Wiber at Palma de Mallorca Airport

Cons: Picking up the car took us 2 hours. There was no communication why it was all taking so long. When we finally were called up, (it was 7pm, we booked to pick the car up at 4.30pm) they informed us we had to return it at 4.30pm on the final day. I asked if it couldn't be extended due to the long delay we experienced and only then we were explained that there had been an accident earlier which was the cause for the delay. They then proceeded to get annoyed at us for asking for an extension.

Pros: One of the employee inside the Office at Palma Wilber was totally disrespectful ínstese of trying to solve our problem

Pros: Professional staff, great office, no credit card required.

Cons: Shuttle meeting point was somewhat tricky to find.

Pros: Affordable car rental

Cons: Took over an hour to pick up the car.

Pros: I did not look like their service at all. I would never go back to them.

Cons: I will never rip from them again they do fragile things and then they want to pin it on you so you can pay

Pros: Good service

Cons: 1.5h wait for courtesy bus took to rental place

Pros: Time spent picking up and dropping off

Cons: the car was in poor condition and did not have a rear windshield wiper, we were charged an exorbitant amount of €130.

Pros: Don’t have much good to say apart from the car was fine.

Cons: The service by the agent was shocking..pushy, aggressive, wouldn’t listen. I took excess cover through another company and he wouldn’t look at it. He refused to give you the keys to the car until we took out premium cover which cost us €150 more. He said we were driving illegally with the basic cover we had. It was 12am and wanted to get to the accommodation after a delay. We felt pressured and had no choice even through we were covered with a policy already.

Cons: Wiber has tried to charge me a refuelling fee despite me refilling the car at the airport.

Pros: Checked tyre pressure quickly as there was an error message before we headed off

Cons: Pricing was a bit confusing

Cons: The car was a bit battered

Cons: Very long wait to pick up the car but, the ticket system works well & once you were called the process was smooth. I also didn't like that the parking area is not well lit to be able to properly look at the car and get good pictures.

Pros: friendly service

Cons: reporting existing damages to the car can only be done in the Wiber app and ONLY within first 2 hours after the car pickup, the car report was missing a lot of existing scratches. We found this quite strange and took photos of entire car.

Pros: Pick up agents

Cons: Shuttle bus slow and unorganized. Both on pick up worst on drop off

Pros: That you take the number

Cons: They don’t check that number so there is just who will be first at counter

Pros: Efficiency of pick-up procedure

Cons: Dodgy practices regarding damage to rental car

Pros: The queue moved quite quickly

Cons: When I did not rate the service, then the customer service representative showed an unpleasant attitude.

Pros: Nothing

Cons: Seemed like a cattle market, to many people waiting for extended periods for either car hire or shuttle, not enough shade outside whilst waiting on shuttle.

Pros: It's was a brilliant car.

Cons: There was no customer service when I needed support during my rental. My phone calls were cut off each time and I couldn't speak to an agent.

Pros: Amazing car, super affordable

Pros: Staff were great, friendly and efficient

Cons: No signage at the airport meant that many people arrived and did not form an orderly queue as they were unsure of where to wait. This lead to huge tensions as people accused others of queue jumping. Only two shuttles running despite a large number of bookings. Took over 2 hours from landing to get into the car. Car worked fine but pretty much every single panel, wheel and mirror had damage to it which Took over 30 minutes to photograph.

Pros: We had broken a taillight lens, but the rep waiting for us at drop off was able to handle the issue and reporting with great efficiency!

Cons: It was very busy at check in and it was a considerable wait to see the agent. Once we got to the front of the line, the agent had us going within a few minutes.

Pros: I recommend the Wiber very much

Cons: Nothing to say

Pros: Excellent all round experience, I like the fact that everything is digitised with Wiber.

Cons: Always straightforward and well organised.

Pros: Great value and very friendly staff

Pros: Fast and efficient. The check-in guy had no problem letting me try to talk in Spanish, before clearing things up in perfect English. Friendly staff all around.

Cons: There was a bit of a push to buy additional insurance. I dislike this practice from all rental providers. The Check-in guy became a bit less affable when i continued to decline this insurance.

Pros: Friendly staff and good rates.

Cons: Car was too basic this time

Pros: Wiber service was Excelant

Cons: Stay away from Wiber Cars! They ripp you off upon return... finding very quick scratches (as if they knew where to look for) and then charge you an insane amount for it. This is a disgraceful practice to make money!

Pros: Attention before paying

Cons: They give you a car with a broken car lock and charge you 160€ when you return it

Pros: explanation of the rental/car conditions, no selling extra "insurance"

Cons: the car's tyre pressure was very low. We had to inform that after which it took quite a while to fill up air by the agent. Even then, the low pressure warning icon did not disappear due to a fault in the car electronics. That was quite annoying.

Pros: Very good

Cons: The distance to the rental car location

Pros: Car is in great condition, new and clean

Cons: No instruction at the airport where to find the shuttle, need to ask a carpark staff for help. Waited for the shuttle for a very long time, over 20 people waiting, but each turn the shuttle can only carry a few people, I need to wait till the 3rd shuttle to get on. Overall it took me an hour to get to the company.

Cons: Nous étions déjà un peu juste, et on a attendu plus de 30mn la navette. Pour le reste aucun problème

Pros: I liked that the staff at the office was very helpful and answered any questions I had instead of saying "I dont know"

Cons: Car not being cleaned

Pros: Very quick, efficient and friendly

Cons: Nothing

Pros: Transaction at the rental office was smooth and professional

Pros: You have really a lot of cars to choose and all of them are ready to drive.

Cons: Drop time should be at 6 am not 7 am , a lot of stress when your flight is at 7:30 or 7:45 o’clock.

Pros: Everything was quick and with recommendations

Cons: The car made a beep and it wasn't clean, looked old

Pros: I couldn’t pick the car up , as the agent asking for 1200 Euro deposit and didn’t have sufficient funds at the time and I lost my deposit.

Cons: All the conditions comes up after paying the deposit,

Pros: Efficient, quick, value for money

Cons: Nothing

Cons: Dropping off car took a long time. One person who really didn’t care and being charged for small stone scratches that were there when I picked car up.

Pros: Winter is the best car rental service I’ve ever used.

Pros: The process was explained well by the representatives.

Cons: The number call system. Our queue number was called and then almost skipped due to other customers arriving late.

Pros: Efficiency

Cons: A bit of a queue to pick up the car.. but it was late in the evening, so understandable

Pros: Super efficient and easy, whole process was very smooth and car was great

Pros: Not too pushy with their scam insurance which is an add on to the insurance purchased through discover cars

Cons: Long time waiting when picking up the car

Cons: 1. no shuttle bus or any info about how to get one. 2. tried to sell me more insurance that i didn't need. 3. wanted me out quickly so they could close for the night. ended up trying to take photos of the existing damage to the car in near darkness. 4. charges me for damage to front bumper that i did not do. 5. why are they renting out cars with bumps and scrapes on them ???

Pros: Pick up from airport a bit difficult to find as carpark so busy. Transfer to Wiber office straight forward. Collection of car quick. Decent car, only 1500k on the clock. Return of car couldn't have been easier. And Transfer back to airport within 10mins.

Cons: Could have better instructions of pickup at airport.

Cons: long time to register, due to many people, but most of the time is taken selling extra insurance to people.

Pros: Easy pickup.

Cons: The vehicle could not top 60MPH without losing traction on straight roads with dry clear weather conditions. The car was a Citreon SUV, we originally booked a Mercedes and got this instead at the last minute. Terrible vehicle. The customer service when dropping the car off at Wiber was poor, and we had to drop it off early and spend a fortune on taxis back and forth from our hotel because it was not disclosed they do not have a drop off box for keys. Would not recommend.

Cons: On collecting the car it was extremely dirty, making it impossible to take photographs of the car's condition. I was physically assaulted by a wiber staff member when dropping off the car. Rude, confrontational and hugely unpleasant. Refused to give me her name to enable submission of a complaint.

Pros: Very quick

Cons: No washer fluid in car, car v dirty on outside

Pros: Nothing

Cons: They insulted me. Called me clown, threatened me, and the car was extremely dirty making it hard to see scratches that they would charge at checkout.

Pros: Value and customer service. Car model was great. Shuttle service provided was convenient.

Cons: Length of time spent picking up the car.

Pros: Great vehicle,very well-equipped and really good condition. Thank you. Effective agents at the desk upon pick-up and drop-off. Dont recall the name of the girl giving us he key but she was really helpful and effective!! Thank you!

Cons: We had to wait about 30-40 minutes upon arrival as there were a lot of people waiting for the shuttle bus. We also had to wait an other 30-40 to get the keys at Wiber office. I think they worked very efficiently at the desk but there has been a lot of people arriving at the same time. At least the shuttle could be done quicker as at Wiber offoce we could already sit down and have some snacks/drinks. Also I could not reach anyone on the phone numbers provided.Called the numbers app 8 times

Cons: Rep tried to upsell us on the insurance and said that going through a 3rd party is like scam. The rep said that it is difficult to get insurance coverage through third party and they won't pay for unless you go to police station and make claims. Said I needed to buy their own insurance to make sure I was covered correctly for every scratch and incident. I denied it and he got rude with me because I wouldn't.

Pros: Excellent friendly and courteous personnel at check in and return positions.

Cons: Shuttle getting to pickup office was very busy, wasn't able to take my family of four to pickup the vehicle. Retuning to pickup my family was difficult to navigate.

Pros: Drop off was quick and shuttles to and from the airport run often

Cons: Pick up had a very long wait time

Pros: Pick up and car condition

Cons: It is ridiculous that a car rental company at an airport doesn't allow rentals to be returned in the early morning. I had a flight at 6.45 AM so needed to return the car at 5 AM and the only way to do that was to return the car the night before. I ended up paying $200 for taxi (car rental place to hotel and then next day hotel to the airport). This was more expensive than the car rental cost!!!!!! Again first time ever I have heard of this!!

Pros: - reliable company - cars in good condition - transparency about existing car damage - easy check-in and fast check-out - fast transfer from and to the airport - we had a Kia Stonic that came with built in screen and navigation

Cons: - Wiber could use bigger minibuses for the transfer so people do not need to wait for a long time. Other than that everything was fine and I recommend them.

Pros: Shuttle estupendo.

Cons: -

Pros: I really like most of conditions about the renting and drop-off procedures, rented car, and other things.

Cons: A Wiber staff was seriously uninformed and uneducated by the company and unprepared to work efficiently. It took too much time to input the data into the renting server at the beginning and too much error that seemed to be such clear. For example, she didn’t even know the correct nationality codes so we should have tried three times. Hope that the staffs at the desk become more educated.

Pros: Rapidité pour prendre la navette à l'aéroport

Cons: Le temps d'attente au guichet (40 minutes)

Pros: Easy to collect once at the office

Cons: Absolutely terrible shuttle service, don’t use them

Pros: Wiber were excellent, we cannot fault them. Still waiting on our fuel refund but that's ok. We spent less than 15 minutes overall - That's including collecting the car and dropping it back off. We were so impressed

Cons: N/A

Pros: Everything was clear and understandable.

Cons: Really noting to complain about

Pros: Simpatica chica

Cons: Total Bein

Cons: My flight left at 6:45 on a Sunday am due to a booking change. Your office at Palma Mallorca did not open until 7:00 am... there was no way to contact you to arrange alternate drop off. No one answered your phone at the office and your customer service is M-F only... I had to drive to the office and book an additional hotel because of this.

Pros: Friendly staff & good value for money.

Cons: Directions to the airport shuttle could have been clearer. We were circling for a bit before calling & being directed to the right area.

Cons: Very bad to sell us an insurance on top we already had

Pros: The shuttle to and from the airport was efficient and the location of wiper office very good. Happy smiling representatives at the office. I liked the email reporting existing damage.

Cons: I didn't like waiting at the car pickup. I didn't like the representative thing to sell me extra insurance. The car washer bottle was empty and large stains on both front seats. I only had 2 hours to report any additional existing damage to the car via email. No good for me as I only had a email facilities once I arrived at me destination

Pros: The pick up process was very fast, it took about 10 minutes.

Cons: There was big queue at the airport transport. They have only 2 cars for 8 people and at the airport was about 30 people waiting for them. We order nissan micra and got opel corsa, but that car has service interval was excessed about 6600km and the service need light was on.

Pros: Efficiency

Cons: Cleanliness

Pros: Good service, but the business model is bad. They didn't take pictures of the car and claimed we had a small scratch and didn't return the deposit fully. It was very shady business

Cons: They clearly want to find problems when you return the car to make money (if you don't take the insurance)

Pros: Все было на высоте.

Cons: Нет претензий

Pros: Friendly, fairly efficient

Cons: Didn’t have my choice of car booked. Tried to upsell insurance when I had already purchased premium cover, suggested this wasn’t as good as the Wiber offer

Pros: Drop off very easy and nice representative.

Cons: Waited 2 hours on arrival to pick car up at 10pm with two very young children. Ticket queuing system is a joke and only 2 staff working when very busy.

Pros: Nothing

Cons: Everything

Pros: Good service, especially returning the car and shuttle service to the airport

Cons: Check-in took pretty long and they double charged us for the rent already paid to DiscoverCars.com

Pros: Fast, friendly, efficient

Cons: N/a

Pros: Everything

Cons: The pick up at the airport should be dealt with more efficiency, with some lane or priority., it was a bit chaotic with people shouting at each other

Pros: Great service! Clear, perfect, we we're perfectly served in english, the car met our needs

Cons: The only negative thing is to find the shuttle at arrival at the airport, there's no clear indication about where to find the wiber shuttle.

Pros: They were very negative about the broker and almost insisted in upselling an insurance. Beware!

Pros: They talked respectfully but the service itself is just not god enough.

Cons: Cost and prices doesn't match with what you anticipate in the booking page.

Pros: Quick, efficient, good drop off also

Cons: Waiting 15 mins for shuttle from airport to pick up the car

Pros: Very professional staff and speed of service

Cons: Necessity to take pictures of all car scratches and other damages picking-up the car, as the agent checks everything (even the old ones) doping-up the car. Pictures of any minimal scratches are needed, so everyone needs to be attentive and take pictures even of the wheels and inside part of the car and etc. In general it is necessary to make photos of every part of the car.

Pros: Very professional

Pros: Because of tire damage issues spent many hours changing vehicles. Invoiced by email in Spanish and German was unhelpful. Delayed refunding 800 euro

Pros: explications de l'agent sur les conditions de location. rapidité de retour du véhicule et de la prise en charge par la navette aéroport.

Cons: Véhicule en état moyen. L'agent insiste sur le fait que la "full covered" de DiscoverCars ne couvre pas les dommages au véhicule en cas d'accident (jette le doute chez le client)

Pros: Car they gave me was not working spent almost 1hour by the wiber to have a new car, but they were friendly, so the bad situation ended as an easy going situation.

Cons: Windshield was form inside dirrty , could not see a thing, they cealned it from inside with dirrty sheet and dirrty water appereantly, had to clean it my self to be able to drive.

Pros: Friendly service with prompt response to email questions. Very straightforward and simple rental without the usual upselling by the agent. We’ll done Wiber!

Pros: N/A

Cons: Car was heavily damaged, even with large numbers of photos I took they found a spot I was unable to photograph (required boot to be open) and charged me for this

Pros: Great customer service

Cons: Nothing

Pros: good customer service. Easy return process

Cons: Reserved for one price online but was presented with 2 options to pay, much higher than original quote. Very unclear explanation of this. Car was a bit dirty inside, especially windows inside and there was no screen wash at all

Pros: Quick and efficient

Cons: They did not send me the link to upload the second driver's license, despite calling twice.

Cons: The shuttle did not arrive for 45 minutes, making us miss our flight and have to pay for a brand new flight that left 9 hours later.

Pros: Very honest and efficient explanation of everything. Excellent value hire car and all vehicles in good condition.

Pros: price, service and efficiency

Cons: have to drive 10mins from the airport to get to the rental place

Pros: Nothing.

Cons: They make you buy insurance coverage twice and don't tell you about mileage restrictions or the opportunity to upgrade to unlimited so you have to pay more at the end.

Pros: Efficient.

Cons: The hard sell of additional insurance to vulnerable families!

Pros: It was quick and efficient. The woman was very helpful. We were on the road within about 20 minutes.

Cons: The car itself was a bit battered. Lots of scratches and a few dents on the bumpers. These were only aesthetic but had to be documented before we got on the road.

Cons: The insurance wasnt so clear , because i already had i full insurance from discovery cars. So why sell one more ??

Pros: Very efficient both pickup and drop off. Hybrid automatic was a dream!

Cons: No manual in car but this may be outdated. Car had some dents but I guess they only do esthetic repairs in low season. Car ran great!

Cons: car had fault, wasted more than an hour for the whole pick up. No signage on the terminal when arrived. Car was basic

Pros: Very fast check-in. They had at least 10 check in people.

Cons: Tried to pin damage already present on us, but luckily we had photos so they relented and we got our deposit back.

Pros: Pick up and drop off from the airport.

Pros: I have rented cars, motorcycles and boats before. I can quite honestly say, that Wiber has been the best experience. I picked up the car at their office, which imo is a bit far from the airport, however their shuttlebus takes you there in just 5-10 min. The agent tried to sell me the extra insurance, but I had already bought the full insurance through discovercars. If you don’t buy their full insurance you have to make a deposit of 789 euro for damages and fuel. Drop off went smooth.

Cons: Honestly, there wasn’t anything I didn’t like.

Pros: It was fast and reliable. Easy pick up and drop off!

Cons: Tha service m

Pros: It was extremely organised and the cars are amazing for the price!

Pros: Brand new Ford Kuga, different from the pictures on the website… and so much better. It must have been a 2021 or 2022 model. Easy at desk, Kevin was friendly and provided a great service.

Cons: It was not clear where to meet the shuttle bus driver when we arrived out of the airport. We followed the directions but spent approx 10 minutes walking around trying to find the pick up location. That element needs serious attention.

Pros: Wiber were absolutely fantastic to deal with. Excellent service!

Cons: Nothing at all

Pros: The shuttle was easy and there were many kiosks to serve the customers.

Cons: We made the reservation on line but we messed up with our flight times. They were unwilling to switch our pick-up or drop-off times. Mistakes happen - it really could have been an easy switch.

Pros: Price

Cons: Transfer

Pros: Cheap, fast friendly, no fuss during pick up and drop off.

Pros: The provider (WIBER) is the worst rental car in the world. They charged us 130 Eur for a little scratch and were so rude. The service is horrible. Please never use this remta car is you don't want to have a bad time.

Cons: The provider (WIBER) is the worst rental car in the world. They charged us 130 Eur for a little scratch and were so rude. The service is horrible. Please never use this remta car is you don't want to have a bad time.

Pros: A slight delay at the rental office resulted in an immediate upgrade. Brilliant.

Cons: Nothing

Pros: A very nice employee as well as during the check inn as the drop off.

Cons: -

Pros: took over two hours waiting to collect the car

Cons: not enough staff at check in counters

Pros: When at the desk it went quite smoothly

Cons: No real idea where to stand to get on shuttle to get to the pick up location. Driver was a bit rude, as there was definitely not enough space for the people waiting to get to the rental location. As everyone is trying to rush on(not drivers fault), driver response to me was there will be another shuttle and we expect you to act like adults and queue. With no one explaining that, it is just a free for all.

Pros: The car really new. Very fast atention.

Cons: Most of them don't speak Catalan

Pros: Extremely efficient once we found the site

Cons: The sat bag takes you to a field in the middle of no where