One Switch Rent a Car at Fort Lauderdale Airport

Pros: Horrible customer service

Cons: Nothing

Pros: Renting with One Switch is always a nice experience. The staff at pick-up were incredibly friendly and helpful, setting a positive tone for the entire rental. The car met our expectations perfectly, with no issues whatsoever. Highly recommend!

Pros: It's always a pleasure renting with this One Switch location. They service was very nice, the guy at the front desk was attentive and made me feel comfortable during the process. Drop off was super easy, better than the pick up, I was out in minutes for the shuttle to take me to the airport

Cons: Pick up was busy, it was delayed for more than 20 minutes, but the good service compensated this

Pros: It was such a simple and friendly experience and the car was in great condition. The return was hassle free, easy and faster than the pick up

Cons: Going from the airport to the location on a shuttle

Pros: The staff at the checkout counter was fantastic, they were friendly, professional and efficient. They even gave us tips for out trip and tourist spots we should visit.

Cons: The line to reach the counter was long, they do not have many people working there

Pros: Service from the girl at the counter was good, she was friendly and helpful. The car was the really nice, almost new, low mileage, full tank. Dropping off was easier than the pick up

Cons: Pick up process could be smoother and faster

Pros: The vehicle, it was in good shape and ran well. The service from the employees was not bad either

Cons: Not easy to find the counter, the waiting period is long

Pros: Overall is a good service, the employees are kind and professional. The cars are in good condition, and they take the time to clean them properly before someone new can rent them, really appreciate that

Cons: The waiting time could use some work, they take took long per customer and that makes the process kind of stressful specially after being in a plane for hours

Pros: I liked the friendliness of the staff. They are welcoming and professional. Prices were affordable, car was in good shape and it was a smooth ride during the rental

Cons: Rental process takes longer than what I'm used to. They need more staff at the counter, it will speed up the process. Shuttle service is also not very good

Pros: Had a great experience. Very friendly service and quick shuttle ride to and from airport.

Pros: The pick up and drop off process was good, same as costumer service experience.

Pros: They provided excellent service and a clean new vehicle.

Pros: Great customer service, friendly and efficient people. The price was just as quoted and affordable.

Pros: Highly recommend this location. I will keep renting from them when I'm in Florida

Pros: The staff was very helpful. The car was amazing and very clean.

Pros: Highly recommend for top-notch service in car rental.

Pros: Overall great experience! Vehicle pickup and return was seamless. Thanks for the awesome customer service!

Pros: I'm really satisfied with this rental experience, the employees were friendly and patient

Pros: Good service and very friendly staff at the counter both at delivery and return

Pros: Friendly staff, clean vehicle and competitive price

Pros: Wonderful service, clean and excellent vehicle. Easy and fast process

Pros: This was the best rental I've had, the process was easy and fast. Employees were welcoming, and attentive

Pros: Everything about this rental was simple and straightforward.

Pros: Helpful and smiling staff, overall a good experience.

Pros: Good and reliable service. The selection of cars was also great, almost new, clean and with no issues. Will rent again

Pros: The employees were very welcoming, attentive and friendly. The service was simple and fairly fast

Pros: No me prestaron ningun servicio, me robaron, no me entregaron ningún carro, me estafaron, me engañaron.

Cons: Nada, publicidad engañosa, dicen que tienen las mejores rentadoras, eso es mentira y no aceptan que su incumplimiento va en detrimento del consumidor, al llegar a Firt Lauderdele me cobraban 1200 dólares más 300, creo que me estaban era vendiendo el carro....nunca supe, me siento robado. No me entregaron el vehículo que había alquilado.

Pros: nothing

Cons: nothing

Pros: $2,500 deposit is very high. This should be lower. Front desk couldn’t find my reservation even though I had an email with the confirmation

Pros: Nothing

Cons: Hidden fees on insurance and paid for a car similar to rav 4 and received a downgrade instead nissan kicks. I saw the rav 4 hidden on the back and still didn’t received it.

Cons: Service not friendly.

Pros: Customer service was non existent, clerk was rude and was not very clear on all needed insurance. Tried to charge me for insurance I had already through my credit card . Overall felt like he was trying to rip me off . Will not rent from them in the future. Overall the car provided was nice and clean.

Cons: Nice vehicle.

Pros: No service

Cons: No service

Pros: Terrible customer service, starting by Joel the manager.

Cons: Nothing will not recommend this company.

Pros: Legitimately the worst company on this planet

Cons: This place is actually hell on earth

Pros: Nothing

Cons: It's a acam

Pros: The car physically served its purpose, did not have any issues with the vehicle provided

Cons: Sketchy office location and agents were condescending towards all customers inside during my experience. The car was dinged and scratched on every single panel.

Pros: Car was damaged 28000 miles pulled to right

Pros: Nothing!!!!

Cons: You are a bunch of scammers!!

Cons: They would not accept my insurance, and check in was a long process. Employees had to repeat their process multiple times.

Pros: Nothing. The price seemed very fair but when you pay money and don’t actually get a rental car it seems like it’s not worth it.

Cons: There was nothing good about the experience.

Pros: Terrible I never go back and never tell people to rent car there

Pros: They refused to give me a car, unless I bought their very expensive car insurance. I am canadian, and never was refused a car. They always accept our Canadian insurance protection. Plus the agent at the counter was extremely rude and didn’t know his work so well. Asking the manager for answers. Only the shuttle driver was absolutely nice and understanding. Plus from what I saw in the parking lot. The cars weren’t very nice and reliable.

Pros: I liked the VIP option of returning a car in the airport parking garage.

Cons: I didn't like the the attitude of the agent towards customers. He was acting rude, not just to myself but to all the customers in the line. I was evident of a few customers walking out because of his personal communication style. He also forcefully canceled customers reservations without consent.

Pros: The car was in great condition and the shuttle bus provided was quick.

Cons: One switch rent a car allows "Discover Cars" to use their name and lie to future clients. I was told I was purchasing full insurance online and I paid an extra 27$ for insurance I was told is not accepted by their rental company. I was told they face this same problem everyday at this rental company so I guess the company knows this is an issue and has yet to fix it. I was disappointed by this issue.

Pros: the car did not break down on the highway !!!!

Cons: Hidden fees , car with high mileage , basically old fashion way of ripping off clients , tons of video to inspect the car , it looked like they are looking for a way to charge more.

Pros: Rude people

Cons: Stealing money

Cons: Deceptive pricing practice, advertising a low price then adding fees at pickup.

Pros: I liked nothing about the service. I tried to leave the last 3 items blank but your survey wouldn’t let me. I didn’t they canceled my reservation so I had no experience with the actual car.

Cons: They are scammers. See everything I wrote.

Pros: Very bad car rental company

Cons: Never again

Pros: I like nothing. Overall experience is very very bad. I had to rented the car from a different company.

Cons: Nothing

Pros: Rather quick in and out

Cons: Unexpected extra charges, very restrictive and expensive insurance policy.

Pros: The car was very good.

Cons: The service was awful. The employers obligated me to pay for an expensier and broad insurance policy and tried to charge for an extra day for leaving the car two hours after the full day, eventhough I have asked then to leave the car that hour and they have agreed.

Pros: NONE

Cons: One Swicth doesn;t even have a sign with their name, small lot with NO CARS. They couldn't hold my reservation even though I called to let them I was coming late.

Pros: Nothing

Cons: it's a scam. there don't take insurance from the visa credit card. you have to pay $350 in extra insurance. The also charge $10 per day for the sun pass. This is in addition to the actual tolls.

Pros: nothing

Cons: they force you to buy expensive Sunpass or sign a disclosure not to use toll roads and not to use personal Sunpass

Pros: Absolutely nothing, terrible experience.

Cons: Customer service was terrible and I was pressured into purchasing insurance when my credit card covered the car insurance. I was in absolute distress and your representative took advantage of a mother traveling with children under stressed. I have made multiple attempts to connect with One Switch to discuss the bill but unfortunately One Switch has failed to provide descent customer service.

Pros: None

Cons: Charged additional ~$200 at the rental place . Staff was rude. Had to wait a lot to rent the car

Pros: Never again

Cons: Never again

Pros: Agents were polite and tried to be helpful.

Cons: Not recognizing my Insurance eventhough I had a copy of it.

Cons: 10 person in the shuttle from airport to car rental company to tell us all they didn’t have car for us no more !

Pros: excellent car!

Pros: The insurance is a scam and needs to clear before rent car is agreed to

Cons: Lied to defrauded.

Pros: The Customer service was excellent

Cons: The Cars weren't up to my usual experiences with other rental companies. I rent often . this was the first time at One Switch

Pros: I do not like the company. Big scam

Cons: They canceled my reservation. And asked me for $399.00 extra to rebook the exact same car.

Pros: Return agent was respectful

Cons: Long wait....only company ever to not accept my VISA rental insurance as full coverage after many years of traveling

Cons: everything was awful. at the end they said "there's nothing else we can do for you"

Cons: Failures in the rental car industry!!! Do not waste a second with this scam rental co. In the end, never even received a car because the agent and the manager do not know how to read English nor do they understand the laws and regulations concerning renters eligibility. Especially for you active duty or military veterans who use out-of-state license; forget about using this derelict company.

Pros: I like nothing. Because discover cars took my money of the deposit but never sent my reservations.

Cons: Didn’t have a car for me so i give money to rental but never got a car ajd have to go back and forth to the airport with my 5 months old baby. Send a email to discover car anout it. To have my money back and no they did nothing. I would never recommend this company to anyone

Cons: this place is a rip off!! they tried to over charge by 1000 dollars.

Pros: Nothing

Cons: Typical rental company trying to get as much money off you as pissy

Pros: Drop off was quick

Cons: They did not have the vehicle that I reserved online so I had to pay extra for a different vehicle . I was told that if I didn’t pay extra that I could cancel my reservation.

Pros: Will NEVER use again. Worst experience of my life and no one was willing to help. Left with no car and had to scramble to find a new car rental company. Thanks for nothing.

Pros: Nothing

Cons: Everything, please see my review below

Pros: Nothing

Cons: When I arrived at the rental car establishment there was one agent at the desk and multiple people in the back of the office not helping customers. The Manager was rude and clocked out and left one agent to handle approx. 8 people that came in as I was leaving. EVERYONE in line had the same insurance bait and switch issue when I rented the car and dropped it off. This is such a sham!!!

Pros: I lost my money, I did not find the company that rents cars at the airport, I searched for it on google and I lost the uber, it did not exist, I called and nobody answered, I demand the return of my money

Cons: I lost my money, I did not find the company that rents cars at the airport, I searched for it on google and I lost the uber, it did not exist, I called and nobody answered, I demand the return of my money

Pros: Nothing

Cons: Everything

Pros: We went with this company because the price was a little bit cheaper than the other car rental agencies.

Cons: Did not like being forced to use their car insurance when we had our own perfectly good car insurance.

Pros: Nothing horrible service

Pros: It was a great deal for the price I paid

Cons: The pick up shuttle schedule wasn't clear

Pros: Just about nothing! We had/have so many concerns about our experience. Now your company just sent email telling One Switch to look into our complaint you need to do more. Please help us resolve these issues.

Cons: Your contract vender is cheat and less than helpful in helping us. Actual billing difference between your paperwork and One Switch is $523.05 that's a lot of money over charged. Tell me why!!!!

Pros: WHAT SERVICE???????????

Cons: NO Service Provided ,just ripped off by criminals.

Pros: Shuttle to airport.

Cons: Cost and locating return site. Will not rent a car in Florida in the future. Uber and taxis will serve. Car sat in condo parking except for a couple grocery runs. Insulted to be charged a senior driving fee.

Pros: pas de reponse quand j,ai telephoner

Cons: pas de service

Pros: Once we told our agent that the car was not safe because one tire was 90% used, he did not hesitate to call and initiate a car exchange

Cons: Should find a place to exchange the car in FLL

Pros: the whole process was very smooth. I was very skeptical about the rental from the beginning but so happy i decided to go with you. I will tell all my friends from now and i will personally rent in the future from u r company

Cons: every bit was so smooth i can not emphasize enough. Need to know when can i get my $300 deposit

Pros: The price. But extremely difficult to locate at airport after hours. No phones available. No one knows this company.

Cons: You are not well identified !No one knows you at the airport. Advantage rent a car lent me a phone to contact your agent and even him could not find me let alone myself looking for you guys. Please refund my deposit as I has to book with Advantage. Sorry,