Goldcar at Palma de Mallorca Airport

Pros: The car was in good condition

Cons: The service at the desk was terrible. Very very busy and disorganised. Took at least 20 minutes to work out that we needed to queue for a ticket, which would then allow us to eventually see a rep. The rep tried a hard upsell into the fully comp insurance which I made it very clear I didn't want but she still persisted with well-practiced lines to persuade people to buy it. Following this, I didn't even get a key, I had to queue again at the car park to collect this. Took 2 hours to collect.

Pros: Friendly knowledgeable staff

Cons: Car didn’t have sat nav

Cons: Goldcar charged me £110 saying insurance is done via a third party and not directly with them. They needed non refundable admin fee of £110 to deal with the insurance company in the event of any damage to the car. What a rip off.

Pros: The car was ok, but first they tried to force a different car (BIG one, even though I ordered the smallest one!). You could think of it as an upgrade, but it's quite difficult and inconvenient to navigate the narrow streets in Mallorca with such BIG car. First I was supposed to get a different (smaller) car, but when I did not agree to pay additional insurance, they changed it for bigger one (so I dare to say it was done on purpose, so I scratch it more easily!).

Cons: Gold Car tried to push for their full insurance in a very unpleasant way - they don't even inform this is optional, they used the phrase: there is 200 euros left to pay at the desk, even though everything was paid UPFRONT!!! This is simply dishonest! It's ok to suggest insurance, but it's not ok to force it in such a way. When I refused to pay (I had full cover from Discover Cars) they became unpleasant and started to threaten me, saying the my insurance won't work.

Pros: Good price

Cons: Everyting else. Had to drop off the keys and no one came to check the car. Until later when "suddenly" there was a scratch of which I have proof we did not cause. Customer service and claims department is full of idiots.

Pros: Definitely not the collection of the car as we waited over an hour to get the keys

Pros: Nice clean car

Cons: We come from denmark where everything is much more efficiant. You should go there and learn something about efficiancy… you will be able to automate a lot especially in the check in

Pros: Quick

Cons: Nothing.

Pros: No me gustó la atención al cliente . El coche me lo dieron con daños .

Cons: Más caro que ninguna otra compañía

Pros: Car was very nice. Drop off process was easy (although would have preferred confirmation that car was undamaged and tank was full).

Cons: The price I agreed to pay via Discover Cars booking was very different from the price Goldcar charged me as I picked up the car, and the agent wasn’t able to explain the difference. I think I was basically scammed by the combination of both Discover Cars and Goldcar, with both parties charging for full cover insurance. Would discourage anyone from using this combination.

Cons: They obviously tried to fraud people by not accepting Mastercard Credit Card, in order to sell their own insurance. We saw other costumers in the same situation

Pros: Nothing wrong with Goldcar. The problem was DiscoverCars. Dont use them, go directly to Goldcars page.

Pros: Absolute scam

Cons: Was forced to pay extra insurance that was many times the price of the car due to that the company didn't accept credit/debit card to pay a deposit that was needed in order to use discovercars insurance. So we had no choise than to pay. so the whole rental was much more expencive than we expected and we had "double" insuraces...

Pros: No a lot about the way I was treated. But the car was nice and in good condition.

Cons: I did not like that the added around £180 pound worth of insurance even though I expressly said I did not want it and even produced my annual excess insurance certificate. The agents English was not great I thought she understood I didn’t want insurance and that the £250.00 hold on my card was a deposit. Only when I got to the hotel and was reading the small print did I see I had several extra insurances. I called gold card but they basically said tough luck! You can’t change it now. Fair enough

Pros: Great check-in experience. Very helpful lady was excellent.

Cons: The return of the car was not as efficient as the pick-up. It wasn't clear where the returns were and I ended up at the pick-up desk.

Pros: Easy, quick and friendly procedure to drop off the car

Cons: Everything was fine

Pros: Fast, efficient and very helpful

Cons: Fast,efficient and friendly

Cons: Unfriendly agents, don't respect the policy of DiscoverCars . Trying to make a new insurance plan for the car,extra money deposit for full tank and so on

Cons: We ended up paying significantly more than the quote. We booked using Amex credit, then discovered it would not be accepted for the booking. We were then unable to change the name of the main driver in order to use somebody else's card (who had a mastercard) - only offered to cancel and rebook under there name which would inflate the price significantly. As a result we had to use a debit card, which forced us to take out insurance with them alongside taking a deposit - costing us 4x more.

Pros: Average

Cons: When returning the car the lady refused to sign the paper confirming that the car was undamaged. "I would receive email about that!" In the end all was ok.

Pros: Nothing, shitty attitude from desk clerk. No service whatsoever and forced us to buy insurrance which was twice the Price for the car itself agreed with DiscoverCars…

Cons: they forced us to pay insurance even though i have Mastercard Gold WITH that exact insurance..all because IVE made the reservation, IVE wanted to pay, with MY card, but i because i put my husband as a driver (because i needed to with my 10 month Old Daugther in the backseat) they refused to let me pay. They wanted to cancel the reservation, and then i asked if my husband could book that car of our now cancled order, but they Said it wasnt availeble!!?? Totally crazy to Lie right to my face..

Pros: Am Schalter wurde alles erklärt, man sollte aber spanisch oder zumindest Englisch können.

Cons: Die Wartezeit, trotz Reservierung. Man müsste Nummern ziehen, das war etwas undefiniert. Hatten erst den falschen Nummernzettel , dieser war für schnell-Abholer aber die Dame am Schalter hatte uns dann gezeigt, was wir an dem Automaten eingeben müssen um an die richtige Nummer zu kommen um dann über diese aufgerufen zu werden wenn man dann dran ist. Das hatte Zeit gekostet. Und sie versuchten uns eine weitere Versicherung zu verkaufen. Da sollte man aufpassen.

Pros: not much cue

Cons: that my Debetcard was not accepted and they would not use my wife's Eurocard (creditcard) I had to pay insurance with the same amount at the rental of the car by Goldcar.

Cons: Agent tried to scam me, told me my creditcard was broken so i had to pay more. I pushed him to charge the deposit on my creditcard and it worked.

Pros: Decent car

Cons: Confusing pick up system, ended up spending a lot more money than initially booked. Persuaded to get extras without fully understanding the cost. Really expensive car seat hire. Long wait to pick up the car, and little instruction on where to pick up the car.

Pros: Efficient service desk

Cons: Car was not in the bay specified. It took more than 30 minutes for us and the staff to locate it! Drivers seat very sweat stained. It should have been cleaned. Passenger side tyre pressures were low and I had to resolve. This should have been checked prior to providing me the car.

Pros: The return of the car was smooth..

Cons: Didn't mention extra cost of insurance

Pros: Nothing

Cons: Everything

Pros: The drop off procedure was quick.

Cons: I spent one hour to sign the aggrement in Goldcar rental desk, because of too many people waitted for the same reason.

Pros: Drop off was quick.

Cons: Long wait time at desk. Staff unfriendly and tried to con me out of lots of additional money, they were almost threatening and described discovery cars as illegitimate and that the price was wrong. Also pressure applied to try to get me to buy additional and very expensive insurance. In the end they honoured the price quoted but I was left shaken and it was an awful start to the holiday. It also took an hour of arguing to get to that stage and I spent a significant amount of my holiday worrying

Pros: Very easy to deal with

Pros: Helpful check in explained everything to me

Pros: I was cheated on the price

Cons: I was cheated on the price

Pros: Not the original car 3 rd dident have the first 2

Cons: Nothing just wanted more money when we arrived

Pros: shit service

Cons: don't use them

Pros: nothing

Cons: everything

Pros: Bad service! They make all to make you spend the full insurance from Goldcar.

Pros: We were at the airport early and rather than trying to help with this they spent the whole time trying to up sell me. They could’ve let me have one of 3 available cars in the class I booked but they kept my family waiting in the hope I would cave and upgrade. Bad customer service.

Cons: We were at the airport early and rather than trying to help with this they spent the whole time trying to up sell me. They could’ve let me have one of 3 available cars in the class I booked but they kept my family waiting in the hope I would cave and upgrade. Bad customer service.

Pros: The drop off was simple

Cons: The wait to get processed at arrival

Pros: nothing

Cons: appalling attitude and behaviour of the representative. this was being replicated to many other customers picking their cars up. They refused to release a car until we had paid a far higher amount than discover cars had quoted. it was pay the higher amount or do not take a car. as a consequence i will nopt use gold car or discover cars again.

Cons: Sneaky charges

Pros: Car and drop off

Cons: I spent 1,5h to finish contract due to goldcar colleague did not want to accept my book as it is(dyscover car booking. She wanted to force me to buy additional assurance for 220€, but I said I wanted just a car and I will pay deposit. She said that deposit wont be refounded anyway and she forced me to buy their assurance. I said that I have already bought assurance fron broker company so I just need car without goldcar issurance( it took 1.5h)

Pros: The car it was good condition.

Cons: The deposit for the car it,s a little bit a lot.

Pros: Long queue, but this was expected for a peak August week. Collection fairly quick and easy.

Pros: Car was new and very clean

Cons: The long queue to fill the documents and collect the car, I had to wait more than one hour.

Pros: nothing special... long line in airport but managers work fast

Cons: huge deposit if you not take their insurrance

Pros: Nothing

Cons: Long queues meaning you miss half a day of your holiday

Pros: The car was nice

Cons: The 2 hour wait to get the car. The extra insurance I was asked to pay

Pros: The first car we were assigned had a problem - this was immediately rectified and a new vehicle was provided very quickly.

Pros: I left 1 bar of fuel short and they charged £88

Cons: Not clear on insurance premiums

Pros: Car was nice

Cons: Awful service. Waited for over an hour at terminal. Threatened by counter staff that a scratch over 15 mm would cost up to €1200 to fix. €400 added to online cost of €265 for insurance- and it was made abundantly clear that I WOULD be charged. €140 up front to cover fuel. Then, with my cost tripled, was asked to leave a 5 star review!!! Unbelievable. Will never use again

Pros: Good car. Solid og meget god. Godt med aircondition

Pros: Good price, nice car.

Cons: It took over an hour to collect the car in a very slow-moving queue. This was the third Goldcar I had rented in the last 2 weeks, and for some reason it too forever for every person in the queue to be dealt with. If the team were having issues it would have been very helpful to have let the queueing customers know this up front, rather than a lack of information that was passed over. I also didn't like the handover; I handed over the keys and was told the checkin would happen later that day.

Pros: Swift and polite

Cons: ,

Pros: Goldservice yder ingen service overhovedet.

Cons: Ingen service, arrogant og magtliderlig personale.

Pros: Look over your staff. They were arrogant and not service minded at all! They where busy watching soccer on tv.

Cons: Added costs that weren't initially stated when I originally booked through DiscoverCars.com

Pros: I will never use this service again.

Cons: The service was grand, but adding 300 to the price at the airport is unacceptable!

Pros: Car was ok

Cons: The waiting time for picking up the car was huge - from 1:15 am to 4:50 am (more than 3h30min). Also they forced me to pay their extra insurance even if i already had an insurance purchased from discovercars.

Pros: Kindly

Cons: Rental agent did mistake

Pros: There wasn’t much service provided. The rep gave us the key and told us the no. of the parking spot. Didn’t come round to explain the features of the car

Cons: Didn’t explain anything about the vehicle or it’s features

Cons: Contraté un vehículo en goldcar a través de discovercars y al llegar al aeropuerto tuve un problema con la compañía golca (no leía mi tarjeta el datáfono) tuve que rechazar el contrato que había echo con discovercars y hacer uno nuevo con goldcar directamente con ellos siendo este más caro ,no me dejaba otra opción goldcar, discovercars me devolvió el dinero sin ningún problema a ver demostrado que la culpa del nuevo contrato con goldcar no era mia,por eso valoro positivo a discovercars

Pros: Will not be using girls car or DiscoverCars again.

Cons: Their misleading Pricing and clearly a con to get you through the door. Completely waste of my time. I could have booked with another company for cheaper price if I had know the full price. I ended up getting taxis all holiday

Pros: Great value, good to deal with and an excellent car.

Cons: Why the hard sell on insurance. I have this already

Cons: on your website, you claim a totally different rental price than at the rental desk. i think it is very unfair and i will recommend not choosing you whenever i can :).

Pros: Dropping off the car. Nothing else

Cons: Terrible

Pros: -

Cons: 2 different insurances, car was €170+- eventually with all the insurances cost me double.

Pros: Nice car.

Cons: Poor service. Took ages to collect at Majorca Airport. Charged me more than advertised and took to trying to hard sell me the additional insurance, despite having purchased CDW at home.

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Ripped me off by charging three times the rental price. Do not use

Pros: 👍

Cons: Everything is good

Cons: Added charges at the beginning refused to explain clearly and seemed to make up rules about how and whay we paid for as we went along.

Pros: It' cheap.

Cons: Picking up the car.

Pros: Rude staff and poor service. They should close.

Cons: Rude staff who can't speak English (or don't want to). I recommend sacking all staff and starting again with people who actually want to work in customer services.

Pros: easy and simple

Cons: misleading re fuel deposit

Pros: The car was as described and clean

Cons: The pickup process took a very long time, we were overcharged insurance that we did not consent to, the advisor was rude, the car only had 3/4 tank of fuel when it was meant to be full, dropping the car off was difficult to find a space.

Cons: Lots of hidden fees!

Pros: Cars were super

Pros: Goldcar is great and I will book directly from them next ti.e to avoid discussing about insurance and ti get possible fast track services

Pros: Dropping off the car - very fast.

Cons: The car did not have a floor mat, the car seats were dirty

Pros: Car was ok.

Cons: They are completly unflexable. We couldn’t add another driver and therefore we had to pay for another reservation. Reservation that we made by discovercars was useless and we spent money on it in vain.

Pros: Once through the queue, the service was good

Cons: The queue at pickup

Cons: Book car through Discover cars for £90 with full insurance. Gold car charged over £300. Total rip-off.

Pros: I was double charged for excess

Pros: Nothing

Cons: Price. Clerk behaviour and attitude.

Pros: Nothing

Cons: The cost of insurance for a week was more than I pay for a year at home. You are forced to buy fully comp or leave a €1100 deposit. What a total rip-off

Pros: Since they tried to rip us off we cannot recommend them for anything.

Cons: I have no idea since we didn’t use their doubtful ”services”.

Pros: The car was as described

Cons: We had to pay more than triple the quoted cost and the additional costs just kept mounting which we could not control or get out of. Goldcar told us that they could not help or ‘overwrite’ this as we had gone through Discover Cars and not direct with them. Would never use a broker for car hire again

Cons: They are scammers.

Pros: Bei checkout wir haben keine zeit verschwindet , einfach Schlüssel gegeben und das wars.

Cons: Das problem war Anfang die reise in Flughafen PMI, goldcar hat unsere Reservierung von Discover cars nicht akzeptiert und er sagte warum habe ich nicht direkt von gold car gebucht!!!! Wir haben 3 Stunde diskutiert und gewartet bis er unsere Reservierung behandelt. Das finde ich nicht gut!

Pros: Ivana on reception was super efficient and great fun!

Pros: scamy, overcharging, trying to push extra insurance

Cons: Car fyll of scrathech and dents, driver door had braking in from crawbar. Nothing been repaired. Had to put up wit wisle noise during drive

Pros: They charge me for a damage I did not cause! Not very professional. Have pictures to prove it.

Cons: They charge me for a damage I did not cause! Not very professional. Have pictures to prove it.

Pros: Czas obsługi

Cons: Brak akceptacji wykupionego ubezpieczenia przez DiscoverCars

Cons: Tires in bad condition

Pros: Carro com mil e poucos km's.. Praticamente novo.

Cons: Limpeza geral do carro (interior/exterior).

Pros: They claimed my insurance with Discovercars doesn't cover anything and tried to sell me overpriced another insurance.

Cons: Lying with insurance and additional fees which were not mentioned which are +another 50%. Huge deposit with 30 days to return.

Pros: 👍🏽👍🏽👍🏽👍🏽👍🏽

Cons: 👍🏽👍🏽👍🏽👍🏽👍🏽

Pros: Lidt svært at finde rundt i p- huset. Kunne være skiltet bedre

Pros: Quick, simple, easy, not expensive and no issues.

Cons: The car was in good conditions, but it was not clean: not inside nor outside. Also the paint of the car was quite damaged overall.

Pros: Everything good except for their charges when things go wrong.

Cons: They charged me nearly £430 for a tow truck and taxi when we had a puncture and the kit supplied didn't work.

Pros: Carro em muito más condições de higiene, e o empregado que fiz o check in no balcão do aeroporto foi super desagradável e mal educado

Pros: girl at reception very nice but we did not realize we were over charged until we got home.

Pros: Everything was just how you would expected to be, without any time wasted from our holiday!!! Great service! We'll definitely use them again!!!

Pros: queuing system at collection point was good.

Cons: Placed extra charges onto my carrier with out explaining claiming it was a deposit.

Cons: Booked our hire car through discovercars with Goldcar. Goldcar took what I was told was a deposit when I got to the desk. It actually turns out they had added extra insurances onto my car hire and charged me for this. I noticed this when I was looking through the paperwork for where to return the car and contacted Goldcar and have so far been ignored. This is especially annoying as I paid for extra insurance through Discovercars. So I have effectively paid twice for insurance and am £180 out.

Pros: None

Cons: You gave me a battery operated car knowing full well I wouldn’t take and then wanted Double the money for a fuel vehicle! Thats really mean!

Pros: I don't recommend it to anyone, the agreed price was multiplied by 4. Everyone canceled the vehicle rental. Unfortunately they fooled me

Cons: I don't recommend it to anyone, the agreed price was multiplied by 4. Everyone canceled the vehicle rental. Unfortunately they fooled me

Pros: Friendly agents at check in desk once I found it

Cons: need to be clearer about the check in in the terminal building as all the signs take you to the car park. Collection and drop off team not very helpful.

Cons: Waited for ages only to be told that paper licence is not acceptable..when I pointed out that is valid till 2041 and that my disabled wife and I would be lost without the car and on the insistence to see the supervisor,she appointed the agent to assist us(2 hours later)utterly disappointed by the whole process.

Pros: Car was clean

Cons: Gold car changed the car upon arrival to my booking and insisted I paid more or the credit card hold amount would be £400 more than the original agreement. So I had to pay the additional £97

Pros: the service was fair

Cons: the car wasnt up to starndard andwas not clean and tdy

Pros: Ana was efficient and friendly with a smile!

Pros: There’s nothing to like

Cons: Don’t use

Pros: Nothing. Yhey conned me put of my money. And dhevcar came wirh no sat nav. No one at reception gave any instructions for the car before leaving.

Cons: I didn't like any of it. Ripped off

Pros: The car was in the perfect condition.

Cons: See above: I was charged more than agreed.

Pros: The desk was easy to find and queuing wasn’t an issue.

Cons: Felt pressured to take out their excess insurance even though I explained I had my own personal excess policy. My approximate £90.00 booking turned into £90.00 initial car hir fee, + 150 euros excess insurance + 182 Euros for fuel, total 452euros for 5 days hire - 182 euros if the car was returned with a full tank which it was. The desk agent was also unaware that a UK full paper license is valid in Spain when accompanied with separate photo ID (Passport) and a valid license summary.

Pros: Help with tourist info

Cons: No car avavilbke on arrival. We were 25 minutes early!?

Pros: Nothing to like

Cons: My Discovercars voucher was not accepted, instead I was bullied into accepting Goldcar's terms so that I could get a car. The terms included Full to Full but I've yet to receive my deposit even though I returned the car full of petrol. I'm uploading 2 photos of relevant documents.

Pros: Ana was exceptionally friendly and helpful and showed us her favourite places to visit on the island. There were lots of available staff behind the desk so we didn’t have to wait.

Cons: There was some confusion about extra insurance coverage when I arrived at the desk to check in and I was informed I didn't have it - even though I had purchased it and it was clearly listed on the voucher. I was asked to pay an additional 110 euros on top of the rental fee and coverage that I had already paid for. In the end, I did not take this up but was left feeling very nervous about what I would be covered for

Pros: We cancelled goldcar rental as they tried to make us take their insurance but I already had insurance. They said it was private!! Also said website that I booked through was a fraud. Discover cars is not a real website according to Goldcar. Their treatment was utterly deplorable. The manager was rude and I will never book Goldcar again. We want to Europecar and rented easily and they accepted our private insurance policy.

Cons: All above

Cons: Rip off with payment and insurance

Pros: We lost one hour with these clowns

Cons: Everything, very very bad start of our holidays with Goldcar

Pros: Nothing special

Cons: Car had a lot of damages when picked up and on return the agent took so long going over trying to find more damage.

Pros: Excellent service all round

Pros: Generally good service

Cons: Car was still dirty/dusty on the exterior which made it difficult to look for damage

Cons: Being forced to pay extra costs when picking up the car. Appalling.

Pros: Terrible service from Goldcar, lots of additional charges which meant we ended up paying quadruple what we were quoted.

Cons: 40 euro charge for ‘out of office’ fee for picking the car up after 11 when the office was clearly still open. Can’t pay with debit car or partners credit card. Unhelpful staff.

Cons: I was forced by the agent at the airport to take out Super Relax cover. I did not want to pay for this, I had taken out extra cover in the UK, but the agent would not allow the car hire to proceed without me paying for the Super Relax. It meant my car hire cost was far higher than originally booked.

Cons: The admin and key pick up in Mallorca being so far away from one another, signage not great between the 2 and you have to queue twice. The car was pretty pranged.

Pros: Upgraded car but I ended up paying g for this.

Cons: Price changed.

Pros: Gold car asked for 18% deduction from €1300 deposit if we don't buy their full insurance... I bought Excess insurance and was willing to pay initial deposit of €1300 but desk said they will charge 18% deduction when they return the deposit... rip off, unethical company. Avoid Gold Car like a plague.

Cons: 18% deduction from deposit is not written anywhere on their website, nor it was made clear on Discover cars. Paid for car rental but didn't get the car... not good at all.. I would have happily paid that money to begger than these croocks.

Cons: We were told that their bank would charge us 15% on our deposit of €1150 as they would hold it for more than 30 days in line with new legislation relating to non Euro credit cards. They said it was cheaper to take their full insurance cover at €125 (approx). We have our own annual coverage for car rentals overseas so did not need this but took it as the cheaper option Please look in to this and ask Gold Car for a refund if this legislation does not exist.

Pros: Nothing

Cons: Information was not communicated, the car was damaged, the extra costs were demanded.

Pros: Goldcar wait until you leave and then charge you for damage that was present on pickup. No call, no discussion, no option to reply or contest with photos.

Pros: I have rented a lot of cars in Mallorca over the past few years since purchasing a holiday home in Mallorca and renting from Gold Car has been the cheapest and the easiest so far

Cons: Everything was exceptional with my experience through Gold Car and I wouldn’t hesitate to recommend Gold Car to my friends, my family, and to the guests staying at my home in Es Llombards, Santanyi

Pros: I have rented a car from goldcar nine times in the last three months. Of these, I was able to give eight reviews with the best scores because everything worked smoothly, the cars were in good condition and the employees in terminal and pick up area in the parkhouse were friendly and courteous.

Cons: Unfortunately this time I had to deal with an employee in the terminal who wasn't that friendly and I didn't get the car that I rented. It wasn't pleasant to travel with, but that can happen. As long as 8 out of 9 rentals were good, that's ok.

Pros: Excellent

Cons: Very friendly and helpful

Pros: Nice and simple.

Pros: The rental agent was rude, argumentative and trying charging over double the quoted price. Extra airport tax, extra environmental tax, extra insurance insisting the full cover I purchased with discover car did not cover me, and I had to take their extra full cover out. After an unfriendly debate I got the car for the quoted price. An unpleasant start to the holiday, really not needed

Cons: Staff member, the overall state of the car.

Pros: Nothing

Cons: Car insurance fraud and empty gas tank.

Pros: Kind personal

Cons: Everything was great

Pros: Absolutely rubbish customer service in Mallorca Palma - so rude staff - arrogant staff ' disgusting service !!!

Cons: Rude people - no clear answer about anything -

Pros: completely wrong prices given iv been quoted £130 including insurance when arrived price iv paid was double very annoyed will never use it again

Pros: That it is inside of the Terminal

Cons: They always want to sell their own insurance additional y to your cover all insurance

Cons: rental agents and forcing me to use the cover fee

Pros: The car was ok

Cons: The service is totaly bad!!!I It takes me 2 hours of negociation with the women at the desk. She absolutly wanted to sell me an insurance and she didn’t take into account my deposit. I finaly had to call the help desk of discovercar to find a solution. I also had to pay 166 for the fuel. They told me that I will get this amount back if I give back the car with the tank full. Will this happen? I hope so. They told me that I will receive a mail with the Check out. I don’t get it.

Pros: Friendly and efficient

Pros: Absolutely nothing at all...

Cons: Insurance & airport charge scam! Rubbish quality of the car. Extremely difficult and time consuming drop off. No refund for fuel 3 days after dropping off

Pros: The service was good.

Cons: The upfront fuel charge and concern as to whether they will refund it concerns me. Why should it take up to 30 days to reverse a credit card charge ?

Pros: I had a terrible service with a company Goldcar. I was not given a car for the price I had on my voucher!!!!!! I paid 236.69 ( instead of 122 euros) euros for the hire. This is 2 times more than what was stated in the voucher. The employee of the company said that the insurance for which they are not suitable + I had to as a deposit to freeze for 33 days!!!! 1600 euros. I have not encountered this situation before. In addition I paid a fuel deposit of 166 euros !!!!

Cons: I want to clarify Discover insurance covers all expenses if I pay for full Cover? Why didn't the Goldcar manager give me a car at the price indicated on my voucher????? When will the fuel deposit money be returned? I turned in my car with a full tank of gas. Please write all my complains!!!

Pros: Little nightmare to collect car, had to wait around 40min, got to the key collect point to be told tgat car is not here and agent had no idea when it will arrive. Shortage of baby car seats were evidential. Car received wasn't fully refuelled

Cons: Drop off was made easy

Pros: It was easy to return

Cons: There was no sprinkler in the car

Pros: quick return.

Cons: not good. try all the time to sell extra insurance. or you need pay high deposit.

Pros: The only positive was that the car was in good condition.

Cons: There are lots of negative reviews out there, I should have heeded the warnings. There was a large deposit taken. I challenged it and was told it was for fuel and be sure to bring it back full to the brim. After waiting 40 minutes in the queue I was just glad to get away. When I got home the fuel deposit was returned but not what was charged. When I looked into it they had sold me a £92 additional insurance that I didn't need and certainly didn't ask for. Never again! Discover cars didn't help.

Pros: Not much.

Cons: The fact that I had to buy full insurance even though I was insured from home and had a Master Card (Credit Card)

Cons: Goldcar included additional chargers related to insurance saying that it was mandatory. He basically scammed us into paying double the insurance.

Pros: Return process was easy and straight forward.

Cons: Was asked to pay more than the amount agreed pre-trip. Gold car agent insisted we needed to pay for insurance. I stated this was already included. She insisted we needed to pay this. It transpired later on looking further that this was actually the full excess cover which we already purchased with Discover. It was also the first time hiring a car abroad that the price quoted excluded the 21% sales tax. Instead of paying EUR 89 at the airport we ended up paying EUR 205. Won't be using Gold car

Pros: Location of pick up

Cons: Insurance scam!!

Pros: Discover cars website is a money making company We were palmed off with 3 cars all not as we were promised in the category we booked. We paid extra for full insurance and when we arrived at the gold car desk they wouldn’t use the credit towards our balance of car hire We are very unhappy with this situation

Cons: Rip off

Pros: Easy to find and easy to drop off.

Cons: Would have been nice to be informed about the “airport fees” and the “deposit of EUR220 for oetrol”.

Pros: They where not clear enough about the procedures.

Cons: Charging extra fees afetr we payed the insurance during the booking

Pros: Goldcar agents were very rude and abusive trying to push for a good rate for themselves and trying to push the insurance.

Pros: Nothing, just bad service..!

Cons: Overchange me. Bad service. Didn´t accept contract from you. Sent rapport after delivery with a message about a damage on bag door. There was no damage made by us on the car!

Pros: Price, decent car

Cons: Return process-not enough staff, chaotic at the car park

Pros: Free upgraded car, friendly staff, no hard sell of insurance, excess/deposit returned to card quickly

Cons: Nothing

Pros: Easy to find desk, easy drop off, nice looking clean car

Cons: time taken to pick up car, dark car park where car could not be easily checked over, car had MG badge but drove like a milk float.

Pros: they helped us correctly and good cars

Cons: Scaremongering tactics were used at the desk to try and get me to buy their insurance, by them claiming my Discover Cars coverage would not apply if I were in an accident. It was intimidating and exhausting. When dropping the car off, I was told I could leave the keys to catch my flight and was not needed for the inspection. I was then greeted with a hefty bill for a scratch on the car (of which there were many) I did not do and they could not provide any evidence. It ruined the end of my trip.

Cons: Would not accept the insurance cover I purchased through you. Had to pay for insurance cover again.I will never use this service again.

Pros: The car was upgraded to a bigger car

Cons: Selling extra insurance, and bad english skills. Their policy on deposit handling.

Pros: Nothing

Cons: Rude and unhelpful staff

Pros: Really well explained and good recomendation from cristian

Cons: the car wasn't really clean

Pros: Nothing

Cons: I didn’t take a car My voucher said “Fully Covered” then st Gold Car desk they asked fo another €260 on top of the agreed €157 balance I left it and went by taxi lost €67

Pros: Terrible. Would avoid at all costs. I was not the only one affected. Nearly everyone getting vehicles weee having same issues as me.

Cons: Everything.

Pros: Great service

Pros: Nice car

Cons: The fact I was told one price and had to pay another

Cons: The lady from goldcar was very rude. Tried to push the insurance

Pros: All

Cons: It was not Goldcar , but it was difficult to find the place for petrol, and signs in the airport , to hand of the car was not good.

Pros: One good thing is the drop off process was very painless and efficient.

Cons: The pick up process and staff working are probably some of the worst I've every experienced renting a car from any company. Please never rent from Goldcar and save yourself 2 hours of your time when picking up a car. I paid an additional 200 Euro after picking up the car because I didn't want to waste more time with them about insurance already paid to DiscoverCars and an automatic transmission which I thought I booked initially.

Pros: Great car, great service

Cons: A little expensive with added on insurance

Pros: It’s easy to find (Palma Airport). Car deposit returned fast.

Cons: It’s so busy they cannot take sufficient time and was rushed on taking the car, return was chaotic with tired staff. Full deposit still not returned after one month

Pros: good car, simple checkin/checkout process

Cons: agents were uniformed with regards to electric charging station; requested a higher deposit than written due to the car being "electric"

Pros: Easy to drop the car

Cons: I have order a car - not full projektion, because I have on my insurrance in Denmark - but the Goldcaremployment insisted - I was tired bacause af early flying- so I payed about 120 euro more. I'm angry

Pros: The car was good, a bit dirty, but nothing major.

Cons: Awful provider. Staff at the rental desk was incredibly rude and unprofessional, will NEVER rent with them again, wouldn't recommend to anyone.

Pros: It was hard to understand the introduction of the car rent, since the worker on the desk didn't make it clear enough for someone who hasn't rent a car before.

Cons: In the end I was devastated about the overall prize of the rent which didn't match the website prize, and the poor explanation given to me.

Pros: nothing, all the staff were extremely rude

Cons: the worst customer service! very rude

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: The costumer service got worse at the moment we chose to not take the extra insurance for extra 200€, while we already booked a full insurance car rental. Credit card was declined three times without any reason at all. Because there was no other opportunity to pay for the rental we kindly asked for a reservation, the costumer lady was not helpful at all at helping us to get our money back. DO NOT BOOK A CAR HERE EXCEPT YOU WANNA LOOSE YOUR MONEY FOR NOTHING!!

Pros: Woman was extremely rude, threatening and condescending. I’m used to hard sell on insurance but this was extreme and I was not willing to comply. It was a very bullying technique

Pros: Nothing. They are a disgraceful organisation

Cons: NO sense of customer service, only interested in rarnig insurance commissions on exorbitantly priced insurance. We cancelled on finding this out.

Cons: Stressful pick up and drop off. Very under staffed.

Pros: Be aware of insurance cons. They try to sell you there own ins even if you have taken it with discover cars. Because we didn't want goldcar ins we had to pay over £1200 bond for the car. You then spend all your holiday worrying if your going to get that money back or if they try saying oh this is damaged thats damaged. The pick up was about 1 and half hours due to the lack of staff on the desk. You get a ticket to be seen its that chaotic.

Cons: The wait and worry about the 1200 pound bond for ins.

Pros: The drop off was good

Cons: Desk in the airport, dealys and pressure to buy additional insurance I already had. Trying to give me a monster suv when I only wanted a small car suited to the roads.

Pros: Car was well prepared and in very good condition

Cons: Check in process was very long

Pros: Nothing really. I was overcharged and communication was poor.

Pros: Nothing

Cons: Goldcar refused to accept my booking through Discover Cars. The rudest man I have encountered basically cancelled our booking because I wouldn't take their CDW insurance. Sadly you delivery partner let you down badly on this occasion. They made your booking look like a simple scam.

Pros: Time spend dropping off the car

Cons: Value of money of rental car, car cleanliness

Pros: Very polite and helpful staff

Cons: Not clear enough about the exact final prices

Pros: Car was ok, but I did not like anything else about the Goldcar.

Cons: They charged me additional money for insurance on the spot, claiming that insurance I paid online with DiscoverCars is not good enough. Overall I had to pay around 500 Eur on the spot when collecting the car!?! They did refund me 148 Eur for the fuel at the end since this was deposit they required me to give. Dropping off the car was a nightmare, I had to drive 4x around the airport just to be able to finally get to the Goldcar parking for drop off. I will never use Goldcar again.

Cons: Bohužel se nám to nelíbilo, protože jsme zaplatili dvakrát více než jsme měli. Pojištění jsme měli zaplaceny předem a donutili nás ho zaplatit i po druhé. Poté, co jsme dostali auto, tak auto bylo asi dříve vykradeno a při jízdě dveře bouchali a bylo to nepříjemné. A k tomu, že jsme měli objednané VW polo a namísto něho jsme dostali opel Corsa, tak to se raději nebudu vyjadřovat. Už nikdy tuhle společnost nevyužijem.

Pros: Friendly staff. Easy to find at airport

Cons: Forced to buy another full insurance having already bought one with Discovercars.com

Pros: O tratamento das coisas bem rápido.

Cons: Pouco profissional, deveriam fazer as coisas com calma e devolução conforme o pagamento do cliente.

Cons: The car was dirty inside, you couldn't see anything through the windshield because it hadn't been washed from the inside, we couldn't pick up the car 15 minutes earlier, which is absurd, and paying for insurance is also absurd, which no one mentioned anything about before, even though we had insurance. .

Cons: Employees gave conflicting messages - we had made two reservations and had to check in next to each other. One reservation could easily change the Additional Driver, one reservation was told that we had to call DiscoverCars in order to do so. One reservation could easily pay with a company card, the other reservation was almost harassed by the employee that that was unacceptable unless we paid extra. WE also had to go to two separate desks- one to check in and pay, and another to pick up the key

Cons: Employees gave conflicting messages - we had made two reservations and had to check in next to each other. One reservation could easily change the Additional Driver, one reservation was told that we had to call DiscoverCars in order to do so. One reservation could easily pay with a company card, the other reservation was almost harassed by the employee that that was unacceptable unless we paid extra. WE also had to go to two separate desks- one to check in and pay, and another to pick up the key

Pros: car was good

Cons: I paid 2 times more the price of discover car.

Pros: Lies with The Insurance. Paid for full but had to pay again with Goldcar

Cons: Long quees Waiting to get the car. 1 month to unblock The deposit. And 1 week to return the fuel deposit

Pros: OK Service. I had full insurance, not sure why waste the time to question me about damage I was not aware of before dropping the car off.

Cons: Car issued with slow puncture- called for support and was told to return car (90 minute drive away) or to call roadside assistance

Pros: Car is ok

Cons: Queue is too long

Pros: Nothing

Cons: They would not rent me a car. In turn this cost more money to rent from another company.

Cons: 1. We were obliged to pay the full insurance or in contrary case a deposit of 2000 euro would have been charged. 2. When we pick up the car the fuel tank was not full(we have picture to proof). We returned the car with the same fuel level but still we were charged 64 euros

Pros: To be hit with hidden charges at the desk when I had already paid in full is disgusting

Cons: Hidden charges and not shown around the car on pickup

Pros: Car in good condition

Cons: Couldn't find it poorly signposted. No instructions on returning car lots of people stood around looking confused Signage would help!

Pros: The collection dampened the whole experience for us

Cons: The collection and those with no bookings taking priority, clearly because there was more money, when you had already taken our money.

Pros: Nothing

Cons: Didn't like the agent that served me at the desk, very rude, refused to make himself understood and didn't like Goldcar company

Pros: - good car

Cons: - they want to force you to buy the full insurance which is more expensive than the rental - the lady at the office was totally unprofessional, she started to shout at me after I told her that I don't want to pay for the full insurance - will never

Pros: Nothing

Cons: Everything

Pros: Check out

Cons: Customer service absolutely terrible and mean. They offer rubbish car at first place.Replaced car with a lower class.

Pros: Nothing

Cons: Everything

Pros: Je n ai pas du tout apprécié vos services

Cons: Aucune écoute de l agent d accueil .Le processus est établi avec le paiement obligatoire d une assurance même si vous avez déjà cette garantie. Cela devrait être clairement indiqué dans la réservation sur le site au lieu d être imposer à la récupération du véhicule, d autant que le montant est de 180€.

Pros: None whatsoever, they stole £143.67 from us. They took a booking the charged us again and refused to refund the original amount.

Cons: Woman on Goldcar desk told us we need to pay on another card as I was the main driver ( my wife had injured her ankle which was in a brace) which I did and lied about refunding our original amount. We paid for the new booking and they kept the 143.67 from our original booking

Pros: I wanted to commend Christian David for his outstanding service during our recent rental. His prompt and friendly assistance in resolving our issue was greatly appreciated.

Cons: We had to wait in the queue for hours due to a payment system issue, even with a baby.

Cons: Dont say no extra cost and when i come there is alot of extra cost….

Pros: Nothing the provided no service and i rented from Hertz in the end

Cons: They were rude, and refused to honor the price discover cars showed.

Cons: Goldcar tried to sell insuarance in addition to Discovery car full coverage ~ 250EUR per week. Car check in on pickup was way too long. Not enough staff