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Royal Rentals at Chania Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly pick-up in Chania (good advice given about local area!!).
Cons: Nothing, except slightly hard to find drop-off at Heraklion
Pros: The people working there were polite and helpful
Cons: Car was dirty, had empty bottles from a previous customer under all the seats.A/C was not working on our first day so they gave us another car for a day until they fixed it.The automatic car in general needed a lot of time in order to gain speed, especially when overtaking another car something that was quite dangerous overall. I think this car should be not offered to customers for safety reasons. Really disappointed as I paid £150 extra than if I was getting a manual car. I felt out of pocket
Pros: They were friendly and helpful
Cons: The walk to the airport with luggage.
Pros: Friendly and fast.
Pros: Were on time, even after office pick up
Cons: Very old car
Pros: friendly stuff
Cons: everything ok
Pros: The two agents at the Chania airport were very friendly and helpful.
Pros: Very helpful and friendly. Offered flexibility where needed.
Cons: Office to collect car wasn’t obvious to find. Car had more signs of use and wear than expected.
Pros: Very good
Cons: i would prefer to have the address sent via email before reaching chania...the location is outside
Pros: So easy to pick up the car and drop off. No upsells, no scammy last minute insurance additions... and very friendly staff. (This is for Royal Rentals, specifically.)
Pros: Overall Great experience! Convenient location Quick pick up-drop off Clean and in good condition car
Pros: The representative was helpful and efficient and offered good advice regarding my rental and travel information.
Pros: Great service for pick up and drop off. Friendly staff, and quick service
Pros: Staff were very friendly
Cons: Car was pretty old and run down
Pros: easy to pickup car
Cons: They say that car is MB VIto, but car was VW tarnsporter what was scuffed
Pros: Royal at Chania were very friendly, relaxed and non nit picky. The car they initially gave us was poor (Fiat Panda Semi-Auto) but they were very helpful swapping this out for the much better Hyundi i10 Auto ASAP.
Cons: The initial car they gave us was old, tired, faulty, underpowed and hideous gear box. But they replaced it ASAP hence great review by us.
Pros: professionalism of the staff
Pros: Staff very friendly and no waiting either way
Pros: I dit not like the service
Cons: They gave us a car with a broken light, and said we should pay for it at drop off. We delivered the car with a little dust on and they Said they would take up to 300€ for cleaning it. Very bad experince in a foreign countries, they tried to scam me. Very rude people, with very bad english.
Pros: Freindly. No insurance sales effort.
Cons: Too old and dirty car to the Price. All My credit card information was noted down in the contract. Only acceptable since it can not be used online without my appoval due to Better safety rules.
Pros: The efficiency and the service.
Cons: I didn’t like the limitation of not being able to go on dirt roads like Balo. It should be written in advance.
Cons: First, they made me to pay fee for full insurance, second they took 200eur deposit, which wasnt necessary. Personal was very unpolite and hysteric
Pros: The pickup and drop off were quick and easy.
Cons: The representative were not at the airport when we arrived, even though they had our flight number.
Pros: They were very helpful with our rental.
Cons: It's very difficult to find the rental office as they do not come up on Google or Apple maps. Please put your locations on the maps! We could have easily walked to the office in Chania instead of waiting for a ride if would could have found it.
Pros: very uncomplicated
Cons: rental desk in Chania airport really difficult to find
Pros: friendly and quick
Cons: nothing, everything was ok
Pros: Very friendly & helpful
Pros: Everything was done as promised.
Cons: A bit complicated finding the office near Chania airport.
Pros: Fast, kind, courteous, professional
Cons: The car showed a tire was deflating when I took the keys
Pros: Stelios gave us a free upgrade although we declined their local insurance, I was happy to rent from Royal and Discover, would use again.
Cons: They are not correct.They withheld an amount of 80 euro when I returned for a scratch that was.Anti-insecurity COVID. I do not recommend them
Pros: Quick and effective
Cons: The first gear of the car was a little bit difficult to handle at the beginning.
Pros: Very friendly and quick!
Cons: Nothing to raise. First class quality service. Highly recommended.
Pros: The person we picked the car up from was very efficient and friendly. Booking the car was easy and the process was simple. The money blocked off on my card was quickly released.
Cons: The people we picked the car up from tried to penalise us for returning the car with some dust on it, even though we had picked it up in this condition. However, after showing them some videos they conceded this was not our fault and did not add on the extra charge. This was a quick exchange however and did not affect our positive experience with RR, we would simply recommend all renters take videos of the car they pick up; I do NOT feel RR was trying to con us with extra charges.
Pros: The customer service and communication in Chania was very good.
Cons: The car wasn't in great shape (lots of scrapes and a headlight was out).