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Surprice at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Pick up from airport was efficient
Cons: Car did not support google maps on the screen, but instructions could be heard via speakers.
Pros: Quick and efficient service.
Cons: Condition of car could have been slightly better.
Pros: Not very much. The first car I was given was very old. When driving to our accommodation the car did not have enough power to get up even the slightest incline in the road and was dangerous. I returned it the next day and was given a slightly less old car which worked OK although it was obviously so old that it didn't have any bluetooth or even usb charging points.
Cons: Not very much, the first advisor seemed very rushed and just wanted to get rid of me. When I returned the first car the next day the advisor was more pleasant although she did expect me to refill the petrol tank even though it was due to Surprice that I had to use fuel to return to their office.
Cons: Airconditioning did not work on the passenger side, seatbelts did not pull back, warning on the screen for airbags disfunction. Plastic on the shifter was broken
Pros: Friendly and good value for money.
Cons: Car was older / high mileage.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing the country border or using a ferry (traveling to an island) is forbidden.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Details are available from the rental company's reservation office.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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