Royal Rentals at Crete Airport Chania

Pros: Very good service by Royal Rentals

Pros: The staff was correct.

Cons: They do not accept debit card, had to take cash out from a nearby cash machine.

Pros: Stayed late due to plane landing late, so I could pick up car at airport. Also was able to bring car back the next morning as it was too big, and they had a smaller one they had found for me.

Pros: Friendly people!

Cons: None

Pros: Great staff

Cons: Car cleanliness

Pros: Pickup and return was ok-ish. Royal - at least at the pickup point was a very small one person hut but we got the paperwork done fairly quickly.

Cons: The car was absolute trash. It had run more then 164k km and was making the weirdest noises all of the time. There was so little wiperwasher fluid that it became dangerous to continue to drive on the 2nd day!!

Pros: Easy pick up and drop off.

Cons: We booked a 9 seater with air con for 7 adults and 2 babies. We were given a vehicle with no air con just a ‘cold’ fan which wasn’t even slightly enough for the temperatures in Crete. We had to purchase hand held battery fans to keep the babies cool. Journeys were very uncomfortable which was a shame as we wanted to explore more of the island but going too far was unbearably hot. We were offered another vehicle when we got there with ‘better’ air con but at a higher price. False advertising!

Pros: Best price, easy to deal with, honest.

Cons: The interior wasn't as clean as it could have been, was ok for me, may e not for others

Pros: Patient to answer questions. Car was relatively new and efficient. We did have to pump 1 tire and change wind screen cleaner + the fluid.

Cons: Booked car was not available.

Pros: Very polite. Quick and with personal attention

Cons: none

Cons: car was dirty on collection, parcel shelf broken, tried to claim we had caused damage on return.

Pros: no fuzz, no trying to sell anything extra. quick and efficient.

Cons: could have used a small google maps picture to explain the location. but was not a big problem.

Pros: Friendly desk service and efficient car pick up and drop off

Pros: Great experience with this company. I would use them again!

Pros: Friendly pick-up in Chania (good advice given about local area!!).

Cons: Nothing, except slightly hard to find drop-off at Heraklion

Pros: The people working there were polite and helpful

Cons: Car was dirty, had empty bottles from a previous customer under all the seats.A/C was not working on our first day so they gave us another car for a day until they fixed it.The automatic car in general needed a lot of time in order to gain speed, especially when overtaking another car something that was quite dangerous overall. I think this car should be not offered to customers for safety reasons. Really disappointed as I paid £150 extra than if I was getting a manual car. I felt out of pocket

Pros: They were friendly and helpful

Cons: The walk to the airport with luggage.

Pros: Friendly and fast.

Cons: -

Pros: Were on time, even after office pick up

Cons: Very old car

Pros: friendly stuff

Cons: everything ok

Pros: The two agents at the Chania airport were very friendly and helpful.

Pros: Very helpful and friendly. Offered flexibility where needed.

Cons: Office to collect car wasn’t obvious to find. Car had more signs of use and wear than expected.

Pros: Very good

Cons: Nothing

Cons: i would prefer to have the address sent via email before reaching chania...the location is outside

Pros: So easy to pick up the car and drop off. No upsells, no scammy last minute insurance additions... and very friendly staff. (This is for Royal Rentals, specifically.)

Pros: Overall Great experience! Convenient location Quick pick up-drop off Clean and in good condition car

Pros: The representative was helpful and efficient and offered good advice regarding my rental and travel information.

Pros: Great service for pick up and drop off. Friendly staff, and quick service

Pros: Staff were very friendly

Cons: Car was pretty old and run down

Pros: easy to pickup car

Cons: They say that car is MB VIto, but car was VW tarnsporter what was scuffed

Pros: Royal at Chania were very friendly, relaxed and non nit picky. The car they initially gave us was poor (Fiat Panda Semi-Auto) but they were very helpful swapping this out for the much better Hyundi i10 Auto ASAP.

Cons: The initial car they gave us was old, tired, faulty, underpowed and hideous gear box. But they replaced it ASAP hence great review by us.

Pros: professionalism of the staff

Pros: Staff very friendly and no waiting either way

Pros: I dit not like the service

Cons: They gave us a car with a broken light, and said we should pay for it at drop off. We delivered the car with a little dust on and they Said they would take up to 300€ for cleaning it. Very bad experince in a foreign countries, they tried to scam me. Very rude people, with very bad english.

Pros: Freindly. No insurance sales effort.

Cons: Too old and dirty car to the Price. All My credit card information was noted down in the contract. Only acceptable since it can not be used online without my appoval due to Better safety rules.

Pros: The efficiency and the service.

Cons: I didn’t like the limitation of not being able to go on dirt roads like Balo. It should be written in advance.

Cons: First, they made me to pay fee for full insurance, second they took 200eur deposit, which wasnt necessary. Personal was very unpolite and hysteric

Pros: The pickup and drop off were quick and easy.

Cons: The representative were not at the airport when we arrived, even though they had our flight number.

Pros: They were very helpful with our rental.

Cons: It's very difficult to find the rental office as they do not come up on Google or Apple maps. Please put your locations on the maps! We could have easily walked to the office in Chania instead of waiting for a ride if would could have found it.

Pros: very uncomplicated

Cons: rental desk in Chania airport really difficult to find

Pros: friendly and quick

Cons: nothing, everything was ok

Pros: Very friendly & helpful

Pros: Everything was done as promised.

Cons: A bit complicated finding the office near Chania airport.

Pros: Fast, kind, courteous, professional

Cons: The car showed a tire was deflating when I took the keys

Pros: Stelios gave us a free upgrade although we declined their local insurance, I was happy to rent from Royal and Discover, would use again.

Cons: They are not correct.They withheld an amount of 80 euro when I returned for a scratch that was.Anti-insecurity COVID. I do not recommend them

Pros: Quick and effective

Cons: The first gear of the car was a little bit difficult to handle at the beginning.

Pros: Very friendly and quick!

Cons: Nothing to raise. First class quality service. Highly recommended.

Pros: The person we picked the car up from was very efficient and friendly. Booking the car was easy and the process was simple. The money blocked off on my card was quickly released.

Cons: The people we picked the car up from tried to penalise us for returning the car with some dust on it, even though we had picked it up in this condition. However, after showing them some videos they conceded this was not our fault and did not add on the extra charge. This was a quick exchange however and did not affect our positive experience with RR, we would simply recommend all renters take videos of the car they pick up; I do NOT feel RR was trying to con us with extra charges.

Pros: The customer service and communication in Chania was very good.

Cons: The car wasn't in great shape (lots of scrapes and a headlight was out).