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Key Go Rent at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly staff. Cars usually in good condition. Feels like staff are fair when checking car back in and not just trying to find the slightest mark in order to charge.
Cons: Shuttle bus took a bit of time to arrive when going to pick up car.
Pros: Great customer service
Cons: Car needed a good service
Pros: Drop off was no quibble and good. The suggestion to check in the car online was not working.
Cons: Initial agent was unhelpful and unhappy when I declined her offer of duplicate insurance and also bringing car back empty. She did not take me out to show me where the car was or explain relevant information about the card.
Pros: We had a great experience. Clean car and good customer service
Cons: Everything was nice
Pros: Realistic Insurance and good upgrade at no extra price
Cons: wrong pick up bus stop! We waited 95 minutes to be picked up because Discovery Cars stated we would be picked up at bus stops 1-5. we tried phoning Key Go Rent only to hear an automated message i. Spanish????? Eventually we went to bus stops 46. Key Go Rent told me they informed their agents ie Discovery Carrs that the bus stop had changed from bus stops 1-5 to bus stop 46 and it was Discovery Cars who failed to tell their customers who booked through them 😡😡😡😡😡😡😡😡😡😡😡😡😡
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 79 years.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Only physical driver's licenses are accepted (not digital versions).
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The customer must arrive on a flight on the same day that they pick up the vehicle; otherwise, they will be denied service.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes.
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