Avance at Thessaloniki Airport

Cons: The way the clerk tried to convince me that, despite paying for fully-comprehensive insurance, I might want to buy the exact same product from them (i.e. pay for it twice), because otherwise I'd have to wait for Discover to reimburse me in the event of an accident.

Pros: We always select Avance for our car rental at Thessaloniki as they are a very professional and honest team. They always offer good cars at great prices. Highly recommended!

Cons: None

Pros: Unprofessional. Car on very bad condition with disappointed customer service and no flexibility. Car was risking the passengers health and safety.

Cons: Unprofessional. Car on very bad condition with disappointed customer service and no flexibility. Car was risking the passengers health and safety.

Cons: We booked a Peugeot 2008 or similar (Compact SUV) but received a Dacia Stepway, which is a smaller and lower category vehicle (B-segment vs C-segment). We weren’t informed in advance and no alternative or compensation was offered. This is not “or similar” in any fair sense.

Pros: All was good. Good service and car.

Cons: Driver dropping us off to airport not very helpful when asked a question re ryanair gates.

Pros: Pickup directly in airport

Pros: The car pick-up and drop-off process at Thessaloniki Airport via rental company AVANCE was very smooth and fast. The staff were friendly and professional. The deposit was refunded just 4 days after returning the car. Excellent value for money – a very reliable and highly recommended company!

Cons: Still had to use the shuttle, which is not very convenient. Car was outdated and had several issues (fuel cap would not open, check engine light went on).

Pros: Fast and easy pick up, good car, fast return.

Pros: Nice, helpful staff.

Pros: Car provided promptly.

Cons: Car was provided with a cracked windscreen, on return Avance tried to charge for the cracked windscreen and kept us waiting for 30 minutes before they made us sign an iPad and leave. This has left a horrible feeling as they did not explain what we were signing, and were basically held hostage, until we would sign their iPad.

Pros: The agent was very friendly upon pick up, our flight was delayed and he waited till we pick up the car. The big taxi then came to pick us up and drove a few hundred meters to where the rental car was parked. The quality of the car was great though not much space in the boots for luggages.

Cons: I thought the taking of pictures upon picking up the car was a bit excessive and time consuming as we came really late at night and were extremely tired. Plus we had a baby and just wanted to drive to the hotel as fast as possible but the handover of car was not very fast.

Pros: The agent at the terminal was helpful even when there were problems. Full report of the car state attached with photos on pick-up and drop-off. Free water while waiting at parking in the hot sun.

Cons: Even though you pay extra for the car to be at the terminal, there is about a 10 minute walk to the parking. Transport by shuttle-bus was included.

Pros: Car was clean and in good condition. Process was very easy.

Cons: Car rental return was difficult to find at ATH

Pros: Good professional service

Pros: The sirvice was good.

Cons: The car was not so good. No reverse sensors, no back camera...

Pros: Very good service overall

Cons: 1 seat belt was broken. I got the car with only 1/4 tank full. I assumed that 'in terminal' means that the car is close to the terminal and no shuttle is needed. Apparently only the office is in terminal and the car is outside.

Pros: Personel was very helpful and clear on all instructions, our car had electrical failure during rental period and they quickly found us replacement car. Everything was smooth and quick. Very satisfied!

Pros: We rented from Avance in Thessaloniki. All the staff were lovely and the biggest plus of all was they didn’t even mention extra insurance. We always have our own excess insurance and always dread the hard sell that some companies make when trying to get you to take it. These guys were great!

Pros: They were friendly and helpful

Cons: It wasn’t very easy to find the desk

Pros: The costumer service over the phone.

Cons: That one of the agents couldn't be bothered too speak and help us when the car was locked and the keys was inside.

Pros: Quick pick up & drop off

Cons: A quite high millage

Pros: Quick and efficient

Pros: they were quick and nice , always available by phone when we had a problem

Cons: the car had some little problems (tire pressures, motor oil) nothing really bad but we had tosto several time to fix it

Pros: The service at the desk was horrible the guy was so rude and treated me like im an idiot. It took over an hour and a half for the car to be ready but it wasn't the car we ordered they gave us the smallest one in the category and it had no bluetooth and a problem in the air pressure also was squeaky every time we started it. At the pickup car park the attitude was the same so disrespectful didn't even try to make an effort to help or make us happy. Very bad service will never rent from avance

Cons: Nothing

Cons: Old car, 90k on the clock with a weak engine and minimal modern features

Pros: לא מחפשים שטויות

Pros: Would use this company again 1000%

Cons: The car did not even have bluetooth. I told the agent I am driving cross country. Did not pick me up at airport. Refused to drop me off at departure. Had to go 5 miles to fill up 1 bar of gas and the lazy representative was on personal call. Did not drop off. After making me fill up 1 bar of gasoline, did not mark it correctly on rental agreement return. Poor service!

Pros: Great customer service and great price

Pros: Velocità

Cons: Nulla

Pros: Being able to rent a car at night is a plus.

Cons: When the car was handed out, scratches were not recorded, the employee did not accompany us to the car, we had to look for it ourselves. How I can be sure that there wouldn't be some new damages while car was in the parking? When returning the car, 2 problems were noted - tire pressure, cruise control periodically did not work.

Pros: Everything is grait.

Cons: Long time for reutrning money deposit

Pros: Accueil, efficacité du personnel

Cons: Qualité et aimabilité

Pros: Easy booking and good and efficient service!

Cons: Car was a bit to weak in the hilly areas but worked ok for its size!

Pros: The car was great , the process of receiving the car was efficient and fast

Cons: At first we got an old car with problems but after we asked to replace it we got an excellent car

Pros: Solution-oriented attitude. It was aloud to take a car to a ferry.

Cons: Fiat Tipo instead of Toyota Auris. Very weak engine.

Pros: Short car acceptance and car return processes.

Cons: I expected an Audi A4 to include reverse camera + sensors as standard.

Cons: It was not clear where the office is

Pros: Professionele en georganiseerd bediening. Alles verliep heel vlot!

Pros: Saft, carful, thoughtful

Pros: No issues whatsoever. Car was nice, clean and worked as expected with good airco. Enough space, as we choose not to have a small but medium model. This was a good choice. Got some fresh water bottles when picking up the car and the staff was professional

Cons: Only had some issues with finding the correct desk at the airport (temporarily moved to a different area) and find our way back when handing in the car, but we could call them and they were helpfull and friendly. Would have preffered full tank at pick-up and drop-off but it all worked out in the end. Transfer from/to airport member didn't talk to us at all, which was a little bit awkward (would have expected him to at least check our names and say hi)

Pros: Pleasant and helpful staff.

Cons: There was nothing to dislike.

Pros: I like clear information about rent a car,clear contract, no too many things to do, good quality of car ,I mean, we get exactly what we chose,frendly staff, easy and good.

Cons: The vehicle was absolute disaster

Pros: Time of picking, time of dropping

Cons: The car wasn’t in a good condition.

Pros: Efficient pickup with friendly agents

Cons: Car was given to us at 1/4 tank Did not email me the list of damage present at pickup like they said they would Check engine light went on during trip

Pros: The service was quick and easy both when receiving the car in Thessaloniki and when returning it in Athens, the feedback should be taken with a limited guarantee because I did not experience service during a breakdown

Pros: Got a good quality brand new car for a competitive price

Cons: Had to wait a long time for minibus to takes us from airport to the car location

Pros: It didn't take long at all to pick up the car and the staff member who put is in the car was very friendly.

Cons: It was a bit difficult to find the drop-off point at Athens airport among all the other rental car drop-offs.

Pros: very friendly

Pros: There was someone there to greet me and walk-through the vehicle pickup even though my flight was delayed and it was a late pick-up.

Cons: Slightly rushed, but understandable.

Pros: quick and courteous service

Cons: Avance did not provide us with a decent map

Pros: My first experience and no regrets

Cons: Fast, professional and friendly. Transfer is also great

Pros: Everything was easy.

Pros: Really easy and very friendly staff

Cons: Car was quite old and had a lot of existing bumps and scrapes.

Pros: Very friendly and efficient service from beginning to end

Cons: Nothing

Pros: The guys at the car pick up point where very nice and attentive.

Cons: No one mentioned that crossing borders is prohibited unless you have a greencard.

Pros: see above

Cons: a. no agent at the airport except of a small (hidden) note to guide us where to go b. renting the car with 5/8 full leaves incertitide about the accurate level. It appears once again while returning the car. a "punishment" of Euro10 per line seems to be unfair. c. The foot break pedal was too loose

Pros: Quick and easy

Cons: Nothing bad to say from this experience

Pros: There was a problem with the car we got, Avance brought us another car to our hotel with no additional charge.

Pros: Easy enough to book the car, and car was okay for what we needed it for

Cons: When I booked the car online I specifically chose a rental company that was identified as being able to pick the car up at the terminal, this was not the case, we had to get a shuttle bus, which wasn’t far away but this was not identified when I booked the car from the UK.

Pros: Friendly staff, quick and efficient.

Pros: Perfect service

Cons: the car did not have a full fuel