airport (PMI), Mallorca, Spain - Balearic Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Palma de Mallorca Airport

Aeropuerto de Palma de Mallorca, 07611
0034 600 907 087 / 0034 600 907 275 / 0034 610 565 570 / 0034 610 530 091 / 0034 610 565 503
Pick-up instructions
Go to the office located in the arrivals hall. Once you have the rental agreement, leave the terminal and go straight ahead towards the car park building which is in front of the terminal. Enter the building. The staircases to access the car park are just behind the cafeteria. Go up to floor 1. Access inside of the car park through the right-hand door and you will find the Record go pick-up office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-00:00
Tue:23:01-00:00
Wed:23:01-00:00
Thu:23:01-00:00
Fri:23:01-00:00
Sat:23:01-00:00
Sun:23:01-00:00
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Opel Corsa
May 23, 2024

Pros: Quick and efficient

Cons: Nothing

United Kingdom
Opel Corsa
May 18, 2024

Pros: Very speedy pick up

Cons: nothing

Sweden
Opel Corsa
May 5, 2024

Pros: First time renting car from Record-go. Very nice handling at servicedesk. The car was very good. I will be back.

Poland
Toyota Corolla
May 4, 2024

Pros: Easy dropping off the car and that the car was almost brand new.

Cons: When picking up the car you have to fill out forms on self-service machine, which is pretty time consuming and should be filled out by an employee. I can understand that this is to stop the queues, but still it took some effort and more time. Also if you have any questions there is no way to contact rental agents (the number automaticaly goes to the machine which points you to the website).

France
Toyota Corolla
April 30, 2024

Pros: Nothing

Cons: No intro to car operation and no manual for car.

United Kingdom
Opel Corsa
April 29, 2024

Pros: None

Cons: Time took collecting car 2hrs still had to book at airport although precooked on line

Poland
Fiat 500
April 29, 2024

Pros: Easy pick up and drop-off procedure, parking close to terminal

Cons: Pressure to buy additional services: insurancw, assistance

United Kingdom
Fiat 500
April 28, 2024

Cons: Podana cena przy rezerwacji jest nie prawdziwa. Przy odbiorze musiałem dopłacić 2 razy więcej niż to było ustalone

Slovakia
Opel Corsa
April 28, 2024

Pros: everythig was great, fast

Cons: nothing

Poland
Fiat 500X
April 26, 2024

Pros: Szybkość, kaucja za paliwo oddana na drugi dzień

Cons: Dostaliśmy inny samochód , większy, przez co więcej palił paliwa.

Netherlands
Opel Corsa
April 25, 2024

Pros: Nothing

Cons: Long waiting Line at the desk We where helped at a machine but the women that helped us walked several times away. In the voucher was a deposit of 900 euros that is already much, but we had to give an extra deposit for fuel. The extra driver was 68 euro and not 58 what was in the voucher. We did not get a paper that we delivered the car in good order, the man said we did but he did not give a signed paper.

Denmark
Seat Arona
April 25, 2024

Pros: Lot of area stations to checkout

Cons: Had to get the extra insurance.

Poland
Toyota Corolla
April 23, 2024

Pros: Quick and professional pickup (huge office and no real queue!), car in mint condition, easy to find pick up and drop off.

Cons: The only problem was that there were no available RecordGo parking spaces on drop off, and the staff insisted that I drive in circles looking for a spot instead of just taking the car from me. The drop-off took almost half an hour as a result because more and more people kept coming in, looking for a place to park. I'm glad I was there early.

United States of America (USA)
Seat Arona
April 21, 2024

Pros: Good.

Cons: The insurance

United Kingdom
Opel Corsa
April 19, 2024

Pros: Friendly staff, desk and car easy to find.

Cons: Can't fault it

Sweden
Toyota Corolla
April 15, 2024

Pros: They where closed when we where about to pick up the car

Poland
Opel Corsa
April 3, 2024

Pros: Service provided by Record go was really good. I am not sure if Discovercars works properly and sent the information about my voucher to Record go.

United Kingdom
Toyota Corolla
April 3, 2024

Pros: Record go didn't

Spain
Seat Ateca
April 2, 2024

Cons: He tenido que dejar 1200€ de fianza cuándo he pagado seguro completo con discovercars

United Kingdom
Fiat 500
March 23, 2024

Pros: Onsite at airport

Cons: 1. RecordGo charged me significantly more for the rental than quoted on DiscoverCars.com. 2. Car was very new but had significant scratches. It forced taking extra insurance to avoid being geld liable 3. Very slow at rental desk

United States of America (USA)
Fiat 500
March 19, 2024

Cons: I rented an electric car and there was no literature about how to charge in Mallorca. It turns out that a USA phone service cannot download Repsol app to pay for fast charger. Very difficult. And agents weren’t sympathetic at all. Not a good experience w Record Go.

United States of America (USA)
Seat Ateca
March 17, 2024

Pros: Everyone was very nice and helpful

United Kingdom
Opel Corsa
March 14, 2024

Pros: Simple and direct.

Cons: Could have been given more information about the unannounced free upgrade, rather than simply being given the key an left to get on with it. I had to ask 2 different members of staff how to start the car and how to move the driver's seat.

Belgium
Fiat 500X
February 19, 2024

Cons: nobody wanted to check the car's condition at pick-up (even when we asked, told to just take pictures of any damage), no written confirmation car was Ok at drop-off (even after asking repeatedly), 100 euro fuel cost added at the start and only verbal promise to get a refund if car returned full, refund of fuel will take 7 days, refund of security deposit will take 30 days!! I want to know that kind of info when I book, not when I'm at the rental office.

Belgium
Alfa Romeo Stelvio
February 18, 2024

Pros: Efficiënt in pick up. Car according to expectations. Very clean

Cons: Unfriendly upon return. After second question agreed to check the car. They are contesting the car wasn’t returned full, although it was. Hopefully they will refund the fuel charge initially taken from my VISA

United Kingdom
Fiat 500
February 8, 2024

Pros: Rental charge was fine, and there were no surprise additional charges, which was good. Car was a delight.

Cons: I always felt that they'd try to squeeze extra cash out of me for the smallest reason, though my fears were not realised.

United Kingdom
Opel Corsa
February 4, 2024

Pros: Car was nice and staff friendly.

Cons: Didn't want to check car condition when dropping off. I then had a subsequent email informing me there was damage underneath car. Photograph not clear and I had no chance to inspect. Very lazy approach and unfair as cannot question.

United Kingdom
Seat Arona
December 29, 2023

Pros: Easy to deal with

Cons: Tried to pressure sell additional insurances even though I mentioned I had a separate policy

United States of America (USA)
Toyota Corolla
December 24, 2023

Cons: Absolute trash company

France
Fiat 500X
November 6, 2023

Cons: Ma carte a bloqué lors du paiement du siège enfant, il a des lors été impossible pour les personnes de record go d’accepter un paiement par un autre moyen de paiement (autre carte ou cash). Il s’agit de la sécurité de mon enfant mais il était impossible pour eux que je paye d’une autre façon le siège. J’ai donc du louer sans siège auto et me débrouiller par un autre moyen pour louer un siège auto.

Sweden
Alfa Romeo Stelvio
November 6, 2023

Pros: Liked the efficiency at the airport and simple drop off

Cons: Record go using partners such as Discovery cars that has poor consumer information and also the car had many scratches

Slovenia
Fiat 500
November 4, 2023

Pros: Very fast procedure.

France
Fiat 500
November 2, 2023

Pros: Et je pense qu’avec la combinaison de la caution et de notre assurance nous aurions été correctement servi. Aujourd’hui nous avons le sentiment d’avoir eu des voleurs et nous avons perdu 230€.

United Kingdom
Fiat 500X
November 1, 2023

Pros: It was quick and efficient with no pushy insurance sales

Cons: Nothing.

New Zealand
Opel Corsa
October 31, 2023

Pros: We were given a hybrid Lexus which was a nice surprise and saved us money! We also were pleasantly surprised they didn't take a huge bond as we had been informed they might.

Cons: We would have liked them to be open when dropped of the car at 6.50am so they could check and we could hand over our gas receipt as requested. But all went OK.

Netherlands
Fiat 500X
October 30, 2023

Pros: Terrible service. We couldnt do the deposit with a creditcard of another person. Because of that, we needed to pay the full amount of 200!!! Euro’s extra for full protection. That was more expensive than the car itself.

Cons: Nothing

Netherlands
Fiat 500X
October 30, 2023

Pros: It was a nice car

Cons: The first driver had a limit of 1000 euro on his creditcard, and me als his girlfriend could not do the authorization. The men at the desk says that he could make me the second driver, and then I could do the payment, but when my card was already in the machine, the manager came and canceled it. The only option was to pay 198 extra for the full insurance, but we already had that option with discover cars. When we picked that option we should get the second driver for free. but we didn’t get that

Netherlands
Fiat 500X
October 27, 2023

Pros: Rather efficient process. The car I ssigned was not quite what I ordered (I know, it says "SImilar), but overall of a higher class.

Cons: Time spent to pick up the car. Although RecordGo location has many desk points it can get very busy upon arrival of a next flight.

Portugal
Fiat 500
October 24, 2023

Pros: Numerous agents at desk on arrival ensured a quick pickup and dropoff

Slovenia
Fiat 500
October 22, 2023

Pros: Fast, fair, good car condition. It was first time that we got the same model we made reservation for.

Cons: Difficult to find office at the Mallorca airport if arriving after 11.00 pm. The first office we walked by when arriving to the airport was closed, with a note saying “we are at the other office” with no directions where that other office might be :-). The clerk at the store next to that was probably used of being asked for directions all the time :-)

United Kingdom
Alfa Romeo Stelvio
October 18, 2023

Pros: Speed at desk

Cons: The walk to the rental desk

United States of America (USA)
Toyota Corolla
October 16, 2023

Pros: Car was clean and nice. The people were informative

Cons: The only piece they left out was again checking with a person outside to get the keys.

United Kingdom
Opel Corsa
October 13, 2023

Pros: good car

Cons: too long time with paperwork

Canada
Fiat 500
October 12, 2023

Pros: The service from RecordGo was great and I was very happy with them. I was not happy with Discover Cars.

United States of America (USA)
Fiat 500
October 12, 2023

Pros: Continued. iDP…….My sister also rented a car in Mallorca and wasn’t asked for the IDP either.

Cons: Nothing. Hated them and the whole experience

Denmark
Opel Corsa
October 12, 2023

Pros: Cheap and good car

Cons: Trying to oversell insurance

Canada
Fiat 500
September 30, 2023

Pros: Friendly and helpful staff.

Cons: Did not receive a list of existing damage on the vehicle.

United Kingdom
Fiat 500X
September 27, 2023

Pros: Quick collection

Cons: Took a few minutes to locate agent to drop off

Spain
Fiat 500X
September 25, 2023

Pros: The car rental agents were nice and helpful

Cons: The company policy of not handing over the sheet (nor via email) with all the car’s scratches and bumps. You’re supposed to take pictures of everything and, when you bring the car back, if there’s something you have to show them the pictures justifying that it was already there… Fortunately it was easy to give it back, but I was a bit worried during the trip thinking that I might have to discuss or argue over some scratches that were already there.

South Africa
Alfa Romeo Stelvio
September 24, 2023

Pros: Car was very damaged

United Kingdom
Seat Ateca
September 20, 2023

Pros: Quick

Cons: The sign posts at the airport are TERRIBLE.

Switzerland
Alfa Romeo Stelvio
September 19, 2023

Pros: fast and easy

United States of America (USA)
Fiat 500X
September 19, 2023

Pros: Busy location in Palma, yet line moved quickly thanks to well staffed representatives and kiosks available.

Cons: Based on roads, reserved smaller car and received larger mid-size SUV. Requested car reserved after visually seeing two in lot but agent not willing to make change. Only negative part of experience.

United Kingdom
Fiat 500X
September 15, 2023

Pros: Staff were friendly, no hassle at all at drop off

Cons: The length of time waiting at the desk in the airport was terrible

Netherlands
Fiat 500X
September 13, 2023

Pros: the upgraded car (out of cars I ordered)

Cons: terrible pick up experience

United States of America (USA)
Toyota Corolla
September 13, 2023

Pros: Newer car, easy to pick up and drop off process. Big, no huge selection and friendly staff. And Will be using them in the future for sure.

Cons: Everything for perfect for me.

Isle of Man
Alfa Romeo Stelvio
September 13, 2023

Pros: Seemed to be geared up for efficient service

Cons: Completely disinterest shown by all but 1 of the 10 staff available. Only one customer before us and after he left, no-one acknowledged our presence. Chatting to colleague when we were eventually served. No explanation given about paperwork provided. No key supplied so had to wait at departure office. No assistance to find car.

Netherlands
Fiat 500X
September 13, 2023

Pros: Open after opening hours

Cons: Old damage not reported. Fortunately we made pictures up front. However, when dropping off the car the damage was again not registered. Makes you think hey wait till a customer doesn’t make a picture upfront…

United Kingdom
Opel Corsa
September 10, 2023

Pros: very efficient

Cons: did not give car park floor or mention the car park office for keys

Ireland
Toyota Corolla
September 9, 2023

Pros: Ease of use pick up and drop off. In general procedure worked well from start to finish, with exception to point below.

Cons: Unable to contact anyone, when key was thought to be missing, calling numbers listed on booking, before 23:00hrs as well (stated office hours) these were listed as contact points. I believe a contact point is needed for issues if they arise, in another country, alone, when an issue arises, it’s worrying.

Spain
Fiat 500
September 8, 2023

Pros: Effectiveness.

Cons: The car was a little bit dirty in the outside.

United Arab Emirates
Toyota Corolla
September 2, 2023

Cons: I requested the low mileage and new car but I got the car with the high mileage and with visible car body dents after the accidents and scratches. It doesn’t cost the money I paid. The car representative didn’t inform the car damages.

Sweden
Toyota Corolla
September 2, 2023

Cons: They was trying to sell insurance eventhough knowing that i have brought full insurance on discover car .Kind of they were trying to misguide and provides wrong information about car had no damage even we found few scratches while inspection.

Czech Republic
Seat Ateca
August 31, 2023

Pros: I spent only 5 minutes at Just Go Box, get PDF to e-mail, than in pick-up office grabbed keys without any other needs. On DiscoverCars I have paid FullCover and RecordGo accepted it without any suspension. I was paying via DebitCard, no deposit was taken (except 137€ to full tank, which was returned to card within 40 hours).

Slovenia
Fiat 500
August 30, 2023

Pros: Car we received was OK and in accordance with our booking.

Cons: To be honest, we didn’t like our experience with RecordGo and will most likely never use their services. Will also not recommend them to others. Main reason for that is their policy and not being transparent - on the page of discover cars there are certain information listed, and when you get to the counter they explain you their additional conditions. you need to pay their insurance (how they call it), and insurance you can pay via doscover cars is not valid for them. Really bad experience.

Belgium
Fiat 500X
August 27, 2023

Cons: We were an hour too early and we had to pay extra to get the car. They were very insistent to take out extra insurances

United Kingdom
Opel Corsa
August 27, 2023

Pros: Whole process was quick and simple. We'll organised business, and the queue was smaller than others at the airport!

Cons: No issues at all

United Kingdom
Seat Arona
August 25, 2023

Pros: Quick and didn't force us the added insurance

Cons: One of the agents wished us 'good luck' when he saw that we didn't have the extra insurance - unkind and unprofessional

United Kingdom
Seat Arona
August 22, 2023

Cons: One tire had a slow puncture which starting going down immediately after driving away. I needed to pump it up a few times.

United Kingdom
Fiat 500X
August 21, 2023

Pros: Very helpful and proactive Agent at pick up. Little to no queue at a busy time.

Cons: We wanted to try and extend our booking. No telephone number that worked and no way to do this on the Web site.

France
Fiat 500X
August 16, 2023

Pros: efficacité , voiture correct

Cons: Consommation importante et moteur poussif. Niveau lave-glace vide ( deux utilisations et "à sec").

Switzerland
Seat Arona
August 16, 2023

Cons: Don’t like console I have to complete and then agent to recheck the same, waist of time. Agent was not able explain why I have got this car model but not another. Strange rule of last bill of fuel to be done within 10km radius of airport. Car was a bit dirty, and I didn’t have windows washing fluid - that was almost dangerous situation on the road when I wanted to clean dirty window and became for a few seconds blind because of now liquid.

Australia
Fiat 500
August 15, 2023

Pros: The service was terrible, they tried to take the deposit from us twice which was incredibly disappointing. They also gave us no information about the charging situation.

Cons: Absolutely would not recommend this service to anyone.

United Kingdom
Ford Kuga
August 14, 2023

Pros: Quick, friendly and honest

Cons: A large scratch on the car wasn’t recorded

Canada
Fiat 500
August 14, 2023

Pros: Fast , many employees to handle all the clients that are arriving.

Cons: They put a lot of pressure to take their insurance and they precharge you a full gas tank, even if they refund you at the end…

Spain
Fiat 500
August 11, 2023

Pros: Nicolás the representative was really patient and nice! He helped us a lot deciding

Italy
Fiat 500
August 10, 2023

Pros: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.

Cons: he demand that I pay a second insurance to cover the deductible, telling me that the one paid to you was not valid but even when I demonstrated that it was the opposite, they didn't remedy what was done. Finally, upon delivery, the boy confirmed to me that everything was fine and that he was sending the fto drop off email correctly immediately to my address but after more than 24 hours I have not received anything.

Romania
Toyota Corolla
August 7, 2023

Pros: They moved relatively quickly taking into account that it was really crowded.

Cons: The insurance was way more expensive than on discovercars

Switzerland
Seat Arona
August 7, 2023

Pros: nothing. its a joke.

Cons: we will definitely not recommend! the company is the purest disaster! inflexible, not all credit cards are accepted... bad. when we went to get the car, no one came with us to the car. cleverly, we made a video of the whole rental car. when we returned the car after a week, the MA suddenly had time... and lo and behold, we were effectively asked whether this "damage" was from us or not. tadaaaa, luckily we had the video - and this is "my personal opinion" - so we had to pay nothing. ….

Portugal
Fiat 500X
August 3, 2023

Pros: The only positive aspect with Record-Go was the lady we did the dropping off with, who was extremely helpful and friendly.

Cons: The car rental agents (airport & in the vehicle pickup terminal) are unfriendly, they don't make any effort to help. Upon the rental, the car assigned was a Fiat 500 or similar, and I got a DR. The car was spacious and comfortable, but when it came to the engine, it was sluggish. To reach 100 km/h, it had to be downhill, and the car's fuel consumption was above 10liters per 100km. I didn't even drive 400km with the car and had to spend 77€ on 95 octane gasoline.

United Kingdom
Seat Arona
July 31, 2023

Pros: pick up to return went smooth

Cons: only thing I didnt like so much was the agents trying to sell me more insuance cover .

United Kingdom
Seat Arona
July 31, 2023

Pros: great car for the right price

Cons: rental agents always trying to get you to have extre insurance with them and getting quite forcefull with it .

United Kingdom
Fiat 500X
July 29, 2023

Pros: Tires were unbalanced and warning light was on. Showed them this after turning on the car but refused to change the car. Came back again after a day as car dragging but again refused to change it. SPENT the entire 10 day holiday with problematic car. No concern for safety.

Denmark
Ford Kuga
July 29, 2023

Cons: I have asked several times but have not received an answer as to why money has been withdrawn for a deposit from my account rather than simply locking the amount, nor have I received an answer as to when the money will be returned.

Hong Kong
Seat Ateca
July 28, 2023

Pros: Friendly service

United Kingdom
Fiat 500X
July 25, 2023

Pros: Staff helpful and efficient. Drop off was particularly easy with plenty of staff waiting to help.

Gibraltar
Fiat 500
July 24, 2023

Pros: Nothing

Cons: They stole from me regarding insurance.

Romania
Toyota Corolla
July 24, 2023

Pros: They gave back the money for deposit very quickly

United Kingdom
Opel Corsa
July 23, 2023

Cons: Additional payment for late pick-up

United States of America (USA)
Fiat 500X
July 21, 2023

Cons: I wanted to upgrade at the time but looks like the car was assigned and I did not have a choice to upgrade to a bigger car. I was told it would fit 3 luggage at the back but it did not. We had to make two trips!

Slovakia
Opel Corsa
July 20, 2023

Pros: superb staff, heads up for Daniel, who helped us with dropping off our car

Switzerland
Opel Corsa
July 20, 2023

Cons: They charge an extra insurance for 250Euro even if you already take it with DiscoverCars. DiscoverCars and RecordGo seems not communicate each other

Israel
Toyota Corolla
July 20, 2023

Pros: nothing special

Cons: Very aggressive trying to sell their 230$ insurance, on top of yours. Would not allow me to extend my rental agreement because I booked through your site.

Denmark
Fiat 500
July 19, 2023

Pros: Good pick up speed. Location at the airport.

Cons: No sprinkler liquid was filled.

Belgium
Seat Arona
July 18, 2023

Cons: Extra Insurance to be paid. The cost is very expensive. My car was already damaged. Difficultly to find the car and people available . Still waiting to get my fuel refund

Denmark
Fiat 500X
July 18, 2023

Pros: Swift drop-off of the car.

Cons: That upon pick-up I was told that the insurance I got through DiscoveryCars would not cover a cracked window shield, or any other damage to the car which did not result from a direct accident in which the other party was known. She confused me a lot and was very judgmental when I tried telling her that I do not wish to have the insurance offered by RecordGo. She also made it sound as if I would not get my (full) deposit back, in fact, she did not even want to call it a deposit. It took so long..

United Kingdom
Toyota Corolla
July 18, 2023

Pros: Car was in a good condition

Cons: I had to pick up and carry child car seat by myself. The conditions weren’t explained well.

United Kingdom
Fiat 500
July 18, 2023

Pros: Quick pick up, quick drop off, clean, exact car we wanted.

Cons: Went to old office but they had moved to new location.

Switzerland
Fiat 500
July 17, 2023

Pros: All person Nice

Cons: The 'NEW' Computer thing in your Office in Airport not soooo good..

United Kingdom
Seat Arona
July 17, 2023

Cons: forced to buy insurance

United Kingdom
Fiat 500
July 17, 2023

Pros: The semi-automated pick-up was really good, it saved a lot of time. There were plenty of staff available at pick-up and drop-off.

Cons: N/A

United Kingdom
Fiat 500
July 14, 2023

Pros: As soon as we found the desk as they had moved to a new location near the exit of the airport the agent pointed us towards a screen to do it ourselves and it worked perfectly. They even helped to look over everything when I mistakenly put the wrong date in for my driving licence, quickly solved and on our way to collect the car which was very fast.

Cons: Nothing.

Italy
Fiat 500
July 13, 2023

Pros: There was physical presence of the personnel

Cons: They wanted to convince me to use the virtual pannel to check in and the made me spend a lot of money to cover the car by insurance

United Kingdom
Fiat 500
July 10, 2023

Pros: Easy drop off!

Cons: We were charged extra as our flight was late, but obviously many others were too as we had to wait for more than 30 minutes in line, after 11pm!

Australia
Fiat 500X
July 9, 2023

Pros: ease of drop off / pick up

Cons: the quality of the car

Australia
Fiat 500
July 9, 2023

Pros: Was quick and easy

Cons: No explanation on how the electric car charging and battery life works

Malta
Fiat 500
July 8, 2023

Pros: They were efficient and straight forward to deal with

Cons: N/A

Italy
Fiat 500
July 7, 2023

Pros: Nothing

Cons: See above

Canada
Seat Arona
July 6, 2023

Pros: After Discover car limited time window expired due to flight delay and they took our money the record go team helped us get on our way.

Cons: Don’t use discover card it is a tour booker that has many conditions and the price is only worth it if all the travel timing works

Slovakia
Seat Arona
July 5, 2023

Pros: Fast, digital processing. Almost new car.

Portugal
Opel Corsa
July 4, 2023

Pros: Good and new car

Cons: Information about exact location to drop of the car ( I found the location after spend a lot of time searching o the Google)

Norway
Mercedes Benz B Class
July 4, 2023

Cons: They charged me 120 euros for insurance saying this insurance must be done or else make deposit of 4000 euros.

United Kingdom
Fiat 500X
July 3, 2023

Pros: Much much better than last year which was totally rubbish. Now we were thru in 10 mins!! Last year 2 hours

United Kingdom
Toyota Corolla
July 3, 2023

Pros: Easy drop off, nice car, once the paperwork was sorted very quick.

Cons: Charged an extra £10 with no explanation off our deposit even though it was a full tank of petrol and clean

United Kingdom
Seat Arona
July 3, 2023

Pros: All good 😊

Cons: The employees (Zarha) she was super kind and nice.

United Kingdom
Fiat 500X
July 3, 2023

Pros: Used many times overall very good service and new models

Cons: Price creeping up

Czech Republic
Fiat 500X
July 3, 2023

Pros: Very good price, finally good car in good condition, directly in the airport

Cons: Long waiting time for pick-up, addionally car was not ready for me (even if was booked in advance), no any check of car condition (damages etc.) with a staff neither during pick-up nor during return (had to make my own photos to be sure everything is OK), staff in the office (pick-up) was quite agressive to convince me to buy their full insurance even when I was fully insured (by other company).

Norway
Fiat 500X
July 2, 2023

Pros: Nice and new car

Cons: Rental agents at the pickup desk, all try to scare you to buy insurance from them. Very distasteful way to start your vacation with their scare tactics. They confuse you. Tell you, that you will be sorry if I don't get their insurance. They scare you to believe that the deposit made on your credit card is not coming back. Even though I said I had full coverage from DiscoverCars, they were behaving like thugs forcing you to buy their insurance. I refused their offers. But many people got tricked.

United Kingdom
Opel Corsa
July 2, 2023

Pros: There was a large queue so the service was slow. I took full insurance out with Discovercars but the agent was very pushy about accepting their insurance ( that I declined). Had to pay €40 out of hours charge even though we were in the queue b4 11.00pm! No staff at the car garage so you need to spend a lot of time checking previous damages and marks and scratches that are not showing on the rental agreement. Non of this was explained by the agent… obviously he was miffed that I refused insuran!

Cons: The car was fine and the return process quite efficient

Denmark
Seat Arona
July 1, 2023

Pros: Easy too rent on line, and easy to return

Cons: The fact that you have to “ rent it aging” at the terminal, in order to pay, and you don’t make it clear that there is a deposit for gas.

United Kingdom
Seat Arona
June 30, 2023

Pros: Easy and efficient

Cons: Nothing

United Kingdom
Seat Arona
June 28, 2023

Pros: They were dealing with a lot of late passengers but still had a full team working so it all felt pretty quick.

Cons: The car was a little tired for such low mileage but that could just be the make and model. Taking a fuel deposit seems extreme when they already hold such a big insurance block on your credit card. Not a massive issue as they paid everything back.

Ireland
Fiat 500
June 28, 2023

Cons: The computerised option is right on display with a lot of private data visible to anyone behind me or around me. A lot of private data.

United Kingdom
Seat Arona
June 27, 2023

Pros: Friendly staff, decent vehicle.

United Kingdom
Fiat 500
June 26, 2023

Pros: car clean

Cons: Insurance taken out with Discover Cars was in my opinion mis sold as it did not cover accidents - this was pointed out at the service desk at the aiport and I had to buy additional insurance - which covered all eventualities - knowing this I would not have taken out insurance with Discover Cars & for this reason would not use Discover cars again

United Kingdom
Fiat 500
June 26, 2023

Pros: Quick We got a car upgrade for E20

Cons: Uncertainty over the insurance left us anxious and unsure if we had done the right thing

United Kingdom
Seat Arona
June 26, 2023

Pros: Record Go were excellent: friendly, efficient and professional. I’ll definitely go direct with them next time. Their cars (I booked) were superb.

Cons: Nothing at all.

United Kingdom
Seat Arona
June 26, 2023

Pros: They were excellent. I should have gone directly with them.

Cons: They were helpful, considerate and efficient. I will definitely book directly with them next time.

United Kingdom
Toyota Corolla
June 25, 2023

Pros: Speed of collection

Cons: Car was dented.

United Kingdom
Fiat 500X
June 24, 2023

Pros: The first car provided was dangerous to drive, this was found out when arriving at the first roundabout from the rental car park. At speed the brakes shook the car and nearly made us crash as they were not safe. My wife and child were quite shaken from the experience. When I came back with the car to the rental car park the staff just said oh ok here’s another car. There was no concern over my family’s well being or effort to provide help from what had happened. I was not impressed.

Cons: The time to from waiting ti collect the car to leaving was 1 hour and 20 minutes this is far too long and this is not the start to a holiday desired with a young 2 year old child.

United Kingdom
Ford Kuga
June 24, 2023

Pros: Not much

Cons: I paid for full cover when I booked. At pick was told I’d have to leave £1400 deposit that they would keep for 30 days or buy extra insurance for another £200. When I booked I purchased the full cover available.

United Kingdom
Mercedes Benz V Class
June 22, 2023

Pros: It was nice car and best value, just had scratches on it but easily explained and helped by recommending videoing

Cons: Didn’t help on insurance question when asked as I had cover already

France
Alfa Romeo Stelvio
June 20, 2023

Pros: Very good service, everything explained very simple, beautiful car, well clean and excellent client service

United Kingdom
Opel Corsa
June 18, 2023

Pros: Efficient expierence for collecting and drop off at Palma airport

Cons: Automated pick up and drop off was unclear what was happening during the rapid pick up and drop off.

Barbados
Fiat 500
June 17, 2023

Pros: Efficient and car was almost new

Cons: Nothing

Israel
Seat Arona
June 17, 2023

Pros: Speed of registration if the car, efficiency of employess, the quality of services provided.

Cons: Anything

United Arab Emirates
Toyota Corolla
June 17, 2023

Pros: Terminals to check-in and get the car quickly

Cons: Lack of clarity on insurance

United Kingdom
Toyota Corolla
June 16, 2023

Pros: Lady who deal with damage was excellent

Cons: Waiting 90 minutes to get car

Canada
Seat Arona
June 16, 2023

Pros: Great customer service

United Kingdom
Toyota Corolla
June 14, 2023

Pros: The pick up was easy. The car was fine and as expected. Everything went smoothly.

Cons: The queue for pick up was huge! It took ages. They needed more staff.

United Kingdom
Seat Arona
June 13, 2023

Pros: Good car

Cons: Hard sell of insurance, took far too long to check the car back in

United Kingdom
Opel Corsa
June 13, 2023

Pros: The Record go staff were very friendly

Cons: The was very many scratched we took well over 20 photos and reported that to Record go before taking the car. Not too happy with the payment as we paid a deposit of €105.64 when booking on line but this wasn’t deducted from the final payment on pick up. And no spare wheel.

Denmark
Toyota Corolla
June 12, 2023

Pros: I liked the car, but not the service

Cons: Record go told me that I didn't had any Insurance. Wanted me to pay 168 euro extra

United Kingdom
Seat Arona
June 11, 2023

Cons: Rude staff unwilling to help

United Kingdom
Fiat 500X
June 11, 2023

Pros: Close to arrivals, clean car, ok value

Cons: Too expensive to add 2nd driver, child seats very expensive (especially booster - they cost £10 but were £80 to rent for one week), inflexible paying rules re driver having to pay that held us up

United States of America (USA)
Fiat 500
June 11, 2023

Pros: The agent at the rental counter was very professional and explained everything about the rental.

Cons: Long line waiting to pick up vehicle, waited over an hour, not very organized, had to put a fuel deposit down, returned the car with a full tank and never got my deposit back. Rude service people at the drop off area. The car I picked up was very damaged. No pre inspection to report damage. Over all bad experience.

Italy
Fiat 500
June 11, 2023

Cons: I have nothing to say about renting, driving or anything like that. The only thing I want to clarify is that the incorrectness, which you have in the sense it would be better to enter the daily amount for driving under the age of 39 in the price of the car quote, without having to wait for a surprise when you arrive at the desk or in any case through an e-mail that arrives a week after booking

Slovakia
Toyota Corolla
June 10, 2023

Pros: Very new and good car and very easy and quick drop off procedure

Cons: Very long waiting time in the line (50 minutues) to get to desk and not working automatic machines

United Kingdom
Toyota Corolla
June 9, 2023

Cons: Ended up getting ripped off

Azerbaijan
Seat Arona
June 8, 2023

Pros: Nothing, because they didn’t do anything about my complaints

Cons: Model of car, and deposit refund( still haven’t given back)

United Kingdom
Opel Corsa
June 8, 2023

Pros: Car was clean

Cons: Fuel not as per contract. Unmarked damage to the car was significant so car checks clearly not performed pre- handover

United Kingdom
Seat Arona
June 7, 2023

Pros: New car and reasonable price

Cons: The ‘heavy sell’ on additional charges for insurance and no prior knowledge of fuel cosys

United Kingdom
Fiat 500X
June 7, 2023

Pros: The checkin and drop off was quick.

Cons: There was confusion when I was collecting g the car, they couldn't find the keys.

Spain
Opel Corsa
June 7, 2023

Cons: They are pushing you very much in buying a full cover, sometimes with an arrogant attitude

Norway
Fiat 500X
June 5, 2023

Pros: Large car

Cons: Costumer service was bad and unfriendly, and we had to pay way too much in deposit

Poland
Seat Arona
June 4, 2023

Cons: Car stinking inside with cigarettes; no windshield fluid

United Kingdom
Fiat 500X
June 4, 2023

Pros: Poor, the car had a lot of damage.

Cons: The representatives were to busy to check the car on return.

Sweden
Toyota Corolla
June 2, 2023

Pros: there was a kind person working there.

Cons: Long lines and machines breaking down and stress, wrong information an more stress

United Kingdom
Toyota Corolla
June 1, 2023

Cons: Prior to leaving I checked over the car and took photographs of existing damage. I received an email saying as I had damaged the car I would be charged £500 as I replied with the photographs that the damage was existing I’ve had no reply and have charged my credit card.

United Kingdom
Seat Arona
June 1, 2023

Pros: OK, BUT WE WERE VERY TIRED AFTER LONG TRIP FROM UK.

Cons: CAR WE EARLIER BOOKED, PAID A DEPOSIT, WAS NOT AVAILABLE. HAD TO PAY AN INCREASE PRICE HYBRID THAT CAME WITH NO INSTRUCTIONS?

United Arab Emirates
Fiat 500X
May 30, 2023

Cons: Extra expensive fees at desk pick up.

Sweden
Fiat 500X
May 29, 2023

Pros: Nothing

Cons: Worst service experience I ever had at both pickup and drop off. 0% service mindedness from the staff. The machines at the pickup didn’t work. Looong lines, took is hours even if we had prebooked and payed. Never using RecordGo again and I don’t recommend anyone else doing so either

United Kingdom
Fiat 500X
May 28, 2023

Pros: Efficient although the Spanish lady was a bit grumpy because we didn’t take her hard sell insurance. We already had insurance and explained this to her

Sweden
Fiat 500X
May 28, 2023

Pros: Terrible

Cons: No service mindedness at all, no organization, ineffective teamwork

United Kingdom
Opel Corsa
May 27, 2023

Pros: Slick machine

Cons: All good

Netherlands
Fiat 500
May 27, 2023

Pros: Return went Oke

Cons: Pick-up was crazy

United Kingdom
Fiat 500X
May 24, 2023

Pros: Drop off was easy and quick. No hassle.

Cons: The person on the desk repeatedly tried to get me to cancel our existing insurance and get insurance thru you. The machines didn't intuitively. We booked a larger car with as much boot space as we could find as there were 5 of us plus luggage and we were given a Corsa. A Corsa! So while we thought we were saving money thru you, it was just because we were given a tiny car. We have decided to just pay the extra and go thru a reputable company next time.

United Kingdom
Fiat 500
May 23, 2023

Pros: Quick return process

Cons: Didn’t have the car i booked. Expensive rental Pressure sales to take additional insurance.

United Kingdom
Opel Corsa
May 23, 2023

Pros: Efficient staff and clean car

Cons: Car was larger than we ordered as they had run out and we discovered later that the bar beneath the seat to move the drivers seat forward was missing

United Kingdom
Seat Arona
May 22, 2023

Cons: I was asked to pay extra 50euros for being over 65 but didn’t mention on the quote and booking

Brazil
Toyota RAV4
May 21, 2023

Pros: abusive collection of security deposit (or demand for new insurance)

Cons: they did not inspect the vehicle on delivery or return

United Kingdom
Fiat 500
May 19, 2023

Pros: Good price

Cons: We requested a Fiat 500, but got an Opel Corsa. The car had several bumps and scratches. Recordgo are accusing us of causing the damage, even though the alleged damage was already listed on the damage sheet. We have photographic evidence that the damage was there before we got in the car. We await their reply!

United Kingdom
Fiat 500X
May 19, 2023

Pros: Dishonest staff.

Cons: I was forced to pay exorbitant fees. I will warn others about this scam.

United Kingdom
Seat Ateca
May 18, 2023

Pros: Very quick service to pick up car. Everything explained very well regarding excess etc

United Kingdom
Fiat 500
May 17, 2023

Pros: easy to find

Cons: 1. The hard selling of their insurance when we had already got full coverage via DiscoverCars. They told that we weren't covered! They said that we were only covered for a head on smash. They said that we would need to have a police incident number for any other problem even a 4cm scratch 2. No where to park the car when we returned it.

United Kingdom
Seat Arona
May 17, 2023

Pros: Quick, easy and reliable

Cons: Difficult to locate reception at airport. Long wait time. Not given the car described in booking.

United Kingdom
Seat Arona
May 15, 2023

Pros: The car was fine

Cons: Three Hours to pick up the car due to an abysmal rental desk.

United Kingdom
Seat Arona
May 14, 2023

Pros: Good price and quality vehicle, easy pick up and drop off

Cons: Car rental agents were rude and tried to claim I needed extra insurance, which I didn't

United Kingdom
Fiat 500X
May 14, 2023

Pros: Great car.

Cons: Time spent completing booking at airport, would’ve been better to have been directed to their website once booking made via DirectCars. Details passed to DCs not available to RecordGo so effectively rebooked. Confusing insurance packages offered that did not take into account insurance already purchased via DirectCars. In the event of claim, insurance via DirectCars could not be used directly - had to pay myself then claim from DCs. Will go direct to RecordGo next time as simpler

United Kingdom
Fiat 500
May 12, 2023

Pros: Ease of finding and dropping off car

Cons: How I was forced into taking out the additional insurance. Rather than leaving the excess deposit

Lithuania
Alfa Romeo Stelvio
May 10, 2023

Pros: Great service, got into an accident during renting priod, when droping the car staff inspected rhe car asked us if did't got eny injuries

Cons: The call center, after accident called to the on road call center got only two questions are you allright and can you drive a car and they linked my to the app and droped the call, no additional information what to do in that kind situation, do i need to fill smth or not and etc.

Italy
Fiat 500X
May 8, 2023

Pros: Tutto

Cons: Niente di particolare

Switzerland
Seat Arona
May 8, 2023

Cons: I have been charged by a damage that has been done by a previous owner

United States of America (USA)
Fiat 500X
May 4, 2023

Pros: Big line to pick up cars, but they did a great job to move the line fast.

United Kingdom
Seat Arona
May 4, 2023

Pros: Recordgo told me I had no Insurance with discovercars and would need to take their insurance which cost me an extra £300. Nice start to the holiday . Never use them again

Cons: Took over an hour queing to get to a desk. Then told I had no insurance and should take out their insurance costing me an extra 300 pounds

Netherlands
Seat Arona
May 4, 2023

Pros: Easy drop off

Cons: It took me 2 hours before I had my car

United Kingdom
Seat Arona
May 3, 2023

Pros: Car was great

Cons: Agent was surly and you felt she was trying to get as much money out of you as possible....no class !

United Kingdom
Fiat 500
May 3, 2023

Pros: Not much to be honest apart from the speedy drop off

Cons: Nasty car that wasn’t what we booked. Pushing for us to pay for extras which we already had. Long queues to pick up the car caused by slow clueless staff at the pick up desk

United Kingdom
Opel Corsa
April 29, 2023

Cons: Out of hours charge on pick up.. wasn’t informed of this cost

Finland
Opel Corsa
April 29, 2023

Pros: Vaivaton palautus. Ei pyritty väkisin myymään ylimääräistä vakuutusta. Viereiselle asiakkaalle tosin pyrittiin. Ei haettu suurennuslasilla naarmuja ja vanha naarmu oli jo heidän tiedostossaan. Polttoainevaraus palautui jo palautusta seuraavana päivänä. Vaikutti reilulta firmalta.

Cons: Virkailijoita liian vähän. Oli korvattu automaateilla joita asiakkaat ei pääsääntöisesti osanneet ilman apua käyttää.

Canada
Opel Corsa
April 28, 2023

Pros: Although the convenience of having total insurance makes it easier for everyone, the additional cost was unexpected.

Cons: Additional insurance cost, abrupt service rep. We would not rent from this company again.

United Kingdom
Fiat 500
April 27, 2023

Pros: Luckily nothing went wrong. Was given a much bigger car than we had requested so more space, but would have felt more confident driving a smaller car.

Cons: Felt poorly run and that there was a high risk of having my deposit taken unfairly for damage that I had not caused. Be very careful with this company.

United Kingdom
Fiat 500
April 27, 2023

Pros: Fairly prompt when past the initial queue.

Cons: Didn’t get the type of car we needed. This was a problem for three main reasons; 1. Size of car (for ease of parking and navigating narrow roads etc) 2. Fuel economy 3. It was part of the holiday experience; looking to have a small, fun run around. No one to check over car with you at beginning or end (just handed a key and told where to find the car). Return was a bit of a chore as there were no Record Go return spaces left but they insisted the vehicle be left in one of their spaces.

United Kingdom
Opel Corsa
April 25, 2023

Pros: Ease of drop off and pick up

United Kingdom
Seat Arona
April 25, 2023

Pros: Convenience of being in the airport

Cons: Attempts to upsell insurance when the hire documents already showed extra insurance had been taken out

United States of America (USA)
Seat Arona
April 23, 2023

Pros: Everything went smoothly for two car reservations. We extended our trip. Both were smooth. Would rent from them again for sure.

Cons: I wish there was a way to extend a reservation. Instead you have to return the initial car and rent a new car.

United Kingdom
Opel Corsa
April 22, 2023

Pros: Straight forward pick up (a fair sized queue) and drop off, and a shiny new car.

Cons: The car was a bigger model than I ordered and not a size I am comfortable with, so I wonder whether to try another supplier next time.

Netherlands
Seat Arona
April 21, 2023

Pros: Bij het ophalen veel medewerkers om te helpen zodat we snel weg konden.

United Kingdom
Alfa Romeo Stelvio
April 20, 2023

Pros: It was very quick and efficient and professional

United Kingdom
Seat Ateca
April 20, 2023

Pros: The service people were friendly but maybe didn't have enough cars.

Cons: They didn't have enough drop off spaces

United Kingdom
Fiat 500
April 20, 2023

Cons: Self service at Palma - had to ask the agent several times for help on non intuitive questions and responses

United Kingdom
Toyota RAV4
April 18, 2023

Pros: Nothing spectacular!!

Cons: The deposit was too high.....they are constantly putting pressure on u to buy their insurance £186 for a week....deposit for fuel which i didnt understand.... policy was from full to full....2000 euro deposit which will be refunded back in 30 days.... 30 days??? Really?? The whole thing felt like a scam....felt like they r there to rip u off.... no vehicle check sheet before u leave! No vehicle check sheet when u drop off.... how do we prove that existing damage to a vehicle is not done by us/me

Canada
Fiat 500
April 18, 2023

Cons: Much if the information needed to pick up the car could have been provided in advance (like with an airline). It was a long, slow, and confusing process to a actually get our car.

Poland
Seat Arona
April 18, 2023

Cons: Pick-up lasted very very long and we were misinformed about the place we need to go to pick up the car.

Spain
Toyota RAV4
April 17, 2023

Cons: They gave me a smaller car than the one I had hired

Luxembourg
Fiat 500X
April 14, 2023

Pros: Good overview of rental offers.

United Kingdom
Alfa Romeo Stelvio
April 14, 2023

Pros: Friendly team and good quality car.

Cons: waited so long to pick up the car.

Belgium
Opel Corsa
April 14, 2023

Pros: Quality, friendliness, speed at drop-off

Cons: Speed at pick-up

Switzerland
Fiat 500X
April 14, 2023

Pros: How payment and all extra costs are not showen, no one calls back or writes back, super disappointet.

United Kingdom
Fiat 500
April 12, 2023

Pros: I was told by the rental agent the insurance I had purchased wasn't adequate and I should spend an additional 198Euros to purchase their insurance, in very pushy manner, I found it unacceptable after a long days travel to starting quoting the small print on my paper work to justify why I shouldn't purchase the additional cover, I also requested a copy of the rental agreement in English which I did not receive

Cons: The car was an up grade from 3 door to a 5 door very low mileage and clean

United Kingdom
Fiat 500
April 12, 2023

Pros: Nice people, we had a new person that was really helpful to deal with.

Cons: High-pressure sales for us to purchase the additional insurance of which we were already covered for.

Hungary
Seat Arona
April 11, 2023

Pros: Simple, fast, friendly.

Cons: -

United Kingdom
Opel Corsa
April 11, 2023

Pros: Everything explained

Cons: Car handed over in very dark area, very difficult to see existing damage

Lithuania
Toyota RAV4
April 9, 2023

Pros: Very good drop off.

Cons: Our flight was late. It was a 20 to 30 people que in the car rental office. As we were waiting in the que to pick up about 30-40 min the time for pick up ran out and we were 6:20 min after the pick up time that we were seting on the booking . And our order was canceled , and the agent made us pay 100 eur extra for a reactivation of the canceled order that was atotal nonsence. Also they said they can not give us the car that was ordered and can provide a smaller car for the same price.

Poland
Fiat 500X
April 6, 2023

Pros: Brand new car

Cons: I took quite a time to arrange formalities

Poland
Opel Corsa
April 3, 2023

Pros: Everything was quick, didn't have to go through tonnes of documents, the employees knew what they were doing. My credit card deposit was unlocked and fuel deposit refunded the immediate business day after returning the car.

Cons: I got an upgrade that the rental agents didn't even tell me about. I located the car to find out it was a mini-SUV instead of a class B car ("Opel Corsa or siimilar"). I would've preferred a smaller car for ease of parking.

United Kingdom
Seat Arona
April 3, 2023

Pros: Easy drop off

Cons: Wasn’t told there’d be a €25 ‘fine’ for not dropping off a full tank. We were told we’d just have to pay the difference. No mention of a fine.

United Kingdom
Fiat 500X
March 30, 2023

Pros: Nothing

Cons: The money I had to spend out to get the car , on picking it up I had requested a medium car and got a massive car which I went to the office to ask for a smaller car to be told there was nothing they could do although there were a lot of cars in car park so not helpful, car had a few scratches on it which was fine but on returning car nobody came with you to check car and there was no one on reception when dropped car off when it should have been open at 0700 , was told to bring proof of recei

United Kingdom
Fiat 500
March 26, 2023

Pros: Cheap and near terminal.

Cons: Tried to give an oversized car for local roads. Also make sure you take loads of photos of any damage on collection, as they will sting you for dings that were there before you picked the car up.

Luxembourg
Opel Corsa
March 26, 2023

Pros: They were sooo nicee, so friendly!

Cons: I waited very long because nobody knowed who gives a childsit! And they told me go there and the other one said no you have to go back to them… i waited more than 1 houer

United Kingdom
Toyota Corolla
March 20, 2023

Pros: Helpful and efficient pick-up staff

Cons: Drop off office staff were not very friendly and were very dismissive however the lady who inspected the car was lovely

Latvia
Toyota Corolla
March 18, 2023

Pros: New car

Cons: Big deposit

Netherlands
Opel Corsa
March 17, 2023

Pros: Snelle service

Cons: De nieuwe regel dat je een tankbon moet overleggen bij drop off, dat is vantevoren niet gecommuniceerd

United Kingdom
Opel Corsa
March 16, 2023

Pros: Welcoming staff very helpful

Cons: Nothing

United Kingdom
Fiat 500
March 1, 2023

Pros: Friendly staff

Cons: Time taken to complete online paperwork prior to collecting the car

Spain
Fiat 500
February 27, 2023

Pros: They sent the deposit back fast

Cons: It was not the car I paid for

United Kingdom
Fiat 500
February 27, 2023

Cons: RecordGo are trying to charge me for damage that occurred before my booking , despite photos being taken and shown to the operator at Mallorca - what a rip off

United Kingdom
Fiat 500
February 25, 2023

Pros: Clean car and easy return.

Cons: Different price and extra price.

Sweden
Alfa Romeo Stelvio
February 20, 2023

Pros: Nothing

Cons: You have to buy an insurance for the insurance more or less. Fraud!!

United Kingdom
Seat Arona
February 18, 2023

Pros: Excellent car, washed and cleaned

Cons: Person at the desk a little pushy about taking out the additional insurance

United States of America (USA)
Opel Corsa
February 12, 2023

Pros: Counter agent was very helpful with a problem with my driver license.

Cons: Auto was in poor exterior condition.

United Kingdom
Fiat 500
January 17, 2023

Cons: The key for the car didn't work reliably. The key appeared to be a peugeot key that had been reprogrammed to work with the Opel Corsa I was renting.

Czech Republic
Opel Corsa
January 11, 2023

Pros: All process of renting the car was very simple, car in good condition!

Cons: Only there is unnecessary to pay for a full tank, if I pick up the car, as it´s easy and quickly to check it during drop-off the car.

Spain
Fiat 500X
January 11, 2023

Pros: The experience with record-go was great

United Kingdom
Fiat 500
January 5, 2023

Pros: Efficient, friendly

United States of America (USA)
Toyota Corolla
December 5, 2022

Cons: didn't get the car wanted, had to wait a long time, was charged multiple times

Canada
Ford Fiesta
December 1, 2022

Pros: Staff were very friendly, helpful, and efficient at getting me a vehicle and when returning the vehicle

Cons: It was a little bit difficult to find the correct office and rental desks

United Kingdom
Ford Fiesta
November 29, 2022

Pros: No hassle pick up and drop off

Cons: Slight smell of smoking in the car.

United Kingdom
Ford Fiesta
November 26, 2022

Pros: Very efficient & friendly

Cons: Could do with a space saver tyre in the boot - so the suitcases don’t collapse into the hole where the spare tyre should be!

United Kingdom
Ford Ka
November 22, 2022

Pros: Car condition

Cons: £40 11pm charge

United Kingdom
Hyundai i10
November 17, 2022

Pros: Unacceptable mystery charge of 180 euros after drop off, without explanation or response to requests for information/resolution

Cons: Unacceptable mystery charge of 180 euros after drop off, without explanation or response to requests for information/resolution

Belgium
Nissan Qashqai
November 16, 2022

Pros: New car

Cons: No line

United Kingdom
Smart ForFour
November 13, 2022

Cons: Was told on papers to go to car park. Once there told to go to office in terminal then return to car park. Process delayed me by an hour

United Kingdom
Ford Fiesta
November 10, 2022

Pros: EFFICENT

Cons: NO WATER IN WINDSCREEN WIPERS

France
Opel Mokka
November 9, 2022

Cons: the car were without some cleaning liquid - must be checked at 100% before pick up

Slovenia
Ford Fiesta
November 8, 2022

Pros: Nothing.

Cons: They tried to sell my insurance that I already bought. Incomplete informations, feeling stressed after renting the car.

United Kingdom
Hyundai i10
November 8, 2022

Pros: Helpfulness ofdrop off office

Cons: Did not honour the sales agreement

United Kingdom
Opel Mokka
November 5, 2022

Pros: The guy handing the car over to me said the £1400 deposit would take a month to go back on my card. so encouraged me after a 3 hr delay to pay the out of hours fee also to pay for the more expensive insurance

Cons: They were misleading in saying I wouldn’t get more hold deposit back for a month. The car had so many dents and scratches. It also lagged and made loud reving no sides when driving above 60mph

Czech Republic
Nissan Qashqai
November 1, 2022

Pros: The car was hybrid

Cons: The agent at the desk gave false information and threatened that if I will not purchase more expensive insurance, I will have to pay at the end, as cars are very often get damaged by drunk people. As I had full protection from Discovercars I knew it’s nonsense. It also took over an hour to get the car, as the agent refused to use my debit card, and kept trying to have me take the extra insurance.

Australia
Fiat 500
November 1, 2022

Pros: They were quick to point out all the extra costs being deposit for the fuel and the insurance hold.

Cons: They didn't tell me about the damage to the car before collecting it (massive dent/scrap on driver's door) then would not make a note on the contract but just told me to keep the photo time stamped and explain on the return.

Czech Republic
Ford Fiesta
October 28, 2022

Pros: Record is OK

Cons: Blocation for fuel 82 EUR isnot blocation but Withheld payment!

United Kingdom
Smart ForFour
October 28, 2022

Pros: Nothing, except everything ( staff and process) at the parking garage was excellent.

Cons: Bad presentation of how to use the electric car (starting with “we have had a lot of problems with these cars…”); contradictory instructions paper vs. verbal vs. charging stations; many charging stations non-functioning; contract and verbal introduction implied that we had to return the car with a full battery (not possible- very stressful), but in fact not necessary. Everything guaranteed to produce stress!

United Kingdom
Fiat 500
October 27, 2022

Pros: I got a great price with Discover Cars but Record Go were only interested in trying to sell me insurance and a lan upgrade I did not need

Cons: The two people that served us were rude and quite aggressive trying to sell me an upgrade and scare me into purchasing E200 insurance policy

United Kingdom
Ford Fiesta
October 27, 2022

Pros: I added full insurance when booking the car on discovercars.com only to be blackmailed to pay an additional 200 EUR at the rental desk. Otherwise I would have to put down 1200 EUR and they said that 50% of customers lose the 1200 EUR. Horrible experience.

Cons: I added full insurance when booking the car on discovercars.com only to be blackmailed to pay an additional 200 EUR at the rental desk. Otherwise I would have to put down 1200 EUR and they said that 50% of customers lose the 1200 EUR. Horrible experience.

Ukraine
Toyota Corolla
October 27, 2022

Pros: friendly consultants, everything was quickly explained with the car. we took full insurance, the car was new and clean. the trip was great

Portugal
Fiat 500
October 17, 2022

Cons: Have to pay for the fuel at the moment that we pick up the car, and the return of the same could take one month, shoud be at the time off drop off

United Kingdom
Seat Leon
October 16, 2022

Pros: See above

Cons: See above

United Kingdom
Seat Leon
October 16, 2022

Pros: upgrade

Cons: time took to collect car

Denmark
Fiat 500
October 15, 2022

Cons: the first agent how guide at the self-service was bad at english and did not help at all. Old damage claim us to have done.

United Kingdom
Ford Fiesta