Hertz at Tenerife Airport South

Cons: They attempted to sell us very expensive insurance they knew we didn’t need. As they did everyone else in the queue. We showed the lady at the desk we had valid insurance with another company and she shrugged her shoulders and mumbled it might not be valid. It’s an out and out lie. How this practise is still legal is beyond me.

Pros: Hertz were polite and effective

Cons: Overall good service

Pros: The Toyota Corolla hybrid car was good to drive. Short waiting time at rental office in airport.

Cons: We have rented cars from Hertz many times before to our satisfaction. But this time the car was below Hertz standard. The car was quite used (about 33000km) and had 22 noted damages we had to find and check before departure! The car was not cleaned very well and had a dust layer on the internals. During the first rain later we found the right window wiper had broken rubber on the outer 10 cm. On the return trip to the airport 2 weeks later a strange intermittent transmission sound appeared.

Pros: Good staff

Cons: No accident form in the car. We were hit by another car and the lack of an accident form caused extra work.

Pros: Quality company

Cons: Very slow at pick up

Pros: Clean and new car. Very efficient drop off service.

Cons: Queued for over an hour to pick up car and resupply details already submitted online. Paid for larger car, given 1.2L model, which struggled on hills! Not sure it was worth the additional money to go for Hertz over cheaper rental agency.

Pros: conform to the order. assurance possibility well explained and accepted to follow the in-house proposal instead of the one proposed by discovercars

Cons: The general cleanliness of the car : dirty windscreen, dirty and sticky steering wheel, dirty seat and above all strong smoker atmosphere in the car + low power of engine (4 persons)

Pros: No queue to fill in papers.

Cons: Agent was pushing hard for additional insurance while voucher already had it. I wonder how many tourists fall into that trap. Not nice at all.

Cons: In the pictures the car was equipped with navigatir and back camera while they didn't exist. The protective cover under the car was torn out and made irritating noise in touch with terrain.

Pros: The car went faultlessly.

Cons: They scammed us for €140 on return for damage already shown on their forms. We wasted over 30 mins but they were adamant that even though they had recorded the damage from a previous driver, more had occurred!! Do not use Hertz in the Canaries, this is like going back forty years to all the scams back then, Do read their reviews - 1.4 I think - they are full of these scams across all Canary islands as they are not Hertz but a franchise. AVOID

Cons: The time it takes to collect your car even though all paperwork was completed online beforehand

Pros: Not much to be honest

Cons: No pre-booked desk, ended up queuing with people who hadn’t reserved a car. Took almost two hours to collect the car. No one went through the pre-checks on the condition of the car. Front tyres were barely legal. Handbrake was faulty. Mirrors couldn’t be adjusted.

Pros: Nice car and a quick, easy drop off.

Cons: 1. Length of time waiting in a queue to get to an agent to collect the car. 2. They didn't seem to want to recognise your fully comp insurance.

Pros: Very nice lady at the desk, even though it was one of her first days there. Easy dropping off. Very nice car.

Cons: The line for the delivery was long, and they were trying to sell insurance when I had one already.

Pros: They were very efficient and the car pick up was only a short walking distance from the arrivals lounge

Cons: I didn’t like the way they tried to sell me “all risks” insurance policy I explained I already had obtained all risks insurance from discover cars but they said it wasn’t sufficient and made me feel I should take out their own insurance I declined

Cons: The car seat was too expensive, almost the same price as the car.

Cons: The car had 14 scratches from previously users of the car, and it should have been taken to service 2000 km ago.

Pros: Car return correct. Friendly agents.

Cons: Very long waiting at the desk in airport for pick-up. It took 15 minutes filling in documents. All data were already known by discover cars ans Hertz. Needed to fill in a paper, afterwards the agent had to put it in the computer.

Pros: First car provided was a Hyundai I20. We returned it after half a day. Only way it would move was having accelerater pedal flat to the floor. Agents very unhelpful when we took it back said that was normal for a hyundai and why would we expect anything different? These cars we were told were rubbish. Eventually agent agreed to exchange for VW polo. Agents insisted we top the petrol up, petrol used to return inadequate rental car.

Cons: Rude unhelpful, did not listen to us or accept car was not functioning properly

Pros: Friendly & efficient

Cons: Long queue at desk meant a significant wait

Pros: Staff were friendly.

Cons: 1hr 40mins in queue at airport to pick up car. Then charged €80 for a tiny mark on the car which we didn’t do and it was so small we didn’t notice it.

Pros: Quick to drop off and quick to cancel Credit card hold on return of car

Cons: The time it too to start rental. Took 20 mins or so. You have all the details before hand, why should it take so long to check licence, take money, sign form and hand over keys???

Pros: Quick

Cons: Charged me 185 euros on my held deposit when they said they would reimburse the totality

Pros: Over charged and no customer service number that works

Cons: Had to wait nearly an hour at the Hertz desk to collect our car. Only one person at the desk, even though there was a long queue for precooked rentals. Excuse was a shrugged shoulders and “lots of flights have arrived together” as if they couldn’t have known this. Really poor.

Cons: When we came to pick up the car, nobody explained to us that WE have to check the car’s damages with the contract. Moreover the time we found the car, the desk was closed then how declare damages ? When we dropped off the car, they directly saw « new damages » (very little so it’s weird that they directly saw it) and took 140€ on the caution. Why a real check out but not a real check in ? We felt steal and not listened.

Pros: Easy with Hertz

Cons: The conection with Discovery car

Pros: dropping off was quick

Cons: massively understaffed on pick up. Huge queues and hour wait. The car had a low oil alarm on collection so maintenance probably isn't very good

Cons: The amount I should have been charged per rental agreement was £88.53. The amount removed from my card was £115.62. This has not yet been resolved.