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Record-go at Thessaloniki Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Christina in the desk was super helpful.
Cons: When i did the reservation i wanted to call Record - go to see if they receive my reservation. To my surprise I realized that there is no greek number but only Spanish. I think is not helpful to have a Spanish number for customer service where the office is in Greece. They have to have a Greek number.
Cons: by the time of the dropping off the car nobody answer the mobile phone, so i paid an additional charge of 20 euros for somebody to drop me off to airport and parking for the car . (I made a mistake in reservation for dropping off the car at 19.00 but by the time of pick up the car i informed the agents that i will drop ther car finally at 7 in the morning)
Pros: brand new cars
Cons: Basic package >> no insurance expensive insurance package..
Pros: Very kind people and helpful
Pros: Great service, free upgrade
Pros: Άμεση εξυπηρέτηση, ευγένεια προσωπικού
Pros: brand new car
Cons: Right from the beginning they told me that I made a reservation through a broker and they asked me for a deposit of 1100 euros as it is written in the reservation, but the surprise was that they only accept credit cards and not debit cards. Since I had only a debit card with me they explained to me that they will make a transaction of 1100 EUR, but they will reimburse only 890 EUR, because such transactions are commissioned. Finally I was forced to accept their new offer at an excessive price.
Pros: Γρήγορη εξυπηρέτηση, προσωπικο ευδιάθετο και χαμογελαστό... ξεκάθαρες χρεώσεις...
Pros: I don't like Nothing really . We spend there 1 hour
Cons: Worker , services
Pros: New car, speedy pick-up and drop-off. Employees were very friendly.
Cons: The office was far from the airport and we had to call them to come get us. Other rental agencies were much closer to the airport or were sending shuttles to pick up customers when they arrived. The agent at pick up was rude and forced us into accepting an additional charge to take the car. Their English was terrible and claimed they didn’t understand us. The first car they gave us had steering problems and they made it difficult for us when we tried to exchange it.
Pros: They told me never buy insurance from discover car as I would get screwed in any claim
Cons: Agent was vicious about wanting me to pay 3x price…. They completely messed up the contract …used a fictitious name not mine… Fraud!!!….we’re completely untrustworthy ….had many people mad and complaining at them… so took a long time
Pros: everything was ok. we were absolutely satisfied with car and also with staff. I recommendet it 10*
Pros: Car was nice, staff were friendly and it was very good value compared to other companies
Cons: There was only one member of staff on the desk when we arrived to pick up the car. She was very busy with one customer so we had to wait for a long time.
Cons: הודעתי שאגיע מאוחר ודחיתי את לקיחת הרכב ליום המוחרת וגם הודעתי בזמן .ניקנסתי ב100 אירו כדי לחדש את ההזמנה
Pros: Fast. Polite
Pros: Nice car, great value for the price. Pick up from the airport and drop to the airport. In general was very fast and friendly
Cons: Only thing I didn't like was while queueing someone had priority booking and we had to wait bit longer
Pros: Φιλικό και εξυπηρετικό προσωπικό. Το αμάξι μας καινούργιο, πεντακάθαρο και η τιμή του εξαιρετική!
Pros: the car i chose wasnt available so they upgrade me without an extra chrge
Cons: Scaremongering on collection of car. We were told that we were not fully covered because we paid by debit card. We paid the full cover with discover cars, but record go kept telling us this wouldn’t help us.
Pros: They were very helpful and nice!
Cons: Dear sir or lady. I did not receive any car. I already contacted my bank to stop
Pros: Nothing. Only the car. It was new and clean.
Cons: Late to pick up at the airport, without any name cards, she said "no" she was not from discovercars. After 30 mind around came back to me. I did full insurance online and they said it's not valid, they should keep 1100 euros from my credit card or I should pay other 268 euro. I asked them to block 1100 on one card and to keep the rest of the money from another card because of the limits they refused. They refuse also payment with cash, so I bought their "insurance".