Wiber at Alicante Airport

Pros: Almost everything was good

Cons: Not well organized on call support. We had an issue with a car but it was still drivable. When we called the support phone they told us to drive the car to the office where we picked it up and they did not create a ticket. When we drove the car to the office they asked us several times why didnt we create a ticket. We felt kike we did something wrong. The phone support should be trained to provide clear instructions regarding the issue with the car.

Pros: Once at the compound, straightforward.

Cons: Full to full policy, but my car was not full when I got it. ( discovered en route). It was returned full!

Pros: Everything

Cons: Nothing so problaly i will book again soon

Pros: The in person service was impeccable.

Cons: The fact that I did not get the Skoda Fabia. Although both Fabia and Corsa are from the same class, the trunk space of the Corsa is much lower. It made the trip more challenging.

Pros: Much cheaper than “big” rental companies but comparable if not better service. Service agents don’t push extra products you don’t need. Love how Wibr sends you an email with pictures of all the nicks and scrapes the car has so you can double check against your photos.

Cons: Since it’s an airport location, service can be slow when large groups of customers show up.

Pros: Pontosság,gyors ügyintésés,kedves kiszolgálás

Pros: very friendly staff very easy pick up and return close distance to the airport very fast and often running shuttle bus

Cons: car was returned abt 9:20 am and till now, I have no email confirmation about that fact so I do not know when the money will be returned to my account this is the only topic for a improvement.

Pros: Polite, fast, easy

Cons: Tried little too hard to make me buy full protection and one of the employees tried to make me pay for a damage that I didn't cause (was already there before the rental started)

Pros: Efficient process for picking up and dropping off using a ticketing and prioritisation system. There were the inevitable delays however these weren't excessive. The car was in good condition and was clean. The price of the hire was very good.

Cons: Nothing!

Pros: Friendly

Cons: Long wait.

Pros: Professional

Pros: It is hard to like anything when they charge us for roof damage we didnt do and frankly isnt it even real.

Cons: Committing insurance fraud saying we damaged an antenna when the car has a shake fin antenna and no damage. Also claiming roof damage which is just a complete lie but the only thing not in our pictures so they can charge us.

Cons: Charged €600 more than the deposit stated. Was 5 minutes away from the airport after picking up the car and the air pressure light came on. There was a nail in the tyre clearly there from pick up. While they did come and fix it they kept our deposit

Pros: Everything apart from not getting the car I paid for

Cons: Getting a smaller car than what I paid for

Pros: Everything went smoothly

Cons: -

Pros: It was fast and efficient. Very easy, loved the process

Pros: Friendly and honest

Pros: It’s value for money.

Cons: Queuing at the start. Other people who arrived later were attended to vis the ticket system before me. When I queried this I was informed that it was because I didn’t take the company’s insurance. I have my own accident insurance. That there is a hierarchy regarding waiting times is simply wrong. Also, I had to ask for a swap at the start as the car had sticky tree residue all over it. The guy behind the counter was very stressed. Usually they are pleasant at Wiber. He wasn’t.

Pros: Honesty, not pushing extras and very proffessional

Pros: Good price, efficent service.

Cons: I wasn't able to extend the days online or via the phone so had to book another car.

Pros: Used Wiber a few times now .. their service has been brilliant each time. Great pricing, no silly games and deposit returned immediately

Cons: Nothing - all good

Pros: I liked the car we got.

Cons: The ticket system is an absolute joke!!!! I waited over an hour to be seen done people walked straight in and were seen right away!!

Pros: Quick and easy

Cons: Driver in van kept us waiting

Pros: Good car and easy to find

Cons: Took long time to drop off the car long queue and only 2 staff. Insurance was a scam if I didn’t take out the insurance they wanted to charge €1000 deposit.

Pros: Very easy to deal with

Cons: Nothing

Pros: Even though discover car was no help wiber sorted it

Pros: Did not like anything.

Cons: Even though I had full insurance wiber was taking a €1000 euro deposit or I pay for insurance with wiber. I ended up taking wiber insurance also. I felt pressurised to take insurance. Very bad experience.

Pros: Cheap functional car

Cons: V slow when I was dropping off car and needed to get to the airport.

Pros: I bought insurance thrue Discoverycars.com. But Wiber didnt accept that. They said that the car wasnt insured and I had to Deposite 1000euro because it wasnt insured by Wiber.

Pros: Lovely ticket machine lol

Cons: Staff more instead about taking too each other. One person at the desk. Took a Spanish lady kicking for before someone could be bothered. 40 minutes to drop off the car

Pros: Quick airport transfer, quick pickup process. Nice new, clean and functional car provided. Quick card deposit refund processed immediately as I returned the car.

Cons: The pickup agent tried to pressure sell me insurance which I had already bought from DiscoverCars and made a point that I wouldn't get priority treatment when returning the car. Not a nice feeling. The drop-off agent made the point again that I wouldn't get priority on the airport transfer bus, which when you're trying to catch a flight is a scary thought! However, another nice agent came over right away and took us on another bus.

Pros: It was cheap

Cons: Shuttle service from airport too small, so lots of waiting and people pushing in to get on. Then agent trying to pressure paying extra to avoid having a large excess, even though had already got extra insurance

Pros: All good

Cons: Pick up by minibus is always hard with car hire companies, people not taking any notice of queue. Ticket system maybe? Easily done with QR code art bus stop

Pros: every thing ok

Cons: in the car there was no ad bleu filled

Pros: Dry quick pick up and drop off, though being first out of the transfer bus with little luggage helps ! Advice; Take pictures of the car on pickup. Loads of them.

Cons: None, but the car did have a thorough going over on return.

Pros: All was quick and accurate.

Cons: nothing

Pros: Very efficient

Cons: Nothing

Pros: Nothing. Wider left us stranded in the airport with a 2 year old child. All night!

Cons: Being left all night in airport with a 2 year old child.

Pros: No delays

Cons: Friendly and professional

Pros: Price, relatively new car, digital system for reporting the car damage

Cons: No parking sensors in the car

Pros: Pick up..

Cons: Drop off... The guy tried to rip me off when I returned the car. If I didn't have photos of the car when I picked it up they would have charged 319 euros for a smudge on the bumper. They billed me for it, but it took them 20 minutes to take it off the bill. It was not a dent or a scratch, and would have come off with a wax job. RIDICULOUS !!!!!!!!! They tried to rip me off!!!!!!

Pros: Everything

Cons: Fast, no nonsense, honest, nice, great cars, nothing else matters

Pros: Pick-up was easy and relatively painless. no hassle over the additional insurance because I bought full coverage from the booking agency (Discover Cars).

Cons: The office didn't open until 7:00 am, and the staff was less than cordial and cheery at that time. No clear instructions as to where to drop the car or where to load the airport shuttle.

Pros: Cheaper price than others.

Cons: I was extremely disappointed with the attitude of the staff member that served us on collection and drop off. Extremely argumentative in his approach and unwilling to provide even the most basic customer service! On collection they clearly want you to pay for their fully inclusive insurance, even when you tell them you have cover yourself. We had to pay an £1100 deposit for a Ford Focus which had more dents then a banger car. We were then expected to record all of the damage on an online portal

Pros: It was fast

Cons: If you don’t buy insurance they try to find something to fork you when returning.

Pros: Friendly

Cons: Nothing

Pros: On est arrivé à l’aéroport avec un peu de retard, il y avait personne qui nous attendait. J’ai appelé appeler appeler. Personne n’a répondu. On ne m’a pas contacté. On ne m’a pas laissé de message. Je n’ai pas pu avoir de voiture. J’ai dû louer autre part dans la nuit, avec des extras à payer, je suis très mécontent

Pros: Booking was straightforward. Excellent service via Wiber. Shuttle bus service (Alicante) was also excellent with no delays either way - although it was late April.

Cons: Wiber service was excellent - nothing to dislike at all.

Pros: Very good service making the whole process run smoothly

Cons: The map they provide you for directions back to drop off were not very easy to work out. I had to google them to make it easier for me to get there.

Pros: Wszytsko wg ustaleń, żadnych niespodzianek

Pros: Ease of use, friendly and helpful staff

Cons: As always with car rentals, lots of people wanting served at the same time and the pick up process takes a while

Pros: Everything perfect

Cons: 1. Lack of car mats 2. Agent service level. We paid for full insurance and agent persuaded us to buy another vandalism insurance for additional 127 eur telling that everybody takes it and every day wiber has vandalism acts. When we asked about deposit refund she answered "we will see" - very unprofessional customer service. Only wanted to sell more.

Pros: Very easy and straightforward from start to finish.

Pros: Used a couple of times now. Friendly efficient service at Wiber and will use again

Pros: It was nice and fast

Cons: They charge us for a damage on the car that we hadn't made. Which made the overall cost for the car very expensive.

Pros: Pleasant effecient staff

Pros: Hassle free, car was checked within minutes of arriving, cleared and electronically my deposit charges were returned and got confirmation email straight away

Pros: Smooth, friendly and professional

Cons: All good

Pros: Very helpful and friends always at the end of the phone with very quick responses

Cons: Nothing

Pros: Quick and easy transfers. Friendly, efficient and informative staff. Car was nice, a little bashed but all was recorded with pictures. You’re encouraged to take own pictures and upload them which feels more secure. When I dropped car off they checked it straight away and approved the refund in front of me. Great all round.

Cons: No problems

Pros: The time spent for the pickup car and dropping the car was Cleanliness of the car Liked the model of car received

Cons: Petrol policy states Full to Full They asked to pay a refundable petrol deposit of €74 before picking up the car, nowhere is stated about this! Pickup the car with full tank, return the car with full tank! And depending on your circumstances what you chose to pay full refundable deposit or take other options they charge this petrol deposit. I have received back my full deposit paid but not sign yet of my petrol deposit! Be aware of this if you planning to use Wiber!

Pros: Good value and pleasant staff

Cons: They pushed me to get insurance and next time not take your insurance.. they said its not the same.

Pros: Everything went fast, no problems

Cons: There was some scratch on the car, and I have to make it some photos, but there was no problem with them at dropping off

Pros: Friendely people and fluent shuttle although we had to wait a bit at arrival due to crowded pick-up zone. (Probably because of succes) Clean and recent car.

Cons: Ordered a Nissan Juke and ot a smaller KIA Stonic Hybrid. Car was ok but smalller than a Juke..

Pros: Czystość aut, zgłaszanie rys do 2h po odbiorze za pomocą zdjęć własnoręcznych auta.

Cons: Kursuje tylko 1 bus pomiędzy lotniskiem, a placem z samochodami, więc może się zdarzyć dłuższy czas oczekiwania

Pros: Quick and efficient pick up. No hard sale to accept more insurance. Deposit holding was returned by the time we reached the airport.

Cons: Overtime charge and deflated tires

Pros: It was quick and efficient. Very little waiting around.

Pros: Great service thanks would definitely use again.

Pros: Driver who picks up and drops of very helpful

Cons: Completely conned out of money forced to take another full insurance telling me the one I had taken wasn’t covered

Pros: Time, clean car, polite employees

Cons: Try to sell me the insurance by threatening me

Pros: Efficient service.

Cons: Expensive insurance products.

Pros: Very friendly staff. Fast car pickup and very fast drop off. Will be using Wiber again in the future.

Pros: Very professional and prompt

Cons: Just one very small issue with misreading the instructions to find the shuttle bus. There is a floor 2 and floor -2 at the meeting point and the minibus waiting area is not very clearly signed. Some slightly better instructions would have helped. A small point

Pros: Friendly crew. Respectful for your decision. Askd me only once for buy full cover insurance. Did not push me into buy this.

Cons: None

Pros: Really modern, friendly and efficient company. Remember to bring your final fuel receipt when your return the car.

Pros: Once we got to the desk to pick the car everything went smooth. We got quite new car with full insurance for very good money. Car was clean and in very good condition. Staff was very nice and kind which made experience even better. Car drop off went very fast and with no issues. Overall, everything was great except time to pick up the car.

Cons: What we didn’t like about rental was time it took to get the car. We went to the pick up zone (for us because office is a few km from the airport) where first bus was full and we were told that in a few minutes next one will come. It came after 30-40 minutes. In the office, although there were only 3 other persons picking up the car, it took around 30 minutes to get our turn.

Pros: good condition, good quality car

Cons: Had to wait 20 minutes at airport before being collected

Pros: Szybko i sprawnie

Cons: Nic

Pros: Very quick in delivering the car

Cons: Nothing

Pros: Only the car itself was good.

Cons: The Wiber staff was rude and unhelpful when I refused to buy additional insurance from them (I already had insurance for this booking bought via DiscoverCars). I was told that I will have "problems" on drop off if I don't buy it. On the drop-off the staff was rude and unhelpful again, intentionally slowing the drop-off process when knowing that I am in hurry to catch my flight! Unbelievable! I will never choose Wiber again in Spain and don't recommend anyone to do so.

Pros: Strange experience , they didn’t open until 7am and really pushed hard for me to take the all inclusive package

Pros: We got the car as we needed and had no other option, but they are stealing from people… disgusting

Cons: Nothing

Pros: very quick and professional

Cons: wasn’t made clear that i had only 2 hours after leaving hire desk to respond to their email identifying all known scratches/marks already present on the car. I emailed them back but never got a reply. It wasn’t a major issue but given some customers might be travelling for more than 2 hours its difficult to respond to an email until arriving at destination!.

Pros: fast and efficient.

Pros: Le chauffeur du deuxième shuttle car le premier était déjà rempli j'ai dû attendre le deuxième

Cons: Ils m'ont donné une clé de voiture dans laquelle il n'y avait pas de batterie alors le verrouillage central ne fonctionne pas je m'en suis rendu compte seulement après qu'on ait volé ma carte de banque et la personne qui m'a volé ma carte de banque à payer pour 65 € sans contact dans un magasin donc cette fois-ci mon expérience n'a pas été génial je souligne aussi que à partir du moment où j'ai pas pris l'assurance chez Viber ils ont commencé à être désagréable et dire que le moindre dégât sera

Pros: Great communication and freindly staff.

Cons: N/a

Pros: The speed of the rental and there was no problem in giving it back

Pros: Easy and efficient drop off and instant refund of deposit

Pros: good car right price

Cons: travel away from airport to collect

Pros: Simple et ne pousse pas à l'achat d'assurance ou autres . Ils acceptent toute les cartes crédit / débit ! Nickel !!!

Cons: L'agent au retour m'a demandé le reçu de station service pour justifier du plein d'essence 😕😕 alors que le compteur indiquait bien le plein... et était prêt à me facturer un petit coup de portière qui s'efface avec un chiffon ... Sinon pas de soucis

Cons: The fuel deposit as although paid back the bank took a fee for currency conversion both when left and again when returned. An unnecessary expense

Pros: Staff is professional and helpful.

Cons: Delays picking up and dropping cars. Fuel Gauge and extra charges.

Pros: Good service,fast

Cons: Good car

Pros: great car and quick turn around

Cons: No 'no smoking' signs visible in the car, so we smoked and then had to pay a 50 euro charge. No problem, just would have been good to know not to smoke. Auto petrol pumps dont always give a receipt. Is there an easier way to prove you have filled up to make it easier for your hard working crew.

Pros: Problem-free rental if you are watchful.

Cons: Be careful to take pictures of every scratch with a date/time stamp , or they will charge you for someone else's damage! An inconvenient shuttle ride

Pros: Everything went smooth !

Pros: Easy to get car …….. airport collection for transfer to car timely

Cons: Nothing ……. Except there was no water in the wiper reservoir

Pros: Quick pick-up and drop-off, friendly staff, accepting Debit cards, car in a great condition.

Pros: Good price, good service, uncomplicated. We had the basic rate and everything went well.

Cons: We could have been informed that pictures of pre-existing damages of the car are sent by email and that we should check the inside of the car as well when picking it up. So we will remember next time:)

Pros: Car was pristine

Pros: Great service very affordable good staff pick up and drop back to airport

Cons: N/A

Pros: Great value and efficient staff

Cons: Finding their locaton

Pros: Its fake company never trust.because they are fraud company.bcs they booked in cheap price and when reached the desk they charged 5 times.i m going to police complaint against your company

Pros: Price

Cons: Fear tactics to hard sell insurance. Didn't and wouldn't open before 7am so you could get early flight and no key drop option.

Pros: Wiber es top, si vuelvo, siempre alquilare con ellos.

Pros: Be aware they don’t provide costumer support the insurance is basic so buy direct from Spain company is cheaper and is full comprehensive

Cons: I will never use again

Cons: Too many deposits

Pros: Nothing

Cons: They rent at low prices and then charge you for damage that was already there

Pros: Professionals

Cons: Nothing to complain

Pros: everything

Cons: nothing

Cons: My fiance who arrived earlier had a hard time finding where to meet the van, but once I got in, no problem!

Pros: Convenient and easy

Cons: Hard sell to upgrade insurance even though we had premium cover. Fuel wasn’t full so waited while they filled up.

Pros: Staff were very friendly and helpful

Cons: Car was not clean

Pros: Good price and overall smooth picup

Cons: They are pushing way too hard for you to take their overpriced insurance (full coverage) and also disqualifying the brookers' insurance without being specific why Both cars I rented were quite dirty on the outside, which makes it hard to spot potential sctratches and bumps. Inside they were clean enough though.

Pros: They scammed us

Cons: They scammed us

Pros: Original price.

Cons: The car rental Not good athmosphere, waiting, they pushed insurance even though I had, it turned more expensive than expected. Never again.

Pros: Ease of picking up car, service at the station, no effort to upsell insurance. Shuttle service was good.

Cons: Nothing, it was fine.

Pros: Car was excellent. Great price.

Cons: Too much emphasis on making me increase my insurance cover. I had already paid extra through the booking company but still the representative tried to get me to take out yours (in a not very pleasant manner)