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Drivalia at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Overall very efficient, well organized, large selection of cars.
Cons: If you have an early flight, you can't drop off at the office. Gate opens at 8am. You follow the signage and drop off at a different location plus you pay an additional 20€ fee.
Cons: Unfriendly staff! We handed the car in 3 min too early and we’re not told by staff, but received en email wi the an invoice shortly after of 20 euros. We would have expected them to tell us this up front. We would definitely have waited the few minutes returning the car.
Pros: that I could just take photos of the many scratches and dings without an elaborate process. I also liked that the agent, at drop off, made me feel comfortable that I wouldn’t receive a follow up charge.
Cons: Anxiety that I would be held responsible for the many scratches and dings.
Pros: Easy collect and drop off. Shuttle service was perfect and the drivers both ways were super friendly and helpful.
Pros: Our customer service person was excellent
Cons: Was all good, except we requested a gps and one wasn’t available which was well rectified by our customer service guy. The front windshield was not thoroughly cleaned, a little foggy
Pros: Quick and easy
Cons: There was some minor external damage on pick up that I photographed. Was only explained on return that they were aware of damage
Pros: скорость обслуживания
Cons: отсутствие информации, как добраться до места дислокации агенства, навязывание дополнительных услуг с применением откровенного рэкета
Pros: Great service
Pros: Car was dirty.
Cons: Attendant barely spoke english.
Pros: Mostly friendly and helpful
Cons: Friendly and knowledgeable
Pros: Efficient pick up and drop off at airport
Cons: Petrol in car was not full on collection
Pros: Easily accessible
Cons: The records did not accurate detail car damages prior to our renting the car and the agency wanted to charge us for damages we did not cause. Also would have preferred knowing we would get a hatch back car as I was under the impression that we would get a car similar to a ford focus
Pros: Fast service
Cons: We booked the car with full insurance but upon arrival they asked for extra 200+ EUR for full full coverage (breakage..)
Pros: Friendly and professional
Pros: New car, good service during pickup
Cons: You have tried to charge me for car demage which was present during car pickup. Forthnately I had all photos to prove that so finally there were no charge. I had no insurance at your Company, but had via broker.
Pros: Great staff, people are very communicative. Very kind, renting a car with Drivalia is the pleasure. Staff will help and explain step by step in few languages.
Cons: Staff from Drivalia company helped me in every way. They calmly explained every step that I had to take. It was my first time renting a car but people working there are very helpful and full of life. If someone want to rent a car without any problems definitely should visit Drivalia.
Pros: Fast and efficient
Pros: Excellent service from pick up to drop off
Pros: We had to pay again and much more for the rent.
Pros: Good efficient service. Bus shuttle arrived and was easy to get.
Pros: Straightforward. Goo location. Easy and quick transfer. Fair prices.
Cons: Funky credit card checking system. Did not accept my normal one. Had to use another.
Cons: The pick up point at the airport is not marked and I had to phone a couple of times to get directions.
Pros: New car
Cons: We payed a lot more at drivalia.our flight was delayes so we came around 23 o clock and they charged us 40€ because they work only til 22 o clock.And then 200€ extra because i didnt have credit card ..
Pros: We've chosen a full coverage insurance package. On the 4th day the front windshield got cracked and after talking to an agent, they replaced the car immediately. I know that's why we paid for full coverage, but still, it was great feeling that they were very supportive and didn't argue for a single second.
Pros: This was the worst car rental experience we’ve ever had
Pros: quality of car
Cons: I ran through the airport, left wife/kids on the plane, waited 10 mins for bus to arrive. got to desk at 2 mins after 10pm and was charged €40 for late arrival with people coming in afterwards.
Cons: It was a scam. Experience was awful. Insisted to charge me with a scratch on the wheel which was not done by me.
Pros: Nette service. Nergens wachttijden. Gewoon super
Pros: I WILL NEVER WORK WITH THEM, these fucking idiots didn‘t give me a car and couldn‘t help me to figure out the situation
Pros: Really simple process once arrived at the hire centre
Cons: Very unclear (even when reading the instructions) about where to get onto the mini bus. Also had a long wait (about 15 minutes) which was uncomfortable after having just arrived in the near
Pros: No pressure to purchase further insurance - it was offered but I declined, with no hard sell They had LOTS of really good looking, young cars. They assigned me a gorgeous Jeep Compass, but I'm sure I would have been happy with anything they gave me!!
Cons: Finding the shuttle service was difficult. And we were queueing out the door at pick up AND drop off. Not a big deal really though
Cons: Needed a Visa or MasterCard credit card to collect the car. Not clear when booking.
Pros: Buen coche
Cons: Me cobraron un seguro cuando hice la reserva el cual no valió para nada al retirar el coche porque la compañía de alquiler dice que el que vale es el seguro que yo contrato con ellos y no con Discovers
Cons: I’ve payed for a Jeep Compass and ended up with a Peugeot 3008
Pros: I have used Drivalia on a number of occasions. They have always been first class.
Cons: Very easy
Pros: Relatia cu agentii Drivalia a fost foarte ok fata de experientele anterioare (foarte ok si foarte fair).
Cons: Nu a fost cazul!
Pros: Rental without much disappointment.
Cons: The car. It should by Peugot. It was Jeep. Jeep is one of the worse cars I have driven. Crackling plastic with an annoying and constantly refusing to cooperate multimedia system.
Pros: Welcoming & efficient and no hard sell
Cons: Nothing - it was all a good experience
Cons: Let customers know that if the car is broken into they will be responsible for the damages to the vehicle.
Pros: Directions were clear. Process to obtain the car was quick and straightforward. . Staff friendly. Drop off easy. Great value too.
Cons: Nothing. All good.
Pros: Friendly staff, pre registration, quick off airport transfers
Cons: Offered a plug in hybrid that needed charging to get any decent fuel economy - totally unlike the example vehicle shown by discover cars. Not a sensible option for a holiday as do not want to waste time hunting for charging points. Has to upgrade at considerable extra expense to get a suitable vehicle - cost more than twice the original rentals cost. Very poor mismatch between broker and rental company that needs to be fixed. Now hesitant to use Divealia again in case of similar experience in 3
Pros: seemed quick and efficient
Cons: We had a flat tire with no spare. After towing, tire replacement, taxi, it was 650 Euros! Maybe no spare is the new normal but it was a rude awakening and would have been nice to get some advice about this possibility beforehand.
Pros: Very professional service and staff!
Cons: The quality and speed!
Pros: Fast spending time
Cons: You cant not use a debit card, also when you are full covered. So you need to pay for unlimited cover to get full coverage. Extra cost
Pros: Quick service on check in
Cons: The handling of the missing liquid and reimbursment claim
Pros: Professional & Efficient
Cons: Slightly difficult to know if you are waiting in the correct place for pickup at airport, no signs etc.
Pros: very fast service and proffessional.
Cons: No indication by a post or something similar where to be pick up at the Palma airport(PMI).
Pros: Easy and quick when I returned the car
Cons: A confirmation that I have returned the car and everything was fine
Pros: Friendly, fast and helpfull.
Cons: Shuttle on pickup could ben easier to find. Shuttle for dropoff left without us first time. Luckily next shuttle was only 15min later.
Pros: Nice cars for a decent price. Scratches and dents already described in detail. Easy setup through website. Nice with shuttlebus
Pros: Car was nice
Cons: Too far from the airport. Shuttle only had 6 seats so long wait. Told us our insurance, where we'd purchased the full package wasn't enough and made us pay £100 extra for insurance. Really unhelpful.
Pros: All was good
Pros: They were just really pleasant and simple paperwork, i had checked in online but still the poor young guy on the desk was so effecient
Cons: nothing really the only thing i had was trying to get back to drivalia as the sat nav in my phone was a bit haphazard but that is my fault not theres
Pros: Excellent service great staff
Pros: An all round pleasant experience
Pros: Drivalia was affordable, helpful, convenient, and reliable! I would highly recommend to any American looking to rent a car in Mallorca.
Pros: Cant fault them from picking up and clarity of billing to speedy check over on return. Located just outside airport and shuttle came fast, both to and from airport.
Cons: Having read reviews I was concerned about lost of things but everything was positive, all I can say is the reviewers with negative comments must have just had bad luck!
Pros: Spoke excellent English
Cons: Trying to locate the airport shuttle pick up location
Pros: quick desk service - didn’t need all the paperwork dictated by discover cars - why insist on the voucher when it’s all digital?
Cons: Paintwork on car was chipped on every panel
Cons: Edward the pick up driver was amazing
Pros: LA atención y la flexibilidad
Cons: El estado del Vehículo.
Pros: It would be a good idea to mark the shuttle location in front of the airport building. We were a bit confused and didn't know if we were waiting in the right place
Pros: Dirty car, fingerprints on the display inside the car, dust everywhere, I told to the black female employee and she started to be very rude and laughing at me very disrespectful.
Pros: Good place to pick up and drop off
Cons: Mix up with credit card, forced to buy extra insurance. Initial deposit not refunded
Cons: They charge me 60 euro to clean the car because there was some sand inside Funny company charging for cleaning in country that everyone go to the beach 😀😃😄😁
Cons: The car had 16 scratches and was not clean
Cons: 1. They didn´t accept my credit card for deposit. 2. Charged me extra for insurance
Pros: front desk personal 100% on 3 separate encounters, great people compared to other companies, great condition of cars
Cons: awfull service and no help to find some solutions.
Pros: Very courteous and efficient service. No pressure to purchase extra insurance.
Cons: The windscreen washer bottle was almost empty so we had to fill it up (which was not an issue) but felt it should have been checked before passing the car on.
Pros: They tried to sell me €115 insurance policy. The car was covered in dints, scrapes and chips. They wouldn’t come out and inspect the car with me. They wouldn’t lend us a pen to mark on the car plan where all the faults were. They were rude to my wife.
Cons: They were rude, unhelpful and only wanted to sell me additional services which I didn’t need.
Pros: We have rent the car on the web site from discovery car and took the full insurance and it was very well explicated. But when we were arrived at Leasys, they make big pressure to take another insurance of 133Euro without at has been done with Discovey cars. I think we has been fooled of 133 euro….. very disappointed
Cons: We have rent the car on the web site from discovery car and took the full insurance and it was very well explicated. But when we were arrived at Leasys, they make big pressure to take another insurance of 133Euro without at has been done with Discovey cars. I think we has been fooled of 133 euro….. very disappointed of this point!
Pros: Efficient , helpful
Cons: Prefer nearer to the Airport
Pros: The process was set up to be very efficient.
Cons: Not all the damage on the car was listed in advance causing delay when having to get the car re-inspected and the missed damage added to the contract. We were also not told about how and where to return the car after hours of operation. There should be clear instructions given to every customer should they need to bring the car back when the rental car office is closed.
Pros: Fast pickup
Cons: After 10 days still have a block on my credit card of €1000. Why is it taking Leasys so long to take it off?
Pros: Friendly helpful service
Cons: Long wait for bus on arrival and not clear where bus was collecting from.
Pros: they where proffational and quick
Pros: Nice enough car and good value
Cons: Some damage to the car that wasn't identified when I picked it up...
Pros: My flight was delayed and i couldn’t get the car at the time it was supposed to. I tried to reach the Leasys Company, but it was closed and in the next day after spending a lot of money with taxis to get there, they charged me with the same price even though I didn’t use all the days i was supposed to. I’ve tried to argue but they said i should call discover cars and get my money back. So what should I Do?
Cons: My flight was delayed and i couldn’t get the car at the time it was supposed to. I tried to reach the Leasys Company, but it was closed and in the next day after spending a lot of money with taxis to get there, they charged me with the same price even though I didn’t use all the days i was supposed to. I’ve tried to argue but they said i should call discover cars and get my money back. So what should I Do?
Pros: Very courteous and helpful
Pros: new car (5000 km)
Pros: See above
Cons: We ordered a PHEV but there was no charge on the battery at collection and very limited scope for charging, which meant we used and spent far more on petrol than anticipated
Cons: That they refused to rent me the car that I booked, because they said that they would not rent me two cars in the same name, even that I paid for my wife as a second driver on one of the cars.
Pros: The car was good
Cons: The woman working the counter was very rude. She was definitely talking bad about us in Spanish to her colleagues.
Pros: The car was great! The agents efficient and made sure to explain everything
Cons: They only open 8am, and having a 9:30 flight it made difficult to meet the time, especially in summer as the airport was packed
Pros: Decent car, nice staff
Cons: Better instructions and marking where to meet at airport for shuttle. More clear signs on where to drop off car.
Pros: Clean cool polite efficient
Cons: Fiat Tipo not a great car and I suspect depreciation would more than offset its' cheap cost!!
Pros: Leasys were great, and easy drop off.
Cons: nothing comes to mind.
Pros: Nothing - would not use again
Cons: - Over charging & expensive - Poor quality baby seat - Forced into paying more than agreed on previous booking
Pros: efficient and clear.
Cons: hand back was easy, but the agent did not make it clear regarding contesting damage etc.
Cons: A operadora não nos avisou que o cartão de crédito tinha de ser físico, o funcionário que nos atendeu apenas se limitou a responder que não era problema dele é que tínhamos de pagar mais.
Pros: The actual time at the desk. No waiting time
Cons: Location. Shuttle bus frequency.
Pros: Get and return car in airport area.
Cons: Tried to ask assistance from staff and generally not a got good.
Cons: I couldnt separate payment and money blockation.
Pros: Formalités rapide et sans surprise.
Cons: Légère attente pour la navette retour. Environ 20 minutes.
Pros: The description of the shuttle bus pick up point was a little confusing, and we missed one bus as a result but the next was available in minutes. The trip to the depot was 5 minutes and just one junction down the motorway. Effectively as easy as on airport pickup.
Cons: The excess insurance charge us just too much, even by other Spanish car hire companies’ levels. The windscreen washer bottle was empty, which is a very basic fact which had not been dealt with. Cars get very dusty in Mallorca in late spring and summer.
Pros: Cost, ease of use. Friendly staff.
Cons: See above - delay in cancelling 'hold' payment for damage waiver.