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Click&Rent at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I've rented a car from Click&Rent. It was a very good experience. The car and the service were good, the price was low. Everything went smoothly. I'll choose Click&Rent again next time.
Pros: Drop off was super efficient
Cons: The car had some dents in the door. They refused to note it on the agreement and asked me to take pictures on phone as proof.
Pros: Everything was easy and the service excellent.
Cons: Easy to deal with
Pros: Nothing apart from how crafty they are
Pros: They were professionals, no unnecessary questions, the drop off of the car was performed in 2-3 minutes (including the waiting time for the taxi).
Pros: Very clear explanation of the car rental policy and the points that needed to be aware of during the rental period.
Cons: Pitty hard to find the waiting area for the shuttle service at Palma de Mallorca Airport. Clearer direction is needed.
Pros: Really friendly and helpful people.
Cons: Shuttle bus pick up was disorganised- not obvious or easy to find or know where to quies.
Cons: Bad people. Aggressive, hostile and unpleasant. Refused to provide important documentation in English, and became hostile when I used google to slowly translate it, saying I was “wasting his time” and “should be able to understand Spanish”. Clearly attempting to use confusing language, and be unhelpful in order to confuse us into believing their additional insurance was mandatory and that our insurance would not cover us.
Pros: Ease of Car return process
Cons: I reserved a Range Rover Evoke and instead got a small Volvo SUV.
Pros: Click&rent is a Criminal & Scamer Company
Pros: Quick, price
Cons: 1000€ of insurance deposit is not little money
Pros: It’s was very good.
Cons: The are Not Many Choice, Variety of Cars.
Cons: Arrogant and unhelpful
Pros: helpfulness of the agents
Cons: the car was a little bit beat up
Pros: They were friendly, professional. The car was nice, fresh, good looking. Would recommend
Cons: Nothing. Everything was alright
Pros: fast car pick up and drop off
Cons: NO ROAD SIDE ASSISTANCE THAT WE PAID FOR.
Cons: Slow at check in took too long
Pros: -the condition of the car -the quick procedure and the fastness of the agent at picking up the car -
Cons: -the extra charge tax if you intend to drop off the car before the time you have previously set up (even if it is in the same day)
Pros: Easy to rent and easy to pick up. Nice and new car
Cons: I didn’t like that there was a deposit of 1005 €, even though I had bought full insurance when renting the car through Discovery cars
Cons: Good service
Pros: The man was very helpful and spent time giving us some good recommendations for places to go.
Cons: It was just crowded with people waiting
Pros: The car was affordable from the company.
Cons: The agents will asking for more money that was quoted when i booked it. Also, the agents were so slow and took nearly 30-45mins for me the sort out my car.
Pros: El personal muy amable y eficiente. Nos fieron el coche esperado y el servicio de devolución fue rápido.
Cons: Tienen mucha demanda, lo que se traduce en largas esperas para recoger el coche.
Pros: The only good part was that it was quick when dropping the car off, ensuring we had plenty of time ahead of our flight.
Cons: Pick up was very slow
Pros: Lovely customer service,great value for money.Would definitely use again.
Pros: Nothing useless
Pros: Nothing they cancelled my order and refused to give me a car
Pros: There were some scratches on the car but overall good
Cons: There were some scratches on the car but overall good
Pros: Friendly Staff, Quick Drop off Process, Nice Car
Cons: Overall wait time to collect the car was over an hour.
Pros: Nice new car, easy drop off
Cons: Took a while to find out where shuttle bus went from at Palma airport
Pros: I had made reservations online and the agent found a cheaper option
Cons: Everything was fine
Pros: Very perfect car rental agents
Cons: location of car out of the Aéroport
Pros: Car was nice
Cons: The customer service was pretty bad, lots of misdirection and attempts to oversell you cover etc. I can see why there are so many poor reviews.
Pros: Fast transport from the airport to car pickup facility. Fast initial handling. Fast drop-off.
Cons: Description of the place where one should wait for the shuttle bus. It would be easier to find the place using GPS coordinates- Everybody has some kind of mobile device with GPS service. Instead of trying to explain using long sentences provide additional coordinates for those that can use these to locate the approximate position of the shuttle bus service. One should be cautioned to make detailed photos and videos of the car prior driving off with the car. It will be crucial when returning car.
Cons: I ordered insurance with DiscoverCars, but was suddenly asked a much higher price at Click & Rent, which I declined. Totally overpriced for scratches.
Pros: The car was nice.
Cons: The old/dirty car seat that was provided. The lack of car seat in the shuttle bus. The time it took to even speak to somebody about our rental. The lack of care/concern from the staff. The location being away from the airport.
Pros: Easy process to collect and drop off the car. Friendly staff
Cons: It was hard to find the shuttle bus location at the airport. We only saw it when a Click & Rent bus happened to arrive.
Pros: Quality of the Car
Cons: Payment involved when delivering the car out of business hours. If it's a service in relation with the airport, it should be 24/7 (as the flights are) and included on the rental price.
Pros: See above comments.
Cons: No clear pickup place at airport.. unlike other car hire companies.
Pros: Car had been washed but had picked up dust while parked
Cons: Reasonably efficient
Pros: Mario at Click and aren’t was so friendly and helpful. Renting a car in Mallorca was a must!
Cons: They tried to charge me for damage to vehicle that was already there when we picked it up and after I had already purchased additional insurance to cover me from potential damages.
Pros: I had a terrible flight which was delayed and then my baggage was lost. I was over an hour late getting through to departure door. No transfer bus or help available. I was dismissed as a ‘no show’. I had to get a taxi to port de pollensa with my child at 1am
Cons: No one was contactable to tell you about my issues as I think it was so late. Miserable journey made worse by then arriving after the agreed time yet unable to tell you and then left without transport. Added 100 euros onto my visit to Mallorca after having barely set foot there.
Pros: The agent that took care of my rental was courteous, accommodating and very personable , I love her !
Pros: The guy at the desk was SUPERB when collecting the car. Very impressed.
Pros: Fast and competitive rates
Pros: Efficiency, ease of pick up and drop off, trustworthy, easy, friendly and non pressurising staff
Cons: The car seat looked very old and we felt worried using it
Pros: Return fast & easy
Cons: Extremely long wait times to get my car
Pros: Efficient service
Pros: They were efficient
Cons: There were no signs at the airport indicating where the Click&Rent shuttle bus picked up from. There was far more minor damage on the car than was indicated on the rental agreement form. This was questioned when we returned the car and if we hadn't taken loads of pictures when we picked up the car, I'm sure that they would have charged us for these.
Pros: we were delayed. The rental company sorted everything so we could pick up car after hours.
Pros: Very friendly staff and can rent with debit card but you'll need to pay the compulsory coverage and a deposit which is fine and turns to be cheaper deposit than renting with a credit card
Pros: Car hire can have a bad reputation but this service completely changed our minds. The whole process was easy. The staff were accommodating. The car was perfect and it was obvious that in depth records were kept on the cars. We were worried we may be charged for a pre existing scratch in the car but this wasn't the case. Very very happy and would definitely recommend this service
Cons: It wasn't clear that you needed to get a ticket when you entered the building. We stood waiting for ages without realising. Then another person got a ticket and was served before us though we were first in the queue. At that point we realised a ticket was needed and we got one.
Pros: Pick up and drop off were extremely efficient
Pros: Fast and efficient. Car was brand new.
Cons: Asked at the desk for an automatic and was told it was, but when I got in the car it was manual. Couldn’t be bothered going to the queue again, as it was a bit longer, so I kept the manual.
Pros: Very helpful staff
Cons: Slow queues
Pros: Rental agent was very efficient and friendly
Cons: We wait for quite a long time.
Cons: I selected full DiscoverCars insurance for each day which clickrent guys didnt give us and told us now its not possible to take that insurance. Rather pay £100 extra to get there own insurance
Pros: I had new car in good condition. Personal in pick up office was friendly.
Cons: Also I did reservation for car in internet, The rent company did not seen my datas and I needed to fill it once more. I would prefer to take pictures from car with Click@rent stuff before pick up. It tokk a little time to find the shuttle bus from airport. I would have more time and exact information about insurance and time about my creditcard money refund
Pros: The employee who helped us was very helpful and willing to find a solution for our problem.
Pros: Lovely helpful staff, good bus shuttle service
Cons: Length of time spent in the queue
Pros: personnel tres aimable
Cons: j'ai eu le vehicule prevu
Pros: Click and rent were great but I had to place a separate booking with them as the one placed with you had been cancelled.
Pros: Very quick and efficient
Cons: Some marks on the car seat
Pros: The agent who served me was able to provide me a car for the entire time I was in town, rather than the initial shortened rental I'd agreed to. The car was clean, in good condition and my contract included additional insurance coverages NOT initially provided.
Cons: I waited for more than one hour in and around the lobby waiting to pick up my car. The ticket machine was regularly out of order and the agents that came out to repair it were not friendly, outside the protective confines of their counters. Oh and the airport return shuttle service was not orderly. No lines or instructions were provided, leaving passengers to argue about who was first or should be allowed on the next shuttles.
Pros: The most courteous service I have ever got from a car hire company
Cons: Slow to unblock
Pros: easy process nice efficient people brilliant car
Cons: just got lost using google maps to drop off - it took an hour to find the drop off centre. however it was quick and easy once we got there,
Pros: it was not clear we are at click rental, the booking was at discover cars
Cons: Show all Cost on the website and do not add any hidden cost at pick-up.
Cons: I SPENT 2H TO PICK UP THE CAR THAT I PREVIOSLY RENT
Cons: Price, location, waiting time
Pros: Everything else went really well.
Cons: Waiting time to get the car.
Pros: Friendly service and helpful on pickup.
Cons: Difficult to find pick up van.
Pros: Prompt and very regular shuttle
Cons: Car was badly scratched
Pros: Impossible to find a shuttle bus at Airport and did not get car in end, so went to Hertz instead. Poor all around. Will never use again
Pros: Not massive queues in 2022, like they were in 2019.
Cons: They have not returned my fuel deposit.
Pros: quick and easy
Cons: long ish wait to pciuk up car, but process once started was very straight forward
Pros: Nice help full people at place.
Cons: To accept even cash not just credit cards.
Pros: Really friendly and helpful. Made the whole process easy and the lady who served us on collections and the one who took the car back we’re both brilliant.
Pros: Platba se strhla několikrát
Cons: The thing about the passport
Pros: The car was great, pick up and drop off easy.
Cons: They were a bit pushy and unclear about the difference between required insurance and optional insurance. Didn’t feel like I had free agency and full information to make a good choice for myself.
Pros: It was all good.
Cons: No problems
Pros: Pick up from airport, drop off service was quick.
Cons: Although the “Click&Rent” policy states that car will be provided with full tank of fuel but the car I was provided with had 75% of the tank filled with fuel. Although when I dropped the car the tank was 100% full. No money was refunded for the extra fuel that I put into the car. I have documents to prove the above. Car showed that it could run for 760 km at the time of collection but when I returned it was showing that it could run for 940 km. No money refunded for extra fuel that I provided.
Cons: Pushing insurance when already FULLY covered with threats of costs for scratches when online agency protects against, but they just don't understand.Time to collect car was one hour. Problems taking deposit and payment by card. Car was diesel and surcharge added with no option. Car was old with 26,000 km on clock. Disappointed and felt tricked.
Pros: Efficient and clear.
Cons: Struggled initially to find the minibus
Pros: The car was nice and new, had no problems with it at all
Cons: Pick up was an absolute disaster, we waited quite a while for the shuttle bus and it's not very clear where the shuttle stops. Once we got to the rental office, we waited almost an hour and a half to get the car, which wasn't ideal when travelling with a small child.
Pros: Shuttle bus to and from airport was convenient.
Cons: The car hire price seems to be very cheap online but when you get there and add on £25 per day insurance it soon goes up, but that being said for what I paid and the car I got it was still a good price they offered me a free upgrade of car to what I had booked
Pros: Very clean and good car, good service.
Cons: Only point is communication with the local dealer was difficult, since our plane arrived earlier but the shuttle passed by anyway,
Pros: the shuttle bus about 7 minutes to and from the airport was easy, very pleasant and polite driver
Cons: very rude desk representative, did not have patience with us, did not like any questions, did not offer even a basic local map, did not know if the car had GPS. Most importantly, he did not explain why we were being charged a second time for the rental after we showed the Discover Car voucher that stated clearly that we already had paid in full online and owed "$0.00 at pickup.". He told us, "what did you expect, to get a car for free?" then put the key on the counter and walked away from us.
Pros: Pleasant staff.
Pros: Drop off efficiency and friendly
Cons: Very slow at the pick up.
Pros: so easy , usually pick up a car at terminal , but no queuing and no crowds of people to deal with with Click&Rent . Hope to use you again
Pros: Answered all my questions. No disagreement about pre existing damage.
Pros: The car was as described and in good condition
Cons: Used Amex for the initial online deposit of £13 with the rest to be paid on collection. When I collected, Amex was then not accepted for a credit card so I had no card to secure the 1500 holding deposit for damages. This meant I had to take out an extra insurance of €20 a day making the value very poor. Why can you use Amex online but not for collection?? Also it took over an hour in a queue to see the rental agent.
Pros: The representative was efficient
Cons: Having to wait 1.5 hours to see a representative was terrible. Also spanish tourists were given priority
Pros: Polite and friendly. Great car more than what we expected. Handled a difficult situation regarding vandalism well and put us at ease so to enjoy the rest of the holiday.
Cons: Difficult to find the shuttle bus so keep an eye out. This causes a back log of people trying to use the bus and delays picking up the car.
Pros: Dropping off was much more efficient than collection.
Cons: Attitude of agent when additional insurance cover was offered to me. Clearly commission based. I didn’t feel the car I received was the same category as the one I ordered, making it overpriced. Car settings were all in German, a language I am unable to speak. This should have been set to my language on handover. Waited for ages to pick the car up. Car had damage that was not pointed out to me or recorded on the form. I noted this before driving away but it worried me all holiday
Pros: Nothing abnormal
Cons: 40 euros for dropping the car at 7:45 which is considered out of working time, while they are already working !! I don't know why
Pros: The car was clean and in good condition.
Cons: There is many hidden fees that you make you pay once you’re at the desks. They force you to get insurance or pay 2k deposit on a card. When returning the car, if you do it before 8am you have to pay an additional fee (even though they are open). The earliest they open is 6am so if you have an early flight, good luck returning the car… won’t happen until 6am
Pros: The car worked fine.
Cons: The confusion I felt in trying to find the Click&Rent building, the extremely long wait to pick up my car, that I ordered a GPS and didn't get one, that I was responsible for documenting damage to the vehicle.
Pros: Very good prices.
Cons: Well the car had a lot of scratches so I was a little concerned but they didn't charge me for other scratches that were there before. But be careful when you run make sure you take pictures
Pros: Very easy to drop the car back. Quick and hassle free
Cons: It took an hour and a half to get our car. I don’t see the point of having a pick up time if it’s just a queue process when you arrive
Pros: The agents spoke English perfectly but we were told that the rien payment we made online was not to be deducted from the final cost ( as indicated online ) and we were also told that the insurance we took was useless and ended up paying 300 euros more than what was indicated on the contract . The car had technical problems when shifting gear .
Cons: Please see the comments above
Pros: nothing. slow, rude and unorganized
Cons: slow rude and unorganized
Pros: Cheats customers, deducts money from a credit card after the trip without any explanation.Does not resolve any claims.Do not recommend.The company of fraudsters.
Cons: Cheats customers, deducts money from a credit card after the trip without any explanation.Does not resolve any claims.Do not recommend.The company of fraudsters.
Pros: Location of service off airport and rental return was efficient and well organised.
Cons: Slow booking out process
Pros: good car
Cons: long wait to pick up car
Pros: good car
Cons: On pick up, waited 45 minutes for the van to come and there was barely enough room for us. Others had to be left behind. Then at the counter, had to wait an hour. After a long journey, this is too long. I would not use discover again because of this.
Cons: Super expensive
Pros: Efficient, easy to deal with
Cons: Not easy to find the bus stop in the airport. They should have a sign or similar
Pros: Effective shuttle-service and key hand-over system, new clean cars. No feeling of being "cheated" to buy extra services.
Cons: Price was high when I ordered the car - double the price as "normal"
Pros: Was efficient, the return was quick and we had a good experience
Cons: Only that they are off airport so you have to factor in finding the minibus and the time it takes to get to and from their site (which is same for all off airport providers)
Pros: friendly service
Cons: Longish wait to pick up
Pros: Car damaged and very unfriendly staff
Pros: Easy and simple process at pick up and drop off
Cons: Everything was ok
Cons: The worst car agency ever. They try to get money from everything. They obliged us to pay 80€ for insurance because we hadn’t credit card. They charged us also 40€ because we return the car early in the morning. Unbelievable!
Pros: Long queue to pick up car. Over an hours wait
Pros: Car was in good condition. When I got a flat tyre it was very easy to arrange it to be fixed and I wasn’t charged.
Cons: See above
Pros: awful. See note above
Cons: They are con artists1 See note above
Pros: I give by mistake my son credit card and they change the reservation under her name even Bering under 26 so you charge more an put me the owner of the reservation as admitió al My daughter even dont drive manual cars
Cons: How the stole money to customers
Cons: Too picky looking for non existing scratches
Pros: The staff was very honest and fair. The roof our Mini broke on our way back. They had a look at it and agreed that it was not our fault. Also, the car had a dent that was not marked in the papers and we also did not notice when picking up, to be fair, we thought someone had hit us during the trip and we were ready to pay for it, but the staff made a point of going through photos and noticed it was already there. We were not charged a penny!
Pros: The car was in good condition and clean.
Cons: You have to take a shuttle from the airport to get the car, which only holds six people but there are dozens of people waiting for the shuttle which comes every fifteen or twenty minutes, then we waited about an hour at the rental place. When we returned the car the rep that checked our car claimed we damaged the car and pointed to a tiny scratch that was only 2 or 3mm and charged 360€ for the damage, which was more than the cost of the car for the week. We know we didn’t scratch the car.
Cons: They do not review the car to pick it up, you must take photos of the problems. The car had a problem, it did not close, a towing service was necessary and they charged 180 euros for this service even if the car was parked (not road assistant). Hopefully I booked full coverage and I am waiting for reimbursement. To leave the car the reviewed all carefully and demanded me the photos, hopefully I had them and I did not forget anything!... There is not client attention telephone number, only mails
Cons: Don't accept American express. Charged extra for additional driver, instead of changing main driver name - said they could not do this, even though its a simple task. Charge extra for not having a credit card, ended up paying £150 extra than quoted online. Will charge for anything, novice driver, young driver etc.
Cons: No signs to find the pick up van at the airport--we waited 30 minutes in the heat until there was a van with space for us. We waited another 45 minutes to get to the rental counter. The returns system is a scam--if you want to return the car before 0800, you have to pay 40 euros, so if you have an early flight, you must pay. Finally, I was charged an eye-popping $1200 for cosmetic scratches without an itemized bill to explain how they arrived at that outrageous number. Never again.
Pros: same as above
Cons: extra pay for "out of office hours", but I understand. Waiting for the shuttle.
Pros: You are very fast! Nice job!
Pros: It was quick and the persons were really nice.
Cons: Nothing, I am ready to book again
Pros: Pick up time was 45 minutes. All other was great!
Cons: Nice personell
Pros: Drop off.
Cons: There was one Russian man at the pick up who cursed in Russian to my husband, he probably thought we didn't understand. When my husband asked what he said he just replied "it's a nice day outside". When we explain to another member of the staff that waiting this long with 2 young, hungry and tired children was really hard, he just replied "It's not my problem that you have kids!" Seriously, stay away from this place! As long as you don't want to pay those 40 euros to skip in line.
Pros: The Man in Majorca was so friendly kind and very helpful.
Cons: Nothing at all.
Pros: Friendly staff. Better car than expected
Cons: Not so easy to find the shuttle
Cons: Super unfriendly desk service which took very long as well. Not informational, only trying to charge you extra (by lying). Car was OK, but lights were not set properly and window cleaners were broken (and we had to buy the liquid ourselves)
Pros: The shuttle process and drop off were easy
Cons: The wait and confusion and all the extra stuff at the beginning before we received the car
Pros: car quality
Cons: sneaky commercial blackmail practices
Pros: people at click rent were great
Cons: we were robbed and although it is not the renter's fault or responsibility, as we heard many others that had been robbed from their rental cars, we believe a warning would be very important
Pros: Efficient and helpful.
Cons: I would like to have rented a van after I returned the car. There are vans offered in the web, but they do not seem to exist in the premises. The only vans there are for just for passenger transportation, not for cargo.
Pros: Drop off was very smooth
Pros: Appalling. We hired 2 cars for 170 euros apiece and were told in collection we would need to pay 555 euros for the second car as we hadn't provided the second driver's details at the time of booking.
Cons: See above. Our experience with this company cost us a fortune. Please check reviews before booking with them. We were one of a long line of holiday rental customers arguing with them about their exorbitant hidden fees.
Cons: The wait was too long No flexibility with the contract Inability to take credit card payment over AMEX for deposit Inability to take credit card payment from my wife (not main driver)
Pros: Terrible service
Cons: when we pickes up the car they wanted more money, fees for oil and for the tank! Not just what we rented
Pros: Nothing really to say other than when we finally got the car it was ready to go.
Cons: The queue was 20-30 people in front of us and waiting was outside in the direct sunshine with not seats or water.
Cons: We received another car. We paid for cabrio and received normal car
Pros: Quick Pick up and drop off service
Cons: Long waiting time at the counter.
Pros: Only the drop off. Nothing else to recommend it
Cons: The company’s inflexibility and unwillingness to switch the main driver so that we didn’t incur higher costs
Cons: Explained above.
Pros: Friendly staff
Cons: The hidden "refueling fee!"
Cons: The fee advertised turn out to be half of what I actually had to pay Click rent who I then booked through were awful. Rude, terrible customer service and am still waiting for my deposit to be refunded
Pros: Hard to find anything
Cons: The fact that they said my booking wasn’t viable so they had to make a new booking which was mich more expensive they then also added insurance but didn’t clarify and insisted it was part of the daily fee. I booked a car for €170 and ended up paying over €300. Never ever ever again. You guys are a scam.
Pros: Clean office.
Cons: Took far too long to pick the car up. Car rental office opens at 8am. Our flight was at 10am. Tried for two days to call click rent to arrange to drop the car off earlier. No answer on telephone. Arrived at the office at 7.30am and asked a very aggressive member of staff if we could drop car off early and was given a point blank “no”. Not very helpful at all. Would definitely not use click rent again in the future.
Pros: First car had a mechanical problem. I had to return and they changed by another
Cons: Car pick Up time more thank 1 hour, including many time waiting for the Transfer First car had important mechanical issues. Never should be delivered as was You are charged with 31€ regarding some fuel task that Is totally ilegal. They pushed for an additional full coverage when I had already bought one. If I sum up these things, the final price os similar yo the main companies (goldcar, Europcar,..) and you can pick the car at the terminal.
Pros: The drop off went ok
Cons: Always delays getting the car. Always insisting on the inhouse insurance even though I have at least 3 other zero deductible policies between my insurance company and my credit cards. It gets really frustrating every time being forced to double the rental cost to buy another policy. Just crap.
Pros: Quick and helpful
Cons: Occasional risk of queues
Pros: Dropp off was fine
Cons: See comments above
Pros: Offered good price.
Cons: It took ~40 minutes to pickup a car, agent was talking over the phone while "serving" me, afterwards tried to convince me buying their insurance; car itself and its condition didn't matched expectations.
Pros: the ease of sorting a new car when we had an accident in the original one
Cons: The hidden costs - charging to refuel the car is ridiculous
Cons: Super slow service at pick up. Rude bus Female driver that picked up at the airport
Cons: See above + additional VIP fee or even longer waiting time
Pros: Nothing - it was horrific.
Cons: Rude staff. Disappeared every 5 seconds. 6 people working (not including cleaning staff), and only 2 at the desk helping some 50 people standing in the car rental shop. Ticketing system is bullshit if others are able to pay ANOTHER 40 EUR to effectively 'skip the queue.' Daylight robbery.
Pros: Long wait to pick up the car
Cons: A lot of hidden costs for extra insurance, fuel, was charged 31 Eur for filling up the tank fee although we did it ourselves
Pros: Gave me a good car
Cons: Slow service
Pros: very helpful, efficient, great car, even if a little sandy on pick-up.
Cons: can't fault them!
Cons: Poor custom service, poor communication of policy, difficulty finding desk, inefficiency of agents.
Cons: Long wait when picking up car due to agents trying to sell additional insurance to customers although many had already arranged this through a third party. I was told by staff that the additional cover that I had taken out from discovercarhire didn’t cover me and that I had to take out there insurance. The member of staff wouldn’t listen to me or the others when it was explained that they didn’t want extra cover. When I didn’t take the extra cover out the staff member was rude and dismissive.
Pros: Clean car, free upgrade as car wasn’t available.
Cons: Hidden charges. Pressure placed on me to take additional insurance policy, made me feel stupid because I didn’t take this out. Unclear when and where pick up bus would come to take me to the car pick up point.
Pros: It was generally slow
Cons: Too slow and confusing
Cons: The car we booked was stated as a 7 seat with room for 3 suit cases. On arrival we were given a 5+2 seater and with the rear seats up there wasn’t even space for 1 case. When we complained we were told that was all that was available. We ended up having to pay €160 in additional taxis as we had no room for any luggage.
Pros: The car we rented was clean and reliable.
Cons: Click Rent wasn't at the airport which was a disappointment. Still, we thought finding and taking the shuttle would be fine. It took over an hour for a shuttle to come pick us up upon arrival. We called the office and they kept saying the shuttle was on the way, but it wasn't. Then we had to pay a late arrival fee when it was Click Rent's fault that we weren't at the office before 8 pm.
Pros: value for money
Cons: quite hard to find the mini bus pickup when we arrived at palma Airport
Pros: personable throughout
Cons: rude staff at collection point. When we went to pick up the car they just sold around laughing while we waited to be served, despite there being no queue. very unprofessional. Didn't read documents properly so hadn't prepared child seats. When finally got child seats they were unsafe and very dirty. not suitable for ages and price paid for them. refused to fit them in the car for us. On returning the car, the transfer back the airport was dangerous. driver speeding and swearing at other drivers.
Pros: Good service
Cons: Expensive had to pay an additional £400
Pros: Clean and new car, however was to small for the promotional ad in the web, because it said it could fit 3 luggage’s and it did not
Cons: Phone is terrible, un hidden fees that makes rental expensive, waiting time in airport for bus to pick you up. No airport desk for convenience
Pros: Quick, efficient and courteous
Cons: The car had poor wheel alignment, pulling to the right : on return, the staff member seemed to be aware of this. Yet you still leased out the vehicle without reference to this.
Pros: Car broke down and they sorted it fairly quickly
Cons: We could not find the area to get the bus when we got to the airport. Need better signage
Pros: Nice clean car, good value
Cons: There wasn't a clear area to find the shuttle to the car rental facility, we found it by luck. Picking up the car took almost 2 hours! far too long a wait for a reservation we had made a month in advance
Pros: cooperative workers at Click
Cons: long waiting line, long processing period
Pros: Smooth transaction of car rental sale.
Cons: When I arrived at click and rent, it took over an hour in the queue before I was seen
Cons: You falsely informed that the car hire company was based AT THE AIRPORT but when the booking was taken I found out I needed to get a free shuttle to a location approx 3km away. Please try and be factually correct when advertising a product as this was misleading from yourselves
Pros: I didn't like
Cons: That you took initial fee for car reservation but in the final contract this amount wasn't shown.. And I took full to full fuel, but you made my holiday start terible. After I drive I saw it wasnt full and was almost empty.. so I lost abround 40 €. Early in the morning I called to the given number but nobody responded to me from the main office
Pros: Friendly agents. No fuss or pushy upsells.
Cons: The car had over 35 scratch marks and was only moderately clean in the interior. The pick-up took over 45 minutes with a sizeable queue at the rental desk at 11pm on arrival.
Pros: Cheap "quoted" price
Cons: Additional "stealth" charges
Pros: return was efficient but, left with a concern that a further charge may be taken from credit card even though they have confirmed in writing that they are content.
Cons: overzealous sales. Poor condition of cars.
Pros: Nothing did not pick up the car as coach never turn up (for at least 30 min)
Cons: nothing will never used them ever again
Cons: friends were there at the same time, they had a nicer newer car for two days longer and the same price with holiday autos. The car was in a bad state with a lot of scratches, the documentation of them was totally incomplete and took 45 min to sort out. The service and oil change warning lights were on in the car at pick up, the agents told us that was normal, as they did the service regularly and on time themselves but did not have the equipment to reset the warning light. not confidence inspir
Pros: Drop off was really straight forward. Very quick and simple.
Cons: It took quite a while to sort out all the paper work. As previously stated we did not get everything that we booked.