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EXER at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great value for the money. It's convenient outside the airport.
Cons: The service representative was helpful on getting us directions to our hotel.
Pros: The car had >168000km on the clock, missing basic safety features such as reversing camera or reversing lights. Audio system not working properly when connecting a device using USB. One good thing was the size that accommodated 4 big bags. Car very old and missing the new features that you expect in hired cars. Car was not the One we booked. No meet and greet as noted on the rental confirmation.
Pros: Easy to deal with.
Pros: Clarification of all requirements
Pros: Nothing very bad🤬
Cons: Out of hours pickup fee
Pros: Moreover, my wife had to wait alone for almost an hour because the agent took forever on the process of picking up the car with the paperwork and his talk with me. Why? He should be fired! I wanted to punch him out for leaving my wife by herself.
Cons: What kind of establishment is this? I was never informed that I am the only person that could go upfront. Sabros also made several rude and judgmental remarks at me with his condescending tone eg don’t drive off road and what exactly am I using the car for and where am I staying at? What business is of his? He also try to sell me more insurance when I bought full coverage. People like him give your company a bad name.
Pros: VERY PROMPY AND PROFESSIONAL SERVICE
Pros: Meeting at the airport and friendly. Driver being helpful and providing assistance with picking car up. Speedy, no waiting around.
Cons: Having to arrange to go to office that wasn’t at airport and having to drop off again asking driver to help us.
Pros: Did not like exer at all, we never got the car because apparently they didn't accept our credit card or visa card regardless of the fact that we were a wealthy couple, we even offered to pay extra cash. Never use Exer, we ended up using Kydon which happily accepted our money and were open late.
Cons: They kindly drove us back to the airport after not accepting our money.
Pros: overall the service was very good
Cons: Finding the drop off site
Pros: Free upgrade.
Cons: Drop-off was confusing. There was no agent there.
Pros: very happy with the agent when picking up/dropping off, it was a good start/finish to the holiday
Cons: could be a bit more flexible with drop-off time, our flight was delayed so didn't drop car off at specified time