Palma de Mallorca Airport (PMI), Mallorca, Spain - Balearic Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Click&Rent at Palma de Mallorca Airport

Carrer de Can Rius, 5, 07199 Palma, Illes Balears
0034 971 730 696
Pick-up instructions
Our vehicles are provided at our office next to the airport located in the Polígono Son Oms, Carrer Can Rius, 5, Palma. To find our courtesy bus, you must leave the arrivals terminal between doors B and C. Then, you must walk through the mechanical gangways towards the parking building. Once you have passed the taxi area, on the right, you will find our courtesy bus.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Period outside of business hours
Mon:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Tue:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Wed:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Thu:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Fri:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Sat:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Sun:20:01-21:59; 22:00-23:59; 00:00-06:59; 07:00-07:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Hyundai i10
May 24, 2024

Pros: When we got to the desk it was quick and easy. They were great at explaining what to expect and what was covered in the rental

Cons: We waited 2 hours to pick up our rental because we arrived in the evening and they only had 2-3 people working which really took a longer time to pick up.

France
Seat Ibiza
May 17, 2024

Pros: Véhicule propre à l'intérieur mais tout rayé et cabossé à l'extérieur, à nous de prendre des photos pour éviter la responsabilité au retour car pas d'inventaire à la remise du véhicule ce qui nous a inquiété

Cons: Pas d'état des lieux à la prise en charge

Slovakia
Peugeot 5008 5+2
May 16, 2024

Pros: Good price, nice and helpful staff, car in good condition.

United Kingdom
Volkswagen T-Cross
May 12, 2024

Pros: Quick drop off…good transfers from and to airport

Cons: Paying an out of hours fee when still open and taking / dealing with bookings…

Ireland
Fiat 500
May 11, 2024

Pros: Very quick and easy service

United Kingdom
Mercedes Benz A Class
May 8, 2024

Pros: Nothing

Cons: The Company did not have the Mercedes I had booked and then forced me to another car which was not as good and also quite old with several dents and damages throughout the car.

Netherlands
Seat Ibiza
May 4, 2024

Pros: Quick support

United Kingdom
Volkswagen T-Cross
May 2, 2024

Pros: Jice car

Cons: Safety, hidden charges and forcefull upselling

Switzerland
Volkswagen T-Cross
April 25, 2024

Pros: Car was almost new and in very good shape for the price.

Cons: It could be easier to locate the shuttle bus at the airport

United Kingdom
Seat Ibiza
April 20, 2024

Pros: Mainly quick, easy and efficient. Shuttle service was very convenient, it just would have been nice if there was a map locating their vans that pick you up at the airport as we originally couldn't find where it was located.

Cons: The service was great, the only "issue" if you like was it was a bit scratched and dented, so did worry a little that we'd get the blame for some of them

Bulgaria
Volkswagen Golf
April 19, 2024

Pros: I loved the whole experience!

Ireland
Fiat 500
April 18, 2024

Pros: Clear instructions

Cons: Far too slow picking up the car

United States of America (USA)
Volkswagen T-Cross
April 17, 2024

Pros: Cheap

Cons: Pickup/dropoff location was not at the airport. Car was a monstrous piece of crap that smelled terrible.

Malaysia
Hyundai i10
April 16, 2024

Pros: The agent there is very helpful, he explained everything in details.

Cons: It just the line was very long, but it was Friday evening, so it explained why the line is long.

Poland
Volkswagen T-Cross
April 8, 2024

Pros: Fast, affordable and clear.

Cons: Everything was fine.

Switzerland
Volkswagen Golf
April 3, 2024

Pros: Easy, affordable

Cons: High deposit

United Kingdom
Seat Ibiza
April 3, 2024

Pros: Whole experience was first rate

Germany
Fiat Panda
March 18, 2024

Pros: Smooth transition between pick up and drop off

Cons: None I can think of

Canada
Citroen C3
March 17, 2024

Pros: Nice vehicles in very good condition

Jersey
Smart ForFour
March 14, 2024

Pros: Most of the representatives could communicate in English

Cons: The signposting to the returns area is poor.

Belgium
Audi A1
February 27, 2024

Pros: Fast and efficient

Canada
Opel Corsa
February 26, 2024

Pros: Friendly, fast, and efficient

Cons: When picking up vehicle, agent was too persistent pushing the purchase of additional insurance after i indicated i wasn't interested.

United States of America (USA)
Fiat Panda
February 25, 2024

Pros: Their process is efficient and easy. Everyone was friendly and drop-off was easy and quick.

Cons: It took a long time to pick up the car and the ticket process is a little confusing because it isn't explained.

United Kingdom
Ford Focus
January 7, 2024

Pros: On arrival I received excellent service from the rental agent

Cons: On my return I had to wait a long time for the bus to collect us for the airport.

United Kingdom
Volkswagen T-Cross
December 4, 2023

Pros: Was unsure about the transfer from the airport initially as I didn’t know when a transfer bus would arrive. However I only waited a few minutes. Pick up at the desk and drop off were both very efficient, friendly and polite.

Cons: Only possible complaint was that the charge for out of hours service didn’t appear to be made clear enough at time of booking.

United States of America (USA)
Ford Focus
November 22, 2023

Pros: The car.

Cons: It took me 45 minutes to rent the car! The agent was very aggressive in trying to sell me extra insurance for the car. Kept trying to use scare tactics and claimed that the insurance I purchased from Discovery was not enough. She said for example if the car was dented in a parking lot and the police would not come to file a report then my credit card would be charged 1200 euros! The insurance would have more than the total cost of the rental. It was a very stressful situation.

Sweden
Fiat Panda
November 19, 2023

Pros: It took a lot of time and then they scam us with own "necessery" cost and treants!

Cons: It took a lot of time and then they scam us with own "necessery" cost and treats!

United Kingdom
Citroen C3
November 6, 2023

Cons: Apart taking them over half an hour for them to sort m rental contract, everything else was spot on

United Kingdom
Mini Countryman
October 28, 2023

Pros: Quick drop-off.

Cons: Very long wait at pick-up - at least one hour. I then had to argue with the rep to get the car I ordered.

United Kingdom
Volkswagen T-Cross
October 28, 2023

Pros: very simple from start to finish

Cons: wasn't the car I originally asked for and I couldn't leave the parcel shelf at the depot as we struggled with fitting everything in so my daughter had to sit with it on her lap.

Slovakia
Fiat Panda
October 25, 2023

Pros: proffesional, friendly, easy pickup&return

Cons: too high deposit blocked on credit card

United Kingdom
Opel Corsa
October 24, 2023

Pros: Nothing

Cons: Everything

Canada
Volkswagen T-Cross
October 20, 2023

Pros: Time spent getting car. Ease of minimal paperwork

Cons: Rep up sold more insurance despite already purchasing some. I was upgraded to a larger vehicle but in retrospect the vehicle was too large to drive in most parts of Mallorca. I guess I should have known that but I wasn’t there before.

United States of America (USA)
Opel Corsa
October 19, 2023

Pros: car was great, agents were nice, Click&Rent office was nice, drop off was easy and pretty quick

Cons: Click&Rent could not find Discover Cars booking information so I had to pay for a new car rental through them, took quite some time to pick up a car, seemed like a lot of people in there had issues with their reservations (not sure if thats due to Click&Rent or from online booking services like Discover Cars)

United Kingdom
Citroen C3
October 13, 2023

Cons: The difference between what you told us and what actually happened was enormous and very expensive.

United States of America (USA)
Smart ForFour
October 12, 2023

Cons: The car made a high pitched squeeky sound the entire trip- it made driving with the windows down terrible on vacation:(

Israel
Mini Countryman
October 1, 2023

Pros: Return of car was great

Cons: Try to push full coverage

United Kingdom
Opel Corsa
September 27, 2023

Pros: Staff were quick and polite

Cons: Difficult to find the courtesy bus pick up point at airport. Having a pink sign on road side would help in locating where to wait.

United Kingdom
Ford Focus
September 22, 2023

Pros: I needed a bigger car at the last minute, and they accommodated it at the pickup, offering me a choice of vehicles.

Portugal
Fiat Panda
September 14, 2023

Pros: Easy to pick easy to drop.

United Kingdom
Citroen C3
September 14, 2023

Pros: Friendly and helpful staff, car in good condition.

Cons: Long queue and waiting time to pick up the car.

Belgium
Volkswagen Tiguan
September 13, 2023

Cons: There was a problem with the pickup, because the price stated different on the website than what they said at the pickup desk. The deposit was €4000 first, while we said we just have a slightly bigger car. We could change it when we took a higher insurance. It tool more than 1 hour to arrange everything.

United Kingdom
Mini Countryman
September 12, 2023

Pros: Very quick drop off inspection. Instantly received an email regarding returning full deposit

Netherlands
Fiat Panda
September 6, 2023

Pros: Shame that it isnt at the airport. So hard finding that little bus. The Panda is underpowered for the hilly roads so i suggest at least a 1.2 engine and not the little 0,9 ones.

Cons: The distance travelled to get my car.

Lithuania
Citroen C3
September 5, 2023

Cons: Booked Economy Citroen C3 or similar, received quite scratched Suzuki Swift with 45k km mileage (trunk 265 liters instead of 300 thus not possible to fit two large suite cases)

United Kingdom
Ford Focus
September 3, 2023

Pros: Drop off was easy, very efficient

Cons: The attitude of the member of staff we dealt with, because we wouldn’t take out extra insurance, we had purchased extra insurance with booking. A very upsetting start to our holiday.

United States of America (USA)
Mini Cooper Cabrio
September 2, 2023

Pros: Nothing

Cons: I waited for 5 hours to get the car. I got tired of waiting and the staff was very rude so I left. Never got the car.

United States of America (USA)
Fiat Panda
August 22, 2023

Pros: Friendly

Cons: Very Busy

Czech Republic
Citroen C3
August 19, 2023

Pros: Fast, and good client communication

United States of America (USA)
Fiat Panda
August 14, 2023

Pros: One of the agents was helpful but the rest were absolutly terrible.

Cons: The customer service, the false advertising that the retnal car was at the airport, the excessive charges for filling the car up one notch, and the overall business model.

United Kingdom
Fiat Panda
August 12, 2023

Pros: Nothing

Cons: Nothing

United Kingdom
Volkswagen T-Cross
August 8, 2023

Pros: Nothing - it was far too busy for the number of agents

Cons: Too pushy with sales of extra car insurance Refused to help us when we asked if a representative could check if our child seat was installed correctly - shocking that they would allow us to drive away unsure if this was fitted correctly!!!

Denmark
Range Rover Evoque
August 7, 2023

Pros: Almost nothing. The employees are polite but how can this help one when they are in posses of the situation. They change my booking and I had to write a contract that I could not read due the short time I had...

Cons: Real bad: it was confusing, they convinced me to make a new rental saying that I had not ful insurance, but I inclueded the full package of insurance with you. And after that thay gave me a different car and charged me more. I had to accepted after many hours due that we had a 2 years child waiting and it was very warm. The location is far away from the airport and at had to wait 15 min to the shutle to start to drive me to the ClickRent office to get the car and then more 10 min to get there

Portugal
Fiat 500
July 30, 2023

Pros: 10 agent desks available for the high number of customers. Agents very efficient, empathic, polite and willing to attend my needs. I'm not an easy client. Was very very impressed, specially by shuttle driver Sami, even tips for me to avoid traffic leaving the airport, he was willing to provide. Bravo

Sweden
Ford Focus
July 28, 2023

Cons: Vi bokade två bilar, en till mig, en till min man. Vi hade kontakt med biluthyrningen innan resan. De bekräftade att det inte var några problem att hans namn stod på bägge bokningarna. Vi kunde dock inte få ut mer än en bil när vi väl var på plats. Vi fick abara hämta ut en bil förbokade bil och fick INTE tillbaka bokningsavgiften på 688 sek.(De ville dock hyra ut en bil till mig, men cancellera den förbokade = dubbelt så dyr och även mindre bil) Bedrövligt. Hyr bil någon annanstans.

United Kingdom
Fiat Scudo
July 24, 2023

Pros: Very friendly and informative

Cons: Cost of the vehicle

Hong Kong
Fiat 500 Cabrio
July 19, 2023

Pros: price and quality of the car

United Kingdom
Fiat Panda
July 17, 2023

Pros: Nothing

Cons: Car was in very poor condition, and was charged €55 (although not informed of this at the time!) for early drop off, having arrived at 07:45 when their hours begin at 08:00

Denmark
Mini One Cabrio
July 13, 2023

Pros: Nice car and great employees

Cons: Nothing bad to mention

United Kingdom
Ford Focus
July 11, 2023

Pros: Helpful assistant at pick up . Excellent English

Cons: Pick up area unclear at airport

Italy
Mini Cooper Cabrio
July 5, 2023

Pros: Everything

Cons: Everything

United Kingdom
Citroen C3
July 4, 2023

Pros: all good and fast

Canada
Volkswagen T-Cross
June 28, 2023

Pros: Easy, professional, all around amazing.

Cons: Nothing.

Netherlands
Ford Focus
June 21, 2023

Pros: Perfect, clear and fast.

United States of America (USA)
Mini Countryman
June 21, 2023

Pros: The attendant was extremely helpful and sympathetic.

Cons: We did not receive the class of car we reserved.

Slovakia
Fiat 500
June 17, 2023

Pros: There was the man who helps people with orientation immediately when they come in. I think his name is Mr. Mario. He was really nice and helpful. And also woman at the rental desk was really kind and helpful. Thank you!

United States of America (USA)
Volkswagen T-Cross
June 10, 2023

Pros: nice car

Cons: they gave me the run around for an international drivers license, which was ultimately not required

United Kingdom
Volkswagen T-Cross
May 29, 2023

Pros: Horrible service, first I arrived after the scheduled time and they didn't give me the car claiming to have been cancelled but I keep paying for the car I didn't get, then I rented another one at the time and chose an SUV and they gave me another car all scratched

Canada
Citroen C3
May 28, 2023

Pros: NO

Cons: Not friendly or helpful

United Kingdom
Fiat 500
May 26, 2023

Pros: Easy to find

Cons: Car broke down, staff extremely unhelpful

Portugal
Fiat 500
May 25, 2023

Cons: Pick-up was way too long, had to wait an hour for my turn.

Sweden
Fiat Panda
May 24, 2023

Cons: Had to wait one hour in line to pick up the car. Was told I had no choice but to buy their expensive insurance.

United Kingdom
Fiat 500
May 23, 2023

Pros: Car was clean.

Cons: The car broke down after half an hour. It was towed by a pick-up truck, but we were going to a wedding and couldn't return to the airport to pick up another car. We asked for a replacement to be sent to our hotel and were originally told this was fine, but then later told we had to go back to the airport to pick up the replacement car. We are still waiting for a full refund but no one is getting back to us, and every representative we spoke to doesn't seem to know anything about the company.

United Kingdom
Ford Focus
May 19, 2023

Pros: Great car and very easy pick up and drop off.

Cons: Hard to find transfer bus (there was no doors B and C).

Netherlands
Volkswagen T-Cross
May 19, 2023

Pros: The return experience was better.

Cons: Pick-up experience was slow and not professional. Staff was disrespectful.

Czech Republic
Citroen C3
May 14, 2023

Pros: Really appreciate the patience on the desk.

United Kingdom
Fiat Panda
May 9, 2023

Pros: Return very easy

Cons: Aggressively insurance selling

France
Citroen C3
May 8, 2023

Cons: L'attente pour récupérer la voiture

Netherlands
Volkswagen T-Cross
May 5, 2023

Pros: Free upgrade cause of baby seat. Nice people (I have seen different with other companies)

Cons: Needed to wait for 1 hour to pick up the car + 30 min on the desk before I received the key. I had nothing special and booked upfront. Why does this have to take such a long time?

United Kingdom
Volkswagen T-Cross
May 4, 2023

Pros: Very efficient

Cons: No issues at all

Switzerland
Mini Cooper
May 3, 2023

Pros: Relatively new car, quite quick pick-up (about 30 min after bus transfer)

Cons: We booked a Mini Cooper. It was not available. The only alternatives available were small SUVs, effectively a downgrade. On return an attempt to claim damage. If we had no pictures, we would be charged for multiple dents the car had at the time of a pick-up. Beware and take detailed pictures from all sides, otherwise you will be charged for a damage you did not cause.

United Kingdom
Citroen C3
April 28, 2023

Pros: Nothing

Cons: That I didn’t get the car I had ordered and paid for, leaving me no choice but to hire a car in the terminal at 3 times the cost

United Kingdom
Citroen C3
April 26, 2023

Pros: Very polite

Cons: -

United States of America (USA)
Citroen C3
April 17, 2023

Pros: Car worked great and return was easy. Price was good.

Cons: Spent 3 hours waiting to rent car. Not exaggerating. Then they back-dated the rental contract time by 3 hours and would even not give us 3 extra hours on the return time to compensate. Help agent was not helpful and stopped responding by email. Checkout tried to hard to upsell the insurance. Had tried to reserve an economy fiat but after reservation online the next daytold they were out and I had to rent a more expensive car. Massive hassle and I would not reccomend this rental location

United Kingdom
Volkswagen T-Cross
April 16, 2023

Cons: I had to wait 1:30hours+ to pick car at desk and had to pay extra for 3 hours late drop off.

United Kingdom
Volkswagen T-Cross
April 12, 2023

Pros: Nothing

Cons: Everything Arrived at Hire centre after getting bus from terminal, retrieved a voucher from their ticketing system machine. Waited over 1 hour with an 19 month old baby at 8pm and was still 10 customers back in the queue. Had to leave and get a taxi to hotel!!!

United States of America (USA)
Volkswagen T-Cross
April 11, 2023

Pros: Help when picking up the car

Cons: When I was dropping off the car- they claimed I had a scratch on the car. They were unwilling to dispute.

Switzerland
Audi A1
April 10, 2023

Pros: Clear and helpful communication. Friendly staff.

Cons: Everything was great

United States of America (USA)
Smart ForFour
April 10, 2023

Cons: The representative could have a rented me the car, but she chose not to. I took the shuttle back to the Airport where I was able to rent a car with my New York driver's license. I will never use Click Next.

United Kingdom
Toyota Yaris
April 7, 2023

Pros: drop off and Car was perfect. just one probrem is pickup counter.

United States of America (USA)
Volkswagen T-Cross
April 3, 2023

Pros: Efficient, professional, nice people, good cars

Cons: Nothing

United Kingdom
Fiat Panda
April 3, 2023

Pros: Drop off is ok

Cons: The pick up is appalling, a wait of 2 hours is not acceptable. There should be someone checking that all customers have their documents ready,and if they haven't pre booked there should be a separate check in

Netherlands
Fiat 500
March 22, 2023

Pros: They where quick

Cons: -

Croatia
Mini Countryman
March 13, 2023

Pros: Agent was nice

Cons: The extras (child seats) were the worst deal I had ever had when it comes to renting something

France
Volkswagen T-Cross
January 1, 2023

Pros: I've rented a car from Click&Rent. It was a very good experience. The car and the service were good, the price was low. Everything went smoothly. I'll choose Click&Rent again next time.

United Kingdom
Citroen C3
November 13, 2022

Pros: Drop off was super efficient

Cons: The car had some dents in the door. They refused to note it on the agreement and asked me to take pictures on phone as proof.

Canada
Fiat 500
November 5, 2022

Pros: Everything was easy and the service excellent.

Cons: Easy to deal with

United Kingdom
Fiat Panda
October 31, 2022

Pros: Nothing apart from how crafty they are

Romania
VW Touran 5+2
October 31, 2022

Pros: They were professionals, no unnecessary questions, the drop off of the car was performed in 2-3 minutes (including the waiting time for the taxi).

United Kingdom
Smart For Four
October 20, 2022

Pros: Very clear explanation of the car rental policy and the points that needed to be aware of during the rental period.

Cons: Pitty hard to find the waiting area for the shuttle service at Palma de Mallorca Airport. Clearer direction is needed.

United Kingdom
Fiat 500
October 20, 2022

Pros: Really friendly and helpful people.

Cons: Shuttle bus pick up was disorganised- not obvious or easy to find or know where to quies.

United Kingdom
Fiat Panda
October 18, 2022

Pros: Nope.

Cons: Bad people. Aggressive, hostile and unpleasant. Refused to provide important documentation in English, and became hostile when I used google to slowly translate it, saying I was “wasting his time” and “should be able to understand Spanish”. Clearly attempting to use confusing language, and be unhelpful in order to confuse us into believing their additional insurance was mandatory and that our insurance would not cover us.

Puerto Rico
Range Rover Evoque
October 15, 2022

Pros: Ease of Car return process

Cons: I reserved a Range Rover Evoke and instead got a small Volvo SUV.

Switzerland
Volkswagen T-Cross
October 13, 2022

Pros: Click&rent is a Criminal & Scamer Company

Slovenia
Citroen C3
October 7, 2022

Pros: Quick, price

Cons: 1000€ of insurance deposit is not little money

Australia
VW Tiguan
October 3, 2022

Pros: Nothing

Cons: Everything

Portugal
Fiat 500
October 1, 2022

Pros: It’s was very good.

Cons: The are Not Many Choice, Variety of Cars.

United Kingdom
Citroen C3
September 30, 2022

Pros: None

Cons: Arrogant and unhelpful

Poland
Fiat Panda
September 28, 2022

Pros: helpfulness of the agents

Cons: the car was a little bit beat up

Bulgaria
Fiat 500
September 24, 2022

Pros: They were friendly, professional. The car was nice, fresh, good looking. Would recommend

Cons: Nothing. Everything was alright

United States of America (USA)
Smart For Four
September 14, 2022

Pros: fast car pick up and drop off

Cons: NO ROAD SIDE ASSISTANCE THAT WE PAID FOR.

United Kingdom
Volkswagen T-Cross
September 14, 2022

Pros: Brilliant

Cons: Slow at check in took too long

Romania
VW Caddy 5+2
September 12, 2022

Pros: -the condition of the car -the quick procedure and the fastness of the agent at picking up the car -

Cons: -the extra charge tax if you intend to drop off the car before the time you have previously set up (even if it is in the same day)

Denmark
Citroen C3
September 9, 2022

Pros: Easy to rent and easy to pick up. Nice and new car

Cons: I didn’t like that there was a deposit of 1005 €, even though I had bought full insurance when renting the car through Discovery cars

Netherlands
Citroen C3
September 4, 2022

Pros: Good

Cons: Good service

United States of America (USA)
Fiat Panda
August 29, 2022

Pros: The man was very helpful and spent time giving us some good recommendations for places to go.

Cons: It was just crowded with people waiting

United Kingdom
Volkswagen T-Cross
August 24, 2022

Pros: The car was affordable from the company.

Cons: The agents will asking for more money that was quoted when i booked it. Also, the agents were so slow and took nearly 30-45mins for me the sort out my car.

Spain
Fiat 500
August 23, 2022

Pros: El personal muy amable y eficiente. Nos fieron el coche esperado y el servicio de devolución fue rápido.

Cons: Tienen mucha demanda, lo que se traduce en largas esperas para recoger el coche.

United Kingdom
Ford C Max
August 22, 2022

Pros: The only good part was that it was quick when dropping the car off, ensuring we had plenty of time ahead of our flight.

United Kingdom
Fiat Panda
August 12, 2022

Cons: Pick up was very slow

United Kingdom
Volkswagen T-Cross
August 12, 2022

Pros: Lovely customer service,great value for money.Would definitely use again.

United Kingdom
Citroen C3
August 8, 2022

Pros: Nothing useless

Cons: Useless

United Kingdom
Citroen C3
August 8, 2022

Pros: Nothing they cancelled my order and refused to give me a car

United States of America (USA)
Opel Corsa
August 4, 2022

Pros: There were some scratches on the car but overall good

Cons: There were some scratches on the car but overall good

Netherlands
Citroen C3
August 3, 2022

Pros: Friendly Staff, Quick Drop off Process, Nice Car

Cons: Overall wait time to collect the car was over an hour.

Slovakia
Ford Focus
July 26, 2022

Pros: Nice new car, easy drop off

Cons: Took a while to find out where shuttle bus went from at Palma airport

United States of America (USA)
Fiat Panda
July 19, 2022

Pros: I had made reservations online and the agent found a cheaper option

Cons: Everything was fine

France
Citroen C3
July 15, 2022

Pros: Very perfect car rental agents

Cons: location of car out of the Aéroport

United Kingdom
Fiat Panda
July 15, 2022

Pros: Car was nice

Cons: The customer service was pretty bad, lots of misdirection and attempts to oversell you cover etc. I can see why there are so many poor reviews.

Croatia
Ford Focus
July 12, 2022

Pros: Fast transport from the airport to car pickup facility. Fast initial handling. Fast drop-off.

Cons: Description of the place where one should wait for the shuttle bus. It would be easier to find the place using GPS coordinates- Everybody has some kind of mobile device with GPS service. Instead of trying to explain using long sentences provide additional coordinates for those that can use these to locate the approximate position of the shuttle bus service. One should be cautioned to make detailed photos and videos of the car prior driving off with the car. It will be crucial when returning car.

Denmark
Fiat Panda
July 1, 2022

Cons: I ordered insurance with DiscoverCars, but was suddenly asked a much higher price at Click & Rent, which I declined. Totally overpriced for scratches.

United Kingdom
Citroen C3
June 21, 2022

Pros: The car was nice.

Cons: The old/dirty car seat that was provided. The lack of car seat in the shuttle bus. The time it took to even speak to somebody about our rental. The lack of care/concern from the staff. The location being away from the airport.

United Arab Emirates
Citroen C3
June 20, 2022

Pros: Easy process to collect and drop off the car. Friendly staff

Cons: It was hard to find the shuttle bus location at the airport. We only saw it when a Click & Rent bus happened to arrive.

Chile
VW Touran 5+2
June 19, 2022

Pros: Quality of the Car

Cons: Payment involved when delivering the car out of business hours. If it's a service in relation with the airport, it should be 24/7 (as the flights are) and included on the rental price.

United Kingdom
Ford C Max
June 17, 2022

Pros: See above comments.

Cons: No clear pickup place at airport.. unlike other car hire companies.

United Kingdom
Opel Corsa
June 13, 2022

Pros: Car had been washed but had picked up dust while parked

Cons: Reasonably efficient

United States of America (USA)
Opel Corsa
June 12, 2022

Pros: Mario at Click and aren’t was so friendly and helpful. Renting a car in Mallorca was a must!

United Kingdom
Opel Corsa
June 12, 2022

Pros: Neutral

Cons: They tried to charge me for damage to vehicle that was already there when we picked it up and after I had already purchased additional insurance to cover me from potential damages.

United Kingdom
Ford Focus
June 11, 2022

Pros: I had a terrible flight which was delayed and then my baggage was lost. I was over an hour late getting through to departure door. No transfer bus or help available. I was dismissed as a ‘no show’. I had to get a taxi to port de pollensa with my child at 1am

Cons: No one was contactable to tell you about my issues as I think it was so late. Miserable journey made worse by then arriving after the agreed time yet unable to tell you and then left without transport. Added 100 euros onto my visit to Mallorca after having barely set foot there.

United States of America (USA)
Fiat Panda
June 9, 2022

Pros: The agent that took care of my rental was courteous, accommodating and very personable , I love her !

Cons: Nothing

United Kingdom
Mini Cooper
June 9, 2022

Pros: The guy at the desk was SUPERB when collecting the car. Very impressed.

United Kingdom
Ford Focus
June 8, 2022

Pros: Fast and competitive rates

United Kingdom
Fiat Panda
June 7, 2022

Pros: Efficiency, ease of pick up and drop off, trustworthy, easy, friendly and non pressurising staff

Cons: The car seat looked very old and we felt worried using it

United States of America (USA)
Citroen C3
June 3, 2022

Pros: Return fast & easy

Cons: Extremely long wait times to get my car

United Kingdom
Citroen C3
June 3, 2022

Pros: Efficient service

Cons: None

United Kingdom
Citroen C3
June 1, 2022

Pros: They were efficient

Cons: There were no signs at the airport indicating where the Click&Rent shuttle bus picked up from. There was far more minor damage on the car than was indicated on the rental agreement form. This was questioned when we returned the car and if we hadn't taken loads of pictures when we picked up the car, I'm sure that they would have charged us for these.

United Kingdom
Fiat Panda
May 31, 2022

Pros: we were delayed. The rental company sorted everything so we could pick up car after hours.

Cons: Nothing

United Kingdom
Opel Corsa
May 30, 2022

Pros: Very friendly staff and can rent with debit card but you'll need to pay the compulsory coverage and a deposit which is fine and turns to be cheaper deposit than renting with a credit card

Cons: N/A

United Kingdom
Opel Corsa
May 30, 2022

Pros: Car hire can have a bad reputation but this service completely changed our minds. The whole process was easy. The staff were accommodating. The car was perfect and it was obvious that in depth records were kept on the cars. We were worried we may be charged for a pre existing scratch in the car but this wasn't the case. Very very happy and would definitely recommend this service

Cons: It wasn't clear that you needed to get a ticket when you entered the building. We stood waiting for ages without realising. Then another person got a ticket and was served before us though we were first in the queue. At that point we realised a ticket was needed and we got one.

Austria
Fiat Panda
May 29, 2022

Pros: Pick up and drop off were extremely efficient

Cons: Nothing

United Kingdom
Ford Focus
May 28, 2022

Pros: Fast and efficient. Car was brand new.

Cons: Asked at the desk for an automatic and was told it was, but when I got in the car it was manual. Couldn’t be bothered going to the queue again, as it was a bit longer, so I kept the manual.

United Kingdom
Citroen C3
May 21, 2022

Pros: Very helpful staff

Cons: Slow queues

United Kingdom
Citroen C3
May 20, 2022

Pros: Nothing

Cons: Everything

South Africa
Smart For Four
May 19, 2022

Pros: Rental agent was very efficient and friendly

Cons: We wait for quite a long time.

United Kingdom
Fiat 500 Convertible
May 13, 2022

Cons: I selected full DiscoverCars insurance for each day which clickrent guys didnt give us and told us now its not possible to take that insurance. Rather pay £100 extra to get there own insurance

Estonia
Citroen C3
May 11, 2022

Pros: I had new car in good condition. Personal in pick up office was friendly.

Cons: Also I did reservation for car in internet, The rent company did not seen my datas and I needed to fill it once more. I would prefer to take pictures from car with Click@rent stuff before pick up. It tokk a little time to find the shuttle bus from airport. I would have more time and exact information about insurance and time about my creditcard money refund

Netherlands
Seat Leon STW
May 9, 2022

Pros: The employee who helped us was very helpful and willing to find a solution for our problem.

United Kingdom
Citroen C3
May 9, 2022

Pros: Lovely helpful staff, good bus shuttle service

Cons: Length of time spent in the queue

France
Citroen C3
May 8, 2022

Pros: personnel tres aimable

Cons: j'ai eu le vehicule prevu

United Kingdom
Fiat Panda
May 6, 2022

Pros: Click and rent were great but I had to place a separate booking with them as the one placed with you had been cancelled.

United Kingdom
Citroen C3
May 4, 2022

Pros: Very quick and efficient

Cons: Some marks on the car seat

United States of America (USA)
Fiat Panda
May 4, 2022

Pros: The agent who served me was able to provide me a car for the entire time I was in town, rather than the initial shortened rental I'd agreed to. The car was clean, in good condition and my contract included additional insurance coverages NOT initially provided.

Cons: I waited for more than one hour in and around the lobby waiting to pick up my car. The ticket machine was regularly out of order and the agents that came out to repair it were not friendly, outside the protective confines of their counters. Oh and the airport return shuttle service was not orderly. No lines or instructions were provided, leaving passengers to argue about who was first or should be allowed on the next shuttles.

United Kingdom
Ford Focus
May 4, 2022

Pros: The most courteous service I have ever got from a car hire company

Cons: Slow to unblock

United Kingdom
Citroen C3
May 3, 2022

Pros: easy process nice efficient people brilliant car

Cons: just got lost using google maps to drop off - it took an hour to find the drop off centre. however it was quick and easy once we got there,

Netherlands
Fiat Panda
May 3, 2022

Pros: it was not clear we are at click rental, the booking was at discover cars

Netherlands
Fiat 500
April 30, 2022

Cons: Show all Cost on the website and do not add any hidden cost at pick-up.

Portugal
Citroen C3
April 27, 2022

Cons: I SPENT 2H TO PICK UP THE CAR THAT I PREVIOSLY RENT

United Kingdom
Volkswagen T-Cross
April 26, 2022

Cons: Price, location, waiting time

Switzerland
Fiat Panda
April 25, 2022

Pros: Everything else went really well.

Cons: Waiting time to get the car.

United Kingdom
VW Caddy 5+2
April 19, 2022

Pros: Friendly service and helpful on pickup.

Cons: Difficult to find pick up van.

United Kingdom
VW Caddy 5+2
April 19, 2022

Pros: Prompt and very regular shuttle

Cons: Car was badly scratched

United Kingdom
Kia Sportage
April 18, 2022

Pros: Impossible to find a shuttle bus at Airport and did not get car in end, so went to Hertz instead. Poor all around. Will never use again

United Kingdom
Ford Focus
April 18, 2022

Pros: Not massive queues in 2022, like they were in 2019.

Cons: They have not returned my fuel deposit.

United Kingdom
VW Touran 5+2
April 13, 2022

Pros: quick and easy

Cons: long ish wait to pciuk up car, but process once started was very straight forward

Czech Republic
Citroen C3
April 11, 2022

Pros: Nice help full people at place.

Cons: To accept even cash not just credit cards.

United Kingdom
Citroen C3
April 10, 2022

Pros: Really friendly and helpful. Made the whole process easy and the lady who served us on collections and the one who took the car back we’re both brilliant.

Czech Republic
Citroen Berlingo
April 8, 2022

Pros: Platba se strhla několikrát

Spain
Citroen C3
April 5, 2022

Cons: The thing about the passport

United States of America (USA)
Fiat 500
April 2, 2022

Pros: The car was great, pick up and drop off easy.

Cons: They were a bit pushy and unclear about the difference between required insurance and optional insurance. Didn’t feel like I had free agency and full information to make a good choice for myself.

United Kingdom
Citroen C3
March 31, 2022

Pros: It was all good.

Cons: No problems

United Kingdom
Volkswagen T-Cross
March 31, 2022

Pros: Pick up from airport, drop off service was quick.

Cons: Although the “Click&Rent” policy states that car will be provided with full tank of fuel but the car I was provided with had 75% of the tank filled with fuel. Although when I dropped the car the tank was 100% full. No money was refunded for the extra fuel that I put into the car. I have documents to prove the above. Car showed that it could run for 760 km at the time of collection but when I returned it was showing that it could run for 940 km. No money refunded for extra fuel that I provided.

United Kingdom
Ford Focus
March 20, 2022

Pros: Cheap

Cons: Pushing insurance when already FULLY covered with threats of costs for scratches when online agency protects against, but they just don't understand.Time to collect car was one hour. Problems taking deposit and payment by card. Car was diesel and surcharge added with no option. Car was old with 26,000 km on clock. Disappointed and felt tricked.

United Kingdom
Volkswagen T-Cross
March 13, 2022

Pros: Efficient and clear.

Cons: Struggled initially to find the minibus

United Kingdom
Citroen C3
March 5, 2022

Pros: The car was nice and new, had no problems with it at all

Cons: Pick up was an absolute disaster, we waited quite a while for the shuttle bus and it's not very clear where the shuttle stops. Once we got to the rental office, we waited almost an hour and a half to get the car, which wasn't ideal when travelling with a small child.

United Kingdom
Audi A1
February 10, 2022

Pros: Shuttle bus to and from airport was convenient.

Cons: The car hire price seems to be very cheap online but when you get there and add on £25 per day insurance it soon goes up, but that being said for what I paid and the car I got it was still a good price they offered me a free upgrade of car to what I had booked

Belgium
Volkswagen T-Cross
January 22, 2022

Pros: Very clean and good car, good service.

Cons: Only point is communication with the local dealer was difficult, since our plane arrived earlier but the shuttle passed by anyway,

United States of America (USA)
Opel Corsa
December 30, 2021

Pros: the shuttle bus about 7 minutes to and from the airport was easy, very pleasant and polite driver

Cons: very rude desk representative, did not have patience with us, did not like any questions, did not offer even a basic local map, did not know if the car had GPS. Most importantly, he did not explain why we were being charged a second time for the rental after we showed the Discover Car voucher that stated clearly that we already had paid in full online and owed "$0.00 at pickup.". He told us, "what did you expect, to get a car for free?" then put the key on the counter and walked away from us.

United Kingdom
Citroen C3
October 27, 2021

Pros: Pleasant staff.

Belgium
Ford Focus
October 27, 2021

Pros: Drop off efficiency and friendly

Cons: Very slow at the pick up.

United Kingdom
Citroen C3
October 26, 2021

Pros: so easy , usually pick up a car at terminal , but no queuing and no crowds of people to deal with with Click&Rent . Hope to use you again

Cons: nothing

United Kingdom
Citroen C3
October 21, 2021

Pros: Answered all my questions. No disagreement about pre existing damage.

United Kingdom
Fiat 500
October 21, 2021

Pros: The car was as described and in good condition

Cons: Used Amex for the initial online deposit of £13 with the rest to be paid on collection. When I collected, Amex was then not accepted for a credit card so I had no card to secure the 1500 holding deposit for damages. This meant I had to take out an extra insurance of €20 a day making the value very poor. Why can you use Amex online but not for collection?? Also it took over an hour in a queue to see the rental agent.

United Kingdom
Fiat 500
October 19, 2021

Pros: The representative was efficient

Cons: Having to wait 1.5 hours to see a representative was terrible. Also spanish tourists were given priority

United Kingdom
Citroen C3
October 18, 2021

Pros: Polite and friendly. Great car more than what we expected. Handled a difficult situation regarding vandalism well and put us at ease so to enjoy the rest of the holiday.

Cons: Difficult to find the shuttle bus so keep an eye out. This causes a back log of people trying to use the bus and delays picking up the car.

United Kingdom
Range Rover Evoque
September 23, 2021

Pros: Dropping off was much more efficient than collection.

Cons: Attitude of agent when additional insurance cover was offered to me. Clearly commission based. I didn’t feel the car I received was the same category as the one I ordered, making it overpriced. Car settings were all in German, a language I am unable to speak. This should have been set to my language on handover. Waited for ages to pick the car up. Car had damage that was not pointed out to me or recorded on the form. I noted this before driving away but it worried me all holiday

Saudi Arabia
Opel Corsa
September 17, 2021

Pros: Nothing abnormal

Cons: 40 euros for dropping the car at 7:45 which is considered out of working time, while they are already working !! I don't know why

United States of America (USA)
Fiat Panda
September 14, 2021

Pros: The car was clean and in good condition.

Cons: There is many hidden fees that you make you pay once you’re at the desks. They force you to get insurance or pay 2k deposit on a card. When returning the car, if you do it before 8am you have to pay an additional fee (even though they are open). The earliest they open is 6am so if you have an early flight, good luck returning the car… won’t happen until 6am

United States of America (USA)
Citroen C3
September 3, 2021

Pros: The car worked fine.

Cons: The confusion I felt in trying to find the Click&Rent building, the extremely long wait to pick up my car, that I ordered a GPS and didn't get one, that I was responsible for documenting damage to the vehicle.

Sweden
Fiat 500
August 29, 2021

Pros: Very good prices.

Cons: Well the car had a lot of scratches so I was a little concerned but they didn't charge me for other scratches that were there before. But be careful when you run make sure you take pictures

United Kingdom
Audi A1
August 29, 2021

Pros: Very easy to drop the car back. Quick and hassle free

Cons: It took an hour and a half to get our car. I don’t see the point of having a pick up time if it’s just a queue process when you arrive

Spain
Citroen C3
August 29, 2021

Pros: The agents spoke English perfectly but we were told that the rien payment we made online was not to be deducted from the final cost ( as indicated online ) and we were also told that the insurance we took was useless and ended up paying 300 euros more than what was indicated on the contract . The car had technical problems when shifting gear .

Cons: Please see the comments above

United Kingdom
Fiat 500 Convertible
August 25, 2021

Pros: nothing. slow, rude and unorganized

Cons: slow rude and unorganized

Lithuania
Fiat Panda
August 25, 2021

Pros: Cheats customers, deducts money from a credit card after the trip without any explanation.Does not resolve any claims.Do not recommend.The company of fraudsters.

Cons: Cheats customers, deducts money from a credit card after the trip without any explanation.Does not resolve any claims.Do not recommend.The company of fraudsters.

United Kingdom
Ford Focus
August 23, 2021

Pros: Location of service off airport and rental return was efficient and well organised.

Cons: Slow booking out process

United Kingdom
Citroen C3
August 20, 2021

Pros: good car

Cons: long wait to pick up car

United States of America (USA)
Citroen C3
August 16, 2021

Pros: good car

Cons: On pick up, waited 45 minutes for the van to come and there was barely enough room for us. Others had to be left behind. Then at the counter, had to wait an hour. After a long journey, this is too long. I would not use discover again because of this.

Spain
Citroen C3
August 13, 2021

Cons: Super expensive

Portugal
Fiat 500
August 11, 2021

Pros: Efficient, easy to deal with

Cons: Not easy to find the bus stop in the airport. They should have a sign or similar

Denmark
Citroen C3
August 11, 2021

Pros: Effective shuttle-service and key hand-over system, new clean cars. No feeling of being "cheated" to buy extra services.

Cons: Price was high when I ordered the car - double the price as "normal"

United Kingdom
Citroen C3
August 8, 2021

Pros: Was efficient, the return was quick and we had a good experience

Cons: Only that they are off airport so you have to factor in finding the minibus and the time it takes to get to and from their site (which is same for all off airport providers)

United Kingdom
Fiat 500 Convertible
August 7, 2021

Pros: friendly service

Cons: Longish wait to pick up

Belgium
Mini Countryman
August 5, 2021

Pros: Car damaged and very unfriendly staff

Lithuania
Fiat Panda
August 1, 2021

Pros: Easy and simple process at pick up and drop off

Cons: Everything was ok

Greece
Fiat 500
July 31, 2021

Cons: The worst car agency ever. They try to get money from everything. They obliged us to pay 80€ for insurance because we hadn’t credit card. They charged us also 40€ because we return the car early in the morning. Unbelievable!

United Arab Emirates
Hyundai Santa Fe
July 30, 2021

Pros: Long queue to pick up car. Over an hours wait

United Kingdom
Citroen C3
July 27, 2021

Pros: Car was in good condition. When I got a flat tyre it was very easy to arrange it to be fixed and I wasn’t charged.

Cons: See above

United Kingdom
Fiat Scudo
July 21, 2021

Pros: awful. See note above

Cons: They are con artists1 See note above

Argentina
Kia Sportage
July 21, 2021

Pros: I give by mistake my son credit card and they change the reservation under her name even Bering under 26 so you charge more an put me the owner of the reservation as admitió al My daughter even dont drive manual cars

Cons: How the stole money to customers

United Kingdom
Ford Focus
July 18, 2021

Cons: Too picky looking for non existing scratches

United Kingdom
Audi A1
July 17, 2021

Pros: The staff was very honest and fair. The roof our Mini broke on our way back. They had a look at it and agreed that it was not our fault. Also, the car had a dent that was not marked in the papers and we also did not notice when picking up, to be fair, we thought someone had hit us during the trip and we were ready to pay for it, but the staff made a point of going through photos and noticed it was already there. We were not charged a penny!

United States of America (USA)
Toyota Yaris
July 16, 2021

Pros: The car was in good condition and clean.

Cons: You have to take a shuttle from the airport to get the car, which only holds six people but there are dozens of people waiting for the shuttle which comes every fifteen or twenty minutes, then we waited about an hour at the rental place. When we returned the car the rep that checked our car claimed we damaged the car and pointed to a tiny scratch that was only 2 or 3mm and charged 360€ for the damage, which was more than the cost of the car for the week. We know we didn’t scratch the car.

Switzerland
VW Touran 5+2
July 15, 2021

Cons: They do not review the car to pick it up, you must take photos of the problems. The car had a problem, it did not close, a towing service was necessary and they charged 180 euros for this service even if the car was parked (not road assistant). Hopefully I booked full coverage and I am waiting for reimbursement. To leave the car the reviewed all carefully and demanded me the photos, hopefully I had them and I did not forget anything!... There is not client attention telephone number, only mails

United Kingdom
Fiat Panda
July 14, 2021

Cons: Don't accept American express. Charged extra for additional driver, instead of changing main driver name - said they could not do this, even though its a simple task. Charge extra for not having a credit card, ended up paying £150 extra than quoted online. Will charge for anything, novice driver, young driver etc.

Italy
Fiat 500
July 13, 2021

Cons: No signs to find the pick up van at the airport--we waited 30 minutes in the heat until there was a van with space for us. We waited another 45 minutes to get to the rental counter. The returns system is a scam--if you want to return the car before 0800, you have to pay 40 euros, so if you have an early flight, you must pay. Finally, I was charged an eye-popping $1200 for cosmetic scratches without an itemized bill to explain how they arrived at that outrageous number. Never again.

United Kingdom
Citroen C3
June 30, 2021

Pros: same as above

Cons: nothing

Belgium
Fiat 500
June 17, 2021

Pros: easy

Cons: extra pay for "out of office hours", but I understand. Waiting for the shuttle.

Poland
Fiat Scudo
June 16, 2021

Pros: You are very fast! Nice job!

Switzerland
Citroen C3
June 14, 2021

Pros: It was quick and the persons were really nice.

Cons: Nothing, I am ready to book again

Netherlands
Fiat Panda
June 13, 2021

Pros: Pick up time was 45 minutes. All other was great!

Cons: Nice personell

Sweden
Kia Sportage
June 9, 2021

Pros: Drop off.

Cons: There was one Russian man at the pick up who cursed in Russian to my husband, he probably thought we didn't understand. When my husband asked what he said he just replied "it's a nice day outside". When we explain to another member of the staff that waiting this long with 2 young, hungry and tired children was really hard, he just replied "It's not my problem that you have kids!" Seriously, stay away from this place! As long as you don't want to pay those 40 euros to skip in line.

Switzerland
Citroen C3
June 1, 2021

Pros: The Man in Majorca was so friendly kind and very helpful.

Cons: Nothing at all.

Switzerland
Ford Focus
June 1, 2021

Pros: Friendly staff. Better car than expected

Cons: Not so easy to find the shuttle

Netherlands
Fiat 500
June 1, 2021

Cons: Super unfriendly desk service which took very long as well. Not informational, only trying to charge you extra (by lying). Car was OK, but lights were not set properly and window cleaners were broken (and we had to buy the liquid ourselves)

United States of America (USA)
Kia Sportage
May 22, 2021

Pros: The shuttle process and drop off were easy

Cons: The wait and confusion and all the extra stuff at the beginning before we received the car

United States of America (USA)
Kia Sportage
May 21, 2021

Pros: car quality

Cons: sneaky commercial blackmail practices

United States of America (USA)
Opel Corsa
May 3, 2021

Pros: people at click rent were great

Cons: we were robbed and although it is not the renter's fault or responsibility, as we heard many others that had been robbed from their rental cars, we believe a warning would be very important

Spain
Citroen C3
March 12, 2021

Pros: Efficient and helpful.

Cons: I would like to have rented a van after I returned the car. There are vans offered in the web, but they do not seem to exist in the premises. The only vans there are for just for passenger transportation, not for cargo.

United Kingdom
VW Touran 5+2
September 3, 2020

Pros: Drop off was very smooth

United Kingdom
Audi A1
August 22, 2020

Pros: Appalling. We hired 2 cars for 170 euros apiece and were told in collection we would need to pay 555 euros for the second car as we hadn't provided the second driver's details at the time of booking.

Cons: See above. Our experience with this company cost us a fortune. Please check reviews before booking with them. We were one of a long line of holiday rental customers arguing with them about their exorbitant hidden fees.

United Kingdom
Seat Leon STW
August 18, 2020

Cons: The wait was too long No flexibility with the contract Inability to take credit card payment over AMEX for deposit Inability to take credit card payment from my wife (not main driver)

Netherlands
Ford Focus
August 17, 2020

Pros: Terrible service

Germany
Opel Mokka
August 15, 2020

Cons: when we pickes up the car they wanted more money, fees for oil and for the tank! Not just what we rented

United Kingdom
Opel Insignia
August 13, 2020

Pros: Nothing really to say other than when we finally got the car it was ready to go.

Cons: The queue was 20-30 people in front of us and waiting was outside in the direct sunshine with not seats or water.

Germany
Smart Cabrio
August 12, 2020

Cons: We received another car. We paid for cabrio and received normal car

Hungary
Fiat 500 2 doors
August 12, 2020

Pros: Quick Pick up and drop off service

Cons: Long waiting time at the counter.

United Kingdom
VW Touran 5+2
August 8, 2020

Pros: Only the drop off. Nothing else to recommend it

Cons: The company’s inflexibility and unwillingness to switch the main driver so that we didn’t incur higher costs

Spain
Fiat Panda
August 7, 2020

Pros: Nothing

Cons: Explained above.

United States of America (USA)
Fiat Panda
August 4, 2020

Pros: Friendly staff

Cons: The hidden "refueling fee!"

United Kingdom
Citroen C3
August 4, 2020

Pros: Nothing

Cons: The fee advertised turn out to be half of what I actually had to pay Click rent who I then booked through were awful. Rude, terrible customer service and am still waiting for my deposit to be refunded

Spain
Fiat 500 2 doors
August 4, 2020

Pros: Hard to find anything

Cons: The fact that they said my booking wasn’t viable so they had to make a new booking which was mich more expensive they then also added insurance but didn’t clarify and insisted it was part of the daily fee. I booked a car for €170 and ended up paying over €300. Never ever ever again. You guys are a scam.

United Kingdom
Ford Focus
August 4, 2020

Pros: Clean office.

Cons: Took far too long to pick the car up. Car rental office opens at 8am. Our flight was at 10am. Tried for two days to call click rent to arrange to drop the car off earlier. No answer on telephone. Arrived at the office at 7.30am and asked a very aggressive member of staff if we could drop car off early and was given a point blank “no”. Not very helpful at all. Would definitely not use click rent again in the future.

Spain
Kia Sportage
August 3, 2020

Pros: First car had a mechanical problem. I had to return and they changed by another

Cons: Car pick Up time more thank 1 hour, including many time waiting for the Transfer First car had important mechanical issues. Never should be delivered as was You are charged with 31€ regarding some fuel task that Is totally ilegal. They pushed for an additional full coverage when I had already bought one. If I sum up these things, the final price os similar yo the main companies (goldcar, Europcar,..) and you can pick the car at the terminal.

France
Ford Focus
August 3, 2020

Pros: The drop off went ok

Cons: Always delays getting the car. Always insisting on the inhouse insurance even though I have at least 3 other zero deductible policies between my insurance company and my credit cards. It gets really frustrating every time being forced to double the rental cost to buy another policy. Just crap.

United Kingdom
Ford Focus
July 28, 2020

Pros: Quick and helpful

Cons: Occasional risk of queues

Netherlands
Ford Focus
July 26, 2020

Pros: Dropp off was fine

Cons: See comments above

Lithuania
Citroen C3
July 25, 2020

Pros: Offered good price.

Cons: It took ~40 minutes to pickup a car, agent was talking over the phone while "serving" me, afterwards tried to convince me buying their insurance; car itself and its condition didn't matched expectations.

United Kingdom
Fiat Panda
July 24, 2020

Pros: the ease of sorting a new car when we had an accident in the original one

Cons: The hidden costs - charging to refuel the car is ridiculous

United States of America (USA)
Smart For Four
July 22, 2020

Cons: Super slow service at pick up. Rude bus Female driver that picked up at the airport

Switzerland
Audi A1
July 21, 2020

Cons: See above + additional VIP fee or even longer waiting time

United Kingdom
Smart For Four
July 14, 2020

Pros: Nothing - it was horrific.

Cons: Rude staff. Disappeared every 5 seconds. 6 people working (not including cleaning staff), and only 2 at the desk helping some 50 people standing in the car rental shop. Ticketing system is bullshit if others are able to pay ANOTHER 40 EUR to effectively 'skip the queue.' Daylight robbery.

Netherlands
Smart For Four
July 11, 2020

Pros: Long wait to pick up the car

Cons: A lot of hidden costs for extra insurance, fuel, was charged 31 Eur for filling up the tank fee although we did it ourselves

United Kingdom
Mazda MX-5 Cabrio