Record-go at Thessaloniki Airport

Cons: Made it obligatory to buy insurance for taking the car earlier which I declined. Then tried to give me a manual car instead of automatic at the desk then when they gave me the keys. Car had child seat inside that had not been removed. When I got the automatic car, some 2 hours after I initially arrived, the aerial was defective, I took a picture of the damage. Then when I returned the vehicle, the female manager tried to imply I had damaged it, despite being told by collegue it was not the case

Pros: I have rented few times with them and unfirtunately the only good thing about the Recordgo was that the shuttle bus drivers are very polite and helpful.

Cons: Everythung else! The cars were nirmally new and in good condition but this time the Fiat I rented was not in gokd cindition.Their machines were not working and was forced to use my debit card. The staff, and in particular one of the Christina's who is the person in charge, was HIGHLY RUDE! No clue about BASIC customer service. I had issues with the car and had to get a different onw which was involved in an accident and was not in perfect condition. The seats were also stained. Avoid!

Pros: Better to offer the car model you have promised. 🙃

Pros: The service i received by Record Go agent was very bad !!! The agent forced me to do full coverage ensurace to the car although I already did full coverage with you. The exuse was that my credit card is not issued by physical bank ... I have 2 visa cards and one American express and they don't want to receive them at all - they said they cannot refund me the 1200 euro when I return the car back. They were not kind and the service was very bad !!! I will not recomend Record Go to anybody !!!

Pros: Would never use discover cars again.

Cons: The exhorbedent charge and nasty surprise we got at the counter. This was totally unacceptable and put us in the situations where we had no choice than to pay for very expensive comprehensive insurance if we didn’t want commission charged on a deposit.

Cons: Car was making a concerning noise from engine bay, sounded like timing chain was about to break.

Pros: Nice dropoff driver, cheap price, quick deposit return. They do not block the funds on your card, they actually charge you the full amount, then instead of releasing the block, they initiate the refund, which may result in currency differences in your favour or the other way around.

Cons: Long wait for the car, sluggish staff and trying to make me feel I am taking a huge risk by not buying their insurance. Lack of interest when extra insurance declined, even signs of rudness towards my partner while she wanted to use the toilet.

Pros: Great receptionist, easy administration. Fast administration with debit card and it’s fee.

Pros: Speed of drop off

Pros: The car was on very good condition!!!

Pros: Cena i obsługa.

Pros: The agents were very nice and most helpful

Cons: The agency couldn't accept our country credit cards for deposit.

Pros: Everything was perfect

Pros: Nothing

Cons: They didn't wait for me

Pros: They scammed me for 300 euro

Pros: Educated people on the counter

Pros: Everything's fine

Pros: -

Cons: Unfreindly and arrogant.

Pros: service and cars

Cons: office outside of airport 15 min tooooooo long

Pros: Fast shuttles from the airport and back. Fast service. Fast delivery of the vehicle at the reception and fast reception of the vehicle back

Cons: The deposit money for the fuel and for the guarantee have not been returned yet, even though I was told that everything is in order I believe that in the coming days everything will be returned as promised

Pros: Rude personal , spent around 2 h m to pick up a car , they charge extra for insurance

Cons: E e wait about 45 m on aiport for shuttle. And more then 1 h to pick a a car in the office . Was another customer who told me they’re charge them for extras what wasn’t

Cons: Lady in the reception on pick up was very slow and rude

Pros: Καινούργιο αυτοκίνητό

Cons: Καθυστέρηση στην παραλαβή

Pros: Service and professionalism

Cons: None

Pros: Very efficient, when we were done, we turned around and the car was on, parked and waiting for us and the aircon cooling the car already.

Cons: The refueling charge is high if the petrol station is so close, we did refuel before to avoid this charge though:)

Pros: They have card machines from Spain that do not work with most English cards (tried Mastercard credit for both Santander and NatWest) and this forces you to have to buy insurance this triples the price of the card.

Cons: They have card machines from Spain that do not work with most English cards (tried Mastercard credit for both Santander and NatWest) and this forces you to have to buy insurance this triples the price of the card.

Pros: It’s a first time that I had such good and friendly approach! The ladys working there is unbelievable helpful spending the time giving me a tips for everything I ‘d needed , f.e. , where to go what to eat what to see… I will come back for sure!

Cons: Absolutely nothing to say

Pros: We have a brand-new car, personal stuff was very polite and helpful and generally we are family of 4 people, driving around, making new experience, it falls a pleasure renting with Record Go!

Cons: Nothing

Pros: Leaving the car was much more easier than collecting it. Also the shuttledriver to the airport was a nice/correct guy.

Cons: Making me afraid so they can sell extra insurances

Pros: Tutto è stato benissimo come sempre con questa compagnia

Cons: Niente

Pros: Όλα ήτανε πάρα πολύ καλά η μεταφορά από το αεροδρόμιο σύντομη, πολύ καλή οδηγός, καθαρό βανάκι, Γρηγορι αφήξεις στο γραφείο και Γρηγόρη παραλαβή του οχήματος, ολοκαίνουργιο Toyota γεμάτο γεμάτο πολιτική καυσίμου

Cons: Τίποτα αρνητικό δεν υπήρχε

Pros: Εξαιρετική οργάνωση από την παραλαβή Έως την επιστρέφη όλα Ήταν άψογα

Cons: Τίποτα όλα ήταν άψογα

Pros: I would never ever use this company ever again. This are a disgrace and should be removed from search engines like booking.com as they are untrust worthy and illegitimate

Cons: Absolutely nothing except the transfer back to the airport to rent our car from a reputable company.

Pros: A really good cars the best fitting north Greece definitely, the staff are very kind and helpful, never meet so friendly people

Cons: None

Pros: Also good service. Nice agents and car

Pros: Amazing company will rent with them again for sure

Cons: Nothing to claim everything was perfect

Pros: Navette aéroport /personnel/ voiture

Cons: Aucun

Pros: One car was clean. Price was good.

Cons: One car was not clean on pickup. Was missing window handles. Both cars had maintenance or service lights blinking that we were told to ignore. They were realy trying to sell their insurance. If anything happens to the car, they demand exorbitantly outrageous fees, like 1200€ for a windshield. They literally abandoned us in the middle of nowhere in the middle of the night. Saying it was late, they refused to take us to the airport when we dropped off the cars. We left on foot.

Pros: Great customer service

Cons: The car smelled like cigarettes

Pros: Awful experience.

Cons: The woman decided to cancel my reservation. Left without a car for 13 days. Never ever again

Pros: Good condition of car, clearly explained conditions of rental the car, fast closing the contract after dropping off car

Cons: -

Pros: Amazing company very helpful!!

Cons: Nothing to complain

Pros: Friendly staff

Cons: They were advertising a car that they don't have any more so I had to choose something else

Pros: excellent service

Cons: very expensive insurance offered over the desk and charges in case of any issues with the car

Pros: The staff was very professional and the car was new

Pros: Everything was perfectly executed. The pickup location was easy to find and clearly mentioned in the booking voucher. The pick-up took a few minutes only. The conditions were clearly explained. The car was clean and in very good condition. The car drop-off and inspection took a couple of minutes only and the fuel and car deposits were immediately released.

Pros: Very friendly and efficient service

Pros: Όλα ήταν τέλεια καταπληκτικά αυτοκίνητο και σέρβις

Cons: Κανένα παράπονο

Pros: Christina was extremely helpful. A total lifesaver.

Cons: The fact that you guys aren’t at the terminal. You guys should have the right to be there over some of the big names.

Pros: Friendly staff

Cons: It take forever to the office

Pros: The treatment from the employees was very nice, professional and friendly!!

Cons: A bit confused about office location

Cons: After they check the vehicle when returning the vehicle and say that everything is fine, they are not willing to give written confirmation about it. They just say everything is fine and will release the credit card deposit.

Pros: The service 😄

Cons: IT take forever to reach the iffice with shutttle

Pros: Very bad. You can not reach anyone at night. They are giving service at day time. Evening, impossible to call someone. Impossible to return car.

Cons: -I had to go airport two hours early. I called them , i could not reach. No one is working at night and early in the morning. -i leave car at carpark inside the key. They went there to take the car. They penalty me 200 euro. Can you believe that? They charged me, because they are not working at night. I could not find anyone to return car at 6am. They punished me -i ordered opel corsa, they gave me toyota yaris

Pros: The customer service was really kind and helpful, I will book with them anywhere they are thank you !

Cons: No complain at all

Pros: Έμεινα πολύ ευχαριστημένη με τις υπηρεσίες της RecordGo Και θα την προτιμήσω ξανά για επόμενη ενοικίαση

Cons: Χρειάστηκε να επεκτείνω έκτακτος την ενοικίαση μου για μία μέρα - η τιμή που μου δόθηκε ήταν πολύ υψηλή σε σχέση με την αρχική μου ενοικίαση.. Επιπλέον μία εταιρεία με τέτοιο κύρος δεν θα έπρεπε να είναι τόσο μακριά από το αεροδρόμιο

Pros: Perfect company and perfect service 👍👍👍

Cons: Perfect company and perfect service 👍👍👍

Pros: Excellent car-rental company , new one in Thessaloniki, Greece! Very good cars, great prices and professional personal stuff!

Cons: Nothing to complain

Cons: If the contract is already approved, and a payment was made, why all the time in front of a computer? Pick up should be faster.

Pros: Everything was really good, went smooth and professional

Cons: Office too far from the airport

Pros: Nothing

Cons: Nothing

Pros: Professional handling by costumer assistant

Cons: Office is tooooo far from the airport…

Pros: Very good educated personal staff, speaking plenty of foreign languages!

Cons: Nothing to claim,everything was amazing

Pros: What a fabulous group of ladies - so accommodating and were happy to wait for us despite flight delayed late at night

Cons: Didn’t like the fact that car damage was not available on paper but instead on the computer

Cons: Everything, couldn't rent the car I'll avoid your misleading company

Pros: Nothing

Cons: Worst car rental company ever. At the rental desk they wanted to sell an insurance (with the insurance no deposit needed), I said politely no. When I wanted to pay the deposit, the credit card was rejected (as it happened to many other customers before), I called my credit card (no issue with card), but it did not work. Again they tried to sell the insurance (no deposit), again I said no. After long discussions I could pay with the debit card. Attention: machine for credit card is manipulate!!!!

Pros: polite personnel, new car, quick pick up and drop off

Cons: -

Cons: We did not know that RecordGo was the company to wait for at the airport. We waited for a transfer bus from Discover cars which was never there. After a while and some phone calls it was clear that we were looking for the wrong transfer car. So please make this clear for future customers.

Pros: The car was new

Cons: They charged me an extra 280 euros for an insurance that I have already paid!! Simply TRAP!! Unfortunately on this Discovers car has fully responsibility!!!! no respect on customers !! simply we arrived there and blackmailed us if we do not accept their insurance NO CAR!!! this shows luck of control on the agreement between Discovers Car and Record go!! Never AGAIN !!! unprofessional without respect on customers and associates (discover cars) waiting a compensation otherwise EU directive !!!

Pros: They were quick and easy, had a choice of car and car was in good condition

Pros: At the reception, I encountered a very rude woman who was performing her job poorly and couldn't explain why I had to sign a form stating that the car had no damages, even though there was a scratched plastic threshold on the exterior side of the car, measuring over 5 centimeters. I was worried that I would be held responsible for this damage later on. To be safe, I took photos and videos of everything. The employee refused to acknowledge the defect is on the car.

Cons: It's good that everything ended successfully, and at the end of the rental period, a very pleasant guy took the car back. He explained everything clearly and immediately had me sign all the documents stating that the car had no damages. Overall, I am satisfied with the service.

Pros: The airport shuttle bus was very useful and ran frequently

Cons: We paid for a Jeep Renagade. We we very deliberate because of my bad back and I know that car is comfortable. We arrived and they’d given our car to someone else. They tried to pitch and “upgrade” to one of 3 cars, all which were much lower classes of vehicles. We ended up taking the biggest - an opal Crossland. It es really dirty (I didn’t mind) -It did the job, but we didn’t get any money back or apologies at all. I’ll never use Record Go again, and unlikely discover cars. Very disappointing.

Pros: Thanks! English spoken!

Cons: Keep up the good work

Pros: Friendly and efficient

Cons: Poorly explained deposit scheme and still waiting for refund of petrol deposit. Scared us by discussing need for extra insurance even though already purchased through Discover Cars

Cons: Service was appalling. Couldn’t have been more unhelpful

Pros: Great customer service experience, all so smooth!

Cons: -

Pros: Fast and professional

Pros: Very friendly and customer-oriented

Cons: Nothing, it was perfect

Pros: Car quality, airport pick up and drop off

Cons: selling their own insurance

Pros: Very efficient and explained things clearly

Cons: Nothing

Pros: Car was clean

Cons: They wanted to charge me damages that they already had. I had recorded a video and I didn’t get charged since they hadn’t written down what damages the car has. Unprofessional! Scammers

Pros: It was easy and the conditions were clear.

Cons: A bit of upselling.

Cons: They wanted to force us to rent a bigger car at a much higher price, but then it turned out that the car we booked was available. We have never met "fuel deposit" anywhere. We always take photos of the car when we pick up it, but we have never needed those when we drop off the car. It was here!

Pros: 5 star, no other comment!

Cons: Only 1 small thing, we didn't know that discover cars is the same as record-go. It was a problem by the pick up in the terminal.

Pros: Clean and nice shuttle from aeroport and to aeroport. Nice agents. New cars and clean

Cons: I don’t like that they don’t take a virtual credit card

Pros: Customized their procedures according to our needs without me even asking.

Pros: The condition of the car

Cons: The 1100 euros for the quararantee is still not returned

Pros: The car that they gave me was good

Cons: About the scratches and the full coverage insurance they can charge you if they want for scratches that you don't do when we inspecting the car we signed the same paper and on drop off they take out an other paper with just one scratch but we sign more than 10 scratches so They can changes the papers with other papers so that make it little bit suspicious so be careful always take pictures

Pros: Christina in the desk was super helpful.

Cons: When i did the reservation i wanted to call Record - go to see if they receive my reservation. To my surprise I realized that there is no greek number but only Spanish. I think is not helpful to have a Spanish number for customer service where the office is in Greece. They have to have a Greek number.

Cons: by the time of the dropping off the car nobody answer the mobile phone, so i paid an additional charge of 20 euros for somebody to drop me off to airport and parking for the car . (I made a mistake in reservation for dropping off the car at 19.00 but by the time of pick up the car i informed the agents that i will drop ther car finally at 7 in the morning)

Pros: brand new cars

Cons: Basic package >> no insurance expensive insurance package..

Pros: Very kind people and helpful

Pros: Great service, free upgrade

Pros: Άμεση εξυπηρέτηση, ευγένεια προσωπικού

Pros: brand new car

Cons: Right from the beginning they told me that I made a reservation through a broker and they asked me for a deposit of 1100 euros as it is written in the reservation, but the surprise was that they only accept credit cards and not debit cards. Since I had only a debit card with me they explained to me that they will make a transaction of 1100 EUR, but they will reimburse only 890 EUR, because such transactions are commissioned. Finally I was forced to accept their new offer at an excessive price.

Pros: Γρήγορη εξυπηρέτηση, προσωπικο ευδιάθετο και χαμογελαστό... ξεκάθαρες χρεώσεις...

Pros: I don't like Nothing really . We spend there 1 hour

Cons: Worker , services

Pros: New car, speedy pick-up and drop-off. Employees were very friendly.

Cons: The office was far from the airport and we had to call them to come get us. Other rental agencies were much closer to the airport or were sending shuttles to pick up customers when they arrived. The agent at pick up was rude and forced us into accepting an additional charge to take the car. Their English was terrible and claimed they didn’t understand us. The first car they gave us had steering problems and they made it difficult for us when we tried to exchange it.

Pros: They told me never buy insurance from discover car as I would get screwed in any claim

Cons: Agent was vicious about wanting me to pay 3x price…. They completely messed up the contract …used a fictitious name not mine… Fraud!!!….we’re completely untrustworthy ….had many people mad and complaining at them… so took a long time

Pros: everything was ok. we were absolutely satisfied with car and also with staff. I recommendet it 10*

Pros: Car was nice, staff were friendly and it was very good value compared to other companies

Cons: There was only one member of staff on the desk when we arrived to pick up the car. She was very busy with one customer so we had to wait for a long time.

Cons: הודעתי שאגיע מאוחר ודחיתי את לקיחת הרכב ליום המוחרת וגם הודעתי בזמן .ניקנסתי ב100 אירו כדי לחדש את ההזמנה

Pros: Fast. Polite

Pros: Nice car, great value for the price. Pick up from the airport and drop to the airport. In general was very fast and friendly

Cons: Only thing I didn't like was while queueing someone had priority booking and we had to wait bit longer

Pros: Φιλικό και εξυπηρετικό προσωπικό. Το αμάξι μας καινούργιο, πεντακάθαρο και η τιμή του εξαιρετική!

Pros: the car i chose wasnt available so they upgrade me without an extra chrge

Cons: nothing

Cons: Scaremongering on collection of car. We were told that we were not fully covered because we paid by debit card. We paid the full cover with discover cars, but record go kept telling us this wouldn’t help us.

Pros: They were very helpful and nice!

Cons: Dear sir or lady. I did not receive any car. I already contacted my bank to stop

Pros: Nothing. Only the car. It was new and clean.

Cons: Late to pick up at the airport, without any name cards, she said "no" she was not from discovercars. After 30 mind around came back to me. I did full insurance online and they said it's not valid, they should keep 1100 euros from my credit card or I should pay other 268 euro. I asked them to block 1100 on one card and to keep the rest of the money from another card because of the limits they refused. They refuse also payment with cash, so I bought their "insurance".