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Hertz at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Agents were polite and efficient.
Cons: The car wasn't particularly clean. The windscreen was all smeared on the inside and there were bird droppings on it on pick up.
Pros: fast and efficient
Pros: Swift and friendly staff
Cons: As we were sold an upgrade I was disappointed by the level of damage on the car when we picked it up.
Pros: Drop off was very easy and stress free
Cons: The difficulty getting the car we had booked (to take 3 suitcases).
Pros: They were timely and courteous.
Cons: Difficult to find the desk and not the most friendly
Pros: Car was correct size and in good condition.
Cons: Car needed AdBlue and we lost 1/2 day of use because of that.
Cons: When a request has been confirmed a long ways ahead of the pickup date, it should be honoured.
Pros: Fine service at pick up.
Cons: Extremely bad service when bringing back the car. Looking for all scratches even smaller than the head of a pin.
Pros: Very easy to communicate, fast pick up and drop off, welcoming stuff and great car
Pros: Nice,new car
Pros: Very nice desk staff, and drop off staff. The ease of having in-terminal service. The good reputation of Hertz being lived up to. That they E-mailed me the rental agreement including good photos of previous damage. Super cool hybrid fiat 500!
Pros: Brilliant service at the desk, quick and efficient. Straight out to the car and away. Return was simple and fast. Car was immaculate condition.
Pros: Even if they are a bit more expensive compared to other companies, I prefer to play it safe with well renamed companies
Pros: location of car within airport terminal
Cons: picking up car way too slow. long line. Hertz not impressed about insurance via Discovercars
Pros: It was fast and efficient.
Pros: Leichte Buchung, super Service am Flughafen, neues Auto, keine versteckten Kosten bei der Abholung, keine Probleme bei der Rückgabe.
Pros: Agent was available at drop off
Cons: Impossible to get through by phone when there was a problem
Pros: The car rental agent was particularly engaging and had a keen sense of humour (that really appealed to us). He offered practical advice of the choices available.
Cons: It was a bit tricky finding the rental desk at the airport - we were arriving from the bus terminal as we decided to rent a car after being on the island for a couple of days.
Cons: Car was not clean. Expensive.
Pros: Relatively efficient check in and out
Cons: The car was possibly the worst car in the fleet! Terrible. On many occasions it took a few attempts to even get it to start.
Pros: easy return process
Cons: not enough agents on desk at pick-up
Pros: All very efficient, easy to pick up and drop off and all staff very helpful.
Pros: Great car, super service
Cons: Queuing to collect. I think there were people who hadn't booked or were like kids in a sweet shop and pondered over everything on offer.
Pros: Short queue. Representative was very polite and efficient. An upgrade was offered and was good value for money - no pressure though. The car was in good condition. Drop off was easy and very well organised.
Cons: More expensive than most other companies but it was worth it. Having been ripped off but more budget options (Goldcar!) I think Hertz represents much better overall value and crucially less stress!
Pros: car was immaculate and drop off was super efficient and fast.
Cons: We had to wait about 20mins to pick up the car.
Pros: conditions de location professionnalisme des agents hertz efficacité du service
Cons: They didn't have the car that I pre booked and then charged me more to get an upgrade. This has never happened before, it has always been a complementary upgrade if the pre-booked car isn't available.
Cons: Charged 140 euro for the smallest of small marks on the bumper which I absolutely know I didn’t do. Will hertz repair the mark? Absolutely not. It will remain and they will keep the money! First time charged by a hire company in 40 years of car hire.
Pros: With one word: Excellent
Pros: Rather fast
Cons: The char was supposed to be delivered r-with a full tank (in the contract) but in reality it was not full an d but was very late and no-one available at the parking lot to explain. I thus had two bring it with a full tank but Hertz's agent didn't want to offer a compensation in spite of the pictures taken at the car delivery time.
Cons: Very hard to contact the local office by phone when we wanted to extend the period. We either couldn’t get through or had the call drop any time we did manage to connect
Pros: The lady was really friendly when we dropped off
Cons: Disappointed the car seat was too big they sold us as an extra - we asked for a baby one and it was far too big.
Pros: Easy pick up and drop off.
Pros: This was my first time personally renting a car abroad and it was very very smooth. Really enjoyed the Clio Hybrid too.
Pros: nice staff
Cons: it was very busy at the counter
Cons: I don't understand, why I have to give my adress and contact information, when everything is already on the booking voucher.
Pros: Easy to access car at the Mallorca airport.