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Ok Mobility at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Gestión ágil y cómoda.
Cons: Estado de limpieza del vehículo
Pros: Agent very good
Cons: Confusing system to pick up, not clear as you approach the large desks (with people randomly standing around) that you had to amscan a QR code to get a place in the que
Cons: Rude, unhelpful, misleading
Cons: I ordered and paid for a small luxury car but I received a large Chinese made non luxury SUV
Pros: Once served the lady was good. Although she did try to sell me insurance/cover which i didnt want.
Cons: It took way too long to be served at the airport desk - i had to buy the express option to be seen quicker.
Pros: It was quick at the desk to get the paperwork completed. Easy pick up and return of the vehicle in parking lot.
Pros: Efficient and fast
Cons: Nothing... the car was not really aligned with what we booked but nothing agains OK mobility
Pros: The car was in good conditions and technological with a lot of options inside.
Cons: The 6 hours cancellation of the car that I had booked
Pros: Good quality car
Cons: Very slow pick up. Hard sell on extra insurance on pick up. Scam on drop off to “find” damage Very rude and unhelpful staff
Pros: Really friendly and efficient which is just what you need when on holiday
Pros: Terrible customer service. Horrific.
Pros: Fast and efficient and gave a free upgrade.
Pros: The online booking and rental process was great
Cons: Staff were incredibly rude to any customers that didn’t speak Spanish. Staff shouted at several customers and the overall customer service was shocking at both pickup and dropoff
Pros: Nice car, nice price, nice service
Cons: Expensive needed assurance when without credit card
Cons: I had to pay a lot for insurance which was communicated to me only at the counter. Return was unclear, long line of peole waiting, no information
Pros: Very professional service
Pros: v Good choice of vehicles. Drop off was very efficient and good location to terminal
Cons: Misleading directions to collection desk. After 10 minutes waiting told that I should go to another area (contrary to the email instructions) waited a further 20minutes. The poor guys working had to share a tablet for making the contract, I would suggest that you provide each desk with all the equipment required.
Pros: Everything was great!
Cons: Can you please resend the receipt? I think the agent typed my email incorrectly & I never received it. Jennklane@gmail.com
Pros: The worth service ever 2 hours waiting for the car reservation made 5 months in advance.
Cons: The main point nothing to like here 1 hour to give back a car unbelievable
Pros: Reasonable value, at terminal, and ease of return.
Cons: Nothing in particular on this occasion , but generally you do not get the car chosen at booking
Pros: What is the total mass, we got there and they said they didn’t have a car available. Sat there for over two hours and had to go with a different agency.
Cons: Nobody was there to check the car when we dropped off early in the morning. We had to deposit the key in a box. Found out later that we were charged 1500 Euro for 5 non existing “damages”.
Pros: The car was good.
Cons: Very poor at collection. Generally unhelpful with bad explanation of our insurance options. More interested in upselling. Car did have sat nav, but we were told it didnt We took the car to the drop off point first to double check things as we nearly cancelled and took a taxi after our experience at the collection desk.
Pros: Car was lovely
Cons: Terrible service when we arrived at the airport. 2 hour delay due to incompetent staff.
Pros: The car itself was excellent easy to drive.
Cons: The check in process was very slow and watching customers in front of me arguing with staff didn’t fill me with confidence. The staff were working really hard and when it was finally my turn after one hour the person that served me was very helpful.
Pros: Excellent - straight forward, simple and very helpful team. Car super
Pros: Good car
Cons: Receiving and dropping the car off was very long. I had to pay extra to cut the queue which I found ridiculous. Also, the drop off took a long time. Company needs to hire more people for both processes. Also, the way to find the drop off area in PMI was not properly signaled.
Pros: Over all a great servic
Pros: The staff were very polite and helped us understand insurance policy
Pros: Service desk was ok
Cons: Return located was very poor
Pros: Car was good
Cons: Not told whole story
Cons: Long waiting times at the desk and I had to pay more than was agreed.
Pros: Once I made it to the agent, it was good, pleasant agent
Cons: Again the wait time, shortage of staff
Pros: They made sure we got an automatic car and upgraded us to a DS4 eTense hybrid.
Cons: It was a bite chaotic at the rental office. It was not clear that we needed to go to the other office after the exit. They should put a sign.
Cons: They tried to sell me “full insurance“ for 150 EUR, explaining that otherwise I’d have to pay 330 EUR for every scratch. There was no initial inspection. I took a lot of pictures myself. Car already had many scratches. In the end, surprise! The agent inspected the car and found 2 “new” scratches. Luckily I had pictures. These were not new. So they closed the file without any charges, but did not enter the missing scratches in their database. They’re waiting for the next victim :-(
Pros: Quick drop off
Cons: I think the car needed a service Pick up car park was dark, no staff there so couldn't show them the dents in the roof though at drop off they did tell me these were on the system already. It would have been better if they had given me a copy of the condition report on pick up.
Cons: dropping it off. TERRIBLE HORRIBLE CONFUSING BAD BAD BAD NEED MORE SIGNS BAD BAD BAD
Pros: Well signed both for pick up and drop off. Fast and easy to use.
Cons: Didn’t get an automatic.
Pros: Good car.
Cons: Made up fake charges because I had insurance with a third party. Do not trust this company. Very difficult to find the drop off, took me over half an hour so nearly missed my flight bag drop. The staff were very rude, with false allegations.
Cons: extra insurance charges, pressured into upgrade
Pros: Based in the airport so no need for a courtesy bus. Very straightforward and hassle free at both pick up znd drop off. Really nice car.
Pros: The car is ok.
Cons: No transparency in term of price. Too long to receive the car. You have already all the information, why you need to write again on paper the same information. Just give the contract, record the credit card and give that key.
Pros: Fast and efficient check in process. Would like to see a picture of existing damage to car to ensure I don’t worry about marks, dents etc.
Pros: Pick up time they not checked the car and told me to take just pictures and dropping time if you missed any pictures they blame to you this is not right. They should give us the paperwork to sign the all damages on the car to us
Pros: The car was dirty
Pros: Courteous and professional
Cons: Nothing, everything was good.
Pros: Very efficient and great quality of car and very clean
Cons: At pick up it was confusing knowing which ticket you should pick, you need a keys to show what each mean for fast track and speedy and R
Cons: The car did not have a parcel shelf when we collected it. We had no idea it was supposed to have one. We were then charged for losing the non-existent parcel shelf when we returned the car as well as losing our deposit. Bunch of crooks.
Pros: Clean car, fast process, pickup and drop off. Good value for money. They did cancel the hold on the deposit in the next 24h after car return and the process was fast and easy.
Cons: They tried to have us rent a more expensive car and have us pay an extra 82€ to bypass the 1000€ deposit (extra that we won't have back obviously).
Pros: quick and easy
Pros: Scammers. Had to wait 3 hours and ended up buying another insurance. Theives
Cons: Scammers. Had to wait 3 hours and ended up buying another insurance. Theives
Pros: everything! The service when getting handed the car was excellent and the same response when handing the keys back
Pros: Didn’t get the car based on 3x charge than online agreement
Cons: Inflexible approach, pushy sales texhniques
Cons: Customer agent lie that dont accept debit cards for insurance deposit, for fuel deposit it fits fine. Low quality service.
Pros: When we finally met the service representative she was very nice and very efficient
Cons: Asking for an €1800 deposit and no one on duty when the car was returned. Understand the issue here as we were an early morning flight but there was absolutely no one around. However, we eventually found the key drop..!
Pros: We got an upgraded car, everything was made digitally without papers, it was super fast dropping off the car.
Cons: It was hard to find the desk because we rented the car through Discover Cars website. In the contract was not mentioned that the rent a car was OK Mobility so we lost time figuring out what was the company and finding the desk.
Pros: The extensive terms and conditions upon check-in and requirement to pay a large deposit or pay EUR 197 for comprehensive insurance is not market practice and borderline coercion. Integrity of staff also questionable and give the impression of a very untrustworthy organisation.
Cons: Because I had already paid for full insurance with Discovercars.com I didn’t need to add further insurance with Ok Rent a Car which they didn’t like and upon returning the car they happened to find a tiny scratch on the rear bumper, hardly visible hence I missed it when picking the car up. For this they charged 360 euros. Thankfully Discovercars.com reimbursed me within a few days.
Pros: Not a great deal
Cons: Unhelpful pick up and poor information supplied by the agent
Pros: Time pressure light was on at the time of pick-up and the gas tank was not even fully filled even though we were supposed to bring the car back with a full tank. No one was there to assist with these issues especially the tire pressure problem.
Cons: Poor condition car and extremely rude agent when dropping the car off.
Pros: Friendly and efficient.
Cons: Pick up point too dark to inspect car properly.
Pros: Easy and quick. Fast check-in and "check-out" when returning the car where it is checked at once.
Cons: Returning the car was not easy - we could not find the exit to be used that is different from all the other rent a car places. Only a smalle OK sign shows where to go. The car was not newly washed which I would expect.
Pros: The car was new and in good order
Cons: Under pressure to take additional insurance a definite minus. The access and ease of finding the car spaces on the return to the airport at the end of the holiday was not well detailed.
Cons: Car came with 5 scraches, on drop off they told that I made one more on the wheel, which was not mine, and charged me 200eur and +60eur administration fee - supef angry, new wheel price is 100eur, and car will go to next customef with 6 scraches in 2hours
Pros: Probably even quicker check in but staff were training.
Cons: Huge sticker on rear of car that identified it as a hire car which no doubt made it easy for the potential thief that damaged the paintwork trying to get in.
Pros: Super friendly and pleasant representative.
Pros: Rip off at the counter.
Cons: On arrival at the counter at PMI, I was firstly hustled into toppig up my insurance - in a way that would suit a 20-th century basaar. Secondly, only Visacards with PIN are accepted als deposit - a PIN for the Visacard is unusual in Germany, though it was provided onetime. There is no way round to pick up your car without th PIN other than to book just the "recommended" insurance. I had to pay the 176,- Euro on top of my complete payment I had settled in advance. What a nice trap.
Pros: The car was fine
Cons: We felt ripped off
Pros: Really easy quick check in process. Great prices. Very pleased
Cons: We submitted a lost property claim and haven’t had any response or even a confirmation that the claim was submitted.
Cons: price and credit card blocking
Pros: Easy to find and efficient staff
Cons: Quite a long wait to collect car
Pros: Nothing. Took me an hour to get my car because if their diabolical ‘queueing’ system, and they charged me several hundred more Euros, ok top of the quoted price. They also took a 100 Euro fuel deposit off me which I am yet to have back.
Cons: All of it.
Pros: I could not use your website to file a claim, I emailed your help department and never received a reply. I’m filing a complaint.
Cons: No assistance
Pros: Pickup and desk at airport
Cons: On return I was charged for a very small dent that had not damaged the paint work and was very hard to spot partly due to the car colour.
Pros: Just about everything based on my experience hiring cars in Majorca over the last 15 years of ad hoc residence
Cons: Now they are at the airport , absolutely nothing
Pros: the car was as expected
Cons: I was totally ripped off by the agency somehow charged 700 instead of 300 dollars!!!
Cons: the waiting line at collection, it was almost 2 hours
Pros: good cars , nice staff
Cons: could not find the car return, its is not with the other rental cars - caused big problems - they should make this VERY clear when you collect.
Pros: Good value for money via the deal from discover cars
Cons: I got a car with only 70% fuel, nit full tank. I was told that the fuel indicator was faulty and that it does not show full gas even when you fill it completely. While returning, I did a full tank and the indicator showed 100%.even based on the usage and how much I filled I could deduce that I was not given a full tank. That is not nice. Also its difficult to find the car rental return location for OK mobility
Pros: Efficient to drop off (not efficent to pick-up)
Cons: Waited for over an hour to pick-up the car at the rental desk. They forced us to pay for insurance when we already had insurance cover on our booking because they wouldn’t accept AMEX as a credit card for the deposit. They didn’t make it clear the petrol needed to be topped up so also had to pay a charge for petrol. All in all the car cost 3x what we expected to pay. They also did not honour our car preferences and so we did not get a car we wanted.
Pros: Good value for money.
Cons: Agent pushing car insurance purchase.Aggressive attitude.
Pros: Nothing after two months i still don’t have my bail back. There service is shit
Cons: Their service is ass. I’m waiting for over two months for my bail and they don’t know what they are talking about. Every other person says something else about the bail.
Pros: Agent at drop off was more interested in talking to his colleagues about keys for other cars than dealing with us and our query about the damage when we explained we were running late
Cons: Good car and good value for money going into the deal. Felt trapped by our un-cynical approach and just trusting the staff on collection. Won’t make that mistake again. As I said out of practice travellers
Pros: A good car in a higher category than booked without extra charge and being able to return to airport.
Cons: Rental desk agent very slow but she appeared to be a learner.
Cons: When I arrived to pick up my car, the agent told me that there was either a 1400 euro hold on my credit card in case there's even a 2cm scratch on the car and they charge the full amount OR I had to pay 104 euros for insurance. He basically forced me to buy his insurance. It's fraud.
Pros: Price only
Cons: Rude staff outrageous wait times. 2 hours to pick up a car you must be joking. Would never use again
Pros: Drop off, price and car condition were excellent.
Cons: The pickup was very slow, but since then they have moved into the terminal and it was far better dropping the car off here.
Cons: Parking was confusing and on a separate building than the one specified by road signs.
Pros: never got car
Pros: Nothing ar all, they where rude, and they said i should return the car where i picked it up.. Then that day when i was suppose to fly home it was closed.. So fortunatly a woman who was also returning her car said she had recived an email that wrote to return it at the airport... How come i didnt recive an e-mail saying this? I also returner it at the airport and they say well since you didnt rent it from us directly discovercars was suppose ti send you an e-mail, absolutly ridicolous
Cons: I dont have to say much, just google it and you will see the neg reviews on it i agree with everyone. The signing is so bad i had to search for the shuttlebus in 30 degrees celcius with a family of two small children and heavy bags...On discover cars it said that the car was fully insured etc etc for that price but okrentacar said no you have to pay for the insurance or we can charge 1400 euro on a credit card... I have been to Mallorca more than 10 times never had this issues renting a car
Pros: New fleet, good customer service
Cons: Picking up the car took to much time. I already checked in online and still had to que up and took about 45 minutes
Pros: Speed of airport-rental transit, fast check-in, good car.
Cons: In the rental, they added extras that I didn't want in the reservation
Pros: Car was in good condition, clean.
Cons: Check in procedure and service
Pros: Did like: clean car and quick drop off
Cons: Didn’t like: 3h waiting time at pick up, was forced to buy insurance (since debit cards (or any other payment method but credit cards) were not allowed for insurance deposit); Insurance was as expansive as the car - i.e. rental fee was doubled
Pros: Very bad.
Cons: Already mentioned.
Pros: Good car, efficient drop off
Cons: The two hour wait to collect a car. The office did their best, they handed out water and had as many desks open as possible but they had clearly over sold for their capacity. Perhaps if they didn’t re-enter all the information I had already provided this process could be quicker
Pros: Nothing - this is the worst car rental company I have ever had the misfortune of dealing with.
Cons: This company completely spoilt my holiday the way I was treated is unforgivable
Pros: The car was OK and the drop of was fast
Cons: Three hours to tahe the car. A lot of people and families waiting for hours in the sun... If you cannot afford so many people don'y do it. They were also selling for 18€ preference tickets so they were taking advantatge of their own incompenency... I've never seen something like that before.
Cons: La incertidumbre de que te rayen el coche sin tú tener culpa. Si te ocurre algo así, se quedan con 1200€ bloqueados previamente en tu tarjeta... Esto genera estrés... Y se supone que te vas de vacaciones...
Pros: Quick drop off. Not wait time for transfer.
Cons: The pick up was slow
Pros: Clean Car
Cons: No vehicle familiarisation, No Vehicle check over for damage before rental, Deposit too large and not refunded on return.
Cons: Long wait to collect the car (45 minutes at least)
Pros: Value for money
Cons: Credit card issue stated above. Too luch waiting to pick up the car, which is consequence of the bureaucracy, if i did the online check in why does the agent have to type in all my personal info again!? It takes too much time and with so many clients it becomes couple of hours
Cons: Worst rental experience I’ve ever had. Reservation made bore no resemblance to what was made. Took over an hour to collect. Tried repeatedly to add an additional driver but was given incorrect information.
Pros: Upgrade due to their inefficiency
Cons: Inefficient pick up and drop off. Wont use again
Pros: At least they gave me a super nice car.
Cons: I didn't like that it was super long until I got my car although I had checked in online. I didn't like that they don't accept Amex. I didn't like that they forced me to pay for full cover although I've already paid for it on discovercars.com.
Pros: The cars seemed to be the best deal when we were booking.
Cons: It took way too long to pick them up.
Pros: Very friendly and helpful
Pros: Offerter a Niger car Tham rented
Cons: Compleyely outdated and unfair registration service - took almost one hour. Bribing was the only way to hasten the queing.
Cons: Pickup time was ridiculously long. Ended up paying €18 for fast track and still spend close to 1 hour waiting.
Pros: Worst service.
Cons: 2 hour wait to collect the car standing outside in the scorching heat. Absolute nightmare.
Pros: The car itself was OK
Cons: We had to wait over 2 hours at your site before our car was ready. They were extremely rude when we wanted to extend our hire and tried to rip us off financially. Extremely poor customer service.
Cons: Huge delays in collecting the vehicle. Told later that this is normal!
Pros: The car was excellent and the drop off was very efficient
Cons: The car pick up was horrendous. There was a two hour wait to collect the car with a large quantity of people waiting in a small area in the 30degree heat. We had small children with us and they were overheating.
Pros: The car itself was perfect. Service the worst!
Cons: Warning to other customers. This is a massive tourist trap. We waited 1 hour to get on the shuttle, but couldn’t due to inefficient queuing when shuttle would arrive. We took a taxi to the car site to speed up the process only to find a massive queue of customers waiting to pick up cars. Most people, including us, and even families with kids waited 3 hours to pick up their cars. This was in the middle of no where, with no food/ beverage options nearby, in the heat. Unacceptable! We lost
Pros: The car was exactly what we asked for and in great condition
Cons: We had to wait over 2 hours to collect the car
Pros: Nothis, as I did not get the car
Cons: Waiting time. We set up an hour for pick up. It is not possible to wait such a long time.
Pros: The car was a good car, mod cons and a good choice for economy.
Cons: It took ages - 2 hours to collect the car. That did not include getting from the airport to he rental place.
Pros: Nothing, there were a multitude of hidden charges and their customer service was appaling
Cons: I had to pay €18 for "speedy" service, that took over 90 minutes, there was one toilet for over 100 people, the majority of which had to wait outside in the sun, there was no water available, appaling attitudes from most members of staff, misleading information from shuttle bus driver, I was told that when I return the car, they're open from 06:30, I turned up & I was told I had to pay €50 to return the car at that time or wait till after 7am, there was no queuing system in place when returning
Cons: Long delay in pick up due to several desks staffed by trainees who struggled to complete forms. Arguments over supposed damage to the car on return. Eventually they agreed that we had not damaged their car !!
Pros: Car was excellent value for money.
Cons: The collection service was appalling. I was waiting for over 2 hours for my car amongst 50+ people. I am unsure as to why they request your collection time when they are so overwhelmed with customers that you will never get the car at your requested time.The police were called due to too many people indoors waiting (exceeding the COVID capacity) and during my 2 hour wait my bag was stolen. Unfortunately the service in the centre when collecting the car overshadowed the brilliant car and price.
Pros: This was the most horrible rental experience ever. Once we arrived we waited two hours because that’s how long it took to see an agent. Then when we got to the desk, despite having purchased insurance for the car through discover cars, the agent required a 1200 dollar hold over my account in case any damage incurred because discover cars is a third party agent. It felt like extortion.
Cons: Despite the terrible overall experience, the worst part of this experience was the two hour wait. It is unreal that a car rental agency would ask a customer to wait two hours to pick up a car. Never again.
Pros: Helpful staff, all procedures in short period
Cons: I was not informed at the counter that dedicated car has different damages(on external parts) in many different places, also car had disbalanced rear tires
Pros: Good quality car
Cons: 4 hour wait for the car! Unacceptable. Manager was useless and inexperienced to deal with complaints and resolutions. This company ruined our holiday experience.
Pros: nothing. 3 hrs to collect a car, no apology, wouldn't even remove the out of hours service charge as a courtesy. the advisor that dealt with me faffed so much she spent 20 mins just looking for a key. Absolute shambles of an operation.
Cons: no apology for long wait, no management of queues and 4 advisors just said 'i dont know' when asking how long it would be until we were seen as it wasn't clear from ur number. Pathetic.
Pros: Useless company. Avoid at all costs
Cons: Nothing. They were tragic
Pros: Nothing! THREE HOUR WAIT to pick up car!!! Never again. The staff were completely overwhelmed.
Cons: It took one hour to get to the check in area, and two more hours waiting there.
Pros: Automatic dropp off.
Cons: Not provided good and clear information about cooperation with broker discoverycars...
Pros: Efficiency at the rental desk.
Cons: Shuttle service.
Pros: Rien n'est bon
Cons: Voiture non disponible, obligation de prendre full coverage malgré la garantie de ma carte Gold
Pros: Efficient drop off and transfer.
Cons: Time to collect.
Pros: They have a new cars…
Cons: Very bad organisation by picking up car. They sell my another one full coverage for 180€, but that is also my fault… Read carefully all the text in contract and dont make the same fault as i do… Bye bye..
Pros: To pick up car was a nightmare. I will never use this rental car again. Standard check in 2 hours waiting, fast checkin for 18€ 1:45. Realy never again!!!!
Pros: Very nice, clean new car we obtained in the night (just because our arrival was late at the midnight). All service was super cool and friendly.
Cons: The lady from the Ok Rent A Car tried to sell me additional insurance although I had a full coverage auto insurance and tried to convince me that mine is not enough.
Cons: Absolutely horrible service! We landed at 8.40 PM and got the car before 1 am. Out of 8 counters they had only 2-3 open. On top of it, they charged us with "OK Premium cover" for 161 Eur, although we paid full coverage already when booking the car via Discover Cars. I sent several emails immediately when I spot this during the stay, so far no response. Even calling to the Customer service didn't solve the situation (no response yet). These guys don't care about their customers at all!
Pros: Nothing. Such a disaster we ended up cancelling.
Cons: Absolutely terrible. We were waiting an hour with no view in sight to be seen, with a pregnant wife and a young baby. Some people had been there for over 4 hours! Everyone was livid. In the end, we cancelled our booking and took a taxi to the hotel as we had to look after our child. Disaster. Staff were exasperated but non-apologetic. Wouldn’t touch this company again and strongly recommend others to avoid. Our hotel were lovely and arranged alternative car hire that was a breathe of fresh air.
Pros: Absolutely nothing
Cons: Absolute;y everything bunch of scam artists. google review and all other reviews posted and more on its way to your company and OK CAR.
Pros: It was fast but perhaps because there was nobody when we arrives
Cons: The price, the insurance, also if you purchse it i dont know why also OKcars take money as a deposit from my account.
Pros: Good service from Luca
Pros: Speed of collection
Cons: They didn’t give me a plan of all the scratches and damage to the car. Instead they suggested I took photos before I drove it away, after I raised this with them. Also it took quite a long time to hand back the car ( there was a long queue)
Cons: they charge a huge fee for insurance when you get there
Pros: The car quality
Pros: Efficiency, speed of service and good price!
Pros: Not much.
Cons: Spent almost two hours queuing to collect the car!
Pros: Nothing, I would never use them or let anyone I know use them ever again, very poor sevice
Cons: The tried to accuse me that there was new damage on the car in 2 locations, until I showed them the evidence I had previously taken pictures and a Video of, they did not check the car with me on arrival and nearly tried to fraudulently take money from me.
Cons: Unclear information given which resulted in a parking ticket.
Cons: Long wait. No air con in waiting room. Not the car we signed up to hire.
Pros: nada que resaltar.
Cons: Alquilamos un coche automatico, confiamos en que al menos tenia hecha la revision basica, pero NO, problemas, en el motor, con el start/stop, sin liquido refiregerante. Tratamos de contactar con "asistencias en carretera" durante 3 días, no obtuvimos respuesta algunas ("todo los agentes estan ocupados"), el coche se recalentaba, por momentos no tiraba mas de 30 y por autopista (un peligro), tuvimos que llevarlo a un taller por cuenta propia. Primera experiencia y muy insatisfecha.
Cons: When we came to OK Rental we wait 1 hour even thou we have booking on 10.00 a.m. After this young stupid girl refused me rent a car because she didnt like my belgish bank card!!! I have paid 40 eur advance and she didnt pay me this back. THEN WE STAYED WITHOUT CAR in the middle of nothing - 5 km from city without transport in Mallorca! Temperature 40 degrades! Then wa were without car. Super! The best!
Cons: Unnecessary rudeness of woman at check in. Extraordinary behaviour.
Pros: fast service
Cons: it's difficult to find drop off area
Pros: Everything, will use again
Pros: The car was modern and efficient
Cons: The appalling three hour wait in cramped conditions in searing heat at the office while waiting to pick up the car.
Pros: efficient pick up
Cons: had to check the car myself and report any damage, when I returned the car after just one week they had moved with no notification to me and not even a notice at their old address, had to ask another rental company where they had moved to and find them myself
Pros: The drop off was efficient. The shuttle buses were regular and efficient.
Cons: Terrible customer service. It took as long to get the car as it did to fly to Majorca - over 2 hours. Very frustrating.
Pros: The car was good and the drop off was efficient and the price was good
Cons: the waiting in the office and the one of the staff making me feel uncomfortable when I`d booked a policy before travelling then trying to scare me into buying another making me feel worried
Pros: Thoroughly professional
Cons: Would have been nice to have info about where shuttle bus picked up.
Cons: The slow speed return of security deposit(s)
Cons: Very long wait to get to the office via free pick up bus, once there we had to wait at least 40 minutes to be served as it was so busy. The staff added on their premium cover and road side assistance and we only realised once we had left. We’ve emailed twice and no response so are taking it up to the bank. They took total advantage of the long wait and pressure of people queuing behind us to rush through mentioning those details.
Pros: Served quickly late at night
Pros: Staff were polite and competent
Cons: I couldn’t extend my car hire over the phone which was very inconvenient
Pros: Battery went flat and ok car hire said we had to pay 350euro to get it looked at, used local garage instead.nothing good
Cons: Terrible service, scare mongering fro. Staff to make sure we took fullycomp insurance
Pros: Not much. Car was great and staff friendly but still I felt robbed.
Cons: Solely the fact they forced me to buy insurance at £150. I already had my own insurance before going.
Pros: Cheap price
Cons: Car rental agent said that full insurance service by discovercarhire is not eligible for excidents or small demages on the carvcaused by me. I had to talk to a discovercarhire agent on phone tobclearify the situation.
Cons: The condition of the car externally, lots of dings and scratches. These were not listed on the initial form I was asked to sign, when I added them as requested after checking the car and returned to the office the girl who served me started shouting abuse and insults at me. This greatly upset my wife and daughters who were already tired after the flight. I refused to speak to this girl and eventually a manager was found. The manager did agree the damage to the vehicle and apologised ...
Pros: The staff were really friendly and patient. The car was in really good condition and it was very clean and easy to drive
Cons: The location of the office was not as close to the airport as expected and at the drop off there was a lack of staff. Not a big fan of the bright green suspenders worn by the male staff
Pros: Nice and clean car, quick service.
Cons: First of all it would be nice idea to put a kind of sign OK RENT near the parking space for shuttle bus. If the bus has not arrived customers are a bit confused where to go and where to wait. Then I don't understand why clerks push full protection insurance so intrusively. I told them, that I have my own insurance for any kind of rental cars and in case of any single scratch everything will be covered. Then they started to insist. I did not like that.
Cons: Staff were rude and lazy during pick up process. Charged me an extra £250 after I returned to London and have not explained why.
Pros: Happy smiling individual
Pros: Nothing really
Cons: They charge extra to receive an efficient collection. They try hard to sell you extra very expensive premium insurance. I had to identify all the damage and there was a lot of damage. They tell you it must be full of petrol on return yet provides it with half a tank. The car had a warning ‘low tire pressure’ warning in collection and even after I filled the tyre it still said the same.
Pros: Shuttle service, simple returns, new vehicle.
Cons: Customer Service was appaling. Having to pay extra to get served within 1.5hr is unheard of in western world. Queuing is worst i’ve Experienced in my life. Would never consider going back to OK and would strongly recommend against them to friends and family. Their aggressive sales technique of the insurance excess policy was misleading, inappropriate and lacking of factual basis. We left with an impression ‘you are not ensured’. The most unpleasant experience of the holiday. Never again.
Cons: Super expensive insurance and extremely long wait for car
Pros: Service??? A bit like the service left by a dog on the beach that you happen to stand in bare foot....
Cons: 2 & 1/2 hours wait to pick up car, charged for extra driver and extortionate ins, could not get through to their help line in Mallorca, charged 50€ to drop car off, customer service - bad overall saying there was nothing they could do and blamed some other company they would not name. Left a cloud over our holiday as felt ripped off.
Cons: They try to sell you insurance and scare you that the one that you purchased is not valid
Pros: good clean car and easy drop off
Cons: overlong wait to be served at desk. Ridiculous queue jumping scheme to extract more money from customers
Pros: Nearly new car
Cons: I was forced into spending approximately an extra 100 euros on insurance and roadside assistance, despite having already taken out separate hire car excess. This wasn't made clear at the time of booking that this would be a requirement.
Pros: absolutely NOTHING
Cons: Where do I start? You don't give me enough space to describe my complete experience but to sum up: Over a 3 hour wait to get the car with 4 small children, I had to pay €18 extra to save that becoming a 5 hour wait, the car was given with 1/2 tank although they tried to charge us for a full tank on return and asked me for evidence that it only had 1/2 tank to begin, the radio had a constant beep which we couldn't turn off for the entire stay so we couldn't use the radio or Satnav. pls call me
Pros: Got good advice on car insurance. The check in procedure was very good.
Cons: OK car rental was overwhelmed with business and we had to wait one and a half hours to check out. There was a big argument going on between a customer and an agent and we were very frustrated. I would not recommend OK Car Rental to anyone!
Pros: The age and quality of the car was over our expectations.
Cons: The OK car did not in formed me properly about the conditions of the deposit and forced me to pay the full insurance what was mire then the rental fee itself.
Pros: fast an secure
Cons: Would have been nice to be mentioned in the confirmation voucher how to reach /find the representative in the Mallorca Airport
Pros: Shutle service
Cons: Reserved car not available, had to return next day to swap. Time and money spent for nothing. Then got Citroen berlingo which gave the required 6 seats but is not an Nissan X trail. First car offered was Citroen cactus, not suitable for 6. And car was dirty, interior and exterior First girl apologized and was friendly, second day different girl with bad customer skills. Using your company for many years but never such bad experience as with OK cars, which is not OK Will avoid them in future