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Surprice at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing. The staff were aggressive and try to isolate and bully customers.
Cons: Scammers and liars. Also providing vehicles that aren’t safe to drive.
Pros: Nice people.
Cons: Condition of the car. There were stains on the upholstery, damaged plastics, etc. We had very delayed flight and landed at 2AM (4 hours after closing the office) but there was no option to pay extra for late pick-up. There was such a option from other companies.
Pros: Someone will greet you at the airport and within minutes they drive you to their office which is only 3 mins away. When you drop off the car, there's a quick inspection and again in minutes you"re dropped at the airport.
Cons: The person assisting us on check in wasn't friendly, helpful or patient. However, this seems to only apply to this person as other staff were courteous and helpful.
Pros: Surprice were waiting straight away for me. No messing around. Excellent value for money. Thank you
Pros: Short airport shuttle. Agent waiting in arrivals with name card.
Cons: Service described as ‘Meet and Greet’, but the vehicle was off airport and required a shuttle - though this was less than 5 minutes.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing the country border or using a ferry (traveling to an island) is forbidden.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Details are available from the rental company's reservation office.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
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