Goldcar at Palma de Mallorca Airport

Cons: rental agents and forcing me to use the cover fee

Pros: The car was ok

Cons: The service is totaly bad!!!I It takes me 2 hours of negociation with the women at the desk. She absolutly wanted to sell me an insurance and she didn’t take into account my deposit. I finaly had to call the help desk of discovercar to find a solution. I also had to pay 166 for the fuel. They told me that I will get this amount back if I give back the car with the tank full. Will this happen? I hope so. They told me that I will receive a mail with the Check out. I don’t get it.

Pros: Friendly and efficient

Pros: Absolutely nothing at all...

Cons: Insurance & airport charge scam! Rubbish quality of the car. Extremely difficult and time consuming drop off. No refund for fuel 3 days after dropping off

Pros: The service was good.

Cons: The upfront fuel charge and concern as to whether they will refund it concerns me. Why should it take up to 30 days to reverse a credit card charge ?

Pros: I had a terrible service with a company Goldcar. I was not given a car for the price I had on my voucher!!!!!! I paid 236.69 ( instead of 122 euros) euros for the hire. This is 2 times more than what was stated in the voucher. The employee of the company said that the insurance for which they are not suitable + I had to as a deposit to freeze for 33 days!!!! 1600 euros. I have not encountered this situation before. In addition I paid a fuel deposit of 166 euros !!!!

Cons: I want to clarify Discover insurance covers all expenses if I pay for full Cover? Why didn't the Goldcar manager give me a car at the price indicated on my voucher????? When will the fuel deposit money be returned? I turned in my car with a full tank of gas. Please write all my complains!!!

Pros: Little nightmare to collect car, had to wait around 40min, got to the key collect point to be told tgat car is not here and agent had no idea when it will arrive. Shortage of baby car seats were evidential. Car received wasn't fully refuelled

Cons: Drop off was made easy

Pros: It was easy to return

Cons: There was no sprinkler in the car

Pros: quick return.

Cons: not good. try all the time to sell extra insurance. or you need pay high deposit.

Pros: The only positive was that the car was in good condition.

Cons: There are lots of negative reviews out there, I should have heeded the warnings. There was a large deposit taken. I challenged it and was told it was for fuel and be sure to bring it back full to the brim. After waiting 40 minutes in the queue I was just glad to get away. When I got home the fuel deposit was returned but not what was charged. When I looked into it they had sold me a £92 additional insurance that I didn't need and certainly didn't ask for. Never again! Discover cars didn't help.

Pros: Not much.

Cons: The fact that I had to buy full insurance even though I was insured from home and had a Master Card (Credit Card)

Cons: Goldcar included additional chargers related to insurance saying that it was mandatory. He basically scammed us into paying double the insurance.

Pros: Return process was easy and straight forward.

Cons: Was asked to pay more than the amount agreed pre-trip. Gold car agent insisted we needed to pay for insurance. I stated this was already included. She insisted we needed to pay this. It transpired later on looking further that this was actually the full excess cover which we already purchased with Discover. It was also the first time hiring a car abroad that the price quoted excluded the 21% sales tax. Instead of paying EUR 89 at the airport we ended up paying EUR 205. Won't be using Gold car

Pros: Location of pick up

Cons: Insurance scam!!

Pros: Discover cars website is a money making company We were palmed off with 3 cars all not as we were promised in the category we booked. We paid extra for full insurance and when we arrived at the gold car desk they wouldn’t use the credit towards our balance of car hire We are very unhappy with this situation

Cons: Rip off

Pros: Easy to find and easy to drop off.

Cons: Would have been nice to be informed about the “airport fees” and the “deposit of EUR220 for oetrol”.

Pros: They where not clear enough about the procedures.

Cons: Charging extra fees afetr we payed the insurance during the booking

Pros: Goldcar agents were very rude and abusive trying to push for a good rate for themselves and trying to push the insurance.

Pros: Nothing, just bad service..!

Cons: Overchange me. Bad service. Didn´t accept contract from you. Sent rapport after delivery with a message about a damage on bag door. There was no damage made by us on the car!

Pros: Price, decent car

Cons: Return process-not enough staff, chaotic at the car park

Pros: Free upgraded car, friendly staff, no hard sell of insurance, excess/deposit returned to card quickly

Cons: Nothing

Pros: Easy to find desk, easy drop off, nice looking clean car

Cons: time taken to pick up car, dark car park where car could not be easily checked over, car had MG badge but drove like a milk float.

Pros: they helped us correctly and good cars

Cons: Scaremongering tactics were used at the desk to try and get me to buy their insurance, by them claiming my Discover Cars coverage would not apply if I were in an accident. It was intimidating and exhausting. When dropping the car off, I was told I could leave the keys to catch my flight and was not needed for the inspection. I was then greeted with a hefty bill for a scratch on the car (of which there were many) I did not do and they could not provide any evidence. It ruined the end of my trip.

Cons: Would not accept the insurance cover I purchased through you. Had to pay for insurance cover again.I will never use this service again.

Pros: The car was upgraded to a bigger car

Cons: Selling extra insurance, and bad english skills. Their policy on deposit handling.

Pros: Nothing

Cons: Rude and unhelpful staff

Pros: Really well explained and good recomendation from cristian

Cons: the car wasn't really clean

Pros: Nothing

Cons: I didn’t take a car My voucher said “Fully Covered” then st Gold Car desk they asked fo another €260 on top of the agreed €157 balance I left it and went by taxi lost €67

Pros: Terrible. Would avoid at all costs. I was not the only one affected. Nearly everyone getting vehicles weee having same issues as me.

Cons: Everything.

Pros: Great service

Pros: Nice car

Cons: The fact I was told one price and had to pay another

Cons: The lady from goldcar was very rude. Tried to push the insurance

Pros: All

Cons: It was not Goldcar , but it was difficult to find the place for petrol, and signs in the airport , to hand of the car was not good.

Pros: One good thing is the drop off process was very painless and efficient.

Cons: The pick up process and staff working are probably some of the worst I've every experienced renting a car from any company. Please never rent from Goldcar and save yourself 2 hours of your time when picking up a car. I paid an additional 200 Euro after picking up the car because I didn't want to waste more time with them about insurance already paid to DiscoverCars and an automatic transmission which I thought I booked initially.

Pros: Great car, great service

Cons: A little expensive with added on insurance

Pros: It’s easy to find (Palma Airport). Car deposit returned fast.

Cons: It’s so busy they cannot take sufficient time and was rushed on taking the car, return was chaotic with tired staff. Full deposit still not returned after one month

Pros: good car, simple checkin/checkout process

Cons: agents were uniformed with regards to electric charging station; requested a higher deposit than written due to the car being "electric"

Pros: Easy to drop the car

Cons: I have order a car - not full projektion, because I have on my insurrance in Denmark - but the Goldcaremployment insisted - I was tired bacause af early flying- so I payed about 120 euro more. I'm angry

Pros: The car was good, a bit dirty, but nothing major.

Cons: Awful provider. Staff at the rental desk was incredibly rude and unprofessional, will NEVER rent with them again, wouldn't recommend to anyone.

Pros: It was hard to understand the introduction of the car rent, since the worker on the desk didn't make it clear enough for someone who hasn't rent a car before.

Cons: In the end I was devastated about the overall prize of the rent which didn't match the website prize, and the poor explanation given to me.

Pros: nothing, all the staff were extremely rude

Cons: the worst customer service! very rude

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: The costumer service got worse at the moment we chose to not take the extra insurance for extra 200€, while we already booked a full insurance car rental. Credit card was declined three times without any reason at all. Because there was no other opportunity to pay for the rental we kindly asked for a reservation, the costumer lady was not helpful at all at helping us to get our money back. DO NOT BOOK A CAR HERE EXCEPT YOU WANNA LOOSE YOUR MONEY FOR NOTHING!!

Pros: Woman was extremely rude, threatening and condescending. I’m used to hard sell on insurance but this was extreme and I was not willing to comply. It was a very bullying technique

Pros: Nothing. They are a disgraceful organisation

Cons: NO sense of customer service, only interested in rarnig insurance commissions on exorbitantly priced insurance. We cancelled on finding this out.

Cons: Stressful pick up and drop off. Very under staffed.

Pros: Be aware of insurance cons. They try to sell you there own ins even if you have taken it with discover cars. Because we didn't want goldcar ins we had to pay over £1200 bond for the car. You then spend all your holiday worrying if your going to get that money back or if they try saying oh this is damaged thats damaged. The pick up was about 1 and half hours due to the lack of staff on the desk. You get a ticket to be seen its that chaotic.

Cons: The wait and worry about the 1200 pound bond for ins.

Pros: The drop off was good

Cons: Desk in the airport, dealys and pressure to buy additional insurance I already had. Trying to give me a monster suv when I only wanted a small car suited to the roads.

Pros: Car was well prepared and in very good condition

Cons: Check in process was very long

Pros: Nothing really. I was overcharged and communication was poor.

Pros: Nothing

Cons: Goldcar refused to accept my booking through Discover Cars. The rudest man I have encountered basically cancelled our booking because I wouldn't take their CDW insurance. Sadly you delivery partner let you down badly on this occasion. They made your booking look like a simple scam.

Pros: Time spend dropping off the car

Cons: Value of money of rental car, car cleanliness

Pros: Very polite and helpful staff

Cons: Not clear enough about the exact final prices

Pros: Car was ok, but I did not like anything else about the Goldcar.

Cons: They charged me additional money for insurance on the spot, claiming that insurance I paid online with DiscoverCars is not good enough. Overall I had to pay around 500 Eur on the spot when collecting the car!?! They did refund me 148 Eur for the fuel at the end since this was deposit they required me to give. Dropping off the car was a nightmare, I had to drive 4x around the airport just to be able to finally get to the Goldcar parking for drop off. I will never use Goldcar again.

Cons: Bohužel se nám to nelíbilo, protože jsme zaplatili dvakrát více než jsme měli. Pojištění jsme měli zaplaceny předem a donutili nás ho zaplatit i po druhé. Poté, co jsme dostali auto, tak auto bylo asi dříve vykradeno a při jízdě dveře bouchali a bylo to nepříjemné. A k tomu, že jsme měli objednané VW polo a namísto něho jsme dostali opel Corsa, tak to se raději nebudu vyjadřovat. Už nikdy tuhle společnost nevyužijem.

Pros: Friendly staff. Easy to find at airport

Cons: Forced to buy another full insurance having already bought one with Discovercars.com

Pros: O tratamento das coisas bem rápido.

Cons: Pouco profissional, deveriam fazer as coisas com calma e devolução conforme o pagamento do cliente.

Cons: The car was dirty inside, you couldn't see anything through the windshield because it hadn't been washed from the inside, we couldn't pick up the car 15 minutes earlier, which is absurd, and paying for insurance is also absurd, which no one mentioned anything about before, even though we had insurance. .

Cons: Employees gave conflicting messages - we had made two reservations and had to check in next to each other. One reservation could easily change the Additional Driver, one reservation was told that we had to call DiscoverCars in order to do so. One reservation could easily pay with a company card, the other reservation was almost harassed by the employee that that was unacceptable unless we paid extra. WE also had to go to two separate desks- one to check in and pay, and another to pick up the key

Cons: Employees gave conflicting messages - we had made two reservations and had to check in next to each other. One reservation could easily change the Additional Driver, one reservation was told that we had to call DiscoverCars in order to do so. One reservation could easily pay with a company card, the other reservation was almost harassed by the employee that that was unacceptable unless we paid extra. WE also had to go to two separate desks- one to check in and pay, and another to pick up the key

Pros: car was good

Cons: I paid 2 times more the price of discover car.

Pros: Lies with The Insurance. Paid for full but had to pay again with Goldcar

Cons: Long quees Waiting to get the car. 1 month to unblock The deposit. And 1 week to return the fuel deposit

Pros: OK Service. I had full insurance, not sure why waste the time to question me about damage I was not aware of before dropping the car off.

Cons: Car issued with slow puncture- called for support and was told to return car (90 minute drive away) or to call roadside assistance

Pros: Car is ok

Cons: Queue is too long

Pros: Nothing

Cons: They would not rent me a car. In turn this cost more money to rent from another company.

Cons: 1. We were obliged to pay the full insurance or in contrary case a deposit of 2000 euro would have been charged. 2. When we pick up the car the fuel tank was not full(we have picture to proof). We returned the car with the same fuel level but still we were charged 64 euros

Pros: To be hit with hidden charges at the desk when I had already paid in full is disgusting

Cons: Hidden charges and not shown around the car on pickup

Pros: Car in good condition

Cons: Couldn't find it poorly signposted. No instructions on returning car lots of people stood around looking confused Signage would help!

Pros: The collection dampened the whole experience for us

Cons: The collection and those with no bookings taking priority, clearly because there was more money, when you had already taken our money.

Pros: Nothing

Cons: Didn't like the agent that served me at the desk, very rude, refused to make himself understood and didn't like Goldcar company

Pros: - good car

Cons: - they want to force you to buy the full insurance which is more expensive than the rental - the lady at the office was totally unprofessional, she started to shout at me after I told her that I don't want to pay for the full insurance - will never

Pros: Nothing

Cons: Everything

Pros: Check out

Cons: Customer service absolutely terrible and mean. They offer rubbish car at first place.Replaced car with a lower class.

Pros: Nothing

Cons: Everything

Pros: Je n ai pas du tout apprécié vos services

Cons: Aucune écoute de l agent d accueil .Le processus est établi avec le paiement obligatoire d une assurance même si vous avez déjà cette garantie. Cela devrait être clairement indiqué dans la réservation sur le site au lieu d être imposer à la récupération du véhicule, d autant que le montant est de 180€.

Pros: None whatsoever, they stole £143.67 from us. They took a booking the charged us again and refused to refund the original amount.

Cons: Woman on Goldcar desk told us we need to pay on another card as I was the main driver ( my wife had injured her ankle which was in a brace) which I did and lied about refunding our original amount. We paid for the new booking and they kept the 143.67 from our original booking

Pros: I wanted to commend Christian David for his outstanding service during our recent rental. His prompt and friendly assistance in resolving our issue was greatly appreciated.

Cons: We had to wait in the queue for hours due to a payment system issue, even with a baby.

Cons: Dont say no extra cost and when i come there is alot of extra cost….

Pros: Nothing the provided no service and i rented from Hertz in the end

Cons: They were rude, and refused to honor the price discover cars showed.

Cons: Goldcar tried to sell insuarance in addition to Discovery car full coverage ~ 250EUR per week. Car check in on pickup was way too long. Not enough staff

Pros: Nie drogo.Samochód zgodny z opisem.Szybkie zwrot pojazdu

Cons: Długie oczekiwanie na odebranie samochodu.Mimo wykupionego pełnego ubezpieczenia przez firmę Discovery Car pracownik Gold car wciskał na siłę swoje dodatkowe.Strasząc że wykupione w Discovery jest nieakceptowane

Pros: Really bad staff, I wasn't informed that I needed to deliver the car to the rental card place, so I went to the garage by the blue park sign and let the car in there, went to the desk and ask him there what to do. The staff in there was so rude saying that I did it all wrong. Awfull attitude, really arrogant.

Pros: good car, not new but perfect for my needs

Cons: Long queue to get keys.

Pros: Notning

Cons: Coverage conditions with excess. They will charge you 600 eur for 1cm scratch. To avoid this they ask 190 eur for full protection at counter. It more than rental itself. For small carr insurance without excess costs 1k eur per year and it cant be 190 eur per one week.

Pros: Cheap

Cons: Massive queues to pick up the car, they scammed me add an extra charge

Pros: Really good quality of car.

Cons: Attitude of the woman filling documentation for rental at the Airport.

Pros: I notified you for support as the rental car charged me more money than they should and nobody is taking action

Pros: The car was clean, pick-up and drop off was fast.

Cons: The rental agent sold me an additional insurance even though I had full coverage in my agreement and I refused it in the beginning. Unfortunatelly, the rental lady took advantage of my tiredness and was able to convince me it is beneficial for me. This mistake cost me around 200 eur.

Pros: Our flight was delayed arriving, but the desk was still open past closing time stated on the website. We had only paid a small deposit and by the time we checked in the agent informed us she could get us a better price which included the full insurance and fuel deposit for cheaper than our original price - this was great and really helpful!

Cons: There was a large queue and we waited for around 90 minutes before we got our car. I had read online about the large deposits required - this is only the case if you do not take out the full insurance with goldcar. The drop off car park spaces at Palma Airport weren’t enough for the number of cars returning so it took a while to find a space.

Pros: /

Cons: I was charged twice for full insurance. By Discover cars and also by Goldcar.

Pros: Nothing - it was the worst service I have ever received from any company in my life.

Cons: Everything. The car was smaller than the one ordered and the service from the desk was disgraceful. They had no interest in helping

Pros: We've got an upgrade to a bigger, more spacious car.

Cons: Despite reading on DiscoverCars that if I pay the full insurance, Goldcar won't ask me for another insurance, it was not the case. I was told by the Goldcar officer that I must buy an insurance from them. Why did I buy 2 insurrance policies?

Pros: Macchina pulita

Cons: Prezzo modificato al banco con un aggravio di 200€

Cons: The unclearness of the cost of the rental

Cons: Attempted sell of further insurance; the "not insurance but a money back " policy

Pros: nothing specially, dropping off the car was super fast

Cons: Expensive fees (insurance)

Pros: Sono stato costretto dalla "commessa" a sottoscrivere l'assicurazione top.... Il tutto con informazioni false e fuorvianti in ordine a caparre e cauzioni... Per farla breve da 160 euro che avevo sottoscritto con Discovercars sono arrivato a pagare 370 euro più 140 di cauzione carburante. Per una Seat Arona benzina e non disel come prenotato..... Da denunzia state lontani!!!?

Cons: Sono venditori di assicurazioni non noleggiatori di auto.... Dovrebbero cambiare ragione sociale da rent a car a sell insurance

Cons: The hard sell insurance at the airport, the car was not very clean, and there was no wiper wash fluid.

Pros: Very pretty new car full optional, upgrade compared with reservation,

Cons: Be carefull that there was a long queue at desk... in the arrivals. Fortunately a new office opened a bit longer when I arrived

Pros: Nothing to be honest

Cons: They charged double the amount and they didnt even reduce the partial amount i paid in discovery cars. Discovery cars till date did not refund my money .Both agencies did not have any customer value and please book directly with car rentals not goldcar

Pros: Very easy to collect and drop off

Cons: Returned car with full tank of fuel as requested and haven’t refunded my deposit for that 149.00 euros

Cons: Clarify better on the question of insurance we spend more 267 euro

Pros: Nothing

Cons: I spent 3hr to pick up the car Need to pay additional insurance as I don’t have credit card. First time I can see that credit card is required for deposit. Terrible service and client cheating Car was smashed all around, no one of the outside part was without damage. Smell in the car was terrible.

Pros: Overall a very good experience

Cons: Very long wait to pick up the car

Pros: Nothing

Cons: As above

Cons: Line to pick up the car was long and slow

Pros: When we got help from another guy than the one we first went to we received a very good treatment, he was helpful and also upgraded us to a better car. Also the service we got from the lady when we returned the car was really good.

Cons: The first guy at the desk, he was rude, almost treathing us that we wouldn't get our deposit back and told us we had to pay for Goldcars full insurance and shouldn't trust Discovercars and the information we got from you. Also the forgot to mention how we should do when returning the car (but we called and got help with that so no big issue on that note).

Pros: Vehicle was excellent. Clean & comfortable. Ease of returning vehicle

Cons: Almost 2 hour wait to collect the car. Lack of relationship between Goldcar and DiscoverCars. Lack of respect from Goldcar rep to our booking through DiscoverCars. No option but to pay an additional £150. Dreadful start to our holiday.

Pros: the car, the pick up and the dropping off was super

Cons: the women at the desk at the arrival hall were very unfriedly und not helpfull

Pros: Nothing.

Cons: Like above. The car full of scratches. Very poor condition.

Cons: Takes by far too much time

Cons: Thiefs, they send you email with car scratches etc, if you do not have access to the email while you picking up your car you have no chance to see what is marked as broken . I pikced the car and seen the email innthe hotel. It clearly says you can report any faults you spotted before you leave their car park. Long story short they charged me for the scratch on the mirror which was there when I collected the car. Thief's. Never use this company. My video proof was not in any interest to them.

Pros: Easy pick up and drop off at airport

Cons: Car wasn't clean and windscreen wash empty

Cons: The service at pick up was incredibly slow and I felt ripped off. The price given by your company didn’t stand and I ended up being forced to pay in the region of €400 extra. The flight landed late and I was on my own with three children. I felt they used people’s desperation as a tactic to extort more money. Really not impressed.

Pros: Car was ok. Fuel tank wasn’t full on start, but they said they will refund us.

Cons: They forced us to pay full coverage of the assurance. That was pricy and unexpected.

Pros: Nice 2. Car - frendly personale at pickup

Cons: 1. Car brokken with several jellow lights in Dashboard egen reciving the car. Paid too much for the gas when shifting the car

Pros: NOTHING!

Cons: EVERYTHING!

Pros: Very helpful agent Christian saved our vacation.

Cons: Long que caused by late and declined flyes.

Pros: Very good service. Extremely nice team, always available to help.

Pros: The lady in the desk was so rude, and she want to make me other insurance and she to her I have and she don't understand . She said to me a don't know wich company you rent and insist to make me other insurance . We spent like a 2 hours and waited and she said go call your company and meanwhile and will pass other customer ok I was trying to call you but my connection was very bad. After that I came back to the desk and left wait and pass to customer more and left me like she didn't see me.

Cons: The service from that lady I don't like i want to put a complaint but o was tiered. Finally she left the car and she said to me ok you go without insurance . I said to her give the car if I have some problem I will call the company what I rented .

Pros: They cancelled our car because the flight was delayed

Cons: Awful service.

Cons: Il deposito cauzionale richiesto al banco era di 1400€ contro i 1100€ mostrato su discover car

Pros: Absolutely nothing

Cons: Mostly the fact that I got scammed. But also that it took 45 minutes to get the car. That’s ridiculous.

Pros: Goldcar added on additional charges which was extremely shocking.

Cons: They charged additional £317 when I was only supposed to pay £54 upon collection. There was no damage to the vehicle upon return and it was full fuel tank so it is unclear what the additional charges were for.

Pros: Cheap quick and easy.

Cons: Initially one of the agents at the desk lied about the price of the car as I asked for the cheapest option available. He quoted over £400 euros and I suggested that online was much cheaper. He said there were unavoidable taxes and fees so the price he was offering was the cheapest. Very cheeky. I went online and booked the car and spoke to a different agent. The final price was €130 for the week. Secondly I had booked and used a car seat for my 18m old but the seats were unsuitable for her.

Pros: nothing

Cons: fraudulent practices

Pros: Quick drop off

Cons: they forgot to prepare a booster seat for the child as requested and paid for. I payed for total insurance but Goldcar made me pay the insurance again saying that the one signed by Discovercars was not valid for them. So i payed 178 Euro more

Pros: This time, short due

Cons: They always want to sell extra cover though I am fully covered by you.

Pros: The service everything was ok.

Cons: But at the end instead of paying 128 euro i was amounted for 300 euro. I am still working on this claim. I am not happy about

Pros: Good car were great, I just wish I had booked direct.

Pros: I was supposed to get an SUV like car and ended up getting a Seat Arona which is much smaller than SUV.

Cons: Nothing

Pros: Geen plus punten voor Gold Car, niet aan beginnen. Stelletje oplichters.

Cons: Contact met de medewerkers. Prijs die je moet betalen op het vliegveld. Wij dachten dat wij ons via discovercars goed extra verzekering hadden genomen, uiteindelijk zijn wij dubbele kwijt aan administratie kosten en verzekering.

Pros: Nothing - horrible experience. The car was a mess and the "service" employees was super mean. The insurance case didn't help.

Cons: Everything. Will never rent with gold car again.

Pros: THEY REFUSE TO GIVE ME THE CAR. I WANT MY MONEY BACK!! And i will escalate for damages.

Cons: THEY REFUSE TO GIVE ME THE CAR. I WANT MY MONEY BACK!! And i will escalate for damages.

Pros: Nothing

Cons: Attempted to scam me into buying extra insurance to 'insure the deposit' at pick up. Gave me a car with hundreds of scratches on it but these seemed to be reflected on the damage report however when I returned they then claimed that one of the old scratches now 'extended further' and that it was new. It was not new.

Cons: inpossíbility of payment with debeth card without complet insurence, pay for higher deposit was not a problem

Pros: Very efficient which was a relief as used a few years ago and different experience all together.

Cons: The massive blocked deposit of £1100 even though you take most expensive cover.

Pros: Really efficient staff.

Cons: Sales assistant kept telling me how I would have to pay £1400 if I had any damage and didn’t take out the top policy even though I kept telling her I had bought a separate policy in UK which would cover all the gold car fees. Didn’t like her attitude.

Pros: Nice people, goof explanation about the renta6

Cons: The time expended to pickup the car, too mutch burocraci

Cons: They were borderline aggressive in upselling insurance. Comments such as "you may not receive your full deposit back if you don't take this". Also tried to upsell Sat Nav despite the car having this already. We booked a car seat for our 8 month old baby and this was only ISOFIX in forward facing position but a child of that age must be rearward facing. We asked if they could show us how to fit this and they refused. It ended up with asking the neighbour Europcar salesmen who kindly helped us out

Pros: I would never use GOLDCAR AGAIN - the service was awful in comparison to other local car hire companies

Cons: EVERYTHING

Cons: The agent who received us did a terrible job and lied to us regarding the conditions of blocking money on the credit card just to get us to get the full insurance. Lying is a very serious issue. Never using goldcar again nor recommending it

Cons: Had a terrible time with our car provider (gold car) who were adamant we should take out their excess insurance although we already had insurance for this. The desk man told us they would 'definitely' find damage on the car at the end..... he was extremely rude and we ended up having to go to another car hire provider

Pros: Very friendly; very good condition of car

Cons: Time spent in Queue at airport pickup was longer than hoped

Pros: Everything

Cons: Nothing

Pros: Great car, clean and staff were very helpful

Cons: Nothing

Pros: Overall easy experience.

Cons: Checking for body damage.

Pros: Having to pay double quoted ruined any good experience, disgraceful!

Cons: Having to pay double quoted ruined any good experience, disgraceful!

Pros: Overall the service was good, but for the car rented, the value for money was really low.

Cons: I didn't like that I didn't have the option to use my credit card. I had it, but I didn't bring the physical card, instead I had it in my mobile phone. In the website is not clearly shown that the deposit couldn't be make with the debit card. Therefore, the price that you contract in the website does not have anything to do with the final price, which overall, is really high for the value provided.

Pros: Nothing

Cons: They scammed us into taking their full cover claiming the foreign currency transaction fees (4.5%) on their security deposit (charged on payment and refund) were greater than the cost of their cover. Furthermore, the €156 fuel deposit has yet to be refunded. We also got a smaller car than the one reserved.

Pros: In terminal

Cons: Bit of a wait to get the keys, also car not similar to what I ordered

Pros: Nothing

Cons: The person at gold car was extremely rude and pushy in regards to purchasing insurance. We explained we’d purchased insurance through discover cars and the lady told us it wasn’t insured and we’d be arrested. She also said we would lose the whole £1,400 deposit for any scratches or damage over 1cm. This made my partner extremely anxious to drive the car at all meaning we didn’t get the use out of the car as we intended

Pros: Great people and efficient.

Cons: Very rude employee. Car without radio. There was no window fluid.

Pros: Nothing

Cons: Tried to convince me i didn't have insurance when iv'e paid for full insurance.

Pros: Scam. I would like my deposit refund as this was not the fee advertised

Cons: Scam

Pros: Lady at desk didnt wanted to explain why price is different on my booking and their bill. Been told if I don't agree with price I can go elsewhere. She said that the price. And if I won't agree I should contact discover car. Disappointed had to pay more than planned. And also received seat arona instead of nissan juke which is smaller!!! I paid more and got worst car

Cons: Lady at desk price difference

Pros: Safety belt didn't worked. Client assistance didn't care about it.

Cons: They ignore safety issues and didn't go to substitute the vehicle so I can't talk about anything positive because safety is the number one priority.

Cons: Paid extra insurance with you and then again with supplier so cost me an extra £170 as they said yours wasn’t worth it

Pros: Very efficient, easy to find, no unnecessary admin

Cons: No car seat provided even though I had paid for one in advance

Cons: They said the discovercars insurance is not valid for Goldcar in Spain and that if I don't buy insurance with them my car is not insured.

Pros: nice clean car

Cons: i had checked in online to save time but still have to wait in the que at pick up. so what,s the point of checking in online ?i was overcharged for the rental . i already paid €77.62 when i booked the car, and then charged €585.43 at check in .i questioned this at the desk was told it was a precharge for fuel and would be refunded on return with full fuel tank which it was.but the refund was only €141.00. i was quoted total €264.00 with full coverage when i booked the car on 28-04-2023 ??

Pros: Goldcar is a cheaters company They się not informed me that they included in the payment 150 EUR for additional insurance I paid for the insurance two times One time for discovercars insurance and second time for goldcar insurance

Pros: Goldcar made me pay €172 in additional car insurance because I didn't have a credit card to pay the deposit. I told them to take it from my debit card but they said they couldn't or wouldn't. There was no mention of this in the booking process. I feel duped.

Cons: They would t accept a debit card for the deposit, and made me pay €172 for additional insurance (more than the rental). It's a scam.

Pros: poor tried to get me to pay for more insurence and rubbished you as agents

Cons: making me out to be useless and promising confirmation car was fine and would email but nothing sent to confirm which creates a worry as they have my credut card details.

Pros: Nothing!! Staff was rude with attitude from start, not friendly and not willing to explain extra fees

Cons: Staff.. rude and unprofessional. Booking.. charging people extra fees that are not mentioned on website. Car.. was unsafe to drive as in times I was loosing control over it, while driving

Cons: Very abrupt agent response when we got to pick car keys up.

Pros: Efficacité du personnel - récupération et dépose rapide - véhicule récent et très propre - possibilité de choisir la voiture dans sa catégorie lors de la remise des clés

Cons: opacité des conditions de couverture de l assurance à la réservation - assurance supplémentaire tous risques en sus très chère

Cons: Scammers who make alot of extra charges that aren't communicated before reservation. My rental costed more than double than was advertised on discovercars due to extra taxes and bullshit charges like picking up after 23:00 (even though I stipulated that in the reservation form). They also threaten that most likely the entire 1100€ insurance reservation will most likely be charged if U don't take the more expensive insurance.

Cons: The desk was quite slow and one chai sent us to another desk. The extra fee though. Really crappy.

Pros: The product and service were good

Cons: The internet sales price was almost quadrupled by your representative.. The spurious reason being that it was my wife's credit card not mine. If this is per contract we should have been given the choice to convert our booking to my wife.

Cons: Unhelpful. Went to Avis instead who had the same car for less and very helpful At check in. Also allowed my husband to use his credit card which gold car didn’t allow.

Pros: Cheap upgrade to a ned car

Pros: Nothing, lack of English language speakers

Cons: The way they ripped me off, and still haven’t received my fuel deposit!

Pros: Great counter service

Cons: Nothing, all very good.

Pros: Friendly staff

Cons: They have 2 desks inside the terminal make sure you’re at the right one they seemed shocked I didn’t want to pay an extra €250 for insurance when I had already taken out with you. then was difficult to find the car collection point I then got sent to the other side of the carpark for my car and the car wasn’t there

Pros: Overall very satisfied! Thanks for everything

Pros: Good Car Good service

Cons: Charged for the gas but I'm still waiting for the refund

Pros: The tech of the car was a pain in the arse. Difficult gear stick and very complicated to use the electronics. Would never rent a jeep again

Pros: By autone staffs were very efficient

Cons: Autone was very good

Cons: The alterations to the reservation were not possible to make directly with Goldcar. I had to call discovercars which took more time than expected.

Cons: Hidden charges

Pros: The return was fairly easy, although they weren't very clear about the refund of our petrol deposit.

Cons: Rude staff. Told we had to pay more for insurance at the pick up. Condition of the car was poor as the rear view mirror was hanging off when we got in the car.

Pros: Nice car and very clean

Cons: Rental desk very busy

Pros: Not much

Cons: The pick up process was very poor. Little to no explanation of why deposits were required, what was the pickup and drop off process, what to do if there were any problems etc etc. The staff just wanted to sell additional insurance and when not wanted, they just wanted to get rid of you as quickly as possible. It has to be said that there were a lot of very unhappy customers at the check in desk, all apparently suffering similar issues.

Cons: Shockingly slow at pick up. Actual cost of hiring the car significantly higher than quoted. Paid for insurance that quote ‘doesn’t matter how you return it and it’s a brand new car’ - on pick up there was a massive scratch and dint in the ‘new car’ - we left it as advised and then on drop off had to sign a load of forms about it. Compared to enterprise and sixt that I’ve used before you are shocking

Pros: Afinal o carro tinha um risco à frente sorte a nossa ter feito o ditp seguro. Tambem nao seencontrava com o depósito atestado conforme dito. Pessimo atendimento e serviço ao cliente. Nao foi explicado como funcionava a entrega dp veículo o que causou muitas voltas pelas entradas dos estacionamento.

Cons: O carro era novo

Pros: car

Cons: service at the front desk and when returning car (not very transparent)

Pros: Bunch of con artists with extra hidden charges and fake taxes

Cons: I did not like the smarmy representative Christian David and his scamming tactics. Have ended up paying more than double than I should have paid and discover has still not sorted it out. Discover should be ashamed to be associated with Goldcar.

Cons: They don’t accept Amex so was being forced to buy overpriced insurance. Never using them again.

Pros: Absolutely nothing scammed me at check in desk staff are very ignorent and very rude they would not release the car until i paid for full insurance even though I already booked for full insurance with Discovercars.com. Discovercars.com said I had a balance of €120 had to pay €306 at the desk both companies have been very unhelpful

Pros: Good price, quick service, easy to use

Cons: Very pushy on their insurance even though we stated we already purchased through discover cars

Pros: Staff very friendly

Cons: Car smelled and had a vibration throughout the steering

Pros: Returning the car was fast and nice

Cons: I didnt like taking the car and extra money i had to Pay to take it. People who gave me the Keys told me i have to Pay about 40 euro more because of some taxes.

Pros: The car was great.

Cons: The collection was a nightmare and I would never rent from Goldcar again. We were told the insurance we had was not acceptable and no amount of arguing would work. We couldn't possibly afford to pay that amount of money to rent a car in the future.

Pros: uncomplicated and quick

Cons: Children-seat wasn't in the car yet and I wasn't informed that I should take it with me. Had to get back to the rental desk to pick it up. When I got the 2nd car I got a very good introduction about all papers and the car. That didn't occure with the first car, he explained nothing

Cons: Wypożyczalnia usiłuje wprowadzić w błąd klienta i nalicza niczym nie wyjaśnione dodatkowe opłaty.

Pros: Easy drop off that felt secure with the checks they did with the car.

Cons: They tried to sell us a very expensive insurance on top of the one we bought from DiscoverCars. We said we didn’t want it, they said that the DiscoverCars insurance wasn’t real and wouldn’t protect the car. After declining again we were then asked to pay a much higher sum than we were expecting and when asking to see what all the extra money was the agent showed us the screen and how he had still (despite us declining several time) had the extra insurance provided by them added. Disappointed.

Pros: Not a lot, hope not to use them again.

Cons: Car was not suitable for 7 passengers with luggage... AND was riddled with scratches an most panels.

Pros: Personel at return was friendly and correct.

Cons: Rude person at the check in. She threatened us that we would have to pay 1100 euro s and was laughing in our face when we called Discovery cars to help us. Please do not agree to pay the extra insurance. They threaten you that otherwise you do not get the car but this is not true.

Pros: They were friendly and understand that it is strange to book it by Visa debit card on discover car

Cons: I had to pay around 400€ at the desk to get the card, because they didn't expect Visa debit cards.

Pros: Nothing

Cons: The people there in the morning didn't understand the payment for me and I had to sign there again after that I made a online check-in.

Pros: Good customer service

Cons: Prices

Pros: Nos hicieron pagar un seguro de 80€ diciendo que no era fiable el que ya habíamos contratado por Discovery cars

Cons: A pesar de que el servicio fue fantástico, creemos que existe una estafa por parte de gold car o Discovery cars con el tema seguro. Por supuesto, no volveremos a contratar ninguno de los dos servicios.

Pros: They arę thief, when we stop the car they show us hidden damages and we must psy 300€

Pros: Car was as expected in terms of cleanliness, size

Cons: Person serving us, ripped us off with buying extra insurance which we didn't need, and somehow preventing our credit card being accepted by the machine even though it was fully empty able to have £4000 on it available! which then led to us using my wife's as long as we took out the insurance!!!! Manipulated and ripped off by an additional £200 from the original booking! Which is so disappointing as the original booking was good value for a week.

Pros: Actual car was ok.

Cons: When we booked online we paid extra for a higher level of insurance. When we collected the car we were told that was not worth much and we were bullied into paying another €200 so that we didn't have to worry about scratches etc. We were made to feel very stupid by the person behind the desk. We also had to block €140 to cover in the event we didn't return the car full of petrol. When we dropped the car off nobody checked this and we were just expected to trust we would not be charged.

Pros: Pickup from terminal and drop off great

Cons: Had to pay more money when I got there or was threatened that I would end up paying huge sums even if there was a 10mm scratch

Cons: car had engine problems had to fill 2 liters of oil due to noise in engine

Pros: Convenient location

Cons: Standard of the car was an absolute wreck and I was advised it was because I didn't book direct. Absolute rip-off

Pros: Returns team are amazing and very friendly

Cons: Speed to collect the car was long, despite the number of free members of staff

Pros: Efficient service

Cons: When sorting out the payment, I was told the full cost was€350, this was with full insurance. I thought I was booking with the option of full insurance or a retainer on a credit card of €1400, held to cover any damage, goldcar fobbed me of and said that was not an option. So I had to pay the full amount with insurance, rather than £80 with the retained €1400 on card. Very disappointed that there was not the option. I most definitely will not use goldcar again.

Pros: Price and location

Cons: Forcing me to use a GBP credit card for some EUR charges.

Pros: Trying to claim a pre-existing damage from me.

Cons: Trying to claim a pre-existing damage from me

Pros: The procedure and car was ok, but...

Cons: They refund only a small part of the deposit!!! Although there is no problem with the car. And they are giving no explanation, even after contacting them a few times. A big scam!

Pros: Very little

Cons: The staff The hidden costs The forcefulness of the staff

Pros: Easy to return the car.

Cons: Attitude of the representative. She was angry because I already had excess insurance

Pros: Nothing apart from the drop off, that’s was simple and easy.

Cons: I was refused to be able to put the excess on my credit card. So instead of the €150 o was supposed to pay for my rental, the rental cost me almost €400. The rental representative was rude and unhelpful and made sure I wasn’t able to back out of the rental to ensure he got the most money out of me possible. I will never rent again from Goldcar. The condition of the car was atrocious, dints and scratches on every panel, read bumper falling off, and the inside of the car was filthy. A joke

Cons: The lady who we first met at the Goldcar desk was incredibly rude, curt and unhelpful.

Pros: Nothing

Cons: Everything. Slow to pick up. Waited 1hr. Awful damaged / scratches on car. Forced to buy full excess otherwise had to pay €1100 or could not take car

Pros: They, and you, are a scam. You advertise a price and I ended up paying 3x as much. I was at the airport late at night with 2 young children and no one available at discover cars either. I was told by goldcar that I paid extra money AND the full insurance premium which I didnt want or i didnt get a car. I have since found out from 3 other people that they have had the same experience. I am taking legal advice about this and your operation. not only that there was a problem with the rear door

Cons: This is a scam. You advertise a price and I ended up paying 3x as much. I was at the airport late at night with 2 young children and no one available at discover cars. I was told by goldcar that I paid the extra money AND the full insurance premium which I didnt want or i didnt get a car. I am taking legal advice about this and your operation. The rear door also didnt shut which I discussed with Goldcar who didnt even inspect, they just said I had full insurance so any damage would be covered

Pros: The car worked and had fuel in (though the spare tyre had been removed)

Cons: Waiting well over an hour in a mele of frustrated customers for part 1 of the collection process. Unexpected 80 euros for local taxes. Fuel holding charges and then a scare tactic upsell on insurance requiring 1400 euros to hold and a threat of the high costs for even the most minor things. Part 2 of the collection process (when you actually get the keys) took a while and was difficult to get the rep to come and look at the additional blemished that were not already on the collection report

Pros: Discovercar charged €55 for Reserving the car but supplier said that 55 Euros are the commission for discovercars and did not honour the reservation fee or any other fees communicated by discovercars. Rental was €150+ at the end.

Cons: Not honoring the deal of discovercars and coming up with their own pricing.

Pros: Cheap price. Agents were quite fast

Cons: Queue at airport was very slow and long. Too many bookings at the same time .

Pros: nothing!

Cons: NO kindness, car cleanliness, waiting

Pros: They wanted much more money for the rented car than what it was described on this site. From 120eur to almost 400eur. They wanted to trick me completely. Absolutely bad service

Cons: Nothing to like - they are scammers and want to this trick you into paying loads for nothing

Pros: Kinga was super helpful

Cons: The car was dirty and it always takes quite a while to sort the car, despite completing details online we still waited ages to get in the actual car. Difficult after a long flight with a disabled child.

Pros: They were excellent but did not honour your contract

Pros: The service at check out was brilliant.

Cons: They tried to add on insurance excess without asking. Only took it away when I suggested that the maths did not add up. He then tried to explain it was petrol deposit which it was not. Only after two denials by myself to pay the extra amount did he relent and charge me what the correct figure was.

Pros: Nothing

Cons: The pushy sales attitude of those handing over the car thst make the whole price quoted by Discover cars a joke.

Pros: customer service needs to be improved

Cons: the car wasn't clean

Pros: Overall everything was great and good customer care.

Cons: The only issue/trouble was dropping off the car where a lady told us we had to wait indefinitely if we had no insurance and left us alone without any other explanation or waiting time. Luckily, after a while, we found another lady worker, quite polite, who attended to us immediately and we managed to drop the car.

Pros: L’auto nuova

Cons: La furbizia degli operatori. Ti costringono a pagare oltre 200 € di assicurazione su un importo di noleggio di 100 €, minacciandoti di effettuare un deposito da 2000 € e che anche in caso di un piccolo graffio avrebbero trattenuto i soldi. Maleducazione, aggressività e completa mancanza di empatia. Noleggio avvenuto nell’aeroporto di Palma di Mallorca

Cons: Extra insurance cover costs.

Cons: I didn't like that they don't accept cash payment, they don't accept debit cards and I couldn't pay with the same credit card for both cars as was the original booking

Cons: I didn't like that they don't accept cash payment, they don't accept debit cards and I couldn't pay with the same credit card for both cars as was the original booking

Pros: We liked the model of car is

Cons: We did not like being pressured into buying extra insurance. We were told that if there wasn’t a police report on any damage then we wouldn’t be covered

Pros: nothing

Cons: no willingness to solve the customer's problem they did not want to accept any of the three cards proposed to pay including the one with which I paid you and accepted by you

Pros: Nice car, automatic, no excess insurance deposit held on my credit card.

Cons: I'd like to report an abusive, bully at the Goldcar sales desk of Majorca airport. The price charged was nearly 3 times what was quoted by DiscoverCars and when I asked for a breakdown of the fees/price in advance of signing, the salesman refused.Not taking Golcar excess insurance (CDW) implies a huge charge to your credit card (€2k) and a transaction fee (when taking and returning this charge) which amounts to more than their CDW excess.Took a photo and salesman threatened police if not deleted

Pros: rental agents friendly, good car return experience (easy to find, lot of space to park, etc.)

Cons: I got a car that was heavily scratched and bruised, it was all marked but no one informed me at the rental desk, so it was a bit stressful

Pros: The representative who helped me did an excellent job. I had some issues that needed special attention and Inma helped me solve everything. I was also pleased with the use of Queing numbers while waiting. I could relax until my number was called instead of standing in line. It is a further note that I had actually tried to rent from a different company and they canceled my reservation by sending me a notification in Catalan that I did not understand.

Cons: I didn’t get the car because when we arrived the agent was telling us we need to pay 300€ more , the car rental was for 109€ , it wasn’t the price as advertised in the web …

Pros: Decent well maintained vehicle

Cons: Charged penalty due to flight being delayed. Staff impatient. Queuing system in place that was ignored by some staff meaning a longer wait to collect vehicle

Pros: everything

Cons: everything

Cons: The price of the rental trebled to what I had arranged with discover cars . The car I received wasn't the size I requested. The goldcar rep on the desk was rude . A German couple next to me had the same issues. I had no email from discover car to back up my claim. I came away from the whole experience thinking I had been conned