GoByCar at Tenerife Airport South

Pros: good customer service, friendly staff

Pros: Friendly staff, new, clean and reliable car.

Pros: NA

Cons: Location of the collection of the car. cleanliness of the car

Pros: Cheap car rental and shuttle bus service was very good

Cons: There was a €850 holding charge that we weren't aware of so was shocked at the recption desk, lucky we had that extra money in our account and for that reason I doubt I'll be renting a car from go by car again! Also be awate to rent the child car seat was more expensive than the actual car rental lol

Pros: Very clean and easy use. Very fast and digital info.

Cons: The break of the car was not 100%, it is an issue due to mountain terrain. The digital documentation is fast and easy, but you never see what you are actually signing.

Pros: Great company

Cons: All of it

Pros: very friendly and helpful stuff

Cons: the safety deposit was quite high (830€) for which we were not warned in advance. we got it back after everything was ok with the car.

Pros: New and good car

Cons: The office is about 10 km from airport. They lie that they have office on terminal. That is not fair. Its take top much time to travel from airport to office

Pros: Good customer service, great vehicles and amazing transfer from and to airport!

Cons: Nothing, it was a great a service

Pros: The second transportation to the location was smooth and kind. The dropping of the car and return transportation was very smooth.

Cons: The first transportation was ridiculous: we were invited to the bus, and then 5 minutes later we had to leave it as the driver forgot to check that how many seat was available. While the car condition was physically ok -except the large amount of scratches-, at every start we had to hear the auto warning "You should visit the service 45-51 (!) days before". A also hate the the painful process what the made due to deposit (not only with us, but I heard the chat with peer customer).

Pros: The first agent on pick-up was very nice and helpful.

Cons: Go by car gave us a car with NO OIL in it!! It started smoking up everyone we tried going up long steep hills. As we did not want to burn the engine we asked them to bring us another car. They said they could not do that and would send us a tow truck to pick it up and we would have to go back to their office to get another car (over an hour away) we waited 3 hours for them They charged us almost 300 euros for the tow truck! So them not putting oil in the car resulted in us loosing a day of

Cons: The car was in quite poor condition, lots of scratches on the outside and stains everywhere on the inside. I received about 20 pictures by email upon pickup, asking me to inspect the car and let them know if there were more scratches; imagine how long that took. And when you start driving, you start hearing all kinds of strange noises, not a well maintained car The shuttle takes long to fill up, we waited for half hour to get going; it’s a short drive to and from the airport, under 10 minutes.

Pros: All very smooth and easy, great service and car, reasonable price.

Cons: Shuttle bus took a while to collect me originally, more than the 10-15 minutes advertised, more like 25, I presume due to the fact I was the only one being collected at that time.

Pros: We were served very quickly and the guy at the desk was very friendly. Though the rented car had many dents and damages from the previous times it was rented, the guy explained it all carefully. We did take videos and pictures of it all ourselves too (just in case). When we handed the car back there was no issues and we managed to complete the procedure very quickly. The guy who checked our car said it was all fine.

Cons: The car we recieved was not cleaned properly... it was still muddy from the previous use. But we did not mind that too much.

Pros: Nothing, i was very dissapointed

Pros: Usual car hire scam. Car was old with 22 scratches shown on contract. Recommended by the desk to take photos but my photos only showed 2 additional scratches and suprise, suprise they found another on return, in an area not covered by photos. The charge was amazingly equal to the cost of the insurance I had declined. Also the car had an oil warning message but my email I sent on pickup bounced back from the firm. If you can go for a reputable firm like Cicar.

Cons: Usual car hire scam. Car was old with 22 scratches shown on contract. Recommended by the desk to take photos but my photos only showed 2 additional scratches and suprise, suprise they found another on return, in an area not covered by photos. The charge was amazingly equal to the cost of the insurance I had declined. Also the car had an oil warning message but my email I sent on pickup bounced back from the firm. If you can go for a reputable firm like Cicar.

Pros: No probs - the guy behind the desk was lovely

Cons: Nothing

Pros: Nothing stood out.

Cons: The car allocated had approx 20 body defects, all highlighted on a document emailed to me with photos. This is difficult to check properly on a phone. When I returned the car the agent tried to claim I had caused some more damage. Luckily I had taken a full video of the condition of the car when I collected it so could therefore prove the damage was pre existing. Goby Car should not be renting out cars with so many defects.

Pros: Quick and efficient

Pros: The taller service gentleman gave us the best advice when we picked up the car. He recognized that the email sent to us via the phone was fraudulent. The pictures were numerous and deceptive and incredibly hard to qualify. There was damaged not recorded and damaged shown in pictures that was not evident on the car itself. He suggested that we just video the entire car to ensure our own interest.

Cons: We felt victimized by this company. We had to ensure the charges we corrected and we were forced to have 2 drivers listed because of the credit card used. Big companies do NOT do that.

Cons: The way damages are handled

Pros: Clean and pleasant office

Cons: The car was below the standard I expected and had lots of superficial damage and scratches. We were told to inspect it before leaving. It was pitch black so we couldn’t. When it was dropped off, the staff implied I had scratched the car until I showed him a photo.

Pros: Very helpful and efficient organisation

Pros: Would use again

Pros: Difficult to understand their damage policy

Cons: Damage policy

Pros: Gördülékeny ügyintézés .

Cons: Az autóban voltak apró hiányosságok , de alapvetően rendben volt.

Pros: full details of existing damage given at start of rental

Cons: only drawback is bus transfers to their unit but it is frequent and only takes 5 minutes

Pros: Cena i obsługa

Pros: Easy and efficient service

Cons: When we picked the car there was a message "Oil maintenance required"

Pros: Friendly staff, almost a new car, clean, full tank

Cons: Shuttle bus that is supposed to be every 10-15 minutes was not present. For pick up we needed to wait almost one hour to be picked up! On car return we also needed to wait around 25-30 minutes to be taken to the airport.

Pros: Nice recent cars in a good condition.

Cons: The agent was a jerk. Wouldn’t rent me the car unless I purchased the full protection plan. So I never got the car.

Pros: Friendly

Cons: The waiting time was too long.

Pros: Excellent face to face contact

Cons: Nothing

Pros: Great customer service & excellent car

Pros: Navetta comoda, più veloce rispetto al banco in aereporto

Pros: Very happy with delivery to the GOBYCAR office. Don't need to spend time in the airport.

Cons: All fine. Thanks.

Pros: efficient service

Cons: They tried to up sell me on a hybrid AND THEN gave me a hybrid anyway?!?!

Pros: Returning the car was easy and fast, security deposit was returned the same day

Cons: when exiting the airport I had troubles finding the right place where shuttle was waiting to pick me up

Pros: The service was fast and without any problems

Pros: The whole pick up and drop off process was very easy, lovely staff and excellent value for money.

Cons: We had to wait in line for a while at pick-up as there were only two representatives and quite a few people picking up.

Pros: This has been by far the best service provided by a car rental company. Excellent customer service and hassle free. Everything was quick and straight forward and they above and beyond to acomódate you. I would definitely use them again.

Pros: The young gentleman outside who made sure that I found my car. I could pose many questions to him and he had the patience of an angel

Cons: Took about an hour in line to receive the car

Pros: Un plaisir c'est si rare que tout se passe avec fluidité

Cons: They do not accept deposit from debit cards

Pros: Well organized rental with trained efficienti staff

Pros: Nothing a very bad experience.

Cons: Every aspect was very unpleasant.

Cons: Desk representative was trying to sale additional insurance, higher car etc...even I am not interested and I already taken full insurance even though she want me to buy another one from them. I declined. Car has more than 25 scratches and she said you confirmed and tell me if anyone else...nightmare to count and find additional if any...

Pros: Friendly and relaxed staff

Cons: everything OK

Pros: Employees where nice, helpfully, full of energy and knowledgeable.

Cons: Time spend and needed for shuttle bus/ awaiting for other People.

Pros: The car....only

Cons: The agent ....i dont wont to make a full insurance, but he insist ...that why i pay a lot of money...

Pros: Very friendly staff

Cons: Difficult to find the shuttle to the pick up area and shuttle did not run frequently enough.

Pros: Friendliness of reception staff

Cons: Some existing flaws were not on the list

Pros: Excellent money-to-value ratio and the car was pretty decent. Car dropping of happened really fast and 10 minutes after arriving we were already on our way to airport.

Cons: The beginning was unfortunate - we arrived at the airport and saw how a guy holding "GoByCar" sign was taking off from the airport, so we had to wait 25min for next bus. When we arrived, there were 2 agents, but right at the moment when queue came to us, the second agent said sorry and run away. Also, we found out that the deposit can not be made with debit card, so we had to buy full insurance. The car had issues with back left wheel pressure and was constantly reminding about need for service

Pros: The car was good and just what we needed. The guy that made the check outside was super friendly and helpful.

Cons: Customer service was talking bad about me in front of me in Spanish, thinking I do not understand. They called me weird, because I called 2 times to ask where the pick up person is and I ended up waiting an hour in the airport. To them that made me weird.

Pros: Nothing

Cons: Tried to find damages that didn’t exist-we had a flat tire on our first day-there was no spare tire and the air compressor (with resin kit) didn’t work-they forced us to pay for the tow truck even though it was their negligence in not testing the air compressor before we rented the car

Pros: No issues smooth service

Pros: Speed of the service, both picking up and dropping the car.

Cons: nothing

Pros: They offer very good cars

Cons: They forced me to buy insurance again to accept debit cards.

Pros: Friendly and professional agents.

Cons: N/A

Pros: new car

Cons: waiting to be picked up at airport. A bit confusion on where to be collected from.

Pros: Recomended a better car suitable for driving up the hills of the locatinos we wanted to visit.

Pros: Good car for Nice price, pick up was rast. Lady who drives shutle was realy Nice, Best in company.

Cons: By dropping the car, was things go very aloe, unless everythink was OK.

Pros: we got a brand-new car

Pros: The agents are reactive and give us all the informations that we need

Pros: Réactive ! Nice

Pros: GoByCar offered as

Pros: good quality car and the friendly staff!

Cons: I spent two hours at the airport for the shuttle!!!! And the car was not full of gas!!!

Pros: Workers were very kind and helpful. The car was very nice. There were some additional dings on it when we picked it up, but thankfully, we took pictures before we left the agency and could prove it to the agent when we returned.

Cons: We struggled to find the shuttle, so that was a bit of a bummer. Then the poor guy working the night we picked up the car was working all by himself and he was slammed. We had to wait quite a while, but it wasn't his fault. He just needed help!

Pros: Professional treatment, fast return, good rental time.

Cons: Waiting automatic is missing. People would not queue and stress so much, if a basic machine that gives the numbers would be provided. Chairs missing in the waiting lobby.

Pros: Great new car!

Pros: New and clean car

Cons: Didn't accept mastercard and didn't showed to pickup us from the airport (telephone was switched off)

Cons: I booked via discoverycars.com and took their kasko insurance. I was then told that there was another insurance from your company available and suggested to take it. I felt like that was not nicely coordinated and I felt a bit pushed to take the other insurance.

Pros: That was a good experience for my family. Nice and quick. I have for little more money better and bigger car.

Cons: The staff was very friendly and helpful. After 10 minutes we were driving the car to our accommodation.

Pros: Value

Cons: Accusations

Pros: Vaga meeldiv väljastaja.

Cons: Pikk tagastas aeg.

Cons: Was persuaded by the office staff to take Gobycar own insurance due to that it should be to the same price but with lower disposition and an easier drop of. But in the end it costs us 50€ extra, and office staff would not pay us back the difference.

Pros: No comments as weren't able to use the service.

Cons: As above - not being flexible, inability to workaround client's needs.

Pros: The Rental process was super easy and quick. The car provider extended my reservation without any problems. Deposit was returned same day I returned a car. Transfer from and to the TFS airport was quick and driver easy to find.

Cons: The only concern I have is that the car itself was not exactly I expected. I booked compact elite class car and got Kia stonic that should’ve been classified as compact elite. I needed a big trunk and this car had a small one. Additionally, engine with no power.

Pros: Could have told us a bit more about the workings of the car. Apart from that really good .

Cons: Mainly the wait on arrival the rest all good .

Pros: Nothing really

Cons: They changed the price, they changed a car, they only specific card and do not accept cash.

Cons: I was charged a penalty for a 1cm smear damage on the rearview mirror which they claim was not present prior to rental only after asking if I had pictures of that side of the car. Unfortunately, at the pick-up I only photographed the obvious damage because when the car was handed over to me it was raining heavily and I hadn't noticed that small scratch

Cons: Only accepts credit cards. That is CREDIT not DEBIT. Else they charge 2-3x the price. Disappointing start to a holiday.

Pros: New car.

Cons: The rental agent tried by 4 different reasons to overcharge me. Also she mentioned me that the car I had booked wasn’t able to be driven in hilled roads of Tenerife and I should pay more to take a better one. Finally I denied everything and the car was fine.

Pros: Nothing

Cons: They make me pay another 160€ becouse there facility deposit payment was faulty

Pros: They upgraded our car for free of charge.

Cons: Difficult to find the shuttle bus staff at the airport as they did not have any signs. They did not accept debit card for the deposit.

Pros: The car was good value ($69 for a week). Although I would suggest a more powerful car if you are driving into the hills in the north.

Cons: GobbyCar is committing fraud by pretending I did not pay them $408 for a repair. They will not send me documents needed so that my insurance will cover it and they want me to send the money again even though I sent them evidence that it has already been paid!

Pros: They picked us from airport very fast with a shuttle bus, which was in front waiting for us when arrived. Car was new and clean. After car drop off the shuttle took us back to airport again very fast. Very smooth process, I would chose them again.

Cons: Nothing I could mention.

Pros: I did not like the fact that by the time we had got through passport Controle. GobyCar had closed. we then had to pay for a taxi 2 ways. with the cost of that i would have saved money by picking up a car from the terminal.

Pros: Everything went quickly and smoothly.

Pros: Safe and fast

Cons: None

Pros: The staff were respectful, courteous, and efficient.

Cons: Nothing

Pros: I didn’t like anything. We spent an hour trying to find the rep abd never did!

Cons: Nothing. I would never ever use your service again