Tenerife Airport South (TFS), Tenerife, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Tenerife Airport South

38610, Santa Cruz de Tenerife
0034 918 341 400
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Ford Focus
June 18, 2024

Pros: The service was average

Cons: There wasn't anything wrong with their service the car wasn't up to their usual standard

United Kingdom
Renault Megane
June 8, 2024

Pros: Only dropping it off

Cons: Everything els

Serbia
Toyota Aygo
June 8, 2024

Pros: Fast check out

Cons: Too expensive with hidden costs Cheap fuel in the car and the engine would not run proper way

United Kingdom
Renault Megane
June 4, 2024

Pros: All good, accepted our personally arranged excess risk cover, great value rental, based at airport terminal car park, new VW model Taigo was great

Cons: Nothing

United Kingdom
Nissan Juke
June 3, 2024

Cons: Passengers front and back door have dent and made horrible noise when my sons open door

United Kingdom
Volkswagen Polo
June 2, 2024

Cons: If plane is delayed after 11pm then they cancel the rental I was ok because I arrived at 10 30 pm

United Kingdom
Renault Megane
May 31, 2024

Pros: Convenient in terminal

Cons: Being a victim of fraudulent. Make me pay what I haven’t done and told me just to write down the report and won’t affect my credit .. ended up paying over £100 damage .. investigation needs to launch for the practice of agents at the return point. .. didn’t follow him while he was checking the car and my friend was taking a selfie nearby caught him doing something dodgy to make me pay an extra ..

Norway
Renault Megane
May 29, 2024

Cons: Rude personnel upon returning, despite no other returns they were not willing to check the car on the go. Car had lot more damage than indicated in the report. Quick return of deposit (2days).

United Kingdom
Volkswagen Polo
May 27, 2024

Cons: I filled the fuel tank up before returning the car from the nearest petrol station, which was about 6km from the car drop-off site. When we returned the car, the staff just told us to go without checking it. Goldcar later emailed me that they had charged me €61 for not returning the car with full fuel. €50 as a penalty and €11 for fuel. There was no way I could dispute it. We couldn't have used €11 worth of fuel for 6km of ride, and the €50 fine was unjustified.

United Kingdom
Nissan Juke
May 25, 2024

Pros: Friendly staff; very helpful call centre staff at discover cars when I had issues picking up the car.

United Kingdom
Volkswagen Polo
May 20, 2024

Pros: The only thing I liked was that I'd only paid a small deposit of €40 euros online. So when I realised they were wanting an extra €210 to cover the high excesses I just left the booking and went with Autoreisin. Saving over €150 euros for the same period of time and cover.

Cons: The sneaky extra €210 wanted to cover the high excesses. This wasn't explained on the initial booking or voucher sent to me. I should have read the terms and conditions but original voucher said I had insurance. Goldcar explained that discover car should make it easier for customers to see when booking So both companies blaming each other. I'm glad they only got €40 euros and the rest of my money went to Autoreisin. Far better company than these 2 scammers.

United Kingdom
Toyota Aygo
May 17, 2024

Pros: Excellent

Cons: Expedia

Poland
Volkswagen Polo
May 16, 2024

Pros: fast dropping off

Cons: lazy pick-up servis by the office, over 50 mins

Ukraine
Volkswagen Polo
May 14, 2024

Cons: Still no deposit on my account

Netherlands
Nissan Juke
May 12, 2024

Pros: The woman at the phone was very kind and help us well when we have problems with the first car

Cons: The First car was a Skoda scala with 14250 km on the second day the clutch was slipping we must go back where we pick up the car before. We get there another car: Opel Astra. But we ordered a Nissan Juke

Poland
Toyota Aygo
May 10, 2024

Pros: Great and personal service, great conversations. Got my all-time fav Fiat 500

Cons: Just pickup was unexpectedly long. Waited for a full hour, or maybe a bit more to talk to an agent. And it was not a long line. Anyways. I was on vacay, and took it easy :-)

United Kingdom
Volkswagen Polo
May 1, 2024

Pros: the guys in the pickup area are great

Cons: Charging £1100 to my credit card because they didn't recognise the top insurance from Discover Cars. Discover Cars refused to pay my Top Cash back.

United Kingdom
Ford Focus
April 25, 2024

Pros: Additional charge upon arrival not mentioned anywhere else

Cons: Nothing

United Kingdom
Renault Megane
April 23, 2024

Cons: Please see above

Romania
Volkswagen Polo
April 19, 2024

Pros: Bad engine, very noisy car, lack of Power.

Belgium
Fiat Panda
April 19, 2024

Pros: friendly and helpful staff

Cons: car was very damaged on the outside. inside was fine

United Kingdom
Volkswagen Polo
April 17, 2024

Pros: Good company, easy to find and deal with.

Cons: All good

United Kingdom
Nissan Juke
April 16, 2024

Pros: Good car and easy process

Cons: 55 minutes to pick up the car- only 2 people working on busy periods

Austria
Volkswagen Polo
April 10, 2024

Pros: Quick and friendly

Cons: The car we got Citroen C3 was pretty used up and we ended with a puncture on tires with almost no tread. Secondary insurance (Revolut) covered it, so no big deal, but the replacement car we got (VW Polo) was equally beaten and high mileage. It didn't even have rear parking sensors and the AC had a bad smell too.

United Kingdom
Nissan Juke
April 7, 2024

Pros: Airport pick up and drop off

Cons: Air conditioning wasn't working properly, in fact the breeze with open windows were more efficient than the air conditioning.

United Kingdom
Nissan Juke
April 5, 2024

Pros: Friendliness

Cons: Car supplied

United Kingdom
Volkswagen Polo
April 1, 2024

Pros: Easy to find

Cons: Car ran low on oil and had to replace

United Kingdom
Nissan Juke
March 29, 2024

Cons: Waited over an hour to pick car up

Sweden
Volkswagen Polo
March 25, 2024

Pros: The desk agent was very nice and helpfull

Cons: It was very crowded at therir desk, I had to wait 1 hour before geting the service.

United Kingdom
Ford Focus
March 24, 2024

Pros: Fairly good value for money for the car size I got.

Cons: Question if Discover cars provide enough insurance for full cover. Gold Car give you a hard sell for their insurance at the pick up desk, saying the third party insurance provider does not cover all. Gold Car wanted to double the price of rental with their insurance cover added.

United Kingdom
Fiat 500
March 22, 2024

Pros: Was quite quick in getting the car, easy drop off at the airport.

Cons: The first car was I nearly lost control due to an electrical issue. Once it was parked it was completely dead, all on the first 3 hours of getting the car. The second car was a bit better, but had many dents, broken bits and scratches on the bodywork. I went to use the screen wash and it was completely empty, then I noticed the coolant was below the minimum. I was wondering why the car was getting pretty hot quickly. Also the clutch must be on it's way out as the bit point was really high.

United Kingdom
Nissan Juke
March 22, 2024

Pros: Was great

Cons: Nothing

United Kingdom
Volkswagen Polo
March 18, 2024

Pros: Car was very nice

Cons: I waited in for nearly 2 hours to pick the car up. There were 3 different types of numbers going up on the board and for long periods none of the tickets beginning with C were being posted until an irate Spanish teenager started shouting at the desk and then he got seen immediately. I ended up paying 3 times what i was quoted initially because they would not accept my credit card because it was on my phone and i dont have a physical TERRIBLE SERVICE. I will not use you again

United Kingdom
Ford Focus
March 17, 2024

Pros: Will not be using Goldcar again absolute disgrace. I won’t be booking through yourselves if you keep advertising them. Terrible

Cons: Poor service old damaged car.

Iceland
Nissan Juke
March 17, 2024

Pros: The car was very easy to find and great service when we returned it.

Cons: There were some complications picking up the car. The agent did not talk well about third party rental sites and that made me a bit sad and it will also make me think twice before renting with them again.

United Kingdom
Ford Focus
March 16, 2024

Pros: Convenient in-terminal desk and on-airport car pick-up & drop-off

Cons: The hard sell, and lack of clarity around the security deposit - was it taken or just held?

United Kingdom
Ford Focus
March 14, 2024

Cons: Goldcar services was dreadful They didn't want to provide the car without getting the full insurance provided by them I had added the full insurance offered by

Ireland
Fiat Panda
March 13, 2024

Pros: very efficent

United Kingdom
Fiat 500
March 12, 2024

Cons: The woman at the desk confused me, speaking two different languages at the same time and made me pay 208 eruo instad of 70 ish as initially booked. She offered of course full coverage but told that was going to be 104 in total not additional to the initial price. Very unfair. My fault that i signed the contract and paid without paying attention but we had been lining up for 1.5 hours and we ended up getting out of there after 9.30pm.

Ireland
Volkswagen Polo
March 9, 2024

Pros: Friendly

Cons: A little slow

United Kingdom
Volkswagen Polo
March 9, 2024

Pros: Very quick and efficient service at Goldcar Tenerife airport. Highly recommend.

Cons: Car had some damage which was not ideal

Finland
Nissan Qashqai
March 7, 2024

Pros: -

Cons: The rental company Goldcar didn't accept the insurance I had bought from DiscoverCars and made me purchase a new insurance from them that almost doubled the total cost of the car rental

United Kingdom
Nissan Juke
March 6, 2024

Pros: Nothing, they are scam artists. After waiting over two hours to collect the car with zero progress being made I booked with Europcar

Cons: Everything. They are the worst and absolute scam artists. Please read the google review about them

Belgium
Nissan Juke
March 3, 2024

Pros: smooth discussion on the current damages at pickup moment. very cooperative

United Kingdom
Volkswagen Polo
March 3, 2024

Pros: Very friendly check in staff

Cons: As with all car rental companies, if they are busy, service is slow

United Kingdom
Nissan Juke
March 3, 2024

Pros: Nothing. Absolute shambles

Cons: We had such a shocker of an experience and ended up needing to pay over double in “fees”

United Kingdom
Volkswagen Polo
March 1, 2024

Cons: Car was full of scratches and dents took us nearly an hour to take photos of damage

United Kingdom
Fiat Panda
February 28, 2024

Pros: Appalling collection time One and a half hour wait, at off peak time Unacceptable

Cons: And a previous car rental (in Malaga), with Gold car – they have not returned my fuel deposit despite phone calls to sort it out. I have no faith in this company.

United Kingdom
Ford Focus
February 28, 2024

Pros: Car was ok

Cons: Try and scare you into buying there insurance at an inflated cost even tho discovery car states you are fully covered. Signs not very clear in airport. car heavily damaged on pick up but clean inside. Took well over a hour to get though the Que of people.

United Kingdom
Nissan Juke
February 27, 2024

Pros: Absolutely nothing, rude slow staff, horrendous policies, tried to sell me full insurance even though I took full insurance out with you. Then made me leave a £1400 deposit.

Cons: Absolutely everything, process took Almost 90 mins from arriving at their desk to getting the keys. Then a half Mike walk uphill to the car rental place, to pick up a battered, scratched dented car that was not full of fuel indicated, tried to complain they disagreed with everything I said really bad attitude. The car brakes rubbed and grated the whole holiday the oil light kept coming on everytime we went up hill. Just as bad when dropping thw car off, shocking waste of time and money.

United Kingdom
Fiat 500
February 27, 2024

Cons: Car had many pre-existing dents

Denmark
Nissan Juke
February 24, 2024

Pros: Good value car. Nice return procedure

Cons: Picking up the car. Would be Nice to be able to do it from the window looking into the baggage claim room, as we spent time wainting there too. The dialog and typing/signing process seems as if we were still in the 90’s. Technologically, we must be in a more advanced and faster place for good costumer service now. In Denmark you can rent a car on the street and open it with an app on your phone.

Romania
Fiat Panda
February 22, 2024

Pros: trust

Cons: long walk to the parking

United Kingdom
Fiat Panda
February 22, 2024

Pros: Quick and easy

Cons: All ok

United Kingdom
Ford Focus
February 21, 2024

Pros: Fast drop off

Cons: Upselling insurance to cover any scratch etc that may occur. Own fault of not. Doubled the price i thought i was going to pay being ‘fully insured’ but still would not cover issues like this and was told that the full security deposit of £1400 would be charged if any damage was caused, but if i paid the additional €280 it would cover everything.

United Kingdom
Volkswagen Polo
February 21, 2024

Pros: nothing

Cons: extremely long wait to pick up the car at night checking online does NOT make the process quicker AT ALL as mentioned in the email Poor service, extremely slow Broken / ran down break pads, very very unsafe at fast pace

Belgium
Nissan Juke
February 20, 2024

Pros: Devolução, preço.

Cons: Para retirar o carro , tive que esperar 2 horas, muita demora e apenas 2 atendentes as 10 da manhã, as 11:30 veio mais 2 e melhou um pouco mas a demora ainda sim foi de 2 horas.

United Kingdom
Nissan Qashqai
February 20, 2024

Pros: Friendly informative staff

Cons: Time it took to collect car. No other rental companies had any queues

Slovakia
Volkswagen Polo
February 19, 2024

Pros: Fast confirmation

Cons: rental agent claimed Full coverage insurance purchased is not valid and local additional inurance was proposed on very high price 220 Eur per week

United Kingdom
Ford Focus
February 19, 2024

Pros: Car provided as advertised

Cons: Had to wait in a queue for well over an hour to get served - not impressed. Unexpected payment of extra tax on top of quoted fee

United Kingdom
Ford Focus
February 19, 2024

Pros: The car was as promised and drop-off was quick and easy.

Cons: Insistent added costs by the agent, distant location of cars hard to find in the dark after a long, rough flight.

United Kingdom
Volkswagen Polo
February 18, 2024

Pros: Nothing much

Cons: An hour waiting at airport desk. Agent wasn't the easiest guy to understand.

United Kingdom
Fiat Panda
February 17, 2024

Pros: Collection of the car was dreadful. It took two hours to queue and complete the paperwork. The hard sell of additional insurance seemed to be the main reason for the delay. Each transaction was taking 20-25 min

United Kingdom
Volkswagen Polo
February 17, 2024

Pros: The staff were efficient and helpful

Cons: The poor condition of the cars. The first car supplied had a serious fault with the steering when driving over 70kph which involved momentarily loss of control of the steering. As the car was clearly not safe to drive we had to return the car. The change of car took nearly two hours to complete. The replacement car was not much better with a large gouge in the wall of the tyre which we noticed when we got back to the hotel.

Italy
Fiat 500
February 14, 2024

Pros: Nothing

Cons: They are scammers. My credit card was working properly and it had coverage to cover the deposit but they claim that my bank refuse the authorization. I’ve called my bank the day after and no tentative of authorization was done. Result: I’ve to pay double the cost of the rental.

United Kingdom
Volkswagen Polo
February 13, 2024

Pros: locality for pick up/drpoff

United Kingdom
Volkswagen Polo
February 12, 2024

Pros: Polite, not pushy, and quick.

Cons: Length of queue at collection desk

Czech Republic
Fiat Panda
February 11, 2024

Cons: Price for baby seat was not so friendly

France
Fiat Panda
February 7, 2024

Pros: Very competitive rates, easy drop off at airport.

Cons: Queuing system at airport, where we waited over an hour, for a car that we'd booked online and for which we'd checked-in for beforehand.

United Kingdom
Fiat Panda
February 7, 2024

Pros: Did not like, they charged too much money

Cons: Same as above

United Kingdom
Fiat Panda
February 3, 2024

Pros: Drop off was quick & easy.

Cons: Had to wait over an hour at pick up desk. Huge queue, pick up desk only interested in up scale & getting more money out of you.

Greece
Nissan Qashqai
February 3, 2024

Pros: Very bad

Cons: Very bad

Czech Republic
Fiat Panda
February 1, 2024

Pros: Quick service for good value

United Kingdom
Ford Focus
February 1, 2024

Pros: The car was immaculate inside and out

Cons: The wait to collect 1 hour 45 minutes

United Kingdom
Volkswagen Polo
January 31, 2024

Pros: Cheap rental

United Kingdom
Fiat Panda
January 30, 2024

Pros: Nothing

Cons: Everything , including the fact that I am still waiting for the return of my deposit , one week later

Hungary
Ford Focus
January 29, 2024

Pros: They were nice and helpful. Pushed maybe a bit to much for an upgrade

Cons: Service was good. The car had a weak engine for it's size. This made it hard to drive in the mountains, but otherwise all good.

United Kingdom
Fiat Panda
January 26, 2024

Pros: Rental desk right in the airport hall, then 5 min walk to pick up the car

Cons: Some of the staff at the pickup location not the friendliest.

United Kingdom
Volkswagen Polo
January 24, 2024

Pros: Prompt drop off

Cons: The wait at arrivals for the car to be processed

Ireland
Volkswagen Polo
January 18, 2024

Pros: Nothing. Its not the first time I'm ranting with Goldcar but never met such a poor service. I believe its not a company problem but something local.

Cons: When I was collecting the car, the agency tried to overcharge me with no reasons. When I tried to argue they asked me out of the queue. I called DiscoverCars support, got back to the queue and they solved all issues magically. No explanation or apologies from the agent, they literally throwed out the keys and docs. When I got to the car, it was not clean and only a half of the damage was recorded in the doc. So it took me another round to make pictures and get the doc sorted. 1.5h all together.

Czech Republic
Volkswagen Polo
January 17, 2024

Cons: Strange recharging of commissions,when ordering a car rental online in advance.In 10 days,Discover cars charged a commission of approx.75EUR?For what??Pay attention to the price for insurance.You will pay significantly more for full!

United Kingdom
Fiat 500
January 15, 2024

Cons: The only negative thing is when picking up the keys you have to take a ticket and the signs explaining this was small and slightly hidden so waited longer than needed to

Iceland
Fiat Panda
January 12, 2024

Pros: I like goldcar. But the discovercar i do not like.

Cons: Everything was good by goldcar. But the third party (discovercar) sold me a useless insurance.

United Kingdom
Fiat 500
January 12, 2024

Cons: Inability to use contactless card or cash

United Kingdom
Fiat Panda
January 10, 2024

Pros: The person that did the drop-off check was really pleasant to deal with.

Cons: Dealing with the agent and the confusion regarding additional insurance requirements felt very pressured.

Belgium
Nissan Juke
January 7, 2024

Pros: Heel vriendelijke mensen , had 1 platte band vanwege 1 schroef id band , direkt nh vliegveld gereden en kreeg onmiddelijk 1 vervangwagen !

Denmark
Volkswagen Polo
January 7, 2024

Pros: The car had a lot of dents, but was others fine.

Netherlands
Ford Focus
January 5, 2024

Pros: Good service

Cons: The car had quite a lot of damage on it

Luxembourg
Volkswagen Polo
January 3, 2024

Pros: They are correct and effective

Cons: Nothing

Netherlands
Volkswagen Polo
January 3, 2024

Pros: the return process was easy

Cons: The pickup took WAY too long, They charged me 50 euros for tanking even though we returned the vehicle with a full tank

United Kingdom
Nissan Juke
January 2, 2024

Pros: Drop off quick

Cons: Took over an hour in queue to get keys

United Kingdom
Volkswagen Polo
January 1, 2024

Pros: Dry helpful and if you have a crisis they are adaptable

Italy
Fiat Panda
December 31, 2023

Cons: Not accept American express

Poland
Nissan Juke
December 28, 2023

Cons: The pickup agent who was causing problems with a valid credit card

United Kingdom
Volkswagen Polo
December 20, 2023

Pros: Really efficient

Cons: Car was on its last legs

United Kingdom
Volkswagen Polo
December 15, 2023

Pros: Problem with the first car was solved immediately- I had another car within minutes on the parking ground. Staff on the parking very helpful but heavily overworked! I received the second car which I expected.

Cons: Extra service charge for fuel deposit, non accepting American Express card, extra desk charge at the desk - non only me was unhappy.

United Kingdom
Ford Focus
December 14, 2023

Pros: Nothing

Cons: It was an absolute rip off and I’d never use them again. We paid £320 for 5 days rental, absolutely disgraceful.

Romania
Fiat Panda
December 12, 2023

Cons: The agents behind the desk, in the airport office, were not too friendly.

United Kingdom
Volkswagen Polo
December 11, 2023

Pros: Nothing. Another customer came to the window and couldn't read or write. They belittled him in front of everyone. So I helped him, not them.

Cons: Having to pay another £1299 deposit for insurance I had already paid for in the uk. Oil warning light came on. And service light came on ....totally unacceptable. A joke of a company. Condescending towards customers at the airport too.

United Kingdom
Fiat Panda
December 10, 2023

Pros: Refused my licence

United Kingdom
Fiat 500
December 5, 2023

Pros: Rental collection was easy and simple.

Cons: Car had a a lot of damage to the exterior, but this was all listed on the report and a simple video of the car before taking it ensured I wasn’t blamed for the damage on return.

Romania
Volkswagen Polo
December 4, 2023

Pros: Nothing

Cons: I have wheel problem with The car and they let me solve by myself!

Norway
Ford Focus
December 3, 2023

Pros: Fast service at the desk when I picked up the car, and also easy and quick to deliver the car.

Cons: The car was out of nearly windshild washer fluid when I got it. For me this was not a problem, but it could have been for a woman.

Poland
Volkswagen Polo
November 29, 2023

Cons: they add additional fees for who knows what

United Kingdom
Fiat Panda
November 26, 2023

Pros: Fast, efficient

Cons: Car tyre needed changing

Germany
Fiat Panda
November 25, 2023

Pros: Friendly agent at the desk. Explaining all details.

Cons: Cleanliness of the car. Window on inside was dirty causing difficulties when driving towards the sun. Steering wheel and all touching surfaces had greasy stains. This is nor representable and was resolved by cleaning these surfaces ourselves immediately.

United Kingdom
Fiat Panda
November 25, 2023

Pros: Overall it the was very good. Just waiting for my fuel refund, which is £113 which I can't afford at the moment.

Hungary
Volkswagen Polo
November 24, 2023

Pros: Remy was super helpful

Belgium
Ford Focus
November 23, 2023

Pros: Easy to find, large choice of cars, good condition of the car

Cons: Some agents are very slow while picking up the car and not very clear about some conditions (I had to pay an additional deposit for the fuel at the pick up)

United Kingdom
Fiat Panda
November 23, 2023

Pros: The car had alot of dents and scratches on it we had to spend at least 30 minutes verifying the paperwork and we took a video of all the dqmqg2

Ireland
Fiat Panda
November 20, 2023

Pros: The man who helped us pick up the car was brilliant and very helpful especially as we were so stressed

Cons: The guy who took the car off us was very rude, I also really hope we get our petrol deposit back!!

United Kingdom
Nissan Juke
November 15, 2023

Pros: Drop off was quick and easy.

Cons: The staff on the Goldcar desk are only interested in selling you additional insurance, irrespective of whether you need it. This made service very slow - we waited over an hour while 3-4 staff served maybe 6 customers - all of them unhappy. The staff didn't care how long people had to wait for their car. I don't understand why you use such an unprofessional company.

United Kingdom
Fiat Panda
November 15, 2023

Pros: Nothing

Cons: Everything

Romania
Nissan Qashqai
November 14, 2023

Pros: Minden célt el értünk!

Spain
Fiat Panda
November 14, 2023

Pros: The lady at the window was very friendly

United Kingdom
Fiat Panda
November 13, 2023

Pros: friendly

Cons: long queue to pickup car 2hrs wait

United Kingdom
Fiat Panda
November 8, 2023

Cons: When purchasing, I was offered a deal to pay around £40 for fully comprehensive insurance, so i took this deal. When I got to the counter to pick up the car, Gold Car said that they do not ever accept this insurance as it’s from a 3rd party company. I was then forced to pay 192 euros there on the spot if I wanted to take the car. So the car price was almost 200 euros more expensive than I was expecting. Really really not impressed because discover cars should not be offering this service.

United Kingdom
Fiat Panda
November 8, 2023

Pros: Good value for money

Cons: The agents tried to force to buy additional insurance, even though I had already full coverage. At collection I found several damages that were not reported. I went back to the desk, they told me to send photos their email. They didn't amend the contract. I've called Goldcar call centre to sort it out, all they could do was to tell me was to contact another email. Pointless. The lack of communication left me nervous until the last day, as I was afraid of having being scammed.

United Kingdom
Volkswagen Polo
November 6, 2023

Pros: Nothing at all

Cons: I did not like the service or the the pushy sales people that I feel ripped me off. I would never use gold car again and will certainly be recommending to anyone I know not to use them either.

Sweden
Ford Focus
November 5, 2023

Pros: Easy to find location of office in terminal. Nice and modern car.

Cons: The car could have been cleaned better inside, incl windscreen.

Hungary
Volkswagen Polo
November 5, 2023

Pros: Correct car

Cons: Child seat was very expensive and not able to cancel

Lithuania
Nissan Juke
November 4, 2023

Cons: Extra charge for "airport fee" or something like that.

United Kingdom
Fiat Panda
November 4, 2023

Pros: Quick question say service

Cons: N/A

United Kingdom
Nissan Juke
October 31, 2023

Pros: the desk was in the airport

Cons: too many things to write down - just terrible

Italy
Fiat Panda
October 30, 2023

Pros: La velocità nel ritiro dell'auto

Cons: le condizioni della macchina e le spese aggiuntive non menzionate prima.

United Kingdom
Volkswagen Polo
October 23, 2023

Pros: Dispatch chap helpful in adding a few items to the already extensive list of little scratches.Return chap also very efficient. Car had 50k on the clock, but i got a good rate so didn't mind.

Cons: Poor chap at reception desk. Seemed reluctant to serve me at all. Despite having all my details submitted on line, he then made me fill out a form with the same info. And then, having also seen my driving licence as well, spent ages querying it until eventually admitting that he had entered the number incorrectly. And then tried to push me to upgrade and buy extra insurance. Windscreen washers not adjusted. Windscreen interior smeary. I am not convinced that the fuel tank was full at pick up.

United Kingdom
Nissan Juke
October 21, 2023

Pros: Returns process was easy

Cons: Hidden costs to buy additional insurances and already poor condition car

Poland
Fiat 500
October 21, 2023

Pros: Nothing, completely nothing Never again this car rental company

Cons: Cars, it’s supposed be ready for clients but no

United Kingdom
Volkswagen Polo
October 18, 2023

Pros: Ripped off the last hire with yous . So used another company , guess what they hired the car from yous so on arrival at gold car desk yous wanted another £300

Cons: Scammers

United Kingdom
Volkswagen Polo
October 18, 2023

Cons: You have to check the care for any damage yourself, they do not advise you of any. If you miss any you will be held responsible. At Pick up I was told the tank was not full, I had to go to the petrol station to add 2.5 ltrs for fuel. The fuel gage in the car has not moved at all, this was them being petty.

United Kingdom
Fiat Panda
October 18, 2023

Pros: Located at the airport

Cons: Multiple minor damage sites on the vehicle

United Kingdom
Volkswagen Polo
October 17, 2023

Pros: Nothing. They are Scam artists.

Cons: Everything. They are Scam artists.

United Kingdom
Volkswagen Polo
October 17, 2023

Cons: The price was completely different to the original booking, the desk staff was very unhelpful with explaining why it was different, our group booked two cars the same time period and the same cars both were £80 different in price and received different refunds when we returned the cars. Overall very disspointing would not be using them again

United Kingdom
Nissan Juke
October 13, 2023

Cons: They charged me an extra €290 for insurance after we had full insurance with Discovercars

United Kingdom
Nissan Qashqai
September 24, 2023

Pros: Very little. Drop off was better than pick up.

Cons: Service of staff at the airport. Rude, dismissive and unhelpful.

United Kingdom
Volkswagen Polo
September 22, 2023

Cons: I didnt get to use the car due to my flight being delayed and arriving late. Although I'd paid for the car for 6 days. A few hours late and all of sudden I've lost my money. Absolute rip off

United Kingdom
Nissan Juke
September 20, 2023

Pros: Its a scam company

Cons: Its a scam company

United Kingdom
Nissan Juke
September 14, 2023

Pros: Easy drop off and pickup

Cons: car was not completely full when collected but had to return with a full tank. Insurance was forced a bit, had insurance through Discover Cars but preferable just to get it with Gold car or whatever comany as they make reclaiming it difficult and you have to leave a $1400 deposit, even if fully covered with Discover Cars......feels a bit of a scam.

Romania
Nissan Juke
September 9, 2023

Pros: Nothing .They are punks

United Kingdom
Nissan Juke
September 6, 2023

Pros: The car was OK

Cons: I paid in your website for extra insurance when I arrived I was charged another 159 euro for insurance or had to leave 1650 deposit I wasn’t made aware of this before my purchase

United Kingdom
Ford Focus
September 4, 2023

Pros: Car was as described and clean

Cons: Security deposit very high and can only be paid by credit card, having to pay upfront €140 for the tank of fuel, having to pay extra insurance as credit card transaction didn’t go through and they would not accept debit card

United Kingdom
Nissan Juke
September 1, 2023

Pros: Excellent customer service and brand new car. Full-Full petrol policy. 10/10 and 5*

Cons: Nothing

Czech Republic
Volkswagen Polo
August 24, 2023

Pros: All was great

Cons: Nothing

United Kingdom
Fiat 500
August 24, 2023

Pros: Staff were efficient and helpful

Cons: Nothing

United Kingdom
Fiat 500
July 24, 2023

Cons: The agent from the GoldCar lie about Insurance! The deposit for the fuel was 109 Euros and they refund only 69 after I refilled full tank!

United Kingdom
Volkswagen Polo
July 20, 2023

Pros: Nothing positive.

Cons: As above.

United Kingdom
Nissan Juke
July 11, 2023

Pros: Amazing value for a virtually brand new car, super easy to collect and return, and no issues whatsoever!

United Kingdom
Fiat 500
July 3, 2023

Pros: Would have been easier to go directly through them and would have saved us alit of time and effort

Cons: The insurance you kind of have to take out because if u get a single 2cm scratch on the vehicle u could pay €600 it’s almost a scam

Lithuania
Ford Focus
June 30, 2023

Pros: did not like either the service or the provision of information

Cons: Maybe because the rental was through Discovery, maybe because the Goldcar staff didn't care about my needs. I didn't have to rent such a battered car.

United Kingdom
Volkswagen Polo
June 20, 2023

Pros: Terrible company car took too long and I had to pay 2 deposit to take car

Cons: Desister service

United Kingdom
Ford Focus
June 19, 2023

Pros: Didn’t like the service I recieved.

Cons: The member of staff how rude he was

Slovakia
Volkswagen Polo
May 28, 2023

Pros: Car/motor was in a good technical condition.

Cons: Additional huge charges for insurance at the pick-up spot, fuel deposit, non-transparent drop off the car, no confirmation provided. The fuel deposit has not yet been returned even the car was returned with a full gasoline tank. The car was in a bad visual shape, scratched and damaged. The overall rental price was too high considering the rented car, even if we get back full fuel deposit. Based on the internet reviews this is usually not returned back in full.

Netherlands
Fiat Panda
May 28, 2023

Pros: Veert poor

Cons: Nothing

Romania
Nissan Juke
May 25, 2023

Pros: The car was new, 6000 km, clean. Staff was nice.

Cons: At dropping off the car the representative let me wait a long time before inspecting my car to give me the green light and can catch my flight. All other customers left the keys and left, I prefered to wait until someone checks the car to be sure it was all alright. The person told me I had to wait if I want to have my car inspected because he has other 5 or 6 cars to check before my car. But he could in my opinion take my car first, as there were no other customers actually waiting.

United Kingdom
Nissan Juke
May 22, 2023

Pros: Ease of every aspect; Borja at drop off

Cons: Nothing - all good

Spain
Nissan Juke
May 21, 2023

Pros: Easy and smoth service

Cons: Inferior car was given istead chosed one. To much scratches.

United Kingdom
Nissan Juke
May 17, 2023

Pros: Car was clean and pick up was straight forward

Cons: We were totally ripped off. Given a form showing damage to the car.. gave it back in exactly the same condition and charged €110 for damage? The pre and post pick up forms are identical proving that we did not damage it yet still been charged?? Will not use or recommend goldcar.. scammers

United Kingdom
Ford Focus
May 11, 2023

Pros: Easy collection and drop off process

Cons: Exterior condition of car.

United Kingdom
Volkswagen Polo
May 10, 2023

Pros: It was easy to pick up and drop off. Petrol used was cheap to refill. Smooth car drive.

Cons: When collecting the car the keys were in fact inside the airport so longer wait. Lady on the desk was rude and could do with smiling more. Car had lots of stains inside and marks on the outside. Needs some love back in the car

Romania
Fiat Panda
May 10, 2023

Pros: Your car rental booking DC-5152954 COMPLAIN Everything except the employee that check the releasing of the car that is incorrect!

Cons: COMPLAIN: the fuel indicator of this car does not indicate precise full. When we make the refill of fuel to FULL, before relaseing the car, imediately after we left the gas station the indicator move a little down. It is the way of this car! Does not show a complete full, but just a little bit less then full. When we give back the car, the rmployee check the car and ask me to sign that all is fine!!! After i receive the deposite and the invoice for fuell missing! This is outrageous!

United Kingdom
Fiat Panda
May 8, 2023

Pros: The condition of the car was poor Bodywork was dented and damaged The service light was showing on the car when I collected it late at night. The agent tried to sell my additional insurance and made me doubt that I was fully covered (I had taken out the full cover as part of my booking package)

Cons: I like the convenience of on airport collection

United Kingdom
Fiat Panda
May 4, 2023

Cons: Hidden insurance costs were ridiculous

United Kingdom
Fiat Panda
May 1, 2023

Cons: Car broke down and had to call out breakdown. They were very good and arrived within 40 minutes. However trying to get a replacement car was ridiculous. No number to call, then we were passed around to loads of different people. We were told to take the car back to the airport ourselves or a tow truck would come and take the car and we could get a cab to the airport and sort out a new car. We just didnt use the car and kept our fingers crossed it would start when we had to go to the airport

United Kingdom
Ford Focus
April 27, 2023

Pros: Nothing. Very unhelpful at the desk…all they said was try other companies.

Cons: My license was a uk paper license. Nowhere did it state you don’t accept them , I even checked in online. I was left high and dry and the staff at Tenerife airport did not care, just said try elsewhere. No problem with Sixtd who were happy to accept it.The whole experience was poor and ended up costing me another £177 extra.

United Kingdom
Fiat Panda
April 25, 2023

Pros: Not a lot.

Cons: See above

Finland
Volkswagen Polo
April 25, 2023

Cons: I did not get the car, because they did not accept American Express.

United Kingdom
Fiat Panda
April 24, 2023

Cons: The staff on reception spent over 10 mins casually chatting to someone and ignored me- in the queue in front. I paid extra cover online while renting the car, to cover more eventualities. Then told at the desk this didn’t cover the excess , which required £1100 deposit (could all be lost dep on cause etc!), or pay an additional£150 non returnable. The car was a class lower than I paid for. But it was late at night, too tired after landing and upset after the wait to go back and argue about it.

Switzerland
Fiat Panda
April 23, 2023

Pros: at the end still cheap, and everything worked fine at the end

Cons: lots of damages on the car. and the "full coverage insurance" was obviously not enough so that we had a 30min talk with a staff member who was trying to sell more insurance. after that and after visiting the car, I had a very bad feeling and was very close to cancel the whole contract.

United Kingdom
Fiat Panda
April 22, 2023

Pros: Easy and quick

Czech Republic
Fiat Panda
April 18, 2023

Pros: I think they scamed me, I paid way too much to rent that car

Cons: It is realy hard to do math after 5h flight

Denmark
Volkswagen Polo
April 18, 2023

Cons: Paid in advance to discover car. . But suddenly when I should pick up a vehicle somhow

United Kingdom
Ford Focus
April 11, 2023

Pros: car park is close to the terminal

Cons: only 2 out of 6 desks were open. It said on the keys that the car was white, while in fact it was blue, which made it tricky to find. Hard sell of excess insurance.

Denmark
Fiat Panda
April 10, 2023

Pros: Value

Cons: I was afraid i would be charged for a scratch or dent that i want responsible for, because there were so many when i picked up the vehicle. No problems so far.

Estonia
Fiat Panda
April 9, 2023

Pros: We did not get a car, because of mad extra costs

Cons: Never use goldcar again

Netherlands
Ford Focus
April 8, 2023

Pros: Alles, snelle afhandeling.

Romania
Volkswagen Polo
April 6, 2023

Cons: Extra charging for the insurance while the car was full of scratches.

Poland
Nissan Qashqai
March 28, 2023

Pros: Nothing

Cons: Look at your competitors cicacar. I always use them. First time I used gold car. Hidden costs it is what I really don’t like

United Kingdom
Fiat Panda
March 28, 2023

Cons: Condition of car was not good, oil light came on after 2 days

Switzerland
Fiat Panda
March 26, 2023

Pros: The quick closure of the return document. All sent via email about 20mns after dropping the car off.

Cons: The queue at the rental desk... there were not many people but the agents were not very motivated 😕

United Kingdom
Volkswagen Polo
March 26, 2023

Pros: Scam company, hidden charges, avoid at any cost

Cons: Scam company, hidden charges, avoid at any cost

United Kingdom
Nissan Juke
March 25, 2023

Pros: Smooth. Good car. No issues.

Cons: Smooth. Goos car. No issues. Perfect.

United Kingdom
Nissan Juke
March 22, 2023

Cons: I am still waiting for the hood on my card to be reversed. So difficult to contact anyone from the branch

United Kingdom
Nissan Juke
March 22, 2023

Pros: Nice easy process, as before

Cons: Took a little longer than expected to fill out paper work on a pre booking

United Kingdom
Nissan Juke
March 21, 2023

Pros: Quick drop off.

Cons: Took money for fuel when it was returned back full. still awaiting the return of my money

United Kingdom
Volkswagen Polo
March 20, 2023

Pros: Overall experience

Cons: Had to pay another 90 pounds on top of the 70 I paid for the car. The reason was that there was a difference from discovery total coverage and gold car total coverage. The alternative was to pay 1300 euros not pounds and my revolut card was not accepted

Czech Republic
Volkswagen Polo
March 20, 2023

Pros: The return of the car was quick and straightforward. Cheap rental.

Cons: When picking up the car, they tried to push me into another insurance, even though I already had one through discover cars. The overall condition of the car (VW Polo) was not very good. Very scratched and beat up. The shocks were well beyond their lifespan and a bit inconsistent breaks.

United Kingdom
Fiat 500
March 18, 2023

Pros: Pick up and drop off excellent

Cons: Car developed a fault and should have been replaced at our place of stay

Germany
Fiat 500
March 15, 2023

Pros: It was fast, effortlessly and good placement

Cons: The car was a bit old almost 90k Km driven so it wasnt very well while driving.

Sweden
Volkswagen Polo
March 15, 2023

Pros: Everything was OK, the car the service etc.. But to pay over 200 EUR for full insurance for a shitty car (Renault Clio) was a total rip off. That's an insane amount for such a small car...

Cons: They are crooks! They forced me to buy full insurance with them on site. I feel ripped off.

United Kingdom
Volkswagen Polo
March 15, 2023

Pros: Nothing. It was absolutely atrocious.

Cons: Nothing. It was disgusting.

Ireland
Volkswagen Polo
March 12, 2023

Pros: Nothing at all

United Kingdom
Fiat Panda
March 9, 2023

Pros: Poor. Waiting for staff for long time; try to add extra costs. Poor returns and dented and scratched vehicles given.

Belgium
Fiat Panda
March 5, 2023

Cons: Not honest - not respecting terms online booking (amount and prepayment) - on document at the end is not mentioned refund deposit fuel, contract only in Spanish !!!

United Kingdom
Fiat 500
March 5, 2023

Pros: Car was ready and close to the arrivals terminal

Cons: The car was old and had a lot of scratches

United Kingdom
Volkswagen Polo
March 3, 2023

Pros: Staff at Goldstar we extremely rude , declined 2 baby car seats before finally been given one that was not perfect and didn’t fit my baby so I had to sit in back of car every journey to support his head

Cons: Insisted that fully comp insurance brought through discovery cars was not suitable

United Kingdom
Fiat Panda
March 3, 2023

Pros: no hassle pick up and drop off

Cons: all good - the car was tatty externally, but ran well.

Bulgaria
Fiat Panda
March 2, 2023

Pros: The service was bad. Didn't get to pick up the car, as there was an issue with my card.

Cons: The agent was rude to many of the customers. Many left without cars, despite the bookings they had. I wasn't offered a solution to the situation, even though my husband wanted to pay with his card from our joint account.

United Kingdom
Volkswagen Polo
March 2, 2023

Pros: Not much

Cons: Would not accept my extra cover insurance without an 1,100 euro charge. No familiarisation with car offered.

United Kingdom
Fiat Panda
February 28, 2023

Pros: Uncomplicated.

Cons: Very long wait at the desk. Misled into taking extra insurance, which was eventually refunded after extensive enquiries. Staff at car pickup/drop off where very unfriendly and unhelpful.

United Kingdom
Fiat 500
February 26, 2023

Cons: Car was old Car had the most damage Ive ever seen on a car Car had done 89,000 miles Tyres were bald/worn and not safe in my opinion. Didn’t realise until near the end of the rental. Gold car’s Pick up booth tried to offer me a newer vehicle at the expense of an extra 70 euros! I kindly declined. This is the second time I have used Goldvar in 6months - same issues as last time. I won’t be using them again. Terrible.

Lithuania
Volkswagen Polo
February 25, 2023

Pros: good pick up and drop off locations, easy to find.

Cons: Not so much. Changed pricing, insisted on extra insurance, even though i had it covered via discover cars with full coverage.

Netherlands
Nissan Juke
February 24, 2023

Pros: quick return.

Cons: push for additional assurance. They say the additional assurance from discover cars was not enough and didnt cover everything, etc.

United Kingdom
Ford Focus
February 23, 2023

Pros: Nothing

Cons: Nothing

Netherlands
Fiat Panda
February 23, 2023

Pros: i got a car

Cons: long waiting to pick up (more than 1 hour). Very short tempered personell at pick up and at drop off, which I also noticed with other customers. Very aggressive selling of full cover insurance.

United Kingdom
Volkswagen Polo
February 22, 2023

Pros: Efficient change of car when I complained about an issue with the brakes on the original.

Cons: Charged for fuel which I’m not happy about as I should not have needed to take time out of my vacation to return (day 2) a car which was not mechanically sound

United Kingdom
Nissan Juke
February 22, 2023

Cons: Long waiting time for collection even though I checked in before coming

United Kingdom
Fiat Panda
February 20, 2023

Pros: Nothing, the car had several faults

Cons: Nothing, the staff were slow and could not find keys

Poland
Fiat Panda
February 18, 2023

Pros: I had to pay i

United Kingdom
Nissan Juke
February 17, 2023

Pros: Easy pick up and drop off, just had to wait to be served.

Cons: The condition of the car, it was covered in scratches and dents.

Ireland
Volkswagen Polo
February 15, 2023

Pros: long wait but quick to deal with

Cons: they did not try to pressure to take extra insurance car did have a lot of paint damage which was ok with us. seats had a lot of stains but car was clean

United Kingdom
Volkswagen Polo
February 15, 2023

Pros: Car was ok

Cons: Taking a deposit for petrol and potential damage from my credit card is unacceptable. Normally in hotels a car agencies around the world taking the card details is sufficient. With exchange rates and credit card transaction charges from euros to pounds and then the reverse of the transaction even with a full refund cost me over £90 in charges making the rental cost overall to be poor value for money. I will not be using this service nor company ever again.

Switzerland
Fiat Panda
February 14, 2023

Pros: Drop off was easy

Cons: 1) the car brakes were unsafe and a/c did not work. 2) I always check if tire change tool is the right one since my last visit to goldcar. Again wrong tool. After checking 3 cars found the right tool. 3) I called to ask if I could trade car in TFN, they aid of course, no need to reserve a car they always have cars. Of course they had no cars, so I drove back to TFS to trade car. 4) Traded car for 1 with 2 bald tires 5) Traded for another with bad brakes again......

Romania
Fiat 500
February 13, 2023

Cons: They are tifes

United Kingdom
Fiat Panda
February 13, 2023

Pros: Wouldn't book again

Cons: Poor

Slovenia
Fiat Panda
February 13, 2023

Pros: Nothing.

Cons: Very bad attitude of emloyees, they almost force you to pay for full insurance which is very very expensive. Employees work really slooooooow. I waited more than 1 hour to pick my car. Car was in very bad condition, full of scratches all over and full of dents. Inside of car was dirty also.

Belgium
Fiat Panda
February 12, 2023

Pros: Nothing

Cons: Battery car key was low, we had to go back and get the battery replaced. Also, one of the car tyres was low after 1 day, we had to inflate that in a gaz station. Both items could have been handled by the car rental upfront.

United Kingdom
Nissan Juke
February 11, 2023

Cons: Check in instructions were not clear, I was instructed via email to check in online once arriving at the arrival airport, waited half an hour to then be told by goldcar representative to also collect ticket from an iPad at desk, the sign ( express grab keys and go) and instructions in Spanish, to then wait another hour to be seen by representative - with also ridiculous unexpected added charges. All other customers waiting hit with these charges too.

United Kingdom
Fiat Panda
February 9, 2023

Pros: Nothing

Cons: It took nearly 2 hours to get the car. There is a confusing sign on the window re taking a ticket, which appears related to their key and go scheme. When i arrived there were only 3 people before me and they knew it was my turn next but they made me get a ticket by which time another 5 people had got them before me They take an age processing each customer because they try to push you into taking their insurance. Other people thought they had been cheated. A disgraceful company. Don't use!

Belgium
VW Polo
February 8, 2023

Pros: I didnt receive a car at all because i put in the wrong time of arrival. I was there at midnight standing at an empty AirPort with a little kid to take care off.

Cons: They just send me away with no refund or replacement car. And they laughed at me and got angry. Totally unacceptable.

Sweden
Volkswagen Polo
February 7, 2023

Pros: Nothing

Cons: I had one price on the paper I got , 153 euro. When returning the car , suddenly without any information, another around 50 euro was charged. Without any explanation.

Netherlands
Nissan Juke
February 5, 2023

Pros: Great car! Good drop off service!

Cons: We had to wait over an hour in the line to pick up the car. There are 2 service points. We walked 10 mins to the rental area and then had to walk back to the terminal to the other service point to pick up the key and then walk back to the first service point to pick up the car

United Kingdom
Fiat Panda
January 31, 2023

Cons: Check in needs to be faster you have all our info including driving licence. Why does it have to take so long

United Kingdom
Fiat Panda
January 31, 2023

Pros: Easy location to pick up and drop off

Cons: The vehicle was not safe to drive I didn’t realise the wipers weren’t working properly. Seats were stained

United Kingdom
Fiat Panda
January 29, 2023

Pros: I made the reservation at 12:00 to pick up the car...after three hours standing in line in front of the office...they asked me extra 480 (extra insurance and other insurance) pounds plus guarantee 1200...and the car was booked with 135 online price that included insurance (which I paid 2 months before picking up the car and even today they did not give me back after 1 month)...I specify that the rental period was 4 days....the most the worst car rental company in Tenerife...I rented in 15 minu

Cons: I made the reservation at 12:00 to pick up the car...after three hours standing in line in front of the office...they asked me extra 480 (extra insurance and other insurance) pounds plus guarantee 1200...and the car was booked with 135 online price that included insurance (which I paid 2 months before picking up the car and even today they did not give me back after 1 month)...I specify that the rental period was 4 days....the most the worst car rental company in Tenerife...I rented in 15 minu

Netherlands
Fiat Panda
January 29, 2023

Cons: We got an upgrade for 70€ more from the original price and we got a car that could barely get to 100km/h on the high way. Everything was good with the car rental agency however the car was not worth the price of an upgrade especially.

United Kingdom
Fiat Panda
January 29, 2023

Pros: I was charged an extra 40 euros for being a "new driver" because they wouldn't take my US license. I've been driving for more than 30 years and it's ridiculous that I was charged the extra money. They then gave me a card in our condition. The windscreen fluid was put and I needed to manual clean the windows daily. Very bad experience with Goldcar and will never use them again.

Cons: See above.

Denmark
Fiat Panda
January 27, 2023

Pros: Easy drop off

Cons: Longer waiting time when pick up

Sweden
Fiat Panda
January 26, 2023

Pros: Please, see my answer in the "What is the most important reason for your score?" - section

Cons: Please, see my answer in the "What is the most important reason for your score?" - section

United Kingdom
Volkswagen Polo
January 26, 2023

Pros: Good vehicle

Cons: Very rushed, no one was there to hand over the car. Didn't like being given a map and go get your car approach. Car had lots of cosmetic damage. The Drivers drive like idiots in the car park. Car park was confusing needs better signs but again could have been told by an Agent when picking up the car.. Everything felt like bottom line focus not customer service

Sweden
Fiat 500
January 25, 2023

Pros: Good value for money

Norway
Fiat Panda
January 25, 2023

Pros: The car was not clean and FULL of scratches.

United Kingdom
Fiat Panda
January 24, 2023

Pros: The convenience of in terminal desk

Cons: The vehicle provided initially was unsatisfactory. I was inconvenienced as I had to return the vehicle to the airport to collect another. This impacted on my holiday time

United Kingdom
Fiat Panda
January 24, 2023

Pros: Fast easy, good car

Cons: Nothing

Norway
Fiat Panda
January 23, 2023

Pros: Brakes were bad, made noise all the time

United Kingdom
Fiat Panda
January 17, 2023

Pros: Ease of use

Cons: Simple drop off

United Kingdom
Fiat 500
January 12, 2023

Cons: Staff acting like NPC

United Kingdom
Volkswagen Polo
January 12, 2023

Cons: The uncertainty of whether I was actually covered as Goldcar told me I was totally repsonsible in an emergency.

United Kingdom
Fiat 500
January 10, 2023

Cons: Hidden costs/ inappropriate selling quadrupled the price originally agreed. Oil light and warnings came on causing more stress. Very noisy tyres and strange rattles on less smooth roads, very disconcerting. I have a noisy car at home so my expectations werent overly high. But for the price I'd expect better.

United Kingdom
Volkswagen Polo
January 10, 2023

Cons: The vehicle had significant damage to the front bumper which made me nervous about taking it and then handing it back. The check-in desk assistant was insisting I took out additional insurance with them despite me having full cover with discover cars.

Slovakia
VW Polo
January 9, 2023

Pros: Car was in perfect technical condition (engine, brakes, axles, shock-absorbers, steering, geometry) despite some 70 000 kms. Very fast hand-over, polite and effective personnel.

Cons: Extremely high deposit of 1100 EUR for car and 150 EUR for petrol. Full tank of this car 50 EUR. I am "old driver" with 30+ years driving and also have payed for full CDW. They demanded some 150 EUR of added "super insurance" not to pay deposit. Thanks to DiscoverCars notice I rejected over insurance and save that money. Car had number of scratches and other small defects, but fortunatelly technically was perfect.

United Kingdom
Fiat Panda
January 6, 2023

Pros: Nothing

Cons: Staff, clerical, car condition

Belgium
Volkswagen Polo
January 4, 2023

Pros: Nothing

Cons: Rude customer service and not flexibele

Norway
Ford Focus
January 3, 2023

Pros: Terrible, lost a lot of extra money for unacceptable reasons, still have not received the money I paid for guarranty. They charged me 60 Euro for a non-full tank, absoltely false claim !

Hungary
Nissan Juke
January 3, 2023

Pros: The car’s air ventillatuon was not working at all. It had no windscreen washliquid. It was dirty.

Hungary
Volkswagen Polo
December 31, 2022

Pros: Gyors, pontos, szakszerű

Cons: Remélem gyorsan visszautaljak az üzemanyag deposit összegét. (128.-EUR)

Italy
Nissan Juke
December 26, 2022

Pros: Nothing

Cons: 200€ for insurance package

Lithuania
VW Polo
December 24, 2022

Pros: Fairly quick turnover, easy to find the booth and the parking. Agent wasn't pushy with insurances. There car was fairly clean sans a few fried bugs here and there.

Cons: The car was pretty old by rental standards, had almost 80k km on odometer (massive number for a small island), was a bit rattly and very beat up cosmetically. Coolant fluid warning kept popping up as well all the time. We ordered a kid's seat and while I didn't expect them to install it, it would have been nice as it was pitch black and every seat is a pia to install, especially with an annoyed half asleep child on our hands.

United Kingdom
Volkswagen Polo
December 23, 2022

Pros: Nothing

Cons: Different car then requested Had to pay double the price than originally stated

Sweden
Volkswagen Polo
December 23, 2022

Pros: Easy to pick up and drop of.

Cons: The price you get on the internet is not the same as you end up paying. Read the fineprint. It says you need to use a creditcard to deposit 1100 euro (!), - a VISA wont work! And they know people dont usually have creditcards, so once youre there, they demand you for 185 euro for insurance if you dont have a creditcard. Its not an exception this is their system, you could very much tell from the unsynpathic cashiers behaviour. So, from 1700 sek til almost 4000 sek. Not worth it!

United Kingdom
Ford Focus
December 22, 2022

Pros: Quick to find the hire car booth and quick to drop off car

Cons: Waited 45 minutes to be served even though there was 2 people serving. Tried to upsell me insurance even though I was fully insured. Car had extensive damage all over and had not been valeted.

Finland
Ford Focus
December 21, 2022

Cons: Dirty car with low keycard battery level - had to make extra journey to rental office (costing me 2 hrs and gasoline worth some 15 €). Indifferent service attitude in overall. Would definitely not recommend Goldcar's services.

Czech Republic
Volkswagen Polo
December 20, 2022

Cons: They asked us twice the agreed price.

Sweden
Fiat Panda
December 19, 2022

Cons: Have to pay double the price as it was stated at the beginning + petrol deposit

Romania
Fiat 500
December 16, 2022

Cons: 1. Nu am primit masina rezervata 2. Nu am primit alte variante 3. Masina avea bateria consumată și după două zile nu a mai pornit. Cu greu a răspuns la numărul de asistenta 24h. A venit cineva și doar a pornit mașina, fără sa remedieze cauza defecțiunii. Întrucât am rămas fără baterie complet, a trebuit sa merg la aeroport sa schimb mașina, pe cheltuiala și timpul meu (din sejur), cca 180 km. 4. Mașina degaja un puternic și insuportabil miros de oua stricate 5. Mi-au oprit nejustificat bani

United Kingdom
Ford Focus
December 14, 2022

Pros: It was just no problem

Cons: I didn’t like the keyless entry and ignition on the Renault Megane.

United Kingdom
Fiat Panda
December 12, 2022

Cons: The car park at Tenerife Sur is quite dark when collecting a car in the evening (something that affects all car rental companies). Perhaps Goldcar can provide a couple of well lit bays where customers can take a good look at the rental car and take pictures before driving off.

Belgium
Ford Focus
December 11, 2022

Cons: The car was dirty (inside and outside) and full of scratches. The personal was not what I should callfriendly and helpfull. Their main interest was to sell a more expensive car and extra insurrances.

Belgium
Nissan Juke
December 11, 2022

Pros: good car

Cons: Cost; unfriendly

United Kingdom
Fiat Panda
December 10, 2022

Pros: They are a completely fraudulent company who create fake accidents to defraud the insurance companies and their customers

Cons: They said there had been an accident on the car which is complete fabrication. They are involved insurance fraud. We drove the car to the hotel and parked it in the secure hotel car park for the whole time of our holiday. We never left the hotel because we were very ill. We then drove the car back to the airport. At no point was there any accident. You should never use this company. I will be reporting them to the consumer watchdogs.

United Kingdom
Ford Focus
December 10, 2022