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Dirent a car Greece at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Bad service
Cons: Bad service
Pros: punctual, as described service for the price
Cons: It's been 2 weeks since I returned my car in original condition and the deposit is still blocked on my credit card. Emailed the company and got no response within 2 days.
Pros: I was told I was fully covered with insurance. I opted for the extra daily payment to cover me. I was then told I would lose €900 euros if I had a scrape etc. I spent 2 weeks worrying about the car. Thanks for ruining our holiday.
Cons: I booked for a baby car seat under 1 year and they gave us an over 3 years car seat and the gave us a different car
Pros: fast and efficient
Cons: on return the representative was not as friendly, hardly regarded us at all
Cons: gas tank not full
Pros: Speedy service and honesty
Cons: Car was badly scratched but this was shown to us by the representative.
Pros: Expensive and not a great car
Pros: Almyrda village is beautiful, great restaurants and clear clean sea and beaches
Pros: Car wasn’t really clean. It was an old car. Tyre was old.
Cons: False advertising of the category of car provided
Pros: Inflexibility of deposit blocking process. They insisted on a credit card when other companies will take cash or debit cards.
Cons: Both myself and the customer before me were refused cars we already paid deposit and insurance for due to a failed credit card block of deposit. I lost £58 and ended up going over budget to get a last minute car rental while my mum and 1 year old daughter waited over 1 hour at the airport for me to return with the car to take them to the hotel. Not only that, the collection office is 15 min walk away from the airport. There was no shuttle bus. A tiring walk in 30 degree heat.
Pros: The staff
Cons: Everything was good
Pros: friendly agent
Cons: When we arrived they had lost are booking and did not have a car. We rang them and they were rude. An hour later some one arrived - there was meant to be a shuttle bus which was a lie. A car was found but it had a defect. there was a flat tyre warning on. They blew the tyre up and said watch the light. This caused anxiety through our holiday. the tyre had to be blown up 5/6 times. we did not think they would replace the car for us so did not call them. I need more space! No partial refund given
Pros: I did not like the service by Dirent.
Pros: It was wery nice.
Cons: We dont ask any extra service provided... At desk every going well.
Cons: Worst car rental service ever
Pros: Terrible....they were rude, unhelpful and quite frankly the worst possible advert for both your selfs and Crete.
Cons: The price and booking experience was fine but we didn't get a car and I have now emailed twice with no reply.
Cons: unfriently, attacking instead of finding solutions
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Iceland, Liechtenstein, Norway, Switzerland, United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
American Express is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 180 minutes.
Pick-up & Drop-off