Palma de Mallorca Airport (PMI), Mallorca, Spain - Balearic Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Palma de Mallorca Airport

Disseminat Aeropuerto son Sant Jo, 07611 Palma, Palm Beach County
0034 918 341 400
Located in the capital city of the largest of the Balearic Islands, Goldcar is one of the car rental companies serving Palma de Mallorca Airport. The company’s office is located at the airport’s arrival terminal. Palma de Mallorca Airport is the third busiest airport in Spain and the busiest airport not located on the Spanish mainland.
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-23:59
Tue:23:01-23:59
Wed:23:01-23:59
Thu:23:01-23:59
Fri:23:01-23:59
Sat:23:01-23:59
Sun:23:01-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Spain
Toyota Aygo
May 24, 2024

Pros: Quick, simple, easy, not expensive and no issues.

Cons: The car was in good conditions, but it was not clean: not inside nor outside. Also the paint of the car was quite damaged overall.

United Kingdom
Nissan Qashqai
May 22, 2024

Pros: Everything good except for their charges when things go wrong.

Cons: They charged me nearly £430 for a tow truck and taxi when we had a puncture and the kit supplied didn't work.

Portugal
Toyota Aygo
May 22, 2024

Pros: Carro em muito más condições de higiene, e o empregado que fiz o check in no balcão do aeroporto foi super desagradável e mal educado

Ireland
Nissan Juke
May 21, 2024

Pros: girl at reception very nice but we did not realize we were over charged until we got home.

United Kingdom
Hyundai Bayon
May 21, 2024

Pros: Everything was just how you would expected to be, without any time wasted from our holiday!!! Great service! We'll definitely use them again!!!

United Kingdom
Toyota Aygo
May 18, 2024

Pros: queuing system at collection point was good.

Cons: Placed extra charges onto my carrier with out explaining claiming it was a deposit.

United Kingdom
Volkswagen Polo
May 18, 2024

Cons: Booked our hire car through discovercars with Goldcar. Goldcar took what I was told was a deposit when I got to the desk. It actually turns out they had added extra insurances onto my car hire and charged me for this. I noticed this when I was looking through the paperwork for where to return the car and contacted Goldcar and have so far been ignored. This is especially annoying as I paid for extra insurance through Discovercars. So I have effectively paid twice for insurance and am £180 out.

United Kingdom
Fiat 500
May 17, 2024

Pros: None

Cons: You gave me a battery operated car knowing full well I wouldn’t take and then wanted Double the money for a fuel vehicle! Thats really mean!

United Kingdom
Hyundai Bayon
May 17, 2024

Pros: I don't recommend it to anyone, the agreed price was multiplied by 4. Everyone canceled the vehicle rental. Unfortunately they fooled me

Cons: I don't recommend it to anyone, the agreed price was multiplied by 4. Everyone canceled the vehicle rental. Unfortunately they fooled me

United Kingdom
Nissan Juke
May 14, 2024

Pros: Friendly agents at check in desk once I found it

Cons: need to be clearer about the check in in the terminal building as all the signs take you to the car park. Collection and drop off team not very helpful.

United Kingdom
Toyota Aygo
May 14, 2024

Cons: Waited for ages only to be told that paper licence is not acceptable..when I pointed out that is valid till 2041 and that my disabled wife and I would be lost without the car and on the insistence to see the supervisor,she appointed the agent to assist us(2 hours later)utterly disappointed by the whole process.

United Kingdom
Toyota Aygo
May 8, 2024

Pros: Car was clean

Cons: Gold car changed the car upon arrival to my booking and insisted I paid more or the credit card hold amount would be £400 more than the original agreement. So I had to pay the additional £97

United Kingdom
Toyota Aygo
May 5, 2024

Pros: the service was fair

Cons: the car wasnt up to starndard andwas not clean and tdy

Switzerland
Nissan Qashqai
May 4, 2024

Pros: Ana was efficient and friendly with a smile!

United Kingdom
Toyota Aygo
May 3, 2024

Pros: There’s nothing to like

Cons: Don’t use

Spain
Dacia Spring
May 2, 2024

Pros: Nothing. Yhey conned me put of my money. And dhevcar came wirh no sat nav. No one at reception gave any instructions for the car before leaving.

Cons: I didn't like any of it. Ripped off

Czech Republic
Ford Focus
May 2, 2024

Pros: The car was in the perfect condition.

Cons: See above: I was charged more than agreed.

United Kingdom
Skoda Karoq
April 30, 2024

Pros: The desk was easy to find and queuing wasn’t an issue.

Cons: Felt pressured to take out their excess insurance even though I explained I had my own personal excess policy. My approximate £90.00 booking turned into £90.00 initial car hir fee, + 150 euros excess insurance + 182 Euros for fuel, total 452euros for 5 days hire - 182 euros if the car was returned with a full tank which it was. The desk agent was also unaware that a UK full paper license is valid in Spain when accompanied with separate photo ID (Passport) and a valid license summary.

United Kingdom
Volkswagen Polo
April 29, 2024

Pros: Help with tourist info

Cons: No car avavilbke on arrival. We were 25 minutes early!?

Ireland
Fiat Panda
April 28, 2024

Pros: Nothing to like

Cons: My Discovercars voucher was not accepted, instead I was bullied into accepting Goldcar's terms so that I could get a car. The terms included Full to Full but I've yet to receive my deposit even though I returned the car full of petrol. I'm uploading 2 photos of relevant documents.

United Kingdom
Ford Focus
April 28, 2024

Pros: Ana was exceptionally friendly and helpful and showed us her favourite places to visit on the island. There were lots of available staff behind the desk so we didn’t have to wait.

United Kingdom
Skoda Karoq
April 27, 2024

Cons: There was some confusion about extra insurance coverage when I arrived at the desk to check in and I was informed I didn't have it - even though I had purchased it and it was clearly listed on the voucher. I was asked to pay an additional 110 euros on top of the rental fee and coverage that I had already paid for. In the end, I did not take this up but was left feeling very nervous about what I would be covered for

United Kingdom
Toyota Aygo
April 26, 2024

Pros: We cancelled goldcar rental as they tried to make us take their insurance but I already had insurance. They said it was private!! Also said website that I booked through was a fraud. Discover cars is not a real website according to Goldcar. Their treatment was utterly deplorable. The manager was rude and I will never book Goldcar again. We want to Europecar and rented easily and they accepted our private insurance policy.

Cons: All above

United Kingdom
Dacia Spring
April 26, 2024

Cons: Rip off with payment and insurance

France
Peugeot 3008
April 24, 2024

Pros: We lost one hour with these clowns

Cons: Everything, very very bad start of our holidays with Goldcar

United Kingdom
Skoda Karoq
April 22, 2024

Pros: Nothing special

Cons: Car had a lot of damages when picked up and on return the agent took so long going over trying to find more damage.

United Kingdom
Toyota Aygo
April 17, 2024

Pros: Excellent service all round

United Kingdom
Nissan Juke
April 16, 2024

Pros: Generally good service

Cons: Car was still dirty/dusty on the exterior which made it difficult to look for damage

United Kingdom
Volkswagen Polo
April 8, 2024

Cons: Being forced to pay extra costs when picking up the car. Appalling.

United Kingdom
Toyota Aygo
April 7, 2024

Pros: Terrible service from Goldcar, lots of additional charges which meant we ended up paying quadruple what we were quoted.

Cons: 40 euro charge for ‘out of office’ fee for picking the car up after 11 when the office was clearly still open. Can’t pay with debit car or partners credit card. Unhelpful staff.

United Kingdom
Volkswagen Polo
March 23, 2024

Cons: I was forced by the agent at the airport to take out Super Relax cover. I did not want to pay for this, I had taken out extra cover in the UK, but the agent would not allow the car hire to proceed without me paying for the Super Relax. It meant my car hire cost was far higher than originally booked.

United Kingdom
Nissan Qashqai
March 15, 2024

Cons: The admin and key pick up in Mallorca being so far away from one another, signage not great between the 2 and you have to queue twice. The car was pretty pranged.

United Kingdom
Nissan Qashqai
February 19, 2024

Pros: Upgraded car but I ended up paying g for this.

Cons: Price changed.

United Kingdom
Fiat 500
February 19, 2024

Pros: Gold car asked for 18% deduction from €1300 deposit if we don't buy their full insurance... I bought Excess insurance and was willing to pay initial deposit of €1300 but desk said they will charge 18% deduction when they return the deposit... rip off, unethical company. Avoid Gold Car like a plague.

Cons: 18% deduction from deposit is not written anywhere on their website, nor it was made clear on Discover cars. Paid for car rental but didn't get the car... not good at all.. I would have happily paid that money to begger than these croocks.

United Kingdom
Volkswagen Golf
February 19, 2024

Cons: We were told that their bank would charge us 15% on our deposit of €1150 as they would hold it for more than 30 days in line with new legislation relating to non Euro credit cards. They said it was cheaper to take their full insurance cover at €125 (approx). We have our own annual coverage for car rentals overseas so did not need this but took it as the cheaper option Please look in to this and ask Gold Car for a refund if this legislation does not exist.

United Kingdom
Fiat Panda
February 19, 2024

Pros: Nothing

Cons: Information was not communicated, the car was damaged, the extra costs were demanded.

United Kingdom
Nissan Qashqai
January 31, 2024

Pros: Goldcar wait until you leave and then charge you for damage that was present on pickup. No call, no discussion, no option to reply or contest with photos.

United Kingdom
Fiat 500e
January 28, 2024

Pros: I have rented a lot of cars in Mallorca over the past few years since purchasing a holiday home in Mallorca and renting from Gold Car has been the cheapest and the easiest so far

Cons: Everything was exceptional with my experience through Gold Car and I wouldn’t hesitate to recommend Gold Car to my friends, my family, and to the guests staying at my home in Es Llombards, Santanyi

Germany
Fiat Panda
January 24, 2024

Pros: I have rented a car from goldcar nine times in the last three months. Of these, I was able to give eight reviews with the best scores because everything worked smoothly, the cars were in good condition and the employees in terminal and pick up area in the parkhouse were friendly and courteous.

Cons: Unfortunately this time I had to deal with an employee in the terminal who wasn't that friendly and I didn't get the car that I rented. It wasn't pleasant to travel with, but that can happen. As long as 8 out of 9 rentals were good, that's ok.

Germany
Fiat Panda
January 19, 2024

Pros: Excellent

Cons: Very friendly and helpful

Spain
Ford Focus
January 16, 2024

Pros: Nice and simple.

United Kingdom
Fiat 500
January 4, 2024

Pros: The rental agent was rude, argumentative and trying charging over double the quoted price. Extra airport tax, extra environmental tax, extra insurance insisting the full cover I purchased with discover car did not cover me, and I had to take their extra full cover out. After an unfriendly debate I got the car for the quoted price. An unpleasant start to the holiday, really not needed

Cons: Staff member, the overall state of the car.

Czech Republic
Skoda Karoq
November 7, 2023

Pros: Nothing

Cons: Car insurance fraud and empty gas tank.

Slovenia
Ford Focus
November 4, 2023

Pros: Kind personal

Cons: Everything was great

United Kingdom
Nissan Juke
November 3, 2023

Pros: Absolutely rubbish customer service in Mallorca Palma - so rude staff - arrogant staff ' disgusting service !!!

Cons: Rude people - no clear answer about anything -

United Kingdom
Dacia Spring
November 3, 2023

Pros: completely wrong prices given iv been quoted £130 including insurance when arrived price iv paid was double very annoyed will never use it again

Germany
Fiat 500e
November 2, 2023

Pros: That it is inside of the Terminal

Cons: They always want to sell their own insurance additional y to your cover all insurance

Czech Republic
Fiat Panda
November 2, 2023

Cons: rental agents and forcing me to use the cover fee

Belgium
Fiat Panda
October 31, 2023

Pros: The car was ok

Cons: The service is totaly bad!!!I It takes me 2 hours of negociation with the women at the desk. She absolutly wanted to sell me an insurance and she didn’t take into account my deposit. I finaly had to call the help desk of discovercar to find a solution. I also had to pay 166 for the fuel. They told me that I will get this amount back if I give back the car with the tank full. Will this happen? I hope so. They told me that I will receive a mail with the Check out. I don’t get it.

United Kingdom
Fiat 500
October 29, 2023

Pros: Friendly and efficient

United Kingdom
Nissan Juke
October 29, 2023

Pros: Absolutely nothing at all...

Cons: Insurance & airport charge scam! Rubbish quality of the car. Extremely difficult and time consuming drop off. No refund for fuel 3 days after dropping off

United Kingdom
Seat Ateca
October 26, 2023

Pros: The service was good.

Cons: The upfront fuel charge and concern as to whether they will refund it concerns me. Why should it take up to 30 days to reverse a credit card charge ?

Spain
Skoda Karoq
October 25, 2023

Pros: I had a terrible service with a company Goldcar. I was not given a car for the price I had on my voucher!!!!!! I paid 236.69 ( instead of 122 euros) euros for the hire. This is 2 times more than what was stated in the voucher. The employee of the company said that the insurance for which they are not suitable + I had to as a deposit to freeze for 33 days!!!! 1600 euros. I have not encountered this situation before. In addition I paid a fuel deposit of 166 euros !!!!

Cons: I want to clarify Discover insurance covers all expenses if I pay for full Cover? Why didn't the Goldcar manager give me a car at the price indicated on my voucher????? When will the fuel deposit money be returned? I turned in my car with a full tank of gas. Please write all my complains!!!

Ireland
Skoda Karoq
October 24, 2023

Pros: Little nightmare to collect car, had to wait around 40min, got to the key collect point to be told tgat car is not here and agent had no idea when it will arrive. Shortage of baby car seats were evidential. Car received wasn't fully refuelled

Cons: Drop off was made easy

Denmark
Nissan Juke
October 23, 2023

Pros: It was easy to return

Cons: There was no sprinkler in the car

United Kingdom
Skoda Karoq
October 23, 2023

Pros: quick return.

Cons: not good. try all the time to sell extra insurance. or you need pay high deposit.

United Kingdom
Fiat Panda
October 23, 2023

Pros: The only positive was that the car was in good condition.

Cons: There are lots of negative reviews out there, I should have heeded the warnings. There was a large deposit taken. I challenged it and was told it was for fuel and be sure to bring it back full to the brim. After waiting 40 minutes in the queue I was just glad to get away. When I got home the fuel deposit was returned but not what was charged. When I looked into it they had sold me a £92 additional insurance that I didn't need and certainly didn't ask for. Never again! Discover cars didn't help.

Denmark
Ford Focus
October 23, 2023

Pros: Not much.

Cons: The fact that I had to buy full insurance even though I was insured from home and had a Master Card (Credit Card)

Switzerland
Fiat 500
October 21, 2023

Cons: Goldcar included additional chargers related to insurance saying that it was mandatory. He basically scammed us into paying double the insurance.

United Kingdom
Volkswagen Polo
October 20, 2023

Pros: Return process was easy and straight forward.

Cons: Was asked to pay more than the amount agreed pre-trip. Gold car agent insisted we needed to pay for insurance. I stated this was already included. She insisted we needed to pay this. It transpired later on looking further that this was actually the full excess cover which we already purchased with Discover. It was also the first time hiring a car abroad that the price quoted excluded the 21% sales tax. Instead of paying EUR 89 at the airport we ended up paying EUR 205. Won't be using Gold car

Netherlands
Fiat Panda
October 20, 2023

Pros: Location of pick up

Cons: Insurance scam!!

United Kingdom
Nissan Juke
October 20, 2023

Pros: Discover cars website is a money making company We were palmed off with 3 cars all not as we were promised in the category we booked. We paid extra for full insurance and when we arrived at the gold car desk they wouldn’t use the credit towards our balance of car hire We are very unhappy with this situation

Cons: Rip off

United Kingdom
Ford Focus
October 19, 2023

Pros: Easy to find and easy to drop off.

Cons: Would have been nice to be informed about the “airport fees” and the “deposit of EUR220 for oetrol”.

Portugal
Fiat 500
October 19, 2023

Pros: They where not clear enough about the procedures.

Cons: Charging extra fees afetr we payed the insurance during the booking

Portugal
Volkswagen Polo
October 19, 2023

Pros: Goldcar agents were very rude and abusive trying to push for a good rate for themselves and trying to push the insurance.

Denmark
Nissan Qashqai
October 19, 2023

Pros: Nothing, just bad service..!

Cons: Overchange me. Bad service. Didn´t accept contract from you. Sent rapport after delivery with a message about a damage on bag door. There was no damage made by us on the car!

United Kingdom
Nissan Juke
October 19, 2023

Pros: Price, decent car

Cons: Return process-not enough staff, chaotic at the car park

United Kingdom
Fiat Panda
October 18, 2023

Pros: Free upgraded car, friendly staff, no hard sell of insurance, excess/deposit returned to card quickly

Cons: Nothing

United Kingdom
Nissan Qashqai
October 18, 2023

Pros: Easy to find desk, easy drop off, nice looking clean car

Cons: time taken to pick up car, dark car park where car could not be easily checked over, car had MG badge but drove like a milk float.

Netherlands
Fiat Panda
October 17, 2023

Pros: they helped us correctly and good cars

United Kingdom
Fiat Panda
October 17, 2023

Cons: Scaremongering tactics were used at the desk to try and get me to buy their insurance, by them claiming my Discover Cars coverage would not apply if I were in an accident. It was intimidating and exhausting. When dropping the car off, I was told I could leave the keys to catch my flight and was not needed for the inspection. I was then greeted with a hefty bill for a scratch on the car (of which there were many) I did not do and they could not provide any evidence. It ruined the end of my trip.

United Kingdom
Nissan Juke
October 17, 2023

Cons: Would not accept the insurance cover I purchased through you. Had to pay for insurance cover again.I will never use this service again.

Denmark
Volkswagen Polo
October 16, 2023

Pros: The car was upgraded to a bigger car

Cons: Selling extra insurance, and bad english skills. Their policy on deposit handling.

United Kingdom
Nissan Juke
October 16, 2023

Pros: Nothing

Cons: Rude and unhelpful staff

Switzerland
Fiat Panda
October 15, 2023

Pros: Really well explained and good recomendation from cristian

Cons: the car wasn't really clean

United Kingdom
Fiat Panda
October 14, 2023

Pros: Nothing

Cons: I didn’t take a car My voucher said “Fully Covered” then st Gold Car desk they asked fo another €260 on top of the agreed €157 balance I left it and went by taxi lost €67

United Kingdom
Volkswagen Polo
October 14, 2023

Pros: Terrible. Would avoid at all costs. I was not the only one affected. Nearly everyone getting vehicles weee having same issues as me.

Cons: Everything.

United Kingdom
Skoda Karoq
October 13, 2023

Pros: Great service

United Kingdom
Nissan Juke
October 13, 2023

Pros: Nice car

Cons: The fact I was told one price and had to pay another

Portugal
Volkswagen Polo
October 13, 2023

Cons: The lady from goldcar was very rude. Tried to push the insurance

Denmark
Volkswagen Polo
October 13, 2023

Pros: All

Cons: It was not Goldcar , but it was difficult to find the place for petrol, and signs in the airport , to hand of the car was not good.

Germany
Ford Focus
October 13, 2023

Pros: One good thing is the drop off process was very painless and efficient.

Cons: The pick up process and staff working are probably some of the worst I've every experienced renting a car from any company. Please never rent from Goldcar and save yourself 2 hours of your time when picking up a car. I paid an additional 200 Euro after picking up the car because I didn't want to waste more time with them about insurance already paid to DiscoverCars and an automatic transmission which I thought I booked initially.

United Kingdom
Fiat Panda
October 13, 2023

Pros: Great car, great service

Cons: A little expensive with added on insurance

United Kingdom
Ford Focus
October 1, 2023

Pros: It’s easy to find (Palma Airport). Car deposit returned fast.

Cons: It’s so busy they cannot take sufficient time and was rushed on taking the car, return was chaotic with tired staff. Full deposit still not returned after one month

Romania
Fiat 500e
September 27, 2023

Pros: good car, simple checkin/checkout process

Cons: agents were uniformed with regards to electric charging station; requested a higher deposit than written due to the car being "electric"

Denmark
Nissan Juke
September 26, 2023

Pros: Easy to drop the car

Cons: I have order a car - not full projektion, because I have on my insurrance in Denmark - but the Goldcaremployment insisted - I was tired bacause af early flying- so I payed about 120 euro more. I'm angry

United Kingdom
Fiat 500
September 26, 2023

Pros: The car was good, a bit dirty, but nothing major.

Cons: Awful provider. Staff at the rental desk was incredibly rude and unprofessional, will NEVER rent with them again, wouldn't recommend to anyone.

Finland
Nissan Juke
September 25, 2023

Pros: It was hard to understand the introduction of the car rent, since the worker on the desk didn't make it clear enough for someone who hasn't rent a car before.

Cons: In the end I was devastated about the overall prize of the rent which didn't match the website prize, and the poor explanation given to me.

United Kingdom
Volkswagen Polo
September 24, 2023

Pros: nothing, all the staff were extremely rude

Cons: the worst customer service! very rude

United Kingdom
Volkswagen Golf
September 21, 2023

Pros: Nothing

Cons: Everything

Germany
Fiat Panda
September 21, 2023

Pros: Nothing

Cons: The costumer service got worse at the moment we chose to not take the extra insurance for extra 200€, while we already booked a full insurance car rental. Credit card was declined three times without any reason at all. Because there was no other opportunity to pay for the rental we kindly asked for a reservation, the costumer lady was not helpful at all at helping us to get our money back. DO NOT BOOK A CAR HERE EXCEPT YOU WANNA LOOSE YOUR MONEY FOR NOTHING!!

United Kingdom
Volkswagen Polo
September 20, 2023

Pros: Woman was extremely rude, threatening and condescending. I’m used to hard sell on insurance but this was extreme and I was not willing to comply. It was a very bullying technique

United Kingdom
Volkswagen Polo
September 19, 2023

Pros: Nothing. They are a disgraceful organisation

Cons: NO sense of customer service, only interested in rarnig insurance commissions on exorbitantly priced insurance. We cancelled on finding this out.

United Kingdom
Volkswagen Polo
September 19, 2023

Cons: Stressful pick up and drop off. Very under staffed.

United Kingdom
Volkswagen Polo
September 18, 2023

Pros: Be aware of insurance cons. They try to sell you there own ins even if you have taken it with discover cars. Because we didn't want goldcar ins we had to pay over £1200 bond for the car. You then spend all your holiday worrying if your going to get that money back or if they try saying oh this is damaged thats damaged. The pick up was about 1 and half hours due to the lack of staff on the desk. You get a ticket to be seen its that chaotic.

Cons: The wait and worry about the 1200 pound bond for ins.

United Kingdom
Fiat Panda
September 18, 2023

Pros: The drop off was good

Cons: Desk in the airport, dealys and pressure to buy additional insurance I already had. Trying to give me a monster suv when I only wanted a small car suited to the roads.

United Kingdom
Ford Focus
September 18, 2023

Pros: Car was well prepared and in very good condition

Cons: Check in process was very long

United Kingdom
Fiat Panda
September 17, 2023

Pros: Nothing really. I was overcharged and communication was poor.

United Kingdom
Nissan Juke
September 17, 2023

Pros: Nothing

Cons: Goldcar refused to accept my booking through Discover Cars. The rudest man I have encountered basically cancelled our booking because I wouldn't take their CDW insurance. Sadly you delivery partner let you down badly on this occasion. They made your booking look like a simple scam.

Poland
Fiat 500
September 17, 2023

Pros: Time spend dropping off the car

Cons: Value of money of rental car, car cleanliness

Estonia
Fiat Panda
September 15, 2023

Pros: Very polite and helpful staff

Cons: Not clear enough about the exact final prices

United Kingdom
Volkswagen Polo
September 14, 2023

Pros: Car was ok, but I did not like anything else about the Goldcar.

Cons: They charged me additional money for insurance on the spot, claiming that insurance I paid online with DiscoverCars is not good enough. Overall I had to pay around 500 Eur on the spot when collecting the car!?! They did refund me 148 Eur for the fuel at the end since this was deposit they required me to give. Dropping off the car was a nightmare, I had to drive 4x around the airport just to be able to finally get to the Goldcar parking for drop off. I will never use Goldcar again.

Czech Republic
Volkswagen Polo
September 14, 2023

Cons: Bohužel se nám to nelíbilo, protože jsme zaplatili dvakrát více než jsme měli. Pojištění jsme měli zaplaceny předem a donutili nás ho zaplatit i po druhé. Poté, co jsme dostali auto, tak auto bylo asi dříve vykradeno a při jízdě dveře bouchali a bylo to nepříjemné. A k tomu, že jsme měli objednané VW polo a namísto něho jsme dostali opel Corsa, tak to se raději nebudu vyjadřovat. Už nikdy tuhle společnost nevyužijem.

Denmark
Skoda Karoq
September 14, 2023

Pros: Friendly staff. Easy to find at airport

Cons: Forced to buy another full insurance having already bought one with Discovercars.com

Portugal
Fiat Panda
September 13, 2023

Pros: O tratamento das coisas bem rápido.

Cons: Pouco profissional, deveriam fazer as coisas com calma e devolução conforme o pagamento do cliente.

Poland
Fiat 500
September 13, 2023

Cons: The car was dirty inside, you couldn't see anything through the windshield because it hadn't been washed from the inside, we couldn't pick up the car 15 minutes earlier, which is absurd, and paying for insurance is also absurd, which no one mentioned anything about before, even though we had insurance. .

Denmark
Skoda Karoq
September 12, 2023

Cons: Employees gave conflicting messages - we had made two reservations and had to check in next to each other. One reservation could easily change the Additional Driver, one reservation was told that we had to call DiscoverCars in order to do so. One reservation could easily pay with a company card, the other reservation was almost harassed by the employee that that was unacceptable unless we paid extra. WE also had to go to two separate desks- one to check in and pay, and another to pick up the key

Denmark
Skoda Karoq
September 12, 2023

Cons: Employees gave conflicting messages - we had made two reservations and had to check in next to each other. One reservation could easily change the Additional Driver, one reservation was told that we had to call DiscoverCars in order to do so. One reservation could easily pay with a company card, the other reservation was almost harassed by the employee that that was unacceptable unless we paid extra. WE also had to go to two separate desks- one to check in and pay, and another to pick up the key

Portugal
Nissan Juke
September 12, 2023

Pros: car was good

Cons: I paid 2 times more the price of discover car.

Spain
Fiat Panda
September 12, 2023

Pros: Lies with The Insurance. Paid for full but had to pay again with Goldcar

Cons: Long quees Waiting to get the car. 1 month to unblock The deposit. And 1 week to return the fuel deposit

United Kingdom
Nissan Juke
September 12, 2023

Pros: OK Service. I had full insurance, not sure why waste the time to question me about damage I was not aware of before dropping the car off.

United Kingdom
Nissan Juke
September 11, 2023

Cons: Car issued with slow puncture- called for support and was told to return car (90 minute drive away) or to call roadside assistance

France
Volkswagen Polo
September 11, 2023

Pros: Car is ok

Cons: Queue is too long

United Kingdom
Fiat Panda
September 11, 2023

Pros: Nothing

Cons: They would not rent me a car. In turn this cost more money to rent from another company.

Romania
Ford Focus
September 10, 2023

Cons: 1. We were obliged to pay the full insurance or in contrary case a deposit of 2000 euro would have been charged. 2. When we pick up the car the fuel tank was not full(we have picture to proof). We returned the car with the same fuel level but still we were charged 64 euros

United Kingdom
Nissan Juke
September 10, 2023

Pros: To be hit with hidden charges at the desk when I had already paid in full is disgusting

Cons: Hidden charges and not shown around the car on pickup

United Kingdom
Volkswagen Polo
September 10, 2023

Pros: Car in good condition

Cons: Couldn't find it poorly signposted. No instructions on returning car lots of people stood around looking confused Signage would help!

United Kingdom
Ford Focus
September 10, 2023

Pros: The collection dampened the whole experience for us

Cons: The collection and those with no bookings taking priority, clearly because there was more money, when you had already taken our money.

United Kingdom
Volkswagen Polo
September 10, 2023

Pros: Nothing

Cons: Didn't like the agent that served me at the desk, very rude, refused to make himself understood and didn't like Goldcar company

Romania
Fiat Panda
September 8, 2023

Pros: - good car

Cons: - they want to force you to buy the full insurance which is more expensive than the rental - the lady at the office was totally unprofessional, she started to shout at me after I told her that I don't want to pay for the full insurance - will never

United Kingdom
Volkswagen Polo
September 8, 2023

Pros: Nothing

Cons: Everything

Denmark
Fiat 500
September 7, 2023

Pros: Check out

Cons: Customer service absolutely terrible and mean. They offer rubbish car at first place.Replaced car with a lower class.

Ireland
Nissan Juke
September 7, 2023

Pros: Nothing

Cons: Everything

France
Volkswagen Polo
September 6, 2023

Pros: Je n ai pas du tout apprécié vos services

Cons: Aucune écoute de l agent d accueil .Le processus est établi avec le paiement obligatoire d une assurance même si vous avez déjà cette garantie. Cela devrait être clairement indiqué dans la réservation sur le site au lieu d être imposer à la récupération du véhicule, d autant que le montant est de 180€.

United Kingdom
Ford Focus
September 6, 2023

Pros: None whatsoever, they stole £143.67 from us. They took a booking the charged us again and refused to refund the original amount.

Cons: Woman on Goldcar desk told us we need to pay on another card as I was the main driver ( my wife had injured her ankle which was in a brace) which I did and lied about refunding our original amount. We paid for the new booking and they kept the 143.67 from our original booking

Ireland
Fiat Panda
September 5, 2023

Pros: I wanted to commend Christian David for his outstanding service during our recent rental. His prompt and friendly assistance in resolving our issue was greatly appreciated.

Cons: We had to wait in the queue for hours due to a payment system issue, even with a baby.

Norway
Fiat 500
September 5, 2023

Cons: Dont say no extra cost and when i come there is alot of extra cost….

Ireland
Volkswagen Polo
September 5, 2023

Pros: Nothing the provided no service and i rented from Hertz in the end

Cons: They were rude, and refused to honor the price discover cars showed.

Latvia
Volkswagen Golf
September 4, 2023

Cons: Goldcar tried to sell insuarance in addition to Discovery car full coverage ~ 250EUR per week. Car check in on pickup was way too long. Not enough staff

Poland
Fiat Panda
September 4, 2023

Pros: Nie drogo.Samochód zgodny z opisem.Szybkie zwrot pojazdu

Cons: Długie oczekiwanie na odebranie samochodu.Mimo wykupionego pełnego ubezpieczenia przez firmę Discovery Car pracownik Gold car wciskał na siłę swoje dodatkowe.Strasząc że wykupione w Discovery jest nieakceptowane

Ireland
Volkswagen Polo
September 2, 2023

Pros: Really bad staff, I wasn't informed that I needed to deliver the car to the rental card place, so I went to the garage by the blue park sign and let the car in there, went to the desk and ask him there what to do. The staff in there was so rude saying that I did it all wrong. Awfull attitude, really arrogant.

United Kingdom
Citroen C3
September 1, 2023

Pros: good car, not new but perfect for my needs

Cons: Long queue to get keys.

Latvia
Volkswagen Polo
August 31, 2023

Pros: Notning

Cons: Coverage conditions with excess. They will charge you 600 eur for 1cm scratch. To avoid this they ask 190 eur for full protection at counter. It more than rental itself. For small carr insurance without excess costs 1k eur per year and it cant be 190 eur per one week.

United Kingdom
Volkswagen Polo
August 31, 2023

Pros: Cheap

Cons: Massive queues to pick up the car, they scammed me add an extra charge

Poland
Fiat Panda
August 30, 2023

Pros: Really good quality of car.

Cons: Attitude of the woman filling documentation for rental at the Airport.

United Kingdom
Fiat Panda
August 30, 2023

Pros: I notified you for support as the rental car charged me more money than they should and nobody is taking action

Czech Republic
Volkswagen Polo
August 29, 2023

Pros: The car was clean, pick-up and drop off was fast.

Cons: The rental agent sold me an additional insurance even though I had full coverage in my agreement and I refused it in the beginning. Unfortunatelly, the rental lady took advantage of my tiredness and was able to convince me it is beneficial for me. This mistake cost me around 200 eur.

United Kingdom
Nissan Juke
August 28, 2023

Pros: Our flight was delayed arriving, but the desk was still open past closing time stated on the website. We had only paid a small deposit and by the time we checked in the agent informed us she could get us a better price which included the full insurance and fuel deposit for cheaper than our original price - this was great and really helpful!

Cons: There was a large queue and we waited for around 90 minutes before we got our car. I had read online about the large deposits required - this is only the case if you do not take out the full insurance with goldcar. The drop off car park spaces at Palma Airport weren’t enough for the number of cars returning so it took a while to find a space.

Slovenia
Volkswagen Polo
August 27, 2023

Pros: /

Cons: I was charged twice for full insurance. By Discover cars and also by Goldcar.

United Kingdom
Nissan Juke
August 23, 2023

Pros: Nothing - it was the worst service I have ever received from any company in my life.

Cons: Everything. The car was smaller than the one ordered and the service from the desk was disgraceful. They had no interest in helping

Romania
Fiat 500
August 21, 2023

Pros: We've got an upgrade to a bigger, more spacious car.

Cons: Despite reading on DiscoverCars that if I pay the full insurance, Goldcar won't ask me for another insurance, it was not the case. I was told by the Goldcar officer that I must buy an insurance from them. Why did I buy 2 insurrance policies?

Italy
Volkswagen Polo
August 21, 2023

Pros: Macchina pulita

Cons: Prezzo modificato al banco con un aggravio di 200€

United Kingdom
Nissan Qashqai
August 21, 2023

Cons: The unclearness of the cost of the rental

United Kingdom
Nissan Juke
August 20, 2023

Cons: Attempted sell of further insurance; the "not insurance but a money back " policy

Spain
Fiat Panda
August 20, 2023

Pros: nothing specially, dropping off the car was super fast

Cons: Expensive fees (insurance)

Italy
Nissan Juke
August 19, 2023

Pros: Sono stato costretto dalla "commessa" a sottoscrivere l'assicurazione top.... Il tutto con informazioni false e fuorvianti in ordine a caparre e cauzioni... Per farla breve da 160 euro che avevo sottoscritto con Discovercars sono arrivato a pagare 370 euro più 140 di cauzione carburante. Per una Seat Arona benzina e non disel come prenotato..... Da denunzia state lontani!!!?

Cons: Sono venditori di assicurazioni non noleggiatori di auto.... Dovrebbero cambiare ragione sociale da rent a car a sell insurance

Ireland
Fiat 500
August 16, 2023

Cons: The hard sell insurance at the airport, the car was not very clean, and there was no wiper wash fluid.

Italy
Volkswagen Polo
August 16, 2023

Pros: Very pretty new car full optional, upgrade compared with reservation,

Cons: Be carefull that there was a long queue at desk... in the arrivals. Fortunately a new office opened a bit longer when I arrived

United Kingdom
Skoda Karoq
August 16, 2023

Pros: Nothing to be honest

Cons: They charged double the amount and they didnt even reduce the partial amount i paid in discovery cars. Discovery cars till date did not refund my money .Both agencies did not have any customer value and please book directly with car rentals not goldcar

United Kingdom
Nissan Juke
August 14, 2023

Pros: Very easy to collect and drop off

Cons: Returned car with full tank of fuel as requested and haven’t refunded my deposit for that 149.00 euros

Italy
Fiat Panda
August 14, 2023

Cons: Clarify better on the question of insurance we spend more 267 euro

Denmark
Skoda Karoq
August 13, 2023

Pros: Nothing

Cons: I spent 3hr to pick up the car Need to pay additional insurance as I don’t have credit card. First time I can see that credit card is required for deposit. Terrible service and client cheating Car was smashed all around, no one of the outside part was without damage. Smell in the car was terrible.

Denmark
Skoda Karoq
August 10, 2023

Pros: Overall a very good experience

Cons: Very long wait to pick up the car

United Kingdom
Volkswagen Polo
August 10, 2023

Pros: Nothing

Cons: As above

United Kingdom
Fiat Panda
August 9, 2023

Cons: Line to pick up the car was long and slow

Sweden
Nissan Juke
August 8, 2023

Pros: When we got help from another guy than the one we first went to we received a very good treatment, he was helpful and also upgraded us to a better car. Also the service we got from the lady when we returned the car was really good.

Cons: The first guy at the desk, he was rude, almost treathing us that we wouldn't get our deposit back and told us we had to pay for Goldcars full insurance and shouldn't trust Discovercars and the information we got from you. Also the forgot to mention how we should do when returning the car (but we called and got help with that so no big issue on that note).

United Kingdom
Nissan Juke
August 8, 2023

Pros: Vehicle was excellent. Clean & comfortable. Ease of returning vehicle

Cons: Almost 2 hour wait to collect the car. Lack of relationship between Goldcar and DiscoverCars. Lack of respect from Goldcar rep to our booking through DiscoverCars. No option but to pay an additional £150. Dreadful start to our holiday.

Switzerland
Fiat Panda
August 7, 2023

Pros: the car, the pick up and the dropping off was super

Cons: the women at the desk at the arrival hall were very unfriedly und not helpfull

Norway
Volkswagen Polo
August 7, 2023

Pros: Nothing.

Cons: Like above. The car full of scratches. Very poor condition.

Spain
Skoda Karoq
August 6, 2023

Cons: Takes by far too much time

United Kingdom
Fiat Panda
August 6, 2023

Cons: Thiefs, they send you email with car scratches etc, if you do not have access to the email while you picking up your car you have no chance to see what is marked as broken . I pikced the car and seen the email innthe hotel. It clearly says you can report any faults you spotted before you leave their car park. Long story short they charged me for the scratch on the mirror which was there when I collected the car. Thief's. Never use this company. My video proof was not in any interest to them.

United Kingdom
Fiat Panda
August 5, 2023

Pros: Easy pick up and drop off at airport

Cons: Car wasn't clean and windscreen wash empty

United Kingdom
Volkswagen Polo
August 5, 2023

Cons: The service at pick up was incredibly slow and I felt ripped off. The price given by your company didn’t stand and I ended up being forced to pay in the region of €400 extra. The flight landed late and I was on my own with three children. I felt they used people’s desperation as a tactic to extort more money. Really not impressed.

Italy
Fiat Panda
August 5, 2023

Pros: Car was ok. Fuel tank wasn’t full on start, but they said they will refund us.

Cons: They forced us to pay full coverage of the assurance. That was pricy and unexpected.

Denmark
Skoda Karoq
August 3, 2023

Pros: Nice 2. Car - frendly personale at pickup

Cons: 1. Car brokken with several jellow lights in Dashboard egen reciving the car. Paid too much for the gas when shifting the car

Austria
Fiat Panda
August 3, 2023

Pros: NOTHING!

Cons: EVERYTHING!

Norway
Fiat 500
August 2, 2023

Pros: Very helpful agent Christian saved our vacation.

Cons: Long que caused by late and declined flyes.

Portugal
Fiat Panda
August 1, 2023

Pros: Very good service. Extremely nice team, always available to help.

United Kingdom
Volkswagen Polo
July 29, 2023

Pros: The lady in the desk was so rude, and she want to make me other insurance and she to her I have and she don't understand . She said to me a don't know wich company you rent and insist to make me other insurance . We spent like a 2 hours and waited and she said go call your company and meanwhile and will pass other customer ok I was trying to call you but my connection was very bad. After that I came back to the desk and left wait and pass to customer more and left me like she didn't see me.

Cons: The service from that lady I don't like i want to put a complaint but o was tiered. Finally she left the car and she said to me ok you go without insurance . I said to her give the car if I have some problem I will call the company what I rented .

United Kingdom
Fiat Panda
July 29, 2023

Pros: They cancelled our car because the flight was delayed

Cons: Awful service.

Italy
Fiat 500
July 29, 2023

Cons: Il deposito cauzionale richiesto al banco era di 1400€ contro i 1100€ mostrato su discover car

Norway
Fiat Panda
July 23, 2023

Pros: Absolutely nothing

Cons: Mostly the fact that I got scammed. But also that it took 45 minutes to get the car. That’s ridiculous.

United Kingdom
Fiat Panda
July 23, 2023

Pros: Goldcar added on additional charges which was extremely shocking.

Cons: They charged additional £317 when I was only supposed to pay £54 upon collection. There was no damage to the vehicle upon return and it was full fuel tank so it is unclear what the additional charges were for.

United Kingdom
Volkswagen Polo
July 21, 2023

Pros: Cheap quick and easy.

Cons: Initially one of the agents at the desk lied about the price of the car as I asked for the cheapest option available. He quoted over £400 euros and I suggested that online was much cheaper. He said there were unavoidable taxes and fees so the price he was offering was the cheapest. Very cheeky. I went online and booked the car and spoke to a different agent. The final price was €130 for the week. Secondly I had booked and used a car seat for my 18m old but the seats were unsuitable for her.

Slovakia
Fiat Panda
July 19, 2023

Pros: nothing

Cons: fraudulent practices

Italy
Volkswagen Polo
July 17, 2023

Pros: Quick drop off

Cons: they forgot to prepare a booster seat for the child as requested and paid for. I payed for total insurance but Goldcar made me pay the insurance again saying that the one signed by Discovercars was not valid for them. So i payed 178 Euro more

Sweden
Nissan Juke
July 16, 2023

Pros: This time, short due

Cons: They always want to sell extra cover though I am fully covered by you.

Netherlands
Volkswagen Polo
July 16, 2023

Pros: The service everything was ok.

Cons: But at the end instead of paying 128 euro i was amounted for 300 euro. I am still working on this claim. I am not happy about

United Kingdom
Fiat 500
July 14, 2023

Pros: Good car were great, I just wish I had booked direct.

United Kingdom
Nissan Juke
July 13, 2023

Pros: I was supposed to get an SUV like car and ended up getting a Seat Arona which is much smaller than SUV.

Cons: Nothing

Netherlands
Volkswagen Polo
July 13, 2023

Pros: Geen plus punten voor Gold Car, niet aan beginnen. Stelletje oplichters.

Cons: Contact met de medewerkers. Prijs die je moet betalen op het vliegveld. Wij dachten dat wij ons via discovercars goed extra verzekering hadden genomen, uiteindelijk zijn wij dubbele kwijt aan administratie kosten en verzekering.

Denmark
Skoda Karoq
July 13, 2023

Pros: Nothing - horrible experience. The car was a mess and the "service" employees was super mean. The insurance case didn't help.

Cons: Everything. Will never rent with gold car again.

United Kingdom
Nissan Juke
July 12, 2023

Pros: THEY REFUSE TO GIVE ME THE CAR. I WANT MY MONEY BACK!! And i will escalate for damages.

Cons: THEY REFUSE TO GIVE ME THE CAR. I WANT MY MONEY BACK!! And i will escalate for damages.

Ireland
Volkswagen Polo
July 10, 2023

Pros: Nothing

Cons: Attempted to scam me into buying extra insurance to 'insure the deposit' at pick up. Gave me a car with hundreds of scratches on it but these seemed to be reflected on the damage report however when I returned they then claimed that one of the old scratches now 'extended further' and that it was new. It was not new.

Slovakia
Ford Focus
July 10, 2023

Cons: inpossíbility of payment with debeth card without complet insurence, pay for higher deposit was not a problem

United Kingdom
Fiat Panda
July 8, 2023

Pros: Very efficient which was a relief as used a few years ago and different experience all together.

Cons: The massive blocked deposit of £1100 even though you take most expensive cover.

Croatia
Ford Focus
July 7, 2023

Pros: Really efficient staff.

United Kingdom
Nissan Qashqai
July 6, 2023

Cons: Sales assistant kept telling me how I would have to pay £1400 if I had any damage and didn’t take out the top policy even though I kept telling her I had bought a separate policy in UK which would cover all the gold car fees. Didn’t like her attitude.

Portugal
Nissan Juke
July 5, 2023

Pros: Nice people, goof explanation about the renta6

Cons: The time expended to pickup the car, too mutch burocraci

United Kingdom
Nissan Juke
July 5, 2023

Cons: They were borderline aggressive in upselling insurance. Comments such as "you may not receive your full deposit back if you don't take this". Also tried to upsell Sat Nav despite the car having this already. We booked a car seat for our 8 month old baby and this was only ISOFIX in forward facing position but a child of that age must be rearward facing. We asked if they could show us how to fit this and they refused. It ended up with asking the neighbour Europcar salesmen who kindly helped us out

United Kingdom
Nissan Juke
July 4, 2023

Pros: I would never use GOLDCAR AGAIN - the service was awful in comparison to other local car hire companies

Cons: EVERYTHING

Spain
Nissan Juke
July 3, 2023

Cons: The agent who received us did a terrible job and lied to us regarding the conditions of blocking money on the credit card just to get us to get the full insurance. Lying is a very serious issue. Never using goldcar again nor recommending it

United Kingdom
Nissan Juke
July 3, 2023

Cons: Had a terrible time with our car provider (gold car) who were adamant we should take out their excess insurance although we already had insurance for this. The desk man told us they would 'definitely' find damage on the car at the end..... he was extremely rude and we ended up having to go to another car hire provider

United Kingdom
Nissan Juke
July 3, 2023

Pros: Very friendly; very good condition of car

Cons: Time spent in Queue at airport pickup was longer than hoped

United Kingdom
Volkswagen Polo
July 1, 2023

Pros: Everything

Cons: Nothing

United Kingdom
Nissan Qashqai
June 30, 2023

Pros: Great car, clean and staff were very helpful

Cons: Nothing

United Kingdom
Volkswagen Polo
June 29, 2023

Pros: Overall easy experience.

Cons: Checking for body damage.

United Kingdom
Nissan Juke
June 28, 2023

Pros: Having to pay double quoted ruined any good experience, disgraceful!

Cons: Having to pay double quoted ruined any good experience, disgraceful!

Spain
Fiat Panda
June 21, 2023

Pros: Overall the service was good, but for the car rented, the value for money was really low.

Cons: I didn't like that I didn't have the option to use my credit card. I had it, but I didn't bring the physical card, instead I had it in my mobile phone. In the website is not clearly shown that the deposit couldn't be make with the debit card. Therefore, the price that you contract in the website does not have anything to do with the final price, which overall, is really high for the value provided.

United Kingdom
Nissan Qashqai
June 20, 2023

Pros: Nothing

Cons: They scammed us into taking their full cover claiming the foreign currency transaction fees (4.5%) on their security deposit (charged on payment and refund) were greater than the cost of their cover. Furthermore, the €156 fuel deposit has yet to be refunded. We also got a smaller car than the one reserved.

United Kingdom
Nissan Juke
June 17, 2023

Pros: In terminal

Cons: Bit of a wait to get the keys, also car not similar to what I ordered

United Kingdom
Nissan Juke
June 16, 2023

Pros: Nothing

Cons: The person at gold car was extremely rude and pushy in regards to purchasing insurance. We explained we’d purchased insurance through discover cars and the lady told us it wasn’t insured and we’d be arrested. She also said we would lose the whole £1,400 deposit for any scratches or damage over 1cm. This made my partner extremely anxious to drive the car at all meaning we didn’t get the use out of the car as we intended

United Kingdom
Volkswagen Polo
June 15, 2023

Pros: Great people and efficient.

Lithuania
Fiat Panda
June 14, 2023

Cons: Very rude employee. Car without radio. There was no window fluid.

Sweden
Skoda Karoq
June 13, 2023

Pros: Nothing

Cons: Tried to convince me i didn't have insurance when iv'e paid for full insurance.

United Kingdom
Nissan Juke
June 13, 2023

Pros: Scam. I would like my deposit refund as this was not the fee advertised

Cons: Scam

United Kingdom
Nissan Juke
June 11, 2023

Pros: Lady at desk didnt wanted to explain why price is different on my booking and their bill. Been told if I don't agree with price I can go elsewhere. She said that the price. And if I won't agree I should contact discover car. Disappointed had to pay more than planned. And also received seat arona instead of nissan juke which is smaller!!! I paid more and got worst car

Cons: Lady at desk price difference

Portugal
Nissan Juke
June 10, 2023

Pros: Safety belt didn't worked. Client assistance didn't care about it.

Cons: They ignore safety issues and didn't go to substitute the vehicle so I can't talk about anything positive because safety is the number one priority.

United Kingdom
Nissan Qashqai
June 8, 2023

Cons: Paid extra insurance with you and then again with supplier so cost me an extra £170 as they said yours wasn’t worth it

United Kingdom
Nissan Juke
June 8, 2023

Pros: Very efficient, easy to find, no unnecessary admin

United Kingdom
Volkswagen Polo
June 7, 2023

Cons: No car seat provided even though I had paid for one in advance

Slovenia
Volkswagen Polo
June 6, 2023

Cons: They said the discovercars insurance is not valid for Goldcar in Spain and that if I don't buy insurance with them my car is not insured.

Ireland
Volkswagen Polo
June 6, 2023

Pros: nice clean car

Cons: i had checked in online to save time but still have to wait in the que at pick up. so what,s the point of checking in online ?i was overcharged for the rental . i already paid €77.62 when i booked the car, and then charged €585.43 at check in .i questioned this at the desk was told it was a precharge for fuel and would be refunded on return with full fuel tank which it was.but the refund was only €141.00. i was quoted total €264.00 with full coverage when i booked the car on 28-04-2023 ??

Poland
Ford Focus
June 3, 2023

Pros: Goldcar is a cheaters company They się not informed me that they included in the payment 150 EUR for additional insurance I paid for the insurance two times One time for discovercars insurance and second time for goldcar insurance

United Kingdom
Volkswagen Polo
June 3, 2023

Pros: Goldcar made me pay €172 in additional car insurance because I didn't have a credit card to pay the deposit. I told them to take it from my debit card but they said they couldn't or wouldn't. There was no mention of this in the booking process. I feel duped.

Cons: They would t accept a debit card for the deposit, and made me pay €172 for additional insurance (more than the rental). It's a scam.

United Kingdom
Nissan Juke
June 1, 2023

Pros: poor tried to get me to pay for more insurence and rubbished you as agents

Cons: making me out to be useless and promising confirmation car was fine and would email but nothing sent to confirm which creates a worry as they have my credut card details.

United Kingdom
Nissan Juke
June 1, 2023

Pros: Nothing!! Staff was rude with attitude from start, not friendly and not willing to explain extra fees

Cons: Staff.. rude and unprofessional. Booking.. charging people extra fees that are not mentioned on website. Car.. was unsafe to drive as in times I was loosing control over it, while driving

United Kingdom
Fiat Panda
May 31, 2023

Cons: Very abrupt agent response when we got to pick car keys up.

France
Nissan Juke
May 30, 2023

Pros: Efficacité du personnel - récupération et dépose rapide - véhicule récent et très propre - possibilité de choisir la voiture dans sa catégorie lors de la remise des clés

Cons: opacité des conditions de couverture de l assurance à la réservation - assurance supplémentaire tous risques en sus très chère

Belgium
Volkswagen Polo
May 30, 2023

Cons: Scammers who make alot of extra charges that aren't communicated before reservation. My rental costed more than double than was advertised on discovercars due to extra taxes and bullshit charges like picking up after 23:00 (even though I stipulated that in the reservation form). They also threaten that most likely the entire 1100€ insurance reservation will most likely be charged if U don't take the more expensive insurance.

United Kingdom
Nissan Qashqai
May 29, 2023

Cons: The desk was quite slow and one chai sent us to another desk. The extra fee though. Really crappy.

United Kingdom
Fiat Panda
May 25, 2023

Pros: The product and service were good

Cons: The internet sales price was almost quadrupled by your representative.. The spurious reason being that it was my wife's credit card not mine. If this is per contract we should have been given the choice to convert our booking to my wife.

United Kingdom
Volkswagen Polo
May 22, 2023

Cons: Unhelpful. Went to Avis instead who had the same car for less and very helpful At check in. Also allowed my husband to use his credit card which gold car didn’t allow.

Belgium
Fiat 500
May 22, 2023

Pros: Cheap upgrade to a ned car

United Kingdom
Nissan Juke
May 20, 2023

Pros: Nothing, lack of English language speakers

Cons: The way they ripped me off, and still haven’t received my fuel deposit!

United Kingdom
Volkswagen Polo
May 20, 2023

Pros: Great counter service

Cons: Nothing, all very good.

United Kingdom
Skoda Karoq
May 20, 2023

Pros: Friendly staff

Cons: They have 2 desks inside the terminal make sure you’re at the right one they seemed shocked I didn’t want to pay an extra €250 for insurance when I had already taken out with you. then was difficult to find the car collection point I then got sent to the other side of the carpark for my car and the car wasn’t there

Switzerland
Volkswagen Polo
May 19, 2023

Pros: Overall very satisfied! Thanks for everything

Belgium
Nissan Juke
May 19, 2023

Pros: Good Car Good service

Cons: Charged for the gas but I'm still waiting for the refund

Ireland
Nissan Qashqai
May 19, 2023

Pros: The tech of the car was a pain in the arse. Difficult gear stick and very complicated to use the electronics. Would never rent a jeep again

Spain
Fiat Panda
May 18, 2023

Pros: By autone staffs were very efficient

Cons: Autone was very good

Portugal
Fiat Panda
May 18, 2023

Cons: The alterations to the reservation were not possible to make directly with Goldcar. I had to call discovercars which took more time than expected.

United Kingdom
Nissan Qashqai
May 16, 2023

Cons: Hidden charges

United Kingdom
Volkswagen Polo
May 16, 2023

Pros: The return was fairly easy, although they weren't very clear about the refund of our petrol deposit.

Cons: Rude staff. Told we had to pay more for insurance at the pick up. Condition of the car was poor as the rear view mirror was hanging off when we got in the car.

United Kingdom
Nissan Juke
May 15, 2023

Pros: Nice car and very clean

Cons: Rental desk very busy

United Kingdom
Fiat 500
May 14, 2023

Pros: Not much

Cons: The pick up process was very poor. Little to no explanation of why deposits were required, what was the pickup and drop off process, what to do if there were any problems etc etc. The staff just wanted to sell additional insurance and when not wanted, they just wanted to get rid of you as quickly as possible. It has to be said that there were a lot of very unhappy customers at the check in desk, all apparently suffering similar issues.

United Kingdom
Nissan Qashqai
May 12, 2023

Cons: Shockingly slow at pick up. Actual cost of hiring the car significantly higher than quoted. Paid for insurance that quote ‘doesn’t matter how you return it and it’s a brand new car’ - on pick up there was a massive scratch and dint in the ‘new car’ - we left it as advised and then on drop off had to sign a load of forms about it. Compared to enterprise and sixt that I’ve used before you are shocking

Portugal
Volkswagen Polo
May 12, 2023

Pros: Afinal o carro tinha um risco à frente sorte a nossa ter feito o ditp seguro. Tambem nao seencontrava com o depósito atestado conforme dito. Pessimo atendimento e serviço ao cliente. Nao foi explicado como funcionava a entrega dp veículo o que causou muitas voltas pelas entradas dos estacionamento.

Cons: O carro era novo

Switzerland
Volkswagen Polo
May 11, 2023

Pros: car

Cons: service at the front desk and when returning car (not very transparent)

United Kingdom
Nissan Juke
May 11, 2023

Pros: Bunch of con artists with extra hidden charges and fake taxes

Cons: I did not like the smarmy representative Christian David and his scamming tactics. Have ended up paying more than double than I should have paid and discover has still not sorted it out. Discover should be ashamed to be associated with Goldcar.

United Kingdom
Nissan Juke
May 10, 2023

Cons: They don’t accept Amex so was being forced to buy overpriced insurance. Never using them again.

Ireland
Nissan Juke
May 10, 2023

Pros: Absolutely nothing scammed me at check in desk staff are very ignorent and very rude they would not release the car until i paid for full insurance even though I already booked for full insurance with Discovercars.com. Discovercars.com said I had a balance of €120 had to pay €306 at the desk both companies have been very unhelpful

United Kingdom
Fiat 500
May 7, 2023

Pros: Good price, quick service, easy to use

Cons: Very pushy on their insurance even though we stated we already purchased through discover cars

Ireland
Fiat Panda
May 6, 2023

Pros: Staff very friendly

Cons: Car smelled and had a vibration throughout the steering

Poland
Volkswagen Polo
May 4, 2023

Pros: Returning the car was fast and nice

Cons: I didnt like taking the car and extra money i had to Pay to take it. People who gave me the Keys told me i have to Pay about 40 euro more because of some taxes.

United Kingdom
Nissan Juke
May 4, 2023

Pros: The car was great.

Cons: The collection was a nightmare and I would never rent from Goldcar again. We were told the insurance we had was not acceptable and no amount of arguing would work. We couldn't possibly afford to pay that amount of money to rent a car in the future.

Switzerland
Fiat Panda
May 2, 2023

Pros: uncomplicated and quick

Cons: Children-seat wasn't in the car yet and I wasn't informed that I should take it with me. Had to get back to the rental desk to pick it up. When I got the 2nd car I got a very good introduction about all papers and the car. That didn't occure with the first car, he explained nothing

United Kingdom
Nissan Juke
May 2, 2023

Cons: Wypożyczalnia usiłuje wprowadzić w błąd klienta i nalicza niczym nie wyjaśnione dodatkowe opłaty.

Sweden
Fiat Panda
April 29, 2023

Pros: Easy drop off that felt secure with the checks they did with the car.

Cons: They tried to sell us a very expensive insurance on top of the one we bought from DiscoverCars. We said we didn’t want it, they said that the DiscoverCars insurance wasn’t real and wouldn’t protect the car. After declining again we were then asked to pay a much higher sum than we were expecting and when asking to see what all the extra money was the agent showed us the screen and how he had still (despite us declining several time) had the extra insurance provided by them added. Disappointed.

United Kingdom
Citroen C4 Grand Picasso
April 27, 2023

Pros: Not a lot, hope not to use them again.

Cons: Car was not suitable for 7 passengers with luggage... AND was riddled with scratches an most panels.

Belgium
Fiat 500
April 26, 2023

Pros: Personel at return was friendly and correct.

Cons: Rude person at the check in. She threatened us that we would have to pay 1100 euro s and was laughing in our face when we called Discovery cars to help us. Please do not agree to pay the extra insurance. They threaten you that otherwise you do not get the car but this is not true.

Germany
Nissan Juke
April 25, 2023

Pros: They were friendly and understand that it is strange to book it by Visa debit card on discover car

Cons: I had to pay around 400€ at the desk to get the card, because they didn't expect Visa debit cards.

Netherlands
Volkswagen Polo
April 24, 2023

Pros: Nothing

Cons: The people there in the morning didn't understand the payment for me and I had to sign there again after that I made a online check-in.

United Kingdom
Skoda Karoq
April 23, 2023

Pros: Good customer service

Cons: Prices

Spain
Nissan Juke
April 22, 2023

Pros: Nos hicieron pagar un seguro de 80€ diciendo que no era fiable el que ya habíamos contratado por Discovery cars

Cons: A pesar de que el servicio fue fantástico, creemos que existe una estafa por parte de gold car o Discovery cars con el tema seguro. Por supuesto, no volveremos a contratar ninguno de los dos servicios.

Poland
Fiat Panda
April 20, 2023

Pros: They arę thief, when we stop the car they show us hidden damages and we must psy 300€

United Kingdom
Fiat Panda
April 16, 2023

Pros: Car was as expected in terms of cleanliness, size

Cons: Person serving us, ripped us off with buying extra insurance which we didn't need, and somehow preventing our credit card being accepted by the machine even though it was fully empty able to have £4000 on it available! which then led to us using my wife's as long as we took out the insurance!!!! Manipulated and ripped off by an additional £200 from the original booking! Which is so disappointing as the original booking was good value for a week.

United Kingdom
Volkswagen Polo
April 15, 2023

Pros: Actual car was ok.

Cons: When we booked online we paid extra for a higher level of insurance. When we collected the car we were told that was not worth much and we were bullied into paying another €200 so that we didn't have to worry about scratches etc. We were made to feel very stupid by the person behind the desk. We also had to block €140 to cover in the event we didn't return the car full of petrol. When we dropped the car off nobody checked this and we were just expected to trust we would not be charged.