MONZA Rent a Car at Crete Airport Chania

Pros: Nothing.

Cons: We waited 45 minutes at pickup only to find out they didn’t have the car we had booked and instead only had a Suzuki swift. When it was clear we wouldn’t fit four people and our luggage we were offered a VW caddy and promised the issue would be resolved the following day only to receive no further response.

Pros: Helpful and nice people at service desk

Cons: First car we got (Fiat Tipo) was dirty, had broken clutch and was unsafe to drive. We asked for replacement so they gave us well used, very dirty, old Citroen C3 which turn out later had slow puncture so we had to pump tyre every 2 days. Also with their fuel policy (same to same), our car upon pickup had barely any fuel in it and we had to search petrol station late at night. In the end it took us where we needed and didn't break down, so there's that.But I will not book with this company again.

Pros: Easy collection

Cons: Tried to provide a BMW 1 series when we'd booked a mid size SUV (family of 2A & 3C with 3 suitcases). Eventually given a Jeep Renegade - bodywork had more filler than Jordan! Was an auto but kept stalling at traffic lights (turned off the stupid start-stop)

Pros: They were super friendly.

Cons: Quick and easy

Pros: Very friendly and efficient service

Cons: large queue on return due to there only being one member of staff doing check ins and return. However on my request I was fast tracked due to having to catch my plane

Pros: Very helpful & Super Happy staff

Cons: There was nothing to dislike

Cons: Its just that it was bad walkway conditions to and from Monza with havy travel cases..

Pros: Easy location to find. Helpful staff.

Cons: Had to wait 20mins to be served as busy

Pros: Helpfull personel

Pros: Monza, made it very easy to collect the car and get on the road in no time at all.

Pros: Nothing

Cons: Poor service, rude agents

Pros: No hard sell For Insurance

Cons: Had to go to a different office and quite alow on check in

Pros: Price and convenience.

Cons: Drop off a bit confusing, but ultimately fine.

Pros: Easy appointment

Cons: None

Pros: Entire experience was perfect . Picking up car was very fast, drop off was 5 min. Everyone was super friendly. Car was in great condition, it was clean (water stains on the car seats are normal if the car is taken to the beach). I can highly recommend Monza for a car rental

Pros: Smoothness of whole process

Cons: N/a

Pros: Everything - no complaints

Cons: No complaints

Pros: Nice, helpfull people.

Cons: Car delivered with only 20% benzine.

Pros: heel vriendelijk

Cons: niet de wagen die we vroegen gekregen

Pros: Did exactly what was needed.

Cons: They’re still holding my security deposit over two weeks after the car was returned in good order.

Pros: Wrong car type and I am still waiting for my refund and no apology was ever given.

Cons: No service and no apology and they lie and tell you different things. They kept saying they could not help until the manager was here, and they told us to just fly home and they would fix it after. But of course we have not been able to get in contact with them ever since and they are ignoring my emails, calls and text messages. So now we have paid much more for a car type that was cheaper than what we booked. I don't understand how this can be so dificult and it was our wedding week.

Pros: All was perfect. Got a car bigger than reserved, clean and in great condition. Staff did not push for extra insurance or extra fees.

Cons: All ok. Evaristo !

Pros: Very friendly and easy to deal with. No pressure selling.

Cons: Nothing

Pros: Hassle-free, car provided was as specified not an inferior substitute, in good mechanical and cosmetic condition. Competitive rate and no quibbles regarding excess insurance or deposit refund. Best overseas rental experience to date.

Cons: Nothing.

Pros: Straightforward.

Cons: The car was a lower class from the one I paid for and the agent refused to rent the class I booked in. Also trying to sell extra insurance claiming the one I bought via Discover Cars was not valid!

Pros: Given an upgrade which was appreciated. Car was in good condition inside and was very good to drive. Quick pickup considering it was 2am.

Cons: Car had a few scratches and crack in one tail light. Car was dirty on outside so difficult to tell if scratches or dirt. Recommended by agent to take a video of car condition before setting off but as it was dark and a dark colour car it was not easy to see. No paperwork with car damage outlined available.

Pros: friendly but corrupt

Cons: took a lot of cash in hand for favours

Pros: When i arrived i have payed for very early arrival 4:15 in the morning, But no on Monza Office so I first got the Car at 6 am

Cons: No persons on the Office when arrived i had ahead informed about my early arrival

Cons: Long time queuing to pickup car. Once at the desk very manual process (wait while hand writing forms)

Pros: Although there was a wait/queue to pick up the car, the overall process was fuss free

Cons: The car struggled in first/second gear so unless you were going at 70/80kph, it would be really clunky and struggle to get the revs needed.

Pros: Fast and efficient

Pros: Service personnel were great at both ends

Pros: Close to the airport. Rate was OK.

Cons: The air conditionning was not working in the first car we got. We had to wait close to an hour to get another car that was not in much better shape but at least it had AC.

Cons: The car was fine, but the person at the front desk did everything and more to sell extra insurance, more like a threat, thsn being informative. Did inform that I had extra insurance but did not stop. Not good customer service

Pros: Not much actually, yes I didn’t pay much for the rental but I had family members who rented for same price else where than Monza. And their car was in much better condition

Cons: The condition of the car.

Pros: The tire pressure was low which was annoying as an alert light came on early in the trip - would have been helpful if this had been checked previously

Pros: We had a car damage, they prepared complete set of documentation we needed for insurance claim.

Pros: Very good service, friendly staff

Pros: nothing in particular

Cons: Ordered a 4 door car got a 3 door car. Was told it was a better car. I disagreed.

Pros: They were very accommodating. The car I ordered had been in accident so was not available. They were really helpful in getting me a great alternative vehicle. And the alternative vehicle actually was a much better fit for what I needed

Cons: They were friendly and easy to work with. Front desk could be a little more efficient

Pros: Car was way better than we expected and the service was friendly and quick!

Cons: Nothing bad to say.

Pros: Nothing

Cons: The attitude of staff and the lack of staff

Pros: The agent we met at pick up was not the friendliest person. That was our very first point of contact in Greece and we were disappointed with that. However, the service at the drop off in Heraklion was quick, easy and the service there was amazing. I would rent from Monza again.

Cons: The initial contact was not a positive experience. I felt like I was disturbing the agent. No smile no greeting.

Cons: I reserved a 5 door car and was given a 3 door car. When I asked for a 5 door, I was told there were none available and was not offered any discount.

Pros: Nothing.

Cons: We didn't rent a car.

Cons: The tank was empty upon pickup. Unfortunately we unknowingly let the station attendant fill the tank to capacity and we only put 100 miles on the car. This could have been avoided if the tank was 1/4 or 1/2 full upon pickup.

Pros: Friendly quick and helpful

Pros: I received an upgraded car

Cons: The deposit return time is unknown, maybe 20 days or more.

Pros: Nothing except getting rid of it on drop off

Cons: The car was to small for purpose had to change down to first gear to make it up hill even with just 2 people in if the was 4 you would have to unload passengers to get up hills engine was to small for island could not fit 2 cases in boot was told to stick 1 case on back seat car terrible

Pros: Close to the airport, friendly staff

Pros: Staff were quick and friendly. Everything was very efficient. Location was easy to find. Car was clean and ran well.

Cons: Everything was good!

Pros: The car was in a good state, ready when we arrived, easy to return.

Cons: The staff was not very friendly.

Pros: Clean car and fast checkout from airport and back.

Cons: Footballing between different offices for registering the 2nd driver.

Pros: They provided the car quickly.

Cons: We were given an old car in very poor condition. It had lots of damage and not very much power. The gearbox/clutch were in need of replacement. The air conditioning worked but was very rattly and noisy when switched on.

Pros: Quick drop off with no delay, kind service during drop off.

Cons: When we were to Pick up the car, we were waiting more than an hour, with just 2 people in front of us. After like 20 minutes a greek dude came in the queue as the last customer, but the Monza Office took him in before us even though he clearly came to the queue way after we did. Super bad practice to let someone in front just because we were foreigners and he was greek and could speak greek to them. Very dissapointing.

Pros: Troppo pignoli nel verificare l’auto al rientro, considerando che era assicurata completamente

Pros: The service was fast

Pros: Easy to work with them. They refunded the deposit in couple of days.

Pros: Car rental paper work reduced to a minimum without unnecessary requirements. Pickup took a few minutes. The car (engine) was not stunning considering the mountainous area of Crete, but everywhere was accessible. It did well in the high parts of the mountains in a lower gear. I recommend this rental to everyone, but it's worth paying more for renting a car with a larger engine capacity, which I didn't know because I don't know the car. This one was a suzuki swift.

Cons: Nothing happened with the car during the rental period and I didn't have any unpleasant events, so I didn't notice any negative reviews.

Pros: Fast services , cheaper, Fast holding deposit back into my account 2 days

Cons: cheap, fast , reliable, fast deposit bank into my account 2 days

Pros: Quick and easy pick up. Just a quick walk from the arrival hall (no shuttle needed). They checked the car for damages at drop off and signed that everything was fine. So, no need to be afraid that claims are coming weeks after drop off.