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Surprice at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: slow, still have not refunded my deposit
Pros: Had to call them to pick us up after that very smooth and efficent
Cons: car was old and worn but did ok
Cons: For the amount we paid we would have rented a much better and safer car
Pros: Super friendly at the start while picking up the car but unfortunately his chilled vibe so to make us feel relaxed about the small marks all over the vehicle.
Cons: When trying to hand the vehicle back they purposely kept us waiting and found a mark on the vehicle which was definitely there before. When picking the vehicle up we even questioned this particular mark and his reply was don’t worry small marks are okay. They kept us waiting and made me pay £180 before taking us to the airport. After reading the reviews about this place I wish I had read them before our trip. Absolutely disgusting behaviour from a company
Pros: The very kind guy at the drop-off, that after leaving us at the airport and getting back to the office, came back to the airport just to bring us a mobile phone that we forgot inside the car. Very appreciated.
Cons: the car was small and old
Pros: Friendly staff, efficient rental process, good car overall an excellent experience. Highly recommend.
Pros: They picked me up at the airport, waited for me and explained everything in detail. Straight to the point.
Cons: My only complaint is that the car didn't have the option to change the GPS to non-greek :(
Pros: Easy drop off
Cons: No reply to my reclamation in time. Lower category car that was booked.
Cons: They try to make you pay for extra Insurance
Pros: Really quick and easy friendly service
Cons: Our baby car seat wasn't great and it wasn't clear how it was supposed to be fitted. Everything else great though.
Pros: The rental car agent was great. Very efficient and friendly.
Cons: It was very hard to find the Surprice rental car pickup and drop off location. The local address is Chania wasn’t listed on any of the rental car paperwork. We spent a lot of time walking around at pickup looking for the shuttle van and driving around at drop off looking for the location.
Pros: Really friendly service at both pick up and drop off. Would definitely recommend.
Cons: Nothing to fault, a great experience.
Pros: Very professional, personel explained me everything.
Cons: Child seat should be cleaner.
Pros: Picked up from airport very quickly
Cons: Agent was extremely officious.
Pros: Not much
Cons: Only 1 person to process my order so it took a long time as there was a person in front of me. The car itself was old and poor condition.
Pros: Close to airoprt
Cons: Old and very damaged car was provided, had to spend time photographing over 40 dents and scratches already on the car.
Pros: I was met at the airport with a friendly chauffeur who drove me to the pick up point, and the car was easy to access even though our plane was very late.
Pros: Friendly employees, good service, good price.
Cons: Overall quality of the vehicle was fine, but not 100%
Pros: Friendly staff
Cons: Amex cards were not supported.
Cons: When I arrived they told me that I had to get in the minibus alone as there was only space for one person. I did not feel safe as a female getting in a random bus alone without my partner and he couldn't go as I was the driver. They then made us walk on a dirt track for 10 minutes wheeling 3 suitcases which broke my large suitcase wheel. They gave us the car & luckily had photos and when we returned he tried to say we scratched it and needed to pay. This was a lie as we had photo proof.
Pros: one car was ok, the Nissan micra looked like it have been hand painted
Cons: The latest models are on the site. what I got was a Kia Rio, about 12 years old. The car was in poor condition with various defects.
Pros: Nothing apart from they changed my first car without fuss.
Cons: Had to wait nearly 45mins to be picked up from airport to get the car. Then had to wait for 4 other clients to have their cars sorted out, paid for out of office hours why? First car was dirty inside with stains, doors creaked, clutch seemed to be going. Had to change the first car, second car was better but trim inside broken near driver seat, wiper blades were useless didn't clean windscreen at all.