Thrifty at Alicante Airport

Pros: When giving back the fairly new car they said a part of the key was missing I only drove the car from the airport to my apartment and back a week later Either the key was faulty or the desk assistant removed a small key in the side of the keys They are now charging me for the keys There making there money up by charging for damage that never happened They don’t like it that you have paid for the car and insurance from a broker Never use firefly SCAMMERS

Pros: Have used firefly many times at alicante airport and staff have always been helpfull. On this trip my flight was delayed till after 1.00am (there closing time) after a phone call a helpful member of staff waited for my flight to arrive nearly 2.00am. Cars are always in good condition and a clean.

Cons: Nothing, Staff always helpful and will always be my first choice.

Pros: Was easy to book. Relatively easy to find and get the key, and was also easy enough to return.

Cons: No directions as to where Firefly was after yoh collect your baggage.

Cons: The time on the booking said office closes at 1am but the desk in the terminal issues the car keys is 24hrs, this did cause us concern when in the airport leaving the UK.

Pros: all of the above

Cons: had a bit of anxiety about office being closed when we arrived at sat lunchtime as our flight was delayed and it said we had to be there by 2pm... but luckily office was open :-) We booked through booking agent discover cars. There were lots of warnings about office closing times (some parts said 1pm some said 2pm) and in the end the office was still open as were leaving after 2pm. Also its an early closing time anyway.

Pros: Good car - clean and very usable.

Cons: Hidden costs - very expensive! Not sure why I paid £150 twice plus insurance!! People at the desk unable to explain. Over an hour wait for car once at terminal

Cons: We were a bit annoyed that we were charged extra because our flight was late which I could understand if someone had to come out specially for us but there was a long queue & probably each & every person got charged extra, it’s really unavoidable to get there on time if the flight is late…we rang from the airport in UK & warned we’d be late because the paperwork said we’d have to ring & let them know or the car rental would be completely cancelled & we’d lose our money… it’s not very fair

Pros: Helpful agent when picking up car as we were 30 minutes late - flight delay. We had ring to explain and told not to worry even though the office closed at 1.00am and we only got to the office approx 12.30am

Pros: Was provided with a bigger car than ordered

Cons: No breakdown assistance as standard, wanted me to pay extra. Any marks left on the car large than 1cm would be chargeable. Agent Stated no marks on the car when signing for it, but there were.

Pros: Quick and efficient

Pros: Nothing.

Cons: They scamed med with the totalcover and taxes. So nothing. Hopeless! Would never rent car from them again.

Pros: The depot was closed upon my arrival.

Cons: The depot was closed upon my arrival. when flight details were clearly stated on the booking. All other hire car agents were open for their customers.

Pros: Reasonably priced, friendly customer service. Did not insist on taking insurance.

Cons: Lots of very small damages on the car which I needed to prove were already there when handing in the car

Pros: So quick and easy as a repeat customer.

Cons: Nothing. All good.

Pros: Great service as allways trouble free

Pros: Everything was fine

Pros: Very friendly

Cons: They said the return desk closed at 10 so said to get back at 9.30, we did so and they were closed

Pros: Fast and easy

Pros: Pick up and drop off service

Cons: Charged me for additional insurance cover without prior consent. I have my own car hire insurance policy. When i informed the agent of this error, was forced to pay their minimum addtional insurance cover.

Pros: Quick and straight forward

Cons: Wait at Alicante very busy

Pros: They cheated and stole a lot of money

Cons: Nothing

Pros: good service

Cons: nothing in particular

Pros: Seamless

Cons: Nothing

Pros: Fast and efficient as always.

Pros: Good price, nice car

Cons: Car collection was awkward. I prefer they inspect the car without me around,

Pros: Value for money

Cons: Pressure to buy additional (unnecessary) insurance at pick up

Pros: No problems. Great service

Cons: Nothing. All was good

Pros: Car was in the correct location.

Cons: disappointing experience with this car rental company. They need to be more transparent about the condition of their vehicles. The collection officer tried to upsell me multiple extras, including full coverage and insurance which I had already bought during booking. The agent initially noted 4 noticeable defects on the car, I video recorded 27+ defects If I had not done so, the company would have blamed me for all damages and withheld my £1000 deposit (which I am still waiting on my refund )

Pros: Used many times always polite and happy to help

Cons: Nothing

Pros: A bit of a queue to pick up but that is to be expected. Otherwise, all good as always!

Cons: Nothing. All good.

Pros: Fast and efficient.

Pros: Goede service en aardige medewerkers

Pros: Easy pick up and drop off, quick Check through car without issue

Pros: Easy to use and in terminal.

Cons: Firefly; beware of Hard sell and scare tactics used on families to get you to take additional insurance at high prices despite knowing we had already having taken this additional insurance with the booking agent. This practice should be stopped it’s unethical!

Pros: Thank you. They accept third party insurance, great. Thank you very much.

Cons: Would be useful to know how to change vehicle language, notify people about lane assist should the vehicle have it enabled, due to impact to driving experience, otherwise good

Pros: all as above

Cons: Nothing

Pros: no comments. Much better then Centauro!

Pros: Som jag har nämnt försäkrings kostnader är för höga, man betalar dubbel försäkring.

Cons: Att de är otydliga när de förklarar alla kostnader.

Pros: Easy to use

Cons: Nothing

Cons: ubetjent retur av bil. Ikke betjent før kl 1000

Pros: EFFICENT AND PROFESSIONAL

Cons: NOTHING

Pros: Very quick an efficient pick-up. No hard sell of unwanted insurance or services - just what I booked on-line.

Cons: No handover / inspection process when returning the vehicle. No one in the return office to help (call special assistance for my elderly parents). No immediate confirmation that the car was returned in good order and no charges against the deposit would be made and that the car fuel was confirmed as full and no fuel charges would be made.

Pros: Firefly are excellent. Would use again.

Cons: Nothing.

Pros: I booked the car while I got on the plane to go to Alicante. I got off the plane found the Firefly desk with ease and everything was ready.

Cons: Very straight forward, with all the aspects.

Pros: I liked the way they charged me £939.00

Cons: No explanation to why iv been charged no email . Just taken out the bank

Pros: Car was very good and clean.

Cons: The fuel tank was not fully full, and when I returned it the man on the desk was most unhelpful

Cons: Firefly asked if we wanted to upgrade to an SUV for €30 a day. I had booked an SUV online! So the car was smaller than I expected but we managed.

Pros: Excellent customer service with a smile

Cons: Nothing

Pros: Ease of pick up and drop off. Staff speaking English, as my Spanish is not that good.

Pros: Used firefly 6 times and no hidden charges

Cons: Nothing

Pros: Cars are value for money. Easy pick up and drop off on the airport of Alicante

Cons: Firefly has no real service desk. I have to send an email…… All contract details from the booking with Discover Cars are have to be done all over at the desk

Pros: Quick and efficient both when collecting and dropping off the car

Cons: Sold me additional insurance.

Pros: Did not provide car, and have not refunded

Cons: Did not provide car, and have not refunded

Pros: Efficient friendly staff

Pros: Good car easy drop off.

Cons: Long wait at terminal desk to collect the car on arrival. .had to take out extra insurance as couldn't use my debit card.

Pros: Terrible service hidden charges that wasn’t on the booking

Pros: Lovely car, new and clean.

Cons: On returning the car they then accused me of damaging the car. The damage was on the car on pick up which they informed about and gave me details of the damage with the rental agreement!! Very stressful situation and still not sure if they have now realised their mistake. Probably get a summons for the €180 in the future. Will never use Thrifty again.