Drivalia at Alicante Airport

Pros: Service was ok.

Cons: Power insurance selling scare tactics

Cons: Car was not clean upon pick-up, with no windshield liquid (had to buy).

Pros: Nothing They were rude and car was rubbish.

Cons: They gave me a car which I did not think was road worthy. It had a lot of damage on it and I felt pressurised to change the car for a more expensive one. The keys did not work and there was a rattling noise when driving. On return they insisted that I had caused further damage to the car even though the scratches on the car were already listed. I don’t think you should offer their cars on your platform.

Pros: The pickup process was quick and friendly, and the staff were very welcoming, I was left with only positive impressions. The car did have some scratches and dents, and although I made sure to document everything with photos and videos before driving off, the return process was smooth and hassle-free. They did a brief inspection, checked that the tank was full, and that was it. I can definitely recommend Drivalia (Alicante)!

Pros: The drop off was smooth.

Cons: The car collection was horrendous. Over 2.5hours to collect my car and the car I booked had a damaged tyre so they then gave my hybrid jeep that I didn’t want and charged me a second deposit on my credit card. The car cost me a lot of money to run as it wasn’t very economic. I paid way above my budget due to this. They should’ve just changed the tyre and given me the car I booked. Also they push hard to sell their full coverage when I already had full coverage via discover cars.

Pros: Absolutely nothing

Cons: The desk agent scammed us into having to take their rental insurance when they were told we ready had insurance through our credit card. The agent became belligerent and tried to extort a debit transaction. It was the rudest, most unpleasant customer service experience we have EVER had!

Pros: Overall it was fast when the agent delivered the car

Cons: We waited for 20 mins the shuttle bus and when we arrived we waited 30 mins more, since there were many customers Please fix the online check in

Pros: There wasn't much service. Made to stand around for nearly an hour while they decided which car I was taking. Then had to wait another 25-30 minutes for them to walk around their yard to actually find it for me. We took a photo of damage to the car that wasn't listed on their paperwork but when we returned the car they said the photo didn't match the damage. It was a small stone chip no bigger than a ball point pen tip to the rear bumper. They tried telling me I'd "crashed" the car. €240.

Pros: Easy people to deal with

Cons: ?

Pros: Pick up and drop off went smoothly.

Cons: Drivalia, as now noted from other reviews, appear to not notice and mark ALL previous damage. Then when returning the car they suddenly find 'new' damage. And to make it worse, immediately charge your card! I had very clear proof the very obvious damage was pre existing, but already had been charged over £1100. They eventually admitted the damage was preexisting and made a PARTIAL refund, blaming the exchange rate so I am still out of pocket!!! They have now gone silent.

Pros: Not very helpful staff , extremely rude upon drop off

Pros: The car itself was in good condition and worked as expected.

Cons: • Aggressive pressure to purchase additional insurance • Scare tactics regarding scratches and potential charges • Lack of clear and transparent communication about deposit options • Unpleasant customer service at the pick-up desk

Pros: Car was decent and fairly close to airport

Cons: At drop of the agent walked around the car four times until she found a tiny mark. It was barely noticeable and i was unaware of it. Was charged 220E. I felt because we didn't take the extra insurance she was adamant to charge us extra. She kept us a long time and we nearly missed our flight

Pros: Would not recommend Drivilia, there’s no compassion or customer service or appreciation. They are only out to make and take your money! They also told us to walk to the airport after dropping the car off instead of using their shuttle. During the inspection they tried to say we had to pay for a tiny scratch that was previously on the car. Beware! Take very clear pictures of every part of the vehicle you rent and document those scratches or dents.

Cons: Customer service was absolutely awful!!! After arguing about a previous scratch on the car, the guy was swearing at us and told us we had to walk to the airport!!

Pros: Straightforward booking system. No hassle when you know the system.

Cons: Don't pick up the phone

Pros: Having booked with Drivalia before the process was straightforward

Cons: Had to wait for the pick up transport and no response from the office when telephoned

Pros: Got seen very quickly both at pick-up and drop-off, shuttle service was also prompt. All around great experience.

Cons: Car was clean inside but not outside which made seeing existing scratches/dents difficult. Didn't have issues at drop-off but would've been nice to have a freshly washed car.

Pros: Very efficient and no hassle over own insurance

Cons: No issues at all

Pros: I didn't know the company before and always rent the car while I'm on holiday. Really good experience with Drivalia. Recommended to everyone! Good value for your money !!!

Cons: N/A

Pros: Easy, fast

Cons: Everything was ok

Pros: My first car done have break pad I exchange after 2 day non one do problem

Pros: Fairly speedy delivery and return, easy to find pickup point at the Airport. Serviceminded, but was not able to provide the same carsize as ordered.

Pros: Quick and easy

Cons: Would prefer terminoq drop off!

Pros: Excellent customer service at the pick up office. So pleasant and helpful.

Pros: It’s more Drivalia that we were happy with. We have used Drivalia several times now. The cheapest way to use Drivalia was through DiscoverCars.com

Pros: Quick service when picking up

Cons: Better directions to bus pickup point at airport necessary. Instructions for dropping off required in advance to “wait by car” and avoid unnecessary queueing.with pickup clients. Car was underpowered - DR 5.0 but was spacious.

Pros: Easy from start to finish.

Cons: Nothing

Pros: Helpful manager when I got a car I had not ordered or expected.

Cons: I did not see anything about that the car was hybrid? El and petrol. It was not easy to charge the car because of all the apps you had to download to your phone! This was bad! I got the car with 50% petroleum and leaved it back almost full. He said I will get back a fee? How?

Pros: It was generally a good experience all round

Cons: The issue I had was I rented a car through the website with a terminal pick up, we ended up in a shuttle, and I also requested a unlimited mileage car, which I was told that it had a 2000km limit when I picked it up.

Pros: Easy to deal with

Cons: Car had lots of small damage and scratches

Pros: They made my first time hiring a car and driving in Spain very simple.

Pros: No hassle with forcing extra insurance

Pros: Courteous and friendly

Cons: Effective and efficient

Pros: They wanted to sell me extra insurance telling me that I have none. The fact is I paid for insurance at discovercars. They didn’t find that fact true and tried to force me to buy their service…

Pros: Could be a little quicker on pick up of the car

Pros: Stort sett fornøyd

Cons: Mye småskader på bilen

Pros: Good car had a lot of extras

Cons: Long wait at reception and the car was not cleaned very well

Cons: No easy option to get help. I would have expected an email and text message with all instructions on how to find the courtesy bus shuttle to the rental car office or a number where I can speak to someone and get the guidance. Also, there was an email sent with Online check-in, but that simply did not work. It said the booking reference number was invalid.

Pros: Car has around 22 scratches all over the body

Pros: Transfer was easy to find and quick. Representatives were attentive and professional.

Cons: Car was dusted, is was impossible to check the pick-up damages with protocol. One extreme damage was found after car was washed….

Cons: Rude agent. Hidden fees

Pros: Great car and cheap

Cons: Took a very long time to get shuttle from airport to the rental car service

Pros: Denne leieperioden var den tredje av tre etterfølgende perioder. De to første fikk vi lite hjelp på å komme oss ut av shuttle bussen og den andre synes jeg personalet var lite vennlige. Den tredje perioden var dette forbedret vesentlig.

Cons: Se over,

Cons: The opening time is 8am therefore if you had an early flight you would have an issue

Pros: Hassle free

Cons: Having to pay extra as insurance for potential “call out.” Having to sign over a hefty deposit in spite of acquiring fully comprehensive insurance.

Pros: Very satisfied customer

Pros: Fast, competent , nice

Cons: They said that I have to buy a much more expensive insurance and felt like I’ve had to, to have the car or else we haven’t had a car to drive.

Pros: They made it my responsibility to check for all additional scratches / scuffs on collection . Unfortunately I missed one and they charged me €204

Cons: Ze dringen heel erg aan op extra verzekeringen. Wij zeiden nee want we hebben full cover, zij zegt niet alles is gedekt dan. Echt leugen. 4 x probeerde ze het. Onze creditcard haperde, ze liet ons 3 kwartier wachten tot de dame die ons geholpen had weer vrij was. Andere collega wilde helpen maar ze zei, nee laat ze maar wachten want ze nemen helemaal niks er bij! Echt ronduit slecht. We hadden baby bij ons, maakte niks uit voor ze

Cons: We have emailed our experience of the Alicante branch directly - A very negative experience Booking number: DC-8154095 Confirmation number: ALC24012504

Pros: Clean car, efficient bus from (but not to) the airport.

Cons: Aggressive tactics regarding the sale of additional insurance. Threats of €10,000 liability in the event of an engine failure.

Pros: Lovely car for the money.

Cons: No one checked the car because it was out of hours. The car wasn't 100% clean inside when collected. No one took us to the car we were left to find it on a map.

Pros: Professional good quality customer service

Cons: I did not have any issue with the service provided by Drivalia

Pros: Friendly and efficient.

Cons: Hard sell on additional insurance.

Pros: They were nice, took some time waiting while picking up the car, but the delivery was verry quick (the person who looked over the car, came over while we dere parking).

Cons: Everything was fine! It was a bit waiting for the pick up.

Pros: fairly easy handover

Cons: trying to force us to buy more insurance

Pros: Fast and efficient

Cons: Nothing. All was great

Pros: Drivalia were eager to sell insurance ! Giving a impression that I was stupid not adding another 10 € for lowering the 280€ min fee for “car stop etc“ This is an attitude I dont like at rental companys! Other tha that , fast pick up/return and shuttle!

Pros: Car was clean and efficient

Cons: Drop off out of service hrs was quick but there is no car check. If one day they claim a damage, what shall you do??

Pros: Friendly staff, although they stayed late as our flight was delayed

Cons: All good

Pros: Excellent all round service

Cons: Shuttle bud could be more frequent

Pros: Efficient service not long to wait

Cons: Sold a second Insurznce increasing the overall costs

Pros: nothing

Cons: no service minded and not polite

Pros: It was a nice car, it was a shame I was scammed

Cons: Being scammed

Pros: Vriendelijk behulpzaam personeel

Pros: Efficiency, good staff, good car

Cons: Hidden cost not apparent when booking online

Pros: Quick and efficient

Cons: Would have liked an instruction manuel

Pros: Drop off at desk was quick and easy

Cons: The spanish man called "John" at the Alicante airport desk was incredibly rude and unhelpful. Despite buying insurance from discover cars pre trip he forced us to pay over 200 euros for extra insurance on the car which should have been optional and lied telling is this was law in Spain (we checked with our spanish family member who assured us it wasnt). We were already covered but he intimidated us into paying for more and shouted in the face of my eldery grandparent's. Terrible service.

Pros: Ease of pick up

Cons: Charged £180 for small scratch on alloys that was there when we picked up car. If you spot any damage when you pick up the car, take photos and notify Drivalia before you leave the compound. Have used Drivalia many times before with no problems but will reconsider using them again.

Pros: 5 times using Drivlia and recommended 3 times to family . Been happy to keep using them but I’ve now been put off by the blonde lady with her actions when returning the car. She was desperate to find something and highlighted a dent in the door which was already noted on the initial paperwork as already being there. She made us feel like we had made the dent and as if she was doing us a favour by not charging us for something that was already there. Terrible and cheeky attitude. Need to re-think

Pros: Good car in good condition.

Cons: Not much

Pros: Quick and easy

Pros: Fast service and a good car provided.

Cons: The people working in the front desk were quite rude, they came up with some extra charges which have not been mentioned before and their response to the question “why we were not informed prior the arrival” they were not able to explain it and instead just said “if you don’t like it, don’t take the car”.

Pros: Quick and efficient once requirements were established. Car provided was very modern. Car return was simple and speedy.

Cons: On second hire we requested not to have a specific model. Had to pay extra despite being in the same range. Not a drama ultimately.

Pros: Friendly and helpful staff, fast service at pick up and drop off

Cons: Nothing

Cons: They ripped us off, they were late picking us up, we'll never use them again

Pros: Quite and inexpensive.

Cons: Took quite a while to be picked up from the airport.

Pros: Everything went like clockwork

Cons: Nothing

Pros: Excellent customer service and great value for money. I have used Drivalia in Alicante on a number of occasions and have always been impressed by the quality of the cars and the customer service

Pros: The aggressiveness of trying to sell additional insurance. What a bad experience

Cons: The aggressiveness of trying to sell additional insurance. What a bad experience

Pros: Good and efficient company to deal with

Pros: The shuttle arrived soon after I reached the ouck up point. It was clearly marked up and a new minibus in good condition. The journey to the office area and car compound was less than a kilometer and 5 minutes in duration. The compound looks newly constructed with a smart office/reception area and the cars are parked in rows on well tarmacadamed parking area. The car was a new Fiat 500 Hybrid with just over 600kms on the clock. It served it's purpose and got me to my destination.

Cons: The basic book in process was done quickly and the inline rebooking helped but then came the hard sell to top up the basic insurance cover. Sadly rather than point out that I had not taken up the option when I initially booking and asking me if I wanted to upgrade to which I would reply that I had cover elsewhere and, at this point, the better car rental places like Wiber accept it and move on. U fortunately Drivalia did not, they went through the whole hard sell just like the awful Goldcar firm

Pros: Was all great till I got back to drop car off was there for 0730 didn’t open till 0800 got car handed over and bus didn’t leave to 0840 and I was flying out at 1015 was cutting it tight

Pros: Did not push the optional extras. Did not invent reasons for charging excess expenses.

Cons: Nothing

Pros: Painless process to get to the collection point from the airport, simple payment using debit card (taken the full protection).

Cons: I was expecting a little better car: on the website it described it as a luxurious SUV and I got an almost new Alfa Romeo which felt a little plain. We all fitted in there so it wasn't bad, I was just imagined a class up.

Pros: Staff were helpful and nice, didn’t push for insurance and overall great. Car was brand new and spotless no problems returning the car will definitely be using them again

Pros: Efficient and friendly

Cons: The lady at the desk was pushing a little too hard, trying to sell me at least something. She tried to make me feel insecure about the pre-booked insurences. When I really made clear, that that was arranged with discovercars, she tried to sell me a towing-insurence….

Pros: Quick inspection on return with no agenda to find fault

Pros: Nothing

Cons: Waiting at airport for shuttle for 1 hour You do not answer the phone numbers provided

Pros: Nice car to drive, easy transfer from the airport.

Cons: The unnecessary pressure from the agent at the desk regarding extra insurance. I purchased insurance before our trip and this person kept pushing me in front of others for a long time to buy their expensive insurance. Very uncomfortable and stressful experience to start our rental.

Pros: Everything

Cons: Nothing

Cons: Car agents were not conscientious. Tried to cheat a lot of money...

Pros: A very pleasant customer service, quick and easy, well explained details of the car hire and overall the service was brilliant

Cons: N/A

Pros: Quick service, friendly staff

Cons: Had booked a 5 door car thru Discover cars but ended up with a Fiat 500 which is a terrible car overall to drive. Also, the car was covered is scrapes and scratches. It's too small a car to fit luggage in and awful to drive. Stalled on fast road as someone had set the limiter at 35 kph and I think this should have been reset before we got the car as we were not aware of it and it was very dangerous

Pros: The dropping off went very fast and easy

Pros: Pleasant, efficient staff; no hidden extras; great value for money

Cons: They forced me to take additional insurance by saying that they would block 1200 Euro on the credit card for up to 6 weeks. Never ever Drivalia!

Pros: bus stond al klaar op vliegveld en aardige vrouw aan de balie goed uitgelegd

Cons: toen we geen extra dingen wilde afsluiten sloeg deze aardige vrouwom als een blad aan een boom werd erg katig en niet vriendelijk meer erg gek

Pros: Information was clear and easy to follow including ease of drop off

Cons: Nothing, I will use Drivalia on all my trips

Pros: Fast and friendly and all at a great price...

Cons: Nothing at all to dislike....

Pros: Good

Cons: Very good

Pros: Not a lot

Cons: Car provided (a mini) couldn’t accommodate our luggage, we had to put 2 suitcases in the back seat with our children which was uncomfortable.

Pros: I have experienced utterly awful customer service.

Cons: The staff who were very unhelpful and rude.

Cons: My Fully Comp insurance I took out with Discovery wasn't valid as I didn't have a credit card to cover the 3rd Party from Drivalia so had to pay for a Full Comp from them. So a waste of £60 paid to discovery

Pros: It was close to the airport.

Cons: The greed of the agents. Trying to sell me additional insurance which was already purchased through discover cars so therefore not needed. After bad mouthing discover cars, he then fleeced another €90s from me by not allowing me to use two separate credit cards, one for the lease and another for the holding charge. The agent rudely told me to cancel the hire if I didn't like it. Just looking for ways to scam. If I was on my own I would have wrapped my knuckles around his head.

Pros: Fast collect. Good transfer. New car

Cons: . the fuel tank should be full, not nearly full 2. credit card for deposit is ok, but payment for services should be possible with regular debit card (it's cheaper) 3. the car did not have rear floor mats, which made it very difficult to keep it clean 4. It was first time that I have to leave deposit for the fuel tank (it was also not full actually)

Cons: Rude staff; excessive damage charges for minor damage; debited my card three times - I had to contact them to get the refunds

Cons: I noticed a scratch that was not mentioned in the contract, and I went to tell the customer service about this. The customer service agent arrogantly laughed that it was a scratch on top of the paint, so it doesn't count. We photographed the scratch with several phone cameras and took a video of the scratch before using the vehicle. The recordings have a time stamp as proof that they are 28.6.2023 at 20:00. After returning the car, Drivalia charges me €345 for the scratch.

Pros: No delay in pick up at airport. Admin work carried out with no issues and prompt. Car was new, no dents or scratches. Return was very efficient, and back to the airport without any waiting.

Cons: All was very good.

Pros: Perfect

Cons: Drivala behaved excellently, but it is you that I am angry with. paid 35.05 EUR when booking the car and I could not deduct that amount at Dravalia. So I paid EVERYTHING at dravalia and you don't respond to my complaint.

Pros: Fast very friendly and helpful , super cars in first class condition

Cons: Pick up van is quite small so can only transfer smallish groups 8 or 9 at most

Pros: Friendly staff

Cons: Would have preferred quicker getting the car but understand

Pros: Seamless.

Cons: Professional

Cons: The man on disk didn’t know who discover cars was and where you are located which make me very nervous in case it’s happened something with the car. He wanted me to make extra insurance which cost a lot av money.they receive 1000€ av my credit card. I don’t know when I get my money back. Something you didn’t inform me about. Regards Ahmad Badran

Pros: Drop off - very nice and polite driver of the bus who took care of the process.

Cons: Too long waiting time at the airport - 40 minutes! 😒

Cons: Did not get guaranteed model as booked

Pros: Simple process.

Pros: Read the contract, check the car, take a video. There should be no problems at car delivery.

Pros: Drivalia is good. Discover Cars is a scam and they are thieves.

Cons: I did not say that.

Pros: Le coté très professionnel , l'attention que les conditions de location soient bien comprises

Cons: Rien

Pros: Fabulous service

Pros: They were good and efficient but they were tied up with other customers so had to wait a while to get my car.

Pros: Quick and efficient car collection, a great new car and excellent value for money. Would recommend

Cons: no communication when returning the car, no written approval that the car is well retutned

Cons: A bit difficult to find premises when returning car

Pros: Ready for us arriving. Easy return. Nice car with a few scrapes etc.

Cons: Hard push for their insurance over insurance already purchased. Insisted theirs was better!! Did take no for an answer.

Pros: Everything

Cons: Nothing

Pros: no pressure selling and spoke good english

Cons: nothing not to dislike

Pros: Efficiency of staff

Cons: All OK

Pros: Easy location from Alicante airport. shuttle was waiting for us at airport

Pros: Excellent service, van waiting on arrival at the airport and also when I returned the car. Friendly staff

Pros: Friendly quick service.Very helpful and prompt busservice

Pros: No hard sell of extra insurance.

Cons: The car was very dirty when we went to collect it and it was impossible to inspect for any damage, but the representative had it washed immediately.

Pros: Everything was how it should be.

Cons: Price of 7 seaters

Pros: Good car, nice person at desk

Cons: There seems to be always a discussion about insurance. Although I paid full insurance via discover cars they come with a total unclear story and want to sell you a nee insurance.

Pros: Excellent friendly hassle free service and would go direct with them in the future.

Cons: Out of terminal

Pros: The staff were excellent.

Cons: N/A

Pros: Smooth

Cons: Return of the car - extra fee - no pre-notice

Pros: Very efficient

Cons: Very efficient

Pros: We seemed to get an upgrade from what we ordered (ie. Automatic and Diesel instead of Manual/Petrol). So very happy as much easier to drive and cheaper for fuel.

Pros: рекомендую очень все понравилось

Pros: Misleading insurance no help to rectify other than paying out more money nothing I liked about leasys

Cons: As already stated nothing I liked about least big rip of with insurance you pay extra for full insurance. And when you get there your not fully covered they want more money

Cons: The car was new but it had so many flaws. I don't think anyone checked it before it left the lot.

Pros: AS ABOVE. 🌟🌟🌟🌟🌟

Cons: Card reader issue, cards worked fine everywhere else, ended up costing me more money due to this, disgusting

Pros: New car

Cons: Hard selling Wrong information Hostile staff