Turisprime at Tenerife Airport South

Cons: Sold us ‘extra’ breakdown insurance that we really didn’t need, being fully insured already.

Pros: Pick up service was handy

Cons: The whole system is fake, charging me twice, the stuff were rude, the car had many injuries and they didn’t even mention beforehand, the stuff didn’t mention that the car is hybrid and I got scarred when next day everything was beeping and all the lights were blinking on the screen. I have been travelling a lot but this was so far the very very worst car rental experience ever. At the end I got the confirmation in Spanish when I asked English version the guy made faces and sent me a new email.

Pros: Speedy check in with no queue

Cons: Had to wait too long to be picked up on arrival and departure

Pros: Good service

Cons: Needs to be quicker check in!

Pros: There was a toilet in the rental office. The dropoff was quick, I just left the car keys at the counter.

Cons: The bus that drives the customers to the rental office is located near the departures, not arrivals and it's quite far to go. I had minor difficulties finding the right bus. Then I waited in the queue for 2h10min to pick up the car. The office had 2 counters opened for multiple rental companies and in the end I got the car with Avis sticker. The worker at the counter said he couldn't sign the document that would let me take the car to La Gomera by ferry but Turisprime did not respond to my email

Pros: Turisprime has a team of very professional agents. Everything was very simple and beyond my expectations. Picking up the car took 5 minutes and dropping it off took 2 minutes, no exaggeration. Thank you

Pros: Kedves volt az ügyintéző, és segítőkész

Cons: Nem azt az autót kaptam amit kifizettem, egy Citroen helyett egy Skoda

Cons: Total inflexibility. I could have understood charging for 1-3 days but charging 11 days for a car not delivered was to much,

Pros: Cheep, clean car.

Cons: like they take the deposit fast, they need to turn back it fast. im 4 days in my country and the deposit arent here yet

Pros: Not a lot

Cons: Half hour wait to see desk agent and I was the only person in the queue! Agent showed no interest, handed me the key and had to go find it. No agent review of car so had to video the numerous scratches and damaged bank door shelf. Car was not full of fuel and wasn’t believed at pick up until I showed a photograph I took at collection. They seemed totally disinterested and would not trust them at all again

Pros: Return of the car and voucher for a taxi from the agency to the airport, outside the agency's working hours. Fast and good.

Cons: Imposing their insurance, even though you've already paid for it through the portal. In fact, this is a problem with all agencies.

Pros: Damaged car.

Cons: Everything.

Pros: The three hour queue

Cons: The extra 77 euros for the cab to get to the hotel on arrival as there was one agent for 40 pickups

Pros: I booked in online , but the lady good.

Cons: The car wasn’t 100% fit for the roads.

Pros: Early drop off went smooth and well organized with a taxi transfer to the airport due to being out of working hours. Blocked Car deposit received on next day so faster comparing to another companies.

Cons: Even I have checked in online upon arrival I had to wait and go through all my details etc. Furthermore the person who was in charge of my pick up was too cheeky and made me angry trying to sell me an additional insurance as well as scaring me about consequences of not having insurance with them which went over my limit. He also asked me to fill fuel tank up from the closest gas station and present a receipt when I drop the car off otherwise I could be charged for extra fuel.

Pros: Very easy to use, better car than expected and very slick checking on return

Cons: Slightly long delay at pick up but pretty much typical of the industry

Pros: The staff is kind and friendly

Cons: Everything was fine

Pros: All good

Cons: All good

Cons: Do not reply to emails.

Pros: quick and easy, when had question quick responce, great customer service, friendly

Pros: The car was better than I’ve rented online.

Cons: The pick-up was a bit slow.

Pros: tried yet again to overcharge for extras i didn’t want

Pros: Price.

Cons: Car condition wasn't that best. Many scratches. Very bad windshield wiper blades. One door could be opened just from outside.

Pros: Although i booked with Turisprime, car was labelled Avis. And technically, Avis, Sixt and Turisprime is the same at this location. So don't know what the benefit was as it was not really cheaper...

Pros: Quick and easy pick up

Pros: Unable to travel

Pros: Very slow pick up. Trying to sell another unneeded insurence.

Pros: Not a lot

Cons: I was treated very poorly with pressure to take out their expensive cover which was nearly £250 on top of car hire of about £130. I told the manager had annual policy to cover any possible damages . He refuted this cover and pressured hard to pay their insurance. Queues of people were waiting so it was difficult to keep insisting because many had been waiting 2 hours. I was left to find the assigned car in a dark yard at 10pm. No instructions given. Told car was full. It was less than half.

Pros: The guys in the car park were a jolly lot - though more than slightly huesado

Cons: Slow checkin.Online checkin not working b4 we left. é80 extra for MAPFRE -this is usually free. We paid for extra driver BUT no proof of insurance so i had to do all the driving. The staff a mix of truculent and very friendly, strong smell of skunk rear of the office. Female employee bantered with co-workers how tired she was from a weekend drinking, getting stoned and coked up. More unsuitable banter too which stopped once they realised we understand a lot of spanish and speak a lot more!

Pros: Efficient service at desk.

Cons: Waited a long time on both transfers to and from the airport.

Pros: I liked the option of the car, they gave to me. Quite a recent car so very pleasant to drive.

Cons: At the time of pickup, I felt the explanation provided was vague and lacked transparency. I found myself in a situation where, after a brief and unclear discussion, I felt pressured to sign for and accept coverage that I did not genuinely need.The consequence was that this rental ended up costing me significantly more than I had initially intended or budgeted for. Ultimately, I am left with the impression that the collaboration between your company and the rental desk is not as efficient.

Pros: Plenty of options, easy and fast pick-up and drop-off

Cons: Agent pushing too hard on getting insurance from them. Almost making me regret I booked with them.

Pros: Ease

Cons: Lack of physical receipt on drop-off

Pros: I appreciated the on-site services and attitude of the Turisprime staff.

Cons: Unfortunately, my booking through Discovercars was charged even though the car was not available. I cancelled right away, but the payment still went through and I am still dealing with the refund process. The insurance assistance was also disappointing. After a slashed tire, we had to wait almost five hours for a tow truck. Local residents helped us change to the spare wheel, which the tow truck only inflated – and then charged €250. This left me with a negative impression overall.

Cons: I had already purchased zero-deductible insurance online during the rental, but when I picked up the car, I was insistently advised to purchase insurance with them. They explained to me that they knew other insurance policies weren't as good as theirs, taking advantage of my lack of knowledge on the subject. The guarantees and coverage were the same, and therefore they made me spend the insurance money twice.

Pros: Nothing.

Cons: Nothing. Extremely unhelpful, even tho I was late not from my fault and was trying to contact with them from minute 1 when I arrived to Tenerife. They do not care. Also I done Online check in and paid for some fuel deposit nearly £50 (online check in showed this option on website) and they said they do not have nothing like that, they don’t care about anything and I should contact discover cars, because they don’t care and can’t help.

Pros: The price of the rental was OK.

Cons: The car had a lot of smaller damages, more, than in the dokument at pick up, I had to make more videos, to be abel to prove at drop off, that we did not cause these damages. Finally it was everything OK at drop off, but it was a bit stressful for us.

Pros: Easy booking

Cons: The queue on collection

Pros: Great overall experience! Was given a newer car and purchased the insurance and was glad I did. The mountains roads up north are very narrow and I almost got hit twice by inexperienced drivers.

Cons: Nothing.

Pros: Price

Cons: Despite providing all the details online and expecting to only come and collect the keys, I had to wait in a long queue of people who didn't do online check in. Also I was threatened that I have no insurance except for the third party liability insurance and if anything happens, I'll be liable to pay 2000 euros. Agent at the pick up was very disappointed when I've refused to buy any extras and was became noticeably less friendly.

Cons: Address given on website is not the same with the cars location. Had to search company's name on Google maps in order to find it. Not very clear guidance where to pick the bus as well

Pros: They offered also Insurance. It needs to be clear how and with whom Insurance should be taken e.g. with Discovercars or the CAR lease company.

Pros: Things was in order, no unexpected issues, fast service on arrival and at drop off. Clear info at drop off regarding payment to be returned and what to expect. Upon returning the car, You get a return email quite fast with confirmation all is in good order, and no hassle about them having to check the car for every single (previous) damage.

Cons: No walk through of the car beforehand, an email was recieved well after pick up with the damages Turisprime accepted the car had, but by then You are already on the hook if there are any other damages to the car not in their system. I got an offer to upgrade the car to an I20 for only 1€ a day, I declined, and once I arrived at the pick up place, I still got an I20, so that feels a bit like they try anything to make You pay extra. Some of course goes for insurrance and other things.

Pros: The price was good. The car itself was clean and worked without a problem.

Cons: The bus stop from airport to the car rental was hard to find and the wait was very long (30mins+). The car was very bare, manual gear shift and no rear camera. I would also recommend more powerfull engine, this car had trouble getting up the steep slopes of the islands sometimes.

Pros: Very helpful and polite

Cons: It is not quite în the airport but the provide a shuttle bus to pick-up location

Pros: Best experience ever, I was positively surprised about customer service. Fast rental car receive and return experience. Car was upgraded and deposit was rather low.

Cons: Deposit was taken from credit card insted to just hold.

Cons: The coach to and from the airport waits for ages compared to many hire car providers

Pros: The car was good and the price was fair.

Cons: We did not know where to wait for the bus to the car hire pick up location on arrival at the airport. When we eventually found someone who did know where the bus stopped, we had to wait a long time for the bus to arrive.

Cons: Car was dirty, no wiper fluid, and ordered an automatic but got a standard

Pros: Possibility to drop off before working hours and taxi transport free of charge.

Pros: Really good car rental company and good cars! I really happy that I rented a car o Tenerife from this company! Many thanks to stuff!

Cons: Everything was ok

Pros: Nothing

Cons: I had to pay extra insurance 169 euros even though I had already paid full insurance with you.

Pros: The pick up was very quick and convenient with all staff being very friendly and helpful and drop off was even easier and quicker!

Pros: Masina a fost ok dar cand trebuia sa urcam o panta era destul de greu. Mergea doar cu AC oprit

Pros: It was a great experience and real value for money

Cons: Not all marks were listed on the sheet. We had to make aware of two issues before we left.

Cons: Apparently I payed insurance twice. The rental service said I had to pay insurance, even though I payed for it through discovercars.com. 140 euros wasted.

Pros: Biggest scam on Tenerife- do not touch them

Cons: Nothing

Pros: I got the car very quickly, people were very prompt. I also returned the car to them just as quickly.

Cons: I have nothing to reproach to this rental company.

Cons: Didn’t check the car. It clearly had a problem. Lost a day of our holiday getting it exchanged. The car that was exchanged had a terrible clutch problem.

Pros: Good communication reasonable price

Pros: It broke down on the far side of the island. Starter motor problem, requiring a 4 hour round trip to get a replacement car. Avis the car supplyer were very helpfull with the chang over.

Pros: Totally shit feeling. The flight was late so didnt manage to be in car rental office on time. Changing rental to next day was unbelievable expensive.

Cons: Unflexible rental. Flight was late and office was not willing to change rental dates without paying huge amount of money😡

Pros: the price

Cons: I didn't like the hard upselling strategy from the turisprime employee

Cons: 1) personnel ne parlant pas l anglais et désagréables. 2) Plein d essence non total 3) Essuies glace défectueux et hyper dangereux 4) Retour avec personnel qui parle pas un mot d anglais!!

Pros: Once you got to shuttle location service was good

Cons: Directions to bus were poor and didn’t see rep waiting . Off airport makes it cheaper and they seem to all be part of AVIS so guess it will get slicker!

Pros: Good rent car for the price

Cons: Expensive insurence, weak engine - wouldnt go up the hill where our resort was

Pros: Quick and easy, low deposit

Cons: Car was covered in damage and aerial ripped off so radio was cutting in and out

Pros: We didnt get any service

Pros: Clear guidance. Car was perfectly prepared and in great condition.

Cons: I made pictures by pickup. Fortunately because I was asked for it by dropoff.

Pros: I really appreciate the timing and professionalism

Cons: At reservation we stated return at 4am, but office is closed till 8am, There is no any information, Phone number how to return a car when location is closed, I had to walk 3km from returning Place to terminal.

Pros: Efficiency

Cons: Had to stand in line for the pick up desk, some clients took 20 minutes to finish their business

Pros: professionalism

Cons: -

Cons: No one was there to meet me at Tenerife airport so never actually got any rental carI had to get a taxi to my resort. Sent an email the next day and also when I arrived home, upto now there as been no form of response in regards to my refund.

Pros: The service was terrible we got delayed and ended up with no car and no refund

Cons: service was awful left us out of pocket no refund no taxis from airport taxi back to airport the next day to pick up a car to find out they had put us down as a no show and would not give us a car or a refund

Pros: Muy buena agencia, muchas gracias

Cons: Todo perfecto

Pros: Price/Value is very good

Cons: Unfortunately you need a shuttle to get to the car rental. The ac was kind of weak in the Hyundai i20, maybe it's type specific as I had to turn the ac on full blast to cool the car many times and the rest was on the second highest fan level. The inside of the windows were bit dirty like washed with dirty water. Most of the time it didn't bother me but at sunset you noticed it.

Pros: Helpful, it was fast and kind personal.

Cons: What is bad , is the fact that even if I payed an insurence by discovecars, at the Turisprime thei was explain me, if I an incident, or a scratch to the car, I must pay from my pocket and than I should resolve the problem with discovercars , otherwise I musr pay an extra insurance by them, and like this you must pay twice. I didnt't do it, an fortunately I didnt't have an event. But I think here is a problem. For a tire, if it' s happens something, they told me I must pay 2000 €.

Pros: Cost

Cons: No Paperwork communication upon Return yet

Pros: Everything worked perfectly...Except that:

Cons: I paid you an all-encompassing full insurance which the company did not accept and paid (assuring the same thing) with 8 euros per day, so you paid it again :( The communication was that we had a contract with you, if we don't want to take responsibility up to 2000 euros, then we should pay. Either I don't understand...or it's not correct..!!

Pros: The car was available. Collection was quick at the desk.

Cons: I think that the lady on reception could have been a little more friendly. Wasn't aware that a shuttle bus was required to collect the car. Someone could have shown me to the car and spent 2 minutes explaining that the boot doesn't close unless you slam it. That the fuel tank opens with this button. That there are no parking sensors etc. That the clutch pedal is a bit stubborn.

Pros: Cheap and easy. No deposit required, which was nice.

Pros: Quick and friendly service

Cons: Car was under powered

Pros: Good service in collection and transfers

Cons: The breaks was grinding and the car outside was very mucky so could not see the extent of and damage prior to collecting.

Pros: Politeness, speed of service.

Cons: Waiting time for shuttle bus back to airport.

Pros: very fast and efficient

Cons: the car was underpowered. not turisprime’s fault

Pros: No air conditioning which I paid for... A bit weak engine for a trip to the mountains

Pros: Good service

Pros: No frisk drop off

Cons: Defect photos over email - you can't see a thing. Better manual on paper with representative.

Pros: Good care by person behind the desk

Cons: The car was what we booked a hundai i20, but very basic, weak engine (struggled with the slopes in Tenerife). The windscreen's blades were useless, I had to clean and still they just smeared the water not removed. The rearview mirror was cleaned with something that left a stain, I had to stop to clean myself after pick up. The baby car seat was very dirty and worn, missing parts, but I was told the other car seats have got soaked with the rain, so I had to drive back the next day for an exchange

Cons: Had to argue with agent in order to get the car I had reserved (compact / hatchback) - agent insisted they could not give this to me and wanted to give me a combi car which would not have been suitable for small mountain roads / tight parking.

Pros: Very good experience. The agent didn't try a very hard sale of extra insurance. Just asked politely and took one no for an answer.

Pros: The speed of resolving vehicle pick-up and return. There are no hidden costs.

Pros: Quick and efficient

Pros: was able to check in beforehand so getting the keys was really easy and fast (if there hadn’t been people before me in the line that took forever). Might be smart to have a “fast line” for already checked in customers.

Cons: Car was dirty and the woman at the counter at the return didn’t really care but only asked if the car was full and clean now. We cleaned the whole car before the return, so it was a lot cleaner than when we got it.

Pros: Stress free experience, always expect some level of frustration leaving but on this occasion, no, it all actually worked.

Cons: I liked the service from start to finish.

Pros: Swift and friendly

Cons: Agent offered to sell insurance when we already had this via the company we bought from

Pros: They robbed me. Don't want to give the money back.

Cons: Waiting for the bus to take us to the office with hungry and tired children after the flight, same waiting time from the office to the airport, maybe using 2 minivan instead of one bus!

Pros: Nothing

Cons: The customer service cancelled my booking when I arrived to pick up the car next day

Pros: very polite and efficiency rental agents, very nice car

Pros: The staff was friendly, professional and efficient. The rental desk is outside the airport and the clients are brought by shuttle bus in intervals of around 15mins so it gives staggered flow of service. In general, pleasant experience

Cons: Few things I didnt enjoy. 1) I had to sign rental agreement before I could read it. Once you signed, it is conveniently emailed to you. In general it seems a bit odd. The car itself- I booked Citroen C3 (or similar), but was given Hyundai i20. If I knew the company are using Hyundai cars as alternative, I would not have booked it. The car wasnt too powerful for trips in the mountains with two adults. Nothing else was wrong with the car so I understand not everyone will find this as a con

Pros: No hard sell from the agents

Cons: No fuss easy process

Pros: Dropping off facile

Cons: The digital documents do not allow for considering the previous car damages. At least theoretically if you are not careful enough you risk being charged for these, in the end.

Pros: Incredibly disappointing

Cons: Shocking car hire company. WOULD NEVER RECOMMEND TO ANYONE

Pros: Because my reservation was canceled! I losed my money.

Pros: Excellent

Cons: All