TopCar at Tenerife Airport South

Pros: Location at airport.

Cons: Scratched up car, dirty seats, no child seat for 6-year, inadequate assistance upon vehicle pickup. No luggage cover-all our belongings in the trunk remained visible to passersby, which significantly increased the risk of a break-in. When we pointed out that this was unacceptable and needed to be rectified, we were told that one of previous renters had lost the cover, that there was nothing they could do about it, and that the car was still perfectly suitable for rental.

Pros: The agents were helpful

Cons: Car with damage which wasnt caused by me

Cons: More clear directions on how to get to the parking lot.

Pros: Helpful and efficient, once you got to the front of the long queue.

Cons: Long wait at the desk. Car had a lot of exterior damage. Child booster seats were very poor.

Pros: Relativele fast and in airport.

Cons: The car had scratches and damages all over. I spent a considerable amount of time taking pictures and videos.

Cons: There was no windshield washer fluid

Pros: Drop off speed

Cons: Long queue to pick up car

Pros: While experience

Pros: First car had some problem with engine, I asked for replacement. Car change very quickly. New car was OK.

Pros: Everything is good but in the end i didn’t know where i need to put car. I resolve this problem because I found help from people at parking

Pros: Very fast pick up and drop off

Cons: At pick up car was not in slot it was supposed to be- had to wander around until found

Pros: Quick and easy, especially at drop-off

Cons: Nothing to do with TopCar I think. Just that the deposit is charged and released in EUR, which means a 3% charge on currency conversion each time by the credit card if not in EUR

Pros: Everything is fine

Cons: Everything is fine unless I didn't receive the insurance 1200 Euro

Pros: Excellent service

Cons: Nothing

Pros: Good price, fast pickup

Cons: bad car quality, several damages, broken windshield washer tank, dirty windscreen inside.

Pros: Everything.

Cons: Nothing.

Pros: Fast service

Pros: Fast

Cons: All was good

Pros: I found over 23 areas od damage to the car where as Top car only listed 2 on the paperwork

Cons: Previous damage report only mentioned 2

Pros: Friendly staff, very helpful, easy process

Cons: Bit difficult to find the office as no signage in the upper/main hall.

Cons: - As it was foreseen that due to traffic pick up would have been with some delay of about 30 min, I called TopCar to inform. The agent said that would have been no issue. Upon arrival at the desk though, that agent first said that the booking was cancelled due to no-show(!). Upon explaining the situation, the booking was recovered and proceed normally. - I never received any confirmation of the returned car, very unusual and inconvenient.

Pros: Speed of pickup and drop.

Pros: Really helpful, polite and efficient staff at the main desk, and also at the pickup and drop off desk. We hired a Mercedes Vito to allow my whole family to travel together and see all the sites in Tenerife. The van had a few scuffs and marks inside and out but it's a used vehicle so I always expect this. The van worked faultlessly, was very fuel efficient and we had no issues getting our deposit returned to us. All in all, a fantastic experience, many thanks!

Cons: Nothing. We had a great time with the mercedes Vito we hired.

Pros: Quick pick up and no fuss drop Off

Cons: Car was battered there wasn't a panel that hadn't been damaged

Pros: Fast smooth and compitent service.

Pros: Easy, no hassle experience. No insurance push, kindly answered all questions. Very quick car pick-up and quick no hassle drop-off! The deposit return in a few days!

Cons: None. All was very good.

Pros: No deposit

Cons: Agent speaking with colleague all the time ( and not about work) Seems a bit unpolite to mee

Pros: Decent automatic car

Cons: Dirty car upon pickup (& no other car available) so I had to wait for a cleaning. Tried to increase my quoted 105 eur insurance coverage to 169 at the counter. Good thing I had a confirming email for 105

Pros: The guys at the reception are nice, smiley and professional...very clear information was provided.

Cons: When I returned the car I was released very quickly and efficiently, but I didn't get a receipt of the "green light" received from the lady at the reception of Top Car. I haven't received yet the deposit money, but I hope everything will be fine

Pros: easy dropoff

Cons: A deposit was needed despite purchasing full coverage via discovercars

Pros: Car upgrade and car quality.

Cons: There was very long queue (30-45 min) to pick-up the car. Customers with online reservation had to wait in the same queue as the customer without reservation. It would be better to have two lanes/queues for online reservations and ad-hoc customers.

Cons: Run down car, dirty seats.

Pros: Easily compare prices from all rental companies.

Cons: You don't know the make and model of the car.

Pros: Great service

Pros: It was easy to find and service was quick.

Cons: Be aware if you do the deposit for the insurance cover as you have to even though you have insurance with another provider dont expect it back quickly and they actually take it from your card. You will lose out on the exchange rate by the time you get it back to. The car was blocked in when we arrived, had to wait for other cars to be move and the member of staff reversed into our hire car and drove off. Had to inform them and take photos of damaged before we left.

Pros: Pas de prise de tête sur l'état des lieux vu qu'on en fait pas, ils conseillent de faire des photos et de faire le plein Personnel accueillant pas francophone mais tranquillou

Pros: Open until late.

Cons: Drop off was really busy but no real issues except charging the credit card rather than blocking.

Pros: Price, localisation, Drop-off process (very simple and quick)

Cons: Pick-up without much explanation Car not clean inside No pre-authorization on the credit card, but a charge of €900 for the deposit—which was refunded the very next day, it’s true.

Pros: The car I booked is the car I received.

Cons: Selling me their own insurance by saying the Discover car’s insurance would not cover the car.

Pros: Everything. Simple process, friendly helpful staff, excellent car.

Pros: In airport pickup desk. On-line check-in. No pressure to buy extra insurance

Cons: Car was a little scratched but no major issues.

Pros: Great value and no deposit

Pros: After 2 days we had a flat running tire slowly, so I went back to the airport and got a replacement car within 10 minutes and without any discussion.

Pros: Tout d'abord le prix, ensuite le service. Le véhicule etait parfait en tous points et le personnel serviable.

Cons: Rien !

Pros: Not much, car had no rear wiper fitting and staff didn’t think anything of it

Cons: Far too long to return my deposit, four days now and still NOT returned!

Pros: The car was clean.

Cons: The windscreen wash was empty and the oil was low

Pros: Close to the airport terminal

Cons: Nothing

Pros: Everything, except long wait to register pick up was perfect

Cons: Long wait to register pick up

Pros: They provided me with a car

Cons: 1. Very aggressive customer service. 2. They charge! not block excess on your card 3. They do not provide the initial vehicle condition report

Pros: Very good and nice price

Pros: Facilité pour récupérer et redonner le vehicule

Cons: L'état des lieux n'a pas été réalisé, il n'indiquait aucune anomalie alors qu'il y avait des dommages sur le véhicules. Nous voulions le signaler en transmettant des photos mais aucunes adresses mail ne le permettait. Au retour le réceptionnaire nous a indiqué qu'il n'y avait pas de problème et la caution nous a été intégralement reversée rapidement.

Pros: Easy system for both pickup and dropout.

Pros: The people at the counter in Tenerife Northwere very friendly and helpful

Cons: When I arrived, I had to wait well over an hour with 30 people in line to get a rental car. At one point there was only one agent working. When I picked up my car, I noticed several marks on the vehicle and approached the young agent on the lot and he just shrugged and said take pictures.

Pros: Easy drop and quick off. I even got waived a small the damage done to the car by 3rd party (at the parking lot, when I was away)

Cons: When picking up the car, you kind of have to do everything yourself, which was not clearly explained at the reception desk, and when I asked some questions to the people working there, they were not very enthusiastic about helping me.

Pros: Impressive service. We have rented three times from DiscoverCars and are thoroughly satisfied.

Cons: Nothing yet

Cons: Everything was great

Cons: They didn't provide me with my car, but in order to take the car I booked, they charged me an additional 435 euros. I spent 3 hours longer at the airport, it's terrible.

Pros: Very efficient with the only problem being a long queue at the pick up desk but I can put up with that because you always get a good car.

Cons: Everything good

Pros: Very easy and quick communication, trouble-free pickup and drop-off of the car.

Pros: Quick and easy.

Cons: The car was a bit untidy inside.

Pros: Réservation en priorité, file rapide pour familles

Cons: Remboursement un peu long

Pros: Prices were good, people were lovely

Cons: Didn’t get the car I ordered and half full to half full fuel policy forces you to pay for more fuel than you use

Pros: Facilità di utilizzo

Cons: Nessun aspetto negativo

Pros: Szybka obsługa, kluczyki do ręki i odbiór samemu z parkingu bez żadnego pracownika,ale może to z powodu bardzo późnej pory. Zdanie auta bez problemu,ale też nie mieliśmy żadnych szkód.kaucja po około tygodniu wróciła cała.

Cons: Dostałem większy samochód niż zamawiałem- 7 osobowego suva,miał swoje plusy,bo leżaki bez składania wchodzą prawie, ale jeżdżenie nim po górskich uliczkach to już wyzwanie pewne 😀ale też nie pytałem czy mogą dać mniejsze auto bo już było późno i się spieszyliśmy do apartamentu.Moze gdybym zgłosił dostałbym inne auto.

Pros: nothing

Cons: nothing

Pros: Available in some many ways: in person, online, on mobile. You can always reach someone with whatever inquiry you have!

Cons: Long queues at the airport counter of TopCar. Took us one long hour to get to the agent and get to the contract. Not enough people to deal with the massive demand. And 3000€ for insurance waiver is way too much and they actually charged the amount, not just blocked in the credit card!!!

Pros: Quick pick up and drop off once registered by the agent

Cons: Long line to register.

Pros: Nothing

Cons: Massive queue to collect car, not having the car I ordered (manual not automatic) and the age/state of the car! Oh, and charging the ‘holding fee’ to the credit card, as opposed to holding the amount….shocking, and may be a coincidence but the only time I have used my physical card in over a year was for them to swipe it, and had several fraudulent charges added over the next few days, probably a coincidence 🤷🏻‍♂️

Pros: Efficient drop off. No insurance hard sell at pick up.

Cons: Car was relatively new but clearly had been mistreated. Dislike the taking of a deposit from the credit card. Much prefer a block of the amount to be taken.

Pros: Hurtig behandling ved afhentning af bil og problem fri aflevering

Cons: Depositum trukket på kontoen og endnu ikke tilbage indsat på konto endnu (3 dage efter)

Pros: Everything went smoothly, and they didn't try to look for nonexistent defects in the car just to get a few more dollars.

Cons: The car itself wasn't super, but just ok. The brakes felt worn out, and overall, the engine felt a bit weak.

Pros: everything so easy and uncomplicated

Cons: Nothing.

Pros: Nothing at all

Cons: The premium car that I paid for was given to me absolutely filthy, slimy slop splashed over the centre console and gear selector, detritus spread all over the interior and even rubbish left by the previous user. They clearly hadn’t cleaned the car at all so we couldn’t take the car. The only other car they had was a step down is spec but atleast it had been cleaned.

Pros: Excellent service. Arrived at top car which is a 2 min walk from the terminal. Quick paperwork and deposit. Keys given and off we went. Take videos as car is inspected.

Cons: Nothing.

Pros: Quick pickup. Quick drop off. Simple process. Great price.

Cons: There was a hidden 900 euro "fee" when renting from Top Cars on Tenerife Because I had outside car insurance, they forced us to add a 900 euro charge on our credit card. It was refunded a week later, but seemed unnecessary.

Pros: Good customer service

Cons: We met several customer service representatives at both pickup and drop-off. Some were very pleasant, but 1 person in each place was rude. They seemed a little stressed and overworked. Everything elsw went smoothly.

Pros: Goooooood

Cons: Nothing

Pros: Quick and easy pick up, very fast drop-off, deposit released in 7 days.

Pros: Nothing

Cons: The car was in terrible technical condition: Old windshield wipers made loud scratching noise No windshield fluid Low engine oil level Bold front tires made the wheels spin on a steep wet mountain road, very unsafe Breaks were breaking hard once in a while without me doing anything different, something was definitely wrong with the breaks.

Pros: Yes good but car was wet inside when we picked it up?

Cons: There was nobody to inspect the car at drop off, I like to have return status agreed with someone at drop off to avoid any future arguments.

Pros: 1,15 uur voor balie moeten w8ten echt triest na 2 uur vlucht vertraging.

Pros: Very easy to pick-up and to drop off the car if you pay the extra insurance

Cons: Que at the office, at pick-up.

Cons: Impossibility to call the agents when needed, car with lack of pressure in the tyres

Cons: I booked a high class car, and the company provided me with the lowest class!!!! I do not recommend this company to anyone!!! Stay away from them!!!!

Cons: Exceptional queue for pick up pickup delayed by at least 1:30hrs.

Cons: We are still waiting to get our security deposit back but hoping there will not be any problems

Pros: Fast service, no problems.

Cons: The car windshield was quite dirty from inside. I needed to stop and clean it to be able to drive towards a low setting sun.

Pros: Good have been better clean car

Pros: easy pick-up and drop-off procedure

Pros: Quick pickup, easy drop out, the car was clean. Reasonable price. No problems at all if you get additional insurance. It costed 50€ for a week. Recommend

Pros: Very efficient service

Cons: I was asked to pay a further €900 on top of the insurance I’d already paid to Discovery Cars

Pros: Retrurn staff were surly and dismissive. Still awaiting deposit to be returned

Pros: New car and very clean.

Pros: Very helpful and easy to find.

Cons: Nothing

Pros: We hadden een klein probleem, gelukkig was een Topcar vlakbij en kregen direct een nieuwe vervangwagen. Teruggave was zeer vlot

Cons: Op de luchthaven was het 50 minuten aanschuiven... Beide auto's hadden zeer vettige ruiten en een dashbord vol stof. Niet leuk om op dag 1 dit 'schoon' te moeten maken.

Pros: quick and polite behavior

Cons: everything was without problems

Cons: Pas de réponse à nos réclamations

Pros: Everything

Cons: Nothing

Cons: The condition form on pickup showed no scratches, but upon inspection there were several scratches on the car. I was therefore worried they would try to say I caused these.

Pros: Friendly and quality staff , integrity

Cons: NA

Pros: Staff.

Cons: Car wasn’t clean.

Pros: Quick and simple to pick up, and on return everything was as expected no suprises

Cons: On return it was a little tricky to know who to return the car to each colleague pointed me to someone but it took awhile to find the right person. Maybe it was due to a number of cars being returned at the same time.

Pros: Easy collection/ drop off. Could have done with window washer fluid as very dusty screen. Except that all good. Thank you.

Pros: Good service good information

Cons: We paid for seat arona got vw taigo , the arona is larger car with bigger headroom , that is the reason i booked arona not taigo but got taigo at the airport

Pros: Very inexpensive, quick pick-up and drop-off

Cons: Offered car was of a lower class than what was booked. It had crippled cruise control and missing navigation functionality.

Pros: Service was fine, on the whole, agents were polite.

Cons: The car, I was told was full of diesel, it wasn’t, it only had 1/2 a tank, and the condition of the vehicle was terrible, and then nobody checked the condition of the vehicle, only the fuel level. So I’m now worrying about being blamed for damage that was already on the vehicle.

Pros: Simplicity, speed, clarity

Cons: It was difficult to find the entrance to the parking lot when returning the car at the airport.

Pros: Smooth pickup and drop off, great car, quick refund of the deposit.

Pros: Location

Cons: Standard of car provided. I booked a Seat Ibizia, which I have driven many times and was provided with a dreadful Citroen C3 which had numerous scratches, dents, scuffs and damage most of which was not documented. I await getting stiffed for part of of deposit which I was forced had to leave despite having “Full cover”.

Pros: everything was perfect

Pros: Everything went smoothly, definitely recommended!

Pros: No issues no waiting

Pros: alles gut organisiert, routiniert, freundlich

Cons: keine Anmerkungen

Pros: Excellent service and car. We had an upgrade of car. Very friendly staff. Excellent value.

Cons: Nothing

Pros: Top Car themselves were great. Easy to find, the car was clean, and the price was fair. The desk agent didn’t insist on typing a novel about the history of the universe into the computer, so collection was quick and painless. I cannot stress enough how good it was to just be able to quickly get the car. Drop-off was equally smooth — just park, flag down a Top Car staff member, they check it over, and you’re done in about five minutes. Overall, the company were really good.

Cons: Having to find an agent at the end is a little bit of a pain but hardly that bad as we found one in minutes. Might be a prob in peak season if they are busy but as we went in Sept it was OK

Pros: Easy and efficient

Cons: Instructions to collect the car could have been clearer. Car desperately needed the windows cleaning and washer bottle refilling.

Pros: Friendly approacable staff. The drop off was particularly quick and smooth. Marjorie at TFN airport was very helpful, attentive and professional.

Cons: The pre check. One área of damage was identified on the form. However multiple dentro scratches and scuffs too big go ignore and finally added to my form as pre damage Finally my form said tanto was full and it was 5/8. Again acknowledged and added to form.

Pros: Staff were very helpful and efficient at pick up and drop off with a very personable way of dealing with the customer

Cons: Nothing. Car was very clean

Pros: Price speed and friendliness. Dealt with our problems promptly. We were compensated for the issue. No pressure to purchase their extra insurance.

Cons: When we had an issue we could not reach them by phone so we had to go back to the airport to sort it out.

Pros: Value for money, great service and parking lot on airport, new cars mostly.

Cons: Cleanlinnes of car was weak, back seats was dirty.

Pros: Quick and efficient

Cons: Car needed a service, no water in the washer jets. Lots of scrapes and scratches

Pros: Responded well to my reporting of damage on car

Cons: Car scruffy and not clean.

Cons: À l’aéroport on m’a confirmé qu’il n’y avait pas de débit de carte au niveau de la caution ce qui n’a pas été le cas, et à l’arrivée on m’annonce même que je recevrais ce débit dans une semaine, je trouve ça assez limite, surtout quand on a pas moyen de contacter l’agence via mail

Pros: Good price, good and fast service

Cons: All was excellent

Pros: The car I have booked was not available upon pick up, but agent went above and beyong to find a perfect solution, which I was happy with. Couldn't recommend the TopCar more.

Cons: N/A - satisfied with everything.

Pros: Service was fine, location fine

Cons: When you book a Toyota CRS the upgrade cannot by a new entry car like OMODA. There are only few producers which can be an option to Toyota

Pros: They were not helpful at all and were really only after money. The first thing he asked when we returned the car was whether I had taken photos. We also didn’t receive any proof that the car was in good condition upon return. We just had to take his word for it. Very strange.

Pros: I don’t understand why my deposit was not fully returned to me. This constitutes theft. It appears that this is common practice with this company.

Cons: The tires has not been full. The wipers water has been empty.

Pros: Almost everything, I picked up the car in a short time, the parking was close to the airport, the car was ok, clean and ready to use.

Cons: I did not find anything to complain about.

Pros: Discover car is a great way to find the best deals on every place.

Cons: The provider in this case offered a car that wasn't on the same standart I order (asked for seat arona and they give mi Citroen c3 in a bed condition and clame that it's the same class) after negotiation and with extra charge they upgraded to MG

Pros: It was easy to find the car at Tenerife

Cons: Not much help, when I needed to pick up the booster seat for one of the kids

Pros: Quick return process

Cons: Ordered and paid for an automatic given a manual car. No refund of difference just a swap for fuel. Fuel prices are low so not a fair swap at all considering .

Pros: Fast pickup and drop off Very nice new cars

Pros: Good and quick service

Pros: Perfect !

Cons: Perfect !

Pros: Polite and professional. Flexible on arrangements

Cons: Nothing

Pros: Ease to collect. Not pressed to upgrade insurance.

Cons: Not clear info on drop off. Needed to find and attend the car park kiosk to hand key back but not told in advance so wasted time attending the main desk. Print out receipt did not describe alot of the existing damage on the bodywork so immediately had to take my own pictures in the car park before leaving to prove the damage was already there. I was challenged by the attendant about this damage when dropping off so glad I did!

Cons: They didn’t extend my car rental over call which was originally booked by discovercars.com

Pros: Friendly, quick, helpful, offered an upgrade.

Cons: Nothing

Pros: A very straight forward transaction

Cons: Hassle free

Pros: Very helpful agents, and very smooth process of receiving and dropping off the car.

Cons: Not directly related to TopCar, but small cars (low horse power) aren't really suitable for Tenerife, they struggle a lot on the hills.

Pros: Absolutely all services were excellent.

Cons: Nothing to complain about.

Pros: Everything about the process from dealing with the agent at the terminal, the people at the car park and returning the vehicle.

Cons: There wasn't anything I didn't like

Pros: Cheap.

Cons: The quality of service reflects the price. The company is set up to scam its clientele - avoid at all costs. The reviews on TripAdvisor DO NOT LIE

Pros: Great price, unlimited milage, car new, clean, well equipped (not basic model)

Cons: I booked a Citroen C3. In the terminal at the company counter I was given the keys to a Hyundai. In the parking lot, I discovered it was an i10. A fair replacement? Are they the same class of car? Good thing there is a company branch in the parking lot where I was instantly exchanged the i10 for a Seat Arona. Unpleasant, why should I have to prove anything, change anything..... Just give me a car of the right class.

Pros: Speed efficient

Cons: Nothing

Pros: Quick and efficient, got exactly what I paid for and was even offered a bigger car.

Pros: Free car seat and their insurance would have been cheaper.

Cons: Didn't mark damage which was every panel and without taking video when collecting would of blamed me as didn't inspect, took £1200 deposit as didn't take thier insurance and refused to listen when explained its supposed be €1200. Returned €1200 though so cost me £140 more because of the rude and aggressive staff. More than the car and I've a feeling do to most who don't use thier insurance.

Pros: Great all round

Cons: Great all round

Pros: Everything was pretty speedy Seevice was good

Cons: Quick and polite

Pros: Pickup point is right beside the terminal. Price was good.

Cons: The car was very dirty on pick-up and the window wipers were in dangerously poor condition.

Pros: At car pickup everyone was relaxed but more info would have been useful, it took me 3 trips to the office to have all info.

Cons: Pick up process was better than most but it's still too slow nowadays. I waited over 40min in a queue on a Wednesday afternoon, the web checking advertised on the sign did not work (for everyone in the queue)

Cons: The service was overall fine, but the car could be cleaner. The drop-off parking at Tenerife airport was kind of confusing to find.

Pros: Nothing

Cons: See my feedback in the email

Pros: Literally nothing.

Cons: Top Car was a complete letdown. The signposting to collect the car was awful – I had to go to the car and then back into the terminal. The car itself was badly scratched and damaged, so I had to take about 50 photos just to protect myself. The worst part was the staff – unhelpful, unfriendly, and clearly uninterested in offering any kind of service. No smiles, just grunts and cold stares. Only the guy at the end was okay, but overall this was a stressful, unpleasant experience.

Pros: professional, fast

Pros: Nice service

Pros: Quick and efficient

Pros: good service and good spec of car . Easy to pick up and drop off

Cons: Customer service can be a bit week sometimes and communication a bit lacking even if you speak Spanish

Pros: Quick and professional

Cons: Extremely long queues with priority only if you physically paraded your child instead of leaving most of your party elsewhere. 1 of the seatbelts did not work and was known to as was already marked on the paperwork. Should not be able to rent a 5 seat car that can only use 4 seats!

Pros: Very easy transaction.Great cheap deal and I even got an upgrade. I loved to drive that car! It was in an excellent condition. My refund was issued within 48h. I would chose their services again in a heartbeat.

Cons: Pick-up time was long. The queue was by far the longest at the airport but imn the end that speaks for the company and its competetive prices.

Pros: Ok nice car, price fair, assortiment good. staff friendlyness at pick-up medium good, at drop-off very good

Cons: Nothing

Pros: The second car was ok

Cons: The waiting time, the queue was enormous, girl at the till worked veryyyyyy slow. Keys were outside the building,the car I've got made weird sounds and the break light didn't work. When I returned the car after circling around the car park the outside office man told me there is nothing bad with the car. Asked do I wanted to upgrade for the extra 80 euros.... schocking.... when I not agreed he handed similar car just new version for the same amount. They wasted my holiday time.

Cons: I ordered an automatic VW Golf or similar but at pickup I was told, that they had difficulties in supplying enough vehicles with automatic transmission. The Top Car agent told me I could upgrade my car if would have one with manual transmission. I accepted I got a 1.0 VW Taigo. I don't consider that as an upgrade.

Pros: Not a lot.

Cons: Slow to pick up, car was filthy and heavily damaged. Asked for help cleaning but agent miraculously stopped speaking English when asked for help

Pros: Efficient

Cons: The car was dirty inside (very dirty) and not a full tank

Pros: gentleness and correctness

Cons: the long waiting time to collect the car

Pros: Easy pickup up and drop the car.

Cons: They do not block the deposit but was charge and invoiced. The return the money but in my case when I have account in PLN i lost ca 25 EUR due to exchange rate

Pros: Easy booking pick up and drop off

Cons: Nothing

Pros: Price

Cons: There was an extremely long queue at the expedition. There was a loot of scrathes on the car

Pros: Great service

Pros: Alt fungerede godt

Pros: Car clean, efficient with fuel, car seats provided were clean and safe.

Cons: We queued to pick up our car late at night & waited 1 hour, there were only 5 families in the queue with 1 person serving. After 45 minutes of waiting I asked another lady behind the counter whether she would be serving, she nodded. 20 minutes later she went onto a counter and served. We arrived late at night with a 3 year old and 7 month old both of whom were getting very upset and tired, the lady could see this was happening but made no efforts to help us or apologise. Awful customer service.

Pros: Car is good

Cons: Awful agents. I can only drive automatic car. Yet they were bitching for 15mins how they dont want to give me an automatic. I paid extra when booking to book automatic. Idiots. Returns process awful too.

Pros: Good car for good price, easy pick-up and easy dropp-off.

Pros: Really smooth pick up and drop off, conveniently located near the arrivals terminal, staff were very kind to swap car for one with bigger boot capacity within same car category upon request. Not pushy nor intimidating into buying insurance add-ins and returned the deposit swiftly. I’ll certainly book with TopCar again if coming back to Tenerife.

Cons: Nothing, all was good!

Pros: Easy to find and drop off.

Cons: We received a smaller car than we booked through Discover Cars.

Pros: Very cosmetically damaged car.

Pros: Easy to clear all the documents and easy to drive on

Cons: It was excellent

Pros: We knew what we were getting. We didn't plan to take the extra insurance but eventuality took it.

Cons: All was fine

Pros: Excellent new car, clean , reliable

Cons: Very slow at the airport rental desk

Cons: - Poor service, the car didn't match the description and old car

Cons: The car we ordered (automatic) was not available

Cons: we arrived late due to weather related flight cancellation. the agent told me on the phone that the car will be held until 5pm next day. But when we arrived, the car is not available. we have to take a smaller car. even though after negotiation they agreed to switch the car when available, it took us another trip to airport and time. the point of holding the car is to make it available!! especially I have paid for it for the day. the car said to come with full tank but has only 5/6 full.

Pros: Convenient as counter located in the airport itself. Smooth process to complete the paperwork at the counter and then go to the car park outside to pick up the car. Return was very quick with agents available to take back the car with no fuss.

Cons: No formal handover. You are supposed to take photos/videos of the damage/scratches etc and then show them as proof if there is a discrepancy.

Pros: Everything was perfect. The car condition, customer service

Pros: Topcar is very specific and serious.

Cons: I didn't like that I had to pay for additional insurance.

Pros: Everything was fine

Cons: Everything was fine

Pros: Everything was easy and stress free From pickup to drop off, no issues at all Got the deposit back quickly as well All in all no complaints

Pros: So quick and easy to administer

Cons: Everything good

Cons: Car was quite badly dented but didn’t mind too much

Pros: Fast refund of deposit, clean car, crear fuel policy

Cons: Car smaller than expected. Ordered with mark 5 people and 2 big luggages. As result, no chances to fit 2 big luggages and rear leg space was to small for even for kids.

Pros: Good value for money and big choice of cars.

Cons: The car could have been in a better condition.

Pros: PICK UP STAFF WERE HELPFUL AND QUICK

Cons: DROP OFF STAFF WERE RUDE AND WE HAD TO GET THE CAR REPLACED BECAUSE TOO MUCH OIL WAS IN THE ENGINE AND WARNING LIGHTS WENT OFF WHICH CAUSED US TO NOT BE ABLE TO USE THE CAR FOR 1 WHOLE DAY

Cons: Very long queue to pick up car - instructions to find the car non existent. Was just literally walking around a car park trying to find a car. Zero instruction about dropping the car back off, had no idea what we meant to be doing.

Pros: Everything

Cons: The car had loads of damage all over it and taking pictures at night were very difficult

Cons: Neverending line to pick up the car. No time advantage resulting from online check-in.

Pros: Car quality was good and prices were cheap

Cons: The staff on the parking lot not too friendly. There was a van full of old car seats (that didn't look great either) and were told to go to it and pick up any that we want.

Pros: Excellent in what they dealt with us at the airport. Always courteous.

Pros: Fast and effective. The deposit was returned on the next business day.

Cons: Nothing :)

Pros: In terminal, organised and fairly quick

Cons: Main issue was no real handover of the car. Told to go to car park, approx 5 mins walk, to a numbered bay. When looking over the car there were a number of minor marks/scratches on the car and rims. These were not shown on the paperwork so took load of photos to cover ourselves. On returning the car again no handover when parking up. Asked by receptionist if can was ok and we said yes. Much prefer a proper handover

Pros: Affordable.

Cons: See above.

Pros: The staff are generally friendly and previously the cars have been in good condition and have been a quick process to pick up and get on the way

Cons: The car only showed 2 area of damage, however in reality the cars had damage on numerous panels there was even a small hole caused by damage in the A post , the rear windscreen wiper was missing but I was told this was OK . This was what took so much time picking the car up trying to document all the damage with photos and video. The car was over due a service and was not the cleanest I have experienced from Topcar. I am using them aging in May so I am hoping for better things.

Pros: Car had 81000kms on clock . Went well

Cons: There was a 50 min wait to pick the keys up from when we landed

Pros: Quick and easy

Pros: Car was the best for the money. Pick-up took some half an hour but drop was super easy.

Pros: Helpful staff

Cons: The windscreen was provided already cleaned with a tough waxy substance which was impossible to remove and made vision difficult (and sometimes dangerous) in strong sunlight. The windscreen was covered in smears.

Cons: no key box to be used at drop-off, just left the car key at the counter of empty venue.

Pros: Easy, professional, fast service

Cons: Windscreen was not clean, hard to see through without cleaning from the inside first.

Pros: Extremely pleasant employee.

Cons: Nothing negative.

Pros: The accuracy and everithing was aa expected.

Cons: The car condition was poor, it was dusty and not well cleaned outside and inside. There were many scratches, it took me me long time to make pictures.

Pros: Cheap and easy

Cons: Tenerife north airport hard to find. Not really any fault of top car

Pros: Every thing was good arranged

Cons: The car was nice. The only thing was that the engine was a little small for the mountains.

Pros: Quick customer service without additional surprises

Cons: Very dirty windscreen inside, dirty seats

Pros: Quick and efficient

Cons: Two hours of waiting to pick up a car. Room for improvement! Terrible car with opinions, warnings and weak engine.

Pros: Clean car. On site at airport.

Cons: Reliability of the cars.

Cons: They didn’t have the car we reserved, and we were given a car with lots of issues. We had to inflate tires daily and convertible roof didn’t open

Pros: Price and how easy it was to find the office.

Cons: I was given documents to sign before I could see the car. Then when I spotted a damage in the car body and told the staff about it, they told me it is enough to take pictures of it. It wasn't noted down. For the whole week I was a bit unsure if I wouldn't have to take responsibility for something I hadn't done. Everything was fine, but it was my first time renting a car and it was dark when we picked it up. I would have been much more comfortable if all the scratches and damages were notified.

Pros: That the car was very affordable

Cons: The long line to pick up the car, we waited over an hour.

Pros: Process was as expected apart from queue to collect being over 3 hours

Cons: It took over 3 hours to collect car from TopCar due to length of queue. Would certainly not book the cheapest next time as for just a couple of euros more would have been with another firm who had minimal queues. TopCar had clearly taken an excessive volume of bookings and not resourced staffing accordingly - poor customer service.

Pros: A bit run down car but good value for money.

Pros: The drop off was real quick, good car.

Cons: Pickup instructions could be better. You have to collect voucher from terminal then go to pickup car. In terminal pickup is real slow and no separate queue for those who checked in online.