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Surprice at Tenerife Airport South
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Car (Fiat Panda Hybrid) was really clean and new. A bit underpowered (could not keep 120km/h on the highway steep slopes)
Cons: They don't have a desk, you solve all issues with a woman on a bench. She was indeed professional and friendly. At checkout there was nobody, so I had to leave the keys in the car, which feels a bit uncomfortable if you don't have full insurance. Overall I was satisfied, I have been treated well, but the renting process felt a bit awkward. I think I would rent again from Surprise, as the price was unbeatable.
Cons: It's a tricky price on site!
Cons: Return of the deposit doesn't happen in front of a customer. Communication with agents could be better
Cons: Car was a little bit weak, and small but this is what I paid for. Next time will pay for a stronger one on Tenerife's hills!
Pros: Acceptance of thedebit card
Cons: The price did not include the mandatory insuance fee. So the price at the invoice (suprisingly low) was not final.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, boarding pass.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle. In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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