Goldcar at Palma de Mallorca Airport

Cons: The desk was quite slow and one chai sent us to another desk. The extra fee though. Really crappy.

Pros: The product and service were good

Cons: The internet sales price was almost quadrupled by your representative.. The spurious reason being that it was my wife's credit card not mine. If this is per contract we should have been given the choice to convert our booking to my wife.

Cons: Unhelpful. Went to Avis instead who had the same car for less and very helpful At check in. Also allowed my husband to use his credit card which gold car didn’t allow.

Pros: Cheap upgrade to a ned car

Pros: Nothing, lack of English language speakers

Cons: The way they ripped me off, and still haven’t received my fuel deposit!

Pros: Great counter service

Cons: Nothing, all very good.

Pros: Friendly staff

Cons: They have 2 desks inside the terminal make sure you’re at the right one they seemed shocked I didn’t want to pay an extra €250 for insurance when I had already taken out with you. then was difficult to find the car collection point I then got sent to the other side of the carpark for my car and the car wasn’t there

Pros: Overall very satisfied! Thanks for everything

Pros: Good Car Good service

Cons: Charged for the gas but I'm still waiting for the refund

Pros: The tech of the car was a pain in the arse. Difficult gear stick and very complicated to use the electronics. Would never rent a jeep again

Pros: By autone staffs were very efficient

Cons: Autone was very good

Cons: The alterations to the reservation were not possible to make directly with Goldcar. I had to call discovercars which took more time than expected.

Pros: Easy, quick, polite staff

Cons: Having to go from one kiosk ot another in car park to pick up car keys

Cons: Hidden charges

Pros: The return was fairly easy, although they weren't very clear about the refund of our petrol deposit.

Cons: Rude staff. Told we had to pay more for insurance at the pick up. Condition of the car was poor as the rear view mirror was hanging off when we got in the car.

Pros: Nice car and very clean

Cons: Rental desk very busy

Pros: Everything, I've used many rental companies over the years but goldcar are the best.

Cons: Could have been a bit cheaper

Pros: Not much

Cons: The pick up process was very poor. Little to no explanation of why deposits were required, what was the pickup and drop off process, what to do if there were any problems etc etc. The staff just wanted to sell additional insurance and when not wanted, they just wanted to get rid of you as quickly as possible. It has to be said that there were a lot of very unhappy customers at the check in desk, all apparently suffering similar issues.

Cons: Shockingly slow at pick up. Actual cost of hiring the car significantly higher than quoted. Paid for insurance that quote ‘doesn’t matter how you return it and it’s a brand new car’ - on pick up there was a massive scratch and dint in the ‘new car’ - we left it as advised and then on drop off had to sign a load of forms about it. Compared to enterprise and sixt that I’ve used before you are shocking

Pros: Afinal o carro tinha um risco à frente sorte a nossa ter feito o ditp seguro. Tambem nao seencontrava com o depósito atestado conforme dito. Pessimo atendimento e serviço ao cliente. Nao foi explicado como funcionava a entrega dp veículo o que causou muitas voltas pelas entradas dos estacionamento.

Cons: O carro era novo

Pros: car

Cons: service at the front desk and when returning car (not very transparent)

Pros: Bunch of con artists with extra hidden charges and fake taxes

Cons: I did not like the smarmy representative Christian David and his scamming tactics. Have ended up paying more than double than I should have paid and discover has still not sorted it out. Discover should be ashamed to be associated with Goldcar.

Cons: They don’t accept Amex so was being forced to buy overpriced insurance. Never using them again.

Pros: Absolutely nothing scammed me at check in desk staff are very ignorent and very rude they would not release the car until i paid for full insurance even though I already booked for full insurance with Discovercars.com. Discovercars.com said I had a balance of €120 had to pay €306 at the desk both companies have been very unhelpful

Pros: The motor car I was going to have was too big for me.So I went to the office in the car park and a young gentleman called Issac was super efficient and helpful which took all the stress out of the situation.He was a credit to your company,thank you very much.Francis Wright,Oxford,UK.

Pros: Good price, quick service, easy to use

Cons: Very pushy on their insurance even though we stated we already purchased through discover cars

Pros: Staff very friendly

Cons: Car smelled and had a vibration throughout the steering

Pros: Returning the car was fast and nice

Cons: I didnt like taking the car and extra money i had to Pay to take it. People who gave me the Keys told me i have to Pay about 40 euro more because of some taxes.

Pros: The car was great.

Cons: The collection was a nightmare and I would never rent from Goldcar again. We were told the insurance we had was not acceptable and no amount of arguing would work. We couldn't possibly afford to pay that amount of money to rent a car in the future.

Pros: uncomplicated and quick

Cons: Children-seat wasn't in the car yet and I wasn't informed that I should take it with me. Had to get back to the rental desk to pick it up. When I got the 2nd car I got a very good introduction about all papers and the car. That didn't occure with the first car, he explained nothing

Cons: Wypożyczalnia usiłuje wprowadzić w błąd klienta i nalicza niczym nie wyjaśnione dodatkowe opłaty.

Pros: Pick up point easy to find car was clean friendly staff to check for damage

Cons: Reception staff very pushy to take Goldcar inclusive insurance highlighting the potential fees for even minor scratches Charged for having a diesel car even though I wanted a petrol!! Won't use Goldcar again

Pros: Easy drop off that felt secure with the checks they did with the car.

Cons: They tried to sell us a very expensive insurance on top of the one we bought from DiscoverCars. We said we didn’t want it, they said that the DiscoverCars insurance wasn’t real and wouldn’t protect the car. After declining again we were then asked to pay a much higher sum than we were expecting and when asking to see what all the extra money was the agent showed us the screen and how he had still (despite us declining several time) had the extra insurance provided by them added. Disappointed.

Pros: Not a lot, hope not to use them again.

Cons: Car was not suitable for 7 passengers with luggage... AND was riddled with scratches an most panels.

Pros: Peter the representative who dealt with myself was very efficient

Cons: Nothing

Pros: Personel at return was friendly and correct.

Cons: Rude person at the check in. She threatened us that we would have to pay 1100 euro s and was laughing in our face when we called Discovery cars to help us. Please do not agree to pay the extra insurance. They threaten you that otherwise you do not get the car but this is not true.

Pros: pick up and drop off are relatively quick and the car quality is good

Cons: Having to buy additional insurance

Pros: They were friendly and understand that it is strange to book it by Visa debit card on discover car

Cons: I had to pay around 400€ at the desk to get the card, because they didn't expect Visa debit cards.

Pros: Nothing

Cons: The people there in the morning didn't understand the payment for me and I had to sign there again after that I made a online check-in.

Pros: Good customer service

Cons: Prices

Pros: Nos hicieron pagar un seguro de 80€ diciendo que no era fiable el que ya habíamos contratado por Discovery cars

Cons: A pesar de que el servicio fue fantástico, creemos que existe una estafa por parte de gold car o Discovery cars con el tema seguro. Por supuesto, no volveremos a contratar ninguno de los dos servicios.

Pros: They arę thief, when we stop the car they show us hidden damages and we must psy 300€

Pros: Car was as expected in terms of cleanliness, size

Cons: Person serving us, ripped us off with buying extra insurance which we didn't need, and somehow preventing our credit card being accepted by the machine even though it was fully empty able to have £4000 on it available! which then led to us using my wife's as long as we took out the insurance!!!! Manipulated and ripped off by an additional £200 from the original booking! Which is so disappointing as the original booking was good value for a week.

Pros: Actual car was ok.

Cons: When we booked online we paid extra for a higher level of insurance. When we collected the car we were told that was not worth much and we were bullied into paying another €200 so that we didn't have to worry about scratches etc. We were made to feel very stupid by the person behind the desk. We also had to block €140 to cover in the event we didn't return the car full of petrol. When we dropped the car off nobody checked this and we were just expected to trust we would not be charged.

Pros: Pickup from terminal and drop off great

Cons: Had to pay more money when I got there or was threatened that I would end up paying huge sums even if there was a 10mm scratch

Cons: car had engine problems had to fill 2 liters of oil due to noise in engine

Pros: Convenient location

Cons: Standard of the car was an absolute wreck and I was advised it was because I didn't book direct. Absolute rip-off

Pros: Returns team are amazing and very friendly

Cons: Speed to collect the car was long, despite the number of free members of staff

Pros: Efficient service

Cons: When sorting out the payment, I was told the full cost was€350, this was with full insurance. I thought I was booking with the option of full insurance or a retainer on a credit card of €1400, held to cover any damage, goldcar fobbed me of and said that was not an option. So I had to pay the full amount with insurance, rather than £80 with the retained €1400 on card. Very disappointed that there was not the option. I most definitely will not use goldcar again.

Pros: Price and location

Cons: Forcing me to use a GBP credit card for some EUR charges.

Pros: Trying to claim a pre-existing damage from me.

Cons: Trying to claim a pre-existing damage from me

Pros: The procedure and car was ok, but...

Cons: They refund only a small part of the deposit!!! Although there is no problem with the car. And they are giving no explanation, even after contacting them a few times. A big scam!

Pros: Very little

Cons: The staff The hidden costs The forcefulness of the staff

Pros: Easy to return the car.

Cons: Attitude of the representative. She was angry because I already had excess insurance

Pros: Nothing apart from the drop off, that’s was simple and easy.

Cons: I was refused to be able to put the excess on my credit card. So instead of the €150 o was supposed to pay for my rental, the rental cost me almost €400. The rental representative was rude and unhelpful and made sure I wasn’t able to back out of the rental to ensure he got the most money out of me possible. I will never rent again from Goldcar. The condition of the car was atrocious, dints and scratches on every panel, read bumper falling off, and the inside of the car was filthy. A joke

Cons: The lady who we first met at the Goldcar desk was incredibly rude, curt and unhelpful.

Pros: Nothing

Cons: Everything. Slow to pick up. Waited 1hr. Awful damaged / scratches on car. Forced to buy full excess otherwise had to pay €1100 or could not take car

Pros: They, and you, are a scam. You advertise a price and I ended up paying 3x as much. I was at the airport late at night with 2 young children and no one available at discover cars either. I was told by goldcar that I paid extra money AND the full insurance premium which I didnt want or i didnt get a car. I have since found out from 3 other people that they have had the same experience. I am taking legal advice about this and your operation. not only that there was a problem with the rear door

Cons: This is a scam. You advertise a price and I ended up paying 3x as much. I was at the airport late at night with 2 young children and no one available at discover cars. I was told by goldcar that I paid the extra money AND the full insurance premium which I didnt want or i didnt get a car. I am taking legal advice about this and your operation. The rear door also didnt shut which I discussed with Goldcar who didnt even inspect, they just said I had full insurance so any damage would be covered

Pros: The car worked and had fuel in (though the spare tyre had been removed)

Cons: Waiting well over an hour in a mele of frustrated customers for part 1 of the collection process. Unexpected 80 euros for local taxes. Fuel holding charges and then a scare tactic upsell on insurance requiring 1400 euros to hold and a threat of the high costs for even the most minor things. Part 2 of the collection process (when you actually get the keys) took a while and was difficult to get the rep to come and look at the additional blemished that were not already on the collection report

Pros: Discovercar charged €55 for Reserving the car but supplier said that 55 Euros are the commission for discovercars and did not honour the reservation fee or any other fees communicated by discovercars. Rental was €150+ at the end.

Cons: Not honoring the deal of discovercars and coming up with their own pricing.

Pros: Cheap price. Agents were quite fast

Cons: Queue at airport was very slow and long. Too many bookings at the same time .

Pros: nothing!

Cons: NO kindness, car cleanliness, waiting

Pros: They wanted much more money for the rented car than what it was described on this site. From 120eur to almost 400eur. They wanted to trick me completely. Absolutely bad service

Cons: Nothing to like - they are scammers and want to this trick you into paying loads for nothing

Pros: Kinga was super helpful

Cons: The car was dirty and it always takes quite a while to sort the car, despite completing details online we still waited ages to get in the actual car. Difficult after a long flight with a disabled child.

Pros: They were excellent but did not honour your contract

Pros: The service at check out was brilliant.

Cons: They tried to add on insurance excess without asking. Only took it away when I suggested that the maths did not add up. He then tried to explain it was petrol deposit which it was not. Only after two denials by myself to pay the extra amount did he relent and charge me what the correct figure was.

Pros: Nothing

Cons: The pushy sales attitude of those handing over the car thst make the whole price quoted by Discover cars a joke.

Pros: customer service needs to be improved

Cons: the car wasn't clean

Pros: Overall everything was great and good customer care.

Cons: The only issue/trouble was dropping off the car where a lady told us we had to wait indefinitely if we had no insurance and left us alone without any other explanation or waiting time. Luckily, after a while, we found another lady worker, quite polite, who attended to us immediately and we managed to drop the car.

Pros: L’auto nuova

Cons: La furbizia degli operatori. Ti costringono a pagare oltre 200 € di assicurazione su un importo di noleggio di 100 €, minacciandoti di effettuare un deposito da 2000 € e che anche in caso di un piccolo graffio avrebbero trattenuto i soldi. Maleducazione, aggressività e completa mancanza di empatia. Noleggio avvenuto nell’aeroporto di Palma di Mallorca

Cons: Extra insurance cover costs.

Cons: I didn't like that they don't accept cash payment, they don't accept debit cards and I couldn't pay with the same credit card for both cars as was the original booking

Cons: I didn't like that they don't accept cash payment, they don't accept debit cards and I couldn't pay with the same credit card for both cars as was the original booking

Pros: We liked the model of car is

Cons: We did not like being pressured into buying extra insurance. We were told that if there wasn’t a police report on any damage then we wouldn’t be covered

Pros: nothing

Cons: no willingness to solve the customer's problem they did not want to accept any of the three cards proposed to pay including the one with which I paid you and accepted by you

Pros: Nice car, automatic, no excess insurance deposit held on my credit card.

Cons: I'd like to report an abusive, bully at the Goldcar sales desk of Majorca airport. The price charged was nearly 3 times what was quoted by DiscoverCars and when I asked for a breakdown of the fees/price in advance of signing, the salesman refused.Not taking Golcar excess insurance (CDW) implies a huge charge to your credit card (€2k) and a transaction fee (when taking and returning this charge) which amounts to more than their CDW excess.Took a photo and salesman threatened police if not deleted

Pros: rental agents friendly, good car return experience (easy to find, lot of space to park, etc.)

Cons: I got a car that was heavily scratched and bruised, it was all marked but no one informed me at the rental desk, so it was a bit stressful

Pros: The representative who helped me did an excellent job. I had some issues that needed special attention and Inma helped me solve everything. I was also pleased with the use of Queing numbers while waiting. I could relax until my number was called instead of standing in line. It is a further note that I had actually tried to rent from a different company and they canceled my reservation by sending me a notification in Catalan that I did not understand.

Cons: I didn’t get the car because when we arrived the agent was telling us we need to pay 300€ more , the car rental was for 109€ , it wasn’t the price as advertised in the web …

Pros: Decent well maintained vehicle

Cons: Charged penalty due to flight being delayed. Staff impatient. Queuing system in place that was ignored by some staff meaning a longer wait to collect vehicle

Pros: everything

Cons: everything

Cons: The price of the rental trebled to what I had arranged with discover cars . The car I received wasn't the size I requested. The goldcar rep on the desk was rude . A German couple next to me had the same issues. I had no email from discover car to back up my claim. I came away from the whole experience thinking I had been conned

Pros: Nothing

Cons: Nothing

Pros: Nothing. I was scammed by this company.

Cons: Everything. I was scammed by this company.

Pros: I didnt. I had used them exclsuive for business this summer and they were great. On this trip they were awful and charge me a ridiculous amount at the desk.

Cons: The exortionate price for the insurnace and not allowing me to take the car without taking the large insurance out. I had my 6 month twins with me and a huge amount of baggage.

Pros: Nothing

Cons: Nothing

Pros: Car was new and clean.

Cons: contract GOLD CAR 22562286 Hello, I would like to complain about the services of GoldCAR. The car was loaned to us by FRED, it was impossible to get the agreed car at the negotiated price, he didn't have time for us at all. I think it was a very elaborate strategy so that the customer could not do anything. He was very reluctant. When returning the car, no one had time for us again, after an hour of negotiations we had to fly away. Mrs. IMA from GOLD CAR advised us to complain about everything b

Cons: ATTENTION: If you order a car on the Discover Cars website, you will pay a deposit, but you will lose it, because the company that is supposed to rent the car after submitting your reservation will refuse to accept this reservation, saying that it is not a reservation on its website. At the same time, they will offer you the option of renting a car at their rates, including full insurance, so you will pay at least twice the amount for which you originally ordered the car on the Discover Cars web

Cons: I was extorted. The company threatened me saying that whatever happened to the car, I would have to pay 1100 euros and that no one would be there to review the car condition with me on the car return. It was a bad experience. I felt robbed!

Pros: Good car, easy service when taking the full ensurance.

Cons: Only easy if you choose the full ensurance.

Cons: High extra insurance cost omitted from website when making a booking

Pros: Hardly anything. The girl who we returned the car was pleasant.

Cons: Very bad communication and hostile environment at the desk. Absolutely unacceptable conditions for infants seats (i have never seen them so dirty although after trying to choose from them for few minutes the lady from the counter came to clean it up - did not help very much). Absolutely furious about hidden fees.

Cons: Every time you come to gold car they charge extra above to agreed terms with discover cars. I will not select goldcar again

Pros: Great counter service

Pros: Speedy

Cons: Car could have been cleaner & windscreen wipers didn't work very well. Minor problems really.

Cons: the person from desk don't was proffesional

Pros: Prompt polite helpful

Cons: Nothing

Pros: Never rent with goldcar

Cons: Nothing…. Rude arrogant and as it was after hours …… un acceptable

Pros: Car dirty 3hr queue to pick up Shafted for extra insurance

Cons: Everything!

Pros: Nothing

Cons: Everything

Cons: Was told my driving license was not acceptable even though it is my original and valid driving licence . Was refused the car and was rudely waved away from the desk

Pros: Very hard talking with them,very arrogant people. The child seat (paid more than 60 euros for) ,extremely dirty,the foam going out from .

Pros: Poor

Cons: Very poor

Pros: Nothing. Very poor service. Was taking too long to pick up the car and company was charging extra to speed up the check in. Car was very dirty inside and out! And they overcharged me for no reason. They said that I would be refunded with the car and petrol deposit but then they just invoices me as if I had extra coverage. Made a claim.

Cons: Very unethical check in including the extra charge to pick up the car and the over charge. Car very dirty.

Pros: Nothing

Cons: 90 minute queue for non-gaoldcar customers. Goldcar customers and new customers went straight to the front while customers who booked through a 3rd party had a massive wait.

Cons: Long, very long waiting line at the pickup

Pros: Nothing. Rude and aggressive

Cons: The person at the desk was aggressive and rude. I booked via Discover Car and Gold Car said the amount I had to pay on arrival stated on the voucher by Discover Cars was incorrect. They then wrote down an amount that was 3 times what I had to pay and refused to explain how they derived that number. They said they were not able to provide a breakdown of the amount until I paid for it. This was ridiculous and we argued and they then wrote it down, which seemed to be be made up.

Cons: Nowhere obvious to park when returning it

Cons: They wanted to add more taxes and increase the price

Pros: Purely the car

Cons: Courtesy, transparency, picking time

Pros: Car was new and clean

Cons: Waited nearly 90mins to get car as queue of 48 people ahead of me. Then charged me €270 more than rental fee for “airport charges, fuel deposit and tax”. Turns out they’d also charged me for full insurance, without asking ir telling me, as I hadn’t wanted it as have own insurance. Apparently have to wait a month for the €140 fuel deposit to ‘possibly’ be returned!! GoldCar are the worst and most corrupt rental station. Never again!!

Pros: At least got a replacement after complaining about the state of the 1st car

Pros: only the efficiency at the return

Cons: detailed above

Pros: The guy was as helpful as he could have been

Cons: they always try to sell extra insurance

Pros: Zwrot samochodu bardzo sprawny

Cons: Brak spójności pomiędzy oferta Discover a wypożyczalnia Goldcar

Pros: The quality of the car

Cons: They tried to sell insurance. The collection process felt very disorganised.

Pros: Once we were at the desk, it was reasonably quick

Cons: Desk staff were aggressively trying to make us buy the excess insurance and we’re dismissive when we asked if the deposit would be returned at the end. When we dropped the car at the airport, the staff member checking the car was very rude The car was supposed to fit our luggage, however, we had to have cases on passengers laps!

Pros: Car itself was great!

Cons: Pushed way to hard to buy the extra insurance. I declined 4-5 times!

Cons: Hidden costs of pricing when picking up. Registered online to speed pickup time but was a complete waste of time doing so. Length of time to receive fuel deposit back.

Pros: Nothing as feel ripped off. Will never use again

Cons: We had already taken out insurance wi5 discover cars but we have been charged additional insurance without being advised

Cons: Car provided had significant number of damages which were not properly recorded within the document. Upon return the Goldcar representative then determined that damage to the front lower sill was caused by myself. I contacted Goldcar customer services to request a check of the documentation prior to my collection. One week on, no evidence that the car was not damaged has been provided. It is not very nice to receive a car with so many damages. I still await resolution. Poor service.

Pros: Car was immaculate - after the service desk the service at pick up and drop off was great.

Cons: Service desk employee wouldn't rent me the car without an extra insurance policy. I had already bought this from Discover cars. Was made to buy it a second time or was being refused the car.

Pros: Overall a good service. If only all car rental companies were like Goldcar

Cons: Dropping off process could have been more efficient

Pros: NOTHING - they were the most dishonest company I have ever encountered. I would like to at least request my deposit back.

Pros: Intimidation

Cons: They forcefully make me taking more cover

Pros: Tiden på at få bilen

Cons: Prisen

Pros: Very polite and efficient pick up staff

Pros: Rubbish. Didn’t know where to go when arriving. The agent was rude and couldn’t explain what was going on. Kept trying to force us to buy insurance. On drop off, it’s unclear what the process is.

Cons: Rubbish. Didn’t know where to go when arriving. The agent was rude and couldn’t explain what was going on. Kept trying to force us to buy insurance. On drop off, it’s unclear what the process is.

Pros: Efficient and friendly handling at return

Cons: Agent at pick up was rude and unfriendly. Agent threatened that I really should take their insurance otherwise the 1400 deposit would be taken with certainty . Spoke badly about Discover and shouldn’t trust their insurance package. Also added an extra vat charge that seems unreasonable and couldn’t be explained although I had a prepaid package

Pros: Friendliness of staff

Cons: Nobody was able to explain the operation of the Navigation.

Pros: Car drop off quite easy

Cons: Car collection & desk

Cons: I booked the car through discover cars and also paid for full insurance however when I went to pick up the car I was served by Patricio who completely denied the insurance brought through discover and refused to give me the car unless I pay him 285.98 euros. We had small kids with us and had no choice other then paying money. Also when we went to pick up the car, the staff was too busy with their chit chats, I had to request them to be quick however no attention was paid Very disappointed!

Cons: It's been 5 days and I still haven't gotten my deposit back

Pros: The car was fine

Cons: It’s a scam. They are selling cheap car rentals to then rip you off on fees

Cons: The lady from Goldcar added an extra insurance in the contract without asking me.

Pros: Quick and easy service

Cons: The basic car price is often advertised as low but topped up later with extra high insurance premiums(but this is a standard practice/business model of most car rental companies, or a high security deposit is levied which usually almost maxes out credit card limit)

Cons: I was cheated by charging an extra amount to my credit card.

Pros: Ver6 unusually for Goldcar, there was no queue. Normally there is a massive queue so we don’t normally use them as normally they adopt fraudulent practices

Cons: Goldcar have still not refunded my fuel deposit, 7 days after I returned the car. However Recordgo always refund my fuel deposit the same day I return the car. That’s the difference with Goldcar: they always rip you off. I try always to avoid using them as essentially they are crooks.

Pros: Friendly

Cons: Got charged for insurance, when i said i had my own.

Pros: das Personal war sehr freundlich und hilfsbereit

Cons: Ich sollte unbedingt eine Zusatz Versicherung abschließen, dies lehte ich aber ab, da ich alle Versicherung bereits hatte.

Pros: Efficient

Cons: The passenger door had been damaged before and this resulted in excessive wind noise. It should have been repaired before being hired out again

Pros: The service was good but booking though Discovery did lead to double charging on insurance. I wouldn’t take the cheap insurance offered by Discovery in the future as Goldcar refused to accept it and arguing was just too much hassle.

Cons: Charging additional expensive insurance

Cons: When you drop a car off whilst I understand they need to check over the car think they go over the top using a light to check really scrutinise, pity really because is great in the pick up office

Cons: The rude staff member on the desk and the unclear information she provided about the insurance.

Pros: Good service - there was an issue with the tyre that wasn't safe so Goldcar gave me a new upgraded car which was great service with no quibbles

Cons: all good

Pros: I hired a car for 6 days when I arrived to collect Gold Car did not recognise Discover Cars as one of their brokers. Subsequently I had to pay the car hire and insurance in full at a much higher rate , £330 rather than the £148 quote by Discover Cars plus the deposit Discover Cars took when I booked. Discover Cars have no replied to any of the emails I’ve sent and do not answer their calls I have already contacted trading standards

Pros: Inside of Window screen and windows Was not clear.

Pros: Have been charged twice for car rental one by you and one by Goldcar

Cons: Rude and unhelpful

Pros: Die Rückgabe.

Cons: Sehr lange Wartezeit, Der bestellte Mini war nicht verfügbar, wir mussten ein grösseres Auto mit teurer Versicherung nehmen. 2. Fahrer nicht gratis.

Pros: Ease of picking up car and dropping off

Cons: Insurance arrangements- felt obliged to take out Goldcar additional insurance

Pros: not muich

Cons: being charged for things that i did not want or ask for

Pros: Nothing 0/10 as ended up without a car on the first day of our holidays stuck at the airport

Cons: Would give 0, turned up to desk in airport to be demanded to pay an extra €398 for the car (for 5 days) plus €130 for petrol, we couldn’t afford so was left without a car, the man was SO rude he said ‘you expected to come to Majorca and pay €148 for a car for 5 days, you couldn’t even hire a bike for that’ We were horrified seen as though it said on our booking email we owed €148, then to turn up the airport and be demanded to pay €398, he wouldn’t even explain, he walked off when we asked why

Pros: Absolutely nothing.

Cons: They scam customers with insurance and verbally mislead you to purchase "deals" on arrival. We were mislead to believe we were paying a deposit that would be returned. On doing a google search this is something they are known. to do and continue to do despite thousands of people speaking out about it. Beware.

Cons: The lady at the counter lied to us saying that the extra charge was a deposit, that was not true! When receiving the bill it was an extra insurance, witch we already paid for.

Pros: Car was clean.

Cons: Service desk was not clearly structured. Explanation was not clear, already filled in everything online, stil was requested to first fill in a form. And I'm still waiting on a reply on my earlier mail + refund for the rental car. Contract number with Goldcar is: 20564633. Client number: 18627090. Model: Fiat 500 1.0 Dolcevita Hybrid 1Bsg 6V

Cons: Interier of car was not clean. There was dirt on the floor and some kind of stickiness possible after an coca cola on plastic's in middle between seats. Window inner side was fatty and windshield fluid was on minimum and tank was not full, like it stay in contract.

Pros: Very fast and very good car condition.

Cons: The lack of solutions for people caught with out physical credit card.

Pros: Paid for the additional insurance online at booking then was told I had to buy it from them at the desk or leave a €1,000 deposit. They don't take Amex and my visa card would not work in their machine. They would not accept my wife's credit card and so charged me £300 more at booking for £160 insurance (which I already had), and local taxes or something. Plus they took €140 for fuel deposit yet I only seem to have got £90 back.

Pros: Car was new

Cons: Long wait at the airport and additional charged double my cost

Cons: Refund of deposit for fuel was supposed to be done next day after drop-off. However, after three weeks I still do not have the money.

Cons: Very unsatisfied, I arrived late at night after a long trip. I had a reservation made with a broker and I made sure I could rent the car with Goldcar without using a credit card but a debit card, I had called and checked on the website and came out was possible At the desk it was denied, and did not help in anyway plus made me pay 3 times more for insurances and extra services I did not even ask for ! This is an example to how take advantage of people just for a commissions agents can get if

Pros: Omdat discover cars een totaal verkeerde prijs heeft aangegeven moest Goldcar nog bijbetaald worden. Dat kon eerst niet zonder creditcard maar gezien alle gedoe ervoor hebben ze, en een betere auto gegeven en de betaling met pinpas toegestaan. Ik zou dus wel bij Goldcar in de toekomst een auto huren maar niet via Discover cars

Cons: Het kantoor in de luchthaven van Mallorca was dicht op zondag en het telefoonnummer was een voicemail waarop stond dat ze op zondag na 18.00 niet bereikbaar waren. Ik ben de dag erop terug moeten gaan naar het vliegveld om de auto op te halen.

Pros: New car, check out was very comfortable(kind staff)

Cons: Really bad experience on the check in with Juan Carlos. Took a very long time to finally have him explained why the rental price all of a sudden tripled. Check had a nice ride, but wasn't in the same class we booked. (Booked a seat taracco, received an alteca). Even though I triple checked the question with Juan Carlos since we needed the bigger size because of the water sport gear we had with us.

Pros: Service with pick up was very bad. When we returned the car it was fine.

Cons: The fact that the employees were not aware of the online bookings and just randomly state another amount.

Pros: I am very disapoiunted in the way Goldcar preasured me to pay a lot more than Discover Cars has written in the Voucher

Cons: The rental desk pressured me to pay things wich not were written in the Voucher and that was very un serious treatment way to match me as a rental customer with a Voucher from Discover Cars

Cons: The fact the women tries to sell you the insurance insinuating that they'll find a scratch when returning the car back and you'll have to pay.

Pros: The price was good

Cons: Your aftersales does not react as quick as I like .. I’ve still been charged for an upgrade which I didn’t request and the contract was in spanish so didn’t realise what I’d signed.

Pros: Quick drop off, cleanliness of the car.

Pros: Easy to find, close to entrance

Cons: Agents pushing of insurance contract and terminology lack regarding deposit for damage

Pros: at airport

Cons: long queue, sale agent unpolite

Pros: Didn’t like anything about goldcar. The attendant tried to convince me that I had to cancel my booking with discover cars and book directly with them. Showed me what I would have to pay continuing with my discorver booking (460 euros) instead of the 90euros I hd on my confirmation. Spent 1 hour trying to get the correct price charged, but useless. They asked me to cancel with Discover and book directly with them. If I did it the price would go down to 260 euros.. still way over the 90euros agree

Cons: See above

Pros: Gold car is a good service

Cons: Not clear deposit reimbursement Their fees with petrol are not clear

Pros: the actual car itself was fine

Cons: I was not given the correct price as they have actually charged twice the amount I was quoted. Also nobody is available to answer emails. I have called and was told by customer services that I have should ve been charged the quoted amount and to email proof that incorrect amount has been charged but no answers and I have emailed several times over the last 6 weeks.

Cons: Le contrat de location est surprenant, un prix affiché le moment de la reservation, mais le jour du pickup on nous a rajouté 98€ pour un plein (car on doit rendre la voiture avec le réservoir vide) même si pendant le séjour le plein que j’ai dû faire une fois m’a coûté 25€.et 28€ frais divers.en gros une supper offre de 70€ par semaine quand j’ai réservé c’est fini avec une facture de 170€ Et une fois rentrée je me trouve avec 315€ prélevés sans details, sans facture. Des arnaquers!

Pros: When I finally got the car it was easy

Cons: The lack of clarity and the fact I had to make a firm stand before a reasonable solution was provided.

Cons: The lady at front desk from airport. Not really nice with the customers , and somehow "let me do my job so I can go"

Cons: The price you quoted wasn’t what I paid

Cons: Extra charges incurred when picking up car

Pros: These people are criminals!

Cons: Desk agent refused to hand out the car for the price I had booked and forced me to pay three times the price.

Pros: everything perfect

Cons: no objections

Pros: I only liked the car cleanliness.

Cons: Gold Car agent didn't get us the price indicated by Discover Cars, but an higher price. Gold Car agent refused my MasterCard saying it was a debit card only to force me to pay an extra price for an additional insurance. I have a multifunction card (it serves as credit and debit card). I called both my bank and MasterCard customer care and they said to me that my card is a credit card acceptable allover the world. Gold Car behavior has been like a fraud.

Pros: Basically nothing. The car was rented to us on a false price (we actually needed to pay 2x as much as it was shown on this website). Also at the car rental on Mallorca airport clients needed to stand in rows 5 cm-s from each other - which was totally unacceptable during COVID

Cons: Goldcar simply did not accept the price that their car was rent to us by their agent, and charged as for 2x as much price as the agent on this website showed.

Pros: nothing

Cons: Unpolite, lying, scam

Cons: Be carfull when you rent and dont rent on airport.

Pros: Do not use

Cons: Do not use

Pros: Nothing rip off merchants

Cons: As above and same fir Duscivery car for recommending them and not helpin

Pros: Car itself was great

Cons: Over £200 of hidden costs that wasn't stated in the DiscoverCars website or in the Goldcars t&c's. Felt rushed when providing details and payments to Goldcar representative and was difficult to understand what she was saying and exactly what I was paying for (ie, hidden costs!)

Pros: Shocking service vultures - charged triple the price quoted.

Cons: Shocking service vultures - charged triple the price quoted.

Cons: The service was in bad English, hectic. The final price we paid for the smallest car available was incredibly high.

Pros: Nada

Cons: Es una estafa. Nos devéis dinero. Sois unos estafadores

Pros: Car have worked well.

Cons: Much more expensive than the price I’ve booked by Discovercars.com, very disappointed.

Pros: they have a great service, not like you

Cons: The employee could not speak English well, she sold me assurances that I didn’t want, and , and even after my complain she again sold Extras, at he first time I had to pay 384 Euro instead of 112 as online booked

Pros: The car was fine and new.

Cons: Not clear rental conditions, we had to purchase a full cover for an extra 60 euros, because they said that we can't pay the deposit with a debit card, even though it was written on the rental conditions that we can.

Pros: Nothing.

Cons: Terrible attitude, tried to hard sell insurance, and lied through out the process

Pros: Nothing at all - I would give zeros if that score was possible.

Cons: They tried to force insurance on me. They did not listen to word I said. They were more interested in talking to each other. They would not leave the offices to either hand over or return the car. They then charged me for damage for which there was none (no doubt because I didn’t take their insurance). Their contact points don’t work. In short their actions in my opinion were and are an absolute disgrace. They should be utterly ashamed of themselves.

Pros: fraudulent-nothing

Cons: I was defrauded!!

Pros: Rude representatives, fake payments, dirty cars.

Cons: Rude representatives, fake payments, dirty cars.

Pros: Disgusting arrogant

Cons: Corrupt and the worst rental company, just look at their google reviews, how can you recommend them? You ruined our family holiday.

Pros: Rapidity

Cons: The agent included an insurance which I didn't want without asking my opinion. The rental price on site were much more higher than the expected price online

Pros: Nothing, the whole experience was terrible.

Cons: It was a disappointing experience, car rental company at Palmar airport was extremely rude, first tried to sell fully com insurance without a discussion, I only found out when asked to pay. After a few minutes unpleasant discussion, the gold car desk person refused to explain the new charge were. I asked to see supervisor and I was told that she was going to refuse my booking!! Only I find out after my trip that I was over charged by £30+ that I don’t understand why,

Pros: nothing, they were rude and couldn't care less

Cons: We were sold insurance we didn't need when we had our own waiver insurance. when we returned the car the sales assistant was very rude to us about this.

Cons: Goldcar in Majorca did not honour the agreement with Discover Cars and eventually charged me an additional £108.47 with no explanation or receipt provided.

Pros: Rubbish . Hide behind scare tactics . Told I needed their cover when didn’t cost me extra 178 euros cover also charged me for flexi when I didn’t ask for it. They are a disgrace to the industry.

Cons: They are not transparent , people. On desk very rude I can go on but I know I’m wasting my time.

Pros: That it was relatively fast

Cons: The additional insurance that gold car tried to sell me and kept pressing. I already had an insurance with discover cars which didn’t seem to be of interest to the Goldcar staff member. No means no.

Pros: ease of aplication

Cons: nothing

Pros: Car was ready but damaged, highlighted on agreement but still charged and fighting for refubd

Cons: Damage being charged when already clearly on agreement

Pros: Quite quick

Cons: Hidden costs, multiple desks had to be visited

Pros: The car was ok

Cons: Sraff just wants to sell, they don't really try to help people out.

Pros: Drop-off was very easy.

Pros: nothing

Cons: They threat the customer to get their insurance with lies and if you do not get their insurance they make up car faults to steal the customers money. Very bad attitude of the staff. Car very dirty and baby chair was not safe as belt did not work properly and was in a disgraceful state.

Pros: Nothing

Cons: I had to pay for a second insurance. I had to wait a long time while some of the agents were chilling out

Pros: Drop off was easy

Cons: Slow service at pick up. unforeseen charges.

Pros: excellent

Cons: excellent

Pros: Not much.

Cons: Firstly, the queueing system is shambolic and confusing where you wait for a guy to give you a ticket, instead of a simple queue. The most annoying part is the addition and cost of full insurance. Yes, this is a good safety factor, but the cost is significant and the excesses quoted by the rental company are way overpriced, thus they allege that generic third party policies which are much cheaper are not adequate.

Pros: Pick up from the Airport

Cons: Overcharged at the Desk after the DiscoverCarHire representative had spoken to the Agent on our behalf. The agents attempted to upsell and when we refused all extras they then added extra anyway totaling £200, this was not made clear and we thought we were leaving a deposit. Car was ok, we booked an Astra and got a SEAT Arona

Pros: Bad service

Cons: Very pushy for extra insurance cover costing an extra 300 euros

Pros: Nothing!!!! They are the worst car rental car on the planet

Cons: Everything - horrible aggressive unethical threatening unprofessional staff - cheats & thieves

Cons: Refused to accept our insurance via third party and ended up having to pay twice

Pros: Drop off was easy. Car was in good shape and clean.

Pros: The car was pretty much clean.

Cons: Long que to get the car and drop off the car, no direct communication or flow of checking people in for cars.

Pros: there is NOTHING to like about the service. Totally Unacceptable by any performance standard, anywhere in the world

Cons: Rude, obnoxious, deceitful and discourteous service personnel. Totally Unacceptable in any place anywhere in the world

Pros: Excellent car and vlue for money

Cons: When dropping off the car the Goldcar rep told me to drop the keys in a box and the car would be checked 'later'. This is unacceptable and leaves the customer vulnerable to extra charges. I had to insist someone checked over the car while i was there.

Cons: Ladies at the counter rude and pushing to get extra insurance, terrible customer service

Pros: overall efficient

Cons: rude staff tried to sell unnecessary insurance made mistake on booking and was charged 150 euro incorrectly which i then had to spend my holiday time correcting asked to sign for charges and documents that were not properly explained

Pros: It was fast and efficient

Cons: I was told because I had full insurance I didn’t need to check the car On returning it. I still haven’t received my full deposit back.

Pros: Clean new car

Cons: Not clear on costs with insurance and gas. Really upsetting to think you book for $50 and turns out it is $300+. Unbelievable. People need a real heads up on what they are going to spend.

Pros: See above

Cons: All good

Cons: Goldcar lied me about money i have paid for petrol. They said they will back me all money they took from me if i give back full and they didnt do this.

Cons: Attendant gave us many problems and were constantly trying to upsell us

Pros: Easy drop off

Cons: Unclear relationship between Goldcar and website we rented off. Unclear information about the fuel charge. Unclear information about the insurance excess in spite of us paying for insurance online to Discovery

Cons: Insurance information from Discover Care for hire did not fulfill the Goldcar rental insurance. Goldcar was going to place an 1100€ hold on my credit card for 3 weeks in addition to your car insurance that we already purchased. The hold was going to be removed in 3 weeks even if the car was returned in 3 days.

Pros: Not much.

Cons: oo strict on pick up times. Counter not clear. Hidden ectras not explained such as airport tax, diesel charge, extra insurance.

Pros: Friendly staff

Cons: Costs were not upfront, the rental cost double what it was displayed as on the website. Still not received my deposit back.

Pros: The car itself was in good condition.

Cons: As with my Discover Car comment, we had a very difficult time dealing with Gold Car customer service to understand why our deposit was not honored, why we were charged for additional comprehensive coverage after already paying for it in our initial booking, and why multiple attempts to reach customer service have gone unanswered for a week. Not to mention our initial experience getting the car took ~30 minutes, and we were not explained any info. about the charges as we asked about them.

Cons: a little better info how to drive when you return it in garage should be great

Pros: very bad service

Cons: all Bad

Cons: Heavy handed CDW sales. I refused. Returning car they inititially refused to check in for any damage— it took ten minutes of arguing for them to agree to inspect car at drop off. Damage deposit of $1400 is still on hold on credit card more than a week after returning undamaged car with a FULL tank of gas.

Pros: worst thing ever

Cons: worst thing ever

Pros: Our service desk agent was extremely accommodating and helpful.

Pros: Obvious pick up counter & quick drop off.

Cons: Price quoted via discovercarhire vs. price at the pick up desk was a difference of approximately $200. I've rented cars in Mallorca numerous times and thought I would try a new company. Never again, felt like a scam and at least 3 other customers at the counter were unhappy about the service/ pricing. Unfortunately, after 24 hours of travel I gave in to the extra costs sinc

Cons: I was quoted a price of $71 US and ended up paying $191.76 - shocking rip off

Pros: The staff were friendly

Cons: Hidden charges on car pick up

Pros: I am sorry but this was my worst ever experience

Cons: I was given insurance which I did not ask for or need but was told three times that it would be refunded on the cars return . I am still waiting .the car was damaged before I picked it up and this was reported to gold car . we also took photo,s of the said damage.

Cons: We didn't like the fact that we were made to buy the insurance despite having our own insurance for hire cars. Its too agressive this business model and therefore we will not be using goldcar again

Pros: Hidden fees

Cons: Hidden fees

Pros: Nothing

Cons: Every staff member that we interacted with (1 at the airport counter, 1 at the garage counter at pick-up, and 2 at the garage counter at drop-off) were rude and not helpful in answering any questions we had.

Pros: The car.

Cons: The insurance I pre-purchased was good for nothing. Spent an additional 200.00 dollars to fully insurance the car. Very upsetting.