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Alamo at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good value for money.
Pros: Staff were great, thanks. Especially the drop off.
Cons: The car was nice and big (thanks, we needed the extra size!) but it had a really bad and loud knocking sound in the front driver-side wheel. It was pretty nerve-wracking driving over the island wondering if something serious was wrong. But the pick up process was such a pain in the neck it was not worth taking the car back to be checked. Should have been checked thoroughly before it was given to us.
Pros: Great cars and great service.
Cons: The way they walked you to the car and then tried to sell the extra insurance.
Pros: friendly, helpful
Cons: representative has windows on either side of office so people can choose where to queue. but ony one rep so people have to wait unnecessarily.
Pros: Nothing
Cons: As above. Misrepresentation of vehicles. Lack of accountable management.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The minimum rental age for vehicles in car groups Luxury, Intermediate, Premium, Fullsize is 25.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, return flight ticket, flight information.
In order to pick up the car, domestic renters must present the following documents: proof of home address (e.g. Utility bill).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard, Visa, American Express, Visa Debit Card, MasterCard debit card.
Prepaid cards is/are not accepted. The following payment methods are accepted: Cash.
When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
Diners is/are not accepted.
For the following car group(s): Luxury, Premium, Fullsize, Special, a credit card is required. For the Luxury, Premium car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders to Andorra, Portugal, Gibraltar is free of charge. Crossing country borders is allowed to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Switzerland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers. Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
The grace period will be honored only during business hours.
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