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TopCar at Tenerife Airport South
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Waiting time very long for getting keys
Pros: Very freindly and knowledeable.
Cons: I rented the car at the south airport and turned it in at the north airport. It was very confusing turning the car in. I did not see signs indicating where to return the car. I left the keys at the return desk but did not receive an inspection or receipt.
Pros: The original car we were given had a problem with the air conditioning. We returned to tenerife south and were immediately given a different car which worked well. The service was excellent
Pros: Drop off was extremely fast.
Cons: We drove into a neigbouring car-park when dropping off the car and had to spend some time figuring out what to do.
Pros: Easy and quick pick up and drop off and easy location by the airport.
Cons: All good
Pros: Easy pickup en drop off at the parking lot. Bigger car than requested.
Cons: Ask for extra insurance fee while we had full coverage from DiscoverCars.
Pros: Quick pickup and return process
Cons: Child seat in poor conditions
Pros: Amazing service. very easy pick up. drop required no check, just left the key in in a box. 10/10 all car hire should be like this.
Pros: Everything very easy and straightfoward
Cons: The service was fine - think our car had a slight misfiring problem but not enough of an issue to change it during the week.
Pros: Speed of picking up car and dropping off was ok
Cons: The car we got was not road worthy. We believe (from the dents and handling) that it had been in an accident and not properly repaired. In side was dirty and stained. The Topcar desk staff at the airport deployed super pushy and intimidating sales techniques and were rude when we did not buy extra insurance.
Pros: Very well
Cons: It was not explained how to enter the large parking lot for dropping off the car, which is why we entered a paid parking lot and had to pay for it
Pros: Staff were helpful.
Cons: Original vehicle not available. Car was dirty inside. Brakes on the car needed to be checked, very juddery. No maps supplied.
Pros: straightforward collection
Cons: external condition of vehicle was poor
Pros: Convenient and quick to drop off the car
Cons: The time taken to get the car was ridiculously long... there were 2 people on the desk and each took over 30 min to deal with 1 customer. I was 4th in line and waited over 1h to get to the desk and then we took another 30 min to get the keys and to the car.
Pros: Good calue
Pros: It was fast. The ladies that helped us were friendly
Cons: Windshield fluid was gone which made it inconvenient with calima
Pros: The dropping off was quick and I received my deposit back within a week.
Cons: Picking up the car, the representative didn't have full attention to the customer, was with her phone in her hands, and didn't communicate well. The car itself was squeaking while riding it, the brake pads were worn out so you could hear the brake disks while braking. Also, the car didn't have parking sensors, making it difficult to park the car safely. The car only had 30k on the odometer but it was worn out and needs some love in order to ride smooth again.
Pros: Very friendly and helpful.
Cons: CAN NOT FAULT THEM. AWESOME SERVICE.
Pros: Friendly staff at both rental desk and dropoff
Cons: Nothing comes to mind
Pros: Easy to find car desk and pick up car
Cons: Rude customer service agent when dropping off. Extra insurance pushed into buying when picking up car. Paid extra for insurance with discover on initial purchase to be told this was worthless as if I had I accident, I would still need to pay top car and then take weeks to reclaim from discovercars. Had no way to validate this at desk
Pros: Fast pick up and drop off
Cons: The car had several external damages that were not mentioned to us. The security deposit would have been 650 EUR or paying a one-time fee of 42 EUR, which was not clearly mentioned in the online booking system.
Pros: Good car with navi with a reasonable price
Pros: Quick pick-up and drop-off, car was waiting in front of the office at pick-up. Baby and booster seats were provided quickly.
Cons: Car had a lot of scratches and small dents here and there, also ~65000km driven rental car was not in great condition anymore.
Pros: I received a car, different from the one that I ordered. Supposedly in the same class, so seemingly no problem. But it felt awkward and unsafe driving. I called TopCar about the issue after two days, and they immediately offered another car, which was really a top car.
Cons: Enourmous queue at the Airport. But, after all it didn't take that long, approx 40 minutes in the the queue.
Pros: Best company on the islands
Pros: getting and returning of the car were fast
Cons: GPS device was quite primitive and useless Windshield was quite dirty from inside, it was not easy to drive safely when sun was shining on the windshield
Pros: Service OK, Car correct.
Cons: Explained Discover cars optionnal insurance is useless... Car was damaged but nothing was noticed on the inventory
Cons: While, Somebody scatch thé car overnight. And topcar take our money from deposit, but nothing, like document And facture dont send to us. And Now,Štoll, i havent aby document.
Cons: I paid for full car insurance with my rental car. When I picked up the car, I was told that this insurance is not accepted by the rental company and if I want to have valid insurance, I have to get insurance again. The money I paid to you for full car insurance is money wasted. Very disappointing. For this reason I will not recommend you anywhere!!!
Cons: The car had no washer fluid.
Pros: Quick and no hassle
Cons: Car could have been more powerful for mountain driving
Pros: Quick and easy
Pros: Terrible, would not book with them again.
Cons: Over 2 hours to collect car, they should pay compensation.
Pros: Rear tyre low pressure
Pros: Fast, easy, friendly
Pros: Everything was straight forward.
Cons: We had to wait 10 minutes on the baby seat, but overall perfect service and brand new car
Pros: Car gave no problems
Cons: Very high mileage with many scratches and small bumps - little interest in identifying them on collection
Pros: They were quick and efficient. Unfortunately, quick and efficient at ripping me off though.
Cons: Topcar were poor. They charged me €50 to ‘upgrade’ the car, without my consent, check what you sign. The “upgraded” car was an absolute piece of garbage, sounded like there was something loose in the engine, service light was on, and there was no space for our cases. We were told it had a full tank, when in fact it had 1/8th of a tank of fuel.
Pros: Great price and friendly staff
Cons: Car wasn’t clean inside, windscreen particularly very dirty, gearbox was very worn, front windscreen washer not the was empty at pickup which made driving first day difficult
Cons: The car we got wasn't what we ordered and there were no staff at the pickup point to challenge. We had to go back the next day to change it. There were also no manuals for the cars. There should be staff available when collecting cars.
Pros: Reasonably straightforward
Cons: 650€ risk
Pros: The overall service was good, car was in good shape when speaking about motor and breaks.
Cons: I had to pay Insurance twice, once for discovercars during booking and second time when picking the car, little unfair.
Pros: It was fine, overall ok
Cons: Not very flexible with the choice of the car
Pros: Speedy and friendly.
Cons: Couldn’t find clear instructions for returning the car.
Pros: New and good car for trip
Cons: At first, Was not so easy to find where to park (give back car) in Tenerife Sur airport parking place. But its a problem of airoport infrastructure.
Pros: Car dropping is fast and you have immediate response about all is ok or not.
Cons: Car was smaller than I requested. Kia stonic instead of renault megane
Pros: Pickup was very fast and easy, I received a better car than expected
Cons: Car was missing driver floor mat, documents (car registration and insurance. I wonder what would happen, if I was pulled over by the police).
Pros: Ease of picking and dropping the car.
Cons: Booked for Volksvagen Polo but got inferior car Hyundai i10
Cons: Everything's fine
Pros: New car and quick drop off.
Cons: We get ordered child seat day after we rented the car.
Pros: Everything was great! No queue for the desk unlike all the other big, expensive rental companies.
Cons: We got no help to install the child seats. Even though we asked four different rental agents they all said they didn’t know how to install it. After almost a hour we gave up on one of the seats and changed it to another one. Then we still struggled with no help for way to long time.
Pros: The car had quite a few body work damages but Topcar were aware of these.
Pros: Friendly and efficient.
Cons: Car had several dints and a significant area of scratches on front bumper.
Pros: Quick and easy
Cons: The car was full of
Pros: Easy and undertandable paperwork and fast service, friendly staff. We received a bargain deal with full coverage insurance and didn't get any additional hidden expenses.
Pros: The front desk lady ( not at the pick up station) but the one that type the contract, make the Paiement… she was AMAZING! SHe is the reason of my score. The vehicle I got was really nice so for that thank you
Cons: The representatives at the pick up vehicle line were not really welcoming. Not even a hello. They look at you and wait until you ask something. No one took me to the vehicle to show me anything. They just said parking spot 32, you have the keys? I replied “no” And then they handed me the keys… same thing for the return. Plus the contract wasn’t accurate. The vehicle had 3000 miles more than on the paper. And they gave me the gasoline on 1/8
Pros: Fast, easy to use
Cons: Too busy at the drop-off location. Spent lots of time waiting for others to park and load/unload.
Pros: Der er ikke noget der var acceptabel
Cons: Utrolig dårlig service hele vejen igennem
Cons: Very slow pick up. Long line, inefficient process. They asked to fill up a paper with name and address, which they entered in the computer. They should gather that info when the reservation is done, or at least have the people waiting in line to fill it up to gain a little time. We didn't like how they offer the 500 deposit telling you a little scratch can cost up to that, but then if you dont want that, you can pay the insurance; and then the car was full of scratches. I wonder who is paying it
Pros: Friendly and efficient staff
Cons: Too long queuing at the rental desk
Cons: Car was not powerful enough for the very steep hills in Tenerife and for 4 adult passengers. This could have been pointed out to us at time of collection
Pros: quick and easy
Cons: I have to leave the review by the 25th of December, yet processing of the deposit refund will take up to Monday the 26th of December, so if anything goes sideways I'll have no option to comment on this. Od say it a huge oversite if not a scam.
Pros: Car almost new, very clean, but a bit small for 4 adults...
Cons: I didn't like driving that car : there are times when the steering feels strange, and not quite reliable... The automatic gearbox doesn't work properly, and the cruise control is difficult to set... All in all, I would not drive a similar car again.
Pros: Quick pick up and drop off
Pros: Speed of getting the car
Cons: The car had scratches in many places the representative said just take pictures of the scratchesThey did not tour the car with us and note down the scratches as proof it wasn't us.
Pros: Car equipped with all modern systems. Nice driving. Good value.
Cons: Painfully slow checkout at the airport. Dropoff instructions written in poor English caused a bit of confusion.
Pros: quick and easy
Cons: not really, only car had abit weird clutch, but got used to it
Cons: the type of reserved car was not available.
Pros: Easy and speedy experience.
Cons: The fact that they tried to sell me an insurance I had already bought.
Pros: good efficient service
Cons: slightly tricky to find the car in the dark. given keys at the terminal and then left to find car. no one was there to check the car over with us for existing damage
Pros: Everything was escellent.
Cons: A few instructions on how the vehicle works would help. EG how to start it! They did help once asked.
Pros: Free baby car seats
Cons: The car was not perfect condition: big mileage, poor car equipment, very bad wipers, seats with stains, poor condition baby car seats.
Pros: Super , in terminal Office. New and clean car
Pros: Pleasant staff
Cons: The car was disappointing. Well used, underpowered, dirty inside windscreen, one reverse light was not working. The car did not compare well to cars I have rented with other companies very recently in the same category. Top Car = Crap Car.
Pros: Very good staff service, and offices easy to find.
Cons: The car was very scratched and not clean when I received it. The day of handing the car back the battery was dead and the service light on the dashboard, so the car was not kept in good condition.
Pros: Staff at Tenerife airport were very efficient and friendly
Pros: friendly and helpful staff at the collection/ return centre
Cons: High mileage car in poor condition
Pros: Car was new and clean. Had a reverse camera and side lights..
Cons: There was a charge for the deductible at the beginning of rental, and not just a blocking if amount. I returnedvthe car in time over 24 hours ago, and this amount was not yet rturned.
Pros: The car was great! it needed an oil change and it kept reminding me of that, but that wasn’t a problem.
Cons: The tires kept losing pressure.
Cons: car had a few dents and srcaches and half tank of fuel.
Pros: car ok
Cons: Queuing for an hour at the rental desk with only one agent on duty.
Pros: The agents were very friendly. The pick-up and drop-off were very convenient and hassle-free
Cons: The car had rain stains inside and quite some dents all around. But in general, it was a very good car for the price I paid.
Pros: Once you purchase full insurance everything goes smooth.
Cons: Quite old and worn-out car... not sure if it had to do with the fact that I purchased full insurance, but the car was quite old and with a lot of dents and scratches.
Pros: No lineup at the counter, I had car keys before the luggage even came on the belt. Perfect location of the car rental kiosk.
Pros: All good, nice and easy rental without extra stress. Car was clean.
Pros: Good price nearly new car and easy to arrange
Cons: Car under powder often struggled pulling away up hill. Car smaller than expected. Not happy it cost me an extra £38 even though car was returned in top condition.
Pros: I got a car
Cons: We didn't get candy. But I survived
Pros: Great company to deal with and nice car
Cons: Nothing else
Cons: insurance was not clear, i thought id paid for insurance
Pros: Agents so slow on collection
Cons: Waiting time, dents and dinks on car
Pros: Price and small deposit
Cons: Didn't know when I receive deposit after car drop off
Pros: Quick and honest, no issues with deposit, returned quickly.
Cons: The car was in poor cosmetic condition when we picked it up but I am pleased that there were no attempts to pin the blame for this on me. Other car companies will blame you for damage you didn't do. Got the deposit back very quickly.
Pros: Free upgrade to next category and brand new car
Pros: The lady at drop off was brilliant, so helpful and reassured me by refunding deposit immediately. Great service.
Cons: The lady on pick up was not too friendly
Pros: Quick and efficient service
Cons: We had no problems for the week we used the car and therefore no issues arise for us.
Pros: Location of pickup. Quick pickup and drop off.
Cons: Was a little uncertain about the process for recording marks on the car at pickup . Advice was to take photos / video of any on pickup and that could be used on drop off. Worked fine it just was not said upfront without asking so I may have gone off without doing this. On return I was asked about a marking and needed the video .
Pros: The car and and the drop off process
Cons: The personnel incapacity to point me in the direction of the parking, the incapacity of speaking english
Pros: Agents picking up car were efficient.
Cons: The car had issue with fuel gauge which caused me to have to put in additional petrol on return. Agent at drop off not interested also have emailed complaint with no reply.
Pros: Virtually new car, nice drive.
Pros: It was a completely new car, only 800 km, so probably I was the second person renting it.
Pros: no fuss collecting or dropping off the car. New and clean car. Child seats!and second driver included great value.
Cons: You need to sign the form which lists the damages on the car before actually seeing the car. There were no damaged listed on the form, but the car had quite a number of damages. This is usual in Spain but legally it’s not ok.
Pros: Good value for money in general, and they did not try to sell an additional insurance as most other rentals do.
Cons: The car needed a service when we got it.
Cons: Picking up the car,we had to wait 1.5hrs in the que.
Pros: Ease of dropping the car back off
Cons: Car rental agent wasn’t clear about where to collect the car from and it took a lot of finding which isn’t ideal with two young children at 10.30pm!
Cons: Car was a little old
Pros: everything worked
Cons: car service needs
Pros: Auto nám poslúžilo :)
Cons: Od začiatku svietila vymena filtra a aj vymena oleja.
Pros: Good servicie
Cons: As good a rental company that I have used.
Pros: Not expensive, quick pick up and drop off and location close to terminal
Cons: The Car. There were lots of quality models in the topcar parking area and I was given a Dacia. Frankly the car should have been scrapped. The car was shocking.
Pros: friendly staff
Cons: the car was very old with 90,000 miles on the clock, there were various things that didnt work well such as the door mechanism and the gearbox. lots o scratches and dents
Pros: Friendly representatives and were very easygoing about switching the cars
Cons: We had to switch cars 2 times, first because we were put in a very old car, second one because of a tire issue. Third car was ok, older model Citroen C3, but also not really well maintained.
Pros: Customer Service very easy to contact and iron out any problems.
Cons: the car had a little problem with return speed, to give the retern speed
Pros: customer service provided by local representatives
Cons: Process of picking car is confusing, how can You rent car not knowing what kind? What do you pay for? We were really disappointed with car we been provided. Definitely felt overpriced for what it was. If we knew better we would happily spend more to acquire something better. Car was not only terrible but also obviously after some kind of accident. There was definitely lots of negatives and not much positive about this renting experience.
Pros: Definitely recommend
Pros: Better than others
Cons: Long Queue, car wasn't check on check out upon my paperwork.
Pros: The drop off service was good.
Cons: The awful queue at the airport.
Pros: Efficient drop off.
Cons: Would have liked car I ordered.
Pros: Highly recommend. Easy to lift the car and easy to drop the car. Staff very helpful and friendly.
Pros: Hassle free process from start to finish.
Cons: Everything was as good as could be asked for.
Pros: Staff were friendly
Cons: Airport kiosk understaffed - TWO HOURS to collect keys to a hire car is unacceptable
Pros: Staff were great and very efficient and quick
Cons: Car had marks on it but it wasn’t a problem
Pros: Very fast pickup
Cons: It was all good
Pros: Very efficient
Pros: They explain all simple and fast.
Cons: It was a bit line to the window when I was picking up the car, spend around 15-20 minutes in the line.
Cons: The time waiting to pick up car ... long line up..over 1 1/2 wait time.
Cons: the queue at the airport was around 90 mins to collect the car *The first car they gave me was filthy and totally smashed up *The second car was leaking and full of water *The third car was passable but not full of fuel as per their policy
Pros: I was extremely disappointed
Cons: The lack of care
Pros: The marks on the car were easily recognized.
Pros: I didnt like anything.
Cons: I didnt like anything. The car had used to metal brake pads… driving in the mountains very dangerous. The queue for the car was 2 hours almost so we got late for last dinner. Not helpful.
Pros: Quick and easy
Pros: Friendly personnel.
Pros: Very good service, will use them again !
Pros: Easy and fast.
Pros: The kind woman behind the desk.
Cons: The car that was parked in front of my car.
Pros: Service was good
Cons: Car and condition not as expected
Pros: Fast pick up and drop off
Cons: Bit expensive
Cons: It took 1.5 hours to pick up the car even with 4 agents processing customers. This today unacceptable for what is a simple process that could be more automated, so either the agents were simply incompetent or there is some more fundamental wrong. I will NEVER use Top Car again
Cons: It was difficult to locate the rental desk as Topcar was not displayed at the desk
Pros: good value for money for the car I wanted
Cons: quite slow at the desk
Cons: I want to know why I was charged over 100 pounds
Pros: New Rent a car in perfect condition
Cons: Quick and easy on both pick up and drop off
Pros: No nonsense rental and highly competitive price.
Cons: I was a bit unsure about the system of taking car without checking it over with a rep but they said take pics. When I took it back they didn’t check while I was there, but deposit went back on my Amex in less than 2 days.
Pros: Location of rental offices.
Cons: Quality of rental car . Clutch was terrible, drivers rear tyre was in a poor condition and borderline of being safe to drive. Collected car in the dark with no member of staff situated locally.
Pros: Ease of service
Cons: Queue at desk for car pick up
Pros: I had an issue with the car is rented, when I dropped it off they were great, quick and provided an upgrade.
Pros: Open till 23:00. Cars were very clean inside out.Agent had a good spoken English (I didn’t speak Spanish)
Cons: The car provided was smaller, than promised and all scratched around, but I wasn’t told to take pictures on pick up. Luggage didn’t fit as described, hence they have had to give me an actually matching car size wise. That one again had some scratches I wasn’t told about, but I have taken pictures anyway. Child seat wasn’t available although requested online, but booster seat was last one. Excess fee is stupid high, therefore had no choice but additionally to buy excessive insurance in order to.
Cons: I did not receive back the initial deposit.
Cons: Staff on arrival were rude and unhelpful. When leaving it improved
Pros: The process of picking up the car was quick.
Pros: Good condition of the car.
Cons: No choice to choice to pay £ or €.Charge deposit from the bank account straight away. Deposit should be frozen or not taken from the account !
Pros: El servicio fue extremadamente bueno, los agentes fueron muy amables
Pros: Clean car, good price
Cons: Deliverance was Quick.
Pros: Dropping off the car was really fast and easy
Cons: Agent behind the pick-up desk was hard to understand, was constantly distracted, only talking to her colleagues and was very slow. We had to sign for the current damage on the car before even seeing the car
Pros: Car was rapidly changed following a brake issue for a new car (literally new) which was great for the end of the trip.
Cons: 1. Agents unresponsive: impossible to find at dropoff, didnt know what to do with the keys, no representative available at the airport. 1h long queue at pick-up to get the keys and the car. Very difficult overall 2. We had a car with a break issue... we had to go change it mid way through the trip 3. The car was definitely not powerful enough for some of the uphill requirements of our stay..
Pros: They did try to amend the problem but had limited stock at pick up, which is understandable.
Cons: Car was in the same group we ordered, but much smaller in size. We had problems fitting everything in to get to our airport.
Cons: 76000 km. Very old car. Not satisfed
Pros: Everything was fine
Pros: Very easy to the point, does the job and brilliant to use no hassle at all.
Pros: easy pickup and drop off
Cons: waiting for service in the office
Cons: Queued for over a hour to pick up car. Still waiting for deposit to be returned 4 days later! Condition of outside of car dents and scratches.
Pros: How fast and no-bullshit was the process.
Cons: Didn't know that we first have to get the papers for the car at the counter inside airport terminal.
Pros: We had to change the car due to a fault in the vehicle, changeover in less than 15 minutes, no fuss or questions, We were given a larger car due to no mid size available. Great to deal with thank you.
Pros: IT WAS CHEAP. EASY TO FIND AT THE AIRPORT
Cons: THE AGENTS WERE GENERALLY DISINTERESTED. THE CAR WAS DAMAGED IN MANY PLACES WHICH WAS STRESSFUL AT PICK UP AS IT WAS DARK AND HARD TO SEE ALL THE DAMAGE. I TOOK PHOTOS BUT THE AGENT WAS NOT INTERESTED WHEN I INFORMED HIM OF THE VARIOUS DENTS, BROKEN NUMBER PLATES AND MISSING REAR WINDSCREEN WIPER ETC. FORTUNATELY I GOT MY FULL DEPOSIT BACK THE LADY, ADRIANA, WHO I LEFT THE CAR OFF WITH WAS HELPFUL, UNLIKE THE OTHER THREE AGENTS AT TOP CAR.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
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