Palma de Mallorca Airport (PMI), Mallorca, Spain - Balearic Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Palma de Mallorca Airport

Disseminat Aeropuerto son Sant Jo, 07611 Palma, Palm Beach County
0034 918 341 400
Located in the capital city of the largest of the Balearic Islands, Goldcar is one of the car rental companies serving Palma de Mallorca Airport. The company’s office is located at the airport’s arrival terminal. Palma de Mallorca Airport is the third busiest airport in Spain and the busiest airport not located on the Spanish mainland.
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-01:59
Tue:23:01-01:59
Wed:23:01-01:59
Thu:23:01-01:59
Fri:23:01-01:59
Sat:23:01-01:59
Sun:23:01-01:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Nissan Juke
January 30, 2023

Pros: Quick and easy

Cons: Nothing

United Kingdom
Fiat Panda
December 20, 2022

Pros: Trying to claim a pre-existing damage from me.

Cons: Trying to claim a pre-existing damage from me

Switzerland
Fiat Panda
November 29, 2022

Pros: The procedure and car was ok, but...

Cons: They refund only a small part of the deposit!!! Although there is no problem with the car. And they are giving no explanation, even after contacting them a few times. A big scam!

United Kingdom
Nissan Juke
November 9, 2022

Pros: Very little

Cons: The staff The hidden costs The forcefulness of the staff

United Kingdom
Fiat Panda
November 9, 2022

Pros: Easy to return the car.

Cons: Attitude of the representative. She was angry because I already had excess insurance

United Kingdom
VW Polo
November 6, 2022

Pros: Nothing apart from the drop off, that’s was simple and easy.

Cons: I was refused to be able to put the excess on my credit card. So instead of the €150 o was supposed to pay for my rental, the rental cost me almost €400. The rental representative was rude and unhelpful and made sure I wasn’t able to back out of the rental to ensure he got the most money out of me possible. I will never rent again from Goldcar. The condition of the car was atrocious, dints and scratches on every panel, read bumper falling off, and the inside of the car was filthy. A joke

Ireland
Fiat Panda
November 5, 2022

Cons: The lady who we first met at the Goldcar desk was incredibly rude, curt and unhelpful.

United Kingdom
VW Polo
November 4, 2022

Pros: Nothing

Cons: Everything. Slow to pick up. Waited 1hr. Awful damaged / scratches on car. Forced to buy full excess otherwise had to pay €1100 or could not take car

United Kingdom
Nissan Juke
November 3, 2022

Pros: They, and you, are a scam. You advertise a price and I ended up paying 3x as much. I was at the airport late at night with 2 young children and no one available at discover cars either. I was told by goldcar that I paid extra money AND the full insurance premium which I didnt want or i didnt get a car. I have since found out from 3 other people that they have had the same experience. I am taking legal advice about this and your operation. not only that there was a problem with the rear door

Cons: This is a scam. You advertise a price and I ended up paying 3x as much. I was at the airport late at night with 2 young children and no one available at discover cars. I was told by goldcar that I paid the extra money AND the full insurance premium which I didnt want or i didnt get a car. I am taking legal advice about this and your operation. The rear door also didnt shut which I discussed with Goldcar who didnt even inspect, they just said I had full insurance so any damage would be covered

United Kingdom
Ford Focus
November 2, 2022

Pros: The car worked and had fuel in (though the spare tyre had been removed)

Cons: Waiting well over an hour in a mele of frustrated customers for part 1 of the collection process. Unexpected 80 euros for local taxes. Fuel holding charges and then a scare tactic upsell on insurance requiring 1400 euros to hold and a threat of the high costs for even the most minor things. Part 2 of the collection process (when you actually get the keys) took a while and was difficult to get the rep to come and look at the additional blemished that were not already on the collection report

Hungary
VW Polo
November 1, 2022

Pros: Discovercar charged €55 for Reserving the car but supplier said that 55 Euros are the commission for discovercars and did not honour the reservation fee or any other fees communicated by discovercars. Rental was €150+ at the end.

Cons: Not honoring the deal of discovercars and coming up with their own pricing.

United Kingdom
Nissan Juke
November 1, 2022

Pros: Cheap price. Agents were quite fast

Cons: Queue at airport was very slow and long. Too many bookings at the same time .

France
Fiat Panda
October 31, 2022

Pros: nothing!

Cons: NO kindness, car cleanliness, waiting

United Kingdom
Nissan Juke
October 30, 2022

Pros: They wanted much more money for the rented car than what it was described on this site. From 120eur to almost 400eur. They wanted to trick me completely. Absolutely bad service

Cons: Nothing to like - they are scammers and want to this trick you into paying loads for nothing

United Kingdom
Skoda Karoq
October 29, 2022

Pros: Kinga was super helpful

Cons: The car was dirty and it always takes quite a while to sort the car, despite completing details online we still waited ages to get in the actual car. Difficult after a long flight with a disabled child.

United Kingdom
Fiat Panda
October 28, 2022

Pros: They were excellent but did not honour your contract

United Kingdom
Ford Focus
October 27, 2022

Pros: The service at check out was brilliant.

Cons: They tried to add on insurance excess without asking. Only took it away when I suggested that the maths did not add up. He then tried to explain it was petrol deposit which it was not. Only after two denials by myself to pay the extra amount did he relent and charge me what the correct figure was.

United Kingdom
Nissan Qashqai
October 27, 2022

Pros: Nothing

Cons: The pushy sales attitude of those handing over the car thst make the whole price quoted by Discover cars a joke.

Spain
Ford Focus
October 24, 2022

Pros: customer service needs to be improved

Cons: the car wasn't clean

United Kingdom
Fiat Panda
October 23, 2022

Pros: Overall everything was great and good customer care.

Cons: The only issue/trouble was dropping off the car where a lady told us we had to wait indefinitely if we had no insurance and left us alone without any other explanation or waiting time. Luckily, after a while, we found another lady worker, quite polite, who attended to us immediately and we managed to drop the car.

Italy
Fiat Panda
October 23, 2022

Pros: L’auto nuova

Cons: La furbizia degli operatori. Ti costringono a pagare oltre 200 € di assicurazione su un importo di noleggio di 100 €, minacciandoti di effettuare un deposito da 2000 € e che anche in caso di un piccolo graffio avrebbero trattenuto i soldi. Maleducazione, aggressività e completa mancanza di empatia. Noleggio avvenuto nell’aeroporto di Palma di Mallorca

United Kingdom
VW Polo
October 23, 2022

Cons: Extra insurance cover costs.

Bulgaria
Nissan Juke
October 22, 2022

Cons: I didn't like that they don't accept cash payment, they don't accept debit cards and I couldn't pay with the same credit card for both cars as was the original booking

Bulgaria
Nissan Juke
October 22, 2022

Cons: I didn't like that they don't accept cash payment, they don't accept debit cards and I couldn't pay with the same credit card for both cars as was the original booking

United Kingdom
Skoda Karoq
October 21, 2022

Pros: We liked the model of car is

Cons: We did not like being pressured into buying extra insurance. We were told that if there wasn’t a police report on any damage then we wouldn’t be covered

Italy
Nissan Juke
October 21, 2022

Pros: nothing

Cons: no willingness to solve the customer's problem they did not want to accept any of the three cards proposed to pay including the one with which I paid you and accepted by you

United Kingdom
Skoda Karoq
October 20, 2022

Pros: Nice car, automatic, no excess insurance deposit held on my credit card.

Cons: I'd like to report an abusive, bully at the Goldcar sales desk of Majorca airport. The price charged was nearly 3 times what was quoted by DiscoverCars and when I asked for a breakdown of the fees/price in advance of signing, the salesman refused.Not taking Golcar excess insurance (CDW) implies a huge charge to your credit card (€2k) and a transaction fee (when taking and returning this charge) which amounts to more than their CDW excess.Took a photo and salesman threatened police if not deleted

Poland
Nissan Juke
October 18, 2022

Pros: rental agents friendly, good car return experience (easy to find, lot of space to park, etc.)

Cons: I got a car that was heavily scratched and bruised, it was all marked but no one informed me at the rental desk, so it was a bit stressful

France
Fiat Panda
October 18, 2022

Pros: The representative who helped me did an excellent job. I had some issues that needed special attention and Inma helped me solve everything. I was also pleased with the use of Queing numbers while waiting. I could relax until my number was called instead of standing in line. It is a further note that I had actually tried to rent from a different company and they canceled my reservation by sending me a notification in Catalan that I did not understand.

Spain
Nissan Juke
October 17, 2022

Cons: I didn’t get the car because when we arrived the agent was telling us we need to pay 300€ more , the car rental was for 109€ , it wasn’t the price as advertised in the web …

United Kingdom
Nissan Juke
October 15, 2022

Pros: Decent well maintained vehicle

Cons: Charged penalty due to flight being delayed. Staff impatient. Queuing system in place that was ignored by some staff meaning a longer wait to collect vehicle

United Kingdom
Skoda Karoq
October 15, 2022

Pros: everything

Cons: everything

United Kingdom
Ford Focus
October 14, 2022

Cons: The price of the rental trebled to what I had arranged with discover cars . The car I received wasn't the size I requested. The goldcar rep on the desk was rude . A German couple next to me had the same issues. I had no email from discover car to back up my claim. I came away from the whole experience thinking I had been conned

Switzerland
Fiat Panda
October 14, 2022

Pros: Nothing

Cons: Nothing

Romania
VW Polo
October 13, 2022

Pros: Nothing. I was scammed by this company.

Cons: Everything. I was scammed by this company.

United Kingdom
Nissan Juke
October 13, 2022

Pros: I didnt. I had used them exclsuive for business this summer and they were great. On this trip they were awful and charge me a ridiculous amount at the desk.

Cons: The exortionate price for the insurnace and not allowing me to take the car without taking the large insurance out. I had my 6 month twins with me and a huge amount of baggage.

Denmark
Nissan Juke
October 11, 2022

Pros: Nothing

Cons: Nothing

Czech Republic
Skoda Karoq
October 9, 2022

Pros: Car was new and clean.

Cons: contract GOLD CAR 22562286 Hello, I would like to complain about the services of GoldCAR. The car was loaned to us by FRED, it was impossible to get the agreed car at the negotiated price, he didn't have time for us at all. I think it was a very elaborate strategy so that the customer could not do anything. He was very reluctant. When returning the car, no one had time for us again, after an hour of negotiations we had to fly away. Mrs. IMA from GOLD CAR advised us to complain about everything b

Czech Republic
VW Polo
October 9, 2022

Cons: ATTENTION: If you order a car on the Discover Cars website, you will pay a deposit, but you will lose it, because the company that is supposed to rent the car after submitting your reservation will refuse to accept this reservation, saying that it is not a reservation on its website. At the same time, they will offer you the option of renting a car at their rates, including full insurance, so you will pay at least twice the amount for which you originally ordered the car on the Discover Cars web

United Kingdom
VW Polo
October 7, 2022

Cons: I was extorted. The company threatened me saying that whatever happened to the car, I would have to pay 1100 euros and that no one would be there to review the car condition with me on the car return. It was a bad experience. I felt robbed!

Netherlands
VW Polo
October 6, 2022

Pros: Good car, easy service when taking the full ensurance.

Cons: Only easy if you choose the full ensurance.

United Kingdom
VW Polo
October 6, 2022

Cons: High extra insurance cost omitted from website when making a booking

Estonia
Skoda Karoq
October 5, 2022

Pros: Hardly anything. The girl who we returned the car was pleasant.

Cons: Very bad communication and hostile environment at the desk. Absolutely unacceptable conditions for infants seats (i have never seen them so dirty although after trying to choose from them for few minutes the lady from the counter came to clean it up - did not help very much). Absolutely furious about hidden fees.

Sweden
Fiat Panda
October 3, 2022

Cons: Every time you come to gold car they charge extra above to agreed terms with discover cars. I will not select goldcar again

Ireland
Skoda Karoq
October 2, 2022

Pros: Great counter service

United Kingdom
Fiat Panda
September 30, 2022

Pros: Speedy

Cons: Car could have been cleaner & windscreen wipers didn't work very well. Minor problems really.

Romania
Nissan Juke
September 28, 2022

Cons: the person from desk don't was proffesional

United Kingdom
Skoda Karoq
September 27, 2022

Pros: Prompt polite helpful

Cons: Nothing

Italy
Fiat Panda
September 24, 2022

Pros: Never rent with goldcar

Cons: Nothing…. Rude arrogant and as it was after hours …… un acceptable

United Kingdom
Nissan Juke
September 23, 2022

Pros: Car dirty 3hr queue to pick up Shafted for extra insurance

Cons: Everything!

United Kingdom
Fiat Panda
September 20, 2022

Pros: Nothing

Cons: Everything

United Kingdom
Nissan Juke
September 20, 2022

Cons: Was told my driving license was not acceptable even though it is my original and valid driving licence . Was refused the car and was rudely waved away from the desk

United Kingdom
Nissan Juke
September 18, 2022

Pros: Very hard talking with them,very arrogant people. The child seat (paid more than 60 euros for) ,extremely dirty,the foam going out from .

United Kingdom
Skoda Karoq
September 14, 2022

Pros: Poor

Cons: Very poor

United Kingdom
Fiat 500
September 13, 2022

Pros: Nothing. Very poor service. Was taking too long to pick up the car and company was charging extra to speed up the check in. Car was very dirty inside and out! And they overcharged me for no reason. They said that I would be refunded with the car and petrol deposit but then they just invoices me as if I had extra coverage. Made a claim.

Cons: Very unethical check in including the extra charge to pick up the car and the over charge. Car very dirty.

United Kingdom
VW Polo
September 12, 2022

Pros: Nothing

Cons: 90 minute queue for non-gaoldcar customers. Goldcar customers and new customers went straight to the front while customers who booked through a 3rd party had a massive wait.

Denmark
Fiat Panda
September 9, 2022

Cons: Long, very long waiting line at the pickup

United Kingdom
Nissan Qashqai
September 8, 2022

Pros: Nothing. Rude and aggressive

Cons: The person at the desk was aggressive and rude. I booked via Discover Car and Gold Car said the amount I had to pay on arrival stated on the voucher by Discover Cars was incorrect. They then wrote down an amount that was 3 times what I had to pay and refused to explain how they derived that number. They said they were not able to provide a breakdown of the amount until I paid for it. This was ridiculous and we argued and they then wrote it down, which seemed to be be made up.

United Kingdom
VW Polo
September 6, 2022

Cons: Nowhere obvious to park when returning it

United Kingdom
Nissan Juke
September 6, 2022

Cons: They wanted to add more taxes and increase the price

United Kingdom
Nissan Juke
September 5, 2022

Pros: Purely the car

Cons: Courtesy, transparency, picking time

United Kingdom
Nissan Juke
September 4, 2022

Pros: Car was new and clean

Cons: Waited nearly 90mins to get car as queue of 48 people ahead of me. Then charged me €270 more than rental fee for “airport charges, fuel deposit and tax”. Turns out they’d also charged me for full insurance, without asking ir telling me, as I hadn’t wanted it as have own insurance. Apparently have to wait a month for the €140 fuel deposit to ‘possibly’ be returned!! GoldCar are the worst and most corrupt rental station. Never again!!

United Kingdom
Nissan Juke
September 3, 2022

Pros: At least got a replacement after complaining about the state of the 1st car

Ireland
Fiat Panda
September 1, 2022

Pros: only the efficiency at the return

Cons: detailed above

United Kingdom
Nissan Juke
August 30, 2022

Pros: The guy was as helpful as he could have been

Netherlands
Nissan Juke
August 29, 2022

Cons: they always try to sell extra insurance

Poland
Ford Focus
August 24, 2022

Pros: Zwrot samochodu bardzo sprawny

Cons: Brak spójności pomiędzy oferta Discover a wypożyczalnia Goldcar

United Kingdom
Nissan Juke
August 23, 2022

Pros: The quality of the car

Cons: They tried to sell insurance. The collection process felt very disorganised.

United Kingdom
Nissan Qashqai
August 21, 2022

Pros: Once we were at the desk, it was reasonably quick

Cons: Desk staff were aggressively trying to make us buy the excess insurance and we’re dismissive when we asked if the deposit would be returned at the end. When we dropped the car at the airport, the staff member checking the car was very rude The car was supposed to fit our luggage, however, we had to have cases on passengers laps!

Netherlands
Nissan Juke
August 19, 2022

Pros: Car itself was great!

Cons: Pushed way to hard to buy the extra insurance. I declined 4-5 times!

United Kingdom
Nissan Juke
August 16, 2022

Cons: Hidden costs of pricing when picking up. Registered online to speed pickup time but was a complete waste of time doing so. Length of time to receive fuel deposit back.

United Kingdom
Nissan Qashqai
August 15, 2022

Pros: Nothing as feel ripped off. Will never use again

Cons: We had already taken out insurance wi5 discover cars but we have been charged additional insurance without being advised

United Kingdom
VW Polo
August 6, 2022

Cons: Car provided had significant number of damages which were not properly recorded within the document. Upon return the Goldcar representative then determined that damage to the front lower sill was caused by myself. I contacted Goldcar customer services to request a check of the documentation prior to my collection. One week on, no evidence that the car was not damaged has been provided. It is not very nice to receive a car with so many damages. I still await resolution. Poor service.

United Kingdom
Nissan Qashqai
August 4, 2022

Pros: Car was immaculate - after the service desk the service at pick up and drop off was great.

Cons: Service desk employee wouldn't rent me the car without an extra insurance policy. I had already bought this from Discover cars. Was made to buy it a second time or was being refused the car.

United Kingdom
Fiat Panda
July 29, 2022

Pros: Overall a good service. If only all car rental companies were like Goldcar

Cons: Dropping off process could have been more efficient

Netherlands
Fiat Panda
July 19, 2022

Pros: NOTHING - they were the most dishonest company I have ever encountered. I would like to at least request my deposit back.

United Kingdom
Citroen C4 Grand Picasso
June 22, 2022

Pros: Intimidation

Cons: They forcefully make me taking more cover

Denmark
Fiat Panda
June 12, 2022

Pros: Tiden på at få bilen

Cons: Prisen

United Kingdom
Fiat Panda
June 8, 2022

Pros: Very polite and efficient pick up staff

United Kingdom
Nissan Juke
June 6, 2022

Pros: Rubbish. Didn’t know where to go when arriving. The agent was rude and couldn’t explain what was going on. Kept trying to force us to buy insurance. On drop off, it’s unclear what the process is.

Cons: Rubbish. Didn’t know where to go when arriving. The agent was rude and couldn’t explain what was going on. Kept trying to force us to buy insurance. On drop off, it’s unclear what the process is.

United Kingdom
Nissan Qashqai
May 27, 2022

Pros: Efficient and friendly handling at return

Cons: Agent at pick up was rude and unfriendly. Agent threatened that I really should take their insurance otherwise the 1400 deposit would be taken with certainty . Spoke badly about Discover and shouldn’t trust their insurance package. Also added an extra vat charge that seems unreasonable and couldn’t be explained although I had a prepaid package

Netherlands
Fiat Panda
May 22, 2022

Pros: Friendliness of staff

Cons: Nobody was able to explain the operation of the Navigation.

United Kingdom
Fiat 500
May 19, 2022

Pros: Car drop off quite easy

Cons: Car collection & desk

United Kingdom
Nissan Juke
May 18, 2022

Cons: I booked the car through discover cars and also paid for full insurance however when I went to pick up the car I was served by Patricio who completely denied the insurance brought through discover and refused to give me the car unless I pay him 285.98 euros. We had small kids with us and had no choice other then paying money. Also when we went to pick up the car, the staff was too busy with their chit chats, I had to request them to be quick however no attention was paid Very disappointed!

Slovakia
Fiat Panda
May 16, 2022

Cons: It's been 5 days and I still haven't gotten my deposit back

United Kingdom
Fiat 500
May 13, 2022

Pros: The car was fine

Cons: It’s a scam. They are selling cheap car rentals to then rip you off on fees

Switzerland
Fiat Panda
May 11, 2022

Cons: The lady from Goldcar added an extra insurance in the contract without asking me.

Germany
Fiat Panda
January 5, 2022

Pros: Quick and easy service

Cons: The basic car price is often advertised as low but topped up later with extra high insurance premiums(but this is a standard practice/business model of most car rental companies, or a high security deposit is levied which usually almost maxes out credit card limit)

Germany
Fiat Panda
January 4, 2022

Cons: I was cheated by charging an extra amount to my credit card.

United Kingdom
Ford Focus
December 15, 2021

Pros: Ver6 unusually for Goldcar, there was no queue. Normally there is a massive queue so we don’t normally use them as normally they adopt fraudulent practices

Cons: Goldcar have still not refunded my fuel deposit, 7 days after I returned the car. However Recordgo always refund my fuel deposit the same day I return the car. That’s the difference with Goldcar: they always rip you off. I try always to avoid using them as essentially they are crooks.

France
Ford Focus
December 2, 2021

Pros: Friendly

Cons: Got charged for insurance, when i said i had my own.

Germany
Ford Focus
November 21, 2021

Pros: das Personal war sehr freundlich und hilfsbereit

Cons: Ich sollte unbedingt eine Zusatz Versicherung abschließen, dies lehte ich aber ab, da ich alle Versicherung bereits hatte.

United Kingdom
Citroen C3
November 16, 2021

Pros: Efficient

Cons: The passenger door had been damaged before and this resulted in excessive wind noise. It should have been repaired before being hired out again

United Kingdom
Fiat 500
November 8, 2021

Pros: The service was good but booking though Discovery did lead to double charging on insurance. I wouldn’t take the cheap insurance offered by Discovery in the future as Goldcar refused to accept it and arguing was just too much hassle.

Cons: Charging additional expensive insurance

United Kingdom
VW Polo
November 1, 2021

Cons: When you drop a car off whilst I understand they need to check over the car think they go over the top using a light to check really scrutinise, pity really because is great in the pick up office

United Kingdom
Fiat Panda
October 30, 2021

Cons: The rude staff member on the desk and the unclear information she provided about the insurance.

United Kingdom
Fiat Panda
October 28, 2021

Pros: Good service - there was an issue with the tyre that wasn't safe so Goldcar gave me a new upgraded car which was great service with no quibbles

Cons: all good

United Kingdom
VW Polo
October 24, 2021

Pros: I hired a car for 6 days when I arrived to collect Gold Car did not recognise Discover Cars as one of their brokers. Subsequently I had to pay the car hire and insurance in full at a much higher rate , £330 rather than the £148 quote by Discover Cars plus the deposit Discover Cars took when I booked. Discover Cars have no replied to any of the emails I’ve sent and do not answer their calls I have already contacted trading standards

United Kingdom
VW Polo
October 21, 2021

Pros: Inside of Window screen and windows Was not clear.

United Kingdom
Fiat Panda
October 20, 2021

Pros: Have been charged twice for car rental one by you and one by Goldcar

Cons: Rude and unhelpful

Switzerland
Fiat Panda
October 11, 2021

Pros: Die Rückgabe.

Cons: Sehr lange Wartezeit, Der bestellte Mini war nicht verfügbar, wir mussten ein grösseres Auto mit teurer Versicherung nehmen. 2. Fahrer nicht gratis.

United Kingdom
VW Polo
September 28, 2021

Pros: Ease of picking up car and dropping off

Cons: Insurance arrangements- felt obliged to take out Goldcar additional insurance

United Kingdom
Fiat Panda
September 27, 2021

Pros: not muich

Cons: being charged for things that i did not want or ask for

United Kingdom
Fiat Panda
September 3, 2021

Pros: Nothing 0/10 as ended up without a car on the first day of our holidays stuck at the airport

Cons: Would give 0, turned up to desk in airport to be demanded to pay an extra €398 for the car (for 5 days) plus €130 for petrol, we couldn’t afford so was left without a car, the man was SO rude he said ‘you expected to come to Majorca and pay €148 for a car for 5 days, you couldn’t even hire a bike for that’ We were horrified seen as though it said on our booking email we owed €148, then to turn up the airport and be demanded to pay €398, he wouldn’t even explain, he walked off when we asked why

United Kingdom
VW Polo
August 31, 2021

Pros: Absolutely nothing.

Cons: They scam customers with insurance and verbally mislead you to purchase "deals" on arrival. We were mislead to believe we were paying a deposit that would be returned. On doing a google search this is something they are known. to do and continue to do despite thousands of people speaking out about it. Beware.

Sweden
Skoda Karoq
August 26, 2021

Cons: The lady at the counter lied to us saying that the extra charge was a deposit, that was not true! When receiving the bill it was an extra insurance, witch we already paid for.

Belgium
Fiat Panda
August 16, 2021

Pros: Car was clean.

Cons: Service desk was not clearly structured. Explanation was not clear, already filled in everything online, stil was requested to first fill in a form. And I'm still waiting on a reply on my earlier mail + refund for the rental car. Contract number with Goldcar is: 20564633. Client number: 18627090. Model: Fiat 500 1.0 Dolcevita Hybrid 1Bsg 6V

Slovakia
Citroen Berlingo
August 5, 2021

Cons: Interier of car was not clean. There was dirt on the floor and some kind of stickiness possible after an coca cola on plastic's in middle between seats. Window inner side was fatty and windshield fluid was on minimum and tank was not full, like it stay in contract.

Portugal
Fiat Panda
August 2, 2021

Pros: Very fast and very good car condition.

Cons: The lack of solutions for people caught with out physical credit card.

United Kingdom
Fiat Panda
July 20, 2021

Pros: Paid for the additional insurance online at booking then was told I had to buy it from them at the desk or leave a €1,000 deposit. They don't take Amex and my visa card would not work in their machine. They would not accept my wife's credit card and so charged me £300 more at booking for £160 insurance (which I already had), and local taxes or something. Plus they took €140 for fuel deposit yet I only seem to have got £90 back.

United Kingdom
Fiat Panda
July 18, 2021

Pros: Car was new

Cons: Long wait at the airport and additional charged double my cost

Romania
Fiat 500
July 15, 2021

Cons: Refund of deposit for fuel was supposed to be done next day after drop-off. However, after three weeks I still do not have the money.

Portugal
Fiat 500
July 2, 2021

Cons: Very unsatisfied, I arrived late at night after a long trip. I had a reservation made with a broker and I made sure I could rent the car with Goldcar without using a credit card but a debit card, I had called and checked on the website and came out was possible At the desk it was denied, and did not help in anyway plus made me pay 3 times more for insurances and extra services I did not even ask for ! This is an example to how take advantage of people just for a commissions agents can get if

Netherlands
Fiat Panda
June 24, 2021

Pros: Omdat discover cars een totaal verkeerde prijs heeft aangegeven moest Goldcar nog bijbetaald worden. Dat kon eerst niet zonder creditcard maar gezien alle gedoe ervoor hebben ze, en een betere auto gegeven en de betaling met pinpas toegestaan. Ik zou dus wel bij Goldcar in de toekomst een auto huren maar niet via Discover cars

Cons: Het kantoor in de luchthaven van Mallorca was dicht op zondag en het telefoonnummer was een voicemail waarop stond dat ze op zondag na 18.00 niet bereikbaar waren. Ik ben de dag erop terug moeten gaan naar het vliegveld om de auto op te halen.

Netherlands
Skoda Karoq
June 19, 2021

Pros: New car, check out was very comfortable(kind staff)

Cons: Really bad experience on the check in with Juan Carlos. Took a very long time to finally have him explained why the rental price all of a sudden tripled. Check had a nice ride, but wasn't in the same class we booked. (Booked a seat taracco, received an alteca). Even though I triple checked the question with Juan Carlos since we needed the bigger size because of the water sport gear we had with us.

Netherlands
Fiat 500
June 10, 2021

Pros: Service with pick up was very bad. When we returned the car it was fine.

Cons: The fact that the employees were not aware of the online bookings and just randomly state another amount.

Sweden
VW Polo
June 9, 2021

Pros: I am very disapoiunted in the way Goldcar preasured me to pay a lot more than Discover Cars has written in the Voucher

Cons: The rental desk pressured me to pay things wich not were written in the Voucher and that was very un serious treatment way to match me as a rental customer with a Voucher from Discover Cars

Belgium
Nissan Juke
May 16, 2021

Cons: The fact the women tries to sell you the insurance insinuating that they'll find a scratch when returning the car back and you'll have to pay.

United Kingdom
Fiat Panda
May 8, 2021

Pros: The price was good

Cons: Your aftersales does not react as quick as I like .. I’ve still been charged for an upgrade which I didn’t request and the contract was in spanish so didn’t realise what I’d signed.

Denmark
Fiat Panda
April 28, 2021

Pros: Quick drop off, cleanliness of the car.

Sweden
VW Polo
December 18, 2020

Pros: Easy to find, close to entrance

Cons: Agents pushing of insurance contract and terminology lack regarding deposit for damage

France
Citroen C4 Grand Picasso
November 4, 2020

Pros: at airport

Cons: long queue, sale agent unpolite

United Kingdom
Ford Focus
September 19, 2020

Pros: Didn’t like anything about goldcar. The attendant tried to convince me that I had to cancel my booking with discover cars and book directly with them. Showed me what I would have to pay continuing with my discorver booking (460 euros) instead of the 90euros I hd on my confirmation. Spent 1 hour trying to get the correct price charged, but useless. They asked me to cancel with Discover and book directly with them. If I did it the price would go down to 260 euros.. still way over the 90euros agree

Cons: See above

United Kingdom
VW Polo
September 3, 2020

Pros: Gold car is a good service

Cons: Not clear deposit reimbursement Their fees with petrol are not clear

United Kingdom
Fiat 500
September 2, 2020

Pros: the actual car itself was fine

Cons: I was not given the correct price as they have actually charged twice the amount I was quoted. Also nobody is available to answer emails. I have called and was told by customer services that I have should ve been charged the quoted amount and to email proof that incorrect amount has been charged but no answers and I have emailed several times over the last 6 weeks.

France
Peugeot 108
September 2, 2020

Cons: Le contrat de location est surprenant, un prix affiché le moment de la reservation, mais le jour du pickup on nous a rajouté 98€ pour un plein (car on doit rendre la voiture avec le réservoir vide) même si pendant le séjour le plein que j’ai dû faire une fois m’a coûté 25€.et 28€ frais divers.en gros une supper offre de 70€ par semaine quand j’ai réservé c’est fini avec une facture de 170€ Et une fois rentrée je me trouve avec 315€ prélevés sans details, sans facture. Des arnaquers!

United Kingdom
Fiat Panda
August 29, 2020

Pros: When I finally got the car it was easy

Cons: The lack of clarity and the fact I had to make a firm stand before a reasonable solution was provided.

Germany
Peugeot 108
August 24, 2020

Cons: The lady at front desk from airport. Not really nice with the customers , and somehow "let me do my job so I can go"

United Kingdom
VW Polo
August 23, 2020

Cons: The price you quoted wasn’t what I paid

France
Ford Focus
August 20, 2020

Cons: Extra charges incurred when picking up car

Germany
VW Polo
August 19, 2020

Pros: These people are criminals!

Cons: Desk agent refused to hand out the car for the price I had booked and forced me to pay three times the price.

Czech Republic
Fiat 500
August 18, 2020

Pros: everything perfect

Cons: no objections

Italy
Peugeot 108
August 16, 2020

Pros: I only liked the car cleanliness.

Cons: Gold Car agent didn't get us the price indicated by Discover Cars, but an higher price. Gold Car agent refused my MasterCard saying it was a debit card only to force me to pay an extra price for an additional insurance. I have a multifunction card (it serves as credit and debit card). I called both my bank and MasterCard customer care and they said to me that my card is a credit card acceptable allover the world. Gold Car behavior has been like a fraud.

Belgium
Peugeot 108
August 16, 2020

Pros: Basically nothing. The car was rented to us on a false price (we actually needed to pay 2x as much as it was shown on this website). Also at the car rental on Mallorca airport clients needed to stand in rows 5 cm-s from each other - which was totally unacceptable during COVID

Cons: Goldcar simply did not accept the price that their car was rent to us by their agent, and charged as for 2x as much price as the agent on this website showed.

Netherlands
Peugeot 108
August 13, 2020

Pros: nothing

Cons: Unpolite, lying, scam

Slovenia
Fiat 500
August 13, 2020

Cons: Be carfull when you rent and dont rent on airport.

Germany
VW Polo
August 13, 2020

Pros: Do not use

Cons: Do not use

United Kingdom
Nissan Juke
August 11, 2020

Pros: Nothing rip off merchants

Cons: As above and same fir Duscivery car for recommending them and not helpin

United Kingdom
VW Polo
August 10, 2020

Pros: Car itself was great

Cons: Over £200 of hidden costs that wasn't stated in the DiscoverCars website or in the Goldcars t&c's. Felt rushed when providing details and payments to Goldcar representative and was difficult to understand what she was saying and exactly what I was paying for (ie, hidden costs!)

United Kingdom
Fiat Panda
August 10, 2020

Pros: Shocking service vultures - charged triple the price quoted.

Cons: Shocking service vultures - charged triple the price quoted.

Germany
Peugeot 108
August 10, 2020

Cons: The service was in bad English, hectic. The final price we paid for the smallest car available was incredibly high.

Spain
Peugeot 108
August 7, 2020

Pros: Nada

Cons: Es una estafa. Nos devéis dinero. Sois unos estafadores

Belgium
Peugeot 108
August 6, 2020

Pros: Car have worked well.

Cons: Much more expensive than the price I’ve booked by Discovercars.com, very disappointed.

Spain
Peugeot 108
August 3, 2020

Pros: they have a great service, not like you

Germany
Fiat 500
August 3, 2020

Cons: The employee could not speak English well, she sold me assurances that I didn’t want, and , and even after my complain she again sold Extras, at he first time I had to pay 384 Euro instead of 112 as online booked

Hungary
Ford Focus
August 2, 2020

Pros: The car was fine and new.

Cons: Not clear rental conditions, we had to purchase a full cover for an extra 60 euros, because they said that we can't pay the deposit with a debit card, even though it was written on the rental conditions that we can.

United Kingdom
Fiat Panda
August 1, 2020

Pros: Nothing.

Cons: Terrible attitude, tried to hard sell insurance, and lied through out the process

United Kingdom
Fiat Panda
July 31, 2020

Pros: Nothing at all - I would give zeros if that score was possible.

Cons: They tried to force insurance on me. They did not listen to word I said. They were more interested in talking to each other. They would not leave the offices to either hand over or return the car. They then charged me for damage for which there was none (no doubt because I didn’t take their insurance). Their contact points don’t work. In short their actions in my opinion were and are an absolute disgrace. They should be utterly ashamed of themselves.

United Kingdom
Fiat Panda
July 30, 2020

Pros: fraudulent-nothing

Cons: I was defrauded!!

Finland
Ford Focus
July 25, 2020

Pros: Rude representatives, fake payments, dirty cars.

Cons: Rude representatives, fake payments, dirty cars.

United Kingdom
Seat Leon STW
July 25, 2020

Pros: Disgusting arrogant

Cons: Corrupt and the worst rental company, just look at their google reviews, how can you recommend them? You ruined our family holiday.

Germany
Ford Focus
July 17, 2020

Pros: Rapidity

Cons: The agent included an insurance which I didn't want without asking my opinion. The rental price on site were much more higher than the expected price online

United Kingdom
Fiat Panda
July 16, 2020

Pros: Nothing, the whole experience was terrible.

Cons: It was a disappointing experience, car rental company at Palmar airport was extremely rude, first tried to sell fully com insurance without a discussion, I only found out when asked to pay. After a few minutes unpleasant discussion, the gold car desk person refused to explain the new charge were. I asked to see supervisor and I was told that she was going to refuse my booking!! Only I find out after my trip that I was over charged by £30+ that I don’t understand why,

United Kingdom
Opel Vivaro
March 21, 2020

Pros: nothing, they were rude and couldn't care less

Cons: We were sold insurance we didn't need when we had our own waiver insurance. when we returned the car the sales assistant was very rude to us about this.

United Kingdom
Fiat Panda
February 28, 2020

Cons: Goldcar in Majorca did not honour the agreement with Discover Cars and eventually charged me an additional £108.47 with no explanation or receipt provided.

United Kingdom
Nissan Juke
February 20, 2020

Pros: Rubbish . Hide behind scare tactics . Told I needed their cover when didn’t cost me extra 178 euros cover also charged me for flexi when I didn’t ask for it. They are a disgrace to the industry.

Cons: They are not transparent , people. On desk very rude I can go on but I know I’m wasting my time.

Spain
VW Polo
February 11, 2020

Pros: That it was relatively fast

Cons: The additional insurance that gold car tried to sell me and kept pressing. I already had an insurance with discover cars which didn’t seem to be of interest to the Goldcar staff member. No means no.

United Kingdom
Fiat Panda
January 6, 2020

Pros: ease of aplication

Cons: nothing

United Kingdom
Seat Leon STW
November 27, 2019

Pros: Car was ready but damaged, highlighted on agreement but still charged and fighting for refubd

Cons: Damage being charged when already clearly on agreement

United Kingdom
Fiat Panda
October 23, 2019

Pros: Quite quick

Cons: Hidden costs, multiple desks had to be visited

Hungary
Fiat Panda
October 18, 2019

Pros: The car was ok

Cons: Sraff just wants to sell, they don't really try to help people out.

United Kingdom
Fiat 500
October 17, 2019

Pros: Drop-off was very easy.

United Kingdom
Fiat 500
October 3, 2019

Pros: nothing

Cons: They threat the customer to get their insurance with lies and if you do not get their insurance they make up car faults to steal the customers money. Very bad attitude of the staff. Car very dirty and baby chair was not safe as belt did not work properly and was in a disgraceful state.

United Kingdom
Seat Leon STW
September 22, 2019

Pros: Nothing

Cons: I had to pay for a second insurance. I had to wait a long time while some of the agents were chilling out

United Kingdom
Nissan Qashqai
September 10, 2019

Pros: Drop off was easy

Cons: Slow service at pick up. unforeseen charges.

United Kingdom
Nissan Juke
September 8, 2019

Pros: excellent

Cons: excellent

United Kingdom
Nissan Juke
September 5, 2019

Pros: Not much.

Cons: Firstly, the queueing system is shambolic and confusing where you wait for a guy to give you a ticket, instead of a simple queue. The most annoying part is the addition and cost of full insurance. Yes, this is a good safety factor, but the cost is significant and the excesses quoted by the rental company are way overpriced, thus they allege that generic third party policies which are much cheaper are not adequate.

United Kingdom
Opel Astra
August 19, 2019

Pros: Pick up from the Airport

Cons: Overcharged at the Desk after the DiscoverCarHire representative had spoken to the Agent on our behalf. The agents attempted to upsell and when we refused all extras they then added extra anyway totaling £200, this was not made clear and we thought we were leaving a deposit. Car was ok, we booked an Astra and got a SEAT Arona

United Kingdom
VW Polo
August 8, 2019

Pros: Bad service

Cons: Very pushy for extra insurance cover costing an extra 300 euros

United Kingdom
VW Polo
July 25, 2019

Pros: Nothing!!!! They are the worst car rental car on the planet

Cons: Everything - horrible aggressive unethical threatening unprofessional staff - cheats & thieves

United Kingdom
Ford Focus
July 15, 2019

Pros: Nothing

Cons: Scam

United Kingdom
Fiat Panda
June 18, 2019

Cons: Refused to accept our insurance via third party and ended up having to pay twice

United States of America (USA)
Fiat 500 2 doors
April 24, 2019

Pros: Drop off was easy. Car was in good shape and clean.

United States of America (USA)
VW Golf
April 23, 2019

Pros: The car was pretty much clean.

Cons: Long que to get the car and drop off the car, no direct communication or flow of checking people in for cars.

United States of America (USA)
Opel Mokka
April 19, 2019

Pros: there is NOTHING to like about the service. Totally Unacceptable by any performance standard, anywhere in the world

Cons: Rude, obnoxious, deceitful and discourteous service personnel. Totally Unacceptable in any place anywhere in the world

United Kingdom
Opel Corsa
April 18, 2019

Pros: Excellent car and vlue for money

Cons: When dropping off the car the Goldcar rep told me to drop the keys in a box and the car would be checked 'later'. This is unacceptable and leaves the customer vulnerable to extra charges. I had to insist someone checked over the car while i was there.

New Zealand
Toyota Aygo
April 11, 2019

Cons: Ladies at the counter rude and pushing to get extra insurance, terrible customer service

United Kingdom
VW Golf
April 8, 2019

Pros: overall efficient

Cons: rude staff tried to sell unnecessary insurance made mistake on booking and was charged 150 euro incorrectly which i then had to spend my holiday time correcting asked to sign for charges and documents that were not properly explained

United Kingdom
Renault Clio
March 23, 2019

Pros: It was fast and efficient

Cons: I was told because I had full insurance I didn’t need to check the car On returning it. I still haven’t received my full deposit back.

United States of America (USA)
Citroen Berlingo
March 22, 2019

Pros: Clean new car

Cons: Not clear on costs with insurance and gas. Really upsetting to think you book for $50 and turns out it is $300+. Unbelievable. People need a real heads up on what they are going to spend.

United Kingdom
Citroen C4 Cactus
January 10, 2019

Pros: See above

Cons: All good

Poland
Opel Mokka
December 30, 2018

Cons: Goldcar lied me about money i have paid for petrol. They said they will back me all money they took from me if i give back full and they didnt do this.

Canada
Ford Focus 5d
December 26, 2018

Cons: Attendant gave us many problems and were constantly trying to upsell us

United Kingdom
Renault Clio
December 25, 2018

Pros: Easy drop off

Cons: Unclear relationship between Goldcar and website we rented off. Unclear information about the fuel charge. Unclear information about the insurance excess in spite of us paying for insurance online to Discovery

United States of America (USA)
Opel Adam
October 12, 2018

Cons: Insurance information from Discover Care for hire did not fulfill the Goldcar rental insurance. Goldcar was going to place an 1100€ hold on my credit card for 3 weeks in addition to your car insurance that we already purchased. The hold was going to be removed in 3 weeks even if the car was returned in 3 days.

United Kingdom
Renault Kangoo
August 29, 2018

Pros: Not much.

Cons: oo strict on pick up times. Counter not clear. Hidden ectras not explained such as airport tax, diesel charge, extra insurance.

United Kingdom
Ford Focus 5d
July 30, 2018

Pros: Friendly staff

Cons: Costs were not upfront, the rental cost double what it was displayed as on the website. Still not received my deposit back.

United States of America (USA)
Ford Focus
July 11, 2018

Pros: The car itself was in good condition.

Cons: As with my Discover Car comment, we had a very difficult time dealing with Gold Car customer service to understand why our deposit was not honored, why we were charged for additional comprehensive coverage after already paying for it in our initial booking, and why multiple attempts to reach customer service have gone unanswered for a week. Not to mention our initial experience getting the car took ~30 minutes, and we were not explained any info. about the charges as we asked about them.

Sweden
Citroen C4 Cactus
July 11, 2018

Cons: a little better info how to drive when you return it in garage should be great

Spain
Citroen C4 Cactus
June 22, 2018

Pros: very bad service

Cons: all Bad

United States of America (USA)
Fiat 500 2 doors
June 13, 2018

Cons: Heavy handed CDW sales. I refused. Returning car they inititially refused to check in for any damage— it took ten minutes of arguing for them to agree to inspect car at drop off. Damage deposit of $1400 is still on hold on credit card more than a week after returning undamaged car with a FULL tank of gas.

Belgium
Opel Corsa
June 7, 2018

Pros: worst thing ever

Cons: worst thing ever

United States of America (USA)
Fiat Panda
June 4, 2018

Pros: Our service desk agent was extremely accommodating and helpful.

United States of America (USA)
Fiat Panda
June 1, 2018

Pros: Obvious pick up counter & quick drop off.

Cons: Price quoted via discovercarhire vs. price at the pick up desk was a difference of approximately $200. I've rented cars in Mallorca numerous times and thought I would try a new company. Never again, felt like a scam and at least 3 other customers at the counter were unhappy about the service/ pricing. Unfortunately, after 24 hours of travel I gave in to the extra costs sinc

Andorra
Opel Corsa
May 24, 2018

Cons: I was quoted a price of $71 US and ended up paying $191.76 - shocking rip off

Spain
Fiat 500 2 doors
May 16, 2018

Pros: The staff were friendly

Cons: Hidden charges on car pick up

United Kingdom
Fiat 500
November 27, 2017

Pros: I am sorry but this was my worst ever experience

Cons: I was given insurance which I did not ask for or need but was told three times that it would be refunded on the cars return . I am still waiting .the car was damaged before I picked it up and this was reported to gold car . we also took photo,s of the said damage.

United Kingdom
VW Golf
October 30, 2017

Cons: We didn't like the fact that we were made to buy the insurance despite having our own insurance for hire cars. Its too agressive this business model and therefore we will not be using goldcar again

United States of America (USA)
VW Polo
October 17, 2017

Pros: Hidden fees

Cons: Hidden fees

United States of America (USA)
Ford Focus
September 26, 2017

Pros: Nothing

Cons: Every staff member that we interacted with (1 at the airport counter, 1 at the garage counter at pick-up, and 2 at the garage counter at drop-off) were rude and not helpful in answering any questions we had.

United States of America (USA)
VW Polo
September 18, 2017

Pros: The car.

Cons: The insurance I pre-purchased was good for nothing. Spent an additional 200.00 dollars to fully insurance the car. Very upsetting.

United States of America (USA)
VW Polo
September 15, 2017

Pros: Nothing.

Cons: They were super slow, not organised and annoyed. After I said I have my own insurance they started suggesting really weird things. The amount for deposit suddenly become around 1100 euros. The car was full and they told me I have to return it empty, if don't do that, I loose administration fee. To be honest I didn't really understand that. After all they didn't like my bank card, I am from Germany, I only had maestro, so they refused me. This was never an issue in Germany or France.

United States of America (USA)
Fiat 500
September 12, 2017

Pros: Drop off was simple enough

Cons: The front counter was the worst I have ever experienced. 2 agents for 40 people. And when I declined insurance, the agent ripped up one paper but still presented me with the same price on a hard copy. I will never us gold car again. Saving a few euros is not worth the headache or time lost.

Australia
VW Polo
August 8, 2017

Pros: Friendly at first.

Cons: Didn't set up car seat. Petrol was not full. Petrol prepaid and refunded according to use. Pushy about costs. Told $1000 would be kept if I had own insurance and refunded after 1 month.

United States of America (USA)
Fiat 500
August 7, 2017

Pros: Several hidden fees were applied that doubled the car rate! There was nothing to be done to cancel the reservation, nome of the fees were explained in advance.

Cons: Hidden fees.

United States of America (USA)
VW Polo
August 3, 2017

Pros: Car in good condition

Cons: See comments above

United Kingdom
Ford Focus 5d
July 26, 2017

Cons: Was pressured into buying additional insurance even though I had full personal cover

United States of America (USA)
Opel Adam
July 13, 2017

Pros: Price...

Cons: Rip-off at pickup!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

United States of America (USA)
Opel Adam
July 9, 2017

Pros: Ladies at the front desk were pleasant

Cons: I'd be a good idea to let your renters know that personal insurance isn't accepted. Fine print is completely unacceptable it should be stated as a disclaimer when opt'ing the company's insurance option.

United States of America (USA)
Fiat 500
June 19, 2017

Cons: I understand that you need to make money, but posting price for 80e and paying total 230 is big difference. Was expecting something around 160 with insurance. Never use you again.

United Kingdom
Opel Adam
June 18, 2017

Pros: Car was new, booking seemed smooth

Cons: The price paid due to increases forced by goldcar at collection was double of original quote . Website is misleading, staff at desk probably driven by incentives take advantage and force higher costs onto customers. See my records, I have used goldcar frequently but never again

United States of America (USA)
Ford Focus
June 14, 2017

Pros: Nothing

Cons: Goldcar is a scam....do not give them your card details under any condition.

United States of America (USA)
Ford Focus
June 8, 2017

Pros: Nothing. Daylight robbery and hidden fees.

Cons: The countless hidden fees, completely inconsistent customer to customer, and the total inflexibillity in handling these.

United States of America (USA)
Ford Focus
June 1, 2017

Cons: over $100 in hidden fees. no reserved return parking spot, had to search parking garage for a spot.

Spain
VW Polo
May 25, 2017

Pros: Coche nuevo

Cons: Coche poco potente

United States of America (USA)
Fiat 500
May 22, 2017

Cons: Very confusing, they will sell u more insurance even if u bought all the coverage u need when booking.

Belgium
Fiat 500
April 20, 2017

Pros: La voiture et son état

Cons: Le prix qui frise l'arnaque !

United Kingdom
VW Polo
October 24, 2016

Pros: The car was in good condition and worked well

Cons: It took 1 hour at the desk to get the car. They charged more than the price quoted. They put pressure on me to take out their excess insurance, saying that Discovery's would not cover me for a scratch on the car. I was impossible to check the car over adequately on collection from a dark car park. They would not check the car on its return in my presence.

United Kingdom
VW Polo
October 19, 2016

Pros: see above

Cons: nothing

Germany
VW Polo
September 16, 2016

Pros: Quickly Service; Clean Car

Cons: Hidden Costs

United Kingdom
VW Touran
September 7, 2016

Pros: Nothing.

Cons: The way customer service agent spoke to us was rude. We felt pressurised to pay the extra amount of money for the comprehensive insurance, otherwise, we had to leave 2000 Euro deposit.

Most Popular Car Rental Deals

Palma de Mallorca Airport Car Rental
Mini
Fiat Panda or similar
Fiat Panda
  • 4
  • 2
  • 3
  • A/C
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Goldcar
$4.22 / per day
Palma de Mallorca Airport Car Rental
Mini
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Fiat Panda
  • 4
  • 2
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$4.27 / per day
Palma de Mallorca Airport Car Rental
Economy
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  • 1
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$4.34 / per day
Palma de Mallorca Airport Car Rental
Economy
Fiat 500 or similar
Fiat 500
  • 4
  • 1
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$4.39 / per day
Palma de Mallorca Airport Car Rental
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
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$4.43 / per day
Palma de Mallorca Airport Car Rental
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
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Goldcar
$4.50 / per day
Palma de Mallorca Airport Car Rental
Intermediate
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
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  • Man.
Goldcar
$5.18 / per day
Palma de Mallorca Airport Car Rental
Mini
Citroen C3 or similar
Citroen C3
  • 4
  • 1
  • 3
  • A/C
  • Auto.
Goldcar
$5.20 / per day
Palma de Mallorca Airport Car Rental
Intermediate
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
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$5.25 / per day
Palma de Mallorca Airport Car Rental
Mini
Citroen C3 or similar
Citroen C3
  • 4
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Goldcar
$5.28 / per day
The above prices are only approximate and were last updated at 13:21 on 2023-02-03. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax, Environmental Contribution fee.
Rate excludes
The cost of the fuel can range from 67 EUR to 212 EUR.
The following surcharges may apply: Carbon Emissions Fee.
Mileage policy
Mileage is limited in Madrid, Sevilla, Malaga, Sancti Petri, Alicante, Barcelona, Valencia, San Juan, Torrevieja, Denia, Benidorm, Cadiz – Sancti Petri & Aguilas, Cordoba, Malaga, Zaragoza, Pamplona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A novice driver fee will apply to drivers who have held their driver license for less than 4 years.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
The deposit amount will be held on the customer's credit card without a deductible/excess.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.

The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee, Novice driver.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:00 - 23:00
Tue:  07:00 - 23:00
Wed:  07:00 - 23:00
Thu:  07:00 - 23:00
Fri:  07:00 - 23:00
Sat:  07:00 - 23:00
Sun:  07:00 - 23:00

Top Suppliers at Palma de Mallorca Airport

Hiper rent a car
Hiper rent a car
Exceptional 9.2 / 13 reviews
+34971269911
Camino de Can Pastilla, 41, 07610 Ca´n Pastilla, Palma
$19 - $86
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Hertz
Exceptional 9.2 / 170 reviews
+34971789670
Disseminat Aeropuerto son Sant Jo, 75, 07611 Palma, Illes Balears
$14 - $177
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
SIXT
Exceptional 9.1 / 40 reviews
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Wiber
Exceptional 9.1 / 161 reviews
+34971073140
Carrer de Can Singala 16, 07199 Palma de Mallorca
$4 - $44
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Dollar
Excellent 8.9 / 336 reviews
+34971000045
AEROPUERTO SON SAN JOAN PALMA DE MALLORCA "AEROPUERTO SON SAN JOAN PALMA DE MALLORCA" AEROPUERTO SON SAN JOAN
$9 - $44
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Thrifty
Excellent 8.9 / 194 reviews
+34971789670
Disseminat Aeropuerto son Sant Jo, 75, 07611 Palma, Illes Balears
$11 - $47
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Alamo
Excellent 8.9 / 16 reviews
+34971266001
Aeropuerto Son Sant Joan, 07611 Mallorca, Illes Balears
$40 - $189
Budget
Budget
Excellent 8.8 / 17 reviews
+34902110261
Aeropuerto De Palma Palma De Mallorca
$21 - $43
Working hours
Mon:07:30-21:00
Tue:07:30-21:00
Wed:07:30-21:00
Thu:07:30-21:00
Fri:07:30-21:00
Sat:08:00-19:00
Sun:08:00-19:00
Hiper Rent
Excellent 8.8 / 19 reviews
+34971269911 / +34971262223
Camino Can Pastilla, s/n Palma
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
K10 Mobility
K10 Mobility
Excellent 8.8 / 17 reviews
+34971313531
Calle Son Sastre 6, Palma de Mallorca 07007
$5 - $15
Working hours
Mon:09:00-21:00
Tue:09:00-21:00
Wed:09:00-21:00
Thu:09:00-21:00
Fri:09:00-21:00
Sat:09:00-21:00
Sun:09:00-21:00
Avis
Excellent 8.8 / 11 reviews
+34902110261
Aeropuerto De Palma
$27 - $51
Working hours
Mon:07:30-21:00
Tue:07:30-21:00
Wed:07:30-21:00
Thu:07:30-21:00
Fri:07:30-21:00
Sat:08:00-19:00
Sun:08:00-19:00
Centauro
Excellent 8.7 / 283 reviews
+34971494160 / +34966360360
Cami de Son Fangos, 147, 07199 Palma, Illes Balears
$32 - $54
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Drivalia
Excellent 8.7 / 269 reviews
+34971126963 / +34648898921
Camí de Son Fangós 143, 07199 Palma de Mallorca
$5 - $52
Working hours
Mon:08:00-22:59
Tue:08:00-22:59
Wed:08:00-22:59
Thu:08:00-22:59
Fri:08:00-22:59
Sat:08:00-22:59
Sun:08:00-22:59
Enterprise
Enterprise
Excellent 8.6
+34971266001
Aeropuerto Son Sant Joan, 07611 Mallorca, Illes Balears
$47 - $195
National
Excellent 8.5
+34971266001
National Car Rental, Aeropuerto, 07611 Mallorca, Illes Balears
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GoByCar
GoByCar
Excellent 8.5
+34871750300
Camí de Can Pastilla, 48, 07007 Palma, Illes Balears, Spain
$15 - $29
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Ok Rent A Car
Excellent 8.4
+34971126880 / 902360636
Can Singala n 16, Shuttle
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Everycar
Excellent 8.3 / 186 reviews
+34971730696
Carrer de Can Rius, 5, 07199 Palma, Illes Balears
$15 - $294
Working hours
Mon:07:00-21:00
Tue:07:00-21:00