Hertz at Palma de Mallorca Airport

Cons: Taking a number and standing in line to pick up the reserved rental car. Need to drastically improve that process.

Pros: It was pretty fast

Cons: That they did Sell me an additional insurance with some psychological pressure „you have to Pay on case of danach everything First, than claim It back…“

Pros: Everything was smooth, the car was great (even if used and bruised), and the staff was truly helpful and friendly.

Cons: It’s not the fault of Hertz, but it was very difficult to return the car at night; we couldn’t find the right road leading to the specific entrance to the parking garage.

Pros: Helpful agents to get me my car and check during drop off.

Cons: Pick up time took ~30 minutes.

Cons: Lots of staff behind the desk but chatting with each other while we waited for a full half hour getting more annoyed at the inefficiency we we witnessing

Pros: The rental car was in excellent condition, clean, and comfortable to drive. The booking process was smooth, and everything with the car itself went perfectly.

Cons: I was happy with the car and overall service, but the desk experience was unpleasant. The staff member tried to upsell us to a bigger model, then gave us the same car for the same price because ours wasn’t available. She also attempted to charge 162 euros for insurance administration, and her attitude was quite rude.

Cons: Car was very dirty and had 19 faults registered in the pick up email. Litter from three previous rental paperwork still in car . 53K miles on clock

Pros: quick and efficient process

Cons: they are normally much dearer than other providers

Pros: I was waiting over one hour to collect my car. Long queue with just three people working on.

Cons: Charge me full tank of fuel and when I arrive to the car found out it’s not full. And I know if I do not fill up to full the car they will charge me extra money for fuel. Very poor service

Pros: Drop off speed, new car

Cons: I have a Five star status in Hertz that wasn’t even considered because the booking was done with this platform. Agent at the desk rude

Pros: Le véhicule était en très bon état et très propre.

Cons: CAUTION RETIREE COMPTE BANCAIRE ALORS QUE LE PLEIN A ETE FAIT Aucune information lors de la prise en charge,.numéro de parking qui ne correspondait pas, on a dû chercher le véhicule. Impossible de trouver le lieu pour le retour du véhicule, très mal indiqué.

Pros: HERTZ agency was supposed to close at 2.00am; several flights were delayed due to weather conditions and we reached the agency only at 2.30am and the agents were there waiting for customers to pick up their car. Thanks for that.

Pros: Everything was easy and clear

Cons: N/A

Pros: Big wait for check in at airport

Pros: Easy to find clear communication.

Cons: The attempt to make me accept An offer for a reduced price for a langer car. It is not necessary because i already made my choice at home.

Pros: quick drop off

Cons: car was an absolute wreck, dents and scratches on every panel/wheel.

Pros: Used many car hire - this was least hassle

Pros: Car was very new and staff friendly

Cons: We waited 1 hr to pick up the car, the queue was to big for the number of staff present.

Pros: Quicker collection process.

Cons: Slow collection process we had to wait over 30 mins and the car has so many damaged especially the tyres.

Pros: Waited a while on pickup but very friendly staff and no pushy sales tactics like other providers.

Cons: Polite and friendly. No issues with hire

Pros: Best service ever had.

Pros: The drop off was quick

Cons: The car was not in the place where we were told it would be. Hertz appears to have charged me 365 pounds more than the agreed price for the car rental. They were very insistent that I take out thier extra insurance despite me refusing and threatened the risk that I might not be able to claim back on the pre bought insurance. I was told I would receive an email with all the existing scratches shown on the car. I never received that email. The car was in a very dark park of the parking area which

Pros: Nothing , didn't bother. Rebooked with Sixt , was told it would be 2-3 hrs wait for car at least

Cons: Utter garbage, will never use them again

Pros: Nothing, it was just awful

Cons: They said your insurance is not worth nothing and I need Hertz own insurance which of course is a scam. Unfriendly and rude. Ordered a suv due to the upright position, but got a lowdown ford focus instead. They could not get me anything else and no discount due to my inconvenience. Rubbish company on Mallorca airport. Stay away.

Pros: It was very easy to follow the pick and return process, the staff is very helpful.

Cons: Not easy to setup the navigation details for the return of car, it seems Hertz office at the airport has wrong details on Google. It would be much easier if this can be more precise.

Pros: Quick and efficient

Cons: Nothing

Pros: Fast and convenient.

Cons: The car had only USB connection, not USB-C.

Pros: Variety of cars

Cons: Had to go and find rep to hand car back as I like to close the hire when still present

Pros: easy to find them at the airport - got a virtual brand new car when we did have a problem with a lost ignition key they were quick to resolve

Pros: I guess discovercars had ”too good car” offered than agreed with Hertz. They were ok changing the car to bigger, however.

Cons: The vehicle provided had damage all down one side and was not of the usual high standard.

Pros: Easy and straightforward check in and pick up of car.

Pros: Prompt, fair price, easy to book

Cons: Minor damage not all documented Didn’t have a hybrid as booked and paid for but didn’t offer a discount from

Pros: Agents were polite and efficient.

Cons: The car wasn't particularly clean. The windscreen was all smeared on the inside and there were bird droppings on it on pick up.

Pros: fast and efficient

Pros: Swift and friendly staff

Cons: As we were sold an upgrade I was disappointed by the level of damage on the car when we picked it up.

Pros: Drop off was very easy and stress free

Cons: The difficulty getting the car we had booked (to take 3 suitcases).

Pros: They were timely and courteous.

Cons: Nothing

Cons: Difficult to find the desk and not the most friendly

Pros: Car was correct size and in good condition.

Cons: Car needed AdBlue and we lost 1/2 day of use because of that.

Cons: When a request has been confirmed a long ways ahead of the pickup date, it should be honoured.

Pros: Fine service at pick up.

Cons: Extremely bad service when bringing back the car. Looking for all scratches even smaller than the head of a pin.

Pros: Very easy to communicate, fast pick up and drop off, welcoming stuff and great car

Pros: Nice,new car

Cons: Nothing

Pros: Very nice desk staff, and drop off staff. The ease of having in-terminal service. The good reputation of Hertz being lived up to. That they E-mailed me the rental agreement including good photos of previous damage. Super cool hybrid fiat 500!

Pros: Brilliant service at the desk, quick and efficient. Straight out to the car and away. Return was simple and fast. Car was immaculate condition.

Cons: Nothing

Pros: Even if they are a bit more expensive compared to other companies, I prefer to play it safe with well renamed companies

Cons: Nothing

Pros: location of car within airport terminal

Cons: picking up car way too slow. long line. Hertz not impressed about insurance via Discovercars

Pros: It was fast and efficient.

Pros: Leichte Buchung, super Service am Flughafen, neues Auto, keine versteckten Kosten bei der Abholung, keine Probleme bei der Rückgabe.

Pros: Agent was available at drop off

Cons: Impossible to get through by phone when there was a problem

Pros: The car rental agent was particularly engaging and had a keen sense of humour (that really appealed to us). He offered practical advice of the choices available.

Cons: It was a bit tricky finding the rental desk at the airport - we were arriving from the bus terminal as we decided to rent a car after being on the island for a couple of days.

Pros: Quick

Cons: Car was not clean. Expensive.

Pros: Relatively efficient check in and out

Cons: The car was possibly the worst car in the fleet! Terrible. On many occasions it took a few attempts to even get it to start.

Pros: easy return process

Cons: not enough agents on desk at pick-up

Pros: All very efficient, easy to pick up and drop off and all staff very helpful.

Cons: Nothing.

Pros: Great car, super service

Cons: Nothing

Pros: Quality

Cons: Queuing to collect. I think there were people who hadn't booked or were like kids in a sweet shop and pondered over everything on offer.

Pros: Short queue. Representative was very polite and efficient. An upgrade was offered and was good value for money - no pressure though. The car was in good condition. Drop off was easy and very well organised.

Cons: More expensive than most other companies but it was worth it. Having been ripped off but more budget options (Goldcar!) I think Hertz represents much better overall value and crucially less stress!

Pros: car was immaculate and drop off was super efficient and fast.

Cons: We had to wait about 20mins to pick up the car.

Pros: conditions de location professionnalisme des agents hertz efficacité du service

Cons: RAS

Cons: They didn't have the car that I pre booked and then charged me more to get an upgrade. This has never happened before, it has always been a complementary upgrade if the pre-booked car isn't available.

Cons: Charged 140 euro for the smallest of small marks on the bumper which I absolutely know I didn’t do. Will hertz repair the mark? Absolutely not. It will remain and they will keep the money! First time charged by a hire company in 40 years of car hire.

Pros: With one word: Excellent

Pros: Rather fast

Cons: The char was supposed to be delivered r-with a full tank (in the contract) but in reality it was not full an d but was very late and no-one available at the parking lot to explain. I thus had two bring it with a full tank but Hertz's agent didn't want to offer a compensation in spite of the pictures taken at the car delivery time.

Cons: Very hard to contact the local office by phone when we wanted to extend the period. We either couldn’t get through or had the call drop any time we did manage to connect

Pros: everything

Cons: nothing

Pros: The lady was really friendly when we dropped off

Cons: Disappointed the car seat was too big they sold us as an extra - we asked for a baby one and it was far too big.

Pros: Easy pick up and drop off.

Pros: This was my first time personally renting a car abroad and it was very very smooth. Really enjoyed the Clio Hybrid too.

Pros: nice staff

Cons: it was very busy at the counter

Cons: I don't understand, why I have to give my adress and contact information, when everything is already on the booking voucher.

Pros: Easy to access car at the Mallorca airport.