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Alma Car Hire at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I especially liked that they called when they realised that my flight was going to be late. It was past mid-night when I collected.
Pros: Friendly and polite
Cons: Having to pay for an extra days rental - due to flight being delayed (not our fault)
Pros: Very friendly and helpful team
Pros: Friendly staff, easy process on pick up and drop off.
Pros: See above.
Cons: See above.
Pros: I want my stolen money back!
Cons: Car dealers you can’t trust that try to steal your money.
Pros: Pick up was fine. Gentleman was very nice. Dropping off, the woman was very rude.
Pros: Friendly and efficient car pick up. No queues either ! The car was spotless and was the model advertised. Cost was significantly lower than other mainstream providers
Pros: Good prices
Pros: the process was easy and the people were nice.
Cons: hidden costs
Pros: Very friendly and quick.
Cons: Car was old and had faulty headlamps and aircon - which only worked on full. OK most of the time but when I drove at night not so good (or safe).
Cons: Took forever to process the car and give me the keys when I arrived (kept me waiting for at least a half hour then came in to help me get the paperwork processed); also, they claimed a scratch on the bumper of the vehicle when there was nothing there and charged me for it. Terrible service and lack of communication.
Cons: Fraudulent rental company. Steals deposits and is very dishonest.
Cons: The car rental agency owner took us 50€ on our credit card without telling us, when asked for the reason he told us he charged the money because the car had sand inside. The contract didn’t mention it neither we received communication about that nor gave us a receipt. Never again. We are thinking of proceding legally.
Pros: Extremely friendly staff to deal with.
Pros: Very helpful & efficient
Pros: Everything was easy and transparent. Super service!!
Pros: Quick and friendly, even with a small issue (our fault) that was solved seamlessly
Pros: The customer service was excellent. It was a bit confusing to find the pick up place, but everything was very smooth once we did. The bigger age goes we’re not allowing one way rentals - Alma instead not only provided it, but also had a representative meet us at the ferry to pick up the car. Very efficient and friendly.
Cons: People seemed sketchy and tried to charge us 50 euros extra when we picked up the car. When we left the car they said that everything looked okay and the deposit would unblock in 2 weeks. Hopefully that's going to happen!
Cons: I was forced to pay a damage to the car I was not a part of. Somebody did scratch it while it was parked. Cars should be ensured.
Cons: Waited for us at a late hour, with a smile and amazing service
Pros: Car as described, friendly staff made collection & drop-off easy
Cons: Would have been nice to have had a map in the car.. but other than that it was excellent service.
Pros: Very efficient
Cons: Car had 50k on the clock and the clutch was terrible
Pros: Friendly manager at desk - small family run business - close to airport - hassle free check-in and check-out - smoothest and best car rental experience so far
Cons: all good
Pros: Quick, efficient, no nonsense.
Pros: Good value, easy pick up. Friendly staff.
Cons: Car wasn’t perfect, clearly had repaired previous accident damage, suspension clunked a bit.
Pros: Quick efficient and very friendly
Pros: Nice and proffessional staff/owner
Cons: Only positive
Pros: very fast service and kind
Cons: it was not clearly written that we had to walk outside the airport to find the car
Pros: Waited for us out of hours.
Pros: Very nice people who were very helpful
Cons: It was quite hard to see where Alma car were.
Pros: Very friendly staff, quick and efficient
Pros: No one at the desk when we arrived to return the car 3 hours before the flight. a lady from a near carhire desk came to check the car and she was very unfriendly .
Cons: it was not the car we orderd. we ordered skoda and got fiat
Pros: STEALERS! TO AVOID ABSOLUTELY!!! SPEND A LITTLE MORE MONEY AND GO TO A REAL ESTABLISHED VENDOR! The owner did a very speedy check of the car at first, and then at the end, another employee performed the check out, and did a very very long check, and did find some damages that were not checked by the owner. We didn’t do the damages but they forced us to pay for them.
Pros: Serious and effective
Pros: The staff were amazing and so fast. No oversell of extra insurance, just let us get on our way
Cons: The car itself was very beaten up. I don't think there was a single panel without damage and it had done 100K km. Not the usual kind of rental car I am used to.
Cons: Car under specification than that quoted. High mileage and poor condition.
Pros: The car had to be replaced on the 3rd day due to a problem with the trunk. They were responsive and quick to respond.
Cons: I wanted to return the car at the beginning of working hours - 7.30. However, Discovercars allowed the first return time to be 08.00 as it counts from the 7.31 start of the working day. There is no other option before 08.00 and this created stress for my family with young children as my flight took off at 08.40. However, a reasonable alternative was found and we left the car early. In general - happy.
Pros: They were very accommodating.
Pros: They were very flexible (waiting for us till late night due to flight delay); admnistration was fast and efficient
Cons: Car was an older model, with relative high mileage, clutch was not in top condition; anyway it was in a good shape, clean and without outside damages, it worked fine and reliable
Pros: Everything. Manolis and the lady were polite, kind and helpful. Speedy collection, great car.
Cons: Nothing! It was all great.
Pros: Quick and efficient as stated earlier.
Pros: The whole process was quick and efficient
Cons: Only cash accepted for car rental. Deposit was taken on card.
Pros: Helpful, perfect information, friendly
Pros: Friendly service
Cons: Didn't get the car I booked. Booked Skoda and got a Fiat.
Pros: Speedy pick-up and drop-off
Cons: Had to pay the open amount in cash, I prefer by card
Cons: Where to begin, so many issues we didn't get service either, refused due to no International DL even though Voucher says MAY not NEED.
Pros: Friendly personel ready to help.
Cons: The car already had 60,000 kms when it was delivered to me.
Pros: Very quick and efficient. Very welcoming and helpful.
Cons: Location / signage for "Alma" was not very obvious from the street. On arrival we walked passed it twice and had to ask directions. When we did find the Alma sign, it was very faded / ragged, and was lost amongst the other signs around it.