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Centauro at Crete Airport Chania
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The staff make the difference. They really do, I will always return back to them.
Cons: They don't take American Express.
Pros: Efficient arrangements, adequate vehicle was actually upgraded at not additional cost
Cons: Minor issue as to location of pickup at airport, instructions didn't match actual.
Pros: The condition of the car
Cons: The agents, I felt forced to buy a casco insurance
Pros: Nice representatives trying to do their best in a difficult situation
Cons: Difficult to reach the agency - the shuttle bus was not there and it wasn’t clear what to do next. Long and difficult pick up-we were first offered a car that didn’t match the DC category description (3 doors vs 5). We also had to pay an extra fuel deposit that had to be charged to the drivers card,and we haven’t seen this information in the rental conditions. Also remaining rental fee had to be the drivers card,which was inconvenient.The car drivers window didn’t work and engine control was on
Cons: Terrible car check out process. We had to wait in line nearly an hour. Agent helped people first who didn't have reservations, even though we already had booked online. Then helped another couple first that arrived at the shuttle after us. Very time consuming to both shuttle and then have to wait such a long time.
Pros: Some people are friendly there.
Cons: I ordered a car full to full but got the one where I had to return with certain tank ratio. Some of the damages were unmarked - I had to discover them myself.
Cons: We were expressly told we weren’t covered by insurance even though I had taken this out fully when booking the car. This also happened to another couple who had booked through a third party whilst they weee next to us. It was either take the insurance out with them and be covered or pay full deposit and according to them we aren’t covered. Felt a bit scammed to be honest and wasn’t sure what we should do so we took their word for it. I would not book through these again because of this.
Pros: Clean, new car
Cons: Half to half fuel policy. Hard to find them. Dropping was easy, but I think I was just lucky that somebody was right there.
Pros: Fast car return
Cons: They gave me a car with a flat tyre.
Pros: Clean car - good pick-up service from the airport.
Cons: Did not adequately explain that our insurance bought from Discovery was worthless in Crete. We had to pay an additional amount of 228 euros for coverage. There was no clear explanation by the attendant as to why that was the price or what exactly that covered.
Pros: Drop off
Cons: Location. Pick up. Inefficiency of pick up. Told my additional insurance purchase was no use and that it was high risk not taking their additional insurance.
Pros: Good car, AirPort pick up
Cons: They were offering additional insurances and services. Lady was pushing to purchase additional insurance.
Pros: Good customer service at rental office in Chania. Friendly shuttle bus driver.
Cons: The fuel level was marked as 60% but there was less than 40% of fuel. I think Centauro should change Fuel policy from 1-1 (examle: you take 40% to back 40%) to full to full. There will be no place for dispute.
Pros: Friendly staff
Cons: The 200 EUR insurance I HAD to take even tho I had the insurance from discovercarhire. Also I had to wait for shuttle service and queue at their office and because of that had to pay 40EUR extra for out of office fee. In conclusion the car was more than dubble the price that I got from discovercarrental!!!
Cons: They should define in details the roads that they deem has not fit to drive there cars on, because of the state of there main highways this cost me in the excess of £420 in damages, plus the recovery was abismal and the staff member i dealt with had no customer satisfaction manners!!!