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Drivalia at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Cant fault them from picking up and clarity of billing to speedy check over on return. Located just outside airport and shuttle came fast, both to and from airport.
Cons: Having read reviews I was concerned about lost of things but everything was positive, all I can say is the reviewers with negative comments must have just had bad luck!
Pros: Spoke excellent English
Cons: Trying to locate the airport shuttle pick up location
Pros: quick desk service - didn’t need all the paperwork dictated by discover cars - why insist on the voucher when it’s all digital?
Cons: Paintwork on car was chipped on every panel
Cons: Edward the pick up driver was amazing
Pros: LA atención y la flexibilidad
Cons: El estado del Vehículo.
Pros: It would be a good idea to mark the shuttle location in front of the airport building. We were a bit confused and didn't know if we were waiting in the right place
Pros: Dirty car, fingerprints on the display inside the car, dust everywhere, I told to the black female employee and she started to be very rude and laughing at me very disrespectful.
Pros: Good place to pick up and drop off
Cons: Mix up with credit card, forced to buy extra insurance. Initial deposit not refunded
Cons: They charge me 60 euro to clean the car because there was some sand inside Funny company charging for cleaning in country that everyone go to the beach 😀😃😄😁
Cons: The car had 16 scratches and was not clean
Cons: 1. They didn´t accept my credit card for deposit. 2. Charged me extra for insurance
Pros: front desk personal 100% on 3 separate encounters, great people compared to other companies, great condition of cars
Cons: awfull service and no help to find some solutions.
Pros: Very courteous and efficient service. No pressure to purchase extra insurance.
Cons: The windscreen washer bottle was almost empty so we had to fill it up (which was not an issue) but felt it should have been checked before passing the car on.
Pros: They tried to sell me €115 insurance policy. The car was covered in dints, scrapes and chips. They wouldn’t come out and inspect the car with me. They wouldn’t lend us a pen to mark on the car plan where all the faults were. They were rude to my wife.
Cons: They were rude, unhelpful and only wanted to sell me additional services which I didn’t need.
Pros: We have rent the car on the web site from discovery car and took the full insurance and it was very well explicated. But when we were arrived at Leasys, they make big pressure to take another insurance of 133Euro without at has been done with Discovey cars. I think we has been fooled of 133 euro….. very disappointed
Cons: We have rent the car on the web site from discovery car and took the full insurance and it was very well explicated. But when we were arrived at Leasys, they make big pressure to take another insurance of 133Euro without at has been done with Discovey cars. I think we has been fooled of 133 euro….. very disappointed of this point!
Pros: Efficient , helpful
Cons: Prefer nearer to the Airport
Pros: The process was set up to be very efficient.
Cons: Not all the damage on the car was listed in advance causing delay when having to get the car re-inspected and the missed damage added to the contract. We were also not told about how and where to return the car after hours of operation. There should be clear instructions given to every customer should they need to bring the car back when the rental car office is closed.
Pros: Fast pickup
Cons: After 10 days still have a block on my credit card of €1000. Why is it taking Leasys so long to take it off?
Pros: Friendly helpful service
Cons: Long wait for bus on arrival and not clear where bus was collecting from.
Pros: they where proffational and quick
Pros: Nice enough car and good value
Cons: Some damage to the car that wasn't identified when I picked it up...
Pros: My flight was delayed and i couldn’t get the car at the time it was supposed to. I tried to reach the Leasys Company, but it was closed and in the next day after spending a lot of money with taxis to get there, they charged me with the same price even though I didn’t use all the days i was supposed to. I’ve tried to argue but they said i should call discover cars and get my money back. So what should I Do?
Cons: My flight was delayed and i couldn’t get the car at the time it was supposed to. I tried to reach the Leasys Company, but it was closed and in the next day after spending a lot of money with taxis to get there, they charged me with the same price even though I didn’t use all the days i was supposed to. I’ve tried to argue but they said i should call discover cars and get my money back. So what should I Do?
Pros: Very courteous and helpful
Pros: new car (5000 km)
Pros: See above
Cons: We ordered a PHEV but there was no charge on the battery at collection and very limited scope for charging, which meant we used and spent far more on petrol than anticipated
Cons: That they refused to rent me the car that I booked, because they said that they would not rent me two cars in the same name, even that I paid for my wife as a second driver on one of the cars.
Pros: The car was good
Cons: The woman working the counter was very rude. She was definitely talking bad about us in Spanish to her colleagues.
Pros: The car was great! The agents efficient and made sure to explain everything
Cons: They only open 8am, and having a 9:30 flight it made difficult to meet the time, especially in summer as the airport was packed
Pros: Decent car, nice staff
Cons: Better instructions and marking where to meet at airport for shuttle. More clear signs on where to drop off car.
Pros: Clean cool polite efficient
Cons: Fiat Tipo not a great car and I suspect depreciation would more than offset its' cheap cost!!
Pros: Leasys were great, and easy drop off.
Cons: nothing comes to mind.
Pros: Nothing - would not use again
Cons: - Over charging & expensive - Poor quality baby seat - Forced into paying more than agreed on previous booking
Pros: efficient and clear.
Cons: hand back was easy, but the agent did not make it clear regarding contesting damage etc.
Cons: A operadora não nos avisou que o cartão de crédito tinha de ser físico, o funcionário que nos atendeu apenas se limitou a responder que não era problema dele é que tínhamos de pagar mais.
Pros: The actual time at the desk. No waiting time
Cons: Location. Shuttle bus frequency.
Pros: Get and return car in airport area.
Cons: Tried to ask assistance from staff and generally not a got good.
Cons: I couldnt separate payment and money blockation.
Pros: Formalités rapide et sans surprise.
Cons: Légère attente pour la navette retour. Environ 20 minutes.
Pros: The description of the shuttle bus pick up point was a little confusing, and we missed one bus as a result but the next was available in minutes. The trip to the depot was 5 minutes and just one junction down the motorway. Effectively as easy as on airport pickup.
Cons: The excess insurance charge us just too much, even by other Spanish car hire companies’ levels. The windscreen washer bottle was empty, which is a very basic fact which had not been dealt with. Cars get very dusty in Mallorca in late spring and summer.
Pros: Cost, ease of use. Friendly staff.
Cons: See above - delay in cancelling 'hold' payment for damage waiver.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 33.95 EUR per rental applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee of 5.00 EUR per day, with a maximum of 25.00 EUR per rental applies to drivers above the age of 76.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Crossing country borders are allowed for an extra charge of 20 EUR per day, with a minimum of 40 EUR and a maximum of 300 EUR applied.
Crossing country borders is forbidden if the car is rented in the following territory(ies): Madrid, Palma de Mallorca, Alicante, Valencia, Murcia.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Sevilla.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Barcelona, Girona.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Santiago.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off