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Autocandia at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Meet & greet option for pickup. Inportant for late night arrivals
Pros: Efficient in processing.
Cons: The collection with car at the airport is a person piling you all into a car and driving 1km down the road. The fuel use to empty is untrue. Got given a 60k 5 door Skoda instead of the 206 sized new car advertised. Very rough drive.
Pros: Mano was exceptionally helpful on pick up and drop off. Lovely professional manner, thank you
Pros: It was close to airport. Funny and nice agent 👍
Cons: From outside car was nice but technicaly i was worried if its going to last hole week. Car was little bit lazy. Oil change indicator, weird transmission bearing noise, front wheel bearing noise?, duallmass flyweel? I dont blame autocandia, i blame skoda. Simply clever 😁
Pros: Professional service.
Pros: Representative was kind and efficient
Cons: Representative waited for another consumer so we waited with him. Representative emphasize we will be better off to pay extra insurance to avoid paying to him in case of damage even though we paid all damage cover in advance.
Pros: Pretty efficient on pick up. Similarly efficient on drop off and a particular mention to the guy on duty on Tues 5/9 evening. I left my glasses in the car. I only realised as I was about to go through Security at the airport. I called him, he found my glasses and drove the short distance to the Terminal to meet me and pass them back to me. Much appreciated.
Pros: overall good experience
Cons: the car wasn't the cleanest, squeaky brakes, but nothing too bad
Pros: They were on point at the airport, picking us up to their office.
Cons: No customer service even though we told them we have been double charged 65€, they didn’t try to protect us but instead said “yes, we know, this happens all the time with clients because they book through DiscoverCars.” Although this wasn’t their mistake, they still did nothing. We weee also provided with a different car than what we have reserved without explanation why.
Pros: Fast service, polite personnel
Cons: Some documentary gaps in the rental procedure.
Pros: straightforward, efficient.
Cons: the baby car seat was in extremely bad condition. The representative suggested to come in a day or two to replace it (he was supposed to get more). Due to logistics we kept the seat as is.
Pros: Very effective, and friendly guy who picked us up in the airport.
Cons: The car was dented which I think was a good thing, when driving around crete you can easily get dents and scratches, so having a car thats already dented takes off pressure from you as a driver. What I didn't like was the cleanliness of the car inside, I don't think it had been cleaned for a couple of years.
Pros: Helpfull, understanding brilliant customer service
Pros: Reasonable price for 10 days
Cons: Not based at airport had to take minibus 2 mins up the road while kids were left on their own . They said no room in minibus.
Pros: It was reasonable in price
Cons: The car size was allot smaller than I ordered
Pros: The response rate was great. I initially had some come concerns about the car but they were very respondent. They checked the car.
Cons: I have a problem with the fact that my confirmation was based on full to empty. But when I got there they told me that I didn’t pay for this and that this wasn’t the first time they have the same issue with discover cars. Also the car was rented based on a full insurance but they told me I have to pay additional amount to get the full coverage.
Cons: Cars are old and with no equipements
Pros: Quick and friendly service
Cons: 1. Not to clean car inside. 2. After returning car you have to walk to the airport 10-15 minutes in a very hot weather with all baggages.
Pros: Staff were friendly.
Cons: The car was not good. Too small, stained and old upholstery, engine size small and weak for hills. Car was old. They were not able upgrade.
Cons: Car tyres were worn and should have been changed. Other than that car was in good condition and service was good
Pros: It was fast and clear and they didn't force me to buy extra insurance.
Cons: To be separated from my family to pick it up and return it.
Pros: Service representative met us in arrival zone at the airport.
Cons: Nothing particular.
Pros: Helpful agents, the car broke in the middle of the renting period, it took 1 hour after my call for them to arrive and replace the car.
Cons: Nothing particular, except that the car was quite worn off.
Pros: Autocandia works good
Cons: Condition of car
Pros: Very friendly
Cons: Having been dropped off by the courtesy bus at the front of the compound, finding their office right at the back wasn't very clear
Pros: Friendly, spoke English, competent, good communication
Pros: Close to airport
Pros: The car was good.
Cons: There was no screen wash in the car. It was quite time consuming having to be taken to the car depot, then drive back to pick up my husband and then do it all in reverse on the way back.
Pros: Good professional company at an affordable price
Cons: Only one passenger allowed to transfer on the shuttle bus from office to airport
Cons: They take a deposit for 700euro and when I returned the car they said the money will be back on the account in 9 dags, why not in 2 days. The car wasnt in the best condition, felt like drivning a 10 year old car. I would not recommend renting here.
Pros: Manus was pleasant and explained everything quickly and clearly.
Pros: The staff were friendly and efficient.
Pros: Fast, efficient and friendly and no "hard sell" of other services
Pros: the guy at the airport in Chania was very friendly
Cons: the car smelled really bad. When the breaks where of , we had to
Pros: Very friendly and efficient
Cons: Only the driver can use the transport to the rental station where the car is, the rest of the family needs to wait at the airport
Cons: Had to call to be picked up for meet and greet,only 1 person working in pick up spot..took forever and car cleanliness was bad…back seats were in need of deep cleaning and car was dusty and dirty inside
Pros: Price was good, they waited for me in the airport, they were there at 6 in the morning when I left the car back and all was good.
Cons: They tried to sell the extra insurance there as well and if you buy this from them they do not block the 700 euros on your card. I would have really loved to know this before, as i would have bought it directly from them so they should write it somewhere when you book the car.
Pros: Car drop off was really fast. I could drop off the car outside normal working hours (5:00), paying a small fee for this service.
Cons: I got a Fiat Panda which is not similar to Skoda Fabia for which I payed. The car was too small and totally rudimentary.
Pros: Very efficient service and easy no hassle pickup and drop off
Pros: Drop off easy
Cons: No Bluetooth in car No electric windows in rear
Pros: The staff were very friendly, helpful and efficient. Although I've crashed the car, they didn't give me hard time at all.
Cons: I felt that the quality of the car wasn't that great. I'll probably go one category up the next time.
Pros: Fast and efficient process to collect the car and return it - good price
Cons: Car was not in very good condition - not particularly clean (cigarette butts left in ash tray for example) and lots of existing scratches
Pros: Pickup from the airport and transported 2 mins to the collection point. Car was clean, rental agents were friendly and welcoming.
Cons: Wait to drop the car off
Pros: Cost & speediness of collection & drop-off
Cons: Robustness of car for hilly terrain of Crete - did not feel safe & spent most time in 2nd gear attempting to climb the hills
Pros: They help me with the information that I need.
Cons: It was a bit old but it function correctly and have no issue with it.
Pros: pick up at the arrival hall
Pros: Very helpful and friendly service, responsive to calls.
Cons: The car wasn't super clean and had some cosmetic damage to the body.
Pros: We were met at the airport by the representative. The car was good value. Well presented, quite new.
Cons: A warning light was on, I phoned the rental agency, got an answerphone, left a message but I was not called back. The next day I solved the problem but I was not called back. If the problem had been more severe I feel I would not have got the support promised in the agreement.
Pros: Good service with a friendly attitude
Cons: Autocandia representatives gave me a car with flat spare tyre. It was not shown me at a pickup. But at return, they checked spare tyre, found it damaged and charged me for it. Is it a business model for additional income?
Pros: They were able to provide us with a vehicle very quickly despite not having any record of the booking from Discovery and were extremely helpful and kind
Cons: As a result of them not having the paperwork we didn't receive the car we had booked
Pros: Friendly and helpful. Efficient. Excellent value.
Pros: They were very polite, thanks for this!
Cons: I did not get back yet my deposit, it is over 10 days after car return.