Dirent a car Greece at Crete Airport Chania

Pros: They were pleasant to deal with. Allowed me to pick up the car earlier than planned.

Cons: It was easy picking up the car but took a bit longer than expected because it wasn't ready.

Pros: Had to call when arrived rather than being met at airport as instructions said, but other than that it was seamless and very quick.

Cons: Nothing

Pros: They were friendly

Cons: The state of the vehicle and the lack of response to my email of complaint

Pros: Easy dropping the car

Cons: Dirent needs to improve its service and supply the customer with the expected car category that has been paid for.

Pros: Great service

Pros: Nothing at all

Cons: Had a horrible experience. The lady at the counter forced us and gaslighted us to buy even more insurance than we already had. She refused to give us the car unless we paid for more insurance. The clock was 23 and she told us to go to another place, knowing everything was closed. When we finally got the car it was empty of fuel so the first thing we had to do was to fill it up. Horrible experience 0/10

Pros: N/A

Cons: - Wasted 3 hours, gave us faulty car with check engine light, refused to offer replacement. - Could not give us valid proof that the check engine light was a ‘minor issue’ - Story kept changing on whether or not they had a replacement car - ⁠Intimidated us to take a manual instead (no discount offered either) - ⁠Dismissed our concerns for safety completely and kept pressuring us to accept the car - Was very unprofessional and called us ‘crazy’

Pros: We were given a larger car than booked. Usually this is a bonus, however made tight roads and parking more difficult. Taken back to the airport for our return flight was a bonus. We also received water when we arrived after our walk which was nice.

Cons: No sat nav despite specifically requesting on booking. No options when I explained I needed it. We were also advised to walk to the car lot which was a lot with large cases and mid day heat, only to find out someone had gone to meet us. Instructions need updating. Would have been so much nicer if we'd known.

Pros: Friendly people

Cons: Tank was not full so you have to bring it back the same level you found it when you picked the car up. A bit inconvenient, would rather find it full and bring the car back full.

Pros: good clean car

Cons: Telephone number on form incorrect. Child car seat expensive and poor quality

Pros: Very quick pick up they came to the airport to pick us up, otherwise it would have been a little hassle to find them

Cons: Car was not the most modern but it was ok, worked well

Pros: Everything was absolutely fine for us.

Cons: 1) Poor customer service/ rude female member on desk 2) Difficult to find office 3) Car dirty, old and damaged 4) Fuel not full to full as advertised

Pros: Easy to collect car

Pros: Lift to airport departure

Cons: Difficult to locate office with luggage to carry

Pros: Friendly

Cons: Picking up the car with a half tank. Many damages on the car.

Pros: Very old and poor condition of the vehicle, Which was beryl driveable.

Pros: Very old car. Even with my 20 years of experience I was scared to drive.

Pros: Very helpful and the out of hours service for return at 04.00 worked fine - all staff very friendly and took us to the departures by car after drop off

Cons: none, all good

Pros: Friendly, uncomplicated service

Cons: Hard to find

Pros: nothing.

Cons: the lies.

Pros: Staff were very friendly

Cons: Needs to be someone on desk all the time.

Cons: IT TOOK A LONG TIME. WE GOT A CAR THAT WAS UNDER OUR TYPE OF CHOOSE.

Pros: Quick service, efficient and nice staff

Cons: Hard to find the place, confusing - (you have two logos), nobody came to meet us at the airport so we walked to your place with all our luggage, and could hardly find your office

Pros: Bad service

Cons: Bad service

Pros: punctual, as described service for the price

Cons: -

Cons: It's been 2 weeks since I returned my car in original condition and the deposit is still blocked on my credit card. Emailed the company and got no response within 2 days.

Pros: I was told I was fully covered with insurance. I opted for the extra daily payment to cover me. I was then told I would lose €900 euros if I had a scrape etc. I spent 2 weeks worrying about the car. Thanks for ruining our holiday.

Cons: I booked for a baby car seat under 1 year and they gave us an over 3 years car seat and the gave us a different car

Pros: fast and efficient

Cons: on return the representative was not as friendly, hardly regarded us at all

Cons: gas tank not full

Pros: Speedy service and honesty

Cons: Car was badly scratched but this was shown to us by the representative.

Pros: Expensive and not a great car

Pros: Almyrda village is beautiful, great restaurants and clear clean sea and beaches

Pros: Car wasn’t really clean. It was an old car. Tyre was old.

Pros: Nothing.

Cons: False advertising of the category of car provided

Pros: Inflexibility of deposit blocking process. They insisted on a credit card when other companies will take cash or debit cards.

Cons: Both myself and the customer before me were refused cars we already paid deposit and insurance for due to a failed credit card block of deposit. I lost £58 and ended up going over budget to get a last minute car rental while my mum and 1 year old daughter waited over 1 hour at the airport for me to return with the car to take them to the hotel. Not only that, the collection office is 15 min walk away from the airport. There was no shuttle bus. A tiring walk in 30 degree heat.

Pros: The staff

Cons: Everything was good

Pros: friendly agent

Cons: When we arrived they had lost are booking and did not have a car. We rang them and they were rude. An hour later some one arrived - there was meant to be a shuttle bus which was a lie. A car was found but it had a defect. there was a flat tyre warning on. They blew the tyre up and said watch the light. This caused anxiety through our holiday. the tyre had to be blown up 5/6 times. we did not think they would replace the car for us so did not call them. I need more space! No partial refund given

Pros: I did not like the service by Dirent.

Pros: It was wery nice.

Cons: We dont ask any extra service provided... At desk every going well.

Pros: Nothing

Cons: Worst car rental service ever

Pros: Terrible....they were rude, unhelpful and quite frankly the worst possible advert for both your selfs and Crete.

Cons: The price and booking experience was fine but we didn't get a car and I have now emailed twice with no reply.

Pros: Nothing

Cons: unfriently, attacking instead of finding solutions