AACARS at Thessaloniki Airport

Pros: Nothing!

Cons: Everything!

Pros: The agents interacted when I contacted them.

Cons: The first car I had showed OVER 100,000 KM on it and caused me problems on the A2. I could only drive it 50 KM/hour because I was very scared and the man at the Shell station that looked at it said I should be VERY careful. I felt as though I had to force AACARS to bring me a different car two days later. When they brought me the newer car, it was much better at first but the last week the breaks started rubbing very badly. I immediately informed AACARS but they did not seem concerned.

Pros: The driver who took us back to the airport helped us locate the departure terminal.

Cons: Condition of the vehicle. Old vehicle with mileage over 130,000.

Pros: they were all nice

Cons: not available by Web or whatsapp before we arrived. I needed to call them internatioly in order to let them know I am let

Pros: Very customer focused and helpful.

Cons: Nothing

Pros: AA CARS were helpful, quick and easy to deal with

Pros: Very friendly and effective

Pros: Friendly and helpful Agent

Cons: Children car seats old and dirty

Pros: other than delayed pick-up everything was grate.

Cons: We had to waite for 20-30 minutes for pick-up.

Pros: Value for money, nice staff

Cons: Waiting time for transport to and from the airport was quite long. We received a smaller and cheaper car than we booked (Fiat Tipo compared with Volkswagen Passat), but the price was still worth it.

Pros: fast service, no pressure to sell extra insurance . overall very nice team. thanks

Pros: The people were very friendly

Cons: The car seats were wet.

Pros: Vienkārši un ātri.

Cons: No rīta lidostā ilgi gaidīju. Biju norunātajā vietā. Tad kad pēc stundas varēju sazvanīt, tikai tad viņi savāca mani.

Pros: Nice car

Cons: Nothing

Pros: fast service

Cons: washer bottle empty, aircon only just worked

Pros: The shuttle bus driver on pick-up and the young man that arranged the car for me on pick-up were particularly polite and helpful

Cons: I had to return the car within an hour as it wouldn't lock with the remote nor with the key, as the latter only locked the driver's door. Changing the batteries meant that I could lock the car with the remote but not unlock it. To do so, I had to unlock the driver's door with the key, put the key in the ignition, turn it once, and then unlock the rest of the doors from inside. No apology was given. In fact I was told that this was a minor inconvenience (for a 2-week rental).

Pros: No car play No reverse camera

Cons: Would give 10 of 10 if out of hours service was easier.

Pros: They were helpful and efficient

Cons: The drive to the office did not inspire confidence. We didn't know where we were being taken

Pros: Great easy communication and good cars.Overall happy with these guys and will be using next time we visit Greece

Pros: The process of both picking up the car and leaving it at the end is simple.

Cons: We reserved a car via a website, but had to phone aacars because the driver had not arrived at the time that was agreed upon. We are not from EU and could not buy greek SIM cards, so that was another complication.

Pros: Friendly, efficient, good car.

Cons: Waiting to be picked up at airport was longer than 40 minutes.

Pros: Good deal

Cons: Took almost an hour to get picked up from the airport and taken to the car

Pros: See above comments

Pros: A decent car for a good price

Cons: Had to ring them as no sign of them at meeting place and time. Also when dropping off car at their premises had problems finding it even tho using sat nav.

Pros: Cheap

Cons: Left us out in the sun waiting for half an hour for our pick-up to go to their office. Lied multiple times telling us they would be 1 minute. Went to drop the car off and the office was closed, no phone numbers. Had to just wait around and hope.

Pros: The rental was affordable and we had the deposit released immediately on return of the car.

Pros: Parfait !!!

Cons: Tout est trés bien !!!

Pros: Car was in good overall condition.

Cons: Windshield wipers were very bad, when it was raining it was hard get a clear view. No windshield washer water.

Cons: car wasn't clean

Pros: Fast & simple at a good price. cheers!

Cons: Nothing to complain

Cons: Unfortunately no immediate pick up upon arrival and no good communication. We waited 1 hour. They claim falsely that we were lying about being there waiting. They do not bother to call you if they can’t find you at the agreed upon location. Terrible car rental company. First and last time booking a car with them.

Pros: Good prices for a great car

Cons: Nothing

Pros: good services/solution minded (i had a little problem)

Pros: Pleasant representative from AA

Cons: Quick and correct service for pick up and drop off

Pros: Very friendly and helpful staff

Cons: The car was not in the best state , but it did what it had to do

Cons: The worst hire car I’ve had for years.

Pros: Quick service

Cons: Car had a lot of damage but no problem with the handover process

Pros: Large crack down the side of the front windscreen, although this had been deemed 'ok' by their me having, it did make the driving more nerve wracking, in case the glass were to break whilst driving.

Pros: Friendly staff and god service.

Pros: I was not satisfied with my experience at this car rental. Despite their low prices, the hassle simply isn’t worth it!

Cons: The car rental location was inconveniently far from the airport, requiring us to drive extra distance. We were charged an additional fee for being just 30 minutes late for pickup due to an airline delay—completely beyond our control. Furthermore, when we returned the car, we were hit with an excessive cleaning fee, despite the vehicle being in good condition. The staff members were also quite rude, which added to our frustration. Overall, I was very dissatisfied with my experience at this car rental. Despite their low prices, the hassle simply isn’t worth it.

Pros: Not impressed overall, had to wait an hour at the airport for a pickup.

Cons: Mostly everything from long pick-up wait, faults on the car, parking sensors not working, tire pressure sensor was on all the time. Stuff was rude on my 1h late return drop-off and didn't want to drive me back to the airport. Overcharged

Pros: They exchanged the car after us chasing them. No apology and still nothing in the way of support or help from Discovery Cars. Will not be using AA or discovery again

Cons: Car had engine management light on which had been coloured over. Suspension knock DPF warning light Service light on All highlighted by us when we picked the vehicle up but despite our numerous protests we were told they had nothing else and this was an upgrade!! In addition were also told by one rep that not sure what the problem is, because we weren't buying it!! Also had almost 300,000 miles on the clock

Pros: Never had such an service, gave me upgrade to 8y old car, after arguing I received different car sedan, 4y old car that run out of water and oil, I was isolated by agent that ask me to cancel my order.

Cons: Absolutely nothing, they definitely not from the business.

Pros: The car was alright no issues and the price ok.

Cons: Unfortunately we aren't satisfied with the overall services. The pick up time was scheduled at 0800 (confirmed email) and we did not find someone on the phone until 0815 telling us that they thought it was 0900 and overall 1 hour late. When we arrived in their office they did not even serve us first but other customers after us and we are a family with a kid. Last but not least, we have included a child seat in our booking, AA cars stored all their car seats outside in the parking in a terrible

Pros: I liked the friendly, relaxed and responsive staff. Never tried to push an insurance to me. I had to change the car, and they found a replacement.

Pros: Perfect and relaxed experience. Rental was simple and the car was exactly what we needed. Thank you!

Pros: Friendly and efficient service

Pros: Charged me an extra €50 because my flight was delayed by 2 hours

Cons: When I booked in UK the website said it would be £170 British pounds but when I picked up with the extra €50 for late arrival it worked out at £300 €360 great start to holiday

Pros: They were outstanding. I even left my cellphone in the car & they had it delivered to the airport within 10 minutes.

Cons: the car engine was lacking power

Pros: Again, friendly staff

Cons: The car (Mercedes B-class) was “old” - the engine functioned perfectly OK however warning messages (about tire pressure, reverse back light and 3rd brake light) continued to pop up. Quite annoying and something that could have prevented - nevertheless: hope to see you soon again, thanks!

Pros: Good service

Pros: Good service I’d rent again very recommended

Pros: Great, I forgot his name but gentleman who helped with pickup and drop-off was top notch, very helpful

Cons: Zero

Pros: Shuttle service, friendly and helpful staff.

Pros: Great people who want to help. Simple formalities. The car was better than I ordered. Thank you!

Pros: The pick is up from the airport in a fast manner.

Cons: The car was probably operated as a personal use vehicle (it had 200k kilometers) and it was mainly a cng car with gasoline as backup. CNG is available only from a handful gas stations which we found none of them....

Pros: Quick formalities. Friendly staff, very efficient, even for the service outside office hours.

Pros: Friendly staff. Very responsive and polite.

Pros: Хороший сервис

Cons: Но пока не закончили все процедуры, связанные с страховкой. Жду от компании действий для покрытия маленьких проблем во время моего использования..

Pros: יעיל זול ואיכותי

Cons: לא בשדה התעופה

Pros: Friendly efficient staff

Cons: Nothing

Pros: Very good pickup experience, very good value for money.

Cons: Drop off experience was not good because of a misunderstanding.

Pros: Simple without any problem. The price.

Pros: Excellent efficient service

Cons: Efficiency

Pros: Fast service

Pros: Very efficient service, no hassle return.

Cons: It was a long time before they picked us up at the airport.

Pros: We arrived at night, they did not have the car we order. The suggested us to come in the morning. That what we did and they gave us the car we ordered

Pros: talking with good team

Pros: They were friendly and pretty quick to pickup and return

Pros: The service was fast, prompt and without hidden issues, everything was transparent and well done!

Cons: The interior of the cars was a tiny bit dirty, that's all.

Pros: Speed in making papers

Cons: I have waiting more than 25 min at airport to pick-up me, but then the rest was fast.

Pros: Good price level for car rental.

Cons: When accepting the car before renting, the control lamps for service maintenance (oil change + filter) and low tire pressure were on. The representative said that this is normal and you can operate the car...

Pros: they were nice and fair. they were available to us when we needed. the car was big, comfortable and spacious (peugeot travller) that didnt use much disel so it wasvery economical.

Cons: we did not feel that the car was in great condition but we got refunf for the oil and water that we filled. we were surprised that the car came with very few gas (but we turned it in the same condition as well).

Pros: Nice and fast service. Easy dropping off. No problems at all. Worth to be back.

Pros: As I said, I liked the crew very much and they did a great job of getting us to and from the airport to their rental car place (about a 5 min drive from the airport).

Cons: The car that we were given had a lot of km on the lock (close to 60,000) and didn't drive well at all. Most other locations I've rented cars, they wouldn't let a car still be rented after about 12,000 mi and certainly no more than 20,000. This felt like it'd been driven very hard and was not a pleasant experience. Also, the petrol was 8 bars out of 10 full and I was asked to bring it back the same. How do you do that? Why not just make it full-to-full? It felt unnecessary hassle for the driver.

Pros: Had a spare tire on the back so no other spare. But we didn’t have any issues

Cons: we recived the car with havy cigarets smoke. there was a stein in the back sit. we were charged for car damage that was before us.

Pros: outstanding, kind and very reliable

Cons: nothing, everything was perfect!

Pros: Efficient and fast service, I was picked up from the terminal and returned and everything was on time

Cons: Nothing

Pros: Efficient, honest and the car suited our needs! Cool water and rest rooms provided during pick-up.

Cons: Nothing of note.

Pros: Pretty good service for a cheap price

Pros: Very friendly service

Pros: Shuttle from and to the airport and upgraded car

Pros: So easy and straightforward, would definitely recommend!

Cons: Polite and very efficient.

Pros: Prompt pickup and drop-off

Cons: It was all good

Pros: Rudeness, tried renting us a car over 150 euros more than originally quoted!!

Cons: Unprofessional and uncooperative

Pros: They were friendly and helpful

Cons: The car was low on fuel. Getting to their yard

Pros: really efficient and friendly staff once at care rental place.

Cons: Unclear about pick up, where it was and no one there - plane was delayed for 45 mins though and had to wait a good while for a pick up

Pros: No hassle

Cons: I didn’t just great service

Pros: Everything went smoothly and the car was great, pick up and drop off quick and easy

Cons: Car wasn’t quite ready so had to wait for 15-20 minutes after doing paperwork

Pros: Fast efficient

Cons: Car was taken from next door company and it is ok but was not checked and has some locking problems

Pros: Even offer you a cold water and you sit on sofa.

Pros: Punctuality and kindness

Pros: Very polite, friendly and efficient.

Cons: Can be busy, which slows things down, despite the efforts of the team

Pros: Friendly and helpful

Pros: Hassle free car rental. Friendly staff. Excellent car.

Cons: It's not AA Cars fault but the pick up spot at the airport is a little chaotic! They showed up at the place indicated on the booking form though so it all works, just a bit disorderly.

Pros: Excellent service, friendly and polite staff!

Pros: Excellent thank you

Pros: Friendly people. Good information.

Pros: Everything was great - highly recommended.

Cons: Just the waiting time for the shuttle service from the airport.

Pros: Very quick and efficient

Cons: Nothing

Cons: We ordered 2 dhildren seats, they where not attached. We spent a whille attaching them.

Pros: Very quick and very friendly people !!

Cons: No minus things

Pros: very efficieant

Cons: time of oppening

Pros: Everything

Cons: Taxi driver could not find office

Pros: Overall good! The people working 10/10.

Cons: The car’s model was guaranteed but came another. Was good, only Bluetooth, and generally any function of the car’s computer was operating, apart the radio. The rest was Ok!

Pros: regulare

Cons: Immediately after the first time I parked the vehicle when I tried to move the gear stick it did not go from parking to drive several times later I was afraid that I would get stuck with the vehicle, I contacted the dealership and they directed me to a nearby garage, the garage said that the vehicle had over 14 different problems (engine, transmission, etc.) the garage spoke with the agency and they said they are aware of the problem I mean, they gave me a car with a problem, they know there's a

Pros: Very efficient office, clean car in excellent condition. All went well.

Pros: Easy straightforward hire process

Cons: Delay to pick us up at airport to transport us to AACars premises

Pros: It was a really nice experience because of the kindness of the personal, easy to find and always willing to help us in our trip

Pros: AA cars representative collected us from the airport for a short ride to the car rental office ,collecting the car quick ,we didn't have any issues. AA cars staff are very friendly and explained everything to us ,luckily our car rental period run smoothly and without any problems.

Pros: Excellent. I had problems with the brakes, and got a new car ASAP

Cons: I have no complains

Pros: Staff quick and efficient everything was explained and staff helpful. Quick to collect and drop off. Very courteous staff on both trips. Your staff are good ambassadors for your company.

Cons: Car not particularly clean and a lot of scraps to note prior to rental. A lot of photos needed to be taken to ensuring you would not be accused of damage on return.

Pros: Nice people that always will answer the phone and will help you the best way they can.

Cons: I rented a minivan that was 2016 in very bad condition (other choice at that point). They do have other quality and newer cars, seems like i had bad luck in the middle of a high season and they type of car i needed. The minivan broke down at the end of the 27 out of 30 days rental, but it was replaced quickly with a better one.

Pros: Friendly staff.

Cons: Not something I didn't like but advice for other renters to turn left out of parking entrance and then right onto highway.

Pros: Easy, once we were picked up. Good service

Cons: No one was at the airport to pick us up. We had to call and wait close to an hour

Pros: Good pick up and drop off.

Cons: The representative was not waiting for us, as mentioned. And at first, we had no one Answering, later we did get a reply, I understood they picked up someone else first, and one person did it all. Beautifully, I might add.

Pros: They are friendly, professional and efficiënt. No discussions about other insurances. This is what a good rent a car company should be! Compliments and until a next time 😁👍

Cons: I prefer full-full instead of same-same.

Pros: Very nice helpful people and service, no problems at all collecting and dropping off the car. Deffinitely recommend and will use this company again.

Cons: Nothing, everything was spot on.

Pros: Rep was at the airport to meet us

Cons: Ambiguity as to whether some damage which I believe was noticed at pick up and was marked on the damage form was possibly being apportioned to me the agent could not confirm at time of drop off

Pros: Great service - fast pick up And drop off from and to airport. 10/10 service

Pros: Friendly agents

Cons: Nothing

Pros: Friendly staff and nice car

Pros: Polite, efficient, friendly

Cons: Old audio Q3 vehicle and the vehicle's media was old and out of date, no audio can be connected

Pros: Friendly and courteous customer service

Cons: Can’t think of anything

Pros: Easy to reach for information

Cons: Nothing

Pros: Nothing

Cons: Charged 474 euros for 2 small dents

Pros: Everything was ok

Cons: Window whippers should be changed

Pros: The representative was very caring and provided a quick workaround for my situation

Cons: We could have foreseen the issue as I have called the company a few days prior to the incident

Pros: Friendly staff quick service hope to use them again highly recommended

Pros: THey were very helpful.

Pros: They look into small details and they are smart and quickly resolving everything

Cons: I find it hard to state any reason.

Cons: The car was with a lot of screeching and we can’t see every then at night. The want to charge me, but we take a picture of the car and I show them.

Pros: Fast and good service

Cons: I recieved a car which was too weak. I was charged a huge amount of money because of a small scrach

Pros: velocissimi al banco ritiro e consegna

Cons: ho dovuto chiamarli per venire a prendermi all'aereoporto

Pros: They did help quick when the van broke down

Cons: Older cars they need some updating. Clutch broke down car disabled for few days they replaced ASAP . Odysseas helped out replacing

Pros: Very friendly and courteous service. Car was in good condition. Available on time for pick up and return shuttle service.

Cons: They are not located at the airport - Need to use shuttle service. They did not provide a full gas tank which makes it a challange to return at the same gas level.

Pros: Upgrade and car from A to C class with no additional payment.

Cons: I liked everything about it!

Pros: Using debit card without additional charges for deposit

Pros: Nothing is recommended, Don't go near this company

Cons: Nothing is recommended, Don't go near this company

Pros: They've met us with a name sign.

Cons: It wasn't AACARS - it was ECO Cars. The car had several technical issues prior to the rent and we were told "it's not serious". We got a lower class car (ordered Peugeot 208 and got Fiat Panda). The baby seat was old, insecure, and dirty. It took more than an hour to get the car and as it was 10PM we couldn't refuse it.

Pros: Pick up and drop off processing didn't take too long and the people were friendly and helpful. Cost was competitive

Cons: Airport pickup instructions could be improved a little. It wasn't 100% clear whether we needed to phone or not.