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Drivalia at Alicante Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The dropping off went very fast and easy
Pros: Pleasant, efficient staff; no hidden extras; great value for money
Cons: They forced me to take additional insurance by saying that they would block 1200 Euro on the credit card for up to 6 weeks. Never ever Drivalia!
Pros: bus stond al klaar op vliegveld en aardige vrouw aan de balie goed uitgelegd
Cons: toen we geen extra dingen wilde afsluiten sloeg deze aardige vrouwom als een blad aan een boom werd erg katig en niet vriendelijk meer erg gek
Pros: Information was clear and easy to follow including ease of drop off
Cons: Nothing, I will use Drivalia on all my trips
Pros: Fast and friendly and all at a great price...
Cons: Nothing at all to dislike....
Cons: Very good
Pros: Not a lot
Cons: Car provided (a mini) couldn’t accommodate our luggage, we had to put 2 suitcases in the back seat with our children which was uncomfortable.
Pros: I have experienced utterly awful customer service.
Cons: The staff who were very unhelpful and rude.
Cons: My Fully Comp insurance I took out with Discovery wasn't valid as I didn't have a credit card to cover the 3rd Party from Drivalia so had to pay for a Full Comp from them. So a waste of £60 paid to discovery
Pros: It was close to the airport.
Cons: The greed of the agents. Trying to sell me additional insurance which was already purchased through discover cars so therefore not needed. After bad mouthing discover cars, he then fleeced another €90s from me by not allowing me to use two separate credit cards, one for the lease and another for the holding charge. The agent rudely told me to cancel the hire if I didn't like it. Just looking for ways to scam. If I was on my own I would have wrapped my knuckles around his head.
Pros: Fast collect. Good transfer. New car
Cons: . the fuel tank should be full, not nearly full 2. credit card for deposit is ok, but payment for services should be possible with regular debit card (it's cheaper) 3. the car did not have rear floor mats, which made it very difficult to keep it clean 4. It was first time that I have to leave deposit for the fuel tank (it was also not full actually)
Cons: Rude staff; excessive damage charges for minor damage; debited my card three times - I had to contact them to get the refunds
Cons: I noticed a scratch that was not mentioned in the contract, and I went to tell the customer service about this. The customer service agent arrogantly laughed that it was a scratch on top of the paint, so it doesn't count. We photographed the scratch with several phone cameras and took a video of the scratch before using the vehicle. The recordings have a time stamp as proof that they are 28.6.2023 at 20:00. After returning the car, Drivalia charges me €345 for the scratch.
Pros: No delay in pick up at airport. Admin work carried out with no issues and prompt. Car was new, no dents or scratches. Return was very efficient, and back to the airport without any waiting.
Cons: All was very good.
Cons: Drivala behaved excellently, but it is you that I am angry with. paid 35.05 EUR when booking the car and I could not deduct that amount at Dravalia. So I paid EVERYTHING at dravalia and you don't respond to my complaint.
Pros: Fast very friendly and helpful , super cars in first class condition
Cons: Pick up van is quite small so can only transfer smallish groups 8 or 9 at most
Pros: Friendly staff
Cons: Would have preferred quicker getting the car but understand
Cons: The man on disk didn’t know who discover cars was and where you are located which make me very nervous in case it’s happened something with the car. He wanted me to make extra insurance which cost a lot av money.they receive 1000€ av my credit card. I don’t know when I get my money back. Something you didn’t inform me about. Regards Ahmad Badran
Pros: Drop off - very nice and polite driver of the bus who took care of the process.
Cons: Too long waiting time at the airport - 40 minutes! 😒
Cons: Did not get guaranteed model as booked
Pros: Simple process.
Pros: Read the contract, check the car, take a video. There should be no problems at car delivery.
Pros: Drivalia is good. Discover Cars is a scam and they are thieves.
Cons: I did not say that.
Pros: Le coté très professionnel , l'attention que les conditions de location soient bien comprises
Pros: Fabulous service
Pros: They were good and efficient but they were tied up with other customers so had to wait a while to get my car.
Pros: Quick and efficient car collection, a great new car and excellent value for money. Would recommend
Cons: no communication when returning the car, no written approval that the car is well retutned
Cons: A bit difficult to find premises when returning car
Pros: Ready for us arriving. Easy return. Nice car with a few scrapes etc.
Cons: Hard push for their insurance over insurance already purchased. Insisted theirs was better!! Did take no for an answer.
Pros: no pressure selling and spoke good english
Cons: nothing not to dislike
Pros: Efficiency of staff
Cons: All OK
Pros: Easy location from Alicante airport. shuttle was waiting for us at airport
Pros: Excellent service, van waiting on arrival at the airport and also when I returned the car. Friendly staff
Pros: Friendly quick service.Very helpful and prompt busservice
Pros: No hard sell of extra insurance.
Cons: The car was very dirty when we went to collect it and it was impossible to inspect for any damage, but the representative had it washed immediately.
Pros: Everything was how it should be.
Cons: Price of 7 seaters
Pros: Good car, nice person at desk
Cons: There seems to be always a discussion about insurance. Although I paid full insurance via discover cars they come with a total unclear story and want to sell you a nee insurance.
Pros: Excellent friendly hassle free service and would go direct with them in the future.
Cons: Out of terminal
Pros: The staff were excellent.
Cons: Return of the car - extra fee - no pre-notice
Pros: Very efficient
Cons: Very efficient
Pros: We seemed to get an upgrade from what we ordered (ie. Automatic and Diesel instead of Manual/Petrol). So very happy as much easier to drive and cheaper for fuel.
Pros: рекомендую очень все понравилось
Pros: Misleading insurance no help to rectify other than paying out more money nothing I liked about leasys
Cons: As already stated nothing I liked about least big rip of with insurance you pay extra for full insurance. And when you get there your not fully covered they want more money
Cons: The car was new but it had so many flaws. I don't think anyone checked it before it left the lot.
Pros: AS ABOVE. 🌟🌟🌟🌟🌟
Cons: Card reader issue, cards worked fine everywhere else, ended up costing me more money due to this, disgusting
Pros: New car
Cons: Hard selling Wrong information Hostile staff