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Dollar at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Car was clean but did have a low pressure rear ryes on collection. Spoke to a staff member who said I would have to go back in and change the vehicle. Decided against this and just stopped at the garage near airport to pump it up. Was fine for the week after that but felt this should of been checked prior to me collecting car.
Pros: very professional and kind
Cons: To pick up, there was just one agent at the desk.
Pros: Excellent service at reception, pick up and return. Special metion for Peter at reception nothing too much trouble
Pros: Everything was really fine, car, agent, and service was good
Cons: I'm still waiting for unlock deposit, in Bergamo my deposit back to me in one day.
Pros: So friendly and helpful, speedy and efficient. No issues handing back, rep met us on arrival at drop off zone and completed checks so quickly.
Cons: I booked two cars and took the full insurance on both, paying extra. When we picked the cars up we were being charged again for the full insurance. When we queried we were told that insurance was nit theirs, but yours. If we wanted the full insurance we had to pay them...extra 230 odd euros. Is this some sort of scam? Lovely cars but will not be using again.
Pros: Quick, easy to find.
Cons: Prices shot up from £500 to £800 over a week. My fault for not booking at the time though a rise by that much is robbery!
Pros: Efficient and competent. We were given a relatively new car. The fellow who received and checked our car was courteous and competent. Made it clear that car was returned without any damage.
Cons: The fellow who gave us the car told us to use diesel.He even wrote it down on the contract sleeve. When it came time to fill the tank we noticed the little green tag next to petrol cover indicating we should use 95 unleaded petrol. fortunately we followed the little green tag!
Pros: I was unimpressed by the lack of flexibility with main driver details and payment meaning we had to pay for an additional driver at the cost of €60 euros. And also the fact we ended up with a Cleo for more money.
Cons: There was also a problem with passports and collecting the car. Due to a delay with our flight we were trying to make the desk before closing.
Cons: I didn’t receive the car; I went two time and every time their office was closed and they don’t answer the phone. I ended up renting from another place and paying a lot of money due to last minute booking
Pros: So far awful. I’ve been charged for something that hasn’t been explained and was not part of my quote.
Cons: See above. I would like this resolved asap.
Cons: They made me sign an electronic document in an electronic machine to confirm the price of the rental and then this signature was reproduced on all type of documents which I hadn’t signed (for instance, the document listing the existing damages which I had not seen). This is illegal and of bad faith. I had to spend almost one hour to complain and get a proper damage document which I read and signed.
Pros: Everything but the one thing mentioned about what we didn't like.
Cons: Should be made clear that was at same desk as Hertz.
Pros: Car was fine.
Cons: Charging me a fee for a light scratch clearly not even cause by me.
Pros: Drop off was easy and efficient.
Cons: Car wasn’t very well cleaned, there wasn’t enough service people to help at pick up and the child seats were awful. They’re really cheap and badly made, I really don’t think they would be much good in an accident. Really poor
Pros: Everything was great, waiting one hour in cue for my turn to rent but that’s it.. great experience and return was amazing. Just park and people are waiting for you, give them the keys, they inspected the car. Thank you sir and that’s it
Cons: Waiting time, just 2 guys working and many people waiting to rent.. so I lost more than an hour..
Pros: clear and fast services
Pros: Everything happened as agreed.
Cons: All went well.
Pros: Friendly and professional agent, easy and quick pick up and drop off.
Cons: As menthend above
Pros: Not so pushy as I’ve had in the past trying to up-sell unnecessary add-ons
Cons: Nothing of note
Pros: All very efficient
Cons: Had to wait 45 minutes to see an agent - big queue and only two working with each person taking over 10 minutes to complete their paperwork
Pros: Didn't deal with dollar
Cons: Don't no. Haven't dealth with them
Cons: That you cancelled the reservation and made a New one more expensive at the Airport
Cons: The insurance bought through Discovery Cars was not recognised by the rental car company at the desk. Hence, we had to pay an additional 87€ for car insurance.
Pros: Absolutely everything
Cons: There was damage to the car, which we had to insist was photographed by Dollar prior to us taking the car when we collected it. It had not been noted previously and we did not want any issues when we returned the car.
Pros: East and efficient service. Great shuttle from the airport.
Cons: Blocking the money on the credit card more than 1 day after car returning. Dificulties in finding the rental desk, no any signs in airport.
Pros: Clear conditions and a trouble-free car and procedure for the rental
Cons: The shuttle service needs to be more organised at the pick-up. People that had been waiting longer were not getting the shuttle due to people jumping their turn.
Pros: Great fast service
Pros: It was seemless
Cons: Car didn’t have gps
Pros: The lady from the desk was nice at the pick up.
Cons: The car was dirty when we picked it up, and when we brought it back they tried to put on us a tax for cleaning. They said it was written in the contract, but there was no such thing, is a scam.
Pros: Recogida del vehículo eficiente
Cons: Pese a contratar el seguro premium, dollar bloquea 820€ en la tarjeta de credito
Pros: Helpful staff
Pros: Polite, quick and friendly service
Pros: Good service and car
Cons: Finding the courtesy bus at the airport
Pros: Nice car. Quite quick service.
Cons: Rental agreement form filled in incorrectly. Very slight mark on wheel rim used as an excuse to charge us €95. We have our own insurance for this but a pain to claim. Damage so slight they won't bother repairing it. It's a money making scam!
Pros: quick and easy pick up and drop off
Pros: The fact they provided an electric option is a bonus, but they need to be far better prepared.
Cons: No RFID card added, no charge info for the networks No CCS adaptor on the car - therefore, couldn't rapid charge Car failed to charge off the granny charger
Pros: Efficient and friendly
Cons: Airport signage to the off-airport pick up could be better
Pros: Everything was as youbwould expect. No problems.
Cons: Se above.
Cons: It was very difficult finding where to catch the shuttle from the airport to the Dollar Rental location. No signs anywhere.
Cons: Everything excellent no Issues
Cons: get the relationship of Dollar, Thrifty & Hertz straight and be transparent who does what
Pros: Robert, the assistance guy, was fantastic. The overall experience was also great. Super short waiting times, super nice staff, uncomplicated and great value for money. Really the best car rental experience I've ever made.
Cons: has no office at the airport
Pros: They didn’t have the car I reserved available so the only options they provided was a really large car that couldn’t make it up the drive where we were staying or an “upgrade” that they charged extra for. They couldn’t provide the car I rented to annoying that I was charged extra to get a similar car or get a tank. They are off-site so shuttle van is painful.
Pros: Great and prompt service provided by Dollar but very negative experience with DiscoverCars. Mini bus runs every 15mins. Easy to find and good location near airport. Drop off was very quick and straight to airport. Car clean.
Pros: The reps were really nice. Gave us the choice of two car options.
Pros: Car, condition, efficient return
Cons: Confusion about shuttle pickup and length of trip to station
Pros: quick and they didn't try and sell me insurance I didn't need
Cons: was very good - didn't love the car - but thats the car not Dolloar
Cons: not able to pay for the rent with different card than for the deposit
Pros: Good car, Good value, Generally efficient operation
Cons: No instructions on how to find shuttle at airport on arrival. Wasted 20 minutes walking in circles dragging our luggage before agent from another service directed us back to correct location.
Cons: Only issue is that it’s not clear where the collection point is at the airport
Pros: New car & bigger car for a price of a small car, super fast check out, friendly staff.
Cons: On the airport they would need sign where to wait for shuttle.
Cons: Easy system
Pros: Super nice guy at the counter
Cons: We received a child seat on top without charge - amazing
Pros: Quick and easy
Pros: It would be great that directions about key box would be on ordering office also, it took me 5min to find the box.
Cons: We got robbed from the car as the car doesn’t have any security and no one said it was the island of theath
Pros: Easy going people. Quick and good value for your money
Pros: Easy to go off airport to collect car.
Cons: Like all car rentals it is so much more expensive that it should be.
Pros: Responsive to me pointing out damage to the car
Cons: Lack of info about where to pick up shuttle bus.
Pros: Quick and efficient. Did not try to force extras such as insurance
Cons: Not easy to find transfer bus
Cons: no me han devuelto la fianza sin ningún motivo.
Cons: The service was excellent but the price was very expensive.
Pros: Fast and effective
Cons: all was good
Pros: Drop off was efficient
Cons: 1. They made me drive an hour back to their office to sign an extension to the renal 2. They charged my credit card for the deposit instead of using a hold. They didn’t tell me and as a result I incurred a large FX fee from my bank 3. Overall check in process was very slow