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Dirent a car Greece at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: good clean car
Cons: Telephone number on form incorrect. Child car seat expensive and poor quality
Pros: Very quick pick up they came to the airport to pick us up, otherwise it would have been a little hassle to find them
Cons: Car was not the most modern but it was ok, worked well
Pros: Everything was absolutely fine for us.
Cons: 1) Poor customer service/ rude female member on desk 2) Difficult to find office 3) Car dirty, old and damaged 4) Fuel not full to full as advertised
Pros: Easy to collect car
Pros: Lift to airport departure
Cons: Difficult to locate office with luggage to carry
Cons: Picking up the car with a half tank. Many damages on the car.
Pros: Very old and poor condition of the vehicle, Which was beryl driveable.
Pros: Very old car. Even with my 20 years of experience I was scared to drive.
Pros: Very helpful and the out of hours service for return at 04.00 worked fine - all staff very friendly and took us to the departures by car after drop off
Cons: none, all good
Pros: Friendly, uncomplicated service
Cons: Hard to find
Cons: the lies.
Pros: Staff were very friendly
Cons: Needs to be someone on desk all the time.
Cons: IT TOOK A LONG TIME. WE GOT A CAR THAT WAS UNDER OUR TYPE OF CHOOSE.
Pros: Quick service, efficient and nice staff
Cons: Hard to find the place, confusing - (you have two logos), nobody came to meet us at the airport so we walked to your place with all our luggage, and could hardly find your office
Pros: Bad service
Cons: Bad service
Pros: punctual, as described service for the price
Cons: It's been 2 weeks since I returned my car in original condition and the deposit is still blocked on my credit card. Emailed the company and got no response within 2 days.
Pros: I was told I was fully covered with insurance. I opted for the extra daily payment to cover me. I was then told I would lose €900 euros if I had a scrape etc. I spent 2 weeks worrying about the car. Thanks for ruining our holiday.
Cons: I booked for a baby car seat under 1 year and they gave us an over 3 years car seat and the gave us a different car
Pros: fast and efficient
Cons: on return the representative was not as friendly, hardly regarded us at all
Cons: gas tank not full
Pros: Speedy service and honesty
Cons: Car was badly scratched but this was shown to us by the representative.
Pros: Expensive and not a great car
Pros: Almyrda village is beautiful, great restaurants and clear clean sea and beaches
Pros: Car wasn’t really clean. It was an old car. Tyre was old.
Cons: False advertising of the category of car provided
Pros: Inflexibility of deposit blocking process. They insisted on a credit card when other companies will take cash or debit cards.
Cons: Both myself and the customer before me were refused cars we already paid deposit and insurance for due to a failed credit card block of deposit. I lost £58 and ended up going over budget to get a last minute car rental while my mum and 1 year old daughter waited over 1 hour at the airport for me to return with the car to take them to the hotel. Not only that, the collection office is 15 min walk away from the airport. There was no shuttle bus. A tiring walk in 30 degree heat.
Pros: The staff
Cons: Everything was good
Pros: friendly agent
Cons: When we arrived they had lost are booking and did not have a car. We rang them and they were rude. An hour later some one arrived - there was meant to be a shuttle bus which was a lie. A car was found but it had a defect. there was a flat tyre warning on. They blew the tyre up and said watch the light. This caused anxiety through our holiday. the tyre had to be blown up 5/6 times. we did not think they would replace the car for us so did not call them. I need more space! No partial refund given
Pros: I did not like the service by Dirent.
Pros: It was wery nice.
Cons: We dont ask any extra service provided... At desk every going well.
Cons: Worst car rental service ever
Pros: Terrible....they were rude, unhelpful and quite frankly the worst possible advert for both your selfs and Crete.
Cons: The price and booking experience was fine but we didn't get a car and I have now emailed twice with no reply.
Cons: unfriently, attacking instead of finding solutions