Goldcar at Tenerife Airport South

Cons: It was easy, however the hard sell on arrival and the pressure to take insurance I thought I'd already paid for was relentless

Cons: En saanut autoa

Pros: Nothing - we were scammed by them

Cons: I believe that they lied about the insurance cover to extract a significant amount of money from me. They also tried to get me to upgrade the car as they said the one I'd booked was not powerful enough. I did not upgrade and the car was fine. I have also not received my fuel deposit which I was told would be done automatically upon the return of the car with a full tank of fuel. Not done! I am trying to claim a refund from GoldCar for the mis-sold insurance but this is proving to be very hard.

Pros: easy drop off

Cons: finding where to pick up car after 9pm

Pros: Good quick service and was even given a choice of cars.

Cons: Was charge an additional £250 on collection for insurance/ damage waiver... This was not compulsory however without we would have been liable for any scratch / damage to the car. Would also not have come with breakdown cover

Pros: Good price, ease of drop off

Cons: The car may need more servicing and maintenance? Seemed quite under powered and engine quite noisy!

Pros: WONDERFUL experience from Goldcar car rental, Brand new cars , exceptional low price and ease to find , all straightforward.

Cons: Marco at desk inside terminal and Andrew ( man with a 🐒) outside in car park, excellent customer service 👏 guys keep it up. #La Isla Amable!!

Pros: Friendly with no problems

Cons: Quite slow at pick up

Pros: Nice and smooth without the hard sell for extras

Cons: I booked with top car and could barely see the Goldcar logo until I went to another car hire desk

Pros: Real cheap for a week car rental.

Cons: No windshield fluid and nozzles clogged

Pros: Car nice and clean brand new

Cons: If I had not checked the car I would have certainly paid for a pretty big damage not done by me, the damage was not reported in the list given to me and the only thing they told me was that the car was new, however after having checked it I found as I said before a pretty big damage and other damages not reported. This is not seriousness

Pros: At airport

Cons: Not enough people on desk to pick up car Waited 40 mins

Cons: The girl at the desk was rude and also made us pay extra for full cover although we had paid through discovery. She advised this is not ‘full cover’ with gold car and we would be liable for any damage. We then had to pay extra.

Pros: Car was good

Cons: Long queue to pick up (1.5 hours) and haven’t refunded my deposit in full.

Pros: Did not pester us looking for apart "new" damage which would have already been present on pick up.

Cons: Car had mystery stains on rear seats. Car had no engine oil, no screenwash and minimal brake fluid. Had to drive all the way back to airport as the dashboard was showing engine warning light. Clearly routine servicing had not been done on this car for some time.

Cons: It took 2hours and 10 mins in a q to collect car

Pros: Everything went smoothly, no issues at all.

Cons: Price of extra insurance excessive.

Pros: Easy to find.

Cons: Personal on the desk. Forcing for additonal pay and no attention for customer. Long waiting lines and workers are taking off time when standing in the line.

Pros: Nothing

Cons: Unfriendy staff. Smells like fraud.

Pros: Nice & easy

Cons: All OK

Pros: Service

Cons: Goldcar was good, the brokers I used is a different story.

Pros: Fast pick up, didn't try to sell me extra insurance I've used them several times before.

Cons: Car was tired. 98000km. Covered in scratches, but did what was required.

Pros: Car was good

Cons: Refusing to accept full cover arrangements made by third party companies online ( Discovery Cars)

Pros: Easy to find and drop off

Cons: The additional fees when you pick the car up. 2 times I have paid insurance online pricing me with full cover yet goldcar will not accept it with three cars! You either have to pay a £1000 deposit in case of damages or £108 in this case for fully comp! They are deliberately hidding extra costs for the car hire. When you make a deposit on the credit card they are then claiming against you so you claim against your credit card insurance even when you haven’t made any damage to the car!

Pros: unable to take online credit card so huge amount of extra money required to rent the car.

Cons: Extra payment on insurance after paying for premium

Pros: Drop-off speed (very comfort), Car condition (this time perfect)

Cons: The pick-up line can be really long sometimes

Pros: Drop off was very easy

Cons: Not much information during pick up

Cons: The collection staff could be more friendly

Pros: Worst car rental experience ever. Goldcar would not let me pay for the car with mastercard. The agent was very offensive when we did not purchase daily insurance. Me and others had to leave without a car, as cctv would show. Dreadful. Goldcar staff belittled discovercars, and mastercard. Dreadful. The agent was also threatening and using intimidation. I contatced discovercars by email on the day, nine days later, no reply. I have had to dispute the transaction with my bank.

Cons: Worst car rental experience ever. Goldcar would not let me pay for the car with mastercard. The agent was very offensive when we did not purchase daily insurance. Me and others had to leave without a car, as cctv would show. Dreadful. Goldcar staff belittled discovercars, and mastercard. Dreadful. The agent was also threatening and using intimidation. I contatced discovercars by email on the day, nine days later, no reply. I have had to dispute the transaction with my bank.

Cons: Insurance issue, car was high mileage with squeaky breaks but all worked as it should.

Pros: Gold Car did all they could but could not provide automatic as booked.

Cons: Very long wait at terminal collection. It seemed to take the customer service staff a very long time to get through the queue, possibly as they had to inform clients that there were no automatic cars - I heard this at least once while waiting. Car givenWas an upgrade from what had been booked, as their way of apology for DiscoverCars.com mistake, however the car was quite badly damaged. Not all the damage was marked on the sign out sheet, so had to bring this to their attention on return.

Cons: The time it took to collect the vehicle and the agents poor attitude

Pros: You have nothing with rena car companies on airport. They deny your interfearings into their offers of renting a car. For them, you dont exist! Who are you? why are you stealing money from us?

Cons: We had to wait in a queue to pick up the car for 2 and a half hours!!!

Cons: washer bottle was empty

Pros: The price compare to quality was good

Cons: Agent Christina gave us the wrong dokuments to a different car than we supposed to háve. We had to comeback to the counter and solve the problém.

Pros: Loads of hidden charges once you arrive at the airport despite paying the additional insurance via discovery cars. We ended up paying over €300 for additional insurance as well as petrol for the tiniest car in the world!

Cons: Staff were not helpful , push you to butly the additional insurance and do not explain why! Petrol also ridiculously expensive

Cons: Car collapsed on my third day. I had to deal with that situation, communicate with people who do not speak any English, Change my schedule, take a cab on my own cost back to airport for alternative car. The cost I paid was 4th times higher than if i got car from competition. Never again

Pros: Goldcar charged me at the end penalty of not a full tank,which was definetly full when i returned and nobody even came to check the car and now giving me penalty by email! This company is worst one i have ever rented a car

Pros: They stolen my money from the car I left 15 minutes from my wallet. But at least they returned my documents and bank cards . Do not trust them

Cons: Dishonesty

Cons: A/C in the car did not work

Cons: Goldcar is a fraud. Other than car being dirty inside, the clerk at the desk ripped me off forcing me to buy their insurance, due to them having a unjustified problem with my credit card. It didn't matter or bother that I made initial payment with that same exact card. They were not helpful, totaly ignored my standpoint refering to their company's policy.

Pros: Easy to find on the airport. Fast pick-up and drop-off. Helpful collagues

Cons: The prices and the informations on the website are false. The full cover is not the insurance by the Goldcar company. By debit card, the deposit is 1300 euro, they keep is for 28 days, than charge 10% for "bank fee"... So you take the insurance one more time also from Europcar. I recommend rent only from direct from normal companies, not with small agencies!!

Pros: Good

Cons: Not clean car

Pros: Speed ease and f access to airport.

Cons: They gave me another car, saying it’s an upgrade but in fact that car had scratches all over the place.

Cons: Vůbec nic, Zaměstnanec Vám nabídne pojištění k ceně přidá ještě 100 euro a nakonec Vám strhnout zálohu . Už nikdy si od této společnosti nic nepronajmu. Bylo mi divné proč u jejich přepážky nikdo nebyl a ostatní měli plno.

Pros: Ok value for money

Cons: Long pick up line..when will auto / online pick up becomes available?

Pros: Hidden costs

Cons: Hidden costs. We didn't take this car

Pros: Close to terminal

Cons: Additional insurance that was required, that was not mentioned at time of booking, even though additional insurance was also selected and paid for. Car got towed (parking my fault) but Goldcar didnt answer the phone when I called several times to ask for assistance

Pros: Easy drop off, return keys, car checked over

Cons: Booked online but still sold cover that wasn’t needed, as agent “isn’t aware from your booking made online what you purchased”

Cons: Very rude staff Very poor car for such hilly place

Pros: Excellent service, smallest queue at pick up point! Super well kept car, friendly staff! I’d definitely use them again!

Pros: Fast service, great car

Cons: The drop off/pick up location changed whilst we were on holiday which wasn’t ideal but was fine

Pros: Nothing I advice never book with Glodcar I have experience twice by mistake for second time.

Cons: Nothing

Pros: Good staff, quick turnaround, easy to find

Cons: Had to change car twice due to low oil in two cars. We were a long way from the office.

Pros: Quick and easy. Friendly staff. Good standard of car.

Pros: Good efficient service Helpful staff

Pros: Awful.

Cons: Awful and not very helpful.

Pros: Cost effective and on terminal

Cons: Car had lots of minor damage on bodywork

Cons: Tried to rip me off

Pros: It was fine but finding the pick up location was difficult and very slow process.

Cons: Same

Pros: Excellent service throughout and great value. Highly recommend.

Pros: The staff on drop off were amazing. Had a small damage issue that wasn't included in the damage list and when I highlighted this is was addressed straight away with no issue no excess.

Pros: Easy to find

Cons: The car which they managed to Provide me.

Pros: easy and straightforward

Pros: Great car for good money. Really easy to pick up and drop off. Even for a younger driver (23yr)

Pros: I was a bit worried about the damage already on the car , one of the staff members recommended I take a video of the car in case there were any issues on return.

Cons: Lady at the rental desk was quite forceful in trying to get me to buy additional cover for 180 Euros , when I told her I had purchased the full coverage insurance she insinuated that I would still be uncovered , despite the full coverage insurance I had already purchased.

Cons: Seguro excesivamente caro

Pros: Easy and efficient

Cons: Nothing

Pros: Friendly staff and good value for money

Pros: Speedy return with no hassle.

Cons: Would not accept my credit card.

Cons: A demora na devolução da caução do combustível, até uma semana, inaceitável, porque a caução é paga no ato de levantamento do carro logo o estorno tem que ser feito na entrega e não uma semana depois.

Pros: Collection guy was excellent and friendly.

Cons: All good.

Pros: Good communication and explanation of service

Cons: I did not get the car , due to late arrival Goldcar said my contract had been cancelled and asked for 3 times the agreed price to make a new booking, absolutely scandalous

Pros: The Guy in the desk inside the airport

Cons: Cant think of anything

Pros: Good, quick and polite honest service.

Pros: The service was average

Cons: There wasn't anything wrong with their service the car wasn't up to their usual standard

Pros: Only dropping it off

Cons: Everything els

Pros: Fast check out

Cons: Too expensive with hidden costs Cheap fuel in the car and the engine would not run proper way

Pros: All good, accepted our personally arranged excess risk cover, great value rental, based at airport terminal car park, new VW model Taigo was great

Cons: Nothing

Cons: Passengers front and back door have dent and made horrible noise when my sons open door

Cons: If plane is delayed after 11pm then they cancel the rental I was ok because I arrived at 10 30 pm

Pros: Convenient in terminal

Cons: Being a victim of fraudulent. Make me pay what I haven’t done and told me just to write down the report and won’t affect my credit .. ended up paying over £100 damage .. investigation needs to launch for the practice of agents at the return point. .. didn’t follow him while he was checking the car and my friend was taking a selfie nearby caught him doing something dodgy to make me pay an extra ..

Cons: Rude personnel upon returning, despite no other returns they were not willing to check the car on the go. Car had lot more damage than indicated in the report. Quick return of deposit (2days).

Cons: I filled the fuel tank up before returning the car from the nearest petrol station, which was about 6km from the car drop-off site. When we returned the car, the staff just told us to go without checking it. Goldcar later emailed me that they had charged me €61 for not returning the car with full fuel. €50 as a penalty and €11 for fuel. There was no way I could dispute it. We couldn't have used €11 worth of fuel for 6km of ride, and the €50 fine was unjustified.

Pros: Friendly staff; very helpful call centre staff at discover cars when I had issues picking up the car.

Pros: The only thing I liked was that I'd only paid a small deposit of €40 euros online. So when I realised they were wanting an extra €210 to cover the high excesses I just left the booking and went with Autoreisin. Saving over €150 euros for the same period of time and cover.

Cons: The sneaky extra €210 wanted to cover the high excesses. This wasn't explained on the initial booking or voucher sent to me. I should have read the terms and conditions but original voucher said I had insurance. Goldcar explained that discover car should make it easier for customers to see when booking So both companies blaming each other. I'm glad they only got €40 euros and the rest of my money went to Autoreisin. Far better company than these 2 scammers.

Pros: Excellent

Cons: Expedia

Pros: fast dropping off

Cons: lazy pick-up servis by the office, over 50 mins

Cons: Still no deposit on my account

Pros: The woman at the phone was very kind and help us well when we have problems with the first car

Cons: The First car was a Skoda scala with 14250 km on the second day the clutch was slipping we must go back where we pick up the car before. We get there another car: Opel Astra. But we ordered a Nissan Juke

Pros: Great and personal service, great conversations. Got my all-time fav Fiat 500

Cons: Just pickup was unexpectedly long. Waited for a full hour, or maybe a bit more to talk to an agent. And it was not a long line. Anyways. I was on vacay, and took it easy :-)

Pros: the guys in the pickup area are great

Cons: Charging £1100 to my credit card because they didn't recognise the top insurance from Discover Cars. Discover Cars refused to pay my Top Cash back.

Pros: Additional charge upon arrival not mentioned anywhere else

Cons: Nothing

Cons: Please see above

Pros: Bad engine, very noisy car, lack of Power.

Pros: friendly and helpful staff

Cons: car was very damaged on the outside. inside was fine

Pros: Good company, easy to find and deal with.

Cons: All good

Pros: Good car and easy process

Cons: 55 minutes to pick up the car- only 2 people working on busy periods

Pros: Quick and friendly

Cons: The car we got Citroen C3 was pretty used up and we ended with a puncture on tires with almost no tread. Secondary insurance (Revolut) covered it, so no big deal, but the replacement car we got (VW Polo) was equally beaten and high mileage. It didn't even have rear parking sensors and the AC had a bad smell too.

Pros: Airport pick up and drop off

Cons: Air conditioning wasn't working properly, in fact the breeze with open windows were more efficient than the air conditioning.

Pros: Friendliness

Cons: Car supplied

Pros: Easy to find

Cons: Car ran low on oil and had to replace

Cons: Waited over an hour to pick car up

Pros: The desk agent was very nice and helpfull

Cons: It was very crowded at therir desk, I had to wait 1 hour before geting the service.

Pros: Fairly good value for money for the car size I got.

Cons: Question if Discover cars provide enough insurance for full cover. Gold Car give you a hard sell for their insurance at the pick up desk, saying the third party insurance provider does not cover all. Gold Car wanted to double the price of rental with their insurance cover added.

Pros: Was quite quick in getting the car, easy drop off at the airport.

Cons: The first car was I nearly lost control due to an electrical issue. Once it was parked it was completely dead, all on the first 3 hours of getting the car. The second car was a bit better, but had many dents, broken bits and scratches on the bodywork. I went to use the screen wash and it was completely empty, then I noticed the coolant was below the minimum. I was wondering why the car was getting pretty hot quickly. Also the clutch must be on it's way out as the bit point was really high.

Pros: Was great

Cons: Nothing

Pros: Car was very nice

Cons: I waited in for nearly 2 hours to pick the car up. There were 3 different types of numbers going up on the board and for long periods none of the tickets beginning with C were being posted until an irate Spanish teenager started shouting at the desk and then he got seen immediately. I ended up paying 3 times what i was quoted initially because they would not accept my credit card because it was on my phone and i dont have a physical TERRIBLE SERVICE. I will not use you again

Pros: Will not be using Goldcar again absolute disgrace. I won’t be booking through yourselves if you keep advertising them. Terrible

Cons: Poor service old damaged car.

Pros: The car was very easy to find and great service when we returned it.

Cons: There were some complications picking up the car. The agent did not talk well about third party rental sites and that made me a bit sad and it will also make me think twice before renting with them again.

Pros: Convenient in-terminal desk and on-airport car pick-up & drop-off

Cons: The hard sell, and lack of clarity around the security deposit - was it taken or just held?

Cons: Goldcar services was dreadful They didn't want to provide the car without getting the full insurance provided by them I had added the full insurance offered by

Pros: very efficent

Cons: The woman at the desk confused me, speaking two different languages at the same time and made me pay 208 eruo instad of 70 ish as initially booked. She offered of course full coverage but told that was going to be 104 in total not additional to the initial price. Very unfair. My fault that i signed the contract and paid without paying attention but we had been lining up for 1.5 hours and we ended up getting out of there after 9.30pm.

Pros: Friendly

Cons: A little slow

Pros: Very quick and efficient service at Goldcar Tenerife airport. Highly recommend.

Cons: Car had some damage which was not ideal

Pros: -

Cons: The rental company Goldcar didn't accept the insurance I had bought from DiscoverCars and made me purchase a new insurance from them that almost doubled the total cost of the car rental

Pros: Nothing, they are scam artists. After waiting over two hours to collect the car with zero progress being made I booked with Europcar

Cons: Everything. They are the worst and absolute scam artists. Please read the google review about them

Pros: smooth discussion on the current damages at pickup moment. very cooperative

Pros: Very friendly check in staff

Cons: As with all car rental companies, if they are busy, service is slow

Pros: Nothing. Absolute shambles

Cons: We had such a shocker of an experience and ended up needing to pay over double in “fees”

Cons: Car was full of scratches and dents took us nearly an hour to take photos of damage

Pros: Appalling collection time One and a half hour wait, at off peak time Unacceptable

Cons: And a previous car rental (in Malaga), with Gold car – they have not returned my fuel deposit despite phone calls to sort it out. I have no faith in this company.

Pros: Car was ok

Cons: Try and scare you into buying there insurance at an inflated cost even tho discovery car states you are fully covered. Signs not very clear in airport. car heavily damaged on pick up but clean inside. Took well over a hour to get though the Que of people.

Pros: Absolutely nothing, rude slow staff, horrendous policies, tried to sell me full insurance even though I took full insurance out with you. Then made me leave a £1400 deposit.

Cons: Absolutely everything, process took Almost 90 mins from arriving at their desk to getting the keys. Then a half Mike walk uphill to the car rental place, to pick up a battered, scratched dented car that was not full of fuel indicated, tried to complain they disagreed with everything I said really bad attitude. The car brakes rubbed and grated the whole holiday the oil light kept coming on everytime we went up hill. Just as bad when dropping thw car off, shocking waste of time and money.

Cons: Car had many pre-existing dents

Pros: Good value car. Nice return procedure

Cons: Picking up the car. Would be Nice to be able to do it from the window looking into the baggage claim room, as we spent time wainting there too. The dialog and typing/signing process seems as if we were still in the 90’s. Technologically, we must be in a more advanced and faster place for good costumer service now. In Denmark you can rent a car on the street and open it with an app on your phone.

Pros: trust

Cons: long walk to the parking

Pros: Quick and easy

Cons: All ok

Pros: Fast drop off

Cons: Upselling insurance to cover any scratch etc that may occur. Own fault of not. Doubled the price i thought i was going to pay being ‘fully insured’ but still would not cover issues like this and was told that the full security deposit of £1400 would be charged if any damage was caused, but if i paid the additional €280 it would cover everything.

Pros: nothing

Cons: extremely long wait to pick up the car at night checking online does NOT make the process quicker AT ALL as mentioned in the email Poor service, extremely slow Broken / ran down break pads, very very unsafe at fast pace

Pros: Devolução, preço.

Cons: Para retirar o carro , tive que esperar 2 horas, muita demora e apenas 2 atendentes as 10 da manhã, as 11:30 veio mais 2 e melhou um pouco mas a demora ainda sim foi de 2 horas.

Pros: Friendly informative staff

Cons: Time it took to collect car. No other rental companies had any queues

Pros: Fast confirmation

Cons: rental agent claimed Full coverage insurance purchased is not valid and local additional inurance was proposed on very high price 220 Eur per week

Pros: Car provided as advertised

Cons: Had to wait in a queue for well over an hour to get served - not impressed. Unexpected payment of extra tax on top of quoted fee

Pros: The car was as promised and drop-off was quick and easy.

Cons: Insistent added costs by the agent, distant location of cars hard to find in the dark after a long, rough flight.

Pros: Nothing much

Cons: An hour waiting at airport desk. Agent wasn't the easiest guy to understand.

Pros: Collection of the car was dreadful. It took two hours to queue and complete the paperwork. The hard sell of additional insurance seemed to be the main reason for the delay. Each transaction was taking 20-25 min

Pros: The staff were efficient and helpful

Cons: The poor condition of the cars. The first car supplied had a serious fault with the steering when driving over 70kph which involved momentarily loss of control of the steering. As the car was clearly not safe to drive we had to return the car. The change of car took nearly two hours to complete. The replacement car was not much better with a large gouge in the wall of the tyre which we noticed when we got back to the hotel.

Pros: Nothing

Cons: They are scammers. My credit card was working properly and it had coverage to cover the deposit but they claim that my bank refuse the authorization. I’ve called my bank the day after and no tentative of authorization was done. Result: I’ve to pay double the cost of the rental.

Pros: locality for pick up/drpoff

Pros: Polite, not pushy, and quick.

Cons: Length of queue at collection desk

Cons: Price for baby seat was not so friendly

Pros: Very competitive rates, easy drop off at airport.

Cons: Queuing system at airport, where we waited over an hour, for a car that we'd booked online and for which we'd checked-in for beforehand.

Pros: Did not like, they charged too much money

Cons: Same as above

Pros: Drop off was quick & easy.

Cons: Had to wait over an hour at pick up desk. Huge queue, pick up desk only interested in up scale & getting more money out of you.

Pros: Very bad

Cons: Very bad

Pros: Quick service for good value

Pros: The car was immaculate inside and out

Cons: The wait to collect 1 hour 45 minutes

Pros: Cheap rental

Pros: Nothing

Cons: Everything , including the fact that I am still waiting for the return of my deposit , one week later

Pros: They were nice and helpful. Pushed maybe a bit to much for an upgrade

Cons: Service was good. The car had a weak engine for it's size. This made it hard to drive in the mountains, but otherwise all good.

Pros: Rental desk right in the airport hall, then 5 min walk to pick up the car

Cons: Some of the staff at the pickup location not the friendliest.

Pros: Prompt drop off

Cons: The wait at arrivals for the car to be processed

Pros: Nothing. Its not the first time I'm ranting with Goldcar but never met such a poor service. I believe its not a company problem but something local.

Cons: When I was collecting the car, the agency tried to overcharge me with no reasons. When I tried to argue they asked me out of the queue. I called DiscoverCars support, got back to the queue and they solved all issues magically. No explanation or apologies from the agent, they literally throwed out the keys and docs. When I got to the car, it was not clean and only a half of the damage was recorded in the doc. So it took me another round to make pictures and get the doc sorted. 1.5h all together.

Cons: Strange recharging of commissions,when ordering a car rental online in advance.In 10 days,Discover cars charged a commission of approx.75EUR?For what??Pay attention to the price for insurance.You will pay significantly more for full!

Cons: The only negative thing is when picking up the keys you have to take a ticket and the signs explaining this was small and slightly hidden so waited longer than needed to

Pros: I like goldcar. But the discovercar i do not like.

Cons: Everything was good by goldcar. But the third party (discovercar) sold me a useless insurance.

Cons: Inability to use contactless card or cash

Pros: The person that did the drop-off check was really pleasant to deal with.

Cons: Dealing with the agent and the confusion regarding additional insurance requirements felt very pressured.

Pros: Heel vriendelijke mensen , had 1 platte band vanwege 1 schroef id band , direkt nh vliegveld gereden en kreeg onmiddelijk 1 vervangwagen !

Pros: The car had a lot of dents, but was others fine.

Pros: Good service

Cons: The car had quite a lot of damage on it

Pros: They are correct and effective

Cons: Nothing

Pros: the return process was easy

Cons: The pickup took WAY too long, They charged me 50 euros for tanking even though we returned the vehicle with a full tank

Pros: Drop off quick

Cons: Took over an hour in queue to get keys

Pros: Dry helpful and if you have a crisis they are adaptable

Cons: Not accept American express

Cons: The pickup agent who was causing problems with a valid credit card

Pros: Really efficient

Cons: Car was on its last legs

Pros: Problem with the first car was solved immediately- I had another car within minutes on the parking ground. Staff on the parking very helpful but heavily overworked! I received the second car which I expected.

Cons: Extra service charge for fuel deposit, non accepting American Express card, extra desk charge at the desk - non only me was unhappy.

Pros: Nothing

Cons: It was an absolute rip off and I’d never use them again. We paid £320 for 5 days rental, absolutely disgraceful.

Cons: The agents behind the desk, in the airport office, were not too friendly.

Pros: Nothing. Another customer came to the window and couldn't read or write. They belittled him in front of everyone. So I helped him, not them.

Cons: Having to pay another £1299 deposit for insurance I had already paid for in the uk. Oil warning light came on. And service light came on ....totally unacceptable. A joke of a company. Condescending towards customers at the airport too.

Pros: Refused my licence

Pros: Rental collection was easy and simple.

Cons: Car had a a lot of damage to the exterior, but this was all listed on the report and a simple video of the car before taking it ensured I wasn’t blamed for the damage on return.

Pros: Nothing

Cons: I have wheel problem with The car and they let me solve by myself!

Pros: Fast service at the desk when I picked up the car, and also easy and quick to deliver the car.

Cons: The car was out of nearly windshild washer fluid when I got it. For me this was not a problem, but it could have been for a woman.

Cons: they add additional fees for who knows what

Pros: Fast, efficient

Cons: Car tyre needed changing

Pros: Friendly agent at the desk. Explaining all details.

Cons: Cleanliness of the car. Window on inside was dirty causing difficulties when driving towards the sun. Steering wheel and all touching surfaces had greasy stains. This is nor representable and was resolved by cleaning these surfaces ourselves immediately.

Pros: Overall it the was very good. Just waiting for my fuel refund, which is £113 which I can't afford at the moment.

Pros: Remy was super helpful

Pros: Easy to find, large choice of cars, good condition of the car

Cons: Some agents are very slow while picking up the car and not very clear about some conditions (I had to pay an additional deposit for the fuel at the pick up)

Pros: The car had alot of dents and scratches on it we had to spend at least 30 minutes verifying the paperwork and we took a video of all the dqmqg2

Pros: The man who helped us pick up the car was brilliant and very helpful especially as we were so stressed

Cons: The guy who took the car off us was very rude, I also really hope we get our petrol deposit back!!

Pros: Drop off was quick and easy.

Cons: The staff on the Goldcar desk are only interested in selling you additional insurance, irrespective of whether you need it. This made service very slow - we waited over an hour while 3-4 staff served maybe 6 customers - all of them unhappy. The staff didn't care how long people had to wait for their car. I don't understand why you use such an unprofessional company.

Pros: Nothing

Cons: Everything

Pros: Minden célt el értünk!

Pros: The lady at the window was very friendly

Pros: friendly

Cons: long queue to pickup car 2hrs wait

Cons: When purchasing, I was offered a deal to pay around £40 for fully comprehensive insurance, so i took this deal. When I got to the counter to pick up the car, Gold Car said that they do not ever accept this insurance as it’s from a 3rd party company. I was then forced to pay 192 euros there on the spot if I wanted to take the car. So the car price was almost 200 euros more expensive than I was expecting. Really really not impressed because discover cars should not be offering this service.

Pros: Good value for money

Cons: The agents tried to force to buy additional insurance, even though I had already full coverage. At collection I found several damages that were not reported. I went back to the desk, they told me to send photos their email. They didn't amend the contract. I've called Goldcar call centre to sort it out, all they could do was to tell me was to contact another email. Pointless. The lack of communication left me nervous until the last day, as I was afraid of having being scammed.

Pros: Nothing at all

Cons: I did not like the service or the the pushy sales people that I feel ripped me off. I would never use gold car again and will certainly be recommending to anyone I know not to use them either.

Pros: Easy to find location of office in terminal. Nice and modern car.

Cons: The car could have been cleaned better inside, incl windscreen.

Pros: Correct car

Cons: Child seat was very expensive and not able to cancel

Cons: Extra charge for "airport fee" or something like that.

Pros: Quick question say service

Cons: N/A

Pros: the desk was in the airport

Cons: too many things to write down - just terrible

Pros: La velocità nel ritiro dell'auto

Cons: le condizioni della macchina e le spese aggiuntive non menzionate prima.

Pros: Dispatch chap helpful in adding a few items to the already extensive list of little scratches.Return chap also very efficient. Car had 50k on the clock, but i got a good rate so didn't mind.

Cons: Poor chap at reception desk. Seemed reluctant to serve me at all. Despite having all my details submitted on line, he then made me fill out a form with the same info. And then, having also seen my driving licence as well, spent ages querying it until eventually admitting that he had entered the number incorrectly. And then tried to push me to upgrade and buy extra insurance. Windscreen washers not adjusted. Windscreen interior smeary. I am not convinced that the fuel tank was full at pick up.

Pros: Returns process was easy

Cons: Hidden costs to buy additional insurances and already poor condition car

Pros: Nothing, completely nothing Never again this car rental company

Cons: Cars, it’s supposed be ready for clients but no

Pros: Ripped off the last hire with yous . So used another company , guess what they hired the car from yous so on arrival at gold car desk yous wanted another £300

Cons: Scammers

Cons: You have to check the care for any damage yourself, they do not advise you of any. If you miss any you will be held responsible. At Pick up I was told the tank was not full, I had to go to the petrol station to add 2.5 ltrs for fuel. The fuel gage in the car has not moved at all, this was them being petty.

Pros: Located at the airport

Cons: Multiple minor damage sites on the vehicle

Pros: Nothing. They are Scam artists.

Cons: Everything. They are Scam artists.

Cons: The price was completely different to the original booking, the desk staff was very unhelpful with explaining why it was different, our group booked two cars the same time period and the same cars both were £80 different in price and received different refunds when we returned the cars. Overall very disspointing would not be using them again

Cons: They charged me an extra €290 for insurance after we had full insurance with Discovercars

Pros: Very little. Drop off was better than pick up.

Cons: Service of staff at the airport. Rude, dismissive and unhelpful.

Cons: I didnt get to use the car due to my flight being delayed and arriving late. Although I'd paid for the car for 6 days. A few hours late and all of sudden I've lost my money. Absolute rip off

Pros: Its a scam company

Cons: Its a scam company

Pros: Easy drop off and pickup

Cons: car was not completely full when collected but had to return with a full tank. Insurance was forced a bit, had insurance through Discover Cars but preferable just to get it with Gold car or whatever comany as they make reclaiming it difficult and you have to leave a $1400 deposit, even if fully covered with Discover Cars......feels a bit of a scam.

Pros: Nothing .They are punks

Pros: The car was OK

Cons: I paid in your website for extra insurance when I arrived I was charged another 159 euro for insurance or had to leave 1650 deposit I wasn’t made aware of this before my purchase

Pros: Car was as described and clean

Cons: Security deposit very high and can only be paid by credit card, having to pay upfront €140 for the tank of fuel, having to pay extra insurance as credit card transaction didn’t go through and they would not accept debit card

Pros: Excellent customer service and brand new car. Full-Full petrol policy. 10/10 and 5*

Cons: Nothing

Pros: All was great

Cons: Nothing

Pros: Staff were efficient and helpful

Cons: Nothing

Cons: The agent from the GoldCar lie about Insurance! The deposit for the fuel was 109 Euros and they refund only 69 after I refilled full tank!

Pros: Nothing positive.

Cons: As above.

Pros: Amazing value for a virtually brand new car, super easy to collect and return, and no issues whatsoever!

Pros: Would have been easier to go directly through them and would have saved us alit of time and effort

Cons: The insurance you kind of have to take out because if u get a single 2cm scratch on the vehicle u could pay €600 it’s almost a scam

Pros: did not like either the service or the provision of information

Cons: Maybe because the rental was through Discovery, maybe because the Goldcar staff didn't care about my needs. I didn't have to rent such a battered car.

Pros: Terrible company car took too long and I had to pay 2 deposit to take car

Cons: Desister service

Pros: Didn’t like the service I recieved.

Cons: The member of staff how rude he was

Pros: Car/motor was in a good technical condition.

Cons: Additional huge charges for insurance at the pick-up spot, fuel deposit, non-transparent drop off the car, no confirmation provided. The fuel deposit has not yet been returned even the car was returned with a full gasoline tank. The car was in a bad visual shape, scratched and damaged. The overall rental price was too high considering the rented car, even if we get back full fuel deposit. Based on the internet reviews this is usually not returned back in full.