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Hertz at Tenerife Airport South
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The time it takes to collect your car even though all paperwork was completed online beforehand
Pros: Not much to be honest
Cons: No pre-booked desk, ended up queuing with people who hadn’t reserved a car. Took almost two hours to collect the car. No one went through the pre-checks on the condition of the car. Front tyres were barely legal. Handbrake was faulty. Mirrors couldn’t be adjusted.
Pros: Nice car and a quick, easy drop off.
Cons: 1. Length of time waiting in a queue to get to an agent to collect the car. 2. They didn't seem to want to recognise your fully comp insurance.
Pros: Very nice lady at the desk, even though it was one of her first days there. Easy dropping off. Very nice car.
Cons: The line for the delivery was long, and they were trying to sell insurance when I had one already.
Pros: They were very efficient and the car pick up was only a short walking distance from the arrivals lounge
Cons: I didn’t like the way they tried to sell me “all risks” insurance policy I explained I already had obtained all risks insurance from discover cars but they said it wasn’t sufficient and made me feel I should take out their own insurance I declined
Cons: The car seat was too expensive, almost the same price as the car.
Cons: The car had 14 scratches from previously users of the car, and it should have been taken to service 2000 km ago.
Pros: Car return correct. Friendly agents.
Cons: Very long waiting at the desk in airport for pick-up. It took 15 minutes filling in documents. All data were already known by discover cars ans Hertz. Needed to fill in a paper, afterwards the agent had to put it in the computer.
Pros: First car provided was a Hyundai I20. We returned it after half a day. Only way it would move was having accelerater pedal flat to the floor. Agents very unhelpful when we took it back said that was normal for a hyundai and why would we expect anything different? These cars we were told were rubbish. Eventually agent agreed to exchange for VW polo. Agents insisted we top the petrol up, petrol used to return inadequate rental car.
Cons: Rude unhelpful, did not listen to us or accept car was not functioning properly
Pros: Friendly & efficient
Cons: Long queue at desk meant a significant wait
Pros: Staff were friendly.
Cons: 1hr 40mins in queue at airport to pick up car. Then charged €80 for a tiny mark on the car which we didn’t do and it was so small we didn’t notice it.
Pros: Quick to drop off and quick to cancel Credit card hold on return of car
Cons: The time it too to start rental. Took 20 mins or so. You have all the details before hand, why should it take so long to check licence, take money, sign form and hand over keys???
Cons: Charged me 185 euros on my held deposit when they said they would reimburse the totality
Pros: Over charged and no customer service number that works
Cons: Had to wait nearly an hour at the Hertz desk to collect our car. Only one person at the desk, even though there was a long queue for precooked rentals. Excuse was a shrugged shoulders and “lots of flights have arrived together” as if they couldn’t have known this. Really poor.
Cons: When we came to pick up the car, nobody explained to us that WE have to check the car’s damages with the contract. Moreover the time we found the car, the desk was closed then how declare damages ? When we dropped off the car, they directly saw « new damages » (very little so it’s weird that they directly saw it) and took 140€ on the caution. Why a real check out but not a real check in ? We felt steal and not listened.
Pros: Easy with Hertz
Cons: The conection with Discovery car
Pros: dropping off was quick
Cons: massively understaffed on pick up. Huge queues and hour wait. The car had a low oil alarm on collection so maintenance probably isn't very good
Cons: The amount I should have been charged per rental agreement was £88.53. The amount removed from my card was £115.62. This has not yet been resolved.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 17.25 EUR per day applies to drivers under the age of 25, with a maximum of 172.50 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: American Express, Diners, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off