Ok Mobility at Tenerife Airport South

Pros: staff was friendly

Cons: Car was lost at pick-up point. Once we found it, it was blocked by other cars.

Pros: I landed an it said the buss picks me up every 15-30 mins an I waited 45 mins all the way till 9:45 an the buss didn’t come to pick me up to take me to ok mobility

Cons: The buss service is not good

Pros: The lady at the desk was lovely

Pros: Very responsive service

Cons: Great car and quick check out

Cons: after 2days of ilness , ther was no more care

Pros: I got an almost new car with a lot of extras.

Cons: The hidden fee. Needed more info. When I searched the car rental agency I chose this company because it hasdthe best price. After picking the car it offered a fully insurance that covers everything. I chose it. At this time the total price was more than the double of the simple rental price. When we arrived to pick up the car, the agent made me clear that the fully insurance covers every damage that You cause on the other car. The other insurance is very expensive but necessary.

Pros: Nothing

Cons: That they scamming people

Pros: The drop off was smooth.

Cons: We waited 2 hrs to get the car after a long trip with young children. 1 1/2 hrs just to get to the desk. Although contract said insurance covered, we had to pay 30 Eur. per day extra for insurance. Contract said pay at pick up 728.48 Eur., however we had to pay 1311.48 Eur.. After to days we had a warning that we had to add ad-blue or car would not start, cost 37 Eur. for what is a maintenance issue that should have been checked before we got the car.

Pros: Friendly and helpful service, understood my issue with discover cars & sorted me out direct.

Pros: Nice car.

Cons: Speed of getting the car. Took 2 hours from airport to taking car away. Return was a lot faster, but quite long to wait for bus to airport. Would not have been good if we hadn’t of allowed loads of time to get to airport.

Pros: Nice agent.

Cons: They scammed us with a 310 eur full coverage on a 180eur rental on the spot, while we already paid 70eur for full coverage on the booking site. They claimed the full coverage bought only applied in the case of traffic accidents. We were lucky with the line, but after us we saw extremely long waiting line since everyone was scammed also.

Pros: The car we chose was comfortable and good. Large, with a good engine, which is very important on the slopes. The car was good value for money

Cons: Properly structured campaign work in reality is broken down by the work of people on the ground. Everyone works as they want and according to their own rules. We stood there for 2 hours before we got the car. We were convinced to buy unnecessary insurance for extra money. And they didn’t want to accept the car because of the cleanliness of the interior and traces of use of the car. There is not a word about this in the contract. Naturally, we first removed all the garbage from the car.

Pros: Nothing

Cons: Very abrupt and abrasive

Cons: push to buy additional protection

Pros: Easy drop-off

Cons: Bad directions, dented car (no damage recorded by company), technical issues upon payment.

Pros: Friendly

Cons: Waited an hour, super hard upsell tactics.

Pros: Nice car,

Cons: Shuffle bus in every 30 min?, it took too long time to get to the rental place. We missed our paid lunch at the hotel.

Pros: Faulty car was attended to quickly but given the fault was still there had to waste a day exchanging it particularly as the depot wasn't easy to find the first time we went back there.

Cons: They did exchange car though but the total cost of insurance was exorbitant and presented to you on pick up and nothing like the online advertised price!!

Pros: Good cars

Cons: Cars washed but water marks all over

Cons: The additional insurance which I was told is mandatory.

Pros: Good

Cons: Good car.

Pros: Good value.

Cons: Queueing for over an hour to pick up car

Pros: Price was reasonable for an automatic car.

Cons: They are not friendly there and they wanted me to pay more than i was agreed via internet. The windscreen was dirty from the inside and windshield washer fluid had run out.

Cons: - Long waits for picking up car, mostly because they try to convince people to get additional and very expensive insurance from them - Many undocumented damages - Dropped of the car, representative said everything is ok, then next day received a damage claim, and 360 Eur taken from the credit card. There is no proof or photo of the damage, which makes it impossible to claim the full insurance from DiscoverCars. No result from calling customer service, still waiting for response from DiscoverCars

Pros: Car was nice

Cons: My reservation was canceled because I was late, because my flight was late. And I had no notification about that, also I did not receive any emails after getting the car with all details, I have paid more than expected. The insurance was not valid for rental company and I needed to buy another one from them.

Pros: cena

Cons: čekání na autobus a na vyzvednutí vozu

Pros: Nothing

Cons: I didn't like the fact that I was scammed and had to hand over lots of money. They ruined our holiday

Cons: The lady we met asked me for another €267 for insurance. I’d already paid the extra. She explained that if I didn’t take out the extra I would have to call the police if we had an accident. Well I would call the police. So why the extra money. When I refused the extra her attitude changed from happy smiley to dour. Apart from this young lady my experience with go mobility was fantastic

Pros: Fast drop.off

Cons: I did not see you needed a shuttle to get there

Pros: Nothing

Cons: we queued for over 90 minutes to pick up the car, then got scammed out of 150euros. I have emailed you but have basically been told I didnt need to take it. It's not that straightforward when being told its useless and I will be liable for thousand's of euro's! I will not use your service again. you clearly do not vet the providers well enough!

Pros: I think they were flexible and handled everything very well. I was satisfied with the car I received it was an Opel Corsa automatic (2022) very good because of its size and easy turn capability on narrow space.

Cons: I was a little worried because the car had many small damages visible, more than 10. I do not know maybe the Fast and Furious of Tenerife drove the car before, but these should be well documented so I created many photos that came handy when I returned the car. So just in case always create photos and videos about the car condition. Besides theses scratches the car was in an excellent condition.

Pros: The drop off was very efficient!

Cons: Picking up the car was a complete nightmare and took hours and hours! Both getting the bus to the car rental location and then the service at the desk was the slowest I have ever experienced. It started the holiday off on a very bad note.

Pros: Nothing

Cons: Service, location, drop off, agents, call centre

Pros: Very efficient

Cons: Only small issue was car not parked in allotted space when collecting so had to look for it

Pros: Car was relatively new, comfortable, performing, and easy to drive.

Cons: The 1000£ deposit possible only by credit card made the cost levitate unexpectedly. Insurance became way more expensive than what proposed online.

Pros: It was cheap

Cons: The 45 minute wait for getting the car. Need more staff.

Pros: Absolutely nothing

Cons: Fuckk all mush

Pros: Everything went very smoothly, once we found the company hiring cars

Cons: Three days after returning the car I still have not received the deposit back. Trying to find the car company to pick up the car was not very well advertised at the airport and took a while to find out.

Pros: enjoyed driving the renault arkana hybrid

Cons: Total scammers! Threaten you if you don't get "full" coverage, withhold contract info, and then charge you hundreds of dollars for insignificant damage that mysteriously wasn't on the contract once they finally give it to you. Some other customers were stranded because they didn't have a credit card that wasn't "debit." Terrible experience that marred an otherwise amazing trip.

Pros: Shuttle bus

Cons: Even though I took out full insurance, in the end they wanted to block a larger amount of money on my card at the rental company. If there was an accident, the rental company would withdraw this amount from me and I would have to claim it from the insurance company. I don't like this procedure.

Pros: Service was good, but on the website discover cars all expenses were not listed.

Pros: It was easy to arrange, information was clear and process smooth and price was very good

Cons: My car had a scratch and I wasn’t told if that was already there so I made photo s just in case but I would have wanted to know in advance if there was already a notice about the scratch so I didn’t have to worry they would charge me. ( they didn’t but I was worried a bit )

Pros: The Person who serv us (Andrei) was very helpfull

Cons: Spent to much time to pick up the car…

Pros: Quick and Easy

Cons: Not much

Pros: It was ok

Cons: Waiting time for picking and dropping

Pros: Car as expected in terms of quality and friendly stuff

Cons: However, long wait times for pick up and return. Considering it's also not in airport terminal, the process is way slower than all experiences I have had over the years. Also drop off address not clear at all, the address written in the email instructions does not point towards any valid google maps address. Had to go on their website to get the proper address. Unclear why the address wouldn't be written properly so it an be found on maps

Pros: sending back the car it was quick.

Cons: To be made like I had no choice and pay another £250 in access to my premium insurance paid with Discovery cars

Pros: Not a lot

Cons: Waiting to check in Cost of insurance

Pros: The staff were fantastic, speed of drop off only affected by slow customers in front, not the speed of the staff.

Cons: The car externally had quite a few bumps and scratches, but the inside was spotless and car performed flawlessly.

Pros: You’re asking me questions about dropping off the car which hasn’t happened yet

Cons: You’re asking me questions about dropping off the car which hasn’t happened yet

Pros: UICK, EASY , EFFICIENT AND PLEASANT EMPLOYEES,

Cons: i FOUND NO NEGATIVES

Pros: Not conform by contract

Cons: The price

Pros: The vehicle was new, in very good technical condition, clean. And the return was fast and in two days I received back the guarantee.

Cons: It took a long time to take over the car, I did not receive the rental contract immediately. I was also asked for a fee of 15 euros for road assistance services.

Pros: Nice car

Cons: when picking up the car, there was a queue for about 10 people, but due to the company's unclear policy (need to buy insurance or leave a high deposit), it took a long time because every customer was arguing with the service.

Cons: The attendants English speaking skills were not that great. I had made a reservation through a different agency. The total I was quoted for the rental was way different then what I ended up paying. Not by a little. The end price was almost double, and that is wrong.

Pros: Price

Cons: At the pick up the tank was not full like the rep said. It was insignificant though and did not pose an issue

Pros: Staff were good

Cons: 1 hour queue at car collection desk!

Pros: Great

Cons: Very slow release card deposit money

Pros: The ok company was excellent. Why it deals with the awful Discover Cars company I have no idea.

Cons: They have no clue about the Discover Cars "voucher' and it all feels like a scam,

Pros: Good price

Cons: Very inflexible and not accommodating our changed needs even though discover cars were contacted and they allowed us to make changes to our booking. Very frustrating.

Pros: Picking up the car was very easy and the car was of excellent standard.

Cons: They were unclear about the process to check for damages, which caused a lot of stress on drop-off.

Pros: Horrible. First we had to wait 2 hours to get the car. When we returned it, one of the employees who helped me. Told me I made damages and didn’t believe me. She was filing me for 400 euro’s later my girlfriend came to show the damages were already there and she apologised.

Cons: They try to get as much money from you. There is no service

Cons: I book a car for 520€ and I dont have credit card and i have debit card they sold me a car for extra 420€. I call my bank and they said to me that they cann oterise 1800€ on my debit card abd voman didnt vant to tray. they have that policiti.I have extra pay insuress in discoveri cars but for nothing. A scam of castumers.

Pros: I liked that the employees were patient and positive

Cons: i did not receive the car i ordered and it took too long to solve the problem

Pros: Easy, and fast drop off. Very nice people working there.

Cons: Too long time at the pick up desk.

Pros: nothing.. over 2h to get a car

Cons: workers are ZERO , absolut no kindness, impossible to have a conversation, no chance to make a question so no answer… okmobility never again

Pros: Simple, and very nice people

Cons: -

Pros: The people were nice. It was very hard to find mobility as i thought the rental car company car was called discovery cars. Too much hassle to find the rental bus that was going to pick up as couldn’t find discovery cars and nobody has heard of it.

Cons: When handing back the car, there was not enough staff at all. It was all chaos and the poor guy was struggling to cope with too many customers. Need more personnel on a busy travel day.

Pros: Clean, low mileage

Cons: No windshield wiper liquid. No foot mat for driver.

Pros: Car was good.

Cons: Additional insurance apparently required cost another £150+ very unfair and not clear. Pick up shuttle not clear or easy to find.

Cons: Pickup was lousy,took more than 1 hour. We asked for child chair in advance but a good option was provided very slow. We had 2000 euro blocked on credit card, never happened to any other company before, and they had no defects in the system for the car. Good thing we had photos

Pros: Friendly, included shuttle from and to airport

Cons: Slightly expensive

Pros: Nothing

Cons: I had to go elsewhere to get a car