K10 Mobility at Palma de Mallorca Airport

Pros: K10 was great I wound use again

Cons: It was hard to find the transfer bus. Needs better direction

Pros: Simple, straightforward process

Cons: The insurance pricing at the desk point should clarify the full amount when agreeing to the car at the start of the order.

Pros: Accommodating, competitive prices, no bullshit and efficient agents.

Cons: Difficult to find the shuttle bus, limited opening hours in case the flight gets delayed.

Pros: Everyone at k10 was very nice and helpful, they explained everything in detail, easy and clear. The girl she was also very nice as they guy that was working on the drop off. We are very happy with the car they gave us it was clean and in perfect condition

Cons: It wasn't clear where to wait for the shuttle bus. They should put a sign or something.

Pros: Friendly people. And they do there best.

Pros: Quick and easy no pressure to take out extra insurance, return very easy and quick drop off back to the airport

Cons: Very friendly and efficient

Pros: Challenging opening times was a problem.

Pros: The price is a good value

Cons: The car return time was mysteriously changed to 10 AM, and they said they cannot change it. I was charged an extra €60 for a full day for being 45 minutes past my original requested return time of 2 PM. I did not get the car I requested. I was told I received a “upgrade“ but it was not the car was missing a radio antenna so I cannot listen to the radio the entire week. The pick up location was completely unclear from the directions provided.

Pros: everything

Cons: nothing

Cons: The shuttle was small and so we had to wait for a few to pass before we get on. Could have been stressful if we didn't leave so much time for flight

Pros: They were able to get me the right car eventually. Easy and painless drop off. Called a taxi for us after we dropped off.

Cons: Gave me a manual when I paid for automatic. Tried to sell me their insurance on top of the full coverage already purchased.

Cons: Need a sign for k10 at the airport

Pros: Nothing

Cons: Pushing the extra insurance on you and not excepting the cards you reserved your car with online. Also not excepting cards with Vpay with are excepted all other places in spain.

Pros: Very good service and the car was like new, very clean and great.

Cons: It was difficult to find the shuttle at the airport. The additional coverage is very expensive.

Pros: Tomas was professional and polite. Car was

Cons: Score of 5 - Spent an hour waiting in a queue to get the hire car, only 2 agents behind desks but other agents/staff were present in back offices. I would only ask that staff recognise the length of time customers are waiting and jump onto a kiosk to reduce the queue. I appreciate that there’s all different languages that delay the process, that’s my constructive criticism only.

Pros: Overall the car I rent was in a very good condition. It would be better if with a reverse imaging system deployed.

Pros: Could not rent it since my flight was delayed and they went home

Cons: They still haven’t given me my refund

Pros: I had my car cancelled even though I tried to contact them, but the agent sorted me out with a new reservation immediately.

Cons: My initial reservation was cancelled because they claimed I didn’t pick my car up within 5 hours of the rental start time. I have evidence of calling them 19 times the day before my rental start, and I even replied to a message immediately from them informing them of a flight time change.

Pros: I didn’t like anything about the service. Will never use the company again. The worse care hire experience I have ever had

Cons: The service is appalling!!

Pros: Accuracy of the car

Cons: Service and insurance options

Pros: Great

Cons: No where is it written that you must have had your licence longer than 1 year regardless of age. My 60 year old husband licence was renewed under a year ago and you would not initially allow this to be used. They are renewed every 10 years.

Pros: Extremely fast service

Pros: Vehicule récent et faible consommation en carburant. Navette régulière pas loin de l aéroport.

Cons: Le point de rassemblement pour la navette a l aeroport est mal indiqué. Le personnel ne parlait pas du tout français, il a ete difficile de comprendre et se faire comprendre. Problème avec la caution également qui ne fonctionnait pas avec la carte bleu. Le véhicule n avait pas de liquide de lave glace.

Pros: NA - service was terrible.

Cons: Not helpful at all. No one told us the car needed to be returned during office hours. We had to drive to the office to confirm and had to drop the car off. Ruined the last night of our trip as it took 2 hours. No one to call to ask questions.

Cons: Long term of give back the deposit, still waiting for that

Pros: They made it all clear

Cons: N/A

Pros: They appeared to be good at there jobs and professional

Cons: Collecting the car we found double the amount of damage as recorded on the paperwork all they were Interested in was tell me to take a picture of any damage that was not recorded when I collected the car this was very off putting as I think staff should record ALL DAMAGE

Pros: Excellent service, prompt transfer to and from airport

Pros: Shuttle to airport was easy, car was clean and affordable

Cons: Shuttle pickup location was unclear and the car had prior damage where someone tried to break in so when it rained water came into the car

Pros: Price

Cons: Grumpy check in person inside car not cleaned properly

Pros: Very simple

Cons: Nothing

Pros: Price

Cons: - Baby seat safety - Poor car condition - Hours - Slow Check-in

Cons: Nowhere in my booking process did it state that they didn’t accept Amex so I arrived and couldn’t get the car so had to go back to the airport and hire another one for twice the price.

Pros: Car was clean and ready, agent was helpful and understanding

Cons: K10 is not located at the airport - something DiscoverCars failed to acknowledge when making the reservation - expecting the customer to understand the addresses in a foreign location is a bit much.

Pros: Efficient and fast

Cons: Still charged extra for insurance despite taking out full comprehensive with the booking

Pros: 2 drivers for free as standard. Feedback on the internet when deciding which company to book.

Cons: Not having a clear pick up point at the airport to wait at. It would be helpful if there was a sign or a flag for K10 mobility.

Pros: Pick up process takes a while but everything went smoothly despite 'horror' stories I'd heard about spanish car rentals. Return was very quick and painless.

Cons: There was nothing I didn't like, but signage is needed at the airport to direct you to the shuttle pick up location.

Pros: No indication in the airport or in the shuttle area showing us where to wait for shuttle.

Pros: Received the car I booked. Drop off service was efficient and friendly.

Cons: Pick up service was rather unfriendly. There were a lot of bumps and scrapes on the car, the service warning light was on and there was no screen wash from pick up.

Cons: Its not at the airport, but their free shuttle service (when you find the pick up location) is reasonably efficient.

Pros: Great fast service and good quality cars

Pros: friendly staff and the lack of stress around a pick up and drop off point away from the craziness around the airport.

Cons: shuttle bus directions could have been clearer. I spend half an hour wandering around to try and locate where the pick up point was. unsure if this is a K10 issue, could have been the message was not transferred on properly by discover cars.

Pros: Quick and efficient

Cons: The car (an Opel Corsa with 15,500Km) was very underpowered and missed a few beats in the engine now and again.

Cons: I had taken pictures of the car at pick up, on drop off a issue that was present on the car at pick up, but hadn't been logged on their system was attempted to be charged to me

Pros: Our flight was delayed so we were the last car of the day to be pick up. Agent was helpful and a pleasure to deal with. We haven’t used K10 before but would not hesitate to use them again.

Cons: The agent promoted his own insurance upon pickup creating confusion on the validity of the full coverage. His arguments sounded valuable but the price for the insurance was way too high

Pros: Friendly and efficient

Cons: Nothing not to like

Pros: Easy and fairly quick to pick up. Drop off excellent, no waiting about, very efficient

Cons: Nothing no not to like. Lovely car

Pros: Bad attitude of return representative who was rude and unreasonable No water in washer bottle car not full despite saying had to be returned full

Pros: K10 were amazing they stayed open late even when we couldn’t get hold of them or discover cars to say our flight was late. It was super quick to collect and drop and the car was so nice especially for the price!!!

Cons: We would have like a slightly less flashy/high end automatic car.

Pros: Not much

Cons: Lots of 'hidden costs' which I felt I had to pay in order to minimise hassle / stress after long travel

Pros: Easy

Cons: I got charged 40€ for late collection after flight was delayed. Even though I had called them. The collection bus service was also reduced after 8pm so we had to wait at Palma for them to return

Pros: so easy

Cons: Nothing !

Cons: K10 Mobility is NOT on the airport and opening hours are unacceptable (you may find those information online but the customer usually do not conduct such in depth research).

Pros: We will be logging a complaint on two fronts. We were ripped off on arrival by then refusing to provide the car without us taking further insurance despite having paid excess cover. Plus we were told by email 3 days before arrival we needed international driving license which with great stress we obtained. Then they were not required on arrival

Cons: All of it. The above was all delivered in a very brusque and rude manner. A terrible start to our holiday

Cons: Rude, mean, and unreasonable representative who would not help or compromise at all at our pickup even though we had all the documents required for pickup. Was a horrible experience, would never recommend K10.

Pros: Tried to sell their insurance

Pros: helpful although could not resolve my problem as it was DiscoverCars that had misrepresented the car I was getting

Cons: Pick up took nearly 45 minutes as the car was not ready and had to be cleaned

Pros: Very good company.

Pros: professional and highly trained staff

Pros: As mentioned above

Cons: The charge go getting to the site early at seven o’clock is very expensive I have never been charged for this before

Cons: I was let down when they cancelled my booking,

Pros: Friendly staff, well kept cars

Cons: Wasn't super easy to find the shuttle service. Better instructions on the voucher form may have helped us as we couldn't find a sign for the shuttle area and had to ask a local.

Pros: The car was great and the service excellent

Cons: It was not clear where the shuttle bus pick up point was but it was relatively easy to figure out

Cons: K10 cars are an extortion racket masquerading as a car hire company. They are a disgrace and we will be pursuing a claim against them for the charges they made us pay for supposed 'damage' to the car.

Pros: Decent up to date car which performed well

Cons: The charge for dropping the car off early when it looked like the place was open for buisness anyway , I've never experienced that anywhere else in the world

Pros: Great customer service and lovely staff

Cons: Nothing

Cons: It's not clear where the K10 pick up point is when you come out of the Airport terminal

Pros: The car itself was excellent and the value for money unrivalled. The staff when dropping off the vehicle were very polite and friendly, although staff when I collected the vehicle were the opposite.

Cons: The staff arranging vehicle collection were rude, dismissive, and generally very grumpy, however it was the opposite when dropping off the car. The early drop-off fee was steep and it was not made clear that there would be a fee.

Cons: Could have been more staff to speed up collection

Cons: Morning office hours for return ( the extra 40Euro by customer/car before 9h00 AM)

Pros: Quicj transport to and from the airport to collect/drop off the car. Received an upgrade too.

Cons: Nothing specific to mention

Cons: Instructions to find the shuttle bus we’re poor, no signpost at airport, gave us a child car seat without straps, gave no support when car instructions were in German, so handover of where controls on car were - abominable service

Pros: It was easy and quick. No sales tactics to try and upgrade the car.

Cons: Nothing at all.

Pros: The time picking up the car and dropping it off, was quick. The car we rented was very well priced luxury car.

Cons: The car was not so clean because of the dust and it had some scratches on the paint. Make sure to take pictures before you leave the car rental.

Pros: Excellent service on collection and drop off

Cons: Nothing

Pros: Very nice vehicle.

Cons: It was for Mallorca not Ibiza!!

Pros: It was easy.

Cons: The GPS didn't work as it should.

Pros: The staff were really friendly and helpful and the desk

Cons: We did struggle to find the pick up point and waited a long time for the shuttle when we arrived which wasn’t ideal as had a toddler with us who was very tired and grumpy after flight!

Pros: Kindness and calmness during busy checkout. All staff were pleasant and helpful

Pros: Car was brand new. Pick up / drop off service very quick.

Cons: Car pick up agent (maybe new employed) was very slow. I have booked BMW (premium selection car) and initially he was trying to rent me downgraded option (small jeep / fiat) even if other agents was offering BMW for other customers for small extra upgrade charge. Only when I insist I get car that I have booked. Also then petrol quantity was wrong in contract. So good that I have made photos when I pick up car. On the other hand drop off was smooth and clear. Lady agent was professional.

Pros: Good car and all went smoothly

Cons: Better info on finding pickup at airport (wasn't hard but not very clear).

Pros: up grade car

Cons: long waiting time for shuttle.

Cons: Charged additional insurance of EUR 120

Pros: Transfer from the airport to the office. Attitude of the company staff.

Cons: The card deposit for renting a car is still blocked but i guess it takes a longer time.

Pros: Prompt collection to and from airport. Car clean, service fast efficient. Overall a well run operation.

Pros: Cheap

Cons: Pressurised to buy their insurance, refusal to record preexisting damage on the car once we saw it, saying "take photos and show us when you drop the car off". Very unprofessional and worrying in combination.

Pros: easy pick up

Cons: stitched up with a small dent we couldnt see, definitely a con. they went straight to it, behind the door seal at roof level. they were very aggressive

Pros: Very nice staff, everything webt easy and fast, unlike at Click and Rent where I will never go again.

Pros: Good location of rental office, great staff, great condition and standard of car.

Pros: Friendly and no arguments or hastle with contact or car condition.

Cons: All good!

Pros: Very reliable and great service!

Cons: Nothing. They were great!

Pros: Quick and friendly services (including the airport shuttle)

Cons: Nothing, let's be honest : it couldn't be better!

Pros: price

Cons: Difficult initial pick up process - no signage at the airport - had to call and wait for minibus pick up - not too long but could have been smoother!

Pros: K 10 in Mallorca were very good but discovercars Ibiza were not.

Cons: Everything...I wasn't met by the representative. I had to take A taxi to the address on the paperwork which was incorrect, then anotger taxi To the correct pick-up address which cost 30 euros. I was charged by discovery cars for the hire, plus the insurance. Then charged again at K 10 plus a block on my credit card fir 1200 euros!

Pros: Everything was great

Cons: Nothing