Tenerife Airport South (TFS), Tenerife, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Tenerife Airport South

38610, Santa Cruz de Tenerife
0034 918 341 400
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Fiat Panda
January 29, 2023

Pros: I made the reservation at 12:00 to pick up the car...after three hours standing in line in front of the office...they asked me extra 480 (extra insurance and other insurance) pounds plus guarantee 1200...and the car was booked with 135 online price that included insurance (which I paid 2 months before picking up the car and even today they did not give me back after 1 month)...I specify that the rental period was 4 days....the most the worst car rental company in Tenerife...I rented in 15 minu

Cons: I made the reservation at 12:00 to pick up the car...after three hours standing in line in front of the office...they asked me extra 480 (extra insurance and other insurance) pounds plus guarantee 1200...and the car was booked with 135 online price that included insurance (which I paid 2 months before picking up the car and even today they did not give me back after 1 month)...I specify that the rental period was 4 days....the most the worst car rental company in Tenerife...I rented in 15 minu

Netherlands
Fiat Panda
January 29, 2023

Cons: We got an upgrade for 70€ more from the original price and we got a car that could barely get to 100km/h on the high way. Everything was good with the car rental agency however the car was not worth the price of an upgrade especially.

United Kingdom
Fiat Panda
January 29, 2023

Pros: I was charged an extra 40 euros for being a "new driver" because they wouldn't take my US license. I've been driving for more than 30 years and it's ridiculous that I was charged the extra money. They then gave me a card in our condition. The windscreen fluid was put and I needed to manual clean the windows daily. Very bad experience with Goldcar and will never use them again.

Cons: See above.

Denmark
Fiat Panda
January 27, 2023

Pros: Easy drop off

Cons: Longer waiting time when pick up

United Kingdom
Ford Focus
January 27, 2023

Pros: Quick easy and deposit returned within 3 days

Cons: Nothing

Sweden
Fiat Panda
January 26, 2023

Pros: Please, see my answer in the "What is the most important reason for your score?" - section

Cons: Please, see my answer in the "What is the most important reason for your score?" - section

United Kingdom
Volkswagen Polo
January 26, 2023

Pros: Good vehicle

Cons: Very rushed, no one was there to hand over the car. Didn't like being given a map and go get your car approach. Car had lots of cosmetic damage. The Drivers drive like idiots in the car park. Car park was confusing needs better signs but again could have been told by an Agent when picking up the car.. Everything felt like bottom line focus not customer service

Sweden
Fiat 500
January 25, 2023

Pros: Good value for money

Norway
Fiat Panda
January 25, 2023

Pros: The car was not clean and FULL of scratches.

United Kingdom
Fiat Panda
January 24, 2023

Pros: The convenience of in terminal desk

Cons: The vehicle provided initially was unsatisfactory. I was inconvenienced as I had to return the vehicle to the airport to collect another. This impacted on my holiday time

United Kingdom
Fiat Panda
January 24, 2023

Pros: Fast easy, good car

Cons: Nothing

Norway
Fiat Panda
January 23, 2023

Pros: Brakes were bad, made noise all the time

United Kingdom
Fiat Panda
January 17, 2023

Pros: Ease of use

Cons: Simple drop off

United Kingdom
Fiat 500
January 12, 2023

Cons: Staff acting like NPC

United Kingdom
Volkswagen Polo
January 12, 2023

Cons: The uncertainty of whether I was actually covered as Goldcar told me I was totally repsonsible in an emergency.

United Kingdom
Fiat 500
January 10, 2023

Cons: Hidden costs/ inappropriate selling quadrupled the price originally agreed. Oil light and warnings came on causing more stress. Very noisy tyres and strange rattles on less smooth roads, very disconcerting. I have a noisy car at home so my expectations werent overly high. But for the price I'd expect better.

United Kingdom
Volkswagen Polo
January 10, 2023

Cons: The vehicle had significant damage to the front bumper which made me nervous about taking it and then handing it back. The check-in desk assistant was insisting I took out additional insurance with them despite me having full cover with discover cars.

Slovakia
VW Polo
January 9, 2023

Pros: Car was in perfect technical condition (engine, brakes, axles, shock-absorbers, steering, geometry) despite some 70 000 kms. Very fast hand-over, polite and effective personnel.

Cons: Extremely high deposit of 1100 EUR for car and 150 EUR for petrol. Full tank of this car 50 EUR. I am "old driver" with 30+ years driving and also have payed for full CDW. They demanded some 150 EUR of added "super insurance" not to pay deposit. Thanks to DiscoverCars notice I rejected over insurance and save that money. Car had number of scratches and other small defects, but fortunatelly technically was perfect.

United Kingdom
Fiat Panda
January 6, 2023

Pros: Nothing

Cons: Staff, clerical, car condition

Belgium
Volkswagen Polo
January 4, 2023

Pros: Nothing

Cons: Rude customer service and not flexibele

Norway
Ford Focus
January 3, 2023

Pros: Terrible, lost a lot of extra money for unacceptable reasons, still have not received the money I paid for guarranty. They charged me 60 Euro for a non-full tank, absoltely false claim !

Hungary
Nissan Juke
January 3, 2023

Pros: The car’s air ventillatuon was not working at all. It had no windscreen washliquid. It was dirty.

Hungary
Volkswagen Polo
December 31, 2022

Pros: Gyors, pontos, szakszerű

Cons: Remélem gyorsan visszautaljak az üzemanyag deposit összegét. (128.-EUR)

Italy
Nissan Juke
December 26, 2022

Pros: Nothing

Cons: 200€ for insurance package

Lithuania
VW Polo
December 24, 2022

Pros: Fairly quick turnover, easy to find the booth and the parking. Agent wasn't pushy with insurances. There car was fairly clean sans a few fried bugs here and there.

Cons: The car was pretty old by rental standards, had almost 80k km on odometer (massive number for a small island), was a bit rattly and very beat up cosmetically. Coolant fluid warning kept popping up as well all the time. We ordered a kid's seat and while I didn't expect them to install it, it would have been nice as it was pitch black and every seat is a pia to install, especially with an annoyed half asleep child on our hands.

United Kingdom
Volkswagen Polo
December 23, 2022

Pros: Nothing

Cons: Different car then requested Had to pay double the price than originally stated

Sweden
Volkswagen Polo
December 23, 2022

Pros: Easy to pick up and drop of.

Cons: The price you get on the internet is not the same as you end up paying. Read the fineprint. It says you need to use a creditcard to deposit 1100 euro (!), - a VISA wont work! And they know people dont usually have creditcards, so once youre there, they demand you for 185 euro for insurance if you dont have a creditcard. Its not an exception this is their system, you could very much tell from the unsynpathic cashiers behaviour. So, from 1700 sek til almost 4000 sek. Not worth it!

United Kingdom
Ford Focus
December 22, 2022

Pros: Quick to find the hire car booth and quick to drop off car

Cons: Waited 45 minutes to be served even though there was 2 people serving. Tried to upsell me insurance even though I was fully insured. Car had extensive damage all over and had not been valeted.

Finland
Ford Focus
December 21, 2022

Cons: Dirty car with low keycard battery level - had to make extra journey to rental office (costing me 2 hrs and gasoline worth some 15 €). Indifferent service attitude in overall. Would definitely not recommend Goldcar's services.

Czech Republic
Volkswagen Polo
December 20, 2022

Cons: They asked us twice the agreed price.

Sweden
Fiat Panda
December 19, 2022

Cons: Have to pay double the price as it was stated at the beginning + petrol deposit

Romania
Fiat 500
December 16, 2022

Cons: 1. Nu am primit masina rezervata 2. Nu am primit alte variante 3. Masina avea bateria consumată și după două zile nu a mai pornit. Cu greu a răspuns la numărul de asistenta 24h. A venit cineva și doar a pornit mașina, fără sa remedieze cauza defecțiunii. Întrucât am rămas fără baterie complet, a trebuit sa merg la aeroport sa schimb mașina, pe cheltuiala și timpul meu (din sejur), cca 180 km. 4. Mașina degaja un puternic și insuportabil miros de oua stricate 5. Mi-au oprit nejustificat bani

United Kingdom
Ford Focus
December 14, 2022

Pros: It was just no problem

Cons: I didn’t like the keyless entry and ignition on the Renault Megane.

United Kingdom
Fiat Panda
December 12, 2022

Cons: The car park at Tenerife Sur is quite dark when collecting a car in the evening (something that affects all car rental companies). Perhaps Goldcar can provide a couple of well lit bays where customers can take a good look at the rental car and take pictures before driving off.

Belgium
Ford Focus
December 11, 2022

Cons: The car was dirty (inside and outside) and full of scratches. The personal was not what I should callfriendly and helpfull. Their main interest was to sell a more expensive car and extra insurrances.

Belgium
Nissan Juke
December 11, 2022

Pros: good car

Cons: Cost; unfriendly

United Kingdom
Fiat Panda
December 10, 2022

Pros: They are a completely fraudulent company who create fake accidents to defraud the insurance companies and their customers

Cons: They said there had been an accident on the car which is complete fabrication. They are involved insurance fraud. We drove the car to the hotel and parked it in the secure hotel car park for the whole time of our holiday. We never left the hotel because we were very ill. We then drove the car back to the airport. At no point was there any accident. You should never use this company. I will be reporting them to the consumer watchdogs.

United Kingdom
Ford Focus
December 10, 2022

Pros: They gave me a car.

Cons: Condition of car. Attitude of agent. Refusal to recognise insurance and licence. Adding extra charges.

United Kingdom
Fiat 500
December 8, 2022

Pros: None I've been ripped off

Cons: Price difference Car issues (mechanical) Droop off issue

United Kingdom
Volkswagen Polo
December 7, 2022

Pros: It was ok but standard of

Cons: Had to buy oil at garage when car warning light came on. No water in washer had to fill myself. Poor maintenance

United Kingdom
Fiat Panda
December 7, 2022

Pros: Friendliness of staff

Cons: Nothing

United Kingdom
Fiat Panda
December 6, 2022

Pros: nice car

Cons: A lot of hidden costs. Slow pick up. Lack of clear organization at the airport

Switzerland
Nissan Juke
December 4, 2022

Pros: Dropoff was easy

Cons: Trying to sell me more insurance

United Kingdom
Fiat Panda
December 1, 2022

Pros: The agent was extremely helpful.

Cons: It should be made before booking that there will be a massive deposit of over €1000 if you don't take the full comprehensive cover. My rental doubled as a result and I probably would not have chosen Goldcar if I had known this from the outset. It wasn't very good value for money when this was added in. Also, it was very difficult to find the correct entrance for the car return.

United Kingdom
Nissan Juke
November 29, 2022

Pros: Nothing

Cons: Everything

United Kingdom
VW Polo
November 27, 2022

Pros: Nothing … provided no solutions other than to make us pay again!!!

Cons: Arrogant, unhelpful and profiteering Illegal behaviour which we will be taking up further

Spain
Nissan Juke
November 27, 2022

Pros: Everything

Cons: Payment not made clearly, my deposit wasn’t taken out of the final cost of the rental

United Kingdom
Fiat 500
November 26, 2022

Pros: Easy to find rental desk.

Cons: Report about the car was sent only next day , no lights to check the car at pick up location, cleanliness of the car is very poor, car maintenance poor. And it’s going and going of negative stuff ..

United Kingdom
VW Polo
November 22, 2022

Pros: extremely unhelpful

Cons: they did not grant me the reduction in price that my credit should have provided. extremely unhelpful staff that refused my credit card and took a waiver payment instead as well as not refunding me the petrol deposit despite returning it full.

Belgium
VW Polo
November 15, 2022

Cons: They forced is to pay almost the double of the amount on the contract to be covered, Finally we cancelled the contract. We would appreciate to have the deposit refunfed

United Kingdom
Fiat Panda
November 14, 2022

Pros: Nothing

Cons: Joined a small queue of 10 people at the pick up desk, 2 1/5 hours later managed to get served, car was high mileage and full of dents and scratches.

United Kingdom
Nissan Juke
November 9, 2022

Pros: Nothing to like. Absolute joke of a service. Rip off!

Cons: Absolute joke. Wouldn’t recommend at all! Ended up paying over £200 more than expected. The money we paid extra to cover us didn’t mean anything. WOULD NEVER RECOMMEND TO ANYONE.

United Kingdom
Nissan Juke
November 7, 2022

Pros: Car was nice and clean, quick pick up and drop off in Tenerife south airport.

Cons: I

United Kingdom
Nissan Juke
November 6, 2022

Pros: The service was slower than we have ever experienced.

Cons: The car was in very bad condition. Had clearly had an accident and we weren't alerted by the agent, luckily it was on the paperwork.

United Kingdom
VW Polo
November 1, 2022

Pros: collection and drop off good

Cons: Poor quality car. Too many damage marks. Scruffy interior.

United Kingdom
VW Polo
November 1, 2022

Cons: Extremely rude on collection, intimidating in relation to insurance, impolite, unpleasant experience and broken childseat

United Kingdom
Nissan Juke
October 31, 2022

Pros: Drop off

Cons: Customer service poor. Said they did not like discover car and that their fully comprehensive was not good and you must take theirs. I tried to extend rental by 2 hours but told agreement with discover cars prevented extensions. Goldcar customer service and hard marketing not what you want at start of a holiday.

Netherlands
Fiat 500
October 30, 2022

Pros: Price and efficient service

Cons: Car was rather old, window wipers needed replacement

United Kingdom
VW Polo
October 30, 2022

Pros: A lot of body damage and the outside of the car looked a mess.

Cons: The staff were all courteous and patient particularly when I was so disappointed that I had spent money needlessly with Discover Cars.

Romania
Fiat 500
October 16, 2022

Pros: Normal services.

Cons: After 8 days from car dropping i didn't recieved my deposit of 1230 euro.

United Kingdom
Fiat Panda
September 13, 2022

Pros: Price ,

Cons: Car needed some cleaning and had to buy insurance for €114.00 or they would take a deposit for £1.300 . Deposit is to high for the car we rented. Ridiculous

United Kingdom
Fiat Panda
August 1, 2022

Pros: Nothing.

Cons: I was either lied to about my deposit or the details on my confirmation email were wrong. The car was absolutely covered in scratches and I was asked to sign for the condition of the car before I'd even seen it. The seats were stained, and there was no screenwash. I was told when I dropped the car off I would receive my fuel deposit back in less than 24h, days later nothing has turned up.

Spain
Fiat Panda
June 16, 2022

Pros: Nothing

Cons: No service - Goldcar wouldn’t accept my credit car, couldn’t process it manually, wouldn’t then accept Amex, and wouldn’t accept ApplePay. Complete waste of money and time. Would’ve been so much simpler if Amex/ApplePay would’ve been taken.

Hungary
Fiat 500
May 13, 2022

Pros: The rental went smooth and fast

Cons: Windshield wiper condition was really bad

Italy
Fiat Panda
April 29, 2022

Cons: Spent too much time to pick up

United Kingdom
Nissan Juke
April 13, 2022

Cons: There was no one available to help us and in the end we didn't get a car. We waited for over an hour with two young children before deciding to get the bus. Customers waiting in the queue were very frustrated. This was a big inconvenience especially when we had travelled with two car seats. We had to cancel plans during our trip due to having no car. We should be compensated or at the very least given our deposit back.

Ireland
Ford Focus
March 29, 2022

Pros: Hassle free got what was requested clean car

Cons: Queuing time at pick up but was alot of people ahead of us so expected

United Kingdom
VW Polo
March 10, 2022

Pros: Car clean insider, no issues with engine and fuel efficient.

Cons: Over 40 mins to collect car bearing in mind already checked in. Exterior of cars very poor condition

United Kingdom
VW Polo
February 23, 2022

Pros: Nothing

Cons: See above. They said I should not have used Discover Cars and made me pay double fee. Also they did not accept the €1100 deposit, so I needed to purchase another insurance

United Kingdom
Fiat Panda
February 23, 2022

Pros: Excellent service once we had stood in a long unorganised line at the collection desk. Great service at drop of, no messing about

Cons: The line at collection was huge. There is a ticket and a first come first served process going on. Very frustrating and no info from staff

Slovenia
Nissan Qashqai
February 21, 2022

Pros: all

Cons: all was ok

United Kingdom
Fiat Panda
February 14, 2022

Pros: Desk easy to find in terminal. Service was fast.

Cons: Poor condition of the car. Delays in refunding deposit.

United Kingdom
Fiat Panda
February 9, 2022

Pros: Quick and friendly. Car had lots of superficial damage but was clearly marked and drove perfectly.

United Kingdom
Nissan Juke
February 8, 2022

Cons: Trying hard to upsell their products

United Kingdom
Ford Focus
February 7, 2022

Pros: Nothing stood out as particularly great.

Cons: Mentioned above

United Kingdom
Fiat Panda
February 6, 2022

Pros: Quick service

Cons: Car condition and cleanliness Time to refund returnable deposit

United Kingdom
VW Polo
February 1, 2022

Pros: Nothing

Cons: The attitude of the staff when wouldn’t take the extra excess insurance. The awful condition of the car provided and their response when I almost refused to take it.

United Kingdom
VW Polo
January 29, 2022

Pros: The gold car staff were abrupt and unhelpful. We were slightly early to pick the car up and they wanted 85euro so we waited 20 mins. They insisted I took a ticket before they would speak with me, as soon as i took a ticket they started to serve me , What was the point in that

Cons: They insisted we took the extra insurance and wouldnt accept that we already had insurance at the time we booked. This cost 140 euro. The car was heavily damaged all around so i took a video incase the said i had damaged it.

United Kingdom
Nissan Qashqai
January 25, 2022

Pros: Got a brand new car, staff helpful, explained everything and was all ready waiting for us. They checked car immediately when given back and signed to say all ok so no hidden charges after you've left.

Cons: Personally I couldn't fault it

United Kingdom
Ford Focus
November 24, 2021

Pros: Goldcar were disgusting

Cons: Terrible service ! Would not use again

United Kingdom
Citroen Berlingo
September 13, 2021

Pros: Nothing, absolute rubbish company

Cons: Goldcar-

United Kingdom
Fiat 500
July 1, 2021

Cons: Car provided. Hyandai I20 had very difficult starter switch which always made starting engine a problem.

United Kingdom
Fiat Panda
March 15, 2021

Pros: Very easy to collect and drop off the car.

Cons: Reasons noted above.

Slovenia
Fiat Panda
March 10, 2021

Cons: It was a scam. I paid 80euro in advance and the girl on the counter tried to sell me some other more expensive contract. She was pushing with her contract so aggressively that I couldn't even talk so I simply let that 80euro and walked away to the EuroCars and rented there with no problem. I will infome all my friends who travel to stear away from diacovery cars and will hopefully soon be able to talk to my lawyer about putting this on the court as Discover cars did not even repl to my problem

United Kingdom
VW Polo
December 29, 2020

Pros: Nothing

Cons: They are criminals who force you to pay gor unnecessary insurance and illegally keep deposit money and have no customer support or contact details. Total thieving criminals.

United Kingdom
VW Polo
December 17, 2020

Cons: Florina stole my key

United Kingdom
Fiat Panda
December 2, 2020

Pros: Goldcar was nice, but the contact with you didn't allow me to extend the time of the rental.

Cons: counter too busy for pick up

United Kingdom
Fiat Panda
November 27, 2020

Pros: Nothing

Cons: Everything.

United Kingdom
Fiat Panda
November 22, 2020

Pros: easy and quick, very clear all the conditions once we were there.

Cons: the car was fully insured, so they give us a car with scratches and breaks and gear just enough to be safe, no perfect.

United Kingdom
Fiat 500
November 19, 2020

Pros: It was disgust

Cons: Everything

Spain
Peugeot 108
July 22, 2020

Pros: At the pick-up nice guy in the office, quick and correct service. Easy to find, almost new car.

Cons: There was no one when I returned the car on the airport parking place. Than at their office inside, the service was a total miss, two bad humoured women behind the counter, who did not show any will to work or help.

Norway
Citroen Berlingo
April 11, 2020

Pros: Did not try it dur to coronna

United Kingdom
VW Polo
March 26, 2020

Pros: Convenience

Cons: Staff are not friendly whatsoever!

United Kingdom
VW Polo
March 24, 2020

Pros: Nothing

Cons: The price was incorrect they scammed me out of €390 for hidden taxes and insurance! That I thought I had paid for. I waited 2 hours to collect the cars as I had ordered 2 for my family that was horrid as we had a 3 month old baby with us. I asked for alterations to my booking to try to save money but the sales man laughed at us

United Kingdom
VW Polo
March 17, 2020

Pros: Nothing

Cons: Price was not even remotely similar to the quote had to pay £60 not £40 then got tol if we didn’t pay £200 for insurance they would find a scratch anyway when we brought it back and they would charge £600 to my credit card I had booked 2 cars not impressed as we had spent all day travelling and had a 3 month old baby with us.

United Kingdom
VW Polo
February 19, 2020

Cons: The amount I had to pay was almost double at the rental company then what was quoted in voucher.

United Kingdom
Nissan Juke
February 11, 2020

Pros: I didnt

Cons: I felt ripped off with extra insurance and too lo g to receive the car at the airport

United Kingdom
VW Polo
February 11, 2020

Pros: ease of booking on line

Cons: nothing

United Kingdom
VW Polo
February 6, 2020

Pros: Nothing

Cons: Terrible customer service, rude staff, long waiting time, car far inferior to the one we requested which was covered in scratches, hidden fees and unclear policies

Poland
VW Polo
January 21, 2020

Pros: Nothing, seriously nothing

Cons: Worst experience of my life with car rent company. Convincing you that your insurance not work and you have to buy another one 5 times more expensive. Long lines because system doesn’t work etc. to be honest in the end I went to AutoReisen Andy it was perfect in 5min everything done

United Kingdom
Citroen Berlingo
December 17, 2019

Cons: I was forced into taking even more cover. I had took the full cover and was told it was useless and I hat to take it more. It cost me nearly 400 euros

United Kingdom
VW Polo
December 15, 2019

Cons: The agent at pick up

United Kingdom
VW Polo
December 7, 2019

Pros: Just not clear I was under the understanding that everything was paid for

Cons: Just not clear I was under the understanding that everything was paid for

United Kingdom
Ford Focus
November 22, 2019

Pros: I have used your firm a number of times and generally find the staff helpful and friendly and all of the hire companies tend to have similar faults in terms of time taken on the selling of extras.

Cons: Quite a long walk from the terminal and a hard job pushing a loaded trolley up the hill to get to your office. A little too much time spent actually getting the car. The full insurance cover was expensive costing 150% more than the hire of the car.

Netherlands
Citroen Berlingo
October 15, 2019

Pros: Nice car for a nice price

Cons: It took to much time to pick up the car and to return the car

United Kingdom
VW Polo
July 15, 2019

Cons: Lot of extra damage located on the car that wasn't shown on paperwork, had to check car in the dark with light from phone, problem with the car and they wouldn't send anyone out meaning I spent almost 4 hours out of my holiday bringing the car back to be replaced , being pressured into paying more money even though it was a problem with their car. Second car had a lot more damage than report showed also

United Kingdom
Fiat Panda
May 10, 2019

Pros: Nothing.

Cons: Picking up the car was a nightmare. After 20 minutes, the queue had not moved and it took nearly an hour. Also, unfortunately I had not noticed you had put the pick-up time as 10.00. It should have been 20.00. As a result my reservation was cancelled and I had to pay a further 70 euros for a larger car which I did not want. It was the only one they had. Please refund me the 70 euros immediately. Thank you.

Canada
Opel Adam
March 31, 2019

Pros: The attendant was very helpful in making us understand the terms of Goldcar's contract. She was patient and thorough, sometimes seeking assistance from peers who were very helpful. Good team approach.

Cons: some difficulties finding parking area on return.

United Kingdom
Fiat Panda
January 23, 2019

Pros: not much at all

Cons: The hard sell for waiver insurance, and the insistence that it will cost you over £1000 if damage is recorded. The state of the car rented - lots of scratches and marks which needed to be recorded by torchlight before driving away - this makes you nervous about returning the car as you are unsure about the policy of any further marks not noticed at the time.

United Kingdom
Fiat 500 2 doors
December 20, 2018

Pros: Checking the car back in was quick and painless, thanks to ensuring the damage sheet was completed before taking the car away.

Cons: Took over 45 minutes to collect paperwork for car. Was given a completely clear damage sheet and told I would have to come back to the desk if I found any damage. Ordered a Fiat 500 and was given a Dacia Sandero as an “upgrade” as none were available. Just because a car is bigger does not mean it is an upgrade, the car was basic and underpowered. Car had a number of significant areas of damage that, if I had not have brought to the attention of Goldcar, would have no doubt been charged for.

United States of America (USA)
Fiat 500 2 doors
December 14, 2018

Pros: I was charged a Young Driver fee, even though i am 61 and have been driving since i was 16. NOWHERE did it say i needed proof if when i started driving, and i wouldnt have it anyway. Our U.S. licenses state when we RENEWED them, not when we first got them! The Goldcar agent was not helpful at all, nor was their customer service.

United Kingdom
Renault Clio
December 8, 2018

Cons: The additional hidden pointless charges for the “flexi-full” which is more expensive than the actual car rental price. Neglecting the fact we had full coverage (provided by discovery car) And trying to sell us again a full cover insurance for 100gbp....

United States of America (USA)
VW Polo
February 19, 2018

Pros: efficient return

Cons: poor and very, very slow desk service. Expenses added without having been part of the information when renting. Nothing inspired me to rent with you again

United States of America (USA)
VW Polo
January 12, 2018

Pros: nothing

Cons: dishonest, hidden fees, poor customer service, and they charged our card an additional 150 euros for deep cleaning the inside of the car after we dropped it off and the worker had checked it off and signed our contract. NOTHING in the contract states that this is a possible charge and they wrongfully used our card on file without contacting us.

United States of America (USA)
VW Polo
December 1, 2017

Pros: Nothing

Cons: Rude and disrespectful, unqualified people. And a malfunctioning car with a broken engine.

United States of America (USA)
Opel Adam
July 24, 2017

Pros: Return was quick and easy

Cons: rental desk service was a disaster (and it was not the agent fault -who was working hard and trying to handle a very difficult situation in the best of her capabilities. The fault was the whole system: shortage of personal, bad computing system, etc

United Kingdom
Citroen Berlingo
April 12, 2017

Pros: I thought the front desk service was second to none, very efficient and friendly. Unfortunately the same cannot be said about the pick up office in the car park.

Cons: The pick up office in the car park was staffed by people who I can only describe as ignorant and arrogant. On arrival I was told "wait outside your car will be here in 10 minutes". We duly waited half an hour before I went back into the office and was told "your car wil be fifteen minutes". When I pointed out he'd said ten minutes half an hour ago he glared at me and dismissed me with a wave of his hand. The car turned up around twenty minutes after so we had waited almost an hour. Unacceptable!

Most Popular Car Rental Deals

Tenerife Airport South Car Rental
Mini
Fiat Panda or similar
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$22.58 / per day
Tenerife Airport South Car Rental
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Fiat Panda
  • 4
  • 2
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$22.95 / per day
Tenerife Airport South Car Rental
Economy
Fiat 500 or similar
Fiat 500
  • 4
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$23.02 / per day
Tenerife Airport South Car Rental
Economy
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
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$23.40 / per day
Tenerife Airport South Car Rental
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
  • 5
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  • Man.
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$24.14 / per day
Tenerife Airport South Car Rental
Economy
Volkswagen Polo or similar
Volkswagen Polo
  • 5
  • 1
  • 5
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Goldcar
$24.54 / per day
Tenerife Airport South Car Rental
Compact
Ford Focus or similar
Ford Focus
  • 5
  • 2
  • 5
  • A/C
  • Man.
Goldcar
$26.49 / per day
Tenerife Airport South Car Rental
Compact
Ford Focus or similar
Ford Focus
  • 5
  • 2
  • 5
  • A/C
  • Man.
Goldcar
$26.93 / per day
Tenerife Airport South Car Rental
Economy
Nissan Juke or similar
Nissan Juke
  • 5
  • 3
  • 5
  • A/C
  • Man.
Goldcar
$27.28 / per day
Tenerife Airport South Car Rental
Economy
Nissan Juke or similar
Nissan Juke
  • 5
  • 3
  • 5
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$27.71 / per day
The above prices are only approximate and were last updated at 22:09 on 2023-01-28. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax, Environmental Contribution fee.
Rate excludes
The following surcharges may apply: Premium Location surcharge, Airport Surcharge, Environmental Contribution fee, Carbon Emissions Fee.
The cost of the fuel can range from 67 EUR to 212 EUR.
Mileage policy
Mileage is limited in Madrid, Sevilla, Malaga, Sancti Petri, Alicante, Barcelona, Valencia, San Juan, Torrevieja, Denia, Benidorm, Cadiz – Sancti Petri & Aguilas, Cordoba, Malaga, Zaragoza, Pamplona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A novice driver fee will apply to drivers who have held their driver license for less than 4 years.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
The deposit amount will be held on the customer's credit card without a deductible/excess.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.

The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Young driver fee, Novice driver.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:00 - 23:00
Tue:  07:00 - 23:00
Wed:  07:00 - 23:00
Thu:  07:00 - 23:00
Fri:  07:00 - 23:00
Sat:  07:00 - 23:00
Sun:  07:00 - 23:00

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