Centauro at Palma de Mallorca Airport

Pros: Although there was a bit of a queue at the collection, we were really pleased with this company overall. The car was new and clean the the rate was very acceptable

Pros: car conditions

Cons: waiting for a shuttle 45 min waiting in the office 45 min attempts to give us another worse car as the only option

Pros: Very quick process and friendly communication while dropping off the car - actually this was the most pleasant dropoff experience I ever had!

Cons: Waiting time when picking up the car was long and the procedure was not clear (e.g. wait in line or register online by scanning a qr code)

Pros: Overall good service at collection and drop off

Cons: I booked full to full fuel policy. Cantauro took £125 payment from my card which is recredited when the car is returned with a full tank. I would have preferred this amount to be blocked as I now have to pay this off on my latest statement as the credit did not reach my card account in time.

Pros: Very nice representatives with great English. Brand new clean car with low mileage. Deposit was returned within 48hrs. I would highly recommend centauro and discover cars.

Cons: Dark parking lot at Palma airport but no biggie. Insurance deposit was way too high (1200eur) for a rental contract worth eur500. The deposit should be no more than Eur200 if you have full insurance coverage.

Pros: Clean car

Cons: Its a mission to get to and the return policy.

Pros: Cont: everything. We felt we really didn’t have any option but to pay the €280 for cover we thought we already had payed for!! We had also taken out a waiver protection policy. This cover cost more than the actual rental!!!!!! We feel a refund is definitely in order!?

Cons: very far from airport they dont know about the insurance covered by discovercars

Pros: The car was clean and as advertised.

Cons: I didn't like the child seat and the process of getting one, because I was presented with two extremely dirty (puked milk, stains, ...) options, and ended up getting a booster seat instead. It would be better if someone helped me set up CarPlay, but no big deal. I thought the car would be automatic, not manual, but it didn't bother me. Automatic would be more convenient.

Pros: Speed of drop off was very quick, once i I was served the agent was very clear and helpful

Cons: Carnage at check in is all I can say. There was some form of priority system which one knew what was going on. People were dropped off on a coach and got served straight away while we were waiting for an hour or so, others had been there for 2 hours. Bit nuts but once we got served everything was fine

Cons: System of payment for fuel. I had to pay for fuel in front (75% capacity) and they returned the money after i returned the car. Of course i left more than 75%. The system is not customer friendly and the only aim is to get some more gains of fuel. I don’t like being treated as a fool.

Pros: Fast and efficient service

Cons: The car was quite overpriced

Pros: Fast, efficient. No hidden cost. My plane was arriving late, after 11.00pm. I called tge cistomer service and they offered a later closing time (they would wait until I arrive) for 40eur, which only needs to be paid if you really arrive later. I think this is reasonable and great service.

Cons: It is very hard to find the spot of the shutttle bus on the airport. I would post a sth in the area whoch helps the customer.

Pros: Fast delivery & Return

Cons: Full deposit, while you also take the security deposit

Pros: Very organized, efficient.

Cons: Not enough staff for car pick up. Long wait and customer frustration with speed. Also VERY hard to find return location. Wasted time circling the airport.

Pros: Absolutely nothing. They are scam artists.

Cons: I am scarred by their actions and will not refer either discovery cars or centauro!

Cons: Pésimo servicio al cliente , no se puede modificar nada , el manager no sirve cero flexibilidad .

Pros: Very unhappy! We wanted to sort out the car insurance. It turned out to be very difficult and very expensive. It was necessary to purchase centauro insurance! Only she covered all the problems!!! Other insurance only "hemorrhoids". That's what Centauro explained to us. As a result, the insurance for 6 days turned out to be 144 euros! On the Renault! A bucket from France, it would be better if they retired as children and did not spoil people's lives with their trash!

Pros: New and god car

Cons: Notting but,i dont like to pay overtime

Pros: I liked it but I´m very frustrated about not having my money back!

Cons: I´m very frustrated about not having my money back as promised!

Pros: The car and the baby sit where above my expectations.

Cons: I was given a car with supposedly no scratches. However, I found several big scratches and I had to request the desk to adapt the contract accordingly. I consider this as a scam attempt: they should clearly check and document each car before claiming "no scratches"

Pros: Easy to find the pick up transfer and people nice when you to pick up the car, eventhough they insist you in different ways to include the full coverage

Cons: The return was TERRIBLE: they only open al 7am at the airport place. There was a long line for return, I told them that I was in a hurry to catch my flight and the answer was "as everybody else". I asked if I could leave the keys and go and they said that to release the $1,000 let as a guarantee I have to be present until they gave the OK. Such a lack of confidence!

Pros: Price and standard of the car.

Cons: Customer service and they threaten customers that doesn’t get what they have in contract.

Pros: Fantastic service. Everything was so well managed. I was a little concerned about taking a minibus off site but it was easy to find the shuttle and we collected the car in no time.

Cons: The service was polite and easy. The car was perfect.

Pros: Drop off time and process. No signature needed.

Cons: No carpets in the car - difficult to clean the sand and dirt during rental!

Pros: Quick pick up and drop off

Cons: Quite far from the airport

Pros: Good clean and nearly new car.

Cons: Expensive, slow service at both ends. No acknowledgement of return. Still trying to sort out fuel.

Pros: actually nothing

Cons: we had to wait in line for an hour since they called customers by their names

Pros: Very clear in communication

Cons: Car should be provided in "Full to Full" fuel policy. You give car full tank and take return with full tank.

Pros: the car

Cons: informations

Pros: Picking up was seamless!!!. Lucia was GREAT!!!! The drop off was a nightmare! We had NO idea that the rental place didn't open until 7 am. Our flight was at 7:40. We sat in front of the rental car gate since 5am. There was no drop box to return key. No customer service line at that hour. There were several people in the same predicament. Once it was 7 am ALL of the agents and employees arriving were rude. Terrible Terrible! I would probably not rent from them again.

Pros: Thank you so much

Cons: NO CAR PROVIDED BEACUSE OF YOUR SCAM

Pros: Very efficient and helpful

Cons: N/A

Pros: Friendly

Cons: They claimed the car was brand new without damage/scratches, but when I checked the car there where scrathes to the bumper. I had to bring the staff out to take pictures of the car and update the contract. Otherwise they would have blamed me for the damages...

Pros: accesability, efficiency

Cons: lack of upfront notification about car insurance which resulted additional charges and double insurance

Pros: the check in staff was the best part of it, kind and helpful

Cons: the half petrol level and it wasn't that clear where to find the transfer outside the airport

Pros: Very friendly staff, great drop off

Cons: Picking up the car they had a que system that only applied to people arriving on the shuttle bus, but ther was no information about this, until you got to the desk, and they gave you a number just tor return to the line and wait even longer. Having said that, this was probably because the que-system was down

Pros: Pickup (once ticket allocated) and drop off efficient.

Cons: I didn’t arrive on the transfer bus and it was not obvious I had to have a ticket, so ended up waiting longer to be seen and pick up my car.

Pros: Nothing

Cons: Their service was awful, they forced me to take out additional full cover insurance when I had full cover insurance with you. With this in mind I would like my full coverage insurance from you refunded.

Pros: didnt have a car

Cons: not having a car

Pros: Efficient

Cons: Difficult to find the mini van shuttle to start with. Car didn't have water in washer bottle

Pros: No signs for shuttle buses stop on airport, more than 2h spent in line waitting for car delivery

Cons: No signs for shuttle buses stop on airport, more than 2h spent in line waitting for car delivery

Pros: Nothing

Cons: Worst place to rent a car. Dishonest and rude employees

Cons: we had delayed flight and we had to pay a night fee

Pros: Ticket system at pick ensure fair treatment and no scramble for service

Cons: Time waiting for transfer bus - nearly 35 minutes before bus came. Not acceptable for an off site supplier

Cons: There was an upsell on insurance after we arrived that we didn’t totally understand as we thought we had already purchased the full insurance. We paid it but we still don’t know what we paid for and if it was necessary.

Cons: Returned the car whith the same amount of fuel as agreed, expected €57 returned upon dropping car off plus maybe even more for being 5 hours early and now charged £40 extra???

Cons: Only downside is that although the car was brand new, it was a very basic spec, without even a USB port

Pros: They try to sell me full insurance even though my booking already included it.

Cons: They try to sell me full insurance even though my booking already included it.

Pros: Everything went well. Car pick-up was easy and car in good condition (12 000 km driven Ford Fiesta with Android auto connection). Deposit about 1100 e was returned quickly as was fuel pre-charge 70 e. We were not falsely blamed for any damage on the car.

Cons: There should be a sign with rental car companies logos where the minibusses wait for customers near the airport. Now we were not absolutely sure if we waited in the right area.

Pros: No problems with car.

Cons: Really, nothing. So frustrated.

Pros: Airport transfer

Cons: Not enough staff, poor customer service, poor attention to detail. Hard sell on extras. Poor organisation. Long queues.

Pros: The whole process was fast, people were kind.

Cons: We had to tell your employees about damage of the car that was not described in the documentation (after our warning, the employee took photo of the damage and noted it to the documentation). Don’t worry to take some time before leaving rental park and focus on damage which is not documented.

Cons: Ninguna facilidad ante cualquier problema q tenia

Pros: Friendly people and clean car. A very good price

Cons: Took a long time picking up the car and queuing system was very odd.

Pros: Car was good

Cons: Picking up the car was the world's biggest headache. International card issues, didn't take my second card, took me two hours. They have a policy of "pay $100 or put down a deposit of $1200"

Pros: Booking was very easy, and we had no problems with the airport shuttle and pick up and drop off of rental car. Great service and clean car!

Pros: Shuttle and staff.

Cons: The signing of the area to pick up the shuttle bus was not clear. The tank was only 90% full and I was asked to bring it back with 90% - not easy!

Pros: Great car and customer service

Cons: The shuttle was not easy to locate at PMI and I also had to wait 15 minutes to get shuttled back.

Pros: Service was great. Car was new and extremely cheap Almost free to hire - £6 for whole 9 days.

Cons: Child seat was expensive to hire (more than the price of new seat for 9 days rental - £75) and a worn.

Pros: Easy process, car was a great drive

Pros: Effective

Cons: Pushed the insurance

Pros: The service of Centauro was very profesional, I will hire with Centauro. I will not use this platform again.

Cons: The service was quite good and professional.

Pros: Staff very slow at processing customers

Pros: Generally excellent. Brand new Qashqai. Didnt try any insurance hard sell.

Cons: Was supposed to be full to full but was actually 30% full to 30% full which meant I left some extra petrol in the tank to be sure.

Cons: Centauro operate off site i.e. away from the airport terminal building at Palma airport. It's only because I have used this company before that I remembered where to find the mini bus pick up point. There doesn't seem to be any signage inside or on exiting the airport buildings to help customers find their way.

Cons: £50 for an extra driver

Pros: You charge my credit cart 2times and service for rent a car was awful please contact with me asp iliashotel@yahoo.gr

Pros: It was a last minute booking for me and I liked how the price was very good for the amount of time needed. The woman on the desk also provided the option to become fully covered so I wouldn't have to pay an excess of 1000€ incase the car was damaged.

Cons: It was kind of time consuming to find the shuttle bus to the car rental office

Pros: Rental agent was very nice and helpful, particularly as I wasn't aware that US drivers needed an IDL to drive in Spain as of 8 February 2019. He let me us their WiFi, etc. so I could procure an expedited IDL.

Pros: brand new car

Pros: Good value and very quick dropping off the car.

Cons: It wasn't easy to find shuttle which will take us from the airport.

Pros: Very little

Cons: Fraudulent charges for additional car cover and fuel charges. Very unhelpful at the desk when this was raised. Most unhappy and separate complaint raised with Discovery

Pros: good price point and clean cars

Cons: wait time to pickup car was horrible, and there is no early drop off if you have an earlier flight.