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Orlando at Tenerife Airport South
Customer Ratings and Latest Reviews
Pros: On arrival at the collection desk, the rep wrote two figures in pen on the rental agreement €65 for fuel and €35 for the additional driver. I had paid in full prior to arrival and there was no mention of this. He then printed out a form with an additional €100 for insurance and fuel and told me to pick an option. His English was basic and could not explain why he had written numbers in pen but said that if I wanted a relaxing holiday, I should pay the €100. After a very long day, I paid.
Cons: I felt as if I had been ripped off and was very annoyed. The car had done 102,000 km and the sat nav was completely out of date. The engine barely dragged it up Mount Teide and I barely got out of first gear.
Pros: Yes it was a good car
Cons: More than half an hour waiting to be picked up, and then waiting for the car, there was just a little bit of a BO smell in the car.
Pros: Car was easy to find shuttle bus not so much.
Pros: User Friendly, and flexible, not avaricious
Cons: Did realise they'd changed their pick up point
Cons: we had to wait nearly an hour to be picked up at tenerife airport
Pros: When we had a problem with the car they gave us an upgrade
Cons: There were lots of extra hidden charges plus they gave us a very damaged car to start with that they had already had problems with.
Cons: It was terrible. It took over 3.5 hours from landing to finally get a car. They took ages to turn up to take us off-site to pick up the cars. You then arrive at this warehouse space where you get summoned up to a room like a school child. The workers were rude and made no effort to speed things up or explain anything to anyone. I have rented a number of cars all over the world but this was by far and away the worst service I have ever received.
Pros: PICK UP FROM AIRPORT SHORT DRIVE TO VEHICLE COLLECTION
Cons: MADE TO PAY 630 EUROS UP FRONT WHEN THEY HAD MY CARD DETAILS. NOBODY INSPECTED THE CAR WITH ME. CAR VERY BADLY SCRATCHED. ON RETURN THE CAR WAS EXAMINED MINUTELY, I WAS BLAMED FOR ONE LARGE BUMPER SCRATCH, THE MEMBER OF STAFF ASKED IF I HAD TAKEN PHOTOS BEFORE I TOOK THE CAR OUT. I SHOWED HIM M PHOTOS WHICH INCLUDED THE LARGE BUMPER SCRATCH AND HE TRIED TO REFUTE IT. EVENTUALLY i WAS GIVEN MY 630 EUROS BACK, UNFORTUNATELY IN A DIFFERENT MONTH FOR MY CREDIT CARD. i ACTUALLY HAD MY OWN CDW INS
Cons: Pricing not as arranged. Credit card fees came to more than the car rental due to them taking 630 euro out at rate 1.14 then crediting it at 1.21. With visa fee of £32 pounds this was outragrous. Also full to empty only available so add another 50 euro. Plus add 20 euro for extra driver. PRICE TOO HIGH. JUST RIPPED OFF AT EVERY STAGE.
Pros: Easy to use, nice new clean car, excess refunded same day car returned
Cons: Tried to sell more excess insurance when already paid for it extra.
Cons: Appalling customer service. No discipline to order customers are called up to process paperwork - you don't even know if you are going to be called. Staff oblivious to customer waiting time. Totally silent / no eye contact service. Never again. Worst process ever endured.
Pros: They were professional and knew their work.
Cons: They did not try to help when the terms and conditions of Discovery car were contradicting and did not help with the issue regarding paying for petrol. Also, they were charging an extortionate amount for petrol which was more than twice as much as one would have to pay at a petrol station.
Pros: 24/7 availability by phone.
Cons: Hard to find the desk, it is far away from the airport with horrible bus access. The waiting time is too long. We changed two cars in Orlando because of very bad clutch. The second one had a better clutch but not the best at all. Once the second car showed "engine failure", the Orlando service member told us to ignore it.
Cons: Charge for a full fuel tank was 60€, way overpriced for such a small car. I later filled more than 50% for 15€. Rip off and no option was offered to me to return the car full (I was told to pay the 60 fuel charge and return with empty tank)
Cons: Everything, scammers and dishonest thief's.
Pros: Friendly and polite.
Pros: great customer service!
Cons: they asked me about some damage , however I reassured them it was already there aa I took pics
Pros: good service
Cons: It needs to be more clear of the location where shuttle car is going to pick the passengers as we spend more time to search the place as there was no indication or guide on the outside of airport...
Pros: Good service. Excellent value for money
Cons: pick up time was slow. a bit difficult to figure out how to get to the shuttle
Cons: Took 2 hours to get car
Pros: Good basic service
Cons: Difficult to find shuttle bus and slow in sorting out car.
Pros: Fast efficient and friendly service
Cons: The shuttle service to the car rental wasn’t signed so we weren’t sure if we were waiting in the right place
Pros: polite agents, great English
Cons: the car... 60,000 miles not expected on rental Very far from airport no desk in airport - took time to find it - the directions were not highlighted well
Pros: The price was good, car decent.
Cons: It was a little difficult to find the rental desk (bus to the rental desk actually).. I've asked for a car upgrade but they said it's complicated.
Cons: I went to the pickup point as instructed in the email and there was no one. I went to their location outside the airport and it was closed. I paid 95 euros for taxi to my apartment.
Pros: guys were exceptional, helpful professionals
Cons: insisting on selling the fully covering insurance and "threatening" with loosing deposit if something happens while renting the car - regardless the fault!!!???
Pros: In the end I got a cheap working car
Cons: Waited 2 hours for my car, customers arriving later were served before me, my car was extremely dirty on the inside and quite old. Also the rental agent was passive aggressive about my not speaking Spanish although I booked the car on an English website!
Pros: nice car
Cons: long waiting 40 min when picking up the car
Cons: Hard to find the shuttle and seemed disorganised.
Cons: Far from airport