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Wiber at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: My flight left at 6:45 on a Sunday am due to a booking change. Your office at Palma Mallorca did not open until 7:00 am... there was no way to contact you to arrange alternate drop off. No one answered your phone at the office and your customer service is M-F only... I had to drive to the office and book an additional hotel because of this.
Pros: Friendly staff & good value for money.
Cons: Directions to the airport shuttle could have been clearer. We were circling for a bit before calling & being directed to the right area.
Cons: Very bad to sell us an insurance on top we already had
Pros: The shuttle to and from the airport was efficient and the location of wiper office very good. Happy smiling representatives at the office. I liked the email reporting existing damage.
Cons: I didn't like waiting at the car pickup. I didn't like the representative thing to sell me extra insurance. The car washer bottle was empty and large stains on both front seats. I only had 2 hours to report any additional existing damage to the car via email. No good for me as I only had a email facilities once I arrived at me destination
Pros: The pick up process was very fast, it took about 10 minutes.
Cons: There was big queue at the airport transport. They have only 2 cars for 8 people and at the airport was about 30 people waiting for them. We order nissan micra and got opel corsa, but that car has service interval was excessed about 6600km and the service need light was on.
Pros: Good service, but the business model is bad. They didn't take pictures of the car and claimed we had a small scratch and didn't return the deposit fully. It was very shady business
Cons: They clearly want to find problems when you return the car to make money (if you don't take the insurance)
Pros: Все было на высоте.
Cons: Нет претензий
Pros: Friendly, fairly efficient
Cons: Didn’t have my choice of car booked. Tried to upsell insurance when I had already purchased premium cover, suggested this wasn’t as good as the Wiber offer
Pros: Drop off very easy and nice representative.
Cons: Waited 2 hours on arrival to pick car up at 10pm with two very young children. Ticket queuing system is a joke and only 2 staff working when very busy.
Pros: Good service, especially returning the car and shuttle service to the airport
Cons: Check-in took pretty long and they double charged us for the rent already paid to DiscoverCars.com
Pros: Fast, friendly, efficient
Cons: The pick up at the airport should be dealt with more efficiency, with some lane or priority., it was a bit chaotic with people shouting at each other
Pros: Great service! Clear, perfect, we we're perfectly served in english, the car met our needs
Cons: The only negative thing is to find the shuttle at arrival at the airport, there's no clear indication about where to find the wiber shuttle.
Pros: They were very negative about the broker and almost insisted in upselling an insurance. Beware!
Pros: They talked respectfully but the service itself is just not god enough.
Cons: Cost and prices doesn't match with what you anticipate in the booking page.
Pros: Quick, efficient, good drop off also
Cons: Waiting 15 mins for shuttle from airport to pick up the car
Pros: Very professional staff and speed of service
Cons: Necessity to take pictures of all car scratches and other damages picking-up the car, as the agent checks everything (even the old ones) doping-up the car. Pictures of any minimal scratches are needed, so everyone needs to be attentive and take pictures even of the wheels and inside part of the car and etc. In general it is necessary to make photos of every part of the car.
Pros: Very professional
Pros: Because of tire damage issues spent many hours changing vehicles. Invoiced by email in Spanish and German was unhelpful. Delayed refunding 800 euro
Pros: explications de l'agent sur les conditions de location. rapidité de retour du véhicule et de la prise en charge par la navette aéroport.
Cons: Véhicule en état moyen. L'agent insiste sur le fait que la "full covered" de DiscoverCars ne couvre pas les dommages au véhicule en cas d'accident (jette le doute chez le client)
Pros: Car they gave me was not working spent almost 1hour by the wiber to have a new car, but they were friendly, so the bad situation ended as an easy going situation.
Cons: Windshield was form inside dirrty , could not see a thing, they cealned it from inside with dirrty sheet and dirrty water appereantly, had to clean it my self to be able to drive.
Pros: Friendly service with prompt response to email questions. Very straightforward and simple rental without the usual upselling by the agent. We’ll done Wiber!
Cons: Car was heavily damaged, even with large numbers of photos I took they found a spot I was unable to photograph (required boot to be open) and charged me for this
Pros: Great customer service
Pros: good customer service. Easy return process
Cons: Reserved for one price online but was presented with 2 options to pay, much higher than original quote. Very unclear explanation of this. Car was a bit dirty inside, especially windows inside and there was no screen wash at all
Pros: Quick and efficient
Cons: They did not send me the link to upload the second driver's license, despite calling twice.
Cons: The shuttle did not arrive for 45 minutes, making us miss our flight and have to pay for a brand new flight that left 9 hours later.
Pros: Very honest and efficient explanation of everything. Excellent value hire car and all vehicles in good condition.
Pros: price, service and efficiency
Cons: have to drive 10mins from the airport to get to the rental place
Cons: They make you buy insurance coverage twice and don't tell you about mileage restrictions or the opportunity to upgrade to unlimited so you have to pay more at the end.
Cons: The hard sell of additional insurance to vulnerable families!
Pros: It was quick and efficient. The woman was very helpful. We were on the road within about 20 minutes.
Cons: The car itself was a bit battered. Lots of scratches and a few dents on the bumpers. These were only aesthetic but had to be documented before we got on the road.
Cons: The insurance wasnt so clear , because i already had i full insurance from discovery cars. So why sell one more ??
Pros: Very efficient both pickup and drop off. Hybrid automatic was a dream!
Cons: No manual in car but this may be outdated. Car had some dents but I guess they only do esthetic repairs in low season. Car ran great!
Cons: car had fault, wasted more than an hour for the whole pick up. No signage on the terminal when arrived. Car was basic
Pros: Very fast check-in. They had at least 10 check in people.
Cons: Tried to pin damage already present on us, but luckily we had photos so they relented and we got our deposit back.
Pros: Pick up and drop off from the airport.
Pros: I have rented cars, motorcycles and boats before. I can quite honestly say, that Wiber has been the best experience. I picked up the car at their office, which imo is a bit far from the airport, however their shuttlebus takes you there in just 5-10 min. The agent tried to sell me the extra insurance, but I had already bought the full insurance through discovercars. If you don’t buy their full insurance you have to make a deposit of 789 euro for damages and fuel. Drop off went smooth.
Cons: Honestly, there wasn’t anything I didn’t like.
Pros: It was fast and reliable. Easy pick up and drop off!
Cons: Tha service m
Pros: It was extremely organised and the cars are amazing for the price!
Pros: Brand new Ford Kuga, different from the pictures on the website… and so much better. It must have been a 2021 or 2022 model. Easy at desk, Kevin was friendly and provided a great service.
Cons: It was not clear where to meet the shuttle bus driver when we arrived out of the airport. We followed the directions but spent approx 10 minutes walking around trying to find the pick up location. That element needs serious attention.
Pros: Wiber were absolutely fantastic to deal with. Excellent service!
Cons: Nothing at all
Pros: The shuttle was easy and there were many kiosks to serve the customers.
Cons: We made the reservation on line but we messed up with our flight times. They were unwilling to switch our pick-up or drop-off times. Mistakes happen - it really could have been an easy switch.
Pros: Cheap, fast friendly, no fuss during pick up and drop off.
Pros: The provider (WIBER) is the worst rental car in the world. They charged us 130 Eur for a little scratch and were so rude. The service is horrible. Please never use this remta car is you don't want to have a bad time.
Cons: The provider (WIBER) is the worst rental car in the world. They charged us 130 Eur for a little scratch and were so rude. The service is horrible. Please never use this remta car is you don't want to have a bad time.
Pros: A slight delay at the rental office resulted in an immediate upgrade. Brilliant.
Pros: A very nice employee as well as during the check inn as the drop off.
Pros: took over two hours waiting to collect the car
Cons: not enough staff at check in counters
Pros: When at the desk it went quite smoothly
Cons: No real idea where to stand to get on shuttle to get to the pick up location. Driver was a bit rude, as there was definitely not enough space for the people waiting to get to the rental location. As everyone is trying to rush on(not drivers fault), driver response to me was there will be another shuttle and we expect you to act like adults and queue. With no one explaining that, it is just a free for all.
Pros: The car really new. Very fast atention.
Cons: Most of them don't speak Catalan
Pros: Extremely efficient once we found the site
Cons: The sat bag takes you to a field in the middle of no where
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 8.00 EUR per day applies to drivers under the age of 25, with a maximum of 85.00 EUR per rental.
Maximum rental age is 79 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, local address (apartment; hotel; villa; etc.).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Additional charges will be applied.
Details are available from the rental company's reservation office.
Pick-up & Drop-off