TopCar at Tenerife Airport South

Pros: Car was nice and clean

Cons: Staff we not overly happy or helpful and the queue was over 2 hours to collect and would not book top car again for this reason Having hired many cars in the past this was a dreadful experience

Pros: Was very easy and communication was good

Cons: Nothing

Pros: Good prices and very good quick responses from Customer Support

Cons: nothing so far

Pros: Ease of service and efficiency

Cons: The BMW I booked was no longer available. I was told they'd 'upgraded' us to a mini, but it was an inferior car, which was disappointing

Pros: Few scuffs but nothing untoward

Pros: Veru convenient pick Up. No long ques. Veru fast.

Pros: Very easy to drop off the car and included comprehensive cover in the quoted price - no hidden costs when collecting the car

Cons: It was very slow to collect the car in Tenerife South airport terminal. We queued for over 40 minutes.

Pros: It was new and good on fuel

Cons: Not the car i ordered but it was alright

Cons: Experience at drop off was in dark zone. Didn't know what to do. No clesr instructions or steps given to let us know what to expect and how long should we wait or how should we expect refund of deposit. Had to ask questionevery time. Agent seemed bit rude.

Pros: I’ve used them before and they are great. Always get a top airport position.

Cons: No faults. Amazing

Pros: Very easy to use which is exactly what you need when you’ve been travelling all day

Cons: The car wasn’t very clean inside, seats were sandy and there were used drink bottles. Also the outside of the car had a lot of marks and dents which I had to take a video of at pick up because I didn’t want the hire company thinking that I had damaged it. Also the MG we had was very expensive on fuel

Pros: Annoying seatbelt blinking sign noisy even when buckled up????!

Pros: Fast easy pick up, friendly helpful agent, nice clean car (Kia Stonic).

Cons: We had no problems, but our son who also hired from Top Car was charged €90 for a broken vanity mirror which we believe was pre-existing damage. The mirror was the first thing the drop off agent checked, as if she knew it was there. Normally would expect her to check for external damage first. In addition the mirror was hidden behind a sliding cover, so the damage was not visible to him. The charge of €90 is also excessive.

Pros: The Tenerife guides were great. No complaints

Cons: Easy communication also the nice lady reminded me to take a video.

Cons: No inspection of the car with an agent to verify on pickup of any damage or to show how everything works in the car. You are just given the key and find it

Pros: Absolutely nothing, office was closed when tried to pick up the car

Cons: That they don’t care about a customer

Pros: A couple of tiny scuffs but on the whole a great little car

Pros: The lady at the counter was good.

Cons: The car was not in great condition and looked old. The remote office were not as helpful when it can to engaging to pick up the child seat

Pros: quick and easy

Pros: Quick and efficient.

Cons: They didn’t check the car over with me at the start and on returning the car I got nothing to prove I had handed it over with no issues and had to trust their word of mouth that the deposit would be reimbursed within a week. It actually showed as pending the same day, which was good.

Pros: The staff were nice

Cons: Everything else , terrible car . Scam with the fuel etc.Would never use Top Car again !

Pros: Helpful staff, especially after I left my hand luggage at the car when picking it up.

Cons: I didn't realise that the sat nav was not built I to the car, so I had to buy a cable in Tenerife to allowed to connect the phone to the car display.

Pros: Clear instructions

Cons: Picking up time too long.

Pros: Easy to find the car and once we had the details easy to locate the area.

Cons: They do not walk around the car on pick up or in anyway tell you to check the condition. On coming back they try to tell you the scratches are yours. We had videos to prove them wrong but it was luck!

Pros: Quick and efficient- well located - easy to find - free additional driver -

Cons: Didn’t read the small print and couldn’t use AMEX or our REVOLUT or our Bank Card for €900 deposit Our manual Seat Hire Car had a very stiff/difficult clutch and gearbox

Pros: Staff were very pleasant and easy to pick up car.

Cons: Unsure initially where to drop off car as had no prior instructions

Pros: Fast pick up, fast return. Good condition of a car.

Pros: Staff very helpful, good easy service, great car

Cons: Signage in airport very confusing taking you to opposite end of car rental park. Look for small Topcar sign, ignore larger one :( Also tried to extend to car by calling number provided. Never any agents available and no one rang back, so didn't bother in the end

Cons: very unhelpful and slow about sorting our car seats

Pros: Near terminal. Friendly staff.

Cons: Friendly staff

Pros: Had a dead battery but resolved everything quickly

Pros: The gentleman who served us in the airport was excellent. The car I hired wasn't available but he was able to upgrade me to a better car! I hope he has many happy miles driving his BMW in the Tenerife sunshine

Cons: Nothing

Pros: I liked the attention by some staff when we found the car. Anna was very helpful in amending paperwork (i.e adjusting the fuel amount on the paperwork to reflect the actual amount in the car) and provided options for a different vehicle if we wanted to change.

Cons: The initial process had a hard sell on extra insurance (80 Euros) that was not needed. Although we booked the car a while earlier we recalled we had taken the full insurance to waiver all costs. Fortunately we found the small print on the paperwork advising us to decline this, and to pay the refundable deposit. This hard sell for andditional unnecessary insurance, especially after a long journey, was annoying.

Pros: Car was ready and keys handed to me at the service desk in the airport terminal. In the past I have had to take the confirmation page to the office in the car park across from the terminal to collect the key, which took more time.

Cons: Queuing at the service desk for nearly an hour to collect confirm the contract and collect the key.

Pros: Topcar provided an A+ service.

Cons: The car was quite dirty when collected. Other than that, service was excellent.

Pros: nice car to drive very comfy for driving round the island

Cons: car getting checked out for dents and scratches

Pros: Booked car was unavailable

Cons: Alternative vehicles unacceptable

Pros: The drop off was great. Car was really good. Great value for money and a great price.

Cons: Nobody checked the car or showed us the car, just keys and go and get the car… this was late at night. Deposit was high and a payment not a deposit hold.

Pros: Guy at the airport… perfect English and friendly. We arrived late (Ryan Air) but all sorted with no drama.

Pros: Very quick service, choice of 3 cars (all above the category ordered)

Cons: Car had a number of (small) dents and scratches, and a piece of external trim missing but when picking up the car there was no indication on the handover sheet. I was told to take photos of any damage I found on the car and keep it until I got the deposit back - I took 17 photos. When returning the car it took less than 1 minute and I had to point out the missing trim (the guy was obviously under pressure and wasn't really interested).

Pros: Easy to find the desk, next to arrivals, there was charge of 30 euro for out of hours pick up, car park close to airport across the road.

Cons: Car itself was average especially to drive (it was DS4) & space inside is limited but no fault of the Topcar, car was reliable & fuel efficiency was again average even though it was hybird. Discover charged £45 for additional insurance & that was same price offered at the desk (so could have avoided paying deposit on the card).

Pros: Quick pick up and drop off

Cons: Car was rather older and showed cosmetic wear and tear externally including no rear wiper blades. For the price, the car ran well and did everything we needed it for.

Pros: All perfect

Cons: Nothing..no issues

Pros: Everything was good

Cons: Non

Pros: Easy to drop off.

Cons: Ripped me off by giving me a much smaller car than I had paid for and that was too small to accommodate my luggage. Also long queues at desk when picking up.

Pros: Very efficient, friendly, easy to deal with

Cons: Nothing

Pros: Quick return process.

Cons: Car keys wasn’t ready had to wait

Pros: We queued for more than an hour to collect the car. The car was old (66000 kms), with worn out suspension and a very loud at speed wheel bearing

Cons: The car had lots of scratches all over it.

Pros: Ease of booking/collecting.

Cons: Requested a high car for ease of access ... Seat Leon was very difficult to get in/get out of.

Pros: nice car at a good price insurance much less at airport than on discover cars web site

Cons: Joined queue inside airport. Only one customer being dealt with. Another person joined queue. Customer proving difficult and on phone, after about 15 minutes was told to join queue outside which was long, topcar lady said she needed toilet after dealing with existing customer. Went outside (behind many others that had joined after I had joined inside. Other customer inside stayed there and was served while I was waiting outside. Really fed up !! Also unhappy with the fact that when I booked the

Pros: Friendly, relaxed, efficient staff

Cons: Fairly expensive for the bashed up matchbox received but probably due to the high rental period

Pros: Great value ,very easy drop off , all well explained…. Overall very good. Will definitely use top car again.

Cons: An hour wait on collection of car. They didn’t have the model I ordered so had to wait ( most people had a 15 min wait ) so I was unlucky I guess!

Pros: Fast check in and drop off

Cons: all good

Pros: Very quick, easy and straightforward process

Cons: No comments

Pros: I am happy I got the car that was described Simple and straightforward, no hard sell for additional insurance.

Pros: The Girls were fantastic. So helpful,way beyond their duty!!

Cons: Windscreen was filthy!!

Pros: Found all staff very helpful and efficient

Cons: I was very happy with my hire car because it was the exact model I asked for .The vehicle had body damage more than I would expect to see on a well used hire car ,like loose and cracked bumpers,wheel arch damage .However it didn't detract from the driving experience And the car was good on fuel and reliable .

Pros: Value for money

Cons: Need more clear indication on the car pick up as we had to walk and look around for nearly 30 minutes to be able to find the car park of Topcar car's

Pros: quality and age of the rental car, compared favourably with car requested online

Cons: extent of paperwork requested at airport which could have been provided pre arrival that would only require cursory checking at pick up

Pros: Quick and professional with excellent English speakers

Cons: The hire agreement I have to sign at terminal has a pre-existing damage sketch which was blank but the car was quite badly damaged. I was advised to video it but why give a different message at the hire desk? Either the diagram is part of agreement or (as it seems) it isn’t. Please be clear to avoid any anxiety

Pros: Excellent service!!

Pros: Didn't try to stitch us up on anything! Proved to be trustworthy.

Cons: There was a missing window wiper and lots of scratches and dings as well as a strange noise from car. It worked well though.

Pros: Easy process and very efficient

Cons: Nothing

Pros: Convenience of in airport pick up and price.

Pros: Everyone was friendly and helpful.

Cons: I liked everything.

Cons: not a pleasant drive

Pros: As always Top Car delivers top service

Cons: Nothing to complZin about

Pros: Will definitely use again!

Pros: Wide range of options at a good price

Cons: The agonising wait to pick up our car

Pros: Easy to find the Top car desk, instructions were easy to follow. The car was very clean and comfortable.

Pros: Efficient.

Cons: Nothing.

Pros: TopCar tried to give me an old car, then a 2nd car with no sockets working.

Cons: They repaid my deposit back £40 short!!

Pros: Receptionist very helpful and efficient, had us on our way in no time.

Cons: A conflation of recent of payment/summary at end of hire would be nice touch. Was not a problem, but there was old chocolate in the rear door handle and some old very slight damage on the rear arch, would be nice to have a hand over that had noticed the slight damage, wife was worried about any issues.

Pros: The lady at the desk in Tenerife advised me to top up my insurance which provided me peace of mind during the holiday. The car was also new and immaculate

Cons: There was a bit of a queue on collection - but that was my fault for being a bit slow in getting to the desk.

Pros: Friendly staff, working frantically to attend to customers.

Cons: Car AC and general condition for a smooth drive should be checked regularly. Very unhappy with the car provided and should seek to provide cars as described on the web pages or similar.

Pros: Easy to deal with no problems

Cons: Nothing

Pros: Helpful with questions and getting car ready

Cons: Nothing memorable

Pros: Helpful efficient staff. Car was able to accommodate 2 large golf bags and 2 suitcases

Cons: Car park is at very top of carpark and wasnt well lit. Car needed new windscreen wipers

Pros: Great car, easy to collect and return and quick return of deposit

Cons: Everything was great

Pros: Very easy and straightforward to hire the car. Staff friendly and knowledgeable.

Cons: Downgraded at desk and given 'free' half tank of fuel which was a kind gesture. However, given a 5+2 seater instead of 7 seater, which was a bit cramped for a family of 6 adults, and the engine size struggled to cope with us all on hills!

Pros: The service was excellent and the staff very polite. The vehicle was clean and in super condition.

Cons: Waiting nearly an hour to pick up the car at the airport

Pros: Real humans dealing with real humans.

Pros: Ease at desk in terminal building; straightforward;

Cons: They provided a bright orange Qubo - but we soon got used to it. It was nicknamed The Satsuma by our family!

Pros: The staff.

Cons: The car (make) wasn't great.

Pros: Very efficient at the customer service desk and when he handed the car back

Pros: Friendly staff, easy rules.

Cons: I was a bit worried that I will be blamed for the pre existing car scratches/imperfections

Cons: Returning was a bit chaotic. I appreciate there was a large number of flights departing but a designated return zone would solve that problem. €6 per day for the top up insurance is fine for a five or six day trip but for a two week trip it become excessive at close to €100. Think you could do better on that subject.