Tenerife Airport South (TFS), Tenerife, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Orlando at Tenerife Airport South

11, Calle Escancho, 38639, Santa Cruz de Tenerife
0034 922 703 987 / 0034 610 582 489
Pick-up instructions
In the arrivals hall locate the office of a company called "Canary Shuttle", which has an orange and green sign and is numbered "02". Inform the member of staff at the counter that you have a reservation with Orlando Rent a Car.
Drop-off instructions
The procedure for returning the vehicle will be explained to you at the rental counter
Business hours
Mon:08:00-21:59
Tue:08:00-21:59
Wed:08:00-21:59
Thu:08:00-21:59
Fri:08:00-21:59
Sat:08:00-21:59
Sun:08:00-21:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Renault Captur
March 23, 2020

Pros: On arrival at the collection desk, the rep wrote two figures in pen on the rental agreement €65 for fuel and €35 for the additional driver. I had paid in full prior to arrival and there was no mention of this. He then printed out a form with an additional €100 for insurance and fuel and told me to pick an option. His English was basic and could not explain why he had written numbers in pen but said that if I wanted a relaxing holiday, I should pay the €100. After a very long day, I paid.

Cons: I felt as if I had been ripped off and was very annoyed. The car had done 102,000 km and the sat nav was completely out of date. The engine barely dragged it up Mount Teide and I barely got out of first gear.

United Kingdom
Renault Twingo
March 19, 2020

Pros: Yes it was a good car

Cons: More than half an hour waiting to be picked up, and then waiting for the car, there was just a little bit of a BO smell in the car.
United States of America (USA)
Renault Megane
March 16, 2020

Pros: Car was easy to find shuttle bus not so much.

United Kingdom
Renault Twingo
March 10, 2020

Pros: User Friendly, and flexible, not avaricious

Cons: Did realise they'd changed their pick up point
United Kingdom
Citroen C3
February 25, 2020

Pros: cheap

Cons: we had to wait nearly an hour to be picked up at tenerife airport
United Kingdom
Renault Twingo
February 25, 2020

Pros: When we had a problem with the car they gave us an upgrade

Cons: There were lots of extra hidden charges plus they gave us a very damaged car to start with that they had already had problems with.

United Kingdom
Renault Twingo
February 19, 2020

Cons: It was terrible. It took over 3.5 hours from landing to finally get a car. They took ages to turn up to take us off-site to pick up the cars. You then arrive at this warehouse space where you get summoned up to a room like a school child. The workers were rude and made no effort to speed things up or explain anything to anyone. I have rented a number of cars all over the world but this was by far and away the worst service I have ever received.

United Kingdom
Volkswagen Up 3d
February 13, 2020

Pros: PICK UP FROM AIRPORT SHORT DRIVE TO VEHICLE COLLECTION

Cons: MADE TO PAY 630 EUROS UP FRONT WHEN THEY HAD MY CARD DETAILS. NOBODY INSPECTED THE CAR WITH ME. CAR VERY BADLY SCRATCHED. ON RETURN THE CAR WAS EXAMINED MINUTELY, I WAS BLAMED FOR ONE LARGE BUMPER SCRATCH, THE MEMBER OF STAFF ASKED IF I HAD TAKEN PHOTOS BEFORE I TOOK THE CAR OUT. I SHOWED HIM M PHOTOS WHICH INCLUDED THE LARGE BUMPER SCRATCH AND HE TRIED TO REFUTE IT. EVENTUALLY i WAS GIVEN MY 630 EUROS BACK, UNFORTUNATELY IN A DIFFERENT MONTH FOR MY CREDIT CARD. i ACTUALLY HAD MY OWN CDW INS
United Kingdom
Volkswagen Up 3d
February 11, 2020

Pros: Nothing

Cons: Pricing not as arranged. Credit card fees came to more than the car rental due to them taking 630 euro out at rate 1.14 then crediting it at 1.21. With visa fee of £32 pounds this was outragrous. Also full to empty only available so add another 50 euro. Plus add 20 euro for extra driver. PRICE TOO HIGH. JUST RIPPED OFF AT EVERY STAGE.
United Kingdom
Renault Twingo
February 10, 2020

Pros: Easy to use, nice new clean car, excess refunded same day car returned

Cons: Tried to sell more excess insurance when already paid for it extra.

United Kingdom
Renault Clio
January 22, 2020

Pros: Nothing

Cons: Appalling customer service. No discipline to order customers are called up to process paperwork - you don't even know if you are going to be called. Staff oblivious to customer waiting time. Totally silent / no eye contact service. Never again. Worst process ever endured.

United Kingdom
Citroen C3
January 14, 2020

Pros: They were professional and knew their work.

Cons: They did not try to help when the terms and conditions of Discovery car were contradicting and did not help with the issue regarding paying for petrol. Also, they were charging an extortionate amount for petrol which was more than twice as much as one would have to pay at a petrol station.

United Kingdom
Citroen C3
January 13, 2020

Pros: 24/7 availability by phone.

Cons: Hard to find the desk, it is far away from the airport with horrible bus access. The waiting time is too long. We changed two cars in Orlando because of very bad clutch. The second one had a better clutch but not the best at all. Once the second car showed "engine failure", the Orlando service member told us to ignore it.
Switzerland
Citroen C3
January 12, 2020

Cons: Charge for a full fuel tank was 60€, way overpriced for such a small car. I later filled more than 50% for 15€. Rip off and no option was offered to me to return the car full (I was told to pay the 60 fuel charge and return with empty tank)
United Kingdom
Renault Megane
January 5, 2020

Pros: Nothing.

Cons: Everything, scammers and dishonest thief's.
United Kingdom
Renault Twingo
May 21, 2019

Pros: Friendly and polite.
United Kingdom
VW Polo
May 6, 2019

Pros: great customer service!

Cons: they asked me about some damage , however I reassured them it was already there aa I took pics
United Kingdom
VW Polo
April 21, 2019

Pros: good service

Cons: It needs to be more clear of the location where shuttle car is going to pick the passengers as we spend more time to search the place as there was no indication or guide on the outside of airport...
Israel
Renault Clio
March 30, 2019

Pros: Good service. Excellent value for money

Cons: pick up time was slow. a bit difficult to figure out how to get to the shuttle
United States of America (USA)
Ford Fiesta
March 7, 2019

Pros: Nothing

Cons: Took 2 hours to get car
United Kingdom
Volkswagen Up 3d
November 13, 2018

Pros: Good basic service

Cons: Difficult to find shuttle bus and slow in sorting out car.
United Kingdom
Renault Twingo
November 11, 2018

Pros: Fast efficient and friendly service

Cons: The shuttle service to the car rental wasn’t signed so we weren’t sure if we were waiting in the right place

United Kingdom
VW Golf
October 31, 2018

Pros: polite agents, great English

Cons: the car... 60,000 miles not expected on rental Very far from airport no desk in airport - took time to find it - the directions were not highlighted well
Romania
Renault Clio
September 27, 2018

Pros: The price was good, car decent.

Cons: It was a little difficult to find the rental desk (bus to the rental desk actually).. I've asked for a car upgrade but they said it's complicated.

Spain
VW Golf
August 16, 2018

Pros: Nothing

Cons: I went to the pickup point as instructed in the email and there was no one. I went to their location outside the airport and it was closed. I paid 95 euros for taxi to my apartment.
United Kingdom
VW Polo
May 9, 2018

Pros: guys were exceptional, helpful professionals

Cons: insisting on selling the fully covering insurance and "threatening" with loosing deposit if something happens while renting the car - regardless the fault!!!???
United Kingdom
Kia Picanto
March 2, 2018

Pros: In the end I got a cheap working car

Cons: Waited 2 hours for my car, customers arriving later were served before me, my car was extremely dirty on the inside and quite old. Also the rental agent was passive aggressive about my not speaking Spanish although I booked the car on an English website!

Belgium
Kia Picanto
January 29, 2018

Pros: nice car

Cons: long waiting 40 min when picking up the car
United Kingdom
Kia Picanto
January 13, 2018

Pros: Cheapness

Cons: Hard to find the shuttle and seemed disorganised.

United States of America (USA)
Kia Picanto
November 22, 2017

Pros: Cheap

Cons: Far from airport
Show more

Tenerife Airport South (TFS), Tenerife, Spain - Canary Islands

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 600.00 - € 785.00), Theft Protection, Roadside Assistance (in the country of pick up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 21.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

For vehicles in groups Minivan a driver license valid for 2 years is required.
Customers who have held their driver license for less than 2 year(s) will have to pay a fee of 18 EUR per day.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Optional coverage
The following additional insurance policies are available at the rental desk: Full Damage Waiver (FDW).
Charges vary, depending on selected coverage plans and car groups.

24/7 roadside assistance is available. Additional charges for this service may apply.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with following payment methods: Diners, Eurocard, MasterCard credit card, VISA credit card, American Express credit card.

Cash, Debit cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Outside of business hours, Drop off Out of Hours.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.

The first additional driver is allowed free of charge.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
A deposit for a tank of fuel is required upon pick up.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by previous request at airport locations.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:08:00 - 21:59
Tue:08:00 - 21:59
Wed:08:00 - 21:59
Thu:08:00 - 21:59
Fri:08:00 - 21:59
Sat:08:00 - 21:59
Sun:08:00 - 21:59

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