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Surprice at Thessaloniki Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Agents nice, good car
Cons: Insurance issues - see above
Pros: the car was not parked near the airport. we were picked in a van and driven to a different location. the car was not in good shape, not clean (not dirty, just not clean), bumped up with many scratches, door handles inside were broken, had only a quarter tank of gas, not the car we ordered (maybe in the same class). overall it drove ok but just not the kind of car you'd expact from a dealership.
Cons: the service was ok, the people were nice. we were told not to eat in the car, not to enter the car with bathing suits... its a beach resort in Greece, not that simple. also, we were told the agency is holding 900 euros blocked in case of damage to the car and we want we can add 170 euros on the spot and the 900 will be released, this was unusual and felt like they're trying to get more money on the spot, not sure, it may be acceptable... just felt weird. there was no heads up about this payment.
Pros: Friendly. Available. Excellent price. Easy documentation
Pros: Very straight forward company. They don't push you to buy extra insurance or try to charge you excess money.
Cons: The car had a lot of scratches and marks and the driver door was repainted. The miles of the cr was high as well . Besides that the car was great and didn't have any problem at all. Just make sure to take a lot of pictures of the car before you take it.
Pros: They were helpful and when returning the car Mr. Tou took us back to our hotel. When I started to look into renting a car for our trip I spoke with someone from this office and he was kind enough to suggest a hotel near by.
Pros: Everything was exactly as described and expected.
Cons: There was nothing we did not like. Great service.
Pros: Good value for money, availability of staff. Payed for taxi when first car failed. Provided another car next day.
Cons: First car failed on return and got stuck for 4.5 hours 3 hours from destination in the middle of rural area because of late arrival of roadside assistance. Unreliable communications from roadside assistance. Wife very unhappy luckily our baby was not with us.Second car also had minor mechanical/electrical issues.
Pros: Easy drop off
Cons: Arrived early and had to wait for pick up
Pros: That it was Diesel
Cons: The car had over 200 thousand kilometers. Made me nervous driving it far distances as the car must have been over 20 years old. Technology was very minimum, there was no USB for my phone to charge, thank goodness I always travel with a cigarette converter.
Cons: No one wait at the meating point. Surprice gave me an old car 2014 with 235000 km, a.c is not working well and the car was in bad condition, one hade light not working.After 1 houer and argue they chnge to a better one 58000 km but a gasolin car, i reserved and payed for disel.
Pros: Personal attention and courteous service. They called me during the trip to ensure all is ok for arrival, departure etc.
Pros: The service was excellent. I was called on my mobile just after picking up my bags and the representative was waiting outside who then drove me a few minutes to the car rentals location. I had no issues with the car for the entire 2 weeks. Dropping off the car was seamless, quick and efficient. I will definitely use again.
Cons: Staff were Rude not Not approachable or welcoming. Hired a car from here last in 2018 and staff were excellent but this year it was very different and I will not use this car hire place again
Pros: Price Service of delegate and by Phone
Cons: Old car (2011) Not 100% fit - Engine light turned on, wipers didn't clean well, no BT connection
Pros: Good value Efficient staff
Cons: The info provided for pick up suggested to meet at airport but we had to phone the office and wait for them to come and pick up
Pros: They didn't try to sell extra insurances, final price was as Web site. No overly fussy when checking car on return.
Cons: Car a little old, over 120,000km on the clock
Pros: Excellent quality vehicle friendly service and the fact was given a Lyft to my hotel after dropping the car off
Cons: Surprised I had to put an additional 980 euro As a security deposit for damages
Pros: good customer service
Cons: State and age of rental vehicle
Pros: Price of rental, Speed of getting and returning the car.
Cons: Car was very dirt/ dust covered when I recieved it. I had it washed immediately when I arrived at my town. It cost me 13 euro for inside and outside cleaning.
Pros: Friendly and efficient
Pros: Very friendly and easy going staff at Thessaloniki
Pros: don't treat you well there where hidden prices.
Cons: don't treat you well