Drivalia at Palma de Mallorca Airport

Pros: Nothing

Cons: The worst service ever! 3.5 hours waiting to rent car. Online check in didn’t work “many people have said that” was just as bad returning. Waited over an hour for a shuttle! Over an hour! And almost didn’t get that shuttle which would have made us miss flights. Just horrible service

Pros: When we finally got to the counter, the lady who helped us was personable and efficient, but only because we immediately asked for full coverage and to get us the heck out of there so they wouldn’t try to upsell us and delay our vacation any longer.

Cons: This whole situation was awful. The managers should be fired for not knowing how to run a business.

Cons: Took >2 hours to receive the car, hot, no water. Upcharging for insurance, generally unhelpful. Stay away.

Pros: Décevant.

Cons: Le contrat de location semble contenir des clauses abusives. : Notre voiture n’était pas disponible et on nous a indiqué que « pas de soucis, il y en avait une mieux mais qu’il fallait payer plus ». Nous avons dû attendre 1h30 pour avoir la voiture. Et enfin, Les assurances ne sont pas réellement incluses. Pour ne pas être simplement assurés au tiers, il a fallu rajouter environ 200 € pour une semaine.

Pros: Easy nad fast

Pros: Friendly team and familiar process

Cons: Online pre registration no longer work and nothing fixed despite raising issue directly with office Drop off was appalling- took 45 mins, understaffed, looking for faults and charged 450 euro for minor “scratch” that could easily be polished out

Pros: Car in good condition

Cons: Massive queue and hardly any agents on for pick up. Waited 90+ mins.

Pros: Brand new car; Fast pick-up and well-trained employees; Quick refund od deposit;

Cons: Drop-off speed - about an hour - it was chaos;

Pros: Nice car

Cons: Speed of service. There are too few staff and one of them was more interested in selling additional insurance as opposed to actually dealing with the queue.

Pros: Cars, Price, Agents.

Cons: Very very slow, just 2 of 4 counters are open.

Pros: Make online check in work. Accept all credit cards, not scam on insurance.

Cons: Wasting 1h in que.

Pros: The lady behind the desk was brilliant.

Cons: The shuttle bus took an hour to collect us from the airport, which isn't helpful when we have a toddler, and they didn't provide a car seat for the bus.

Pros: The car conditions !

Cons: There was main issue, on the day of drop off, there was only one shuttle service working, and it took one hour to get to the airport after dropping off the car. Also there was only one quarter of the gas tank when picking up but I drop it off with more than three quarters and didn’t get any refund for that. The gas tank should be full at pickup! Also the washroom didn’t have toilet paper nor a dryer nor paper towel!!

Pros: Car was in perfect condition

Cons: Pickup was a little slow

Pros: Noting, they were not helpful

Cons: Being scammed into paying for insurance and the car had a lot of damage.

Pros: To notch service.

Cons: Wasn’t the easiest to find when following the instructions provided. The Airport should have signs directing to Drivalia.

Cons: too far from the airport. complex pick up instructions. i need to take taxi both sides.

Pros: Poor service, waited over 2.5 hours to get the car, only two agents at the desk and huge queue all waiting to get thier cars, which ruined all plans for the day. The service needs to quicker and more streamlined. Also additional add ons are asked at the time to put you off.

Cons: Poor and slow service. One of the assistants was also very rude to another customer.

Pros: Pre-registration and fast pickup

Cons: Remote area for transfer bus - not easy to find in rain Nobody to deal with vehicle drop-off process

Pros: Great price and good car

Pros: Quick pick up of car when we got to the car pick up place.

Cons: finding shuttle bus at airport and drop off car and parked the girl told us to move the car to between the lines. She did not explain what lines and was not helpful. the lines are two parallel lines when enter the place but I saw no directions to say 'return car' .

Pros: Fast delivery

Cons: Wasn’t helpful tu questions

Pros: Good prices and the staff were helpful at the desk.

Cons: The shuttle bus at the airport was rather haphazard as no signs in the shulttle bus area. Also the shuttle bus back to the airport was a bit of a wait as people were pushing in to the front of the queue, perhaps a queuing system would be a good idea.

Pros: Quick and easy pick up and drop off

Cons: Better signage needed for pick up location

Pros: All good thank you

Cons: Nothing thank you

Cons: I read the reviews and it just seems like if you don't take out their "extra insurance" that they will screw you over , you can see countless instances of this on google reviews. They claim that even though we pay for all insurance through discover card that "we don't have their insurance and therefore only are covered for the very basics" a customer challenged them on this and was told that if they want to fight it out with discovercars that was up to them.

Pros: Good customer service

Cons: It was all good actually.

Cons: - Requested for a smaller car. Car was larger than the Opel Mokka as reserved during booking. This was not possible, staff was not helpful and did not have some kind of understanding. Message: Just deal with it. - Early drop-off as booked in advance was unclear. Drivalia office in Palma de Mallorca was not open and was not able to reach by phone. At the end there was a QR-code on a sign near the gate that gave the location of the drop-off outside office hours. This gave unnecessary stress.

Pros: Fast and friendly

Cons: Pickup at airport was a bit confusing despite the directions provided

Pros: They were friendly and quick.

Cons: Difficulty finding shuttle stop.

Pros: Efficient and friendly.

Cons: Car was quite old and not very clean. Car had a lot of exterior damage.

Pros: Quick pick up and no hard selling of insurance

Cons: Waited a long time for the bus driver to return to terminal. I chased someone and he was very rude.

Pros: Overall excellent experience

Cons: A piece of pizza was left in our car at pick up

Pros: Hello I rented a Peugeot 3008 or similar car through your website discoverrey of the Drivalia company, the rental cost according to the website is 313.85 euros including full coverage. According to the offer, I paid a down payment of 95.82 euros and the balance of 218 euros upon delivery at the Drivalia counter. When I arrived at the delivery desk, they asked me to pay a total of 377 euros instead of 218 euros as agreed in the original offer, claiming that the insurance I paid for is not fully

Cons: bad service . the tire had a flat tire . i contact a repair company instead of helping . ask me to come with the vehicle to their office . in the end i changed alone it was difficult

Pros: Everything 🙌

Cons: /

Pros: Great service for the price! Car was new with CarPlay which made it easier to travel around the island. Thank you!

Pros: Best experience in Majorque so far and I have rented cars 13 times on this island!

Cons: Quick, easy, no troubles

Pros: Easy, Quick and lovely customer service. Couldnt fault at all really.

Cons: We couldnt find where to get the shuttle

Pros: It was so fast and well done even though we had a delay in our flight

Pros: Good communication, clear price policy

Pros: the speed of the car pick-up

Cons: Nothing

Pros: It was fast experience with no problems.

Cons: Everything was ok, except our car had sweaty smell inside (it was really hot in Mallorca), so maybe air fresheners would be a good fix.

Pros: They were straight forward people, helpful providing a good product at a reasonable price. Not out to find a fault and screw every penny out of you.

Cons: There were no problem, yes they were off terminal but I choose them, not because they were cheapest or because they were on terminal, they weren't, but as they seemed a proper company.

Pros: Everything ran smoothly. Pickup and drop of very convenient. Staff very friendly

Cons: Nothing.

Pros: A very good service

Pros: We will Meet in Sardinia soon :)

Pros: Service was efficient and quick.

Pros: Pick up and drop of was very fast

Cons: It was outside the airport and had to be picked up and dropped of, but was still smooth

Pros: Car was nice size, picking up was smooth. Drivalia employees were very helpful & nice. The dash & display screen would black out at random times making it hard to navigate with my gps. The car only had 3/4 of a tank when we picked it up but were told it was full & expected to return full.

Cons: Drop off was messy. Wish we were told ahead of time that we would be dropping off at a different location. Only found out upon arrival. The people at the next location were unhelpful. The woman at the front desk didn’t acknowledge me at all. The driver to the airport didn’t speak to us at all. He literally opened the trunk & walked away leaving us to load all of our bags.

Pros: Good price. Polite, efficient staff in office

Cons: Had to call Drivalia to be collected by shuttle. This was not mentioned in Discover’s email

Pros: Good value and pleasant staff

Cons: Difficult to find pick up point

Pros: Overall very efficient, well organized, large selection of cars.

Cons: If you have an early flight, you can't drop off at the office. Gate opens at 8am. You follow the signage and drop off at a different location plus you pay an additional 20€ fee.

Cons: Unfriendly staff! We handed the car in 3 min too early and we’re not told by staff, but received en email wi the an invoice shortly after of 20 euros. We would have expected them to tell us this up front. We would definitely have waited the few minutes returning the car.

Pros: that I could just take photos of the many scratches and dings without an elaborate process. I also liked that the agent, at drop off, made me feel comfortable that I wouldn’t receive a follow up charge.

Cons: Anxiety that I would be held responsible for the many scratches and dings.

Pros: Easy collect and drop off. Shuttle service was perfect and the drivers both ways were super friendly and helpful.

Pros: Our customer service person was excellent

Cons: Was all good, except we requested a gps and one wasn’t available which was well rectified by our customer service guy. The front windshield was not thoroughly cleaned, a little foggy

Pros: Quick and easy

Cons: There was some minor external damage on pick up that I photographed. Was only explained on return that they were aware of damage

Pros: скорость обслуживания

Cons: отсутствие информации, как добраться до места дислокации агенства, навязывание дополнительных услуг с применением откровенного рэкета

Pros: Great service

Cons: Nothing

Pros: Car was dirty.

Cons: Attendant barely spoke english.

Pros: Mostly friendly and helpful

Cons: Friendly and knowledgeable

Pros: Efficient pick up and drop off at airport

Cons: Petrol in car was not full on collection

Pros: Easily accessible

Cons: The records did not accurate detail car damages prior to our renting the car and the agency wanted to charge us for damages we did not cause. Also would have preferred knowing we would get a hatch back car as I was under the impression that we would get a car similar to a ford focus

Pros: Fast service

Cons: Nothing

Cons: We booked the car with full insurance but upon arrival they asked for extra 200+ EUR for full full coverage (breakage..)

Pros: Friendly and professional

Pros: New car, good service during pickup

Cons: You have tried to charge me for car demage which was present during car pickup. Forthnately I had all photos to prove that so finally there were no charge. I had no insurance at your Company, but had via broker.

Pros: Great staff, people are very communicative. Very kind, renting a car with Drivalia is the pleasure. Staff will help and explain step by step in few languages.

Cons: Staff from Drivalia company helped me in every way. They calmly explained every step that I had to take. It was my first time renting a car but people working there are very helpful and full of life. If someone want to rent a car without any problems definitely should visit Drivalia.

Pros: Fast and efficient

Pros: Excellent service from pick up to drop off

Pros: Good efficient service. Bus shuttle arrived and was easy to get.

Pros: Straightforward. Goo location. Easy and quick transfer. Fair prices.

Cons: Funky credit card checking system. Did not accept my normal one. Had to use another.

Cons: The pick up point at the airport is not marked and I had to phone a couple of times to get directions.

Pros: New car

Cons: We payed a lot more at drivalia.our flight was delayes so we came around 23 o clock and they charged us 40€ because they work only til 22 o clock.And then 200€ extra because i didnt have credit card ..

Pros: We've chosen a full coverage insurance package. On the 4th day the front windshield got cracked and after talking to an agent, they replaced the car immediately. I know that's why we paid for full coverage, but still, it was great feeling that they were very supportive and didn't argue for a single second.

Pros: This was the worst car rental experience we’ve ever had

Cons: Nothing

Pros: quality of car

Cons: I ran through the airport, left wife/kids on the plane, waited 10 mins for bus to arrive. got to desk at 2 mins after 10pm and was charged €40 for late arrival with people coming in afterwards.

Cons: It was a scam. Experience was awful. Insisted to charge me with a scratch on the wheel which was not done by me.

Pros: Nette service. Nergens wachttijden. Gewoon super

Cons: Niets

Pros: I WILL NEVER WORK WITH THEM, these fucking idiots didn‘t give me a car and couldn‘t help me to figure out the situation

Cons: Above

Pros: Really simple process once arrived at the hire centre

Cons: Very unclear (even when reading the instructions) about where to get onto the mini bus. Also had a long wait (about 15 minutes) which was uncomfortable after having just arrived in the near

Pros: No pressure to purchase further insurance - it was offered but I declined, with no hard sell They had LOTS of really good looking, young cars. They assigned me a gorgeous Jeep Compass, but I'm sure I would have been happy with anything they gave me!!

Cons: Finding the shuttle service was difficult. And we were queueing out the door at pick up AND drop off. Not a big deal really though

Cons: Needed a Visa or MasterCard credit card to collect the car. Not clear when booking.

Pros: Buen coche

Cons: Me cobraron un seguro cuando hice la reserva el cual no valió para nada al retirar el coche porque la compañía de alquiler dice que el que vale es el seguro que yo contrato con ellos y no con Discovers

Pros: Nothing

Cons: I’ve payed for a Jeep Compass and ended up with a Peugeot 3008

Pros: I have used Drivalia on a number of occasions. They have always been first class.

Cons: Very easy

Pros: Relatia cu agentii Drivalia a fost foarte ok fata de experientele anterioare (foarte ok si foarte fair).

Cons: Nu a fost cazul!

Pros: Rental without much disappointment.

Cons: The car. It should by Peugot. It was Jeep. Jeep is one of the worse cars I have driven. Crackling plastic with an annoying and constantly refusing to cooperate multimedia system.

Pros: Welcoming & efficient and no hard sell

Cons: Nothing - it was all a good experience

Cons: Let customers know that if the car is broken into they will be responsible for the damages to the vehicle.

Pros: Directions were clear. Process to obtain the car was quick and straightforward. . Staff friendly. Drop off easy. Great value too.

Cons: Nothing. All good.

Pros: Friendly staff, pre registration, quick off airport transfers

Cons: Offered a plug in hybrid that needed charging to get any decent fuel economy - totally unlike the example vehicle shown by discover cars. Not a sensible option for a holiday as do not want to waste time hunting for charging points. Has to upgrade at considerable extra expense to get a suitable vehicle - cost more than twice the original rentals cost. Very poor mismatch between broker and rental company that needs to be fixed. Now hesitant to use Divealia again in case of similar experience in 3

Pros: seemed quick and efficient

Cons: We had a flat tire with no spare. After towing, tire replacement, taxi, it was 650 Euros! Maybe no spare is the new normal but it was a rude awakening and would have been nice to get some advice about this possibility beforehand.

Pros: Very professional service and staff!

Cons: The quality and speed!

Pros: Fast spending time

Cons: You cant not use a debit card, also when you are full covered. So you need to pay for unlimited cover to get full coverage. Extra cost

Pros: Quick service on check in

Cons: The handling of the missing liquid and reimbursment claim

Pros: Professional & Efficient

Cons: Slightly difficult to know if you are waiting in the correct place for pickup at airport, no signs etc.

Pros: very fast service and proffessional.

Cons: No indication by a post or something similar where to be pick up at the Palma airport(PMI).

Pros: Easy and quick when I returned the car

Cons: A confirmation that I have returned the car and everything was fine

Pros: Friendly, fast and helpfull.

Cons: Shuttle on pickup could ben easier to find. Shuttle for dropoff left without us first time. Luckily next shuttle was only 15min later.

Pros: Nice cars for a decent price. Scratches and dents already described in detail. Easy setup through website. Nice with shuttlebus

Pros: Car was nice

Cons: Too far from the airport. Shuttle only had 6 seats so long wait. Told us our insurance, where we'd purchased the full package wasn't enough and made us pay £100 extra for insurance. Really unhelpful.

Pros: Efficient

Cons: Nothing

Pros: All was good

Pros: They were just really pleasant and simple paperwork, i had checked in online but still the poor young guy on the desk was so effecient

Cons: nothing really the only thing i had was trying to get back to drivalia as the sat nav in my phone was a bit haphazard but that is my fault not theres

Pros: Excellent service great staff

Pros: An all round pleasant experience

Pros: Drivalia was affordable, helpful, convenient, and reliable! I would highly recommend to any American looking to rent a car in Mallorca.

Pros: Cant fault them from picking up and clarity of billing to speedy check over on return. Located just outside airport and shuttle came fast, both to and from airport.

Cons: Having read reviews I was concerned about lost of things but everything was positive, all I can say is the reviewers with negative comments must have just had bad luck!

Pros: Spoke excellent English

Cons: Trying to locate the airport shuttle pick up location

Pros: quick desk service - didn’t need all the paperwork dictated by discover cars - why insist on the voucher when it’s all digital?

Cons: Paintwork on car was chipped on every panel

Cons: Edward the pick up driver was amazing

Pros: LA atención y la flexibilidad

Cons: El estado del Vehículo.

Pros: It would be a good idea to mark the shuttle location in front of the airport building. We were a bit confused and didn't know if we were waiting in the right place

Pros: Dirty car, fingerprints on the display inside the car, dust everywhere, I told to the black female employee and she started to be very rude and laughing at me very disrespectful.

Pros: Good place to pick up and drop off

Cons: Mix up with credit card, forced to buy extra insurance. Initial deposit not refunded

Cons: They charge me 60 euro to clean the car because there was some sand inside Funny company charging for cleaning in country that everyone go to the beach 😀😃😄😁

Cons: The car had 16 scratches and was not clean

Pros: Nothing

Cons: 1. They didn´t accept my credit card for deposit. 2. Charged me extra for insurance

Pros: front desk personal 100% on 3 separate encounters, great people compared to other companies, great condition of cars

Pros: Nothing

Cons: awfull service and no help to find some solutions.

Pros: Very courteous and efficient service. No pressure to purchase extra insurance.

Cons: The windscreen washer bottle was almost empty so we had to fill it up (which was not an issue) but felt it should have been checked before passing the car on.

Pros: They tried to sell me €115 insurance policy. The car was covered in dints, scrapes and chips. They wouldn’t come out and inspect the car with me. They wouldn’t lend us a pen to mark on the car plan where all the faults were. They were rude to my wife.

Cons: They were rude, unhelpful and only wanted to sell me additional services which I didn’t need.

Pros: We have rent the car on the web site from discovery car and took the full insurance and it was very well explicated. But when we were arrived at Leasys, they make big pressure to take another insurance of 133Euro without at has been done with Discovey cars. I think we has been fooled of 133 euro….. very disappointed

Cons: We have rent the car on the web site from discovery car and took the full insurance and it was very well explicated. But when we were arrived at Leasys, they make big pressure to take another insurance of 133Euro without at has been done with Discovey cars. I think we has been fooled of 133 euro….. very disappointed of this point!

Pros: Efficient , helpful

Cons: Prefer nearer to the Airport

Pros: The process was set up to be very efficient.

Cons: Not all the damage on the car was listed in advance causing delay when having to get the car re-inspected and the missed damage added to the contract. We were also not told about how and where to return the car after hours of operation. There should be clear instructions given to every customer should they need to bring the car back when the rental car office is closed.

Pros: Fast pickup

Cons: After 10 days still have a block on my credit card of €1000. Why is it taking Leasys so long to take it off?

Pros: Friendly helpful service

Cons: Long wait for bus on arrival and not clear where bus was collecting from.

Pros: they where proffational and quick

Pros: Nice enough car and good value

Cons: Some damage to the car that wasn't identified when I picked it up...

Pros: My flight was delayed and i couldn’t get the car at the time it was supposed to. I tried to reach the Leasys Company, but it was closed and in the next day after spending a lot of money with taxis to get there, they charged me with the same price even though I didn’t use all the days i was supposed to. I’ve tried to argue but they said i should call discover cars and get my money back. So what should I Do?

Cons: My flight was delayed and i couldn’t get the car at the time it was supposed to. I tried to reach the Leasys Company, but it was closed and in the next day after spending a lot of money with taxis to get there, they charged me with the same price even though I didn’t use all the days i was supposed to. I’ve tried to argue but they said i should call discover cars and get my money back. So what should I Do?

Pros: Very courteous and helpful

Pros: friendly

Cons: courteous

Pros: new car (5000 km)

Cons: nothing

Pros: See above

Cons: We ordered a PHEV but there was no charge on the battery at collection and very limited scope for charging, which meant we used and spent far more on petrol than anticipated

Pros: Nothing

Cons: That they refused to rent me the car that I booked, because they said that they would not rent me two cars in the same name, even that I paid for my wife as a second driver on one of the cars.

Pros: The car was good

Cons: The woman working the counter was very rude. She was definitely talking bad about us in Spanish to her colleagues.

Pros: The car was great! The agents efficient and made sure to explain everything

Cons: They only open 8am, and having a 9:30 flight it made difficult to meet the time, especially in summer as the airport was packed

Pros: Decent car, nice staff

Cons: Better instructions and marking where to meet at airport for shuttle. More clear signs on where to drop off car.

Pros: Clean cool polite efficient

Cons: Fiat Tipo not a great car and I suspect depreciation would more than offset its' cheap cost!!

Pros: Leasys were great, and easy drop off.

Cons: nothing comes to mind.

Pros: Nothing - would not use again

Cons: - Over charging & expensive - Poor quality baby seat - Forced into paying more than agreed on previous booking

Pros: efficient and clear.

Cons: hand back was easy, but the agent did not make it clear regarding contesting damage etc.

Cons: A operadora não nos avisou que o cartão de crédito tinha de ser físico, o funcionário que nos atendeu apenas se limitou a responder que não era problema dele é que tínhamos de pagar mais.

Pros: The actual time at the desk. No waiting time

Cons: Location. Shuttle bus frequency.

Pros: Get and return car in airport area.

Cons: Tried to ask assistance from staff and generally not a got good.

Cons: I couldnt separate payment and money blockation.

Pros: Formalités rapide et sans surprise.

Cons: Légère attente pour la navette retour. Environ 20 minutes.

Pros: The description of the shuttle bus pick up point was a little confusing, and we missed one bus as a result but the next was available in minutes. The trip to the depot was 5 minutes and just one junction down the motorway. Effectively as easy as on airport pickup.

Cons: The excess insurance charge us just too much, even by other Spanish car hire companies’ levels. The windscreen washer bottle was empty, which is a very basic fact which had not been dealt with. Cars get very dusty in Mallorca in late spring and summer.

Pros: Cost, ease of use. Friendly staff.

Cons: See above - delay in cancelling 'hold' payment for damage waiver.