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Carwiz at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Thorough. They suggested videoing the car’s condition
Cons: When we collected the car, there seemed a long wait for customers returning their vehicles. Perhaps another staff on duty for peak times. I did not feel listened to when I brought up the size of the car we were given in comparison to what I had booked. As a result, our luggage and passengers barely fit and were uncomfortable.
Pros: The car was fine, new and clean. No problems with service
Cons: Having to buy full insurance on top of the fuld insurance already ordered through Discovercars, making it twice as expensive. Really slow expedition upon arrival, the queue took 1 hour, there were 5 people before os in the queue
Cons: Announced change to a lesser car, terms incorrect in rental website
Pros: car upgrade and cost
Cons: seemed overwhelmed , both picking up and dropping off car involved a long wait
Cons: Lack of ability to get to the beaches because lack of asphalt roads, which is considered off-road.
Pros: Car replaced and upgraded within an hour of calling in a faulty electrical problem. No fuss , very efficient
Pros: Easy to locate the rental company, pick up & drop off went ok
Cons: Very high out of office charge (40 EUR) in comparison to other car rental companies
Pros: Close to the airport. Short time spent on car drop off.
Cons: Carwiz treated the rental as basic, even if I had full insurance already paid. 1.300 euro guarantee is huge and long time until it will be released. Windscreen not quite clean on the inside, no screen wash fluid at all.
Pros: Scam ,dont use these
Pros: We rented a car and rental agency in Chania Greece said because we were an hour late they did not have our car.
Cons: I was still billed for a car I didn’t get. CarWiz would not even help us find another car. So we walked down the street and someone offered to help who didn’t have a car but found a rental agency that did.
Pros: The car wasn’t the one I picked. It looked like a delivery car and had a big dent on the driver door
Cons: Dismissive and rude. Insurance scam. Do yourself a favour, spend a few more euros and rent from a better company!
Cons: Horrible, dirty, unwashed child seats. Absolutely disgusting, with pieces of old food stuck to the fabric. The sponge padding was non existent (years of tear and wear) & turned into dust. They looked like they were pulled out of a thrash bin.
Pros: The friendly staff
Cons: No GPS, not working car
Pros: Quick and efficient
Cons: One of the seat belts was not working and had no similar replacement vehicle available.
Pros: No car provided.
Cons: Bad service- needed credit card which i didnt have
Pros: Always effective and friendly
Cons: For the first time I wasn't pleased with the car...
Pros: Great team, very professional and were very informative on advice with insurance on the car. First class and highly recommended
Cons: Efficient, effective, professional and great value for money
Pros: We have booked full insurrance at the end and so no deposite was blocked.
Cons: The car was not really clean and had many small damages. Technically it was ok more or less (tire pressure signal has sent warning messages all the time), but one of the door could not be closed fully (lot of noise came in) and there were signs of small accidents around the car.
Pros: Terrible car agency
Pros: Terrible company
Cons: I rent cars abroad 5 to 6 times each year and it never happens to me that a late show would cancel the order without any further assistance
Pros: Low Price
Cons: Rental agent claimed dent on car was not present at check-out, despite us both looking at the signed check-out slip clearly showing it was present! Rental agent required photo/video of dent to prove it was pre-existing damage, which I fortunately took when picking up the car. A scummy practice to gaslight their less diligent customers.
Pros: quick, effective, very good
Pros: Brilliant service. Would definitely recommend
Pros: Fast service new car good vibe Pick up &drop up was quickly.
Cons: bit old car
Pros: Simple and straightforward
Cons: Lack of attractiveness
Cons: 1) Car was full of scratches and bumps 2) Airconditioning of first car didn't work. We had to wait 15 minutes for a different cat 3) We were told that the will give us back the 1,100 Euro deposit in 10-15 working days
Pros: The service provided was very good. Straight forward transaction, friendly, nice vehicle.
Cons: We arrived to pick up our vehicle at the same time as several other renters, therefore had to wait a bit for an agent.
Pros: service was OK
Pros: Very friendly staff.
Cons: I appreciate agent's assistance with giving me a pretty much the brand new vehicle.
Pros: nice car and staff great
Cons: distance to pick up point seemed further than indicated.
Pros: Efficient and fair, no accusations of damaging the car, as the one I was given (upgrade) had a few dents. Had this from other companies. Very friendly polite staff
Cons: Nothing it was very good.
Pros: Friendly and professional
Pros: nice staff and quick handling
Cons: trunk flap was missing and the right side wiper did not work due to worn rubber
Cons: They claimed that my card was not credit. My wife stood and waited in the night 45 minutes before they finally approved my card. Never again.
Pros: Price and ease of collection.
Cons: The location, agent, car, the entire process was HORRIBLE
Pros: Car was given away 1 hour and 20 minutes after my pickup time. I was late because of a delay in bagage claim. No other cars were available and no help was offered to help find one. I asked for a refund from Discover Cars and was denied. Terrible customer service.
Pros: Good friendly & professional customer service. No pressure sale. All the car bodyworks issues were noted without quibble and quickly with no arguments as well.
Cons: Access to the rental office from the main road is a minor issue.
Pros: Quick and easy both times
Cons: They offered additional cover of £70 when we got there. We declined but it was confusing as we already had full cover.
Pros: very efficient
Pros: Cleaness of car
Cons: No flexibility and availability on this reservation to have invoice and to pay deposit and consequently, obligation to take out an insurance policy, a redundant policy compared to the one puchased on Discovercars
Pros: Suitable car was available at short notice, rates were reasonable, accommodating staff who worked with us to change the reservation at the last minute.
Cons: Agency pick-up location was closed when we came at the time of pick-up. Had to wait for a while before agent showed up. Also, despite our asking for a larger car the car we were first offered was too small for our luggage. Luckily the agent was very accommodating and helped us find a bigger car that fit everything.
Pros: The car they provided had problems with the starting engine so it took up to 5 or 6 attempts to start the car.
Cons: Agents are rudeless and they believe that your first time renting a car is with them.
Pros: Friendly and good advice.
Cons: Car drop off. We had full insurance and were told that we could leave the key in the keybox because of early flight. When we arrived the agent told us to wait and then left with another car. We didn’t wait because we had to catch a flight. The windshield washer fluid was empty when we picked up the car.
Cons: At drop off the employee was very rude, almost to the point of intimidating with his smart remarks. I will never rent a car with carwiz again.
Cons: Le supplément de 40 euros !!! Voiture non préparée ( nettoyage du pare-brise et absence d' eau dans le lave vitre
Pros: very friendly service and good advice quick and easy
Cons: no complaints
Pros: Very friendly service, checkout done in 1 minute
Pros: They were helpful. Had the opportunity to upload documents prior to picking up the car, it shortened the pick up time.
Cons: Collected car in the dark, it was difficult to spot all dents on the car when doing the inventory.
Pros: Dents scratches always make you nervous on a rental, incase you miss-one and then blamed for it. Take pics/ video car.
Cons: There was no one to meet us to drop off the car
Pros: Very old car, 132000km on the clock. Lots of paint faults and a caved in rear bumper
Cons: 1.5 hour wait for car pickup Unsafe baby seat
Pros: Flexible, accepted a late drop-off, good prices, no incidents
Cons: Better instructions/access to chania airport office
Pros: Friendly and easy going staff, very helpful.
Cons: Did not like the fact I had to change the car after just a couple of days because of oil problems which disrupted my week-holiday in Crete and caused unnecessary stress
Cons: Child seat is too old
Pros: They didn't provide anything
Cons: Extremely poor customer relationship, rude and not helpful.
Pros: Car in excellent condition, very clean, well maintained, agents professional and friendly, competitive rates in summer peak season.
Cons: Full to full fuel policy would be nice to have.
Pros: Affordable car rental.
Cons: It took more than 15 days to receive the security deposit back.
Pros: They tricket me into paying an extra fee for a damage I did not cause.
Cons: They tricket me into paying an extra fee for a damage I did not cause.
Pros: They were really responsive. But they could not answer our issues. Only discovery cars could, and they were not contactable at all.
Cons: They couldn't help us with our problems - only Discovery Cars could. Calls were not accepted by Discovery. Email was only replied to by Discovery, over a week later (as we were leaving the country.)
Pros: Quick and no fuss
Cons: Car not available so they bumped the price for an alternative.
Cons: Could not provide the car which had been booked.
Pros: not a lot
Cons: Had sell on local insurance, certainly professional about extorting more money
Cons: The car was not with full tank, while when I made the reservation I chose "Full to full"
Cons: It can be a long wait to pickup or drop the car
Pros: Quick check-out
Cons: Unfriendly attitude, nobody on site when I arrived to pick up car, child seat was dirty, tank was only half full whilst contract specified “full to full”.
Pros: Car really struggled going up hills and villa was on the side of a mountain.
Cons: We had ordered a car to carry 2 suitcases - this was only achieved by removing the parcel shelf. Therefore a little misleading, other cars were available however it was explained these were more expensive.
Cons: The extra 72 euros "car insurance " that I have been already paid via discover.cars.com I'm about to make a claim
Pros: Very cheap, we did not encounter any serious problem with the car.
Cons: The car was five years old with 86000km. The clutch seemed to be worn off, driver seat had been burnt with cigarete.
Pros: Friendly and flexible
Pros: Polite efficient staff Clean newish car
Cons: Difficult to find Quite a long walk with a suitcase along uneven road surface It would be very unpleasant in summer heat
Cons: Car provided not in good condition. Washer bottle empty and wiper blades perished, could not clean windscreen efficiently. Several dents and scratches to bodywork noted upon collection. But it started everytime and it ran OK. And fortunately it hardly rained in the two weeks I drove it.
Pros: Friendly, great value for money, plus full-to-full fuel policy.
Cons: The wait when picking up the car, and the lack of pavement access to the pick up location.
Pros: Good car, good price.
Cons: Car booked was not available on arrival. Offered an automatic which we did not want. Car of the class we had booked returned whilst still at rental office, so we had to wait until it was checked, cleaned and valeted. Unable to find a direct return flight from Chania so had to take an 06.25 flight to Athens. I contacted the Carwiz who were not very helpful Finally agreed that the car could be returned at 05.00 at an out of hours cost of 40 euro. Waited until 05.25 but Carwiz rep did not turn up!
Pros: Quick and efficient pick up and drop off. Fantastic value and got an upgrade too!
Cons: Nothing not to like!
Pros: Car was pretty much brand new, very clean, safe and nice to drive. The lady at drop off was very friendly, helpful and gave us a lift to the airport.
Cons: We weren't particularly confident on collection, as the car we were renting was swapped after we said we didn't want their insurance. Low and behold there was a nail in the tyre that had to be repaired.
Cons: Nothing, rude staff, told me that because we were 5 mins late we nearly wouldn’t have been guaranteed a car. Intimidated into buying extra protection. If there’s any scratch on the car that wasn’t there before we gave it to you, we’ll take €290 minimum as cost! Didn’t like the staff here. Just landed in the country and the first Greek person I spoke to didn’t give me a welcoming experience.
Pros: The drop off at airport as off site office was a bonus. Site was easy to find on return journey.
Cons: The car we were expecting wasn't available...given a smaller model..ok for sightseeing with 4 adults but bit cramped with luggage,we had to carry one case between passengers in rear seats.
Pros: Fast service
Cons: Nothing, maybe look for the man with carwiz sign waiting for you. We were going 5 - 7 min to find the carwiz office. Cause we didnt knew they were waiting for us.
Pros: They came to pick me up at the airport and they also dropped me off there.
Cons: Quite honestly it is hard to think of something genuine I didn’t like.
Pros: Great service
Pros: agents at chania port were nice and it was easy to drop off car
Cons: location is hard to find, agent was late waiting for us at airport to take us to pick up car, tire in nail immediately upon taking car and forced to repair even though purchased full insurance, car in terrible condition (dirty and all fluids were low, warning lights on).
Pros: Not thing.
Cons: Carwhiz is a rip off. They are unscrupulous to the least. I would watch your wallet go with a reputable company. Get what you pay for.