Record-go at Tenerife Airport South

Pros: It was my first time renting from Record -go, I was impressed by the service I received.

Cons: The service was hospitable and efficient.

Pros: Car had buckled wheel on collection

Pros: Every member of staff that we met have a sufficient knowledge of english

Cons: I was told that if I don't have a credit card that I have to pay extra and that it is in terms of condition. That was a different information from what I have had in application of Discover cars.

Pros: What company wery bad

Cons: Trap for people , ( about credit card) on order inaf debit card , but when need collect car asking for credit card.And later costumers pay mach mor money. Sad

Pros: The Drop-off agent Shana was very nice and helpfull.

Cons: The Pick-off agent, did not made us comfortable when we were granting the car deposit. Agent could have been nicer and calmer when explaining us that we were performing a deposit and not a payment.

Cons: Provided a car (Kia Stoic) which was not consistent with the car class booked (Jeep Renegade)

Pros: Fast drop-off

Cons: They don t accet debit cards as collateral even if debit card has the option needed.

Pros: price reasonable and easy to collect the car

Cons: wrongly input my email address therefore cannot receive the contract

Pros: Did what was required

Cons: Nothing

Pros: Nothing

Cons: Service managers

Pros: Nothing much

Cons: Long wait at collection, unclear instructions for how to find rental area, incorrect bay communicated to find car and all staff had gone home so no help.

Pros: Good car and easy fast drop off

Cons: Too long waiting in the airport office que.

Cons: Sokkal kisebb autót adtak mint amit rendeltem, de azt mondták ez hasonló.

Pros: Good service pick up location

Pros: Simple pickup with no hard sales push on additional insurance cover etc

Cons: No hard copy of contract

Pros: Brand new car low km , full extra

Cons: Nine

Pros: Fast drop-off, fast deposit return.

Cons: Waited for an hour to get the car, people skipping the line to get car served no problem.

Pros: niets

Cons: dubbel betaald samen met discover car

Pros: Drop off was quick and easy

Cons: Agent who gave us keys was rude and not helpful. Didn’t want to answer my questions keep mentioning to read terms and conditions

Pros: They said that I didn’t have a credit cards.

Cons: The person that was in charge was super rude

Pros: Honestly it was all pretty easy.

Cons: Did not get the car I booked and ended up with much smaller car.

Pros: Still waiting for fuel deposit that I've paid on airport £59.04. Did have any information on your website I will have to pay something like that anyway. I had to pay for child seat extra over £60 for 7 days. Nobody said anything about that as well when I have added it to my rental.

Cons: Still waiting for fuel deposit that I've paid on airport £59.04. Did have any information on your website I will have to pay something like that anyway. I had to pay for child seat extra over £60 for 7 days. Nobody said anything about that as well when I have added it to my rental.

Pros: Rude and unhelpful

Cons: Damaged and dirty car inside and out

Pros: Excellent service, the agent was really helpful despite long queues due to storms. Car was great condition, picked up at airport.

Cons: Nothing

Pros: Picked up dirty car, probably right after ankther customer, at the drop off was accused to have damaged the car, after showing pictures was let go…

Pros: Excellent value for the money

Cons: There was a very long line to pick up the car.... I waited almost an hour.

Pros: always good service

Cons: waiting at the kiosk to collect car keys took a while because some people hadnt pre booked, they should have one queue for them and the rest prebooking

Pros: The full cover, for accidents

Pros: The speed...mind I did see big queues at the desk when I returned to airport

Pros: Palautus oli nopea

Cons: Autovuokraamon perimät erittäin suuret lisämaksut!!

Pros: long time to pick-up in airport.90 minutes.Two reasons:long line from peoples and very old system to receive car.

Pros: cheated me with the mandatory insurance. car rental 175eur mandatory insurance 200eur

Cons: the whole as is

Pros: 64k on the clock but it was fine - just what we needed

Cons: Would have preferred a smaller car which is what was requested.

Cons: I didnt like the insisting behaviour of the employee trying to push me to purchase the additional insurance. Even though I had full cover purchased from Discovercars, the employee implied it wasnt sufficient, which sounded as misleading.

Pros: A booked but never picked up car after seeing how crazy roads where

Cons: No contact

Pros: Drop-off procedure first class

Cons: Queue for collection despite three agents was long.

Pros: Friendly staff

Cons: Queuing for car pick up. Car had very high millage.

Pros: Ease of collection & drop off...easy fuel and damage policy. Cars are a little older/dinged so they are less precious about drop off.

Cons: Nothing much really

Pros: Easy drop off at the airport terminal.

Pros: Always very efficient..

Cons: None

Pros: Easy pick up but the car had a big dent in the side

Cons: It was the further from the teminal

Pros: Quick and helpful service.

Cons: N/A

Pros: Not much

Cons: Tried selling extra insurance even though we had paid for it already at booking. Car class not as described. Booked an suv and were given a hatchback.

Cons: Very unimpressed at the misleading information about accepted forms of payment. Although accepted, you need a credit card or have to pay extra insurance, more than doubling the overall price. Yes this information was stated but in a misleading manor.

Cons: Block on credit card not cleared quickly

Pros: Price, convenience and speed of service

Cons: The car (DR) lacked a bit of torque for the Tenerife terrain

Pros: It was a terrible experience

Cons: It took over two hours for the three agents to get through the queue of people and collect keys for the car. Absolute disaster of a service and no apology from the check in agent. Worst car hire experience I have ever had.

Pros: Nothing

Cons: Terrible experience, I booked a car that was supposed to be able to rent with a debit card, however at the desk they started saying I can’t pay with my Revolut debit cause it is a virtual (it was clearly a physical card I handed to them) and not only they didn’t give me a car but also charged my card with a non refundable desposit (interesting how they can charge it if they don’t accept it as a payment method). Thankfully I could block them otherwise I’m sure they would have charged the full amo

Pros: Cheap

Cons: Car engine was really bad

Pros: Very easy and good value. Got an absolutely top spec lovely car. More than expected. Staff easy to deal with.

Cons: Wait time for keys was near 1 hour.

Pros: Nothing

Cons: Late collection and drop off and excess charges made at the beginning of the hire.

Pros: Polite, friendly, didn't argue when I said I had 3rd party excess insurance. Pick up was at the airport, not a transfer bus.

Cons: gave me paperwork for wrong car, luckily we spotted the number plate on keys did not match paperwork before walking away. they fixed it quickly however. Queue was a bit long.

Pros: Accessibility, clearity of the proces of picking up and dropping off.

Cons: I didnt really didnt like anything but if I could suggest a thing it would be to improve the time to get to the RecordGo drop off location. Since it is last in line, I had to wait behind people searching their own drop off point which took the most time. The drop off itself and the car inspection was really fast as people were ready to collect / inspect.

Pros: Drop off was better than collection

Cons: Drop off, lots of mistakes, different car provided, slow.

Pros: Nothing

Cons: Everything

Pros: The car was literally new - only 600km. We got the 7 seater we have ordered.

Cons: The pickup was horribly slow, both at the register and when actually picking up the car. The agent did not know where the car was, and we had to find it and show it to the agent in order to get the keys. The car had assistance settings that could not be changed and was highly inconvenient to drive (albeit being new ).

Pros: Rapide

Cons: Imposer une assurance alors que nous l avons déjà avec notre carte bleue sous prétexte que c est une carte de débit, comme la plupart des cartes de crédit en France !!! Écrit en tout petit en bas du contrat

Cons: Listed as Ford Fiesta but ended up with a dr brand car to bug for our requirements

Cons: Ruiten dienen buiten en binnen gereinigd!

Pros: Nothing, will never use again.

Cons: Waiting 2 hours in a queue with a toddler, wishing I just jump s on the transfer to hotel instead. Absolutely horrendous.

Pros: Hitrost vračila avta.

Cons: Delovni čas za vračilo bi moral biti 6.00 -20.00.

Pros: Very good service

Pros: Easy and professional

Pros: We arrived late into Tenerife South Airport, record go stayed open late for us. We had our 4 month old daughter and over an hours drive to our hotel. I can’t thank these guys enough. Samuel was amazing and helped us to the car with our luggage and fitted the baby seat (I hope I’ve spelt your name correctly) We used a different company the previous year at the same airport and it was a complete nightmare and a scam! Make sure you use these guys :)))) Thanks Mike

Pros: The pick up inside the airport

Pros: Short queue in airport. Better quality car than expected. Record & Go rep sorted the problems promptly and with a smile

Cons: Car hemmed in, had to wait for someone to drive other rentals away. Signed for full tank but empty when collected/Not v clean/Tyre pressures low.

Pros: A professional company who gave us an upgrade. Nice new cars, great desk staff and helpful attendants in the car park for pick up and drop off. I would definitely use them again

Pros: friendly staff

Cons: SUV given instead of compact car ordered. 1.5 hour wait in queue at collection desk

Pros: Price, good client service, good and modern car

Cons: long quu at counter for pick-up car.

Pros: Very friendly and efficient.

Cons: Taking the fuel deposit €100, out of my bank and waiting up to 4 weeks from it to be returned. 😠

Cons: I didn’t use the car. My flight delay one day And they cancel my reservation. Your company didnt refund my other days of price. I paid discovercar that i didnt use. So i have rented from another company.

Pros: The queue in the airport moved promptly and pick up speed was good.

Cons: Unfortunately, a lot to dislike in regards to RecordGo. I was very prepared to have a €1200 deposit held on my card but in no way prepared to have a further €100 charged fully off my credit card for a fuel deposit... Laughable really as the car we had would of taken €60-65 to fill from empty. The car inside was nice and clean but sadly the outside was filthy! Looked like it had been in a sand storm and the wheels had looked like they'd never been cleaned from new... Coated in brake dust!

Pros: Nice car

Cons: Too long pick up speed!!!!

Pros: Nice staff (thats if you greet them friendly, if you moan about wait time you gonna get slower service) they human, not their fault RecordGo processes are 10 years out of date! Fair price, great car. Easy, quick drop off, so all good!

Cons: Record Go has unnecessary long waits to pick up cars, 5 people ahead of me in queue, 2 agents working yet still was 45 minute wait! Nice enough agent lady, but alot of faff to get keys due to paper processes. Come on RecordGo, update your check in process and you will be most popular choice by far!

Cons: It took 3 hours to get a pre booked car that was then blocked in by two others so then had to wait another 45mins+ to get a different car as they had lost those keys.

Pros: The assistant at the rental desk was very pleasant and professional

Cons: The email instructions sent us to completely the wrong location at the airport, to catch a shuttle bus to the office, when the office /rental desk was actually in the airport. There was then a very long queue (90 minutes) to get to the rental desk.

Cons: Lange tijd bij ophalen , wel bij alle verhuurders.

Pros: They were brilliant. The agent I collected from in office was so helpful and friendly, really great.

Cons: The shuttle bus from airport took a while I think roadworks. Dropping the car off, they were ready for me, really helpful and efficient. Best car hire experience I’ve had.

Pros: Good car, friendly staff

Cons: Bit of a faff getting to it, shuttle took quite awhile to arrive.

Pros: The drop off was fine I guess

Cons: The service terms were muddy, the car I'll suited to the conditions. It was way more expensive than advertised and the staff were short tempered and unwelcoming

Cons: The car they are renting (minicrossover) is not suitable for the terrain of the island (Tenerife)

Pros: Really friendly and efficient.

Pros: The Car have to many demages Outside

Cons: You have to go there by bus provided by them, but it takes time to wait for this bus and the same after drop-off - you have to wait for the bus and also have to wait for some other people to drop-off their cars so they have full bus of people

Pros: Competitively priced vehicle.

Cons: Finding the location of the bus to take us to the rental site.

Pros: A large rental company, the procedure for handing over and accepting a car is well organized

Cons: There was no radio antenna in all cars. This is weird

Cons: Car was supposed to weight at airport, there was shutle in stead. I lost to much time to deal with that

Cons: Record go Mobility - Tenerife Sur is a real scam. Online price: 199.98 EUR at this webiste; but the real price: 460,68. You have to be very careful there, because they add an insurance to the contract that you never asked for and makes no sense, but costs 260 EUR for 11 days. By the way If you needed insurance, you can buy it online for less than 7 EUR per day!

Pros: The car was good

Cons: Not open 24/7. Didn’t keep my reservation although I informed them that flight was delayed and they forced me for an upgrade. They lied that fuel tank was full and they didn’t check it before they hand me the keys

Pros: The car was ok and dropping off was easy.

Cons: The wait was well over an hour possibly two to pick up the car - only two agents serving and were taking a long time. Wouldn’t use again based on this.

Cons: The car had a big scratch on it that luckily I noticed and had to inform a member of staff of before we left, lucky I checked the car over first

Pros: quality car

Cons: the additional charges that you have to pay to get the car

Pros: Hungarian employed, I can speak with about the problems.

Cons: I'd never choose again. I paid full coverage for Discovercars.com, but I was informed by Record-go that they didn't accept it. Therefore I need to pay more at picking-up than the renting and full coverage were at Discovercars.com. Shame! The car was a DR... instead of Opel Corsa (with the weakest engine).

Pros: Jobb autót kaptam

Cons: Nem volt

Pros: It was fast and efficient. It was a bigger car than I expected

Cons: They tried to sell me additional insurance and the car was not very clean

Pros: Berta fué muy maja y nos explicó todo muy claro y sencillo además fue muy amable

Cons: La llave del coche no hacia buen contacto lo que dificultaba la conducción y puesta en marcha del coche, además una de las ruedas se deshinchó un poco de acuerdo con lo que el ordenador del coche decía la llevamos a hinchar, la hinchamos como las demás y el sistema de abordo del coche seguía diciendo que esa misma rueda estaba baja, además el coche en las cuestas se ahogaba y no tiraba muy bien.

Pros: the transfer from and to the airport was efficient

Cons: the lack of clear information on the discovercars website regarding the amount paid on record go...as I was forced to take out insurance to remove the car, the cost was €150 more than what was on the discover cars website

Pros: The guy who served us was incredibly helpful, giving advice about where to go and what to visit in the area we were staying. Super friendly

Cons: They could of done with maybe 1 extra staff member on the desk serving as it a little slow during check in

Pros: very nice kind was very happy

Pros: Quick deal, everything explained, quick refund after drop off the car

Pros: Great value for money, car was in good condition, a few left over trash items, but nothing too bad. For the price it was a tremendous value and would use them again.

Cons: A little far from the airport, but not too bad. Took quite a bit of time to check in, that seemed very long. Still good value though.

Pros: Perfect service

Cons: Fraudsters. The company manager wanted to blame me for breaking the car body, which I did not do. The deposit on the credit card has not yet been unblocked. The car was Chinese, and I ordered a Ford Fiesta

Cons: They ware nagging me for buying additional insurance although in the web search the insurance was clearly included. There was no car that I have picked on the website. Record-go gave me the Chinese knockoff car "Dr" which was big, clunky, used too much gas and has not enough power to move around hills of Tenerife. Car was leaking windshield fluid which made it impossible to clean the windshields and had issues with dipped lights (they were not working) as well as internal lights (not working)

Pros: price, car

Cons: rental agent, I was confused about deposit payment methods and amount, insurance conditions given did not match the conditions i was given from discovercars.com reservation papers

Pros: No problems, quick service

Cons: Level of English language, could be better

Pros: The size of the car as I expected and needet

Cons: the transfere between the airport and and the office wasent so easy form me, because I am a surfer and they didnt have a bus where I could fit my equipment... the time I spent in the office was soooo long. And they dindt have roof rack for rent. It is strange because Tenerife is very popular place for surfers and windsurfers

Pros: They had the best deal at the time of our booking. Didn't take the extra insurance and they didn't try to upsell. Fair documentation of car damages before pick up and no tricks that you can sometimes experience in other countries played to get extra money od you.

Cons: The location is about 10 mins from the airport and the shuttle bus runs about every 20 mins so calculate extra time in.

Pros: They didn't try and make a charge up when returning.

Cons: No organisation is the main issue. The reception to collect is unorganised with people pushing in front of each other. The time taken to go through the paperwork to receive the car is lengthy. The car model was nothing like the one we wanted. We were 'upgraded' but the car was nothing like the smaller one we requested. When asked to not upgrade, I was told I'm having the upgraded car anyway as the one I wanted was no available. Upon return of the car you wait 30+ mins to go to the airport.

Cons: I was charged twice as much as I was supposed to pay

Pros: Car was practically new and clean

Cons: It’s off airport and the shuttle drivers are miserable. On the way back there was a mad rush for the shuttle causing arguments as everyone couldn’t get on. This would really stop me from using them again despite the great car. Needs more organsisatoln

Pros: Service was absolutely awful, flight was delayed we arrived at 21:50 and there was no shuttle bus waiting for us as the office closes at 2200 with no exceptions.

Cons: Lack of customer care

Pros: New car, clean car, easy check out

Cons: 3 hours waited for airport transfer

Pros: Good value

Cons: Took about an hour between queueing and dealing with rental agent. Rental agent took calls while dealing with us. There was no obvious queue - people were just standing around - the rental agents weren’t advising people what to do. We submitted all our info online prior to the rental and had to write it all out again by hand on a piece of paper. Never came across a more inefficient car rental company. Will never go with ye again.

Pros: They price was different when i went there to collect the van plus they guve me different car and i paid 100 pound deposit but they refund only £82

Pros: Friendly staff

Cons: Took too long to check car out No contact number We were responsible for paying if car broke down

Pros: The first agent was very nice.

Cons: The agent where we dropped of our car was not so friendly and listening. The conditions on the phone were different then they told us in person.

Cons: Big deposit, do not accept Apple Pay, inflexibility (if you want to extend rental - you have to drive to their office 🤦‍♂️)