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Thrifty at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Price of the car, level of equipment and it was almost a new car.
Cons: The car after picking was inside not completely cleaned.
Pros: In airport and efficient
Pros: Smooth service and the car was in a great condition
Pros: Great service, great car, no problems with collection or drop off and no pressure with extra insurance, accepted my top up that I'd bought with my travel insurance. Money held on credit card was released within hours of drop off. Would definitely recommend
Pros: After a flight with a baby the collection process was efficient and easy
Cons: My grandson is 4 months old and the car seat provided for smallest babies was too upright. It didnt go back enough for the baby
Pros: Great check in, no queues, understanding employees, spoke good English. Upgraded to a BMW for a small extra payment.
Cons: Nothing excellent service
Pros: Quick and easy drop off and pick up. Pleasant staff
Pros: We received a new hybrid car Citroen C5 with only 1000km.
Cons: Cable provided for charging the car was compatible only with normal socket. We did not receive a Type2 cable and because of that we couldn’t use the charging stations
Pros: Lots of agents at counter, no wait time on pick up. Nice upgrade offered to BMW.
Cons: Return process was a little unconventional. Had to wait for another customer to finish.
Pros: hire cost and efficiency
Cons: Insurance retainer is high
Pros: The staff are very friendly, did not have to wait long to to get served
Pros: check in was quick and easy, but booked small car not available
Cons: The upsell process to a higher class car and the misleading nature of available cars until I protested the fee and process
Cons: The car was not well cleaned inside!
Pros: Straight forward process with no pressure selling
Cons: I paid on line for full insurance,i was told this was not the case and had to pay another €200.00,I was also told the car was petrol..it was Diesel ,also the car I booked ie small car was not available. The whole process was poor.
Pros: Good car, clear explanations
Cons: Waiting time at desk amounted to 45 minutes
Pros: Very quick and even let me choose the car!!
Cons: To get fully insured with no risk had to get more insurance with Hertz!
Pros: The staff were helpful but could not work efficiently within the narrow service guidelines
Cons: Ridiculous system of replacement cars. I shouldn't have to waste more than half a day returning to the airport to pick up another car.
Pros: Very easy and exceptional hand back.
Cons: Nothing, maybe slightly more money than some options but superior service.
Pros: Nice clean car and easy to find.
Cons: Car wasn’t ready so had to wait…
Cons: Long waiting times at counter in airport
Pros: Great customer service
Cons: Nothing to add
Pros: Efficient service and upgraded car offered for 35 euros for 7 days.
Cons: Very expensive child seat hire. 60 euros per seat for 7 days.
Pros: It was ok
Cons: It was hard to finde the park
Pros: The car had a lot for marks and scratches on it so had to cross check a lot before leaving
Pros: Absolutely shocking. I
Cons: Everything. Taking money for a car I couldn’t collect, Charing me for damage that was already there.
Cons: They claimed I had done damage to the car and then charged me EUR80 for the tiniest scratch (which I believe was already there to begin with)
Pros: Body work in poor condition. But previous drivers must of been very bad!
Pros: The car was very clean, almost new with cool new features like autopilot and we were able to make an upgrade for a small price difference
Cons: The price is high
Pros: Car was better specified than the description including sat nav
Pros: was actually Hertz but assume same 'group'
Pros: Helpful, courteous, professional.
Pros: Quick drop off
Cons: Expensive Had to walk far for the car with two kids and left to pick up and fit child seats and carry around car park - dangerous Car didn’t even have a sat nav
Pros: people are nice enough.
Cons: Give me the model I order.
Cons: That I had to give up my time to return the car with the tow truck and get a replacement. Then questioned why I hadn’t returned the petrol tank full.
Pros: Overall great.
Cons: Hard to find, when returnning car from freeway in Palma.
Pros: See above. Reception at airport on arrival very good.
Cons: No proper handover explaining controls. Sat nav in Spanish only?
Pros: Desk easy to find, car very clean
Cons: No help at all was provided to help us fit the toddler seat, could not work out how to adjust the straps and the man at the desk didn't care or want to help. Fortunately a passer by came to my rescue
Pros: All smooth
Cons: Aircon did not work properly
Pros: The person on the service desk.
Cons: the car wasn’t good for the price. My friends got lexus’ for the same price or cheaper from recordgo.
Pros: la rapided
Cons: el contrato debería haber sido en castellano
Pros: Really nice people to deal with
Pros: ease of collection and location of desk and actual vehicle. no hard sell at desk. all explained well.
Cons: Chaotic when it comes to refund, paying and w/e with money.