Thessaloniki Airport (SKG), Thessaloniki, Greece
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Thessaloniki Airport

Goldcar Thessalonika Airport, Airport National Road & Prov. road 701Α, Thermi 57001
0030 2 314 027 365
Pick-up instructions
Terminal 1 Customers have to go outside the arrivals hall through the exit, walk under the bridge on their right about 30 meters until they find the car park for minibuses No 5 (P5). A shuttle bus (with Goldcar signs on each side) will be in this open parking place and if the shuttle bus is not there, they can wait for it (comes every 15 minutes). This bus will take them directly to our off airport office located very close to the airport (5 minutes away). Clients must also return their cars to the rental office, prior to being taken back to the airport. Terminal 2 Customers have to go outside the arrivals hall through the exit, walk under the bridge alongside Terminal 1 to its end (about 90 meters) until they find the car park for minibuses No 5 (P5). A shuttle bus (with Goldcar signs on each side) will be in this open parking place and if the shuttle bus is not there, they can wait for it (comes every 15 minutes). This bus will take them directly to our off airport office located very close to the airport (5 minutes away). Clients must also return their cars to the rental office, prior to being taken back to the airport.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Greece
Peugeot 208
December 17, 2021

Pros: Γρηγοράδα και ευκολία!

Cons: Κάθε φορά που έπρεπε να συνεχίσω την ενοικίαση του αυτοκινήτου, έπρεπε να πηγαίνω στο κατάστημα ώστε να γίνεται όλη η διαδικασία από την αρχή.

Greece
Talento Combie
November 7, 2021

Cons: The wipers were worn, the 12v socket was not working, service light and low pressure weals light was on.

Austria
Peugeot 2008
October 31, 2021

Pros: Car was good, returning the car was easy and straight forward

Cons: They completely overcharged and cheated me

Germany
Citroen C1
October 25, 2021

Pros: After explaining the 3 huge/major damages to the rental agent, he agreed to them + signed my copy of the contract and made a copy for his record...but forgot to update them in the system.

Cons: There were 3 huge/major damages to the car which were not on the rental contract + in the computer system before I rented the car which made me very insecure.

United Kingdom
Toyota Auris
October 6, 2021

Pros: The price, the car, and the gentleman that received the car on the way back was a very nice person and his customer service was excellent.

Cons: The lady at the agency trying to sell more "top-up" insurance made my husband feel that he never wants to rent a car again in his life. She painted all the horrible things that can happen to one person if you don't have "better insurance". It was a bit stressful and annoying to me. the last thing you want when you rest a car is to worry and to have to drive so carefully because she scared my husband that didn't want to have a big bill.

Hungary
Citroen C1
September 13, 2021

Pros: Nothing

Cons: Their card reader couldn't read my Credit card, so I had to pay for full cover insurance, which was more expensive than the car. It is interesting, because I always use this card for rental and never had problem with it. Last time when I use was 2 weeks ago.... I had to wait 40 minutes for the transfer at the airport. There is no sign for the GoldCar in the carpark. And they are not accept the reservation from discovercars.

Belgium
Peugeot 208
August 7, 2021

Pros: Never ever have I gad such a bad car: we couldn’t put the AC on, the tires were gliding on the road, the brakes were making noise and weren’t too efficient, the steering wasn’t properly set (car steering to the right on its own). Not only did Goldcar ruin an entire day of our holidays but the car itself made it very complicated to enjoy the trip (imagine driving at 40C+ without AC…)

Cons: In complete coherence with the car, the service we got at Goldcar was honestly the worst we ever experienced. The lady at the desk made us wait 3 hours because we wouldn’t pay the extra insurance, going from one customer to another. The experience was so hateful that at some point the 3 groups of people waiting to get the car starting to feel very nervous because of the lady. Impolite, inefficient, really not professional are the words that come to my mind when I think of Goldcar service.

France
Citroen C1
July 27, 2021

Pros: Goldcar service and car was very good. Car was new

United States of America (USA)
Opel Corsa
August 30, 2019

Pros: Did not except our first customer service person was good but then passed us on to the hard sell person

Cons: Very hard sell on insurance which was very uncomfortable and we did end up purchasing. Wouldn’t let it go saying we will be charged $300 for every little scratch and showed us the size which was about one half inch. Cost almost as much as the rental. Would not rent from gold car again and will do my research about insurance I already have which she kept saying would not be enough.

Ireland
Citroen C1
June 14, 2019

Pros: The agent was very calm and very helpful.

Cons: I could not find the bus stop at the airport - there are no markings on the parking. The logo on the bus is different then on the confirmation what is confusing.

Greece
Opel Mokka
December 31, 2018

Cons: Hidden fees; too much push to buy insurance; discrediting already purchased insurance; unregistered scratches on car that were known to agent; did not accrpt crefit card used to rent car online

United Kingdom
Opel Adam
September 15, 2018

Pros: The representative was ill-informed. Advised me that I will HAVE to take the car with full fuel and then return with an empty tank. I asked her to change this, but she was adamant that this arrangement was fixed and could not be altered at any cost. When I went to return the vehicle, the representative in fact advised me to return the car with full fuel to save costs. Since I had taken the car in empty, I had to fuel up. Due to a fault in the car's fuel guage, I had to go to the fuel statio

Cons: NOTHING

Germany
VW Golf
September 11, 2018

Pros: Nothing

Cons: False statement in the contract, excess fees which were not explicitly defined, unfriendly staff, long waiting time, not the car provided which i booked, no alternative suggested AS PROMISED by email!

Israel
VW Transporter
August 29, 2018

Pros: The flight was late, so the vehicle that collected us did not arrive. They would answer for two hours in the parking lot and then we took a taxi to the hotel. The next day we got by taxi to the rental agency so they did not keep a car for us so we canceled the deal. We went to another agency and received excellent treatment and service

Greece
Renault Clio
August 27, 2018

Pros: the car was clean

Cons: 1. I booked a renault clio (or similar) 1400cc but i got a 1000cc. I had problems driving with the car full. 2. When i tried the credit card it was denied and the salesman tried to sell the full coverage with an extra 150€. I didnt agree an i asked him to cancel. Then i recieved a notification with a charge in my card. 3. The employee was rude and he inspired insecurity. 4. I wanted to keep the car for one more day. I tried to call them 2 times and i waited 40’ & 50’ on hold. Nobody answered

Israel
Dacia Duster
August 21, 2018

Pros: All interaction was excellent

United States of America (USA)
Ford Focus Universal
August 13, 2018

Pros: Nothing. Phone customer service was non existent.

Cons: Everything. This was pretty much a fraud.

Belgium
Fiat Panda
June 23, 2018

Cons: I think Goldcar should be more clear regarding the type of card needed to rent a car. You should give more details about the additional fees you have to pay if you do not have a "credit card". As a customers it is very unpleasant to pay more than the price announced or expected.

United Kingdom
VW Polo
April 15, 2018

Cons: Rip off extra fees. Beware

Belgium
VW Golf
December 2, 2017

Pros: Rate was booked for 59€,I ended up paying 157€ and tbis although i returned the car a day earlier

United States of America (USA)
Opel Adam
September 5, 2017

Cons: there was no option or resolution given. Just had to pay more money than we reserved at which makes no sense. Would have rented with someone else

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1700.00), Theft Protection, Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee of 5 EUR per day with a maximum of 70 EUR per rental will apply to drivers who have held their driver license for less than 4 years.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
A deposit for a tank of fuel is required upon collecting the vehicle.
The deposit amount is from 1150 EUR to 2050 EUR, depending on the car group.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card.
The deductible/excess amount is from 1100 EUR to 2000 EUR, depending on the car group.
Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.

American Express, Cash, Diners is/are not accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee, Novice driver.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

The customer must leave a 90 EUR deposit for taking GPS Navigation system, which will be charged to their credit card and reimbursed upon expiry of the contract provided the GPS Navigation system is returned in the same condition as upon renting it out.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available for an additional charge of 2.50 EUR per day.

Diesel vehicles are available only by request upon arrival.
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  09:00 - 17:00
Tue:  09:00 - 17:00
Wed:  09:00 - 17:00
Thu:  09:00 - 17:00
Fri:  09:00 - 17:00
Sat:  closed
Sun:  closed

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Excellent 8.2 / 30 reviews
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Interrent
Interrent
Very good 7.9
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Tue:08:00-21:00
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Thu:08:00-21:00
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Very good 7.4 / 104 reviews
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RightCars
Very good 7.1 / 43 reviews
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Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
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