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Turisprime at Tenerife Airport South
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: No air conditioning which I paid for... A bit weak engine for a trip to the mountains
Pros: Good service
Pros: quick once at the office
Cons: long lines when transfer buses arrive
Pros: No frisk drop off
Cons: Defect photos over email - you can't see a thing. Better manual on paper with representative.
Pros: Good care by person behind the desk
Cons: The car was what we booked a hundai i20, but very basic, weak engine (struggled with the slopes in Tenerife). The windscreen's blades were useless, I had to clean and still they just smeared the water not removed. The rearview mirror was cleaned with something that left a stain, I had to stop to clean myself after pick up. The baby car seat was very dirty and worn, missing parts, but I was told the other car seats have got soaked with the rain, so I had to drive back the next day for an exchange
Cons: Had to argue with agent in order to get the car I had reserved (compact / hatchback) - agent insisted they could not give this to me and wanted to give me a combi car which would not have been suitable for small mountain roads / tight parking.
Pros: Very good experience. The agent didn't try a very hard sale of extra insurance. Just asked politely and took one no for an answer.
Pros: The speed of resolving vehicle pick-up and return. There are no hidden costs.
Pros: Quick and efficient
Pros: was able to check in beforehand so getting the keys was really easy and fast (if there hadn’t been people before me in the line that took forever). Might be smart to have a “fast line” for already checked in customers.
Cons: Car was dirty and the woman at the counter at the return didn’t really care but only asked if the car was full and clean now. We cleaned the whole car before the return, so it was a lot cleaner than when we got it.
Pros: Stress free experience, always expect some level of frustration leaving but on this occasion, no, it all actually worked.
Cons: I liked the service from start to finish.
Pros: Swift and friendly
Cons: Agent offered to sell insurance when we already had this via the company we bought from
Pros: They robbed me. Don't want to give the money back.
Cons: Waiting for the bus to take us to the office with hungry and tired children after the flight, same waiting time from the office to the airport, maybe using 2 minivan instead of one bus!
Cons: The customer service cancelled my booking when I arrived to pick up the car next day
Pros: very polite and efficiency rental agents, very nice car
Pros: The staff was friendly, professional and efficient. The rental desk is outside the airport and the clients are brought by shuttle bus in intervals of around 15mins so it gives staggered flow of service. In general, pleasant experience
Cons: Few things I didnt enjoy. 1) I had to sign rental agreement before I could read it. Once you signed, it is conveniently emailed to you. In general it seems a bit odd. The car itself- I booked Citroen C3 (or similar), but was given Hyundai i20. If I knew the company are using Hyundai cars as alternative, I would not have booked it. The car wasnt too powerful for trips in the mountains with two adults. Nothing else was wrong with the car so I understand not everyone will find this as a con
Pros: No hard sell from the agents
Cons: No fuss easy process
Pros: Dropping off facile
Cons: The digital documents do not allow for considering the previous car damages. At least theoretically if you are not careful enough you risk being charged for these, in the end.
Pros: Incredibly disappointing
Cons: Shocking car hire company. WOULD NEVER RECOMMEND TO ANYONE
Pros: Because my reservation was canceled! I losed my money.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off