Centauro at Palma de Mallorca Airport

Pros: the car

Cons: informations

Pros: Picking up was seamless!!!. Lucia was GREAT!!!! The drop off was a nightmare! We had NO idea that the rental place didn't open until 7 am. Our flight was at 7:40. We sat in front of the rental car gate since 5am. There was no drop box to return key. No customer service line at that hour. There were several people in the same predicament. Once it was 7 am ALL of the agents and employees arriving were rude. Terrible Terrible! I would probably not rent from them again.

Pros: Thank you so much

Cons: NO CAR PROVIDED BEACUSE OF YOUR SCAM

Pros: Very efficient and helpful

Cons: N/A

Pros: Friendly

Cons: They claimed the car was brand new without damage/scratches, but when I checked the car there where scrathes to the bumper. I had to bring the staff out to take pictures of the car and update the contract. Otherwise they would have blamed me for the damages...

Pros: accesability, efficiency

Cons: lack of upfront notification about car insurance which resulted additional charges and double insurance

Pros: the check in staff was the best part of it, kind and helpful

Cons: the half petrol level and it wasn't that clear where to find the transfer outside the airport

Pros: Very friendly staff, great drop off

Cons: Picking up the car they had a que system that only applied to people arriving on the shuttle bus, but ther was no information about this, until you got to the desk, and they gave you a number just tor return to the line and wait even longer. Having said that, this was probably because the que-system was down

Pros: Pickup (once ticket allocated) and drop off efficient.

Cons: I didn’t arrive on the transfer bus and it was not obvious I had to have a ticket, so ended up waiting longer to be seen and pick up my car.

Pros: Nothing

Cons: Their service was awful, they forced me to take out additional full cover insurance when I had full cover insurance with you. With this in mind I would like my full coverage insurance from you refunded.

Pros: didnt have a car

Cons: not having a car

Pros: Efficient

Cons: Difficult to find the mini van shuttle to start with. Car didn't have water in washer bottle

Pros: No signs for shuttle buses stop on airport, more than 2h spent in line waitting for car delivery

Cons: No signs for shuttle buses stop on airport, more than 2h spent in line waitting for car delivery

Pros: Nothing

Cons: Worst place to rent a car. Dishonest and rude employees

Cons: we had delayed flight and we had to pay a night fee

Pros: Ticket system at pick ensure fair treatment and no scramble for service

Cons: Time waiting for transfer bus - nearly 35 minutes before bus came. Not acceptable for an off site supplier

Cons: There was an upsell on insurance after we arrived that we didn’t totally understand as we thought we had already purchased the full insurance. We paid it but we still don’t know what we paid for and if it was necessary.

Cons: Returned the car whith the same amount of fuel as agreed, expected €57 returned upon dropping car off plus maybe even more for being 5 hours early and now charged £40 extra???

Cons: Only downside is that although the car was brand new, it was a very basic spec, without even a USB port

Pros: They try to sell me full insurance even though my booking already included it.

Cons: They try to sell me full insurance even though my booking already included it.

Pros: Everything went well. Car pick-up was easy and car in good condition (12 000 km driven Ford Fiesta with Android auto connection). Deposit about 1100 e was returned quickly as was fuel pre-charge 70 e. We were not falsely blamed for any damage on the car.

Cons: There should be a sign with rental car companies logos where the minibusses wait for customers near the airport. Now we were not absolutely sure if we waited in the right area.

Pros: No problems with car.

Cons: Really, nothing. So frustrated.

Pros: Airport transfer

Cons: Not enough staff, poor customer service, poor attention to detail. Hard sell on extras. Poor organisation. Long queues.

Pros: The whole process was fast, people were kind.

Cons: We had to tell your employees about damage of the car that was not described in the documentation (after our warning, the employee took photo of the damage and noted it to the documentation). Don’t worry to take some time before leaving rental park and focus on damage which is not documented.

Cons: Ninguna facilidad ante cualquier problema q tenia

Pros: Friendly people and clean car. A very good price

Cons: Took a long time picking up the car and queuing system was very odd.

Pros: Car was good

Cons: Picking up the car was the world's biggest headache. International card issues, didn't take my second card, took me two hours. They have a policy of "pay $100 or put down a deposit of $1200"

Pros: Booking was very easy, and we had no problems with the airport shuttle and pick up and drop off of rental car. Great service and clean car!

Pros: Shuttle and staff.

Cons: The signing of the area to pick up the shuttle bus was not clear. The tank was only 90% full and I was asked to bring it back with 90% - not easy!

Pros: Great car and customer service

Cons: The shuttle was not easy to locate at PMI and I also had to wait 15 minutes to get shuttled back.

Pros: Service was great. Car was new and extremely cheap Almost free to hire - £6 for whole 9 days.

Cons: Child seat was expensive to hire (more than the price of new seat for 9 days rental - £75) and a worn.

Pros: Easy process, car was a great drive

Pros: Effective

Cons: Pushed the insurance

Pros: The service of Centauro was very profesional, I will hire with Centauro. I will not use this platform again.

Cons: The service was quite good and professional.

Pros: Staff very slow at processing customers

Pros: Generally excellent. Brand new Qashqai. Didnt try any insurance hard sell.

Cons: Was supposed to be full to full but was actually 30% full to 30% full which meant I left some extra petrol in the tank to be sure.

Cons: Centauro operate off site i.e. away from the airport terminal building at Palma airport. It's only because I have used this company before that I remembered where to find the mini bus pick up point. There doesn't seem to be any signage inside or on exiting the airport buildings to help customers find their way.

Cons: £50 for an extra driver

Pros: You charge my credit cart 2times and service for rent a car was awful please contact with me asp iliashotel@yahoo.gr

Pros: It was a last minute booking for me and I liked how the price was very good for the amount of time needed. The woman on the desk also provided the option to become fully covered so I wouldn't have to pay an excess of 1000€ incase the car was damaged.

Cons: It was kind of time consuming to find the shuttle bus to the car rental office

Pros: Rental agent was very nice and helpful, particularly as I wasn't aware that US drivers needed an IDL to drive in Spain as of 8 February 2019. He let me us their WiFi, etc. so I could procure an expedited IDL.

Pros: brand new car

Pros: Good value and very quick dropping off the car.

Cons: It wasn't easy to find shuttle which will take us from the airport.

Pros: Very little

Cons: Fraudulent charges for additional car cover and fuel charges. Very unhelpful at the desk when this was raised. Most unhappy and separate complaint raised with Discovery

Pros: good price point and clean cars

Cons: wait time to pickup car was horrible, and there is no early drop off if you have an earlier flight.