Autocandia at Crete Airport Chania

Cons: The car rental was not in the terminal, it was with a shuttlebus. The woman at the desk was not friendly. I had full insurance but still they try to sell an extra insurance because damage underneath the car was not covered?! I refused that. We had booked a Peugeot 208 but we recieved a Skoda Fabia with 122000 km. This is the first time I recieved such an old rental car. The motor of the car was too light to drive in Crete.

Pros: God car at a god price.

Cons: To my opinion, the lady at the counter was very stricht.

Cons: The agent should wait for me when I exit the plane. He called me when we landed and asked me to call him when we exit the airport. Then we had to wait for him.

Pros: Odebrałem auto o godzinie 01:00 nad ranem bez żadnego problemu. Bardzo miła obsługi podczas wydania samochodu i tak samo miła obsługa podczas zdawania pojazdu. Polecam !!!

Pros: All the people I met were delightful, helpful and professional. It makes a difference. They called me as soon as I landed and met me at the airport in my car. Brilliant.

Cons: The car had seen better days but was perfectly adequate for our needs and I got precisely the car I asked for.

Pros: Friendly staff

Pros: They even helped with phone holder and usb charger for free. Really nice customer service

Pros: very polite and nice staff, very helpful, transfer to the airport

Cons: It took almost a day to confirm the rental

Pros: Staff on collection

Cons: Lack of power in car .

Pros: Professional, easy to talk to.

Cons: -

Pros: I really liked how friendly and helpful the staff were, how quickly everything was handled at both pickup and drop‑off, and the fact that they explained all the local driving rules clearly. I also appreciated that they offered to take us to the airport after returning the car.

Pros: Though we informed of our dislike of condition and trouble with the car, they said that it was the only car left and we saw that the whole lot of car was available and this was before the season had started...

Cons: The condition of the car, like stepping back in to 1995... Everything was manual and only half of it was working...

Pros: Everything

Cons: Nothing

Pros: The staff eas very helpful and kind.

Pros: Most helpful and useful pick up experience we've ever had. Showed us all the various dials (eg fog lights) and gave us tips for petrol stations in Crete

Pros: Very flexible and friendly representatives. Ease of deposit payment.

Pros: Friendly, effective, picked us up at airport

Cons: The fuel policy is not ok they have 3/4 full tank It is not easy to follow better to have full tank policy most honest to everybody

Cons: When I paid for the broken tire I got a physical receipt. Why do I not get a receipt on mail? This receipt I could easily have used in my claim to Discovercars. Strange handling !!

Cons: service transfer from/to the airport is available only for the driver and not for all travelling person

Pros: Un servicio excelente, rápido, amable, explicando paso a paso todo el proceso. Muy agradecido por su atención. Gran profesionalidad.

Cons: I adission. They managed to make a mistake about which airport I was arriving at, even though it was correct as in the booking reference. So they to get me a car last minute. And also for some weird reason there was water and not whipper fluid in the car.

Pros: Very good

Cons: Very efficient polite

Pros: Η εξυπηρέτηση άθλια Αγενείς υπάλληλοι Ζήτησαν 80€ χωρίς επιστροφή σε περίπτωση ζημιάς και δεν καταδέχονταν να μας πάνε στο αεροδρόμιο πριν απο τις 7:00 το πρωί ώρα πτήσης αν δεν τους δίναμε 30€ επιπλέον

Cons: The fuel full to empty

Pros: Easy drop off in Heraklion.

Cons: The pick up was bad because the car was no suitable for five people.

Pros: Excellent service

Cons: Nothing

Cons: Minibus to pick up car would only take one person and no luggage. Had to go on minibus to car lot , complete paperwork and then drive back to airport to collect other people and luggage. The same with drop off. Only one person at office so long wait to process pick up. Was charged for full tank of petrol and told to bring back empty. This is not usual and is difficult to organise. Much prefer to return with full tank. Car broke down after driving 50km. Wasted about 2 hours while they brought a

Pros: Close to airport friendly staff great car

Pros: Very friendly staff. They explain all the steps and rules of the process. I liked that they picked us up at airport and upon return of the car they drive us to airport

Pros: quick service at airport, price

Cons: car had a lot of marks, high mileage

Pros: They were very efficient.

Cons: N/A

Cons: Kennis over de taal en rijbewijzen

Pros: I actually booked a Toyota Yaris but I got a Skoda Fabia , but the quality of service made up for driving a Skoda :)

Pros: Nice people and everything worked out well

Pros: Always there for you

Pros: Friendly and efficient staff.

Pros: The service is great, price great & car great, all good

Cons: Nothing

Cons: Wasn't interested in the voucher we were told to present. Only allowed one person to go and collect the vehicle. Didn't want to acknowledge the actual agent we booked through. Terrible service.

Pros: Very efficient and friendly

Cons: Nothing

Pros: Meet & greet option for pickup. Inportant for late night arrivals

Pros: Efficient in processing.

Cons: The collection with car at the airport is a person piling you all into a car and driving 1km down the road. The fuel use to empty is untrue. Got given a 60k 5 door Skoda instead of the 206 sized new car advertised. Very rough drive.

Pros: Mano was exceptionally helpful on pick up and drop off. Lovely professional manner, thank you

Pros: It was close to airport. Funny and nice agent 👍

Cons: From outside car was nice but technicaly i was worried if its going to last hole week. Car was little bit lazy. Oil change indicator, weird transmission bearing noise, front wheel bearing noise?, duallmass flyweel? I dont blame autocandia, i blame skoda. Simply clever 😁

Pros: Professional service.

Pros: Representative was kind and efficient

Cons: Representative waited for another consumer so we waited with him. Representative emphasize we will be better off to pay extra insurance to avoid paying to him in case of damage even though we paid all damage cover in advance.

Pros: Pretty efficient on pick up. Similarly efficient on drop off and a particular mention to the guy on duty on Tues 5/9 evening. I left my glasses in the car. I only realised as I was about to go through Security at the airport. I called him, he found my glasses and drove the short distance to the Terminal to meet me and pass them back to me. Much appreciated.

Cons: Nothing

Pros: overall good experience

Cons: the car wasn't the cleanest, squeaky brakes, but nothing too bad

Pros: They were on point at the airport, picking us up to their office.

Cons: No customer service even though we told them we have been double charged 65€, they didn’t try to protect us but instead said “yes, we know, this happens all the time with clients because they book through DiscoverCars.” Although this wasn’t their mistake, they still did nothing. We weee also provided with a different car than what we have reserved without explanation why.

Pros: Fast service, polite personnel

Cons: Some documentary gaps in the rental procedure.

Pros: straightforward, efficient.

Cons: the baby car seat was in extremely bad condition. The representative suggested to come in a day or two to replace it (he was supposed to get more). Due to logistics we kept the seat as is.

Pros: Very effective, and friendly guy who picked us up in the airport.

Cons: The car was dented which I think was a good thing, when driving around crete you can easily get dents and scratches, so having a car thats already dented takes off pressure from you as a driver. What I didn't like was the cleanliness of the car inside, I don't think it had been cleaned for a couple of years.

Pros: Helpfull, understanding brilliant customer service

Pros: Reasonable price for 10 days

Cons: Not based at airport had to take minibus 2 mins up the road while kids were left on their own . They said no room in minibus.

Pros: It was reasonable in price

Cons: The car size was allot smaller than I ordered

Pros: The response rate was great. I initially had some come concerns about the car but they were very respondent. They checked the car.

Cons: I have a problem with the fact that my confirmation was based on full to empty. But when I got there they told me that I didn’t pay for this and that this wasn’t the first time they have the same issue with discover cars. Also the car was rented based on a full insurance but they told me I have to pay additional amount to get the full coverage.

Pros: Personnel

Cons: Cars are old and with no equipements

Pros: Quick and friendly service

Cons: 1. Not to clean car inside. 2. After returning car you have to walk to the airport 10-15 minutes in a very hot weather with all baggages.

Pros: Staff were friendly.

Cons: The car was not good. Too small, stained and old upholstery, engine size small and weak for hills. Car was old. They were not able upgrade.

Cons: Car tyres were worn and should have been changed. Other than that car was in good condition and service was good

Pros: It was fast and clear and they didn't force me to buy extra insurance.

Cons: To be separated from my family to pick it up and return it.

Pros: Service representative met us in arrival zone at the airport.

Cons: Nothing particular.

Pros: Helpful agents, the car broke in the middle of the renting period, it took 1 hour after my call for them to arrive and replace the car.

Cons: Nothing particular, except that the car was quite worn off.

Pros: Autocandia works good

Cons: Condition of car

Pros: Very friendly

Cons: Having been dropped off by the courtesy bus at the front of the compound, finding their office right at the back wasn't very clear

Pros: Friendly, spoke English, competent, good communication

Pros: Close to airport

Pros: The car was good.

Cons: There was no screen wash in the car. It was quite time consuming having to be taken to the car depot, then drive back to pick up my husband and then do it all in reverse on the way back.

Pros: Good professional company at an affordable price

Cons: Only one passenger allowed to transfer on the shuttle bus from office to airport

Cons: They take a deposit for 700euro and when I returned the car they said the money will be back on the account in 9 dags, why not in 2 days. The car wasnt in the best condition, felt like drivning a 10 year old car. I would not recommend renting here.

Pros: Manus was pleasant and explained everything quickly and clearly.

Pros: The staff were friendly and efficient.

Pros: Fast, efficient and friendly and no "hard sell" of other services

Cons: Nothing

Pros: the guy at the airport in Chania was very friendly

Cons: the car smelled really bad. When the breaks where of , we had to

Pros: Very friendly and efficient

Cons: Only the driver can use the transport to the rental station where the car is, the rest of the family needs to wait at the airport

Cons: Had to call to be picked up for meet and greet,only 1 person working in pick up spot..took forever and car cleanliness was bad…back seats were in need of deep cleaning and car was dusty and dirty inside

Pros: Price was good, they waited for me in the airport, they were there at 6 in the morning when I left the car back and all was good.

Cons: They tried to sell the extra insurance there as well and if you buy this from them they do not block the 700 euros on your card. I would have really loved to know this before, as i would have bought it directly from them so they should write it somewhere when you book the car.

Pros: Car drop off was really fast. I could drop off the car outside normal working hours (5:00), paying a small fee for this service.

Cons: I got a Fiat Panda which is not similar to Skoda Fabia for which I payed. The car was too small and totally rudimentary.

Pros: Very efficient service and easy no hassle pickup and drop off

Pros: Drop off easy

Cons: No Bluetooth in car No electric windows in rear

Pros: The staff were very friendly, helpful and efficient. Although I've crashed the car, they didn't give me hard time at all.

Cons: I felt that the quality of the car wasn't that great. I'll probably go one category up the next time.

Pros: Fast and efficient process to collect the car and return it - good price

Cons: Car was not in very good condition - not particularly clean (cigarette butts left in ash tray for example) and lots of existing scratches

Pros: Pickup from the airport and transported 2 mins to the collection point. Car was clean, rental agents were friendly and welcoming.

Cons: Wait to drop the car off

Pros: Cost & speediness of collection & drop-off

Cons: Robustness of car for hilly terrain of Crete - did not feel safe & spent most time in 2nd gear attempting to climb the hills

Pros: They help me with the information that I need.

Cons: It was a bit old but it function correctly and have no issue with it.

Pros: pick up at the arrival hall

Pros: Very helpful and friendly service, responsive to calls.

Cons: The car wasn't super clean and had some cosmetic damage to the body.

Pros: We were met at the airport by the representative. The car was good value. Well presented, quite new.

Cons: A warning light was on, I phoned the rental agency, got an answerphone, left a message but I was not called back. The next day I solved the problem but I was not called back. If the problem had been more severe I feel I would not have got the support promised in the agreement.

Pros: Good service with a friendly attitude

Cons: Autocandia representatives gave me a car with flat spare tyre. It was not shown me at a pickup. But at return, they checked spare tyre, found it damaged and charged me for it. Is it a business model for additional income?

Pros: They were able to provide us with a vehicle very quickly despite not having any record of the booking from Discovery and were extremely helpful and kind

Cons: As a result of them not having the paperwork we didn't receive the car we had booked

Pros: Friendly and helpful. Efficient. Excellent value.

Pros: They were very polite, thanks for this!

Cons: I did not get back yet my deposit, it is over 10 days after car return.