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GoByCar at Tenerife Airport South
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly and relaxed staff
Cons: everything OK
Pros: Employees where nice, helpfully, full of energy and knowledgeable.
Cons: Time spend and needed for shuttle bus/ awaiting for other People.
Pros: The car....only
Cons: The agent ....i dont wont to make a full insurance, but he insist ...that why i pay a lot of money...
Pros: Very friendly staff
Cons: Difficult to find the shuttle to the pick up area and shuttle did not run frequently enough.
Pros: Friendliness of reception staff
Cons: Some existing flaws were not on the list
Pros: No extra insurance for over 70'ies. No pressure to buy excess insurance.
Pros: Excellent money-to-value ratio and the car was pretty decent. Car dropping of happened really fast and 10 minutes after arriving we were already on our way to airport.
Cons: The beginning was unfortunate - we arrived at the airport and saw how a guy holding "GoByCar" sign was taking off from the airport, so we had to wait 25min for next bus. When we arrived, there were 2 agents, but right at the moment when queue came to us, the second agent said sorry and run away. Also, we found out that the deposit can not be made with debit card, so we had to buy full insurance. The car had issues with back left wheel pressure and was constantly reminding about need for service
Pros: The car was good and just what we needed. The guy that made the check outside was super friendly and helpful.
Cons: Customer service was talking bad about me in front of me in Spanish, thinking I do not understand. They called me weird, because I called 2 times to ask where the pick up person is and I ended up waiting an hour in the airport. To them that made me weird.
Cons: Tried to find damages that didn’t exist-we had a flat tire on our first day-there was no spare tire and the air compressor (with resin kit) didn’t work-they forced us to pay for the tow truck even though it was their negligence in not testing the air compressor before we rented the car
Pros: No issues smooth service
Pros: Speed of the service, both picking up and dropping the car.
Pros: They offer very good cars
Cons: They forced me to buy insurance again to accept debit cards.
Pros: Friendly and professional agents.
Pros: new car
Cons: waiting to be picked up at airport. A bit confusion on where to be collected from.
Pros: Recomended a better car suitable for driving up the hills of the locatinos we wanted to visit.
Pros: Good car for Nice price, pick up was rast. Lady who drives shutle was realy Nice, Best in company.
Cons: By dropping the car, was things go very aloe, unless everythink was OK.
Pros: we got a brand-new car
Pros: The agents are reactive and give us all the informations that we need
Pros: Réactive ! Nice
Pros: GoByCar offered as
Pros: good quality car and the friendly staff!
Cons: I spent two hours at the airport for the shuttle!!!! And the car was not full of gas!!!
Pros: Workers were very kind and helpful. The car was very nice. There were some additional dings on it when we picked it up, but thankfully, we took pictures before we left the agency and could prove it to the agent when we returned.
Cons: We struggled to find the shuttle, so that was a bit of a bummer. Then the poor guy working the night we picked up the car was working all by himself and he was slammed. We had to wait quite a while, but it wasn't his fault. He just needed help!
Pros: Professional treatment, fast return, good rental time.
Cons: Waiting automatic is missing. People would not queue and stress so much, if a basic machine that gives the numbers would be provided. Chairs missing in the waiting lobby.
Pros: Great new car!
Pros: New and clean car
Cons: Didn't accept mastercard and didn't showed to pickup us from the airport (telephone was switched off)
Cons: I booked via discoverycars.com and took their kasko insurance. I was then told that there was another insurance from your company available and suggested to take it. I felt like that was not nicely coordinated and I felt a bit pushed to take the other insurance.
Pros: That was a good experience for my family. Nice and quick. I have for little more money better and bigger car.
Cons: The staff was very friendly and helpful. After 10 minutes we were driving the car to our accommodation.
Pros: Vaga meeldiv väljastaja.
Cons: Pikk tagastas aeg.
Cons: Was persuaded by the office staff to take Gobycar own insurance due to that it should be to the same price but with lower disposition and an easier drop of. But in the end it costs us 50€ extra, and office staff would not pay us back the difference.
Pros: No comments as weren't able to use the service.
Cons: As above - not being flexible, inability to workaround client's needs.
Pros: The Rental process was super easy and quick. The car provider extended my reservation without any problems. Deposit was returned same day I returned a car. Transfer from and to the TFS airport was quick and driver easy to find.
Cons: The only concern I have is that the car itself was not exactly I expected. I booked compact elite class car and got Kia stonic that should’ve been classified as compact elite. I needed a big trunk and this car had a small one. Additionally, engine with no power.
Pros: Could have told us a bit more about the workings of the car. Apart from that really good .
Cons: Mainly the wait on arrival the rest all good .
Pros: Nothing really
Cons: They changed the price, they changed a car, they only specific card and do not accept cash.
Cons: I was charged a penalty for a 1cm smear damage on the rearview mirror which they claim was not present prior to rental only after asking if I had pictures of that side of the car. Unfortunately, at the pick-up I only photographed the obvious damage because when the car was handed over to me it was raining heavily and I hadn't noticed that small scratch
Cons: Only accepts credit cards. That is CREDIT not DEBIT. Else they charge 2-3x the price. Disappointing start to a holiday.
Pros: New car.
Cons: The rental agent tried by 4 different reasons to overcharge me. Also she mentioned me that the car I had booked wasn’t able to be driven in hilled roads of Tenerife and I should pay more to take a better one. Finally I denied everything and the car was fine.
Cons: They make me pay another 160€ becouse there facility deposit payment was faulty
Pros: They upgraded our car for free of charge.
Cons: Difficult to find the shuttle bus staff at the airport as they did not have any signs. They did not accept debit card for the deposit.
Pros: The car was good value ($69 for a week). Although I would suggest a more powerful car if you are driving into the hills in the north.
Cons: GobbyCar is committing fraud by pretending I did not pay them $408 for a repair. They will not send me documents needed so that my insurance will cover it and they want me to send the money again even though I sent them evidence that it has already been paid!
Pros: They picked us from airport very fast with a shuttle bus, which was in front waiting for us when arrived. Car was new and clean. After car drop off the shuttle took us back to airport again very fast. Very smooth process, I would chose them again.
Cons: Nothing I could mention.
Pros: I did not like the fact that by the time we had got through passport Controle. GobyCar had closed. we then had to pay for a taxi 2 ways. with the cost of that i would have saved money by picking up a car from the terminal.
Pros: Everything went quickly and smoothly.
Pros: Safe and fast
Pros: The staff were respectful, courteous, and efficient.
Pros: I didn’t like anything. We spent an hour trying to find the rep abd never did!
Cons: Nothing. I would never ever use your service again
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/collection service is not provided.
Service outside of business hours is available by request and for an additional charge.
Pick-up & Drop-off