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Royal Rentals at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: While a good price (hence the score for overall value) the car was between 10 and 12 years old and had various minor things wrong with it -- the headlight lenses were yellowed and barely translucent (from being outside in the sun for many years), door rearview mirror controls did not work, electric door locks worked intermittently, rear hatch would not stay reliably in the open position, passenger seat airbag light was always on, whether or not anybody was in the seat, etc.
Pros: Friendly service / informative
Cons: Did as described
Pros: No problems, good price, the possibility of paying one day extra.
Cons: Kiosks quite far from the airport, low amount of petrol in a tank.
Pros: Good service, everything in order, and the car worked perfectly, we recommend it
Cons: The office in Heraklion airport is wrong in Google Maps. They're trying to solve it, so better ask for directions on the spot
Pros: Our late flight was delayed by 2h. I called the Royal rental before our deparure to let them know. The representative kindly waited until 1:45am for us to arrive.
Pros: Very good service by Royal Rentals
Pros: The staff was correct.
Cons: They do not accept debit card, had to take cash out from a nearby cash machine.
Pros: Stayed late due to plane landing late, so I could pick up car at airport. Also was able to bring car back the next morning as it was too big, and they had a smaller one they had found for me.
Pros: Friendly people!
Pros: Great staff
Cons: Car cleanliness
Pros: Pickup and return was ok-ish. Royal - at least at the pickup point was a very small one person hut but we got the paperwork done fairly quickly.
Cons: The car was absolute trash. It had run more then 164k km and was making the weirdest noises all of the time. There was so little wiperwasher fluid that it became dangerous to continue to drive on the 2nd day!!
Pros: Easy pick up and drop off.
Cons: We booked a 9 seater with air con for 7 adults and 2 babies. We were given a vehicle with no air con just a ‘cold’ fan which wasn’t even slightly enough for the temperatures in Crete. We had to purchase hand held battery fans to keep the babies cool. Journeys were very uncomfortable which was a shame as we wanted to explore more of the island but going too far was unbearably hot. We were offered another vehicle when we got there with ‘better’ air con but at a higher price. False advertising!
Pros: Best price, easy to deal with, honest.
Cons: The interior wasn't as clean as it could have been, was ok for me, may e not for others
Pros: Patient to answer questions. Car was relatively new and efficient. We did have to pump 1 tire and change wind screen cleaner + the fluid.
Cons: Booked car was not available.
Pros: Very polite. Quick and with personal attention
Cons: car was dirty on collection, parcel shelf broken, tried to claim we had caused damage on return.
Pros: no fuzz, no trying to sell anything extra. quick and efficient.
Cons: could have used a small google maps picture to explain the location. but was not a big problem.
Pros: Friendly desk service and efficient car pick up and drop off
Pros: Great experience with this company. I would use them again!
Pros: Friendly pick-up in Chania (good advice given about local area!!).
Cons: Nothing, except slightly hard to find drop-off at Heraklion
Pros: The people working there were polite and helpful
Cons: Car was dirty, had empty bottles from a previous customer under all the seats.A/C was not working on our first day so they gave us another car for a day until they fixed it.The automatic car in general needed a lot of time in order to gain speed, especially when overtaking another car something that was quite dangerous overall. I think this car should be not offered to customers for safety reasons. Really disappointed as I paid £150 extra than if I was getting a manual car. I felt out of pocket
Pros: They were friendly and helpful
Cons: The walk to the airport with luggage.
Pros: Friendly and fast.
Pros: Were on time, even after office pick up
Cons: Very old car
Pros: friendly stuff
Cons: everything ok
Pros: The two agents at the Chania airport were very friendly and helpful.
Pros: Very helpful and friendly. Offered flexibility where needed.
Cons: Office to collect car wasn’t obvious to find. Car had more signs of use and wear than expected.
Pros: Very good
Cons: i would prefer to have the address sent via email before reaching chania...the location is outside
Pros: So easy to pick up the car and drop off. No upsells, no scammy last minute insurance additions... and very friendly staff. (This is for Royal Rentals, specifically.)
Pros: Overall Great experience! Convenient location Quick pick up-drop off Clean and in good condition car
Pros: The representative was helpful and efficient and offered good advice regarding my rental and travel information.
Pros: Great service for pick up and drop off. Friendly staff, and quick service
Pros: Staff were very friendly
Cons: Car was pretty old and run down
Pros: easy to pickup car
Cons: They say that car is MB VIto, but car was VW tarnsporter what was scuffed
Pros: Royal at Chania were very friendly, relaxed and non nit picky. The car they initially gave us was poor (Fiat Panda Semi-Auto) but they were very helpful swapping this out for the much better Hyundi i10 Auto ASAP.
Cons: The initial car they gave us was old, tired, faulty, underpowed and hideous gear box. But they replaced it ASAP hence great review by us.
Pros: professionalism of the staff
Pros: Staff very friendly and no waiting either way
Pros: I dit not like the service
Cons: They gave us a car with a broken light, and said we should pay for it at drop off. We delivered the car with a little dust on and they Said they would take up to 300€ for cleaning it. Very bad experince in a foreign countries, they tried to scam me. Very rude people, with very bad english.
Pros: Freindly. No insurance sales effort.
Cons: Too old and dirty car to the Price. All My credit card information was noted down in the contract. Only acceptable since it can not be used online without my appoval due to Better safety rules.
Pros: The efficiency and the service.
Cons: I didn’t like the limitation of not being able to go on dirt roads like Balo. It should be written in advance.
Cons: First, they made me to pay fee for full insurance, second they took 200eur deposit, which wasnt necessary. Personal was very unpolite and hysteric
Pros: The pickup and drop off were quick and easy.
Cons: The representative were not at the airport when we arrived, even though they had our flight number.
Pros: They were very helpful with our rental.
Cons: It's very difficult to find the rental office as they do not come up on Google or Apple maps. Please put your locations on the maps! We could have easily walked to the office in Chania instead of waiting for a ride if would could have found it.
Pros: very uncomplicated
Cons: rental desk in Chania airport really difficult to find
Pros: friendly and quick
Cons: nothing, everything was ok
Pros: Very friendly & helpful
Pros: Everything was done as promised.
Cons: A bit complicated finding the office near Chania airport.
Pros: Fast, kind, courteous, professional
Cons: The car showed a tire was deflating when I took the keys
Pros: Stelios gave us a free upgrade although we declined their local insurance, I was happy to rent from Royal and Discover, would use again.
Cons: They are not correct.They withheld an amount of 80 euro when I returned for a scratch that was.Anti-insecurity COVID. I do not recommend them
Pros: Quick and effective
Cons: The first gear of the car was a little bit difficult to handle at the beginning.
Pros: Very friendly and quick!
Cons: Nothing to raise. First class quality service. Highly recommended.
Pros: The person we picked the car up from was very efficient and friendly. Booking the car was easy and the process was simple. The money blocked off on my card was quickly released.
Cons: The people we picked the car up from tried to penalise us for returning the car with some dust on it, even though we had picked it up in this condition. However, after showing them some videos they conceded this was not our fault and did not add on the extra charge. This was a quick exchange however and did not affect our positive experience with RR, we would simply recommend all renters take videos of the car they pick up; I do NOT feel RR was trying to con us with extra charges.
Pros: The customer service and communication in Chania was very good.
Cons: The car wasn't in great shape (lots of scrapes and a headlight was out).
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 72 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off