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Record-go at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The desk was easy to find.
Cons: The car was very dirty inside and out when we picked it up. Fuel policy is full to full but the car was only 3/4 full on collection. Baby car seat hire prices are a rip off, so expensive and our child was very uncomfortable in the seat provided. The agent put a lot of pressure to take the incredibly expensive extra insurance and said "as you have a long rental, 2 weeks, the car is guaranteed to be scratched during that time"... strange logic they have.
Pros: Lots of external cosmetic damage and dirt. Interior needed a vacuum and wipe down.
Cons: I would really like the true cost of rental and insurance to be much clearer during booking to ensure there's no additional cost to pay at pick up. No hidden extras
Pros: Fairly quick when we got to the front of the queue. They’ve got an automated system which isn’t always intuitive. Key pickup was easy, and drop off was very quick and easy once we found the drop off bays. A good experience though.
Cons: The automated system wasn’t always easy and they didn’t have enough assistance readily available, and the payment system was a bit tricky, also required assistance.
Cons: The employee of the company are very argumentative about needing to take out their excess policy and saying the one I had is not suitable which I know it is , so arguing for 10 mins is really not acceptable.
Pros: The office was very well staffed and everyone was really helpful. I'd definitely use them again.
Pros: Clearer instructions of car drop off area
Pros: How quick the whole process was.
Cons: The fuel deposit and that the car was picked up full, yes the digital read said full but within 15k of driving it we’d already lost 1/6th of our tank … defo wasn’t full but I guess you win some and lose some.
Pros: There were plenty of staff at the booking desk. The car was clean and the return was well sign posted and quick and easy.
Cons: Getting the car was made difficult, as the staff at key pick up did not tell us the correct bay to find the car. Instead we had to spend time looking with tired children late at night.
Pros: Car good, and return set up good.
Cons: Sunday evening delayed flights meant after "normal hours". No one answered phone lines (tried the 5 numbers given in rental documents) when trying to report we would be late. At key collection desk long queues (over 1 hr), and hit with extra charge for late pick up!
Pros: All Good !!!
Pros: Quick pick up procedure.
Cons: Apart from no water in the windscreen washer everything was great.
Pros: Fast and efficient.
Cons: Didn't get the size I wanted.
Cons: I paid £134 in advance for the use of car when I arrive at the airport to pick up the car they told me to pay €1400 deposit plus €243 insurance +86 for petrol at 12 in the night. Totally unexpected, unprofessional, uncomfortable, unreliable, unwanted and unnecessary. never booking with them again
Pros: Simple to pick up and even simpler to drop off
Pros: The car collection and car seat arrangement was quick and easy, as was the directions for pick-up and drop-off from the desk representative. Car was very good, clean condition and offered good value for money (minus the additional insurance).
Cons: The contradiction between discover cars and Record-go with regards to the fully comprehensive insurance was far from ideal and left us with an additional £190 outlay.
Pros: Speedy drop off
Cons: Very long queue to collect car. Had to pay extra to extend opening hours as flight arrived late but there was still a queue of over twenty people. Also, had to pay a “fuel deposit” of ~70€ which I was unaware of.
Pros: Friendly and efficient.
Pros: Good value and friendly
Cons: The car
Pros: the car was upgraded so perfect .
Pros: Staff were efficient
Cons: Although upgraded for free, the car provided was very underpowered and not very fuel efficient.
Pros: no fuss, liked automated system once you know what to do
Cons: Finding where rental desk was, wasn’t clearly marked out/ easy to find.
Pros: Good quality for money
Cons: There was no water in sprinklers!
Pros: Nice car, easy pick and drop off.
Cons: They do charge 104 € for fuel forehand. You have to fill the tank within 10 km from the drop-off to get that money back. 4 days from our return and they are still blocking 1.400€ of deposit on our card.
Pros: Easy and quick
Pros: It was really easy and stress free and the staff were really helpful. The car was easy to drive and had really helpful features. Car was much better than I expected.
Pros: Great service as usual
Cons: Was provided with a DR 4. Looks good, comfortable & spacious but just no power!
Pros: The overall experience was good. The lady that gave us the keys and collected them at the end of our holidays was very friendly and helpful.
Pros: Easy and quick over the desk
Cons: Self service screens available but no-one there to help and advise
Pros: Record go were poor on arrival. Couldn’t find key for 20 mins. Kept asking if I had ordered an electric car or if I wanted a hybrid. Much better on return.
Cons: Delay in finding keys on arrival
Pros: Friendly staff members Nataly & Tomas
Cons: Despite car being clean & tidy, inside window panes needing wiping to give clear view out = a usual yet not onerous aspect.
Pros: Very little.
Cons: Awful. Avoid at all costs. Stung for insurance costs when we already had it but staff would not accept. Issues paying deposit. Wanted €1400 paid upfront before taking car!!!
Pros: Efficient and friendly bunch. We did not understand that Record Go were the suppliers, it would have helped to emphasise that!
Cons: Great service from Record Go!!!
Pros: Friendly and helpful
Pros: Staff very efficient and polite
Cons: The self service computer broke when we’d spent about 10 minutes filling in details. Had to go to desk and lady had to start again.
Pros: Quick and easy.
Cons: 1) Having to pay for a full tank of fuel in advance (never had this before) 2) when refunded after returning the car with a full tank, losing out on the exchange rate.
Pros: Check the car at the end of rental with you so you know your getting the deposits back
Cons: Tried to convince me to take out insurance with them and pay twice as much as Discover cars.
Pros: Friendly and helpful. The ‘automatic’ process is a bit of a faff as you need help but the help is there. Drop off service was excellent
Pros: Perfectly efficient.
Cons: No issue
Pros: Bezproblémové vrácení vozu na místě.
Cons: Následný šok ze stržené částky za poškození vozidla, které již poškozeno muselo být. Vozidlo jsem rezervoval prostřednictvím webu přes DiscoverCars. Recard-go mi vnucoval pojištění, kteréjsem odmítl, protože by došlo k dvojímu krytí i duplicitní úhradě. Po bezproblémovém vrácení vozu následně dorazil email, který sděluje, že došlo k poškození a následně strhávají z mého účtu částku převyšující 605 EUR
Pros: Great and quick service on return.
Cons: A bit slow upon arrival due to lack of staff.
Pros: The quickness of picking up the car via the self checkout service, the car had only 12k on the clock and it was spotless
Cons: The Record go agent was very abrupt when picking up car. She could do with Customer service training. The agents serving other people all seemed to be much more pleasant and smiling!
Cons: Agent very grumpy
Pros: Price, quick and easy process
Cons: Paying up front for a full tank and returning with a full tank. Although it was refunded quickly
Pros: Easy to find and no queue to get served
Cons: A bit confusing about the deposit / bond to pay for the car from the rep at the airport compared to what I read online to book the car.
Pros: Picking up and dropping off process really easy. Waiting time to pick up car could not have been quicker
Pros: Quality and quick job
Pros: Swift and courteous
Pros: Well located and easy to find in both the terminal and the car park
Cons: Because I booked online rather than direct with the company I got hit £400 that I hadn’t expected for additional insurance. I don’t understand why the company doesn’t market itself better to incoming tourists. I would have thought the UK and Germany were obvious markets.
Pros: They explained clearly that any payment to Discover Cars is nothing to do with them and that I now had to make full payment to them. This is not their issue.
Pros: Caring friendly staff (Ana Abdalah, Mida & return Monaim
Cons: some existing damage was not on summary, yet clearly explained how to cover this off on return (which was therefore smoothly done)
Pros: Easy and quick
Pros: Used many times, reliable and fairly efficient
Cons: Condition of cars seems to be variable and choice within catagories could be better
Pros: Friendliness of staff, efficient but relaxed
Cons: I would have liked to use the automated machines for car pick up, seeing as I had already completed everything on line, but didn't have any info directing whether I could or could not use it, so didn't want to take the chance.
Pros: As abive
Cons: All good
Cons: The computer check in!!
Cons: Car was pre booked, with full cover, but very confusing at the point of collection with the deposits required and all the info we had to input. Then had to go to reception desk to confirm things. It would have been easier to not pre book.
Pros: Used many times getting more efficient and in the main price competitive
Pros: Nice clean car - as we had hoped for.
Cons: Having to wait at the check in till the time we expected to need the car. Our flight arrived early and they let other people in queue go Ahead of us before we could use the check in System. Unnecessary wait and didn’t make sense as we then didn’t get the car till Half hour after we had put on booking as it took that long to do the paperwork etc.
Pros: No fuss and very relaxed
Pros: Good car. Clean although dented and not recorded on the damage sheet but we took a photo which we could show when we returned the car as the photo was dated. Always worth checking out your hire car or we would have been charged for damage that we didn’t do
Cons: When collecting the car they tried to get us to buy additional insurance when we had already bought comprehensive insurance and didn’t need it.
Pros: Quick and friendly.
Cons: We took out insurance then had to pay again for insurance so no idea what the first charge was for?
Pros: Freindly and efficient
Cons: Selling up to full cover when the contract company we booked through had already provided us nd charged us for full cover
Pros: Car was good but service limited
Cons: I am still owed over £1000 no way of checking anything. Impossible to call anyone. Very vague instructions. Just want my deposit back. Impossible to chase up, doubt you will follow this up
Pros: Good value, friendly service and easy to deal with.
Cons: Time spent filling in forms at car pick up was far too long and could have been reduced if details were requested beforehand. I wanted a smaller car but was given a bigger car than wanted, which had many scratches, though RecordGo did properly recognise this.
Pros: Seemed quicker and more efficient than previous companies
Cons: Found fast speaking agent hard to understand but need to point out some degree of deafness
Pros: Quick and efficient
Cons: Staff at check in desk pushed additional insurance despite showing them we already had additional insurance
Pros: Very efficient
Cons: The car was not a FIAt 500 but a panda. Which was fine too
Pros: Friendly and efficient staff.
Pros: The check in staff were very friendly and efficient
Cons: There was a long queue
Pros: Very easy & quick
Pros: Efficient overall
Cons: Car hadn't been thoroughly cleaned. Windscreen was dirty
Pros: Pleasant staff when i spoke to them
Cons: It was slow
Pros: Doesn't allow to extend the rental so made me go to the other side of the island and spend half a day at the airport.
Pros: It's fast and pretty efficient with the self check in.
Cons: It takes a long time for your damage deposit (1100 EUR) to be released back to you, even after they have checked the car. RecordGO say this is my bank (Barclays) but Barclays say it is down to RecordGo. Regardless, your deposit money will be in limbo for at least 2 weeks after you return.
Pros: The car was good
Cons: Charges differed to what ways previously agreed.
Cons: Extremely large queue at pick up but that is probably because they offer a good service a good price.
Cons: Extra charges misleading as already paid Discover Cars for extra cover. Still waiting for response from Record-go Email sent 25/07 1700 hrs re pair of Ray-Ban sunglasses left in drivers door of vehicle. No response & no acknowledgment of my email send. Re sending again now
Pros: Great, affordable and pleasant service. No problem with the car.
Cons: A long queue to collect vehicle.
Pros: Self Check-In terminals at airport
Cons: Collection of deposit for fuel and reimbursement costs me money on my sterling credit card. Should be an authorisation only, at most.
Pros: Quick and easy
Cons: Car had no water for window wiper, apart from that it was great
Pros: Easy and no hassle.
Cons: Nothing to dislike in my experience.