Centauro at Palma de Mallorca Airport

Pros: Agent helpfulness was awsome, José was wery kind and helpful guy.

Cons: nothing

Cons: So disappointing that Centauro agents try to sell expensive insurance that is not necessary! It increased the cost of the rental with 50%!

Pros: Fast car return, all defects were checked with me.

Cons: Not ordered car. Front wind screen dirty from inside

Pros: When we raised a complaint, it appeared that the website and the rental car provider were not sharing accurate information with each other. The staff seemed unsure of what had happened and implied that this was not the first time such an issue had occurred. From a customer perspective, this feels like being charged twice for the same service. We believe this is something that should be improved and clearly stated during the booking process to prevent similar situations in the future.

Cons: Serious lack of transparency in the booking process provided. At your Mallorca office, I was forced to purchase an additional insurance that I did not need, as my Mastercard Debit card was not accepted for the security deposit. This contradicts the information clearly stated during the booking process, where Mastercard Debit cards are listed as an accepted payment method. Moreover, I had booked a vehicle with a full-to-full fuel but received a 80% full one. I've been force to pay 156€ + 56€.

Pros: The car was almost new

Cons: The car was damaged when picked up and on return they went through it with a fine tooth comb and picked every little mark they could find. I suspect this was to ensure that you had to pay the excess charge for repairs which I suspect would never be completed.

Cons: I feel bad about the pick up speed 90 min wait Not fair to give us 90% tank full Make sure I will complain to the local authorities

Pros: Uncomplicated

Cons: The description for the pick up spot for the transit war unclear and we waited for several hours at the wrong one because the directions were unclear, since we landed on a different terminal than normal

Pros: Minibus rápido. Calidad a precio bajo. Amables. Coche nuevo y limpio.

Cons: El agente no sabía que ustedes aceptaban el pago con tarjeta de débito. Tuve que buscar el contrato y enseñarle donde lo pone. Excesiva espera de 40 minutos, pero lo puedo entender, por que es precio bajo. Mala gestión en la entrega. Solo 1 persona que estaba desbordada por exceso de coches. Y no supo gestionar mi situación de falta de tiempo. Tuve yo que decidir dejar la llave dentro del auto y marcharme por no poder esperar... y comunicar al gestor que me marchaba...

Cons: Centauro added an unsolicited, non-refundable coverage to my contract called Smart Cover, claiming it was the security deposit. I literally asked about this. They never sent me the contract — clearly trying to hide it. This so-called coverage costs more than renting a car for the same period without any deposit. No one in their right mind would agree to that unless the front desk staff deceived the customer — which is exactly what they did to me.

Cons: Provided wrong car, wrong information about car and car had damage pre trip that we weren’t made aware of

Pros: Ticket system used at office desk. Ticket issued by shuttle bus driver.

Cons: The agent didn't explain very well the costs I was going to be charged. She was rushing through the explanation and included in the total a specific cost for a service that I didn't want or request. I'm referring to the car excess insurance. I also found scratches on the car that were not present in the contract. I had to chase the agent so as to add the scratches on their system. Then I had to chase the agent again for a new contract to be printed so that I would have proof of all the scratchs.

Pros: Car was good

Cons: The agency is scamming on pre-existing minor scratches under the bumper. Clearly they are making lots of money through this scam. Stay away!

Pros: They changed rapidly our car when we took it back right after we got the first one which was broken.

Cons: Location far from terminal, had to wait for transport bus. At first we got a car which was broken or there was some malfunction with diesel filters... Couldnt accelerate at all and car was going really slow speed. They changed our car and after we got really good and new car, which was quite an upgrade for the first one.

Pros: Nothing

Cons: The car broke down and the service was appalling. Both Centauro and discovercars refused to accept liability despite having roadside assistance on the contract. We were forced to spend €220 on a new battery as both companies stopped receiving our calls and didn’t respond to email. Absolutely appalling customer service

Pros: Very quick and efficient collection and drop off. Mallorca oct 2024

Pros: At the time of returning the car, the lady (local) was super friendly and helpfull.

Cons: Rude personnel (foreign) refusing to do their job. At the pickup time the agent refused to do the car visual inspection, claiming that the car is OK. Scratches and a dent on the car have to be mentioned on the paperwork before the vehicle pickup.

Pros: The fact that their full insurance really covers everything and they do not hold any excess.

Pros: I really liked dropping off process. Agent was nice and very polite, got everything done in 10 minutes. Amazing! Thank to her!

Cons: Queue in the office was really annoying thing.

Pros: La personne en charge du retour était totalement désagréable. Son prénom était IRÈNE, et elle nous a fait sentir comme des voleurs. J'ai l'habitude de louer des voitures, et le processus de vérification des dommages (avant et après) était le pire que j'ai eu. Je ne recommande à personne cette compagnie.

Cons: très long et aucune prise en charge pour la vérification des dommages. Par la suite, ils nous charge des frais sur des dommages qui étaient déjà présents. Nous allons utiliser tous les recours pour ne pas payer ces frais, compte tenu que la personne en charge du retour était aucunment sympathique et compréhensive dans nos discussions.

Pros: The car had a fault in the steering pulling to the right which made driving difficult

Cons: The car was in the wrong spot and the rep was rude

Pros: Fast efficient service

Pros: Tienen buena flota de vehículos

Cons: Muy inconfome por parte del agente que recibió el automóvil, debería haber tenido más amabilidad y darle más información al cliente.

Cons: I arrived a day late for my booking so they forced me to pay for a fresh booking - at twice the price for the same car - and for a day less!

Pros: What i paid in renter not that shown in your website very very bad .. i want my refund 79 euros from you please

Cons: What i paid in renter not that shown in your website very very bad .. i want my refund 79 euros from you please

Pros: Zero issues.

Pros: That they didnt even try to cover the fact that they are actually scamming people

Cons: Pretty much everything had to pay insurance twice . Once online when I booked the car and in person twice more than online . All together I paid 400£ only for insurance .

Pros: Pr8ice and so efficient, especially dropping the car back - very easy process

Pros: El coche era nuevo

Cons: Que contraté full / full y me dieron medio depósito, en la letra pequeña ponía que podía pasar pero a mí nunca me paso . Al final llenamos prácticamente el depósito pero solo devuelven medio. Quise contratar un servicio adicional y estuve 45 minutos al teléfono antes de poder hablar con un agente. Y por último, no tienen servicio de entrega fuera de horario y tuvimos que dejar el coche un día antes y cancelar la reserva en un restaurante de palma para cenar. En fin, nunca más.

Pros: Good car. Close to the airport.

Cons: Optional insurance is too expensive. I chose to be self insured and I was very tense during our travels.

Pros: Car was clean. The representatives very friendly. But they were over worked and very very busy.

Cons: Unreasonable deposit amount. Spent 2 hours picking up the car.

Pros: very efficient and friendly

Cons: N/A

Cons: The car was to go to service 78 days ago and 13.000 km ago. So they have not fulfilled the overall service of the car. Is that safe???

Pros: The staff is friendly but their customer management system is terrible.

Cons: We had to wait over one hour to pick up our rental car. There is a ticket system that does not work and we had to wait in line a long time to be told that we were not on the list. After seeing three full buses of customers be served before us and cutting the line to insist we had been forgotten, we were finally attended because an employee made an exception. It's unacceptable. There was chaos in the office, people don't know where to go and end up cutting the line to be served.

Cons: Dreadfully slow and shambolic pick up. Just 5 of us in the queue, took over an hour, why?! Gave me a much larger car then I had rented which made it difficult to drive the small tight roads, I booked a small car for a reason. Car was supposed to have fuel full and to return full. Instead it was at 40%, very difficult to bring it back like that!

Pros: Directions in airport to Centauro shuttle bus from airport

Pros: Absolutely nothing, worst service.

Cons: M ade me hand over €1400 and insisted we had no insurance. Very rude service

Pros: Great car and easy drop off

Cons: Took an age to actually pick up the car - over half an hour wait!!

Pros: It was as to be expected

Cons: It was as to be expected

Pros: Good price for car. Clean inside. Not too long of a counter process. Easy return process

Cons: The car was damaged in a few places so I wanted to make sure that all damage was documented

Pros: Great price and great car. No hassles.

Cons: Picking up the car was confusing and chaotic.

Pros: I really appreciated the free upgrade of the car and efficiency in everything! I got a completely new car which was working perfectly.

Cons: All customers were called to the desk by number and name given in the shuttle bus, and because I did not come through airport and not knowing this I had to wait an hour to get any service.

Pros: professionalism

Cons: opening hours

Pros: Easy pick-up and drop-off. The drop-off was also very quick. Very quick airport shuttle. The car was much bigger and nicer than the one we reserved.

Cons: The pick-up was was easy but the waiting time was too long: many people in the queue and only 2 desks were open out of 9.

Cons: Representative arrogant & rude when I enquired about drop off procedure. Had to wait in a long queue of clients collecting cars. No one to check the car back in- absolutely ridiculous. I rent cars all year round & never known this site with a rental company before.

Cons: Service was poor the man was rude and over charged us

Pros: friendly staff

Cons: not easy to communicate in English

Pros: Szybka obsługa. Cierpliwość w tłumaczeniu. Nowy i czysty samochód. Szybkie odblokowanie depozytu na koncie bankowym (ten sam dzień). Szybki zwrot kaucji za paliwo. Pełny profesjonalizm.

Pros: Friendly and efficient staff, good quality car. Smooth transfer from airport to their HQ and return. Good value. Prompt return of fuel deposit.

Cons: Locating the minibus for pick up at the airport was a little tricky. Fortunately it is bright yellow and was already parked there. If it hadn't been there it wasn't particularly clear where to stand and wait.

Pros: All good until we returned the car.

Cons: Being ripped off for damage we didn't cause.

Pros: Friendly staff, pick up went wuick

Cons: Car with a lot off damage on the right/ back site, although it was good documented

Pros: The car was very nice but the tires were low on pressure so I kept getting warning messages every time I started the engine.

Cons: The location of their office was very difficult to find on the way back.

Pros: Excellent service, thankyou

Pros: Instant email confirmation of deposit refund after returning car.

Cons: Very crowded after a flight arrives and slow agents trying to sell insurance and arguing with other customers. Just a generally bad feeling.

Pros: shuttle was fairly simple, ticket numbering was helpful, car had two large dings that they told me about up front and noted on contract,

Cons: pretty long wait, would not provide a wifi code which would have allowed me to enter my own info/ streamline my checkin, irritating that they needed to hold $1400

Pros: The service is very bad

Pros: Nothing really, by accident i got a car from them, only because discover cars broker was in the middle and i was not aware

Cons: Arrogant people, not accommodating, blunt communication, massive deposit, asked me to buy the fuel in the car - hidden charges that is illegal in europe!!! Nobody cares

Cons: Lang kø for å få bil. Lite og dårlig forklaring til å skaffe kø nummer.

Pros: The service was great and easy

Cons: It was very difficult to find the pickup place

Cons: We have paid for full insurance, additional was requested 100 eur not clear for what. We could not change main driver and could not propose security deposite from not main driver account. Because of these, we spend too much time in agency and were late to meeting.

Pros: great value

Cons: a bit chaotic getting on the shuttle bus

Pros: Service was quick

Cons: The booking said: Fuel policy: Full to full We did not get a full car but 80%.

Pros: Everything

Cons: Nothing

Cons: They were not very accommodating or helpful

Pros: Good advice, queues well organised

Cons: Limited opening times for drop off

Pros: Fast and easy

Pros: The staff seemed efficient.

Cons: It took a while to get to and from the airport.

Cons: VERY difficult to find return rental location : we spent quite a bit of time finding it . Specific locate details should be provided - address etc.

Pros: Everything

Cons: I like everything :)

Pros: Although there was a bit of a queue at the collection, we were really pleased with this company overall. The car was new and clean the the rate was very acceptable

Pros: car conditions

Cons: waiting for a shuttle 45 min waiting in the office 45 min attempts to give us another worse car as the only option

Pros: Very quick process and friendly communication while dropping off the car - actually this was the most pleasant dropoff experience I ever had!

Cons: Waiting time when picking up the car was long and the procedure was not clear (e.g. wait in line or register online by scanning a qr code)

Pros: Overall good service at collection and drop off

Cons: I booked full to full fuel policy. Cantauro took £125 payment from my card which is recredited when the car is returned with a full tank. I would have preferred this amount to be blocked as I now have to pay this off on my latest statement as the credit did not reach my card account in time.

Pros: Very nice representatives with great English. Brand new clean car with low mileage. Deposit was returned within 48hrs. I would highly recommend centauro and discover cars.

Cons: Dark parking lot at Palma airport but no biggie. Insurance deposit was way too high (1200eur) for a rental contract worth eur500. The deposit should be no more than Eur200 if you have full insurance coverage.

Pros: Clean car

Cons: Its a mission to get to and the return policy.

Pros: Cont: everything. We felt we really didn’t have any option but to pay the €280 for cover we thought we already had payed for!! We had also taken out a waiver protection policy. This cover cost more than the actual rental!!!!!! We feel a refund is definitely in order!?

Cons: very far from airport they dont know about the insurance covered by discovercars

Pros: The car was clean and as advertised.

Cons: I didn't like the child seat and the process of getting one, because I was presented with two extremely dirty (puked milk, stains, ...) options, and ended up getting a booster seat instead. It would be better if someone helped me set up CarPlay, but no big deal. I thought the car would be automatic, not manual, but it didn't bother me. Automatic would be more convenient.

Pros: Speed of drop off was very quick, once i I was served the agent was very clear and helpful

Cons: Carnage at check in is all I can say. There was some form of priority system which one knew what was going on. People were dropped off on a coach and got served straight away while we were waiting for an hour or so, others had been there for 2 hours. Bit nuts but once we got served everything was fine

Cons: System of payment for fuel. I had to pay for fuel in front (75% capacity) and they returned the money after i returned the car. Of course i left more than 75%. The system is not customer friendly and the only aim is to get some more gains of fuel. I don’t like being treated as a fool.

Pros: Fast and efficient service

Cons: The car was quite overpriced

Pros: Fast, efficient. No hidden cost. My plane was arriving late, after 11.00pm. I called tge cistomer service and they offered a later closing time (they would wait until I arrive) for 40eur, which only needs to be paid if you really arrive later. I think this is reasonable and great service.

Cons: It is very hard to find the spot of the shutttle bus on the airport. I would post a sth in the area whoch helps the customer.

Pros: Fast delivery & Return

Cons: Full deposit, while you also take the security deposit

Pros: Very organized, efficient.

Cons: Not enough staff for car pick up. Long wait and customer frustration with speed. Also VERY hard to find return location. Wasted time circling the airport.

Pros: Absolutely nothing. They are scam artists.

Cons: I am scarred by their actions and will not refer either discovery cars or centauro!

Cons: Pésimo servicio al cliente , no se puede modificar nada , el manager no sirve cero flexibilidad .

Pros: Very unhappy! We wanted to sort out the car insurance. It turned out to be very difficult and very expensive. It was necessary to purchase centauro insurance! Only she covered all the problems!!! Other insurance only "hemorrhoids". That's what Centauro explained to us. As a result, the insurance for 6 days turned out to be 144 euros! On the Renault! A bucket from France, it would be better if they retired as children and did not spoil people's lives with their trash!

Pros: New and god car

Cons: Notting but,i dont like to pay overtime

Pros: I liked it but I´m very frustrated about not having my money back!

Cons: I´m very frustrated about not having my money back as promised!

Pros: The car and the baby sit where above my expectations.

Cons: I was given a car with supposedly no scratches. However, I found several big scratches and I had to request the desk to adapt the contract accordingly. I consider this as a scam attempt: they should clearly check and document each car before claiming "no scratches"

Pros: Easy to find the pick up transfer and people nice when you to pick up the car, eventhough they insist you in different ways to include the full coverage

Cons: The return was TERRIBLE: they only open al 7am at the airport place. There was a long line for return, I told them that I was in a hurry to catch my flight and the answer was "as everybody else". I asked if I could leave the keys and go and they said that to release the $1,000 let as a guarantee I have to be present until they gave the OK. Such a lack of confidence!

Pros: Price and standard of the car.

Cons: Customer service and they threaten customers that doesn’t get what they have in contract.

Pros: Fantastic service. Everything was so well managed. I was a little concerned about taking a minibus off site but it was easy to find the shuttle and we collected the car in no time.

Cons: The service was polite and easy. The car was perfect.

Pros: Drop off time and process. No signature needed.

Cons: No carpets in the car - difficult to clean the sand and dirt during rental!

Pros: Quick pick up and drop off

Cons: Quite far from the airport

Pros: Good clean and nearly new car.

Cons: Expensive, slow service at both ends. No acknowledgement of return. Still trying to sort out fuel.

Pros: actually nothing

Cons: we had to wait in line for an hour since they called customers by their names

Pros: Very clear in communication

Cons: Car should be provided in "Full to Full" fuel policy. You give car full tank and take return with full tank.

Pros: the car

Cons: informations

Pros: Picking up was seamless!!!. Lucia was GREAT!!!! The drop off was a nightmare! We had NO idea that the rental place didn't open until 7 am. Our flight was at 7:40. We sat in front of the rental car gate since 5am. There was no drop box to return key. No customer service line at that hour. There were several people in the same predicament. Once it was 7 am ALL of the agents and employees arriving were rude. Terrible Terrible! I would probably not rent from them again.

Pros: Thank you so much

Cons: NO CAR PROVIDED BEACUSE OF YOUR SCAM

Pros: Very efficient and helpful

Cons: N/A

Pros: Friendly

Cons: They claimed the car was brand new without damage/scratches, but when I checked the car there where scrathes to the bumper. I had to bring the staff out to take pictures of the car and update the contract. Otherwise they would have blamed me for the damages...

Pros: accesability, efficiency

Cons: lack of upfront notification about car insurance which resulted additional charges and double insurance

Pros: the check in staff was the best part of it, kind and helpful

Cons: the half petrol level and it wasn't that clear where to find the transfer outside the airport

Pros: Very friendly staff, great drop off

Cons: Picking up the car they had a que system that only applied to people arriving on the shuttle bus, but ther was no information about this, until you got to the desk, and they gave you a number just tor return to the line and wait even longer. Having said that, this was probably because the que-system was down

Pros: Pickup (once ticket allocated) and drop off efficient.

Cons: I didn’t arrive on the transfer bus and it was not obvious I had to have a ticket, so ended up waiting longer to be seen and pick up my car.

Pros: Nothing

Cons: Their service was awful, they forced me to take out additional full cover insurance when I had full cover insurance with you. With this in mind I would like my full coverage insurance from you refunded.

Pros: didnt have a car

Cons: not having a car

Pros: Efficient

Cons: Difficult to find the mini van shuttle to start with. Car didn't have water in washer bottle

Pros: No signs for shuttle buses stop on airport, more than 2h spent in line waitting for car delivery

Cons: No signs for shuttle buses stop on airport, more than 2h spent in line waitting for car delivery

Pros: Nothing

Cons: Worst place to rent a car. Dishonest and rude employees

Cons: we had delayed flight and we had to pay a night fee

Pros: Ticket system at pick ensure fair treatment and no scramble for service

Cons: Time waiting for transfer bus - nearly 35 minutes before bus came. Not acceptable for an off site supplier

Cons: There was an upsell on insurance after we arrived that we didn’t totally understand as we thought we had already purchased the full insurance. We paid it but we still don’t know what we paid for and if it was necessary.

Cons: Returned the car whith the same amount of fuel as agreed, expected €57 returned upon dropping car off plus maybe even more for being 5 hours early and now charged £40 extra???

Cons: Only downside is that although the car was brand new, it was a very basic spec, without even a USB port

Pros: They try to sell me full insurance even though my booking already included it.

Cons: They try to sell me full insurance even though my booking already included it.

Pros: Everything went well. Car pick-up was easy and car in good condition (12 000 km driven Ford Fiesta with Android auto connection). Deposit about 1100 e was returned quickly as was fuel pre-charge 70 e. We were not falsely blamed for any damage on the car.

Cons: There should be a sign with rental car companies logos where the minibusses wait for customers near the airport. Now we were not absolutely sure if we waited in the right area.

Pros: No problems with car.

Cons: Really, nothing. So frustrated.

Pros: Airport transfer

Cons: Not enough staff, poor customer service, poor attention to detail. Hard sell on extras. Poor organisation. Long queues.

Pros: The whole process was fast, people were kind.

Cons: We had to tell your employees about damage of the car that was not described in the documentation (after our warning, the employee took photo of the damage and noted it to the documentation). Don’t worry to take some time before leaving rental park and focus on damage which is not documented.

Cons: Ninguna facilidad ante cualquier problema q tenia

Pros: Friendly people and clean car. A very good price

Cons: Took a long time picking up the car and queuing system was very odd.

Pros: Car was good

Cons: Picking up the car was the world's biggest headache. International card issues, didn't take my second card, took me two hours. They have a policy of "pay $100 or put down a deposit of $1200"

Pros: Booking was very easy, and we had no problems with the airport shuttle and pick up and drop off of rental car. Great service and clean car!

Pros: Shuttle and staff.

Cons: The signing of the area to pick up the shuttle bus was not clear. The tank was only 90% full and I was asked to bring it back with 90% - not easy!

Pros: Great car and customer service

Cons: The shuttle was not easy to locate at PMI and I also had to wait 15 minutes to get shuttled back.

Pros: Service was great. Car was new and extremely cheap Almost free to hire - £6 for whole 9 days.

Cons: Child seat was expensive to hire (more than the price of new seat for 9 days rental - £75) and a worn.

Pros: Easy process, car was a great drive

Pros: Effective

Cons: Pushed the insurance

Pros: The service of Centauro was very profesional, I will hire with Centauro. I will not use this platform again.

Cons: The service was quite good and professional.

Pros: Staff very slow at processing customers

Pros: Generally excellent. Brand new Qashqai. Didnt try any insurance hard sell.

Cons: Was supposed to be full to full but was actually 30% full to 30% full which meant I left some extra petrol in the tank to be sure.

Cons: Centauro operate off site i.e. away from the airport terminal building at Palma airport. It's only because I have used this company before that I remembered where to find the mini bus pick up point. There doesn't seem to be any signage inside or on exiting the airport buildings to help customers find their way.

Cons: £50 for an extra driver

Pros: You charge my credit cart 2times and service for rent a car was awful please contact with me asp iliashotel@yahoo.gr

Pros: It was a last minute booking for me and I liked how the price was very good for the amount of time needed. The woman on the desk also provided the option to become fully covered so I wouldn't have to pay an excess of 1000€ incase the car was damaged.

Cons: It was kind of time consuming to find the shuttle bus to the car rental office

Pros: Rental agent was very nice and helpful, particularly as I wasn't aware that US drivers needed an IDL to drive in Spain as of 8 February 2019. He let me us their WiFi, etc. so I could procure an expedited IDL.

Pros: brand new car

Pros: Good value and very quick dropping off the car.

Cons: It wasn't easy to find shuttle which will take us from the airport.

Pros: Very little

Cons: Fraudulent charges for additional car cover and fuel charges. Very unhelpful at the desk when this was raised. Most unhappy and separate complaint raised with Discovery

Pros: good price point and clean cars

Cons: wait time to pickup car was horrible, and there is no early drop off if you have an earlier flight.