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Alamo at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: If your flight have a delay they cancell The reservation . Very stressfull with Alamo
Cons: waited in the queue for 1hr and half and when I got to the front of the queue, the single person at the kiosk who dealt with the long line, said they only hold reservations for 1hr and so they cancelled my reservation. Worst service I have ever experienced after filling out the check in via the QR code in the queue to try and be helpful.
Pros: Speedy check in & drop off
Cons: Nothing
Pros: Pick up agent was awful, running scam, exchange agent great, drop of agent good - but then damage claim dreadful - that is why score above is only 5 - no customer service once have your money - scam
Cons: very mixed - sign off car on drop off - no customer service at all afterwards
Pros: I had 2 flat tires. Car was picked up and we kept contact with the garage who fixed the car the next morning. Through our Spanish friend we have a copy of the invoice of the repair. Only 2 tyre changes. Bridgestone Turanza 6 235/40/18. The amount I had to pay was 1372,-. As you will suspect i will take legal action if you don’t restitute the amount that I overpaid… Me and my daughters were dropped of in a small village and left behind. Alamo promised to call us back for information but never cal
Cons: Called us back. We took a taxi to Palma to pick up another car. We want the invoice with an honest amount and the restitution on our creditcard.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders to Andorra, Portugal, Gibraltar is free of charge. Crossing country borders is allowed to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Switzerland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers. Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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